Austin's Best Plumbing

Rick himself picked up when I called and offered his valuable time and opinion even when he couldn't come out. He sounded like an honest and reasonable guy and gave us options as to how to approach the problem (newly built house with a clog less than a year in). He even gave referrals to other trusted plumbers that could help us sooner and with different tools. They definitely sound like they know their stuff and their competition. He was extremely friendly and patient with my barrage of questions, lol.

I would definitely give Rick a call if you have a clog, he will listen to you and help you through it even if he himself can't get to you in time. How awesome is that?

Rick and team have been my go-to for my plumbing needs and questions.  Rick has always answered my phone calls and texts, and given much needed advice when the project wouldn't need his company's services (rooter services).  Highly recommend Austin's Best next time you have an issue or a project!

Austin's Best Plumbing is great. They're friendly, professional and do the job for a fair price. Our bathtub would not drain so I called Rick. He sent Glenn who quickly assessed the issue - our 1953 galvanized pipes and particularly the p-trap were most likely corroded. He returned with an assistant the following week and cut our the pipes replacing them with PVC. Sure enough the p-trap was full of hardened, black gunk. Will definitely use them again.

I am updating this review: After hours spend on the phone with the City of Austin and the TX Board of Plumbing Examiners, I got to the bottom of the inspection delay. The Examiners had failed to update Joe Caldwell's insurance information for months, which meant the city could not inspect his work. I tracked down someone who tracked down the head of the Insurance division at the Examiners, the insurance was updated, inspection scheduled, and we passed. I still fault APB for not being responsive to our questions about this inspection for nearly a year, but the core of the problem was the delay at the state level -- not the plumber's fault and he has been very responsive since. I would recommend APB for routine work, not for something big like a hot water heater changeout and do thank them for being far more responsive now. Side note -- progress began w/my initial Yelp review, so there we are.  Initial Review: Rick was our plumber for years and was fine with basics, responsive and easy to work with. The trouble came last year when we hired ABP to replace our electric hot water heater. The installation was a mess from the start as it quickly became clear that the crew didn't know what they were doing and left us without hot water over a weekend when they screwed up the job the first time and then still took repeat visits to get it right. Rick offered a partial refund which we appreciated but hadn't  ask for -  and then never made good on it anyway. In the middle of all this Rick retired, left the business to Joe, who months later we are still chasing to schedule the inspection with the city, important to have for resale. We were loyal customers for years and  have been utterly flabbergasted by the lack of professionalism. Do not hire these guys.

Hired them for first time to fix leaking outdoor faucet bid, they replaced it and charged reasonable amount. Will use Austin's Best Plumbing again.

Upon noticing a drip adjacent to an exterior door I called upon Rick for some assistance. He promptly sent the very capable Len over to analyze the situation. This leak apparently stemmed from the February freeze at a weak point where the copper pipe leading to an outdoor spigot which had been krimped when the house was built over 40 years ago had been weakened by the freeze. Len admitted that this would be a challenge but within an hour and a quarter he had soldered in a new section and corrected the problem. Austin's Best Plumbing...an appropriate name for an exemplary company!!

Rick is the best plumber there is. I have used him for years! Was originally referred to my by an native Austinite.

I've used Rick and Glenn with Austin's Best Plumbing for at least five years now and they are marvelous.  They give you excellent service at a fair price.  I am very happy I've found good and decent guys to help me out.  Invariably something breaks down on Friday or Saturday night or some other inconvenient time, but they are always there on Monday to help me out.  They are really the best in town.

Rick was the first plumber that responded to me when I inquired about replacing my faucet and fixing a leak. He was transparent with the costs and any extra repairs that might push my total to the higher end of the quote. His price was in line with other quotes I was getting from other businesses. I chose him because of his response time. He also gave me tips on affordable faucets that he recommends for rental units. His business was able to get me in the quickest and I appreciated the thorough communication. Very nice guys that work here. Glenn fixed my faucet in less than an hour and everything looks great. I was nervous booking a plumber, so if you're looking for a reliable service with good prices I highly recommend this company. They are also taking Covid-19 seriously and make the trip as contactless as possible.

