Best Businesses in Austin, TX

I have contacted West Austin Handyman twice now for a couple of pool issues related to damage that resulted from the freeze that happened a while ago. He responded quickly and did not waste any time to order the part I needed and have it installed.

The second time I was not in town, but he was willing and able to go to the house and diagnose the issue and again ordered and installed the part quickly.

I am looking to use him as my go to handyman for my rental properties due to his great communication and efficiency. I recommend others use him too.

It was an absolute nightmare to deal with this company!  From talking to our buyer without our permission (and before talking to us!) to threatening to put a lien on our house the day work was completed and before the permit was given by the city - after they had already tried to complete it without a permit until we caught them in the act, this company and their owner, Josh, was completely unprofessional and made it clear that they are in this for the money.  There are too many plumbing companies in Austin to risk hiring this one!   If you do hire them, be very careful that they are pulling permits and completing work as described in the quote.

Edited:  Josh,  I'm laughing that you edited my husbands email below.  We have filed claims with the city of Austin for the work you tried to complete without permits and will allow them to settle this dispute.  Again, you've proven what a horrible ethic you and your company have and how unprofessional you are.  I worn anyone looking at this companies services to stay away if you do not want to have to watch over their shoulders as they work and worry about it being completed correctly.

Highly recommend Legit Plumbing. I had an unusual problem with my toilet, and Sam had to do a lot of research to come up with a solution that worked. I think his pricing is fair, and they did an excellent job. Happy to call him if I need any more plumbing work done.

Jason hunter.. any update..?  You and Robert took the $4600 and did not complete the tasks.

Eric, the plumber who came to my house, was a really nice guy and very competent.  
They have sonar, so if you can't find your leak, they have that service (vs. a camera, which, in our experience, is really time consuming).  After an initial misunderstanding with the owner, we were taken care of by Fast Plumbing.  That says alot about a plumbing service!  There are so many con's in this business that when you find one that will stand true to their word and treat the happiness of the customer as the primary goal, then you should trust them.

I have used Stellar Plumbing numerous times for home and office and they always respond promptly and do a great job.

The plumber came out and got the leak repaired in in a about an hour, so that is good. They didn't mention the $350.00 fee to just show up until the job was complete, which is high compared to most. It has rained and the yard is soaked but the hole was left a mess. They could have put the removed dirt on the driveway 2' away but instead threw it in the yard so it cannot be reused, the hole is only half filled and mud is all over the area of the yard. Not the best priced, or neatest, but got the job done.

I called last night about a broken pipe in the wall, young man called early this next morning, showed up and fixed it a great rate.

This company is great! No bad words for them. A plumber showed up extremely fast after I was in contact with the Decker Plumbing. The plumber was very specific about the issue I had explaining to me my whole mechanism had to be replaced. A few other things were diagnosed as well, and everything was repaired within a half an hour of him being there! I would highly recommend this company ANYONE who needs plumbing done.

Used Excalibur a little bit ago and forgot to post a review. Service was amazing. They were upfront and honest with the work that needed to be done. No hidden fees or charges. They left the house cleaner than they found it and engaged with the family as if it were their own. Kids had lots of questions and as kids do, got in the way at times. They were professional and courteous and treated the kids as paying customers giving them answers and treating them with respect. I'd recommend them to anyone.

I had a major plumbing repair this past spring.  Tunneling was involved.  Insurance paid for most of it but had some outlay.  While it took longer than I had hoped, they were professional, competent, and did a good job.  They show up on time and get the work done.  Their office staff are friendly and supervisor thorough with follow-up.  I had a full estimate with all services before even starting.  I would recommend them for any plumbing repair you might have.

This is my first and likely only review as I'm not the type to write reviews, but the service from JustUs Plumbing was so much better than anyone else, I felt like others should know about this company.  We had a small leak in our Navien tankless hot water heater...  Had another plumbing company take a look at it (for $260) where they determined a leaky heat exchanger.  Two days later, the leak started gushing out of our attic.  The original plumbing company offered to come out to replace the heat exchanger (which had now filled up the entire unit with water and shorted out the electronics) for another $260/hour at an estimated 3 hours of labor.  Of course I said no because at that cost I might as well put a down payment on a new unit and the process was not likely to work now that the whole unit was fried.  After going through several (at least 3) different plumbers and having been without hot water for over a week, I called JustUs plumbing.  Duane and his assistant came out to look at it and from the start I could tell they were willing to work with me and do whatever it takes to get the hot water flowing again.  They replaced the Heat Exchanger (at Navien's request) at a very reasonable rate compared to the other quotes I was getting.  When that didn't work, Navien sent out other parts one at a time, all to no avail.  It would have potentially cost thousands of dollars to have these parts installed, but Jarrod and Duane were amazing at working with me and not nickel-and-diming me to death with every attempt.  They put the customer (me, my wife and five kids without hot water for almost 2 weeks) first.  They went out of their way on the Saturday morning before Easter to work with their local Navien representative (who was also amazing) to bring an entire older unit out and start replacing parts until it worked.  They did this all at a very reasonable cost.  We had hot water that morning and I couldn't have been happier with the overall service.  JustUs Plumbing went way beyond what I expected.  I will be referring anyone I know to them and will continue using them.  If you are looking for a quality plumbing company who puts the customer first, I highly recommend JustUs Plumbing.

American leak detection, reviewed my situation and reimbursed me the amount I paid based on their recommendations.  I appreciate that they looked into what happened, apologize for any inconvenience and reimbursed me.

If I could give this company zero stars I would . They are rude and cancelled on me 3 days in a row stating that there were more important calls and they couldn't guarantee that they would ever be able to come out.

Horrible customer service who just passed around the phone call when I wanted to voice my frustration.

The commercials that say doing the rebates right because it's the right thing to do is a JOKE !

Answering service said they didn't service area they show they have an office. Had to call and follow up myself to try to schedule service.

After successfully ci firming they did service my area (and allegedly have an office less than a mile from my house), they also confirmed they could perform the work I was requesting and would have a free service call to evaluate.  They required a 4 hour service call window, so I did a a 2pm-6pm window. After taking off a half-day to accommodate, I finally got a call at 6:30pm. The plumber simply told me they did not offer the service I needed (installation of a studor vent because my older house did not have a p-trap or vent for the washing machine drain). He told me at that time that they do not offer the service and he could quote the price to remove the faulting running trap and install a new one. I informed him I was not certain I even had a running trap, to which he said I probably did. I asked that he still come out to assess the situation just so verify. He fumbled around and said he would have to call his supervisor. He called back 5 minutes later and said it would be $12,850 to replace the running trap (that he didn't even know if I had). I asked that he still come out to look at it, and he said it would be $499 just to run a camera. No thanks, obviously a company that doesn't care about customer or the work.

Got a local small business to come out that next day, ran a camera for $75 to confirm I DID NOT even have a running trap, and they installed a new washing machine box, p-trap, and studor vent for less than $500.

Obviously a company that has grown too big to provide good service - have a 3rd party answering service that doesn't even know their service area, and plumbers that will do anything they can to avoid adhering to the service calls when their day is running long.

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