Best Businesses in Austin, TX

I am so happy to have found West Austin Handyman to tackle our to do list. I appreciated the responsive communication, professionalism, and really quality work for a fair fee. Excited to check off next project.

I had to get original cast iron plumbing (1950s) removed and replaced under a slab foundation. This involved excavating, removing cast iron, installing PVC, and refilling. Accurate Leak & Line provided the most competitive quote and completed the job ahead of schedule. They were very efficient and communicated status throughout the job. They always left me with a high level of confidence. I highly recommend them.

Highly recommend Legit Plumbing. I had an unusual problem with my toilet, and Sam had to do a lot of research to come up with a solution that worked. I think his pricing is fair, and they did an excellent job. Happy to call him if I need any more plumbing work done.

DO NOT HIRE THESE PEOPLE!

Worst experience with any contractor ever!! They showed up late every single day so it took them 7 days to complete probably a 2 day job. Then they would leave for several hours at a time. They would say they were on the way and would still take 2+ hours to show up. Cannot stress how bad this experience was...Do yourself a favor and do not call these guys.

No showed, lied to our warranty company, caused us a slew of issues that we are still dealing with in trying to get reimbursed for having to do the work ourselves.  HARD PASS!

Not so stellar customer service. I called and spoke to a gentleman and he seemed too busy, just said text me a picture, so I did. Unfortunately, I never received a call back for my inquiry on a busted faucet bib on my house after the freeze.

So........I had what I would call a hot water heater emergency and I called Greenwave and Eddie walked me through everything to try to remedy situation till a driver could come out. He even had me send pictures and was very patient even though I was freaking out. Even when the technician Mike came out, he was very pleasant and knowledgeable about what was going on. I felt more comfortable with this company, than I did with the company that the warranty people sent out. I would definitely recommend this company.

I really like Webster Plumbing. They helped us when our light went on for our grinder pump.
Not only did the test our pump to determine it was fine, but they found a bracket broke off and caused it to fall on its side. To add to our issues the sewer pipe going out was clogged. They corrected everything.
I would highly recommend them. Hard working and fair prices.

Decker Plumbing is professional, knowledgeable, and efficient.  This is why I will use them again and again.  Our dishwasher needed to be replaced right away and they were able to schedule and complete the job with no hassle or scheduling confusion.  I would highly recommend Decker Plumbing to anyone and everyone.  Great job!

My tenants hot water heater went out.

Excalibur was rated well on yelp and Angie's list. I called 3 companies and Excalibur called me back 1st and as it turned out were able to come out the quickest, which was the next day.

The tech was professional and on time. They gave me a quote on the spot and did not charge a trip fee.

The bid was $1200 even which was on the high end of fair. I got another bid for $1100, lowes was about $1200 also, and ultimately I called in a favor and got it done with someone else for $935.

I own several properties and have a bad run of luck with hot water heaters in the last two weeks so I've spoken to or met with 7 plumbers in that time. Excalibur is tied for 1st place on professionalism.

I had AAA Auger replace a water valve 2 years ago and their price was about the same as other plumbing service companies.  Unfortunately, the valve failed and it was out of warranty when it happened again a few days ago.  Jose came out within a couple of hours on a Saturday but it couldn't be fixed until Monday because of the specialty of the part.  Two days without water!  They had someone actually drive to San Antonio to pick up the part I needed and fixed the problem on Monday as scheduled.  The amazing thing is that they did not charge me for fixing the problem even though it was out of warranty.  It may have been that a different valve would have been better in my situation the first time around BUT they didn't have to honor it.  Not only am I pleased with their service but Jose and the management truly care about their customers.  It's always risky to trust plumbers and their suggestions because most just want to charge as much as the market will bear without considering the customer.  I am extremely satisfied and grateful that this company stood behind their work and went above and beyond to keep a customer happy.  I have put them on my phone with several stars so I never accidentally call another plumber should the need arise.

Positive Experience, Professionalism, Quality, Responsiveness, Value

Jarrod and Dwayne were very helpful, knowledgeable, honest, and customer service oriented. They explained what was needed to complete the work and executed as promised which included a good price. I will definitely use their services again when needed.

Service: Repair shower

Save your money and find a good plumber! We paid $575 to have American Leak Detection come out and locate a leak. They advertise that they can pinpoint the leak so we thought that would be helpful in fixing a leak that we knew we had but couldn't locate the exact location. The technician came out and ran a bunch of tests on all of our plumbing fixtures and said we would get a full report the next day along with a bid for repair. He was very courteous and professional. I had to call the office twice and finally got the report a week later. It was very vague, did NOT pinpoint the leak and did not include a bid for repair. So basically we paid them $575 to tell us that we had a leak in the same area we thought we did. Not great. Found a plumber that spent two days actually pinpointing the leak and fixing it. So like I said before, just start with a good, reliable plumber and you'll save some money.

Called to have A/C checked since it wasn't cooling.  Let them know it was under warranty. Was told the tech would call to set up an appt for the next morning for a free diagnostic. That didn't happen. In fact, I wasn't contacted until the next afternoon, but I missed the call. When I returned the call, the dispatcher couldn't reach the tech and assured me he would call me back. A different person called me back later and they were not the tech, they were more of a sales person who asked the same questions I answered when I first called. Only this time apparently when you have a unit that's only 5 yrs old, they want to do a complete top to bottom look at everything including the ducts in the attic. I stopped him and asked if I'm supposed to pay for all that. He then told me it's all covered under their $59.99 service call fee that I was told about. Of course I was never told that and of course a fairly new unit doesn't need all that invasive colonoscopy-like look. That's when I ended the call. I did have a reputable repair person come out today for free and all I need is a new thermostat.

Answering service said they didn't service area they show they have an office. Had to call and follow up myself to try to schedule service.

After successfully ci firming they did service my area (and allegedly have an office less than a mile from my house), they also confirmed they could perform the work I was requesting and would have a free service call to evaluate.  They required a 4 hour service call window, so I did a a 2pm-6pm window. After taking off a half-day to accommodate, I finally got a call at 6:30pm. The plumber simply told me they did not offer the service I needed (installation of a studor vent because my older house did not have a p-trap or vent for the washing machine drain). He told me at that time that they do not offer the service and he could quote the price to remove the faulting running trap and install a new one. I informed him I was not certain I even had a running trap, to which he said I probably did. I asked that he still come out to assess the situation just so verify. He fumbled around and said he would have to call his supervisor. He called back 5 minutes later and said it would be $12,850 to replace the running trap (that he didn't even know if I had). I asked that he still come out to look at it, and he said it would be $499 just to run a camera. No thanks, obviously a company that doesn't care about customer or the work.

Got a local small business to come out that next day, ran a camera for $75 to confirm I DID NOT even have a running trap, and they installed a new washing machine box, p-trap, and studor vent for less than $500.

Obviously a company that has grown too big to provide good service - have a 3rd party answering service that doesn't even know their service area, and plumbers that will do anything they can to avoid adhering to the service calls when their day is running long.

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