Our drains started backing up and after a few DIY tries, I finally called Joe. He quickly responded over text and came over to take a look, immediately identifying a collapsed pipe w/ tree roots on the city side. We were able to get the city out to fix the issue the next day thanks to Joe!

Rick himself picked up when I called and offered his valuable time and opinion even when he couldn't come out. He sounded like an honest and reasonable guy and gave us options as to how to approach the problem (newly built house with a clog less than a year in). He even gave referrals to other trusted plumbers that could help us sooner and with different tools. They definitely sound like they know their stuff and their competition. He was extremely friendly and patient with my barrage of questions, lol.

I would definitely give Rick a call if you have a clog, he will listen to you and help you through it even if he himself can't get to you in time. How awesome is that?

Rick and team have been my go-to for my plumbing needs and questions.  Rick has always answered my phone calls and texts, and given much needed advice when the project wouldn't need his company's services (rooter services).  Highly recommend Austin's Best next time you have an issue or a project!

Austin's Best Plumbing is great. They're friendly, professional and do the job for a fair price. Our bathtub would not drain so I called Rick. He sent Glenn who quickly assessed the issue - our 1953 galvanized pipes and particularly the p-trap were most likely corroded. He returned with an assistant the following week and cut our the pipes replacing them with PVC. Sure enough the p-trap was full of hardened, black gunk. Will definitely use them again.

I am updating this review: After hours spend on the phone with the City of Austin and the TX Board of Plumbing Examiners, I got to the bottom of the inspection delay. The Examiners had failed to update Joe Caldwell's insurance information for months, which meant the city could not inspect his work. I tracked down someone who tracked down the head of the Insurance division at the Examiners, the insurance was updated, inspection scheduled, and we passed. I still fault APB for not being responsive to our questions about this inspection for nearly a year, but the core of the problem was the delay at the state level -- not the plumber's fault and he has been very responsive since. I would recommend APB for routine work, not for something big like a hot water heater changeout and do thank them for being far more responsive now. Side note -- progress began w/my initial Yelp review, so there we are.  Initial Review: Rick was our plumber for years and was fine with basics, responsive and easy to work with. The trouble came last year when we hired ABP to replace our electric hot water heater. The installation was a mess from the start as it quickly became clear that the crew didn't know what they were doing and left us without hot water over a weekend when they screwed up the job the first time and then still took repeat visits to get it right. Rick offered a partial refund which we appreciated but hadn't  ask for -  and then never made good on it anyway. In the middle of all this Rick retired, left the business to Joe, who months later we are still chasing to schedule the inspection with the city, important to have for resale. We were loyal customers for years and  have been utterly flabbergasted by the lack of professionalism. Do not hire these guys.

Hired them for first time to fix leaking outdoor faucet bid, they replaced it and charged reasonable amount. Will use Austin's Best Plumbing again.

Upon noticing a drip adjacent to an exterior door I called upon Rick for some assistance. He promptly sent the very capable Len over to analyze the situation. This leak apparently stemmed from the February freeze at a weak point where the copper pipe leading to an outdoor spigot which had been krimped when the house was built over 40 years ago had been weakened by the freeze. Len admitted that this would be a challenge but within an hour and a quarter he had soldered in a new section and corrected the problem. Austin's Best Plumbing...an appropriate name for an exemplary company!!

Rick is the best plumber there is. I have used him for years! Was originally referred to my by an native Austinite.

I've used Rick and Glenn with Austin's Best Plumbing for at least five years now and they are marvelous.  They give you excellent service at a fair price.  I am very happy I've found good and decent guys to help me out.  Invariably something breaks down on Friday or Saturday night or some other inconvenient time, but they are always there on Monday to help me out.  They are really the best in town.

