Best Businesses in Austin, TX

I have contacted West Austin Handyman twice now for a couple of pool issues related to damage that resulted from the freeze that happened a while ago. He responded quickly and did not waste any time to order the part I needed and have it installed.

The second time I was not in town, but he was willing and able to go to the house and diagnose the issue and again ordered and installed the part quickly.

I am looking to use him as my go to handyman for my rental properties due to his great communication and efficiency. I recommend others use him too.

Accurate Line & Leak was unable to help me, as they only do work below the slab and my problem occurred above the slab. However, they have done work for me before (replaced lines under my slab) and I was extremely pleased with them.  They did a huge job and were in and out (including inspection) in 3 days.

Highly recommend Legit Plumbing. I had an unusual problem with my toilet, and Sam had to do a lot of research to come up with a solution that worked. I think his pricing is fair, and they did an excellent job. Happy to call him if I need any more plumbing work done.

We worked with South By Plumbing on multiple occasions and always I've got very clear explanations on what happened, what need to be done and what are the options. The quality of work was exceptional and I was happy about the price. On the last occasion I had disposal stuck and the issue was resolved immediately without any attention required from my side

Fast Plumbing is fast, Eric and his partner are friendly and professional, I had some issue with sink clogs, they did fast. I would call them again if I have related issues. Oh, I also got 20% off offered by Eric Today!

I emailed Eligio concerning a certain leak in our home, and he quickly got back to me saying that it sounded like an easy fix and would be less expensive to take care of it on my own. He went on to offer personal assistance over the phone. I haven't even done business with his company and received this level of customer service. So many other professionals in the Austin area would probably have just gone ahead and scheduled an appointment to make money. How refreshing. I'm impressed.

How hard is it to install a hot water heater?  3 years later this is our story:

Greenwave came out and replaced our hot water heater.  

1) The tank support was a little wobbly, we overlooked the sloppiness.

2) They made connections with PVC + epoxy on the supply lines.  Turns out all of the PVC has since sprung leaks due to water pressure.

3) The weird smell in the room above the hot water we couldn't figure out for years.  Turned out they did not properly vent the hot water heater (the vent was 6+ inches away from the exhaust outlet).   Very unsafe carbon monoxide risk!

Glenn was awesome!!!  We had a shower that wouldn't turn off on a property that we have in Spicewood and he worked me in at the last minute to help.  I didn't even have to be there and since it is a one hour drive for me, I was so relieved.  He ended up having to cap it off because the parts to fix it were not common.  I was thinking I would be in for a long repair process and have to search for the parts.  When Glenn called to keep me posted on the job, he had already called to find the parts!  They were expensive so he checked with me about options and we decided that was our best for the price so he ordered them for me and told me to pay when we got it fixed.  THEN, the same week, our air conditioner pan overflowed sending water down through a ceiling and walls onto a bedroom floor.  It was so maddening!!  Again, Glenn came right out and stopped the leaks until I could get the AC guys out there.  I can't compare his prices because I didn't get any estimates...but it was definitely worth what I paid considering the water would have cost so much more damage if it hadn't been stopped AND Glenn makes sure he does a thorough job and you can trust him to do it right.  I don't know how to put a price on trust...it's almost priceless but that is what you have with Glenn.

My husband and I recently moved into a new house with extensive plumbing issues. I wish we would have called Decker Plumbing first, unfortunately, we wasted money and time on two other plumbing companies in the area that seemed to create more issues than they fixed. Just when we started to think we moved into the house from Money Pit, a coworker told me to call Decker Plumbing. They were professional and sympathetic to our situation, and sent a plumber out to the house at OUR earliest convenience.

Unlike our previous experience with plumbers, Decker Plumbing came prepared with the equipment needed to fix our leaking kitchen sink on the spot. Also, they were able to repair our garbage disposal (we were told by less experienced plumbers that it needed to be replaced!), and repaired our water heater that had been on the fritz. I highly recommend calling Decker Plumbing FIRST for your plumbing needs. They are quick, courteous, professional and experienced.

They needed to disconnect my water softener and see what was clogging up the cold water in the kitchen sink.  He had it fixed quickly and have had no problems. I really appreciated talking to someone who knew plumbing when I called to schedule the visit.

I am selling my house and the potential buyer had AAA Auger come out to my house.

Unbeknown to me, I supposedly now have a waste line leak in the foundation. I have NO foundation issues (I've had an engineer come out and take a look at it).  The estimate to fix all of this is almost 30,000 dollars!! what??? I am of course getting a second opinion. From what I can tell from their estimate it looks like they want to redo ALL of the piping from the house to the street. I just want the problem fixed!

I'm having Christianson plumbing coming out tomorrow to take a look.

