Best Plumbing Services in Indianapolis, IN

Had an error code on my 5 1/2 year old hot water heater so it wouldn't kick on.  The son came by and looked at it (for 2 mins) and said I needed a new hot water heater after consulting with his father.  Quoted me $1,900 for a new unit with installation.
I called the Mfg (AO Smith) myself and found it was still under warranty. Tech Support told me the code was a dirty flame sensor and sent me instructions on how to fix it. Took all of 10 mins, cost me $0, and it's working perfectly fine.
Do your homework, call the manufacturer, and get multiple estimates if you need work.

Mr. Winters was very kind and attentive as I explained our troubles with two different toilets. He offered several options for solving our problems with both and was willing to explain it all again to my husband over the phone.  He was honest, thorough, and conservative with his solutions, never pressuring us into unnecessary purchases. We will definitely call him with all future plumbing repairs and evaluations.

Several months ago my aging Whirlpool WHES33 water softener stopped working.  I performed all the steps prescribed by the owner's manual to remedy the problem, but nothing worked.  At the urging of a friend, I contacted Cooper Water Conditioning for service.  The gentleman I spoke to on the phone there was more than courteous, and after describing the problem to him, he urged me to simply unplug the unit from its electrical power source for an hour or so and then plug it back in.  With that, the unit should automatically reset itself.    It worked!  The owner's manual mentioned nothing about addressing the problem in this manner, and the gentleman I spoke to at Cooper's had no obligation to share this remedy with me without first making a service call.  That gesture alone clearly demonstrated to me that Cooper's is a quality and knowledgeable organization.  The unit has worked normally ever since, but if I encounter another problem or that time arrives when I need to replace the unit, I'll definitely know who to call.

We had a great experience with our plumber who was knowledgeable, professional and wore proper PPE to protect himself and our family. We were able to have a quick turn around time with a response form the company along with a fast dispatch time for service which was very helpful. We would recommend this company for plumbing needs in Indy.

Our water heater went out in the middle of the night, never does this happen during the day!  I called them at 5:15 am and they were at my home by 8:30. Had options and were ready to go in no time.  We had our new tankless water heater installed and hot water in a few short hours.  They are awesome!  To get my job done quickly and efficiently one of the owners showed up and joined the other two to make sure this was done fast and efficient.

I was in desperate need to have a waterline installed for my refrigerator, I called three other companies and Grateful Plumber was able to get to me that day. They showed up in a very well advertised van, in uniform, introduced themselves, assessed the project gave me a very reasonable quote and got to work. They had the job done in a very timely manner, my cats were very curious and they were so sweet to my cats. They cleaned up the mess and were finished in 30 minutes. Everything is electronic so I got a text to let me know exactly when they would be here, I could track them on my map, and I could pay with my credit card and they offered to send my invoice to my email or print it out. Awesome service!

i sooooooooo wish i could make this a no star review.    we had chapman install our payne ac unit and compressor in 2018.
the install not only took 13 hours the first day the service manager **chris had to come out the second day to fix something i made sure they we're 100% aware of before they started and did incorrectly.  well we are now a year and a half out from install and  outside our service warrenty  still having the same problem and looking at paying for labor that should have been fixed previously.  the home is a  1600 sq foot home yet the ac cannot get the house below 78 when above 90 out.  

i cannot say enough horrible things about how condescending most of the office employees & managers have been especially shirley & chris.......  

maybe i should send this write up to the colts so they can think about who the have represent them....

stay away from this company!!

I have used Big Frog Plumbing for two jobs. They where fantastic! Quick and clean. Very affordable. They even told me I didn't need some things to save me money! I highly recommend using them for you next plumbing job!!

Mike's is fantastic! He's done a number of things at our place, from spa repairs to fixing some faucets and locks. He's a great communicator, timely, and charges a fair price. Highest recommendation.

Called Bob and he came the same day. He is honest and works quickly. I'll use him again

While I do feel that Carter's is a little over priced I've had good experiences with them.  They have now installed a tub drain and a water heater in my house and they've done great work.  I've never had a problem getting them to come out.  In fact they have always been available the same day and have all the supplies they need in stock.  They still have that small local feel to them sending thank you notes and small gift cards after works completed and they don't charge to come out and give you an estimate.  They have become my first call if something goes wrong.

Super pleased with Howald, Ricky was my service person and I was very pleased with his professionalism, timeliness, and expertise. The came the next morning of my initial call to replace an outdoor hose valve on my older home. And Ricky also provided me with a convenient indoor shut off valve with easy access. I appreciate you all and will be calling you for my next plumbing or HVAC needs.

Had a block in the line from the house to the septic.  Someone was to come out on Saturday.  No one came.  At 5 pm we called and was contacted back and told that someone would come Sunday.  No one came.  No one called.  Unreliable in my book.

My wife noticed our sump pumps weren't working. Based on reviews, we called Maxwell and Sons. Mike came over darned near immediately. Replaced two pumps quickly and very reasonably. Great experience. We'll use him again.

These guys did a fantastic job with our water heater and water softener installation.  Very knowledgeable and gave sound advice.

I had an absolutely horrible experience with Godby. My experience was so bad that I believe the company is either completely mismanaged or is willfully ripping off customers. Savvy consumers should BEWARE OF THIS COMPANY!