Rick was the first plumber that responded to me when I inquired about replacing my faucet and fixing a leak. He was transparent with the costs and any extra repairs that might push my total to the higher end of the quote. His price was in line with other quotes I was getting from other businesses. I chose him because of his response time. He also gave me tips on affordable faucets that he recommends for rental units. His business was able to get me in the quickest and I appreciated the thorough communication. Very nice guys that work here. Glenn fixed my faucet in less than an hour and everything looks great. I was nervous booking a plumber, so if you're looking for a reliable service with good prices I highly recommend this company. They are also taking Covid-19 seriously and make the trip as contactless as possible.

Our drains started backing up and after a few DIY tries, I finally called Joe. He quickly responded over text and came over to take a look, immediately identifying a collapsed pipe w/ tree roots on the city side. We were able to get the city out to fix the issue the next day thanks to Joe!

Rick himself picked up when I called and offered his valuable time and opinion even when he couldn't come out. He sounded like an honest and reasonable guy and gave us options as to how to approach the problem (newly built house with a clog less than a year in). He even gave referrals to other trusted plumbers that could help us sooner and with different tools. They definitely sound like they know their stuff and their competition. He was extremely friendly and patient with my barrage of questions, lol.

I would definitely give Rick a call if you have a clog, he will listen to you and help you through it even if he himself can't get to you in time. How awesome is that?

Rick and team have been my go-to for my plumbing needs and questions.  Rick has always answered my phone calls and texts, and given much needed advice when the project wouldn't need his company's services (rooter services).  Highly recommend Austin's Best next time you have an issue or a project!

Austin's Best Plumbing is great. They're friendly, professional and do the job for a fair price. Our bathtub would not drain so I called Rick. He sent Glenn who quickly assessed the issue - our 1953 galvanized pipes and particularly the p-trap were most likely corroded. He returned with an assistant the following week and cut our the pipes replacing them with PVC. Sure enough the p-trap was full of hardened, black gunk. Will definitely use them again.

I am updating this review: After hours spend on the phone with the City of Austin and the TX Board of Plumbing Examiners, I got to the bottom of the inspection delay. The Examiners had failed to update Joe Caldwell's insurance information for months, which meant the city could not inspect his work. I tracked down someone who tracked down the head of the Insurance division at the Examiners, the insurance was updated, inspection scheduled, and we passed. I still fault APB for not being responsive to our questions about this inspection for nearly a year, but the core of the problem was the delay at the state level -- not the plumber's fault and he has been very responsive since. I would recommend APB for routine work, not for something big like a hot water heater changeout and do thank them for being far more responsive now. Side note -- progress began w/my initial Yelp review, so there we are.  Initial Review: Rick was our plumber for years and was fine with basics, responsive and easy to work with. The trouble came last year when we hired ABP to replace our electric hot water heater. The installation was a mess from the start as it quickly became clear that the crew didn't know what they were doing and left us without hot water over a weekend when they screwed up the job the first time and then still took repeat visits to get it right. Rick offered a partial refund which we appreciated but hadn't  ask for -  and then never made good on it anyway. In the middle of all this Rick retired, left the business to Joe, who months later we are still chasing to schedule the inspection with the city, important to have for resale. We were loyal customers for years and  have been utterly flabbergasted by the lack of professionalism. Do not hire these guys.

Hired them for first time to fix leaking outdoor faucet bid, they replaced it and charged reasonable amount. Will use Austin's Best Plumbing again.

Upon noticing a drip adjacent to an exterior door I called upon Rick for some assistance. He promptly sent the very capable Len over to analyze the situation. This leak apparently stemmed from the February freeze at a weak point where the copper pipe leading to an outdoor spigot which had been krimped when the house was built over 40 years ago had been weakened by the freeze. Len admitted that this would be a challenge but within an hour and a quarter he had soldered in a new section and corrected the problem. Austin's Best Plumbing...an appropriate name for an exemplary company!!

Rick is the best plumber there is. I have used him for years! Was originally referred to my by an native Austinite.

