Best Businesses in Indianapolis, IN

Absolute Comfort was recommended to my husband and I by a co-worker. In May 2017 we awoke to our AC no longer blowing out cold air. We called Absolute Comfort and within a  day Jaramy inspected our HVAC system and we knew what was wrong and three different ways to fix/replace it at various price points. Ultimately, because our AC was 20+years old we decided to replace it and with their help were able to determine what system would be the best value for our home,upfront pricepoint, and overall lifecycle costs.  They also gave us options we were curious about with pricing for upgrading our thermostat and replacing our equally old heater. They had a great financing program but offered a cash discount, so we ended up doing the later to replace our AC. Once we determined which model we wanted it was installed efficiently within a day; they greatly respected our property and everything was clean and orderly when they left. Several months later our new system is running perfectly and everything their team came in contact with is still running as smoothly  as when they left several months ago. They provided excellent customer service and answered all questions we had pleasantly and knowledgeably. We plan to work with them in the future on any concerns we have with our home.

Pristine Plumbing came to our rescue when Roto Rooter miserably failed us.

They had a big job of removing a 75 gallon hot water heater and replacing it with a new tankless unit.  

The tech was knowable, efficient, and courteous.  

We purchased a unit ourselves and he was got everything set up and installed properly.  Because he was unfamiliar with the product we bought he called into the office and the sales manner and the owner came out immediately to ensure everything was perfect and to get our hot water heater flowing.

They took the time to go over everything and explain how the system worked, what to expect, how to change settings, etc.  

All of that and they were extremely reasonably priced!

A+ and I would highly recommend this company.

I called Friday about a leak in a bathroom sink. He told me they were very busy, but could get to me on Monday. He called Monday and asked if he could come out and I agreed. Within a few moments they were at my house. Both gentlemen wore face coverings, which I appreciated. They checked on the sink but did not find a leak. However, they did find the sink was not up to code, lacking a shut off valve. They put one under both bathroom sinks. They cleaned up after themselves, were very polite and very professional. They are in the neighborhood, so I will use them again!

Excellent work.  Had never used them before and found them as a provider for my water heater's warranty.  Quick, accurate, had the parts on the truck so it was a quick repair at a reasonable price.  Been over a week and the water heater is still working great.  Will definitely use them again.

Service Plus charged me 2-3x the market rate for coil servicing. Shame on me for not calling around first to get other quotes, but as a recurring customer, I wasn't expecting to be ripped off. When I left a message for a manager they never returned my call. I don't recommend Service Plus and I certainly won't bother calling them again.

We had Just Drains out 9/17/21 for a clogged drain backing up in toilet and bathtub. Gentleman couldn't fixtures problem so they said they sent the supervisor out and it was fine. Called back 10/6/21 to let them know that it wasn't working again and the property is a rental and is vacant and has been vacant since they were out in 9/17/21, and they said they would call me this morning 10/7/21 and they didn't and I called the office and the lady in there was so rude and stand offish and kept hanging up on me because I couldn't tell her what they did because I was driving and didn't have the invoice in front of me however I gave her the date, name and address and asked if she could look it up and she told me I was rude?!!!! She was the rudest person in customer service I have ever dealt with in my 55 years. She has no business dealing with customers period. I am requesting a full refund and its a shame we have several rental properties have used them over the years, and I will NEVER use them again. They don't want to honor the 30 day Guarantee as it states on their website or don't know how to fix it, and thats fine, them just return our money and I am calling another company.

These folks are honest, fairly priced, and get the job done right -- and fast! I was quoted several thousand dollars by one of the big-name, corporate plumbing companies. I sought a second opinion and somehow ended up here. Curt and Jerry got me fixed up for a fraction of the price. Everyone at the company from Denise on the phone to the fellows who came out to do the job were extremely helpful and honest.

Update: July 16, 2021: I expect that this will be the final update. After communications from Office Manager Taylor and Installation Manager Bary and the Amana Customer Service Dept., I have received the information needed to understand my rights and responsibilities pertaining to the condenser, furnace, and coils we purchased from Summers. Mr. Bary responds quickly. Ms. Taylor is candid in her communications and was understanding of my need for information about this major investment. It was a long process, but it has concluded well.

Update: July 7, 2021 - After a rough start to our discussions, the interaction and experience with Summers improved.  Installation Manager Bary and Office Manager Taylor have been instrumental in addressing questions, agreeing to a resolution of the issues that was financially fair, and providing documentation on the warranties, purchase, and service agreement that the Summers salesperson did not provide. I still have requests pending for explanation of the guarantees that are listed on the sales agreement and for the terms of the extended service agreement, but hope to receive those this soon. Understanding of respective rights and responsibilities of customer and service provider are essential for satisfactory future interactions and to ensure that my family does not have any additional surprises.

Update: June 25, 2021 - I am working with Summers to resolve the issues. After a very rough start of the discussions, I am hoping that we will get the issues resolved and achieve a fair and complete resolution that will leave my family financially whole (after the issue described above and another regarding the SEER rating of the unit that was installed vs. what was described during the sales process) and still be fair to the company. This has been going on for a week, but I will update this review and rating once I do (or do not) get the final requested document.

Unfortunately, I must revise my previous review of Summers to a 1-star. I cannot currently recommend this company. A week ago, our AC went out due to the coils freezing. Summers responded quickly and sent a technician who said that the repair of the 10-year old unit was likely to leave us with a damaged unit as freezing of coils does damage. A sales person arrived and we agreed to purchase a new AC+furnace. A week later, the new system has frozen. A different Summers technician said that freezing of coils does not damage the unit - a direct contradiction of what we had been told a week prior. The new system had a bad part, and failure of that part he had never seen this before. This suggests that the system may be a lemon and we may be in for a bad experience. This is in addition to an issue of a different system being installed than expected. I have written to Summers and am waiting to hear back from the management as the reliability and credibility of the company are in severe question.

I am severely disappointed with Mr Plumber. The price to replace my tub faucet was close to $1000! The work was easily accessable through a door on the back side of the tub.  There was no soldering needed, just a simple disconnect with a pipe wrench and hook up the new one. Talk about sticker shock! Using the book price for a 2-3 hr repair is outrageous.

I am a landlord and own multiple properties besides my own homes in the Indianapolis area. I cannot afford their Rolls Royce rates. I was looking for a plumber when i found these guys. Looks like I'm looking again.

UPDATE: A month after this repair my tenant called to say the tub had a severe leak. I went to look and it seemed like it was coming from the drain. Since I had a bad eperience w/Mr Plumber I decided to call a different plumbing company. One that I had used in the past.

The new guy said whoever installed the faucet didn't use the gaskets and everytime it was turned on the water squirted onto the back of the tub, ran down and looked like it was coming from the drain. CRAPPOLA! He said he could fix it but that I should call the guy who screwed it up  and make him come out again. Well, at this point I decided Mr Plumber wasn't going to get anywhere near my stuff so I had him him go ahead and fix it while he was there, I'd have to pay a service call anyway.  Now that new faucet has cost me OVER a GRAND. NEVER AGAIN!

I had Heffner Plumbing come out to install two no charge warranty parts on my water heater. They were at my house for 1 1/2 hours and I was charged $425 dollars. I was charged $170 dollars for him to fill out a form for the warranty parts.  I think this was excessive.

Do not call this plumber!  I was forced to call him through my warranty service, but now realize that I would prefer not to even have the warranty plan if they ask me to use companies like Ameri-Plumb.

The owner of this company is Jon and he should strongly consider a career change immediately.

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