VIVIAN B.
07/02/2019 12:00:00 SA
I had a GREAT experience with Michael about 2 months ago. I called several plumbers, but Michael returned my call right away. I should have done my review right away because this was 2 months ago and my memory is not good, but what I absolutely remember is that he returned my call fast, did a fabulous job in my 4-plex, unstopping one tenant's kitchen sink AND the sink above her on the 2nd floor; then he changed out the bathtub faucet which was spraying wildly, PLUS after I saw that he did such a good job on those two jobs, I asked him to check the tenant's bathtub faucet across the hall and he once again he came through for me.... he knew EXACTLY what to do right away -- no trying to figure it out.
One of the things that made Michael so special, is that he had all of the parts needed on his truck and didn't have to go to the store and come back, which always runs up to bill .... but ALSO I want to mention that the 2nd tub that he replaced the faucet on, I had hired a different plumber the day before to fix it, but that plumber, who was very nice, but had a hard time trying to figure out how to fix it... he tried several different things, including going to the kitchen and seeing if he could use the trap door on the other side of the wall to get to the tub ... he finally settled for a repair that was a little better but STILL not working properly. I paid him anyway, but when Michael from AAA came the next day, he went right to his truck and replaced the faucet in MINUTES. Everything that I asked him to do, he did promptly and expertly AND TOP IT OFF WITH VERY VERY reasonable price.
Again last week I needed an emergency repair with another tenant who had a problem on a early Saturday afternoon. Michael called me back within minutes after he got off the freeway and apologized that he couldn't get to me until probably after 7 p.m. because he was on his way to a wedding. HOW CONSIDERATE IS THAT ... WOW! I didn't want him to rush his family outing so I wished him well and called another plumber who was able to come through for me.
Michael, at AAA PREFERRED PLUMBING is definitely a keeper ... and his lovely son was so nice to pitch in and help with the roto-rooting and final cleanup while Michael was working on the next job upstairs..... I LOVE to see family working together building skills for the next generation coming up. You will love this company .... (my reviews are usually 5-star or 1-star because I'm a little picky and don't like to give a bad review to someone, thinking maybe I am too picky -- so I usually only review the EXCEPTIONALLY GOOD or the real scammers,' and prefer to give the others the benefit of the doubt.