Best Businesses in Illinois

Chas arrived on time, mask and booties.  He was extremely pleasant and knowledgeable. He diagnosed the problem, a leaky, not working disposal, had a unit at the ready for replacement, installed it and was gone within 25 minutes.

Jan came out again today to save the day.  He really knows his stuff.  Today it was a clogged sewer pipe--with back up.  Yuck.  He takes his time, he is very thorough, and he knows what he's doing.  He isn't the cheapest--but he really is the best.  You get what you pay for.  Don't use anyone else...

It was a Saturday evening when we discovered a waterfall in the basement and we couldn't turn off the water line!  Our regular plumber didn't even respond to our message so we realized we had to find someone who was willing to come out at 10:00 at night so we put out a request on yelp.  Victor responded right away.  To be honest we were waiting for a reply from another 24/7 listed plumber.  In the meantime we described the problem to  Victor, checked his reviews and decided we would take the plunge.  Luckily for us Victor came out with his covid mask on late Saturday night to assess the problem and was willing to come back the next day to execute the job that was needed to stop the leak.  First thing Sunday morning he cut through more of the drywall, found the leak, repaired the pipe and told us what to watch for.  As the other reviewers have said he was professional in his demeanor and appearance (both he and his truck were spotless), knows his way around pipes and patiently answered our many questions.  We would recommend him to others and would definitely use him for all of our plumbing (and sewer) needs in the future.

I cannot express sincerely enough how disappointed I am in Fixer after having used their service for the last 4 years. The only reason they get two stars is because the actual handy people are pretty great. The shortest version of this story is that due to a complete accident (which wasn't a big deal to me because accidents happen), my shower door broke. It took Fixer 144 DAYS to resolve the issue, during which time I had to hound them relentlessly to actually see any movement. At no point did Fixer seem actively interested in retaining me as a customer in the future or offer me anything beyond fixing the damage caused.

December 30th, I had Kenny out to help me with a few tasks, including replacing a broken seal on my shower door (which had broken again after a previous fixer replaced it months prior). Kenny determined that the door hinge was damaged and needed to be replaced, and informed me that Fixer would order this and send a repair person out to fix it.

By January 21st, I had still not heard from Fixer despite reaching out twice about this issue, and emailed with a complaint. Fixer apologized right away and said my part was ordered and due in February 3rd, and that they'd waive the special order fee and credit me $25 towards my next visit. This was just fine with me.

January 29th, Augustin came out to replace the hinge, at which time we discovered that Fixer had NOT ordered a hinge (as Kenny had outlined in the purchase order, which I saw both at that time and on the 29th) but rather a shower door seal (which was unnecessary as it would just keep breaking until the door was repaired). In an attempt to resolve my issue, Augustin attempted to repair the hinge, and in his attempt the entire door shattered with such force that it chipped the paint on my bathroom door and walls. This wasn't the issue; mistakes happen.

It took until March 1st for Fixer to have worked with another company (Ardmore Glass) to get my door replaced. They scheduled a visit for March 2nd. Nobody arrived. I was told there had been a mistake and Ardmore would be coming on the 9th. They came and determined they'd need to replace the entire shower surround, as there was no remaining door hinge. I was told by Fixer on March 28th that Ardmore expected to receive my new frame that week and that I could expect glass to be installed 7-10 days later. I said I could be available for install on March 30th, and was told the surround hadnt arrived yet and they'd let me know when it did. I heard nothing from Fixer until I reached out again on April 6th and was told on the 7th that my frame had 'finally' arrived. Weird how that happened the day after I pestered them.

April 15th, Ardmore Glass came out again and took more measurements but installed nothing. May 1st, I reached out to Fixer AGAIN to follow up about the status of my project. May 2nd, I received an apology explaining that Fixer does 'not have a complete process for when elevated issues like this arise' and informing me that they were 'committed to making this right' for me. May 5th, Ardmore came out and installed my shower surround and glass, which I would have thought was the end of this nonsense but nope! Ardmore hadn't put any sort of seal around the glass, meaning that when I used my shower, water poured out all over my bathroom floor. I emailed Fixer yet again on May 10th to inform them of this issue. They offered to send a manager out to take the measurements for a seal and I provided those measurements myself. On May 12th, Fixer then said that because this was installed by Ardmore, it was their responsibility to resolve the leak, and that they could return on Monday, May 16th to fix it. I was unavailable that day and asked if they could come on the 17th instead; I was told Fixer would verify this time with Ardmore and let me know ASAP. At 5pm on the 16th, I had to reach out to Fixer to see if there had been an update from Ardmore, and I was told 'we would need to check back in with them. At this point we think it may be better to aim for 9am on Wednesday or Thursday.' I said either would work.

