Best Heater Repair in Phoenix AZ

I spoke with Jamie Larson after she received my first review. She offered me a full 100% refund and indicated she would use the information from the 1-star review that I left to teach/coach her staff. I appreciate that Jamie took the time to reach out and to refund my money. I initially called Larson because of their excellent reviews. While that wasn't my overall experience, Jamie helped to make things better.

After using a few different a/c companies, these guys are a breath of fresh air. Very honest and don't try to up sell you. They have kept my 12 year old unit running and well maintained.

My AC was on the fritz on the hottest day in AZ so far! Called Mike and he was able to help me get it back on its legs and it works like it never has before! Previously I was being serviced by a big name company who kept wanting me to buy a new unit....which I need, but just didnt have to dish out. Mike fixed the capacitor on my 17 year old unit and got her spinning again! I recommend 1st Choice Mech in your time of emergency! He was friendly, upfront, kind and knowledgeable!

UPDATE: Received an e-mail from Steve Kenyon last night and a call from Chris Hays this morning. Both apologized and conceded that they made substantial pricing error. To be 100% fair, I want to point out that the $300 repair I had done would be equivalent to what Hays would consider a Rescue motor that they feel would be inadequate, but I want to make sure we are apples to apples with what I had done, and they would have been $700ish for the rescue motor, which is in line with what others quoted for an OEM Motor replacement. They also revised their estimate for the OEM motor install (That they feel is necessary and I don't disagree) to $950ish (Still substantially higher than others).
I do appreciate their followup very much and their handling of this has been very professional polite, and they offered to refund my service charge which I appreciate but wasn't expecting, so I'm updating my review from a 1 Star to a 2 Stars
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SHAME ON YOU!!!! The AC died at our business today and what do I do.... I go you Yelp Call the highest rated company and scheduled a service call. Guy shows up early PERFECT Relief soon!
After 30min or so the tech come in and tells me The fan is dead and your unit will need an OEM fan because the Rescue fans we keep in our vans wont work with your unit. On top of that, the compressor overheated and we wont know if it will reset until it cools, so it could need more than just a fan.
I say okay, what are we looking at? He said Our Rescue fans run $700-$750 but since yours needs an OEM fan your probably over $1,000 shocked I ask for a quote so we can talk to our building owner and make a decision. He says sure, no problem. He goes to his van and come back a few minutes later and e-mails me an invoice for the $79 service call and a $1,250 Estimate to JUST swap the fan... If the compressor was bad then that would be a whole other thing. We happily paid him for the $79 service call and told him we will let him know what we want to do about the fan once we speak to the building owner.
After the Hays tech leaves, I call the building owner and she referred me to the guy that has worked on the unit in the past. I call him and let him know what Hays said and he choked at the $1250 and said I'll be out in a little bit, but I suspect I can replace it for you for $400-$500 Tops. He said if you can go up and get me the the fan motor HP Rating, RPM and Shaft size I can grab the correct motor on my way and get you up and running. He did agree that we are still hoping that the compressor survived but that's just the chance we have to take.
I'm a fabricator and a mechanic and a general smart guy so I climb up and get all the info off the motor including the Model and part number. I call the guy that the building owner referred me to give him the info and after getting off the phone I decide out of curiosity to google the Model & Part number...... and holy crap!
Here is a link: google.com/search?q=Fasc…
I can buy it all day long for under $88. I own an auto parts business and by no means am I expecting to pay internet price to have some one come and replace a fan, but lets be real here.... I would expect to pay $250'ish for the fan motor and $250 TOPS for 30min in labor it will take to swap that fan. This sort of predatory business practice is shameful. I have a call into them about this and before she told me she would have a manager call me she said We guarantee our work WOW that must be some guarantee.

Motor Make & Model: Fasco D7907

Here is the exact quote that was written on top of my invoice

No cool diagnosis.Found the outdoor fan motor burnt out and the compressor tripped out on thermal overload.Tempstar
Heat pump/Ac unit,have to get O.E.M. Motor 5/8 shaft and fan blade.Quote for the total repair $1250. The unit is 18 years
old.Unit mod. # yj060gb1 ser# l980474847.The tenant is the one who called in the service call.He is going to try to get the
landlord to authorize the repair.Recommend getting a new system estimate because of age.No guarantee that the
compressor will reset.

Other company came and replaced it for $300 Works great!

