Best Businesses in Illinois

I own a town home.  I've had numerous problems with my sewer and have had several plumbers look at it.  Most recently about 25 feet of sewer line outside my garage crashed.  The first plumber knew there was a problem because he put about 40 feet of rod through the clean out in the kitchen, which came with the house.  He noted that it was only about 17 feet to the sewer main.  He didn't have a camera and never came back.  I called the plumber I normally use.  I thought that if I was going to change a pipe, I might as well have a clean out installed.

He located the problem and dug a hole about 5 feet down.  There wasn't a pipe there.  Before talking to me, he dug a hole a couple feet away and changed a pipe to install a clean out.  He threw out the pipe before I could see it and tried to convince me that there was a second problem.  He didn't come back to seal the hole until I called the Illinois Attorney General.  I called a third plumber who located the problem in the common area.  He dug a hole so deep they hand to dig a stairway so they could get in and out.  I called a fourth plumber who located the break on a 45 degree angle in the common area.

I contacted All Star Plumbing and Sewer.  Michael found the problem right away.  They dug a hole about 3 feet deep  6 inches from where the second plumber dug his first hole around 2 feet from the end of the clean out.  The pipe actually went straight down.  It kind of makes sense because some units had basements, but the issue is I had about 15 feet of unnecessary pipe and about 3 unnecessary turns.  All Star fixed that design flaw by putting an elbow on the end of the pipe and turning it out.  They verified that there were no tie ins after that point.  I put gallons of water through that pipe to test it.  It works great.

The other thing is All Star is legit.  As part of the due diligence, I checked his license with both Chicago and Illinois on their web site.  He gave me a copy of his insurance certificate.  I even checked his business with the State of Illinois and it's in good standing.  He gave me the permit and dig numbers.  I could see where the utility companies marked the lines.  I was there with the building inspector when he examined the work.  He wouldn't take Bill or my word for anything.  He wanted to see it.  The inspection passed with flying colors.  He was listed as A+ on the Better Business Bureau's web site.  His Yelp reviews were all 5 Star.  I agree All Star Plumbing and Sewer deserves all the stars so I'm giving them another 5 start review.  The icing on the cake is their price is reasonable.

I was very happy with their installation of my Rheem hybrid heat pump water heater. It was kind of complicated and I was having a hard time finding someone to install it. They did it quickly and at a good price. Thanks again.

Great job, very responsive and professional. I had a small punch list of repairs, all taken care of easily!

We had a bad situation in our crawlspace with water escaping from a blown check valve. A&T came out within the hour to stop the water and replace the sump pump that was old. The line was also rodded out. The work was done timely, efficiently and professionally. We are happy with the service and highly recommend to others. Also, the company is very knowledgeable in mold and offers corrective remediation solutions.

We had a few major things that need to be done and this crew worked with our budget and got the job done under schedule. This is what you want in plumbers, right? Good and friendly crew. Best of all they were unfazed by my very excited dog. Well, actually, the best part was they got the job done.

I had reached out to A Solution Sewer & Plumbing Inc. for a plumbing issue that I was having. I had found their business information on the BBB website. I highly recommend this company for any major plumbing repairs. When the plumbers come out to assess the damages, they will have all of their equipment with them. The plumbers that work for this company have good customer service. They are honest, straight to the point, and they listen to the customer. Also, I had used this company as my second opinion company to assess the damages.

(bbb.org/us/il/burr-ridge…)

The Problem: My main home sewer line was breached and damaged by some shrubs in my front yard. My shrubs' roots were clogging my main sewer, causing my sewer water to come back into my basement. The plumbers told me that I needed to have a portion of my sewer line replace to fix the clogging issue in my front yard.

The Solution: This company had to perform an excavation in my front yard to repair the sewer line. Their treatment plan was to replace the damaged part of the sewer line. Included with the treatment, they had installed an outside cleanout valve to the main sewer line and removed and destroyed the shrubs and their roots in the yard that was damaging my sewer line. This company also coordinated with the City of Chicago by pulling city permits to perform the excavation.

Post Repair: As for my home sewer line, everything is working fine with no problems. This job took two days to repair. The first day was to unclog the line and triage the line to use my plumbing. The second day was to finish off the repair and coordinate the certification of proper sewer line replacement by the City of Chicago.

I found a leak in my basement and tracked it down to the kitchen sink. I reached out to Reeg for a repair. I spoke with Chris (who is VERY friendly). After sending a photo, he booked for the next day as the job should only take an hour or two. I was stoked to get it resolved.

Bode was assigned and scheduled to arrive between 10-12am. He was running late (it happens) and Reeg called to let me know. No worries! Bode is super friendly also. After looking at the issue in person he spotted another BIGGER leak... CRAP (literally). He said he needed to get the owner out to do an estimate.