I've used Rick and Glenn with Austin's Best Plumbing for at least five years now and they are marvelous.  They give you excellent service at a fair price.  I am very happy I've found good and decent guys to help me out.  Invariably something breaks down on Friday or Saturday night or some other inconvenient time, but they are always there on Monday to help me out.  They are really the best in town.

Rick was the first plumber that responded to me when I inquired about replacing my faucet and fixing a leak. He was transparent with the costs and any extra repairs that might push my total to the higher end of the quote. His price was in line with other quotes I was getting from other businesses. I chose him because of his response time. He also gave me tips on affordable faucets that he recommends for rental units. His business was able to get me in the quickest and I appreciated the thorough communication. Very nice guys that work here. Glenn fixed my faucet in less than an hour and everything looks great. I was nervous booking a plumber, so if you're looking for a reliable service with good prices I highly recommend this company. They are also taking Covid-19 seriously and make the trip as contactless as possible.

Our drains started backing up and after a few DIY tries, I finally called Joe. He quickly responded over text and came over to take a look, immediately identifying a collapsed pipe w/ tree roots on the city side. We were able to get the city out to fix the issue the next day thanks to Joe!

The plumbers from Austin's Best Plumbing are great. We lost our tankless water heater during the snow storm. They were extremely helpful finding a new one and installed it as soon as they could. They were putting in 18 hrs days and were still very cheerful! 5 stars!!

We've been using Austin's Best Plumbing for the last few years for various jobs and each and every time we've been more than happy with Rick's service and very reasonable rates.  Two days ago the hot water heater stopped working and Rick and Co. were able to come out the same day to see if the thing could be salvaged. (I always appreciate Rick's willingness to try and repair items if at all possible). A long time leak had left it rusted out but they were able to get a new one and install it the very next day.  This involved no small amount of wrangling on their part and we're endlessly appreciative of them bending over backwards to help us out. Since it was Saturday, Rick was not available but I can tell you that Glenn and Joe do wonderful work. They arrived on time  and were willing to answer all of our questions.  I can't recommend them more highly!

Austin's Best Plumbing is truly the best! I can't recommend them enough whether the job is small or major! Unfortunately, my situation was extremely difficult to solve but they were always honest, responsive, and upfront about their reasonable prices. I have a condo that has always had lots of problems. I've never had any other contractor that continued to be so helpful when things went wrong. A lot of other people I've worked with kind of disappear when things get hard--particularly if they've already been paid. This is not at all the case with Austin's Best Plumbing. Not only did Joe, Glenn and Rick always return my calls in a very timely manner, they also called me twice after the job was totally finished just to make sure everything was still working correctly. No matter what happened, I felt like they were on my team, and when things aren't going right, having trusted allies makes all the difference in the world. They even helped me come up with fixes for issues that had nothing to do with plumbing and were actually problems with my gas service. Words can't express how much I appreciate them going above and beyond for me, but hopefully it gives you a good idea of who to call for your next plumbing job. (It's these guys--call these guys.)

I called Rick at Austin's Best Plumbing when my 9 year old hot water heater died. I called a total of 7 plumbers asking if it could be repaired.  Rick was the ONLY plumber who said YES!  My first water heater lasted 32 years so I assumed this was a repair issue.  I received 3 estimates for new installations averaging $1200-1400.  When Rick came to my home the next day, he took one look at the heater and said this can definitely be repaired.  He replaced both of the heating elements and was done in less than an hour.  It was clear to me that Rick is an exceptional man.  He was kind, friendly, patient, professional, and explained everything he was doing. His rates are very reasonable and I will never call anyone but Rick for future plumbing needs!!

Rick is the best, always willing to explain things, give great advice and fix just what needs fixing at very reasonable rates. Highest recommendation!!

I've had hit or miss success with household repairs over the last decade.  Rick is a hit.  He got four stars just for showing up when he said he would, ha!  He's very nice, and he and Glenn seemed very thorough making sure everything was safe and sound.  I will definitely call ABP next time I need help.

