Best Businesses in Austin, TX

I have contacted West Austin Handyman twice now for a couple of pool issues related to damage that resulted from the freeze that happened a while ago. He responded quickly and did not waste any time to order the part I needed and have it installed.

The second time I was not in town, but he was willing and able to go to the house and diagnose the issue and again ordered and installed the part quickly.

I am looking to use him as my go to handyman for my rental properties due to his great communication and efficiency. I recommend others use him too.

I contacted Accurate Leak & Line to assess a rental property with escalating water bills.  Although the home is pier and beam, the access point is tiny and has some elements of a slab.  I received confirmation of my appointment within a few hours and they were able to work with my schedule since the need was not urgent.  On appointment day, they were on-time and provided a thorough review of the entire plumbing system.  I was prepared for a huge repair in the thousands, but ultimately learned there were no active leaks and that while it might be nice to upgrade one old section of cast iron plumbing, the system is functioning as it should.  An honest plumber?  That's worth a mention!  I would have probably given 5 stars if I had actually had any work done, but they still deserve high praise for prompt, professional service and the highest praise of all for honesty!  Three cheers!

Highly recommend Legit Plumbing. I had an unusual problem with my toilet, and Sam had to do a lot of research to come up with a solution that worked. I think his pricing is fair, and they did an excellent job. Happy to call him if I need any more plumbing work done.

Jason was willing to come out to clear our main drain at 1am and did it on the rain quickly and pleasantly. He was on another job when he agreed to come out and kept me informed the entire time if his status and eta. I'd highly recommend using them!

Came out quickly and did great work. The rate was reasonable and they were very friendly. Would call again in a plumbing situation.

This is my second time using Eligio and Abel. They were able to come quickly, as it was urgent, and we're very affordable. They are cool guys and I'm glad they were able to help.

Eddie did a wonderful job of explaining to us what the issues were and the options we had to fix them.  He answered all of our questions and did not give us the run around.  The service was fast, friendly, and cost effective.  If you need plumbing work done Eddie and the guys are your men!

I called last night about a broken pipe in the wall, young man called early this next morning, showed up and fixed it a great rate.

Thanks to Jeff I didn't have to go without hot water for more than a day. This last Saturday my water was not getting very hot and no matter the weather, I need my hot water. I was wondering what I was going to do as I have always had trouble getting repairs taken care of on the weekend. I noticed there was a small leak underneath my water heater when I finally looked. I was hoping to get it repaired but after doing my own personal research I realized I needed an entirely new one. 

After a few calls I found Decker Plumbing. I got a real person on the phone who was not only pleasant but stayed in communication with me. They got me scheduled with Jeff, who was very knowledgeable and made me feel confident that he would do the job efficiently and correctly. I also loved the great warranty program they offered through Bradford White. I can honestly say that Jeff was amazing! Take my word for it, if you need a new water heater he's the one to call.

Late yesterday afternoon the the pipe to the outside faucet of our home broke. To stop the the flow of water I had to cut the water to our house. I started calling plumbers, hoping someone would come respond the same day and repair the pipe. Two of the four plumbers I called, there was no answer and I left messages asking them to return my call. The third plumbing company answered the phone but told me the dispatcher would return my call to schedule the repair. When I called Excalibur, they answered the phone and told me they would respond. Within 20 minutes the Excalibur employee (Richard) was at our home, repaired the break and the water to our home was restored.

Excalibur was responsive, friendly, and did a great job!

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Jaime and Don did an amazing job! My mother was in a difficult situation and Jaime took the time to go over all of her options to get the repair completed professionally at the best price. My mother is an older lady so he needed to repeat her options frequently, showed great patience and was always so friendly. The job ended up taking longer than expected but they followed through with their original quote and stayed into the evening until the job was completed and everything was back in place. The office staff was professional when I called and I believe my mom even called them a few times confused. They were ALWAYS courteous and communication between office and Jaime seemed to be very efficient. I am so thankful for AAA AUGER and happy to know we have a plumber we can trust.

Called for service on a Monday to repair shower faucet. Dispatch promptly(in 2 hrs) sent someone over. I was relieved, no water in house. Tried to repair leak, wasn't able to.. left me the option of capping pipe so water could be turned on or replacing shower fixture. Bill estimated at $400, this is for 1 hour. Shower replacement quoted at $1600. Stupid of me I decide to have the shower replaced. Tech disappears for hours. Returns with supplies
No new faucet/diverter.
Replaces valve, puts old diverter back on because of time restraints. Would assume he'd return to replace with new part. Only thing concerned about is getting their money, charge you a fee for credit card use.
Shower not properly working and I've no confidence at their effect rate of $ 400 an hour I can afford to have them finish the job. They obviously lack the integrity to do so in the first place.
This isn't a company concerned about a business relationship, they're smash and grab plumbing at its worse. Don't believe 5 star reviews, they're bogus.
Don't trust anyone who won't give you an itemized detail of their work, it's always hiding something.
New name, JustUs out to screw you on your plumbing.
We never put your crises over our profit.

