In 2010, I purchased my first home, a fixer which required EVERYTHING. After much work by a contractor/plumber, I encountered troubles within the first couple weeks with the new kitchen layout and added stack-able washer/dryer. My contractor/plumber was not able to come back and help with the problem, so I called A1-Performance from a recommendation.
The gentleman from A1 was kind, polite and very nice. Checked everything out first, and attempted to snake the line. Unfortunately the new sink location and washer/dryer add-on overwhelmed the drain. Well, my contractor/plumber left my drain in it's original location creating horrible turns that just backed up everything going through it, including the snake. I hate slab floors. A1 then ran the camera next and showed exactly what we were dealing with.
Scott from A1 came to my home and listened to me talk, checked everything out and offered me some re-do and to finish the job ideas. I jumped on it. They capped off the under slab kitchen drain line, relocated a new one for my sink and washer to the outside (backyard) wall, trenched and ran the new line around the parameter of the house. Two Clean-outs on this line, both very accessible.
The crew was fantastic. They each saw how I was taking photos of everything they were doing, welcomed it, and even called me over from time to time for angles I wasn't even thinking about. All the work was done with great professionalism and very timely.
Added: Tank-less water heater filter. As they ran the drain line around my house, they pointed out how my tank-less was not completely properly installed. It had a improper emergency drain value, mixed metals fittings which was already corroding after a few months, and missing was a filter that could void any warranty of the tank-less itself. They offered to correct the problems, made it right and only charged me for the filter itself. Oh, and actually showed me how to work it.
Back to my drains, the camera was showing breaks and holes in the original clay drain in the front, out to the street. Yes... weeds and BUGS!! YUK!!! The front was trenched and clay replaced with proper drain line. However, this trench also exposed the replaced incoming line that previous owners must have done and yes...it was done with standard sprinkler line... So, that too got replaced with copper incoming.
Again, the detail, the testing of leaks, the constant measuring for proper angle drop on the lines, just everything gave me so much security that this old fixer was turning the right corner to have plumbing properly addressed. It was quality work.
Needless to say, I have had no problems until today, four years later. A slight block in the drain that was backing up into the kitchen washer overflow. I called A1 and they came out with hours. Scott was back. We reviewed all the photos I had taken four years earlier and he was off. Snaked from outside and pushed on out...perfect.
I look forward to my next job on my fixer and 100% intend to call A1. Probably the bathrooms or maybe the spaghetti nest of lines in the walls/floors and attic, that previous owners have left me to deal with. A Fixer is a Fixer, but when the jobs gets done right, and you trust who is doing it...it makes it all worth it.
~~sorry to go long...this one was worth it~~