I called the following day after not hearing from them. I thought they would call me but might have been confused on that. I left a message. When they called me back the following morning their scheduler told me she could get me on the schedule for an ESTIMATE 2 weeks later! No idea how long completing the work might take... No bueno. At this point I am doing dishes in the powder room sink and dumping a bucket catching leak water several times a day to prevent a damaging basement flood.

I guess I don't understand why a 2 hour repair could be performed next day but an ESTIMATE on a big job (wouldn't they want the work?) takes TWO FREAKING WEEKS! If there had been a temporary solution offered I might have waited. It just isn't reasonable to not have a functioning kitchen sink for 3 weeks or longer.

They are nice folks but I had to go elsewhere. I wanted to hire Reeg. Maybe additional time could be allotted for estimates? ‍ Or someone in addition to the owner could be empowered to perform estimates?

I would try them again for other plumbing projects if it wasn't an urgent issue.

Unfortunately, I did not have a good experience with Chicagoland handyman. I was looking for a handyman to complete a few projects in my home. The repairman that I initially spoke with over the phone was super responsive and very polite.

I was so impressed by the Yelp reviews and by the phone call that I immediately scheduled an appointment with him. After I finished setting up the service appointment we discussed the time, location, and other details. I immediately placed an order from my local hardware store and to have all the items (appliances) shipped to my home.

The day before the scheduled appointment the repairman messaged me that he made a mistake and that he was supposed to schedule my appointment for the following day. He also mentioned that I did not send him a deposit to lock in my appointment as if I lost the appointment due to not paying him a deposit. I was confused! We never discussed a deposit or a deposit amount when I spoke with the handyman over the phone. I did not see the other Yelpers reference in their post anything about Zelle quick paying their repairman for a deposit. I thought something was odd I immediately thanked him for his time and told him I would not need his company to complete the repairs!

Great craftmansship. Oscar fixed my toilet i was unable too. I paid him $200, he then ordered parts, showed up the next day, installed and fixed it for good for additional $80. Faor price, great work, he showed up again to make a little extra to finish a job being paid $200 upfront.

Excellent service, fast response time, accurate and
reasonable rates. What more do you want in a Plumber?

Great service! Dominick came out within about two hours on a Sunday night. Figured it out right away and told us the problem and what he did to fix it. He was quick, efficient and professional. Labeled the parts so we know who installed them and when. Would definitely use Sinks-N-Sumps again.

We had a leak and these guys were so immediately responsive and communicative and they were able to fix our issue so quickly. We wouldn't hesitate to use them again!

Patrick and his crew were on time, efficient,  thorough and personable! My toilet and bathtub were backed up due to a broken drain pipe that he had to dig a 4 feet trench along the side of the house to take care of.  I am thankful for this company's services! I will use them again for my next project.

I read a lot of positive reviews and was really excited when my home applience insurance company sent me information that Affordable Plumbing will come and unclog my kitchen sink.
On Wednesday 11/24/2022  Noe(owner) came to look and as I was hoping he would help me to fix the problem.
I knew that I was supposed to pay my service fee $65 which I did before he even bring his tools and start working . He said that I can't use credit card and I can only pay check, cash or transfer money by Zelle.
During that time Noe called my home insurance  which sent him to do the job and find out that company will pay him for his job only $150 and rest of it needs to be paid by me {additional $85). I was pretty sure that
my $65 and insurance $150 would be enough to cover cost of unclogging the sink and refused to pay additional $85.
So, Affordable plumbing became not affordable to me.
Since, it was Thanksgiving long weekend and I realized that I need kitchen sink to be fully functional I called him back and said that I will pay him additional $85 but he answered me that I already left and I have other customers He couldn't tell me when he can come back and did not responded to my texts on Monday.
Tomorrow is a week as my sink supposed to be unclogged if Noe was more Affordable plumber. Not $65+$150+$85
I got Valpak mail with local plumber who can do this job for $89.99
I understand that I lost my money but I decided to share my negative experience.
Igor

Yet another messy emergency, and the guys from DiFoggio are there for me. This time, my bathtub and washing machine were backing up into my shower (not in the same place as the tub). I called Monday; they were short a couple guys, so couldn't make it Monday, would Tuesday be okay? Sure; it wasn't the toilets backing up (thank the stars), so it could wait.

The nicest guy showed up Tuesday, took a look at everything, and figured out that the sewer line needed rodding out. He spent a good hour (if not more) trying to cut through the clog with what looked to me to be the world's longest snake. He tried a couple things with that, found that the clog was just too intractable, and suggested coming out the next day with what he called a hydro-jet - a gadget that would shoot 4000 psi water through the pipe; most of the time that does the job. He gave me a price quote on the spot; I was relieved, as I had visions of this costing me upwards of $10K to dig up the yard.

OK. Guys (this is a two-man job now) came back today and set about water-blasting the clog out of the sewer line. It was probably good enough after an hour, but they wanted to really clean everything out, and spent another hour doing just that.

So... now my sewer line is squeaky clean (or as close to it as it's going to get). They didn't mind that I wanted to watch what they were doing, they didn't treat me like an idiot, and it didn't cost anywhere near as much as my first new car. I recommend DiFoggio to anyone who will listen.