The final and most completely ridiculous element was that then, the NEXT MORNING, Tuesday the 17th (when I had originally offered my availability and been told the above nonsense about needing to check back in with them) I received a text from Fixer at 8:47am that read Hi Theresa- we're terribly sorry for the confusion. Ardmore is scheduled for Tuesday morning-we just heard back from them. If that still works for you, they will give you a call when they are on their way. I was given THIRTEEN MINUTES NOTICE of an appointment.

Even attempting to cancel my Care & Protect membership, a service about which I had been really excited when it launched, was a joke. I received an email response that only read 'd' from the manager I'd been corresponding with on the 17th of May. It took until TODAY, the 23rd of May, to get an email back confirming my membership was cancelled. What a mess.

The pipe under our kitchen sink burst at 5pm on a Sunday night and we were sure it would be impossible to find someone to fix it.  We reached out to a few different places and Drain Works was the friendliest, most responsive, and best price.  They told us they could be there at 7pm and then called 10 minutes before arriving, and arrived right at 7pm.  Erick explained what needed to be done to fix it and gave us a fair price.  Would definitely hire them again.

Bert was great - I messaged on Yelp and received a response quickly. They offered a free estimate, and were available when I requested (I didn't have an emergency). Bert arrived well within the timeframe quoted, calling ahead of time as stated. I had a mysteriously backed up toilet, and Bert was able to fix very quickly after providing a free quote. I very much appreciated that Bert was not pushy at all when providing his quote and was more than happy to let me get additional quotes if I wanted. Thank you!!

Ryan did a great job--professional and explained everything I had questions about.  I'm not sure if I would use the company again because the cost of replacing and installing a water heater was well over $1,000 and they have no payment plan.  If you can't pay by cash or check, you are charged a 3% fee for using credit cards.  That was not mentioned when I asked about using a credit card when I called in for an appointment.  Everything else was fine--very good, in fact, but I might have looked elsewhere if I had known about the credit card charge.  I have limited resources and that pretty much wiped out Christmas money for me.

Extremely fair and honest guys! Jerry is the best. Thanks for a great job and not taking me thru the ringer!!

Sent a request through Yelp at 11am in the morning and Jesse was out later that evening. Had a wire that was not connected from a previous electricians job and that electrician would not have been able to come back for a few days. 24/7 was able to come out the same day and got everything taken care of. Great service and fair pricing. They're definitely now my first call if I have any issues that they're able to take care of.

They were responsive, knowledgeable, friendly and a pleasure to do business with

I wanted to replace my bathroom faucets and Arco definitely had the best price,1/2 of what a few others quoted me. Jason was super nice and did a fabulous job! I will certainly use them again in the future.

Tim was easy to book, professional. prompt and friendly. Not only did he expertly repair a range of broken items, but I had the most delightful conversation with him. I will definitely be booking him for more tasks in the upcoming months.

I had a clogged underground downspout drain in La Grange area.  Just noticed it during installation of new gutters, replacing probably 40 year old gutters.  Rooter showed up within an hour for a free estimate.  He got hands on and showed me how extremely jam packed it was with dirt and roots.  It had probably been that way for years and years.

He offered a few solutions and was honest about the probability of it being a total loss anyway after trying those solutions, needing to dig up and replace the pipe.  In the end, I think I'm going to avoid it altogether and go with a normal above ground downspout solution.  

Rooter has fast, reliable, honest service.  I'm going to call them again the next time I need a plumber.

After a minor overflow caused by torrential rains we had some water seep in through our drains leaving minimal, but standing water. I was away on business and found this team through YELP. They responded instantly, despite the majority of the city having flooded.

Robert arrived, explained honestly that outside of a flood prevention system, this was likely to be an issue. But in his inspection noticed that our pumps were clogged as well as our catch basin, which was severely backed up. We were informed that, clearing these may have helped prevent the water seepage but wouldn't guarantee it. However I knew these systems needed to be cleaned and maintained and he offered to help us on the spot. I appreciate honestly. They're also very confident and knowledgeable about what to do and expect.

This is a team I will call for any plumbing needs in the future. Knowing I can ask a question, get an honest answer, and the work done is peace of mind not always available.

Early Sunday morning my only toilet would not flush.  It's almost impossible to find a plumber on Sunday.  If you do, they charge outrageous fees.  Luckily
I came across the Good Guys.  Dominick came right out & quickly found out it was not an easy fix since it is an old house with very old pipes. The next day a he came out  & started the project.  Later the rest of the crew came out to help.  They worked all day & night finishing the major job.  They did a great clean up & was very fair & reasonable.  They worked very hard on an extremely tough job in a limited space.  If you want a job well done at a fair price, I extremely recommend the Good Guys.

Goode Plumbing took care of an issue with my shower so quickly. I've been trying to get someone there for the past 6 months and finally was referred to them, thank goodness! They set up the appointment with my tenants and informed me of everything before, to get approval and payment, and then contacted me right away when they were finished.

Walter was great with helping us with our water heater issue. He diagnosed the problem and helped us contact the manufacturer to get the part since our unit was still under warranty. Highly recommend!