Ok, the leak detection process is either wonderful - find it exactly and right away - or terrible - spend a bunch of money and find nothing.  That is how it works, and from these guys, I had both.

To be clear, this review is for American Leak Detection of Austin, San Antonio and Boerne. And they have 3 phone numbers and serve three distinct regions. Its a franchise business. Robert runs this office and he is knowledgeable, fair and reasonable, but extremely busy. They try hard, and, I think, want to do the right thing. There is a lot of stress on both the customer and service side of this transaction.

After spending a bunch of money on plumbers, who could not find the leak or even my main water line,  for a 1-2 gal/hr leak, I had someone from ALD come out and spend 3 hours, 3 tanks of gas and say I think it's around here. Nice guy, tried hard, but not good enough for me. The three tanks of gas, which can indicate a big leak, really annoyed me. So I called Robert, and he, kindly and fairly, agreed to send someone else out, at no charge, for a quick visit to at least find the main water line, which is PVC. That was where the original tech thought the water was leaking. Robert said: I don't think we can find that line for you.

He didn't count on his tech, Ryan, or my tenacity. I had already dug two holes, close, using old pics of the line, but no luck, and needed some directional guidance. Ryan, not only confirmed I was very close and which way to dig (and he was right) but he found the copper manifold just outside the house (and under 2 1/2 feet of soil) where the main water enters the home.  So if I ever decide to add a cutoff valve, I now know where to dig.

And although American Leak Detection of A/SA/B isn't perfect, I think they have good people,  good intent and good technology. And Ryan, in my opinion, is a rock star.  Thank you Robert and Ryan.

General advice for anyone trying to get help finding a leak: Before you call, try to figure out the location of every water outlet inside or outside the house, the general location of the main water line (or pool lines) and the leak rate, in gallons per hour.

DONT GET ROBBED
Had Elmers come out for the system check the tech really pushed a new unit, said mine was in super bad shape. Need freon that wasn't carried anymore, compressors were bad etc., said it would be over $700 Get it up to par, and could literally go any day.
 Any day turned out to be that afternoon because after he went up and checked everything he reversed the wiring which made my AC system stopped working. I know this to be a fact because I had another AC tech that I've used for years come out and said someone switched and reverse your wiring. Once he got everything wired correctly, he went and checked my unit and said I had plenty of Freon my compressors are running fine and the unit was good to go.
I called Elmers and told him that I didn't want anymore people coming out to my house, Because they were supposed to be coming out and giving me a quote for a new unit, I spoke with a young lady who said she would pass it up to her supervisor and never did, then I had someone else call me and verify my appointment, which I told them I didn't want explained why. He was sympathetic and sorry and ask What they could do to make it right. I told him nothing that lost a customer for life, and if you value your hard-earned dollar you shouldn't use this company

Answering service said they didn't service area they show they have an office. Had to call and follow up myself to try to schedule service.

After successfully ci firming they did service my area (and allegedly have an office less than a mile from my house), they also confirmed they could perform the work I was requesting and would have a free service call to evaluate.  They required a 4 hour service call window, so I did a a 2pm-6pm window. After taking off a half-day to accommodate, I finally got a call at 6:30pm. The plumber simply told me they did not offer the service I needed (installation of a studor vent because my older house did not have a p-trap or vent for the washing machine drain). He told me at that time that they do not offer the service and he could quote the price to remove the faulting running trap and install a new one. I informed him I was not certain I even had a running trap, to which he said I probably did. I asked that he still come out to assess the situation just so verify. He fumbled around and said he would have to call his supervisor. He called back 5 minutes later and said it would be $12,850 to replace the running trap (that he didn't even know if I had). I asked that he still come out to look at it, and he said it would be $499 just to run a camera. No thanks, obviously a company that doesn't care about customer or the work.

Got a local small business to come out that next day, ran a camera for $75 to confirm I DID NOT even have a running trap, and they installed a new washing machine box, p-trap, and studor vent for less than $500.

Obviously a company that has grown too big to provide good service - have a 3rd party answering service that doesn't even know their service area, and plumbers that will do anything they can to avoid adhering to the service calls when their day is running long.

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