Best Plumbing Services in Indianapolis, IN

The outdoor faucet at our home was leaking into the kitchen and the basement. We contacted multiple plumbers to get a quote.  Steve Morin, the owner responded to my inquiry very quickly. He answered all of my questions and provided a very reasonable quote ($350 to $450). He explained that the final pricing would be dependent on the repair.
Jesse Morin, arrived on time and was very polite and helpful. He was also very informative and showed me what he needed to do to make the repair. He answered all my questions. I actually learned things about the plumbing in our home of 20 years.
Added bonus: Jesse was actually able to do the repairs at the lower side of the quoted price range. The Morin family is now our new #1 plumber of choice!!!

They arrived in masks for COVID, which was important to me. Excellent work, very polite and professional. Work done in a timely manner. They are now the company that I will call for all of my plumbing needs.

I haven't used Cooper's for any repairs but, I was impressed with their trustworthy customer service.  I had reached out via Yelp to ask for a quote on a possible water softener repair.  Craig replied promptly, asked some general questions about what issues I am currently seeing and our current model and advised me on what possible issues I may be experiencing.  He advised that they wouldn't be appropriate for my issue.  This prompted further investigation on my part which lead to a slab leak rather than a water softener issue.  I really appreciated the advice and his thoroughness.  It saved me an unnecessary service cost and time.  I know who I'll be calling in the future if we do run into any water softener issues.

I had a clog in my home's sewer line. Hope came out, tested the line, and said I would need a clean outline installed so they could complete the removal of the obstruction.

I was given an estimate for the work. With the estimate I asked for a breakdown of material and labor costs and was told we don't do that
I stressed that I needed this repair done ASAP as I had sewage backing up in a basement drain. I agreed to the estimate and a 10% deposit was paid as requested.

The estimate was done on a Wednesday and the job scheduled for the upcoming Friday morning @ 9am. The Tech from Hope did not show up until @ 3pm. I was not informed at any time earlier that day that there would be a delay.

The Tech said it was too late to start the job, and he would be back on Monday. Keep in mind I have sewage backing up in my basement. I asked for a Saturday (next day) start and was told no, it would have to wait until Monday.

Before he left, the tech then, without discussing with me, drove a large excavator over my front lawn with the intention of leaving it there all weekend. It was parked away from the repair site and if left there would have further damaged my grass. I asked him to remove it and bring it back on Monday. He complied, but was obviously not happy with having to move the machine back to the trailer it arrived on. This resulted in unnecessary damage to my front yard grass.

On Monday the repair was finally done. However, the resulting excavation pile was scattered over a larger area then the excavation dig itself, and contained broken pieces of the dirty sewer pipe on top of the dirt pile (see picture) The smell was pretty bad.

I asked the tech to have the debris removed and the dirt pile consolidated and graded to the point where it will settle evenly over time. (see picture) He said that he had to leave, but that Hope would call me to schedule someone else to take care of this cleanup request.

He also insisted before he left that he collect my balance due in full because if I don't, I will be in trouble when I get back to the office Red flag, and I now understand why this adamant request for payment was made.

I was never contacted to complete the worksite cleanup. I called the Hope office 3 times over the next 5 business days to get the work completed. I also sent an email with the before pictures contained in this review.  I was repeatedly assured I would be contacted by what the Hope main office called an Excavation Manager to address my concerns. Not once was ever contacted by phone as requested, or my email or text. I asked to speak with the owner, I was twice told he is too busy to speak with customers today I asked that he call or email me when available. He never did.  

Frustrated, I simply did the cleanup and proper grading of the excavation site myself (see picture captioned completed) to include collecting up more sewer pipe debris that were supposed to have been removed by Hope.

I was very disappointed by the unexplained delays, the shoddy quality and timing of the work, the lack of customer service, and the poor communication and attention to detail that I experienced from Hope Plumbing of Indianapolis.

Mark and Zach were prompt, efficient, and  courteous.  Most importantly, they got the job done and the sink now works beautifully. Thank you!!

Installed a new water heater. They gave an accurate estimate before coming out. Fair price, excellent service and arrived early. These guys will be my new go to plumber. Highly recommended.

Two days to get a mini-split expert to our location, diagnosed a problem repair using guesswork. Quoted $500+ dollars for a warranty repair that covered parts. Time and materials is what is expected, they charge for knowledge, which was more guesswork that diagnosis.

My experience with this company was very pleasant and professional. I initiated a request for someone to come out online and was called the following weekday. The plumber was extremely courteous and professional.

I had Mike out to do some work on a hot tub in a new house.  He was helpful and beyond the work told me where to get parts so I could work on things myself.  That's the mark of a
Contractor that's got enough work they don't care about you doing some of the work to cut costs.

We have used Bob as our plumber for a few years now. He has always been honest, knowledgable and reasonably priced.  We will continue to use him as our plumber as long as he is around.  Highly recommended.

Plus, his name reminds you of Bob the Builder, and who doesn't like that?