On August 3rd, 2013 I contacted Godby Heating, Plumbing, Electrical to repair my AC because it was blowing warm air. The technician arrived and quickly told me that I needed to replace the thermostat. That didn't solve the problem, so Godby sent the tech back to our house. The technician arrived and after some time outside claimed to have fixed it. He presented us with the information about the repair and a bill for $500 AFTER he performed the work. He explained that it needed more coolant and so he refilled 3 lbs of coolant. I specifically asked if there was a leak since 3 lbs is a huge amount. He said it was now working fine and we should be good. I was skeptical, but the unit was indeed blowing cold air so I paid the bill. A day later, AC was again blowing warm air. I called and spoke to the manager Kevin. He admitted that there must be a leak and the technician should have performed a full leak check before installing coolant. Godby sent another technician who easily confirmed the coil leak. This repairman stated that the first technician should have performed a full leak test before filling any coolant and apologized for the mistake. The manager, later called to tell me they will install a new coil for an additional $1,852 that will solve the problem. This new cost includes a leak repair and refilling with 3 more lbs of coolant. I complained that Godby should apply the wasted original coolant cost (~$500) to this new total. Godby should have performed a leak test before refilling with coolant and even then should have presented me with options before actually performing the work. As I pressed for a reasonable deal given my previously incurred and wasted coolant expense, Kevin became rude and unreasonable in his interactions with me. I declined further work with Godby and called a competitor that quoted and performed the new work at a regular cost of $1,290.  (This, of course, includes the coil leak repair plus the cost to refill coolant again.)

To make matters worse, Godby re-billed me for the unnecessary work performed on August 4th even thought I paid this total in August and have the receipt and bank withdrawal proof.

Every company makes mistakes, but how these mistakes are handled is what defines a company. Godby does not care about their customers. Godby represents POOR QUALITY, POOR SERVICE, HIGH COSTS, and DOUBLE BILLING.

Save yourself money and a headache -- AVOID GODBY!!

Nick of Action Air arrived on a Sunday morning when our furnace quit running to check it out.  He worked on a solution and then returned a second time to make sure it was running again.  He then coordinated a new parts process and arrived a third time to place the new and guaranteed component in place.

Our shower would not turn off. We had to shut the water off for the entire house. Nick was able to rebuild the faucet for us and we are up and running again. I would recommend Summers if your looking for a reliable, reasonably priced plumber.

I scheduled appointment to have my sink drain cleared (of a clog). I was told that a solution was not guaranteed, and I did not have a problem with that. I felt confident that snaking it would clear it (as I had previous experience with the same issue).
On arrival, the person (who referred to his qualifications as an apprentice)
asked me to sign a form Waiving All Liability for whatever might happen--for instance if he should happen to break off the snake cable within my pipes and couldn't get it out. He seemed like a nice person, but  I told him that I would not sign that form, and he phoned his boss who told him not to do the job.  I asked him if Peterman Brothers was insured, and he told me that they were.  However, if Peterman Brothers is not willing to stand behind the work of their apprentice, then should they send them to work on my house?  I have NEVER had any company who has done work around my house ask me to sign a waiver like that. Not even the company that cleared the drain for me previously,  who has since retired.  Incidentally, the apprentice still wanted to be paid, and I think that his boss should pay him something for his time since he told him not to do the job.

I hope that what I have explained is insightful in illustrating how Peterman Brothers is able to offer competitive prices in their coupons and advertisements.  They send out people that they are not willing to stand behind who lack depth in their field. Even if, they are unable to solve a problem (for whatever reason), they get paid anyway--and they assume, no liability.  How great of a business model is that?  On the average, it probably works out for many  people. Call me old-fashioned, but its not for me.

Reply to Lauren's comment (below):  
Lauren, which of my comments about my experience yesterday with Peterman Brothers do you have doubt about being factual?  You may verify my story directly with Dorjan J., who seemed like a very nice young man--at least younger than me--ha.  I've since had my drain cleared/snaked so I really have no current technical issue for Peterman Brothers to assist me with.  But I believe that it is only fair to inform all potential customers that they may/will be asked to sign a waiver of liability BEFORE the time that the apprentice shows up at their door--in fact before they schedule an appointment!  Please correct me if I am mistaken, but I believe nothing about this is written on your coupons or at your website. I have never had an HVAC business ask me to sign a waiver of liability. The closest thing I can think of is buying a used car as is--which seems to be the norm in that industry--but not the norm in HVAC, to the best of my knowledge. As I wrote earlier in more detail, Peterman Brothers has an interesting business model, one that seems unique in HVAC.

Update:  By the way, I took another look at the coupons that they send to me in the mail. In the fine print it indicates that you must own your home.  That seemed strange to me when I read it the first time, but in retrospect I think that I understand. The reason must be that if you don't own the home then you probably lack the legal *authority* to waive their liability.  Nothing like I having a contractor who wants to play games with you from the get-go, huh? I don't call that transparency.  I want a contractor who seem more like an ally than a potential adversary.  You can find all too many instances of the latter if you read many of the review here.  

One of my relatives referred to their technicians as SALESnicians because they wanted to replace the entire HVAC system rather than replace a dead motor a little over 10 years ago. We simply replaced the motor and the system is running fine. Yes, there have been 2 minor repairs since then, but my point is that the system was not worn out and Peterman's was in too big of a hurry to create a $10K+ expense for us.   Together, the 2 repairs I mentioned cost less than $600.   I hope that this is helpful to you!  Don't hesitate to get a second opinion.

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