Best Plumbing Services in Indianapolis, IN

What started out as a positive experience ended up being not so great.

I had a Steve lined up to come today (3/4/19). I felt very comfortable with him and his reviews. I took a half day off of work and was home by 11:45 at the latest. Steve called and texted at 12:04 to say his plumber was on his way and was I home? I didn't hear his phone call or text, either because I walked outside to the mailbox at one point or just didn't hear it when I was mopping the floor. I called Steve around thirty minutes after his initial phone call and he curtly told me he sent his worker (his son) to another location. Note: I was home. He said he would send his son out between 12:30 and 1:30, after he finished up with his previous job. He never said he would call ahead of time. I had just texted him pictures of the water damage the previous night (3/3/19) so, obviously, I was going to be home.

There was no excuse for what he did. His reasoning was they always call ahead of time because customers change their minds. That was NEVER mentioned to me.

I was very clear that he was the plumber I wanted to use, and that I was taking a half day off. Obviously, I planned to be home if I texted him on Sunday night at 7:00, showing him pictures of the water damage in my home.

I would never treat a customer like this, and as a result, I would never recommend him to anyone.

Steve has done a couple small jobs and then rough-plumbed a new bathroom for us. I've been impressed with his professionalism, punctuality, diagnostic efforts. He's been willing to take the time to fix some things instead of just replacing them. I'm going to keep him at the top of my list for plumbers.

Just moved to Indy and apparently Indy have one of the most hardest water in the states. Called in and brought in bunch of salesmen. Out of all of them, we liked cooper's water the best. Scott, the owner, came out and sold us on the water softener and the drinking water system. We thought the price was fair. He did offer discounts for paying cash. The installer was quick and kind. We had no problem with him. The drinking water system we've got was bit bigger than I thought. It takes up half of my bottom of the sink area. So far, our water system is working nicely. I will see if something breaks, how their customer service will be. They do have 7 years warranty on all of their water softener I believe. So far, I do recommend this company.

Technician, Jim Cummins came out in March to take a look at what appeared to be and should have been a simple fix. 1940's era toilet is likely never a straight-forward fix but we really wanted to avoid replacing the entire toilet. Nice thing about Hope is they are willing to work with you and not talk you into something you don't need! A new flapper chain and some seals and we were good to go. Until a few days later, the flapper chain was routinely sticking (causing flapper to not seat, water was running constantly) and this was unsatisfactory. It took two additional visits - both from Jim (as I requested he be the technician to solve this issue) and voila! Eventually, issue resolved! Old toilets require creative, unconventional solutions and Jim was determined to get this right. Not once did he complain about having to come back - more than one and Hope did not charge us for these subsequent visits. Reliable, trustworthy, knowledgeable service is what you expect from Hope and what you receive. I'd recommend them to others. Especially those with old fixtures and plumbing.

Our water heater went out in the middle of the night, never does this happen during the day!  I called them at 5:15 am and they were at my home by 8:30. Had options and were ready to go in no time.  We had our new tankless water heater installed and hot water in a few short hours.  They are awesome!  To get my job done quickly and efficiently one of the owners showed up and joined the other two to make sure this was done fast and efficient.

Adam was efficient and rebuilt my toilet insides so I now have a functioning toilet again.

i sooooooooo wish i could make this a no star review.    we had chapman install our payne ac unit and compressor in 2018.
the install not only took 13 hours the first day the service manager **chris had to come out the second day to fix something i made sure they we're 100% aware of before they started and did incorrectly.  well we are now a year and a half out from install and  outside our service warrenty  still having the same problem and looking at paying for labor that should have been fixed previously.  the home is a  1600 sq foot home yet the ac cannot get the house below 78 when above 90 out.  

i cannot say enough horrible things about how condescending most of the office employees & managers have been especially shirley & chris.......  

maybe i should send this write up to the colts so they can think about who the have represent them....

stay away from this company!!

I have used Big Frog Plumbing for two jobs. They where fantastic! Quick and clean. Very affordable. They even told me I didn't need some things to save me money! I highly recommend using them for you next plumbing job!!

