Best Plumbing Services in Indianapolis, IN

What a revelation!  When our water heater died over the weekend, I called Steve Morin Plumbing expecting to leave a message and hope for a response on Monday.  Much to my surprise, Mr. Morin answered and agreed to replace the water heater the next day by rearranging his calendar.  Later that Sunday evening, I exchanged photos of the existing installation and we discussed the process for the next day.  Steve's son Jesse arrived on time and completed the work efficiently including a full clean-up.  In this day and age when reliable contractors are all but impossible to find, these guys are awesome and will be our plumbers going forward.  HIGHLY recommended!

Steve really bailed us out.  We ended up having a DIY nightmare and he totally bailed us out.  Contacted him at 1 today and he was out before 3.  He finished the job by 5:30.  What amazing service Steve gave us.  The service was very well priced.  He is already on my speed dial!

Quick service and great installation!   Very nice and did not try to up-sale for a more expensive unit!

From the timely emails, prompt responses and on time service calls Hope plumbing exceeded expectations. Josh, our plumber, was so polite and mindful of Covid restrictions. Our repair required a bit of research to find some outdated parts and Josh took the rime to locate the parts and make a return trip to install them. We had a great experience with Hope plumbing and will not hesitate to use them again.

The sink in one bathroom was not working properly, so I emailed them yesterday.  I had a return email right away.  Once I provided my phone number, they called and set up an appointment for this morning, which was also confirmed by email.  I received a call 30 minutes before their arrival, and they had my sink fixed (as well as pointing out a couple of other things I might need in the future, complete with an estimate but no pressure) in less than half an hour.  Polite, fast, reliable service.  I will recommend them to anyone who asks!

Adam from Grateful Plumber was great to work with. He had a friendly and professional demeanor. He responded to my yelp request for a quote within minutes. He arrived timely and texted before arrival. He quickly addressed and repaired the problem, and he did a great job of explaining the issue to me in the process. He also pointed out that a future repair may be looming with our aging plumbing so we would be prepared for it.

This was my first time using Chapman for my heat pump maintenance.  Scheduling the appointment was easy.  The technician showed up promptly,  assessed the problem, offered me options to remedy the situation, and got right to work.  Each step of the process was explained to me, and I chose those items I felt were necessary.  I never felt rushed or pressured.  

This experience was so different from my last dealings with Dial One Hour Heating and Air Conditioning.  I was a customer of theirs for more than 25 years, but I refuse to deal  with a company that thinks it is acceptable corporate behavior to have a representative contact me and demand, threaten, and yell at me in order to re-gain my business.

If the need arises, I will again contact Chapman for any service or repair to my heating/cooling equipment.  I hope they send their technician Desmond back; he was very nice.

My experience with this company was very pleasant and professional. I initiated a request for someone to come out online and was called the following weekday. The plumber was extremely courteous and professional.

I had Mike out to do some work on a hot tub in a new house.  He was helpful and beyond the work told me where to get parts so I could work on things myself.  That's the mark of a
Contractor that's got enough work they don't care about you doing some of the work to cut costs.

Bob is a straight shooter. He is fair and diligent. He was responsible and honest about every step of a process I had far underestimated. He is also a really decent guy. I had numerous other calls from other plumbers ... three days after my post.  Bob called immediately. I thought I was saving money but in fact letting him do his job probably saved me a lot of time, aggravation and money. I'd use him again in a heart beat. If he treats you as he treated me you will be pleased indeed. Plumbing is a tough business. In a world of marginal people, this guy should be proud of the honest job he does.

We found and called Carter's My Plumber after another company charged us several thousand dollars to replace part of our main drain but it was still clogging up. Carter's sent out Sean, and I can't say enough great things about him! He is the unicorn everyone wants in any kind of tradesman:  Totally reliable, extremely knowledgeable, excellent communicator, punctual, completely honest, fast AND thorough, patient, professional, honest, friendly - basically all the good things. He not only listened, he asked good questions, and encouraged us to ask more. He texted videos of the work he did (scoping the line) right after he was done  so we could decide what to do right then. Sean is a rare breed who clearly takes pride in his work, and IMO sets the example for everyone regardless of what we do. We never once felt like we were being conned into paying for additional unneeded services. I RARELY write reviews for anything, but this guy and the company have more than earned this.

Excellent service for both HVAC and plumbing issues we've had in our old, rehabbed house. The techs (HVAC and plumbers) and ladies who answer the phones are always friendly. The techs always arrive when they say they will, too, unlike so many other companies we tried. Most importantly, they listen and the on-call techs have helped us in late night jams. Having a CFA with them is definite worth it, as well.

PHP is great, second time I used them. On time, professional, hones, and high quality.

Excellent to work with. Came out same day for a broken sump pump and they quickly replaced it for a reasonable price. I will use them again.

