Best Businesses in Illinois

Highly, highly recommend this company. We have used them several times and every time they come to our home they are so helpful and solve the problem quickly and efficiently. We had used our property manager's plumbers for a leak for a year and a half and they were not able to find the cause of a leak. Zoom drain used a camera and found the leak in about an hour. This company is really great.

Only negative side is their answering service, definitely place a requests through yelp or their website and they will call you directly.

Fantastic people and work. Had a drain installed into my basement floor. Responded quick, quick appraisal, quick appointment, worked quick, very friendly, great pricing. Felt like a person and not just a dollar sign.

Clearly he does great work from the reviews! Which is why I called him. He asked me to send him a pic of the issue with my address. So I did that and then got a call from another plumbing co saying he forwarded my info to them. Unfortunately I had an awful experience with the plumbing co he sent my into to in the past so I never called them.

I'm not sure why he couldn't help me with my leaky sink because he never responded to me or told me he was going to refer it out to another company but a little heads up would have been nice!

After getting a quote for faucet repair from another company (which advertises on tv) I called forte for a competitive quote. Forte was one third the price and did not require me to join a club. The staff were pleasant and worked quickly. I will call them first if I need more work done.

The service was great. I had a busted pipe and they came the same day, with all necessary equipment and was out within 20 minutes. I was able to pay via card on the spot. The plumber and his apprentice we're super professional.

Our sump pump broke down, and we noticed a small leak in our basement.  We called on Sunday Morning and Dominick was available and able to show up within two hours.  He replaced our system quickly at a very reasonable price and was very helpful.  Will definitely be using Dominick for any future issues and recommending to all of our friends and family.

Pete was wonderful! Called him about a dishwasher installation before the holidays and he talked me through how to do it myself and what part I needed. He spent at least 30 minutes on the phone with me, responded to my texts with questions and followed up offering to stop by in the evening in case I needed help. He could not have been more helpful or generous with his time and knowledge. Dishwasher was up and running within 2 hours!

I will be using Burr Oak Plumbing exclusively from now on because of Pete!

We have been using Ray as our plumber for 15 years. He's gotten us through some nasty plumbing problems. He's quick to respond to calls. His work is dependable. His prices are reasonable. But today, he earned a permanent place in my heart: he hooked up an icemaker for me!! I love ice in my drinks and hate making it in ice trays. Now, I won't have to thanks to Ray.

Had septic backup through a floor drain, called this company on a weekend to come have a look. Technician showed up promptly, stuck around for an hour or two, tried rodding a clean out but gave up before actually fixing the problem. Technician said i needed to have the pipes hydro jetted for 1700$ or replaced for 17,000$ in just one section! After finishing, he handed me an 800$ bill and basically didn't tell me anything other then I have a blockage without fixing the problem.

Next business day I called my normal septic company, who came out and actually fixed the issue for 100$.

Would definitely not recommend this company.

Reading some of the reviews on here now makes so much sense. It is companies like these that give plumbers a bad name. I contacted my insurance AHS for a backed up main. Plumber from another company came out and rodded from our toilet out to our flood control pit. Unfortunately there was still back up in the back area laundry room from our drain line that leads to the catch basin in back. So AHS called Drain & Plumbing Services to come out. The guy they sent hardly spoke English that's no problem but I think he wasn't understanding what I was trying to explain. He didn't rod from the drain to the catch basin but from the laundry drain to the front flood control again. Then said he said he ran into foreign objects and  picked up his tools. Had Anna on the phone telling us he had to stop all service and left. No problem I understand there are procedures with AHS and that I requested the service and they sent out the available contractor of their choosing. So before the snobby response from Drain & Plumbing company makes on here since I've read a few reviews and responses just know that only because I'm using my insurance does not give you the right to provide subpar service. My family runs a plumbing company for the past 20 plus years and I am knowledgeable and have also worked in the past with AHS. I pay a service to AHS specifically for situations like this. So Drain & Plumbing left with no resolution leaving a mess to top it off. The icing on the cake was their report to AHS that they pulled a RUG out of my drain. This unscrupulous company lied to my insurance and tried to get away with it. Please think twice before hiring in the future and make sure to read the reviews but more importantly the tone of their responses. Customers are not first here I'm glad not a single one of my dollars came out of pocket to this company. Oh and I also wish you nothing but the best in the future, as you like to end your responses on here.