I had Mike out to do some work on a hot tub in a new house.  He was helpful and beyond the work told me where to get parts so I could work on things myself.  That's the mark of a
Contractor that's got enough work they don't care about you doing some of the work to cut costs.

Bob got right out on a situation quick. Well I was staying with a buddy of mine for a few days and someone dropped a bomb in the tolite, like got it plugged up, them sausage rolls we ate did the pipes no favors. Got backed up pretty good, clogged up. Gave Bob a shout out and he came eager as a beaver to make that cheddar and get the drain flowing once again.

He didn't stay long, but he dislodged that log stuck in the drain pipe quick.  Him and his team also got skills on a plunger, they have a technique side to side and flush flush and plunge the heck out of it, bust the pipe wide open. Got that bad stuff out of there and down the drain to never never land. Bob thank you sir! you saved the day. These guys do all kinds of plumbing jobs, they glue the plastic pipes together, build mazes you name it, know what they are doing.

Loved that they sent a bio of the plumber before he came. He was early and dos the job fast. I even paid less than he originally quoted. Will only use Carter from now on

Howald has done 2 complex plumbing jobs for me, and installed a mini split ductless AC unit on my 2nd floor for zone control.  

On one plumbing job, they were able to find a way to substantially reduce the effort, cost, and time for my benefit.  

For the ductless AC unit, I had 2 estimates of cost from 2 companies, and Howald was almost 50% cheaper for the same unit.  
They answered all my ignorant questions and were friendly each time.  If there was a hiccup in something on the job they made it right.

I called this company after reading the reviews online after waking up to no heat at all on one of the coldest days of the year. My inside temp was 50 degrees. I put in an emergency call at 6:38 am Tuesday 1/16/2018. I was advised a technician would call me when they were on their way to my home...I'm still waiting on that technician to call me. Absolutely unprofessional, especially in an emergency situation. Did not and will not ever use their services. Had to select at least one star in order to leave this comment however, I would choose zero if I could!

My wife noticed our sump pumps weren't working. Based on reviews, we called Maxwell and Sons. Mike came over darned near immediately. Replaced two pumps quickly and very reasonably. Great experience. We'll use him again.

I had an unusual problem with a plugged up shower valve and Mr Weilhammer knew the solution and spent quite a while advising me over the phone what to do to fix it. Very helpful, knowledgeable, and no charge.

We have been a customer of Godby for probably over 10 years. We are on their Club Godby. I'll say they have very good service however,  I called to have them look at a couple of things. There is a $99 service call which is fine. We needed a frost free outside spigot repaired and Gary the technician (who has been here before and is a nice guy) gave me the estimate to replace one outside faucet (spigot) and I was shocked. I expected it to be over $200.? but it was over $400. Labor is over $200 per hour. I told Gary to forget it and paid the $99 call fee. We will be looking for another HVAC and plumbing company. BTW, the 3 stars were for their service. If I had to give a star rating on pricing, it would be a one.

I've used Action Air for years and generally have had good experiences with cost and service. However, on this maintenance visit the tech used a ladder that left mud and oil stains on the carpet which didn't fully come out with a vacuum. He also left a used humidifier pad and air filter on the floor and didn't clean up well at all. Seemed more interested in getting in and out quickly than with providing thorough and clean service.

Our technician, Jeremy, was very punctual.  When he came in he immediately put his orange booties on and went to work.  He was very professional in his inspection and confirmed what we already knew in one bathroom.   With the exception of the one bathroom we passed the inspection.  Jeremy gave us helpful advice in the settings on our water heater.  Once done with the inspection I asked him if he could repair the problem in the guest bathroom and he said he could, and he did.  Even with the help of one of our five cats.   We have dealt with this company several times now and am very pleased with their services.

We recently had an electrical outlet that caught fire. James, the electrician from Peterman Brothers came out promptly to diagnose the extent of damage. He was very thorough, knowledgeable, kind, and friendly. He explained in detail and answered questions with thoughtfulness. The estimate was reasonable and I would highly recommend the Peterman Brothers for all of your service needs. This is an excellent company!

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