Steve A.
08/06/2018 12:00:00 SA
This is yet another, extremely justified 5 star rating. Why? This is worth the 3 minute read...read on....
Why a 5 star review from me, someone who takes ratings seriously, rarely gives 5 stars and only to those truly deserving? Because my 3 experiences have been outstanding. All 3? Yup, can't be coincidence.
This morning I identified quickly that downstairs was warmer than normal. I checked the air handler and thermostat, both were working fine. Went outside to find the fan outside was not turning. It's going to be 113 degrees today, not cool! (pun intended). Having used AirTime twice in the past, I called them at 7:20am. Lowell answered immediately. I told him what was happening/ He said sounds like X is wrong. I asked if that was common and if it was expensive. He said it was pretty common and told me it was about $250'ish. He said he could have one of his newer, but very experienced guys, named Grant, here between 9am and 11am. Sure, I thought, that's in only an hour and a half best-case, that's quick, excellent, send him over. The second I hung up the phone I got a text saying Hi, Grant from AirTime is scheduled to arrive today between 9am and 11am. Awesome, great knowing I was on the schedule and had acknowledgement.
At 8:36am I received another text saying Grant from AirTime is en route. Are you kidding? Awesome, in real time I knew he was on his way, and earlier than planned. I this too good to be true, is this guy going to be fresh out of HVAC school or was just fired from his 4the consecutive job in the last 6 months. Nope. Grant showed up and was a mature, tenured, experienced technician who is clean, friendly, articulate, knowledgeable and thorough. He took the cover off the big A/C unit and in less than 3 seconds said that's the problem, right there (pointing to it), see how this XX is swollen up? It's bad. He said let me show you on my multi-meter what it says and what it should say. And he did. Outstanding communication, thorough and technical. He fixed the issue with a new part he had in his truck, tested other stuff, told me the statuses, gave me some advice on longevity of the units, filters and cleaning and headed inside to give me the invoice.
How much? Almost exactly what Lowell initially thought it would be on the phone. Perfect! Did Grant write me up a paper invoice? Nope. They have a real-time app on their phones that does everything. Ten seconds after he finished it, my invoice showed up in my email and a text. Fantastic, fast, easy, convenient! Grant said goodbye, thanked me for calling them (great advocate for this clearly excellent business) and gave me a couple business cards with a discount for my next service. I then realized I had some of those cards in my file from previous service. But, I was so caught up in the moment of not having air conditioning, the pigeon control guys working on the house and getting my kids off to their first day of school, that I forgot to use the discount card. No worries, I figured, I'd use it next time.
I called the office to tell Brian how fantastic Grant, Lowell and their automated systems were. Lowell answered and asked if he could help with anything since Brian was in the field. I told him Grant just left and I wanted to tell Brian how great they were. We chatted for a minute and I told Lowell that he was 'on the money' with his initial estimate of issue and cost. I mentioned that I forgot to use my discount card, but no worries, they already charged my credit card today so I'd just use it next time. He said, Nah, I'll just take care of it now and refund you the discount amount. What? Really? Who does this? AirTime does this. They are fantastic in all regards. They are customer service focused to the max. Brian called me back a bit later and, in typical style, was very appreciative and thoughtful. It seems to run in their blood.
Why 5 stars? These guys have found the magic sauce. They care about their customers, they are responsive, service focused, very competitively priced, they treat each other with respect and care, are outstanding communicators and technicians, are prompt and timely, keep their word, and are trustworthy. It's shocking (in a good way) to find a company like this. If they remain the same going forward, I see absolutely no reason I would ever call another A/C company. After all, what else could you want?
Honestly, if you have an issue with your A/C and you don't call AirTime, you're making a mistake. In my experience, you won't go wrong choosing AirTime for your HVAC work.