Whom on god's earth would think wise to pay full price and be satisfied with the toil half done? I shall make this harrowing story short, I phoned  this establishment to come to my abode just for an estimate. Instead of an estimate or even the agreement of compensation work commenced on my pipes. Feeling something was awry I asked the busy bee and that's where I learned that it will be $125 for the visit and 30 minutes of work. Alas it is too late to back out I thought as i found refuge in the fact that the work would be accomplished. To my dismay and halfway through the task the laborer packed up and made motions to leave. His reasoning: the job was going to require more time and possible destruction of what I called to have fixed. Good riddance to incompetence because after the paid laborers retreat I rolled up my sleeves and engaged my brain to finish the job that bested MD Plumbers. I accomplished this complex task that the trained pipesmith ran in 15 minutes and Home Depot trip. This was not a plumber who's number I'll shall be utilizing nor should you dear reader.

Fantastic company! I just purchased my first home and had lots of questions about how things worked.  The technician was very knowledgeable and patient as he explained to me the problems that my plumbing had and how we could
solve them. This company is Five Stars all the way!

Paid him $175 to clean sewer drain but they were still running slow after he was done.

They were great! I had a gas leak and needed a plumber to fix right away to turn my gas back on. They even gave me an estimate and fixed my pipes in 1 morning. The work was great quality as well.

Although we didn't get service with them, they were amazing at reaching out and explaining what may need to be done. Thank you for your promptness and patience.

So I just had a plumber over to the house to look at the garbage disposal.  He looked at it for 5 mins and told me it was bad and I had to replace it.  He then tried to upcharge me by trying to sell me one for $150 or a better one for $300.  Since I told him they were overpriced and that I was going to buy one myself, he tried to charge me $136 for him coming to my house for 5 mins.  Couldn't believe it. He stated that was there hourly fee and they had to charge me for 1 hour.  Obviously I didn't pay it.  First they try to overcharge me significantly for the garbage disposal and then they want to charge me for an hour of work at $136 an hour!!  I would go elsewhere with your plumbing needs. Perhaps someone who is more trustworthy.

The techs are awesome and very communicative. The people on the phone are as nice as can be. However, there is a disturbing lack of communication between sales and technicians that literally turned what should have been a day long job into a 2 week circus. This was all due to poor/no communication, things not being measured and basic lack of attention.
You expect a certain level of service with any company, but we expected a little more since we spent over 6k with them. We did not receive that.
We appreciated that they offered us 5+ years of free annual cleanings as a make good in addition to free airline tickets which we were to use for our honeymoon.
The vouchers came and when we looked up the company that issued them, there were roughly 2000 consumer reports of them being a scam and money waster. We laughed ,mostly at ourselves, for believing them. It was an appropriate ending to this entire ordeal.
We are happy we have heat and happy we have several years of free cleaning. Other than that, we're mostly happy to not have to deal with them for another year HOPEFULLY.
And please don't post a canned response asking me to call your company to talk.

Poor parts, poor workmanship and high cost.  One-star review is fitting.

Where to even begin.....

We hired Tim Shey, the owner, to do some plumbing work. Initially he came off as being a normal tradesmen... His bedside manor was a little abrasive but not so bad that I didn't think to not use him.

Well, I wish I would have cut ties the moment I picked up on that abrasiveness b/c my experience with him turned out to be an absolute nightmare. My experience with him was absolutely abusive and for no reason. For a long time i asked myself what I did to deserve him being so rude and disrespectful and then I finally realized that I did nothing at all to deserve the treatment bestowed upon us.

On top of the abuse, here I am, months later and i've had issue after issue with the plumbing. Very basic things were missed. Most recently, we had to hire a plumber to come out to fix one of the toilets he installed. Lord knows how long it's been leaking but I happed to notice one day that water was leaking out the back every time the toilet was flushed. It turns out that he didn't install it correctly as the top wasn't tighten to the base. The damage this has caused ....... I wonder if he did it purposely? I really do.... We also have had issues with every faucet he installed. Every single one had to be reinstalled. Additionally, one of the shower heads was leaking . That was another plumber visit. I keep going on and on with the issues but I'm sure you get the point.

This was not my personal experience but I spoke to another person who hired him who needed an additional week to pay him for his services and instead of waiting, he went to her home, pushed himself through her door and ripped out all of her plumbing so that she couldn't access any water! Who does that!

Please note that this was my personal experience with Tim. I'll never understand why I didn't just ask him to leave my condo the minute he was disrespectful.

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