I met Caleb several years ago when I rented a house in surprise and he did all the spring checks on  my unit.
When I bought my home in 2012 I trusted him so much I had him come to check my AC for me. I use Caleb every year for my spring check ups and any other work that needs to get done that is not covered under my home warranty.
Recently my air went out and he had two portable units he let me borrow them while I waited for the warranty department to get back with me.
Caleb  and Misty have always been professional, on time and gone above and beyond for me .
I highly recommend AZ Air experts. If I did not have a warranty I would use them 100% for everything. I will NOT use anyone else.

We had a fantastic experience with Dave. He was friendly, informative and helpful. The technicians that did our install were also very friendly and polite. We talked to multiple other companies but decided to go with cool zone because of the amazing customer service experience and competitive prices. Dave even came out after the install to make sure everything was up and running and help us set up our new thermostat. We're glad we went with such a great company and will definitely use them in the future!

You never want to find yourself with an AC issue on a weekend or after hours... but that's exactly the situation I found myself in recently.  

After some frantic calling around based on Yelp reviews, I discovered my new go-to heating and air guys -- Gladiate Air!  I worked with both of the owners, Gabe and Dave, and I have never felt more comfortable working with any company in the service industry!  They are both extremely personable, understanding, and genuine!  

Besides the quick accurate diagnosis and repair in my time of need, I love that they are not pushy!  I honestly cannot say enough positive things about these guys and this company, so if you have any AC needs AT ANY TIME, then do yourself a favor and contact Gladiate Air!

*****FIVE STARS*****

Chris came out yesterday after asking to come earlier than expected (bonus!). He was very professional, quick and efficient. He was able to diagnose the problem and get it fixed.
I am very impressed with this company and wouldn't hesitate to use them again.

Great service!  The the owner takes pride in quality, honesty, and integrity.  I highly recommend this company for all of your heating/cooling/handyman needs!

Came into town in July to find a non-functional ac. Called a few places and bumble bee sent someone over with an hour. Unfortunately, the compressor was stuck. The normal trick of enlarging the capacitor didn't work, so...I got quotes for replacing the compressor and the entire ac. I decided to replace the entire ac and it was in and operational the next day.  Total elapsed time from my first call less than 24 hours. Awesome service and really nice people.

I woke up this morning and my AC was struggling. I reached out to numerous companies around the valley and every one of them only had appointments into next week. I reached out to Cave Creek Cooling and only waited an hour for the tech to show up. He was very professional and knowledgeable. He took the time to not only explain everything,  but to show me the results of his diagnostic work. Everything said and done he was in and out in about 45 minutes and now my AC is good to go. I've found my AC company moving forward, I won't be using anyone else. If you're looking for quick, honest, and affordable work, I would highly recommend!

Alan Schwandt showed a complete disrespect for my time and my property.  He arrived 32 minutes ahead of the appointment time and then called me to ask where I was.  I informed him that I was just 2 minutes away on my way home from an errand.  When I drove up, I  found him making himself comfortable on my front patio furniture (he set up cushions that I normally have folded away when not in use) instead of waiting in his van.  What a careless and disrespectful attitude, especially during this Covid spike!  I can't imagine what this guy would do once inside your house.

We chose to have Ideal Energy bid on a project that included having an SRP approved Energy Audit completed, adding insulation and the possibility of installing a new HVAC system for our home based on the stellar reviews of previous customers here on Yelp. All I can say is WOW!!! First of all, this company knows how to communicate with it's customers and every single person I encountered via phone or person was always professional, courteous and attentive with any questions/concerns.

Alex (Co-Owner) was always on time for appointments, very thorough when completing the energy audit and NEVER made myself or my wife feel pressured to buy ANYTHING. He explained how and what could be done but more importantly, what needed to be done to make our home more energy efficient. Elena (Co-Owner) was extremely helpful with setting up the SRP Rebate process which was streamlined and extremely easy, helping set up the funding PROMO for the project w/ local bank (0% APR 60mo - No early payoff penalty), and was able to get us scheduled 22 days ahead of our initial scheduled construction date. Chris (Construction Manager) and his crew ALWAYS showed up on time, displayed professionalism at all times and did a thorough clean up at the end of each construction day that went above and beyond what I've come to expect from most companies. Attitudes were great, they take pride in there work with keen attention to detail and NO CUTTING CORNERS ensuring a job done right. Construction was completed a day ahead of schedule because every single employee on the construction site busted his/her tail to get the job done right the first time.

