Pennington's Plumbing

We kept having issues with our kitchen sink not draining properly. Numerous calls to our home warranty plumbers didn't fix the problem. Pennington looked at pipes under the house and quickly diagnosed the problem with old pipes with improper drainage angles. The total cost to replace the pipes was only $600 including supplies.

On another occasion, Pennington came to check out a leak under the kitchen sink. Nathan discovered that the leak was coming from the faucet. They were flexible enough that as they went to another area job, I went to select and purchase a new kitchen faucet at Home Depot. They returned and completed the installation of the new faucet.  I highly recommend Pennington Plumbing.

If I could give a -5 rating I would.  Worst communication ever!  They left open trenches on a property that caused major flooding and almost washed away our new AC unit.  They put a drain in the wrong spot and had to be moved After it was stubbed out.  Cracked tiles in master bath when they put in the tub and tried to hid it.....too many things to mention!  RUN!  We are paying customers ON TIME (almost $20,000) and don't want to pay for any of the repairs for their mistakes.

Called on Monday for a non-emergency leak and Jacob was out on Wednesday. He was able to make it to the house earlier than expected and I wasn't able to get there in time, but he said no problem. He let himself into the yard, played with my dogs and replaced the leaking hose bib. Price was very reasonable and $30 cheaper than other quotes.
Would recommend and will use in the future.

Called these guys to have my water heater changed. They quoted the price and scheduled me next morning. Nice!
I take a day off to let them in. Next thing I get a phone call from them, and they say it'll cost more to bring it up to code and make it legal. How much more exactly? The couldn't tell. Can you stop by and give an estimate? Not until next week.
Apparently normally whatever they do is illegal and you have to pay extra to make it legal. Way to go!

Penningstons does not care about returning customers.    Two days to address an emergency. Not acceptable
Customer service could greatly be improved.

09/27 - Update... the owner came out the next day and worked on the shower faucet.  He apologized for the issues that we encountered and ensured that we weren't charged for the last service call.  Net/net he made things right and everything is working properly now.  He assured that adjustments were going to be made with technician and front office staff so I am confident that this is a one-off deal.

I was very pleased with the two gentlemen that came out to fix our toilet. Very knowledgeable, thorough, pleasant and fast workers. Very happy with the toilet they purchased to replace ours, although I had never heard of the brand, it has the feel of quality materials, and I think it will last us for quite sometime. Price was very reasonable, will be using this company in the future and will tell all my neighbors about them! Thanks guys, I appreciate it!

In the process of completing a remodel and called Chris Pennington after extensive research and bad experiences with other local plumbers.  Mr. Pennington was upfront and honest about his pricing and took the time to explain what my best options were during our estimate meeting.  His office immediately called me to set up an appointment and were able to accommodate my schedule.  Nathan and Sam showed up right on time and did an excellent job on the plumbing in my kitchen and two bathrooms.  Was thoroughly impressed at how smoothly the whole process was.  I will definitely use them again.

Just had a horrible experience with Pennington Plumbing. Told their office to arrive no earlier than 2 PM and they agreed. Their guys arrived at 1:30 PM and sat in their truck outside my house...didn't call or ring the doorbell. Finally rang doorbell at 2:30 PM. Then tried to charge me starting at 1:30 PM...said that's what their office told them. Had to have a heated discussion with their office in order to get the time/charge reduced. Techs did a good job, but I'll never do business again with anyone who purposely tries to cheat me.

These folks were really wonderful, coming to my house at the last minute and truly saving the day! We just moved to the Spicewood area, and they are my new best friends (or at least my new favorite plumbers! )

I had a mainline clogged by baby wipes which was causing my downstairs sinks, toilet and showers to back up. It wasn't an emergency yet but an inconvenience. I called Pennington's on the recommendation of a neighbor because I couldn't locate a service willing to come out to my part of Dripping Springs (the Blanco County part). There was one plumber closer but did not service my area. Pennington's said they could be out there between 8-12. They arrived shortly after 9am in terrible weather driving on some challenging roads. Todd and David got right to work snaking the clogged line which was accessible in the back yard in the rain. Within minutes the clog was cleared. Todd and David were incredibly friendly, professional and I would recommend this company and especially these guys to anyone in need of a plumber.

Failed to appear for scheduled appointments - just left us hanging - on more than one occasion!  Worst lack-of-service experience I have ever encountered.   I can't speak about the quality of their work, but their no-show antics and lack of communication are frustrating and highly unprofessional.