My first experience was ok. My sump pump stopped working, the technician recommend me to replace the entire system which they wanted 3k which was a high price. I said what is the mandatory things I need he said the main sump pump. I asked how much is that he 670 I said that's not bad let's do that. He then tried up charging me to a sump pump battery charging me almost 1100 for that and install. I said that's unreal high it's 100-200 to buy it and takes less than a couple minutes and showed him the prices so I declined that and did it myself.

My sump pump starts making a huge noise 2 weeks later so I call them up again they come out and said it's my backup pump needing replacing I said how much is that he said $3900. I said you guys are some con artist that's unreal high I said you just did the main which was more expensive for 670 and now you want me to do that I said I can call anyone else in town and would be under 1k. He then email me a quote later for 2900.

I texted the guy and asked how much he would charge for labor to do it he said around 500 or less then I asked him is this the part at Home Depot it was under 200 he said yes.

So a 700 bill that he wanted to charge 3900 I obviously didn't use them and I called up another company that quoted me 550 for materials and install.

This company is a scam and rip off they saw my house and thought they could rip me off.

Two words-First Rate! Had a 15 year old HVAC unit that needed to be replaced. After (5) bids from other Companies, on advice of my Friend, called Howald and met with Tim F. Should have called them first. Tim explained everything in detail and in a way I could understand. He has over 24 years experience and was willing to work with me on price. Their bid was $300 less than all others and he was the only guy that actually listened to me and didn't try to up-sell me or push something I didn't want.

Set up install 2 days later and their Installers (Jason and Chris) actually showed up 20 minutes early. They have been working together for over ten years and one knows what the other needs or is thinking without asking asking. They work in perfect tandem and knocked out the job in less than 5 hours. They displayed a thorough mastery of knowledge on every question I had during the install and left my house cleaner than it was before they showed up. After the install, Jason took 10 minutes to go over energy efficiency best practices, maintenance, etc. He truly cared about his Customer and about making sure that every nut and bolt was tight and everything was perfect.  

If you don't want high pressure sales tactics and an honest Company that delivers on what they say and prides itself on integrity then call Howald.

To update, gave 5 stars b/4 & continue to feel same way. I've had yearly contract for years & continue to recommend highly. These folks NEVER let you down. Excellent service, knowledge & reliability!

After ARS tried to screw me with a $2000. Quote for unstoppable my kitchen drain...I called Maxwell Plumbing and got the job done quickly for only $475. WOW!
Maxwell Plumbing is now my go-to Plumbing company!

These guys were great....they came within an hour of my call, looked at the issue, answered all our questions....did what needed to be done!  

SERVICE WAS GREAT....I so appreciate when artisans come when they say they are coming, do the work needed at a price that is reasonable and fair...Hat's off to Weilhammer Plumbing!

The only reason I will not give Godby five stars, I'll explain later. Air conditioner went out in my home. Godby has serviced my home before, so I gave them a call. A technician came out, and told me it was the furnace. It was the original furnace that came with the house, so I figured it was time to replace it. The person I spoke with to set up the appointment was very kind and got my appointment set up for the next day. She also gave me a window as to how long the job would take.  The next day came and I received a call from Deacon telling me that they are on the way. Soon after,  Deacon and Joe was at my door. They introduced themselves, and came in. Right away they got started on removing the old one and in with the new one. During that time, Joe came upstairs and put in the new thermostat. He told me that when they were finished, he'd explain the new functions on it (digital, touch screen, Bluetooth, very cool!). Not long after, they called me downstairs and the job was done. Joe came with me back upstairs and explained in detail the use of the new thermostat. During the time in my home, both guys were very professional, courtious and easy to get along with. Great job guys. As they were leaving, I asked for a business card. They said they didn't have cards of their own. Godby, get your technicians business cards!
Now, the only reason for the 4 stars was because I had to have a very minor adjustment made. Without calling, the guy just showed up! I could see that he was from Godby by his vehicle and shirt, but didn't tell me who He was. He got the job done quickly and was nice, but gave no heads up that he was on his way.

Great service every time they come to service our furnace and AC!

Our technician, Jeremy, was very punctual.  When he came in he immediately put his orange booties on and went to work.  He was very professional in his inspection and confirmed what we already knew in one bathroom.   With the exception of the one bathroom we passed the inspection.  Jeremy gave us helpful advice in the settings on our water heater.  Once done with the inspection I asked him if he could repair the problem in the guest bathroom and he said he could, and he did.  Even with the help of one of our five cats.   We have dealt with this company several times now and am very pleased with their services.

Peterman offers a 'membership' in which you pay a monthly fee and get certain perks.  This review is written because I told Peterman to cancel my membership in this 'club' and they never did.  When I called to ask about this, I was transferred to a manager who asked me when I made the request. Amazingly, I did remember when: it was four months earlier. He said he would review the call and get back to me. He did. He said he listened to the tape and that I did, in fact, request cancelation. But since I never confirmed this in writing he could not refund my fees.  Did he also need it notarized?

Unrelatedly, one of their plumbers told my tenant that a clog was due to a feminine hygiene product being flushed down the toilet. Common enough. He then told the tenant not to flush used toilet paper down the toilet either!  For God's sake, why would anyone, much less a plumber, recommend that?  Maybe the tenant should save all the used toilet paper for Peterman to come pick up.

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