I have always found the owner Mark to be very knowledgeable about water heaters. He knows his stuff. Gas water heaters are big on his list. The electric tankless are pretty much impossible except to run a single fixture in a home or business like a sink or lav. Plumbers know that. We get the specs on how much heat rise you can get from a device used to heat water from the cold, cold ground. A tank can heat and simmer the water over a two hour period. A tankless has to instantly heat the cold water into something usable.  For instance, a gas tank may be 38,000 BTU, and a tankless would need 199,000 BTU. That's over five times the amount of gas required to heat the water as quick as needed. Heating by electricity is far less efficient. I have learned so much over the years from Mark. Thanks :)

My service experience was quite bad, and a long series of errors were made.  Originally i posted a very detailed and negative review.  Since then I have been contacted by Jason Godby, and was treated very well.  I was assured that my experience was the exception, not the norm, and I believed him.  I have decided to replace my previous extremely negative review, not because I was asked to, but because after my conversation with Jason I felt that they no longer deserved it.  I will use them again and hope that my previous experience was a fluke.

Nick was wonderful! He figured out the issue fast and educated us on our new thermostat. Great customer service!

Called and scheduled an appointment for a few weeks ago to clean the coils and inspect our ac before it really got hot out. The day of the service they called and cancelled because there were more pressing jobs. Fast forward to now and my ac is not working, called Mower and they came over within a couple hours and found my line is frozen and more than likely due to a freon leak. The system has been working but not the greatest for a little bit now and would have been caught during the service I scheduled before the heat wave...  Don't advertise a service and then cancel, when you preach about continual maintenance and then do not have time for it I can tell you it's extremely frustrating.

We used Bloomington heating and cooling 5 years ago for new furnace and added mini splits to our 3rd floor That did have heating or cooling to it.
Peterman took over for them.

My mini splits stopped working. I called and thought wow, the monthly membership sounds great and everything sounds awesome on friendlines!!
We scheduled my appointment for them to come look at the minis.
Scott came out, he was an employee of Bloomington heating and cooling and was one of the guys who installed the minis. He was great As always.
He came  back and said the computer component was bad, it was covered under my original warranty.
And said he estimates a week for the part and I told him I wouldn't hold him to it because left happens then he left. I did not complain about how long the part took to come in.
No one ever called me.
But 2 days later I get an email saying my return appointment was 3 weeks later..
I called and told them no I would not be home, and no one had even asked if I would be.
So we rescheduled for the next day, then they didn't show up, I called, and they said no they scheduled it for the day after. Again I wouldn't be in the home.
I was told they couldn't come and they couldn't set up an appointment.
Then she said a group would do a review of the bad customer service and then call me.
So at that point, a month later and no appointment was even set up..
2 days later Scott called me and said he was on his way over! I had no clue what was going on.  Again I was not home and  I told him he couldnt come.
The office called me the next morning to schedule an appointment,  yet still no word on any review!
Scott came out the next day and spent 4 hours installing a computer component to the outside unit. Only to find something else wrong. He wasn't able to fix the unit and the quote to fix it is now $1700!
My total for the current day was $221.00  I only had checks on me. I wrote my check and let Scott know I wouldn't be able to go through with the repair due to finances.
Unfortunately when the company cashed my check it was returned.
--This part is my fault. I take full responsibility for owing the 221.00 and needing to pay it. --
I didn't know the money wasn't in the account due to my account being hacked. I had forgotten about needing to pay it. I  got a couple of voicemails but was busy and hadn't called back.
(also why should I call them back when they didn't care to call me when I needed them to!?-immature yes but still...)  
Today Dave left me a voicemail that stated THEY WERE PUTTING A LIEN on my home for the $221 since it wasn't paid.
 1. I still never heard a response about  any reviews on the horrible customer service! But they sure wanted the money!
2. Peterman heating and cooling needs $221 so badly they want to threaten to put a lien on my home because it was an overdue balance! Really!
How dare you think you're a good bussiness! You're customer service is pathetic! And you only care about your bottom line!
I called him back and paid the balance. Then informed him that I wanted to cancel that so called really cool monthly membership (they were taking it from my card on file but couldn't take the 221. From that card???) That we weren't going to use them because of their horrible customer service, and the fact the my system still isn't fixed and they quoted it at $1700 to fix it. And that no one in the company ever cared to even apologize for the way we treated over appointments!
His response..
Ok I will get that canceled!
Nothing else!!  He didn't ask about the situation, and didn't offer an apology!
I then asked for confirmation that it was canceled and he said I'd get a confirmation in an email...and that was it.  it's been an hour and no email...
Petermans is only out for the bottom line!
They DO NOT care about the customer or their service! They over charge, rip people off with the monthly plan, which is supposed to get you discounts on repair but I wasn't getting a discount for the $1700 quote, and they do not treat people decent!

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