I had to communicate with Rick from a distance, and he was very good at keeping me posted.  He provided important information I used to decide to install hot water heaters to replace a tankless heater.  He was prompt and kept commitments. Also friendly. I can't imagine anyone better.

They don't make them like Rick anymore. I'd been struggling with a leaky toilet for several weeks, and after trying to fix it myself and having a different plumber visit my home and replace the entire fill valve and flapper set, I ended up with a massive water bill as a result of the leak. I called several plumbers, left messages, and never received a return call. Finally, I found Rick and I'm so grateful that I did. First, he told me he didn't want to come all the way out there and charge you $100 if you can fix it yourself, so he walked me through a few trouble shooting exercises. When that didn't work, he arranged to come out between calls and fix it for me the same day. In addition to the unparalleled customer service he provides, he is an extremely adept plumber. If you need a plumber, you can't go wrong with Austin's Best Plumbing.

We have  used Rick as our plumber for the 30 years we've lived in our old Allendale home. I can't count the number of times he has saved our bacon when it came to minor to major plumbing repairs over the years. Always dependable and honest.  He is like family to us now!

I have used Rick for a number of plumbing repairs over the past few years and he is THE BEST!  He always gives me complete information and advice.  His pricing is reasonable and he has come to my rescue with short notice several times....and once Rick fixes something, it STAYS fixed!!!  I really appreciate him, and I can't imagine ever using another plumber.

Based on his Yelp reviews, I hired Rick to install a new kitchen sink for me. He could come soon, and his price beat a few other quotes I got. When he came, he found that the inner cabinet space was a bit too large so needed to be cut and he could come back a week later with his circular saw, fully trusting, no advance payment! He was obviously so competent, so highly skilled, so flexible, would do whatever was needed to get the job done, and the end result was excellent. And he and his helper were so friendly, we chatted nearly the entire time they were working! He has been plumbing in Austin for maybe 40 years, and he knows his business. He's the best! I have finally found my plumber!

Rick was absolutely fantastic to work with, my girlfriend and I just bought a brand new home in East Austin and it has not been all sunshine and rainbows. From the second Rick picked up the phone out of the blue he helped us through a handful of issues right off the bat. He eventually needed to come out to fix a few brand new toilets for us and did so in style. His customer service and southern hospitality was second to none and we would recommend him to anyone who is dealing with any sort of water or plumbing issue!

I'm giving rick 5 stars because he was the first plumber to call me back. I had a bathroom sink situation that was beyond my ability. This was on a Sunday, and most all plumbers are closed, including Austin's Best Plumbing. Rick called me early on Monday morning which I really appreciated. I was able to get another, very expensive, plumber to come out on Sunday, but next time, I'll be calling Rick at Austin's Best Plumbing.

Although I've never had a service performed by Austin's Best Plumbing, I felt like I had to write a review because of how sweet and helpful Rick was. He is a one man show, and is quite busy-but he still took the time to return my call, answer my questions and gave me a recommendation for a company that had more people available to take care of my particular problem. He knew immediately what the issue was, gave me an estimate of what a reasonable price would be to fix the problem, and set me up with a great (also local) company  that I was very pleased with. Great guy!

Rick Lusk became our trusted plumber via recommendation from our in-laws.  They have lived in Austin over 40 years, and used Rick for decades.  For ten years running, Rick has delivered above and beyond for my wife & I.  We trust him.  He saves us money and time, and is a fantastic plumber.  It can sometimes take a much of a lifetime to surround yourself with the absolute best trades.  Rick defines that top tier.

The best. Just know that they don't have a staff that answers the phones (which adds to costs) and that's good for you. They are honest, do great work. They are great.

Very nice guys!  Had a lot of plumbing to be done including a pressure valve regulator, expansion tank for the water heater, replacing hose bibs plus syphon/back flow preventers, and fixed some bent tubing.  They got it all done and had competitive prices.

