Best Businesses in Austin, TX

I am so happy to have found West Austin Handyman to tackle our to do list. I appreciated the responsive communication, professionalism, and really quality work for a fair fee. Excited to check off next project.

I researched and received bids from 5 different companies in the area before choosing Accurate Leak and Line for a HUGE repair on my home. They far exceeded my expectations in repairing/replacing our pipes! Here's why: 1) Professionalism: Clayton, Josh and the entire crew went out of their way to provide an analysis & quote that was reflective of the quality we wanted. They were consistent throughout the entire process from start to finish. They are also tech savvy- this is big in my book! Who has time for inefficient practices and too much paper. 2) Cost: The quote was provided quickly and reflected the quality of service. It was well within a comparable range to other bids but with a more detailed, 'accurate' approach.                     3) Communication: This is a huge strength for Accurate Plumbing! When you are under pressure to fix a messy problem in order to sell your house quickly there is no time for poor communication. The team at Accurate was masterful at providing information I needed to pass along to my buyer and answered my questions in a way that made me feel respected and valued as a customer. 4) Quality: The city inspector reported that this was clearly one of the BEST systems he had approved in Austin!
Overall, Accurate Leak and Line helped me find a solid solution to what was at first a big nightmare of a problem. By the way- I write about 2 reviews a year (I'm a busy parent), so yeah...that's how good they are and they deserve it.

Highly recommend Legit Plumbing. I had an unusual problem with my toilet, and Sam had to do a lot of research to come up with a solution that worked. I think his pricing is fair, and they did an excellent job. Happy to call him if I need any more plumbing work done.

Jason hunter.. any update..?  You and Robert took the $4600 and did not complete the tasks.

Had to have a shower valve updated in the guest bathroom. Lee came out on short notice and did the work quickly and efficiently. I will be using him again for future work.

Not so stellar customer service. I called and spoke to a gentleman and he seemed too busy, just said text me a picture, so I did. Unfortunately, I never received a call back for my inquiry on a busted faucet bib on my house after the freeze.

Mike is super knowledgeable and professional.  We had a pretty complex set up with a free-standing bathtub, and a couple other guys turned down the job.  I was really happy to find Greenwave to accept the job.  Mike showed up with a positive can-do attitude, and even though it took a couple of return trips and a few different parts, I am happy to report everything is now working perfectly.
Taylor is also friendly and courteous and makes scheduling a breeze.
I look forward to recommending Greenwave to my friends and family and using Greenwave again should the occasion arise.

I really like Webster Plumbing. They helped us when our light went on for our grinder pump.
Not only did the test our pump to determine it was fine, but they found a bracket broke off and caused it to fall on its side. To add to our issues the sewer pipe going out was clogged. They corrected everything.
I would highly recommend them. Hard working and fair prices.

I am so happy with the job that Mac from Decker Plumbing did in my kitchen! He showed up on time and was very courteous and knowledgeable. I'll admit, I know very little about plumbing and I've had some plumbers with other companies who were rude and short, but Mac was great about explaining what was going on to me and making sure I made an informed decision.
Thanks so much y'all! Only plumber I'll use in Austin from now on!

Twice I have called Excalibur to have work scheduled.  The first time, for a water softener, they bid $1500 for the labor and later refused to take the job.  Problem is they are the contractor who plumbed the house and know where the water line comes into the house.

Second job was today and they said they'e be here between 8-12.  So, I clear my work schedule for this morning aaaand they call at 8:45 and say they double-booked and I have to wait for another day.

I just wish contractors would show up when they say they will.

I tried replacing a broken shut off valve at my toilet but ended up making it worse.  I finally gave in and called a plumber.  Darrell is terrific.  He identified the problem right away.  My house is 20 yrs old and two of the shut off valves had gone bad, so I decided to have Darrell replace all of the shut off valves in the house.  He worked quickly and carefully, and left everything spotless.  He also replaced two outdoor hose bibbs, resolved some problems I was having with those, and replaced a shower head that wasn't performing well.  For good measure, he checked my water pressure and made sure all the toilets were flushing correctly.  He patiently answered all my questions and gave me some advice on a few things that I could do myself (such as changing out the 20-yr old hoses on my washing machine).  For peace of mind (knowing that all my shut off valves will work properly when I need them to) and to not have to do all that work myself, I thought the price was fair.  I will definitely use this company again, and will ask for Darrell by name.

These guys have done a couple of jobs for us now. They're friendly, knowledgeable, thorough and fair. The pricing was competitive with other plumbers I have worked with in the past, but these guys have them beat in expertise and courtesy.

