Best Businesses in Los Angeles, CA

Hi, I'm posting this review on behalf of my Mother who's elderly and therefore doesn't really leave reviews. She had such a good experience that it was worth the time! I'm thankful that she decided to go with Good Guys as I have had a great experience as well a few years back when our water main had leaked and needed immediate replacement. Robert C came out right away to assess where the other guys wouldn't. He was pretty busy but had 2 guys come out the very next morning to repair!! Awesome!
Dayne
On to my mother's review:

(Her words)
From the moment I called Good Guys, I was greeted with a friendly voice. She was very patient and asked about my concerns with a broken toilet that wouldn't flush the waste and I needed immediate help. She instructed me to take a picture of the toilet and the space it was in and send it to her.
At the time i wasn't and asked for the identical toilet to replace the broken one. I was given a quote and appt time for the next morning between 8:30 and 10:30 & the techs name will be J J. He was very prompt by 8:30. In fact, he was even early! Since my son suggested a low water flow toilet I asked J J if the change was ok. He was very polite, courteous, knowledgeable and skillful and was accommodating with the change. He thoroughly explained the job he was performing and left the area very clean.
I LOVE MY NEW TOILET! Good Guys and J J, you have a customer for life!
Thank you, thank you!
Vivian Asato

Super responsive. Came out a couple times in a timely manner when we needed them. Thank you.

I've used Henry's services twice based off of recommendations from a neighbor. Both times he was quick to call me back and schedule a same-day appointment, and both times he solved the problem quickly and charged me a fair price.

First appointment was to replace a suddenly leaky shower faucet valve. I got 2 quotes. First guy said he'd need to cut out the drywall in my hallway and replace all of my plumbing in order to fix the valve. I called Valor Plumbing for a second opinion and Henry fixed the problem in 2 hours for 1/10th of the price.

Second appointment was a water heater failure, which he tried to help me troubleshoot on the phone to see if it was something simple, and then came by within an hour to diagnose and determine the control unit needed to be replaced. He found the part and had it replaced within a few hours and had my hot water restored quickly.

Highly recommended!

So here is the problem. I have used this plumber for about 20 years. Mostly for small items but occasionally for major problems. I have never not paid a bill and have never questioned their invoices. The only complaint I had in the past was that they leave the area in a mess.

On Friday December 15th we had a major pipe break under the floors. I immediately called him and he came out and shut off the hot water and was to return on Monday. We discuss insurance coverage and he felt it would be covered.

On Monday he tells me we have to pay everything in advance because it is company policy not to deal with insurance. This is the first problem. He is the company. Don't hide behind the company when it is you. As a result he will not defer payment until State Farm pays. (P.S. I have had them and our family has had State Farm for over 80 years. They always pay.)

Next I ask we we can defer payment for a week and half. Its an unexpected expense and I just need that time to get the money together. The cost will be a minimum of $1800.00 and involves tearing up the floor. He does not respond. So now we are without water for 3 days so far.

If you want to keep long term customers, maybe you should alter the company policy when asked once in over 20 years. Whats the point of building up a long term relationship with smaller jobs when you cannot respond to a true emergency in an unbending manner.

Patrick is the best!! Ask for Patrick, trust me. He was friendly, knowledgeable, and helpful from the moment he arrived. And he arrived ahead of schedule! He taught me how to open my vents to improve airflow and how to wash my unit. I would highly recommend Patrick and the whole NexGen team. These guys are true A+ technicians. Our home is freezing cold again!

So happy after 3 attempts I finally found a pluming company I can trust !  Steve was wonderful !  They are honest and affordable and I will definitely be using Them for all my plumbing needs !

The guys were a late, but they were VERY professional. They got the job done in a couple of hours (revere osmosis system and whole home water softener system). The installation looks clean and professional.

Bottom line -- would I hire them again or recommend them. YES.

Teo fixed drywall, installed a light fixture, reconnected our washer and dryer, and replaced a bathroom sink faucet set.  Excellent work.

Michael is awesome. I needed a plumber to do some work on my rental property in LA (replace a corroded faucet and unclog a bathtub drain). After two other plumbers gave me the run-around, Michael came out the next morning at 8 am and did everything he promised and stuck to his estimate. He called me immediately after the work was done and took my credit card over the phone, sent me a receipt electronically, and then emailed me a copy of the invoice. I wish every company I worked with was this great. Thanks Michael!

Excellent service from setting up free estimate to completion of job they were in constant contact. Job was performed quickly and looks great. Competitive pricing and appreciate the discount they offer to veterans.  Would use again and recommend without hesitation.

My neighbor recommended this plumber saying that Warren is great -- and I'm upgrading that to fantastic. If I actually said all the things I liked about his work, this would sound like a fake review.

Suffice it to say that he accommodated my level of urgency, calmly walked me through his analysis of how to address my under-slab sewage clog, explained the costs and options and made me feel that I was making the best choice for my needs. He went above and beyond what was necessary with a great bedside manner throughout.

Top notch work and customer service! I'm happy to give him more business in the future.

I have used Rave a few times and they've always been unbelievably professional - above and beyond. Yesterday they installed a new copper pipe under my house, and afterwards I had some issues with my water pressure on account of sediments getting into the line. Juan not only talked me through the problem on the phone at 9pm at night, he Facetimed me so he could visually walk me through how to address it. This morning he sent out a couple of his guys first thing to thoroughly fix the problem. They were here for hours and even had to issue a new part, but they did it all free of charge. Just stand-up people all around.

Bradley was awesome! He showed up early. He was clean, cordial and went way over and beyond what was expected! He was attentive to every detail and left everything cleaner than when he started. This was the most pleasant experience I have ever had with a plumber. I won't call any other plumber ever again as long as Bradley is in business. I can't say enough good about him... just an all around great guy!

We've been using Tony's Plumbing for years and Jorge did an excellent job on installing a new Toto toilet and a new faucet and pop-up drain (I furnished) in our half-bath and he re-piped the old drain from our half-bath sink.

Jorge was on-time, professional, neat, thorough and efficient. He has done work at our home before and we will ask for him again.

Kudos to Jorge and Tony's Plumbing

I made contact with several plumbers on a Sunday afternoon and Cody replied back within minutes and was able to come at 8 am the very next day. His service, communication and work was impeccable.

He arrived on time, got straight to work and sorted out our problem effortlessly as promised. We will definitely call him again for any plumbing work - we highly recommend Cody for any plumbing needs!

Thank you Cody!

OMG!!!! These guys were soooooo hot!!!  Not to mention they were on-time courteous and professional. My sewer was clogged, and after getting several ridiculously high estimates from other local plumbers, LRS gave me a very reasonable estimate. LRS plumbers came to my house the same day and fixed my sewer!!!! I would definitely recommend LR Services Plumbing!!!!!   They're the greatest :-) Lrservicesplumbing.com

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