As an octogenarian I've hired quite a number of plumbers over many years. Rick Lusk, the plumber of Austin's Best Plumbing, is the most expert, most reasonably priced, and nicest-to-work-with plumber whom I've ever known.  My wife agrees with my rating of him, which would be at least 6 stars on a 5-point scale if Yelp would accept such a rating.

I have used Rick many times over the years, and cannot give him enough high praise! A contractor who actually shows up when he says he will, and get's the job done fast! And reasonably priced to beat. Plus, he's just a good guy. Bonus points!

We've used Rick as our go to guy for the last ten years.
Prompt, knowledgeable and very reasonably priced.
What more could you ask for?

Rick came from Austin's Best Plumbing to replace a toilet.  He quoted us a price over the phone, but said that there could be a range depending on other factors with the installation.  He was right on time, polite, and got quickly to work.  When he finished the install, he asked what else he could help with and took care of 2 other minor plumbing issues in about 10 minutes.  He ended up charging up less than the price he quoted, saying that, the other jobs were easy ones and that the toilet had been simple to install with no complications. Rick was honest and efficient - highly recommended!

I've worked with Rick and Austin's Best for years.  He's awesome, trustworthy and a nice guy.  I have a bathtub drain that needs to be replaced and I won't call anyone but Rick.

I am a real estate agent, and I use Rick for my personal plumbing issues.  He does a great job, and is competitively priced. Just the other day he came to my home to fix a pipe that split during the freeze. He was quick, but didn't hurry even though he had numerous jobs after mine.

I also refer him to my clients and they are grateful for his professionalism. Last month one of my clients who relocated from out of state called to thank me for introducing Rick to them.

I just bought a new house and had some issues with my kitchen plumbing and my dryer vent.  Rick was able to fix all of my issues thoroughly, quickly, and at a fair price.  He also made sure to run me through several options of how we could fix the issues and let me decide on which option he would do.  I'll definitely be using him for all my plumbing work in the future.

Rick is a great plumber. He is honest with his estimates. Been using him for all my plumbing work.

Rick was prompt, polite, competent, honest and reasonably priced.

Rick is top notch!  He's a one-man operation but is very organized, detailed, and got the job done fast!  Installed a kitchen sink faucet and cleared out a bathroom sink clog....all in an hour.  Very friendly, courteous, and you cant beat his pricing.  Furthermore, his courtesy was appreciated when he called ahead of time to indicate he would be a bit late on our scheduled appt., and he called when he arrived. That's customer service IMO!   My landlord will be thankful for his work.  I just moved here from Boston, and all I can say, is I now have a plumber on my speed dial.  You won't be sorry if you hire this guy.

I recently hired this wonderful gentleman to install three new interiors for my home.  I refer to Rick as a gentleman because that is precisely what he is - a complete gentleman.  He did a great job with the three toilet repairs, was very fairly priced, and exceptionally pleasant to deal with.  DO NOT waste your time with the major plumbing firms.... they are a complete rip off.  (One quoted a price three times higher than Rick!!)  I could not be more satisfied and highly recommend this firm.

Rick just left. The 5 stars you see from everyone here is no joke. There's no reason to have anyone else in Austin do plumbing work on your house.

You won't find a more honest and capable plumber.  Hands down.  Rick is fantastic, fair, and efficient.  I had several bad plumbing experiences until I took a neighbor's recommendation and called Rick.  I will never call another plumber as long as Rick is in business.  He even remembers issues from previous calls to my house, though they might be many months apart.  Austin's Best Plumbing is not a boastful or hyperbolic misnomer.  It really is Austin's best plumbing service.

Rick is great!  He's laid-back (but on time!) and easy to work with.  He is also polite, extremely professional, and knows his stuff.  He came out to correct plumbing problems left over from a bad remodel.  He knew right away how to fix the problem and his price was quite reasonable.  I am very happy with his work and highly recommend him.