Best in Chicago IL

We had a pipe burst and water leaking everywhere.  We called Apex and the emergency team was here within 40 minutes.  Super helpful, kind, informative and fixed the problem.  I highly recommended them.

As someone stated before there is no other company you should use for plumbing work in Chicago. Excellent customer service, very friendly, professional and knowledgeable. Jan and George explained everything in detail as they were scoping the pipes in my building and showed me what the issues were. I highly recommend using Vanguard for any and all plumbing needs.

We had an emergency sewer line back up in our condo building on a Sunday and Victor was quick to respond and get out to our place to help out. He was very friendly, professional and knowledgeable. He explained everything he was doing, had us flowing good as new in about an hour, and cleaned up and put everything back exactly how it was. I hope we don't need to often but will definitely be calling again for any plumbing needs.

I hesitate to review well as I won't be able to get them due to eventual increase in popularity but they are good.  Fast response for contact. Quality work from experienced handyman.  Big or small all is done well.  Also- they gave workman's comp insurance which is truly necessary to reduce ones exposure to risk. Couldn't be easier.

I had an emergency plumbing issue. Our main line was clogged. All 3 toilets in our home were backed up and sewer water backed up into our laundry room!
The guys at Drain Works responded first and was available within 2 hours.
They came prepared; masked up and even has booties so they don't  stain our floors.
They took a camera down the main line and showed us exactly what the issue was.
After quoting us a very reasonable price, they were available immediately the next day on the big job.
They dug up 3 containers of tree roots and dirt in our main line!
The job took 3 days to complete. Each day they meticulously laid out plastic coverings everywhere and thoroughly cleaned up at the end of each day.
They really saved the day for us especially during these times.
Would definitely recommend them to anyone and will use them again for future plumbing services.

Out of 4 plumbers each with 4-5 stars this was the only one that was most thoughtful and thorough about the work that needed to be done.  Very cordial, honest and communicated very well from estimate to job completion.  I had full confidence.  They were also priced competitively.  Rooting and seperate pipe replacement plus concrwas done perfectly!

Another good job a year later

Very honest plumber. He came over and we just needed something tightened and he charged us nothing. This is the second time we've called him and we find him to be a very fair and honest person.

Used this company again. We called Friday night and someone was able to come out Saturday morning. Highly recommend.

Gary was the best!!!! We had purchased a new water softener when our old one broke thinking it was going to be an easy swap.  Boy we were wrong!! Called Gary and he said no problem and was super reasonably priced!  Glad we found a plumber in our area for any other future occurrences.

Great people. Fast response and very professional and guaranteed work. I will definitely use them again!

Captain Rooter Emergency Plumbers responded and resolved the small gas leaks in basement promptly and efficiently. Very pleased w the attitude and professionalism of Gabe, the service tech, who drove all the way from Chicago. Nicor confirmed that the gas leaks were resolved & turned gas back on. While the total cost was expensive, at least i have peace of mind that I know there are no small gas leaks which probably existed for who knows how long? Hopefully this equates into savings on my gas bill!

We used Arco when we had an issue in our upstairs shower that was leaking into the ceiling downstairs.  Jason came out and he was very professional and upfront with what needed to be done.  In addition to the shower, Jason was able to fix a leaky shower head in the basement as well as a leaky outdoor faucet.  I will be using Arco again if necessary and I would highly recommend them for their honesty and affordability.

Charges a rate higher than that of a licensed plumber.    i didn't want to take the chance

Called Alex Sunday night after fighting with a clogged kitchen sink all day.  He returned my call promply and scheduled service first thing Monday morning.  Alex arrived promptly at 8am and got to work quickly.  He resolved our clogging problem before 9am and provided helpful tips about my home's plumbing.  Overall great experience...don't hesitate to call!

I had two loose toilets and thought I needed new wax rings for both. Brian and his partner arrived on time, assessed the repairs, and told me that both needed a simple tightening. I was so impressed with their honesty and professionalism. In light of how quick the repair was, Brian even asked if there were any other issues I wanted them to look at so that I would get more value for the money. However, their honesty and professionalism is worth every penny! They will be my go-to plumber.

We have a boiler system to heat our water and the first floor of our home. We contacted them over the weekend to fix a gas leak that was found by our gas company on the boiler. After multiple texts and reaching out for more communication, they got the part and replaced it after 36-48 hours. They left and my husband presumed everything was working. When the water wasn't hot and the heater was still not working another 36 hours later they came back again, didn't even take off the door of the boiler to see what I was explaining the problem was (the burner was not turning on) and didn't believe me when I explained how our system worked. I paid 500 dollars for a 55 dollar part and a boiler left without working. Would never recommend. Shared this with the people who recommended them and they'll also stop using them. Honesty instead of charging us money for a system they didn't get would've been better.

Hands down THE worst customer service I have ever had to deal with. Had an issue with the work that was done, called 3 times to speak with someone and kept getting pushed off. Our business used to refer them tons of clients but I will be sure to deter clients from using them at all costs.

I created this account to review Walter and his plumbing business. I am saying from the bottom of my heart thank you to him and his assistant. I had a major plumbing issue at a new building I recently purchased, I call him to have the water turned on, and BOOM burst pipes everywhere. These guys stayed until nearly midnight after and already long day of work for them, to fix every single pipe in the building. On top of that he charged me an EXTREMELY reasonable rate. I recommend him whole heartedly for any project you have on mind, hes honest, hard working, very very reasonably priced, and gets the job done. Thank you Walter for everything you helped with that night
-Jack