Best Plumbing Services in Indianapolis, IN

What started out as a positive experience ended up being not so great.

I had a Steve lined up to come today (3/4/19). I felt very comfortable with him and his reviews. I took a half day off of work and was home by 11:45 at the latest. Steve called and texted at 12:04 to say his plumber was on his way and was I home? I didn't hear his phone call or text, either because I walked outside to the mailbox at one point or just didn't hear it when I was mopping the floor. I called Steve around thirty minutes after his initial phone call and he curtly told me he sent his worker (his son) to another location. Note: I was home. He said he would send his son out between 12:30 and 1:30, after he finished up with his previous job. He never said he would call ahead of time. I had just texted him pictures of the water damage the previous night (3/3/19) so, obviously, I was going to be home.

There was no excuse for what he did. His reasoning was they always call ahead of time because customers change their minds. That was NEVER mentioned to me.

I was very clear that he was the plumber I wanted to use, and that I was taking a half day off. Obviously, I planned to be home if I texted him on Sunday night at 7:00, showing him pictures of the water damage in my home.

I would never treat a customer like this, and as a result, I would never recommend him to anyone.

Mr. Winters was very kind and attentive as I explained our troubles with two different toilets. He offered several options for solving our problems with both and was willing to explain it all again to my husband over the phone.  He was honest, thorough, and conservative with his solutions, never pressuring us into unnecessary purchases. We will definitely call him with all future plumbing repairs and evaluations.

Good company, reasonable prices. Quality work. 7 year warranty. RO installation was great too.

Hope Plumbing helped us finally come to a nice solution for our antique commode, and while they wereb here they also correctly diagnosed the problem with our hot water and came back to fix that, too. They presented a range of potential solutions and I knew exactly what to expect. My tech, Leon H., was professional and efficient. I have zero knowledge of how plumbing works and he explained things so that even I could understand them. ;-) And Hope Plumbing is fantastic at keeping you informed so you know just when their techs will show up. Why would I ever call anyone else besides Hope Plumbing?

Sump pump flooded our basement at 2 am and they arrived in about an hour. Andrew was very professional and fixed the problem quickly. If you have an emergency, you can rely on them to take care of it fast.

Excellent work, well explained. Priced up front and reasonably so given the amount of work. Arrived timely despite big snowstorm. Will definitely use them again.

Outstanding company. They show up when they say they will, they're very professional and they do quality work. Prices are competitive. I will definitely use them again.

My experience with this company was very pleasant and professional. I initiated a request for someone to come out online and was called the following weekday. The plumber was extremely courteous and professional.

I had Mike out to do some work on a hot tub in a new house.  He was helpful and beyond the work told me where to get parts so I could work on things myself.  That's the mark of a
Contractor that's got enough work they don't care about you doing some of the work to cut costs.

To replace my sump pump, was charged around 800 dollars. It's an effluent pump which I'm to understand is more than a normal pump, but I worry that 800 dollars was asinine to charge for this replacement.

His book, to be fair, quoted it at 740, and he charged the extra 45 for the trip (heh). Maybe effluent pumps do run 600 dollars and then the additional was installation. I just can't imagine that to be the case. I'd be curious to know the cost of the actual pump, I'm sure it's higher quality than you can get at Home Depot or Amazon, but those are my only points of reference.

Regardless, it's working now. That's something.

These guys are great.  They are always prompt, courteous, and knowledgeable, and get the job done right the first.  Just had a tech come to check my sump pump back up system after an inspection report said the back-up didn't work. Tech quickly found it in working order, explained how it works, and gave me a written explanation to provide to the inspector.  Great service!  I'd recommend without hesitation.

Howald provided exceptional service again. Howald is our go-to for our HVAC needs including replace our complete system 5 years ago.  We had a plumbing issues so I called them. Wow!! They were able to address our shower issue in one call and serviced our other shower as well. I thought it was a valve issue, but their technician (Sam) determined it was a completely clogged filter.  He had us up in running (water) in no time.  Now our visiting family members have their own shower! Thanks

Couldn't recommend this company more. They were on time, professional, and followed up same day!! They spent 10 hours at my house removing my 30 year old furnaces (yes two separate furnace as I owned a duplex built in 1900) and they were amazing! Honestly have nothing but positive feedback for this company as especially their installers! I always look for ways to provide constructive criticism but I don't have any. This is my first review nor because anything has been missing but because they have been so great!

Small company, reasonable and polite. I would recommend Maxwell and sons. Had Mike complete a bunch of inspection items.

These guys did a fantastic job with our water heater and water softener installation.  Very knowledgeable and gave sound advice.

Complete bums. Had a service call for no heat. Was 5 hours late. Quoted a new system for $10,000. Another company came out and did a $257 repair and it's good as new. Crooks!

Great service call very thorough and repaired my AC unit quickly. Now my go to HVAC provider.

Sumers is the only company we've had experience with, and I can't imagine using anyone else! We've had Nick both times we've had issues (a failed sump pump and failed back up battery), and he has  be been beyond helpful! He takes the time to thoroughly answer our many questions, and explains things in layman's terms so we can fully understand the process. Nick even gave us a heads up on future issues we may experience with our water heater and gave us a written estimate so that we can start planning ahead. We joined the Sumer's monthly plan which has saved us a lot of money on service visits and the service work itself? So I highly would recommend considering that option. Overall, Sumers has been extremely helpful and in line with other estimates we've received from other companies.

I have used Peterman for my rental properties and normally have great service. However recently I have had many issues. As a landlord, it is in the notes of every service request to call the landlord to approve of services and let them know what was done or what additional work will need to be done. Peterman did not contact me after leaving one of my tenants house, and only sent me an email after hours stating that they were not able to get her heat working and would need me to reach out the following day schedule the repair work. This is also a day after the Technican first repaired the unit and it failed again. If I had not reached out to my tenant after hours of not hearing back from the technican, I would have no knowledge that my tenant was being left without heat overnight in December. Additionally, Peterman cannot give me any sort of time frame on when they will be back there to complete the repairs. I understand that with supply shortages and things it can take a little bit of time to recieve parts, however providing no information to your customers and simply stating that someone will be reaching out within 48+ hours is simply not okay. I understand that sometimes things like this cannot be fixed immediately, but to have NO call from the technican letting me know the tenant will be left with no heat for who knows how long and to have to wait with no time frame or communication as to how long they will leave the tenant without heat is not okay. It took a whole week for Peterman to get back out there (it is still not fixed, I am writing this AFTER I called them to see when they would be back out). A whole week and I have had to call once a day to make sure that they are still working on it after repeatedly asking Peterman to call me and keep me updated. This has been an extremely frustrating process.

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