We had a bit of an emergency at the house because we didn't know where the shutoff was and I was in the hospital so I couldn't help. I called and they took care of everything from calling the city to have them come turn it off, to getting someone there same day, and telling us what to buy for replacement. Have came and did a great job installing and then the next day, we still didn't have hot water so I called and Jason walked us through restarting our hot water heater over the phone. Great customer service and attention to detail!! Thank you!

We wont ever use them again.
2/18 - confirmed gas leak in basement with workers in home, called plumber (Right Away Plumbing, Heating and Cooling) to diagnose and fix. They were having trouble with finding the leaks using their tools and said they found a leak where I couldn't smell anything. Trusting their expertise, we agreed to a repair.
2/18 - paid for diagnostic and repair work from plumber
2/19 - wasn't in basement to smell anything no work was done that day on our Reno
2/20 - Called people's gas to come out because I could still smell gas. Gentlemen came and found leak by old valve and water heater, was able to make a few adjustments to temporarily stop leak and did diagnostics again and found no issue.

I called right away plumber to let them know their equipment was problematic and request a refund on the diagnostic work they weren't able to do. In my opinion, it isn't safe to state you can clearly diagnose and repair a gas leak if you are not able to diagnose it. The person I spoke with (the man who did the repair and who I was speaking with on the phone) screamed at me that the gas company should have cut off my gas so Right Away plumbing could do the job. He said he was going to try to get the guy who fixed the issue for us from people's gas fired. Said he would send some money back though after I made it clear I would be escalating this as I felt this is a very unsafe way to do business.

I called 3/11/2020 because we had not received money back for the diagnostic work. I let him know we have a document from the gas company with what work they diagnose and fixed for us. Plumber again was very combative and laughed and said he was waiting on a lawyer (not sure why???) and he didn't care who I complain to about the problem with his service.

We have a baby and live above where the gas leaks were. I can't believe this company's reactions or response to their error that could have left us in a dangerous position. To this date we have not received the full refund for the diagnostic work that was unable to be completed, or safely.

We needed to get a toilet installed over the weekend and our usual plumber wasn't available on short notice so I called Kevin Szabo's plumbing and they were able to bring someone out the next day. I remember seeing a sponsored videos on Facebook of the owner eating at local south burbs restaurants lol

They were scheduled to come in later in the day but the plumbers called us ahead of time to try to come in earlier which I was totally OK with me. I'm just glad they communicated with us a couple of times instead of just showing up.

The plumbers were very respectful of our home, worked quickly and got our toilet installed. They even took down our old toilet which was nice of them since we live on the third floor.

I still like my usual plumber but if there's any short notice jobs that need to be done, I would totally call Kevin Szabo again.

DO NOT USE THIS COMPANY!!! If I can save a singe customer from the experience I have had over the past month! I had a pipe burst around Christmas and this service came out to defrost my pipes. Since they responded I decided to use them for a rerouting. The plumber was not only late but showed up at 7pm and stayed till midnight rerouting. The plumber had to come back several days later to finish the installation because my contractor had to redo some framing. One of the laundry valves they installed  leaked and it took the plumber several days to come out, however the valve was never replaced. After almost a week of no shows and no communication, a different plumber showed up and installed a wash tub hook up that was supposed to be done at the same time as the laundry. As he was leaving I said there is a leak and he told me he had spilled water. Pipe was still leaking about 2 hrs later I called them to come back... the plumber tried to tell me it was ground water leaking until I pointed out the leak in the cold water valve they had installed the week prior. This is how they left my new drywall.... I'm praying their work holds up but am skeptical! Please save yourself the headache and heartache! Hopefully their contract holds up if there is any further issue!
*****update... as you can see by the owner's response he holds no responsibility for the people he employs. I was in contact numerous times with him and his plumbers. Many reschedules and no shows and it took me going to the BBB and my credit card company to reverse payment for services to get someone out. Another company had come out on Christmas Eve and fixed my busted pipe. His company came out on Christmas and defrosted my pipes causing one to burst while they were there and they had to fix it. I went with them after several estimates because they came out on Christmas and it was nothing but a headache and hassle to get the work done. As you can see by the photos below they do inferior work, and had to put multiple holes in my drywall to put pipes through and wrote on my walls. They did not wrap the rerouted pipes they placed and I have  to have someone now come out and fix their work. Plumbers were late and at my house till almost midnight to reroute pipes, and several other plumber's mysteriously showed up late in the evening to help this plumber finish his job, their in dependability set my contractor back a whole day waiting for their plumber to show up to finish the job he was supposed to be there for at 8am, and didn't show up till close to 2pm after multiple calls to this owner and his plumber.Believe who you want.... But again, use at your own risk. This company embellishes the extent in which they respond and perform their work. Look at some of their other online reviews and you will see similar complaints!  Just admit the mistakes and do better for the next person!

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