That's not the main reason for the crap review. I have a water heater that is not sitting up off the ground, and it needs a few other things to make it up to par with city codes. I also have a couple of toilets that need to be reinstalled (just basically leveled and sealed better). AAA Auger gave him an estimate to do this at about 2800 dollars. I just had to laugh. This is RIDICULOUS. Christianson is going to do it buy the hour, these guys obviously charge by the job. I am speculating that at worst case scenario, Christianson could take 6 hours to do all of this work (plus MAYBE a 100 dollars in parts). So to calculate for Christianson, 89 dollars for the first half hour, plus 1.65 per minute thereafter. S0 if Christianson takes 6 hours, that's 633 dollars plus 100 dollars in parts or about 750. This is WORST case scenario. It will probably take a lot less time.

AAA Auger is about 4 times as much as Christianson plumbing for this job.

I'll come back tomorrow and update the waste line leak issue when I get more estimates/details from Christianson.

UPDATE: Christianson was actually about  1100 because they had to have two plumbers come out. So, my initial estimate was wrong, BUT they did everything that AAA Auger was going to do for 1700 dollars less.
Also, I had Benjamin Franklin Plumbing come out and they found one hole in my sewer waste line and will be able to reline that section of pipe for 2600 opposed to 30,000 that AAA Auger wanted to charge to replace everything. I can't stress enough, DO NOT USE THESE CLOWNS.

Beware, this company lied and stole my money, they did not complete the work but still billed me for it!

I paid Just Us to replace a back flow valve on my pool and two brass valves on my tankless hot water heater but they stole my money and did not complete the work.

They quoted me around $700 to replace the brass valves or $100 if they could just replace the rubber inserts. They replaced the rubber inserts, did not replace the valves, then charged me the full price of replacing the valves.

When I talked to them they lied and said they did, but the old valves were still there... new valves were not installed.

I called several times and was told over and over that the owner would call me but they never did.

When I disputed the charges they lied to the credit card company and said all work was done. Now I have to go through the hassle of taking them to court.

Stay away from this company!

American leak detection, reviewed my situation and reimbursed me the amount I paid based on their recommendations.  I appreciate that they looked into what happened, apologize for any inconvenience and reimbursed me.

2 Stars for showing up at the time they said between 9:30-10am. Polite and then the rudeness starts when I'm told I need a new unite outside right away without even doing any kind of testing. I asked just to check unit and what it may need just to get it to run. He did check the system and still tells me I need a completely new system. Ok how much? Boom estimate was at $9000.00. Or out of three options which were still in the thousands lowest was 4-5 thousand. I declined the offers. Says I can finance it. I'm game lets see what banks they use well not very good ones Ally and goodleap. Ally is ok I guess but Goodleap is terrible they are involved with companies that declared bankruptcy and are being sued. My credit isn't bad just thin cause of recent truck purchase and new line of credit plus hard pulls. So I get declined from both. My wife did hers she has no credit, right away approved for 25k from Goodleap the 9,000 we need would be over $280 a month for 16 years! Someone with no credit should not be given that much. We declined as well of course. After that he asks well how much do you have in savings? What the ever lasting hell? Who asks that from people you don't know? He then talks to a manager who doesn't get why I don't take the loan. Who would if you knew financial stuff like this. When no deal was made he became offended and just took off saying very child like remarks like oh you know everything about credit and finance while guy(Lorenzo) is on the phone and you gonna let your wife suffer the heat? And the best remark when he was leaving I work to hard to live in heat! He left so quick he forgot his tool bag I had to call the company and let them know. He came back for the bag. Be very careful with the financing with them. Found another company and they gave a much lower estimate with in house financing at low low apr with well know bank. Shop around folks.

Answering service said they didn't service area they show they have an office. Had to call and follow up myself to try to schedule service.

After successfully ci firming they did service my area (and allegedly have an office less than a mile from my house), they also confirmed they could perform the work I was requesting and would have a free service call to evaluate.  They required a 4 hour service call window, so I did a a 2pm-6pm window. After taking off a half-day to accommodate, I finally got a call at 6:30pm. The plumber simply told me they did not offer the service I needed (installation of a studor vent because my older house did not have a p-trap or vent for the washing machine drain). He told me at that time that they do not offer the service and he could quote the price to remove the faulting running trap and install a new one. I informed him I was not certain I even had a running trap, to which he said I probably did. I asked that he still come out to assess the situation just so verify. He fumbled around and said he would have to call his supervisor. He called back 5 minutes later and said it would be $12,850 to replace the running trap (that he didn't even know if I had). I asked that he still come out to look at it, and he said it would be $499 just to run a camera. No thanks, obviously a company that doesn't care about customer or the work.

Got a local small business to come out that next day, ran a camera for $75 to confirm I DID NOT even have a running trap, and they installed a new washing machine box, p-trap, and studor vent for less than $500.

Obviously a company that has grown too big to provide good service - have a 3rd party answering service that doesn't even know their service area, and plumbers that will do anything they can to avoid adhering to the service calls when their day is running long.

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