After construction was completed, Chris gave a relaxed (not rushed) tutorial of how to use the new thermostat (which is the brains of the system). Chris also advised my wife and I that it isn't uncommon to have small adjustments made to a new system install as each customer or project has different demands that aren't realized until after the new system is up and running. After a few days of testing out our new HVAC system it was determined that a few minor tweeks needed to be made to the on board computer system which controls air flow, fan speed, how much etc. It's a smart system that has set parameters that only technicians can access. Chris and another technician came back the next day, on time and quickly was able to change certain parameters and verify. PERFECT!

We used to have a few hot rooms and a cold master bedroom upstairs with no control as our old thermostat was located in the hall. Our master bedroom would be consistently 2º cooler than the temp at the thermostat and our hot rooms easily 8º warmer than the temp at the thermostat. What a waste of energy...  NOT ANY MORE! Now we can control the temperature in individual rooms so nobody is too hot or too cold. It truly has been a wonderful experience having Ideal Energy as our contractor.

I called late on Thursday and Fadel listen and understand exactly what I needed. Showed up the next morning even earlier than appointment time and solved all of our concerns. What a great experience and the price was even better.

Fadel is extremely considerate and over the top knowledgeable!!!

Call Desert comfort Mechanical today, if you need help with your heating and air conditioning needs.

I had the Company install a new A/C unit in my condo and from the outset, Craig Orr, the sales tech was there and assessed the needs. He determined, unlike the other companies who quoted, that there were problems with the existing duct work. He gave me a detailed proposal and the price was the best and included repairing the duct work -- He made sure the install was perfect, and in fact it was.  Tom and his 2 Technicians were great on the install-- professional, courteous and completed the job without a hitch. Their attention to customer satisfaction is stellar and they, as part of the install will come back in 3 weeks to make sure all is functioning as it should.  I have lived in AZ for 10 years and had a number of companies service my A/C but they are clearly heads above the competition-- totally recommend them
Jim E., CPA
Fountain Hills, AZ

Called them about an issue with the AC unit at my daughter's house. The tech Matthew showed up the next day as promised. Provided us with a fair quote and we approved. He completed the repair within an hour. Will definitely use them again.

Tracy was very prompt and found some issues during a routine HVAC inspection and tune-up on two of my properties recently. Explained what was wrong. The bills were very reasonable. He is my go-to HVAC man for all my properties now.

Was recommended to AirTime by a coworker who was impressed with their speedy service and honest work. I had a reoccurring problem with my AC unit and, after calling my usual guys to check it out but finding them all backed up, I called Airtime and I'm glad I did. Axel was prompt and at my home within the quick timeframe they said he would be, he spent a long time checking and rechecking the issue and ensuring we had cold air blowing in the hot summer months. I called them back a few weeks later for another issue and they were again very professional and quick to respond. This time around it was a bigger issue but Axel got the needed part that was under warranty and quickly fixed my issue again. I would highly recommend Airtime and their professional staff to anyone.

My AC went out and I messaged them and they came the next morning and fixed it fast! Aaron T. Was very nice and explained what was going on and even explained to my husband on the phone so we understood! Thank you so much! We'll definitely be returning customer when we need it!

I got an estimate from this company. I asked Abby a few questions over the phone yesterday about some other issues with my garage concerning insulation along with the air conditioning. Abby kept putting me on hold and asking her manager answers to my questions to make sure she gave me the right answers. That is fine with me since she was making sure she gave me correct answers from the manager themselves. But: She told me that the manager said the estimate they had given me originally would include everything we had discussed over the phone yesterday. I asked them to give me an updated estimate sheet that put that verbiage in writing. They sent that over today and they added over $1000 for services on top of that estimate I had yesterday. I called and asked them why they did that and that they didn't honor what the manager said yesterday about the estimate they already gave me being all inclusive. I was told the manager would call me back. The manager never called me back. They sent me some new estimate with a little discount but it was still $1000 over what they said was the estimate that would be all inclusive yesterday. I called them back to again ask why they didn't go or what they/the manager assured me yesterday through Abby. Abby assured me that the manager would call me after they got back from lunch. The manager never called me. I do not recommend this company; they do not stick to what they say including what the manager says. They also don't have enough respect for me as a potential customer to call me back. I had an appointment set with them to have them tuneup another AC in my house and I canceled that with them since I no longer trust and respect them. My neighborhood just joined next-door and we tell each other what companies to hire and what to avoid. I will be telling my neighbors to avoid this company. Hold these people accountable to what they say they; have no problem slapping on over $1000 to anything. And that is a manager's assurance they didn't stick to. Do not trust them. And it's too bad because John, the guy who came out to check the AC situation in my garage, was really nice-- but he's working for a company that doesn't stick to what they tell you. Be careful, avoid them.