We had a disappointing experience with American Leak Detection.  It started off well when their tech came out to first look for the leak.  He was timely and professional, and by all accounts did his job properly.  He located our leak underneath a large stone walkway just a few feet outside of our front door.  They charged us $575 which we felt was fair and were thankful for the information.  

We then had some plumbers come out to get quotes on actually repairing the leak.  They were quite skeptical that there would be a pipe in that particular location and recommended we double check before proceeding with excavating underneath the walkway.  So, American Leak Detection came out again and located the leak in approximately the same spot.  They charged $350 for coming back out which we again thought was fair.  

We then hired a plumbing service to do the actual repair, part of which included $2000 for excavation.  They excavated underneath the walkway and found nothing.  No pipe.  No leak.  Just a bunch of rock and soil.  They did locate a leak about 20 ft away (not under the walkway) and repaired it.  

When I emailed American Leak Detection to let them know what had happened, their initial response was encouraging.  The employee that called seemed genuinely concerned about the issue and spoke glowingly of the owner and how much he cared about their customers.  They asked if they could come back out a third time and essentially do a post-mortem analysis, which we of course agreed to.  Afterward, they acknowledged that they should have located the leak in its actual location and not underneath the stone walkway.  They told us that their method is not foolproof, which was really more in the form of an excuse than an apology.  Also, we would have liked to have known that from the beginning instead of them standing behind their results when others were questioning it.  They offered a refund of the $575 we initially paid for them to come out, but said they needed to keep the other $350 to cover their costs.  We appreciated the offer, but there was no apology and no concern about the financial burden created for us by their mistakes.  

They eventually had a change of heart and agreed to refund all of the $925 we had paid them (for which we are grateful), but refused to help cover any amount of the $2000 we paid Steve's Plumbing to go looking for a leak that never existed.

The process of receiving a refund was drawn out over several weeks and mostly consisted of speaking with someone who was very defensive, said a lot of things about the situation that didn't make sense, and whose story changed several times.  She said we should have hired them to do the repair, but based on initial conversations and additional understanding provided by other plumbers, their reliance on their technology probably would have resulted in the actual leak being missed and a bunch of holes being made in our house to reroute our main line unnecessarily.

We can understand why the company wouldn't want to set a precedent of paying for plumbing services they didn't provide.  What we can't understand is how a company that claims to care so much about its customers can't even muster a passing sorry for the inconvenience when their mistakes prove to be very costly for those who hire them.  We would feel very differently about this situation if they had at least acknowledged and maybe even apologized for the $2000 we lost.  Instead, they chose to circle the wagons so fast they were rendered incapable of even the slightest bit of empathy, making it impossible to consider how the situation might actually be affecting one of their customers.  When we needed them to be the company they purport to be, they chose to be defensive and could not have cared less about out predicament.

So, based on our experience, I cannot in good conscience recommend that you hire this company (or at least this particular branch as they have multiple locations).  The 1 star review has nothing to do with the employees that came out or even the fact that their information was flawed.  Their technology isn't perfect and can't account for every single variable that might come up.   It has everything to do with how they chose to treat one of their customers when things didn't go according to plan.

Good company to grow and advance my skills in the industry. Great place for growth. Blessings on blessings

Answering service said they didn't service area they show they have an office. Had to call and follow up myself to try to schedule service.

After successfully ci firming they did service my area (and allegedly have an office less than a mile from my house), they also confirmed they could perform the work I was requesting and would have a free service call to evaluate.  They required a 4 hour service call window, so I did a a 2pm-6pm window. After taking off a half-day to accommodate, I finally got a call at 6:30pm. The plumber simply told me they did not offer the service I needed (installation of a studor vent because my older house did not have a p-trap or vent for the washing machine drain). He told me at that time that they do not offer the service and he could quote the price to remove the faulting running trap and install a new one. I informed him I was not certain I even had a running trap, to which he said I probably did. I asked that he still come out to assess the situation just so verify. He fumbled around and said he would have to call his supervisor. He called back 5 minutes later and said it would be $12,850 to replace the running trap (that he didn't even know if I had). I asked that he still come out to look at it, and he said it would be $499 just to run a camera. No thanks, obviously a company that doesn't care about customer or the work.

Got a local small business to come out that next day, ran a camera for $75 to confirm I DID NOT even have a running trap, and they installed a new washing machine box, p-trap, and studor vent for less than $500.

Obviously a company that has grown too big to provide good service - have a 3rd party answering service that doesn't even know their service area, and plumbers that will do anything they can to avoid adhering to the service calls when their day is running long.

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