Great service - had water leak and within a couple of hours they were at my house and were able to find leak - saved us lots of money - will use them again in the future

My wife and I bought our first house out in spicewood tx. We had many plumbing issues. Calvin was very knowledgeable and professional. They fixed all of our problems as well as installed a few fixtures quickly with a reasonable price. I will be using them again for future projects. And I would definitely recommend them.

I was at a loss on who to call for a leak issue we discovered after getting a water bill that was for over 3 times what our normal usage was. Friend recommended Pennington's so I gave them a call and they came out the same day. Although they were not able to diagnose the problem that same day, they came back the following day with their leak detection device and discovered where the leak was and immediately began to work on repairing. Because of where the leak was located (underneath a stone stair landing), they had to come back today with a jackhammer to get to where the actual leak was which was caused by faulty installation of the plumbing company who did the original work. All said and done, leak was repaired at a cost a LOT lower than what I was expecting. I could not be more pleased! Thank you Pennington's Plumbing! Y'all rock!!

Had a leak under my trailer, the guys came out and not only found the leak, they went above and beyond to fix it and make some modifications to the plumbing of my 40 year old trailer that will last for a good long time.  Great work,will always use them in the future

We have had this company come out and do a couple jobs for us after some poor experiences from other plumbers. Pennington's has consistently delivered in terms of great work and customer attention. The crew who were out most recently we easy to talk to, made sure to keep everything clean, and very informative. I highly recommend you give them a call for your plumbing needs. I know we will continue to use them if ever needed!

Will now be my go-to plumber forever. Fast to respond to emergency (a rarity out here in the boonies) and fast thorough work by guys with a positive honest ethics. Highest of recommendations.

I needed a leak found and repaired.  It was a complicated job, but they stuck with it, even when fixing the leak caused another plumber's faulty repair to fail and they had to return the next day to fix that.  I will use Pennington's again.

Had an external broken water pipe as the result of yesterday's snap freeze - and it also impacted one of our interior faucets, so we had to turn off water to the whole house. As you can imagine, most other plumbers were unresponsive due to the number of homes impacted by the freeze - but Penningtons got us on their schedule, called ahead to let us know they were on their way, and arrived on time, as promised. Calvin was really thoroughl and got the problem addressed, rewrapped the insulation to prevent a reoccurrence, and then checked again for any other internal leaks. Excellent service all round. I will definitely call Penningtons first in the future should we need a plumber again - and I am very happy to recommend them to other clients.

Awesome!!!  We noticed our water heater was leaking at 3 o'clock today (Saturday) and  called Chris.  He showed up in 30 minutes.  He assessed the situation and was back by 6:00 with a brand new one.  He installed it with great effeciancy.  He was extremely professional and knowledgable.  And best of all his price was very reasonable.  I couldn't be happier.

This company is really top notch.  I have had to call them and just thought I would leave a message after 6pm and one time about 9pm.  Nope, someone answered the phone.  They took care of making an appt..  When the guys showed up, what a great group of workers.  They were knowledgeable, did not try and over price me.  They gave me options, AWESOME, AFFORDABLE,  I needed them in Burnet and Marble Falls, and they were so efficient and showed up on time. I have used them now 3 times, every time, great people. THANK YOU THANK YOU

Do yourselves a favor and stay away from this company, these guys are thieves! They used every trick in the book to get me out of another 400 dollars on a grinder replacement, and then when I tried to talk to them about it I was basically told that I didn't have to use them! Please, understand there is no advantage for me to write this review unless I genuinely felt as if they are doing this to other hard working people, don't feel that just because you live in the country you have to use these guys, they are not your only option! If you find yourself in a bind I would suggest Radiant Plumbing, they only charge a 40 dollar service fee as opposed to 360 and they are honest people with great experience. For the record... If you still decide to use Pennington you might want to make sure whatever they tell you needs to be in writing and you need to make sure to watch your back with Pennington! Also the worst customer service I have experienced with Plumbers!

What a hassle. Called the dispatcher four times over two days (plumber didn't show twice at the time agreed to and no call from them to change the time) to get the toilet checked for leaks in the sewer pipe (static test - put a plug down the sewer pipe, fill it up with water and see if the water goes down). When the plumber finally showed up he didn't know how to do the test. After I explained it he said Oh year, maybe I could do that next week. After two broken appointments I don't think so.