Best Businesses in Austin, TX

I have contacted West Austin Handyman twice now for a couple of pool issues related to damage that resulted from the freeze that happened a while ago. He responded quickly and did not waste any time to order the part I needed and have it installed.

The second time I was not in town, but he was willing and able to go to the house and diagnose the issue and again ordered and installed the part quickly.

I am looking to use him as my go to handyman for my rental properties due to his great communication and efficiency. I recommend others use him too.

I had Accurate Leak & Line out to run a camera through all my lines to determine if there were and cracks/leaks.  They found two pipes that needed to be replaced and quoted $8.6K for both jobs combined.  It seemed a little steep so had another plumber come out a few weeks later.  He did a camera test again, found only one pipe that needed to be replaced, the other pipe was completely fine.  He did the job for $250 (Accurate quoted $3,250 for the same pipe replacement). He ran a pressure test and another camera through the pipes and it held so all pipes work with no leaks.  I feel like Accurate way overbid on price, my suggestion is get multiple quotes before you go with this company.  I would have been out over $8K if I would have went with them without doing more research.

Highly recommend Legit Plumbing. I had an unusual problem with my toilet, and Sam had to do a lot of research to come up with a solution that worked. I think his pricing is fair, and they did an excellent job. Happy to call him if I need any more plumbing work done.

Jason was willing to come out to clear our main drain at 1am and did it on the rain quickly and pleasantly. He was on another job when he agreed to come out and kept me informed the entire time if his status and eta. I'd highly recommend using them!

Lee has been my plumber for years. He has always helped me with repairs big and small, from clogged drains to major additions. Lee and his crew have always treated me like family and give me fair prices and service that is beyond professional. These days it's really hard to get a good tradesman to work at your home and Lee is always punctual and completes the job quickly, and right the first time. If you are looking for a plumber I highly recommend Lee and his crew, you won't be disappointed!

Back in August, 2016, Eligio installed water softner system and his employee took care of installing 3 bath faucets and a kitchen faucet. His prices are very competitive and service is excellent. Recently, I had to contact Eligio to look at the kitchen faucet that was installed by his staff which became very loose and he took care of the issue as it's within the one year warranty. I really wish it was done right at the first place but work is done by a human and since its impossible to be error-free so no big deal there. We will use his services again if needed.

We moved to Austin a couple of years ago and the service we have received from Greenwave has been consistently first class each and every time.  Today their service technician, Will, flushed our tankless water heater. He took his time, was incredibly respectful of our property, explained exactly what he was doing and answered every one of my questions. In short, a real pro. What a pleasure.

I called last night about a broken pipe in the wall, young man called early this next morning, showed up and fixed it a great rate.

Excellent service. Had to get my water heater repaired on short notice and they fit me in their schedule even though they were pretty busy. Really nice technician. I got my pilot light replaced. Would definitely recommend!

Opportunity -- we live in the country and have a well as our fresh water source...Since moving in 6 years ago, we have experienced a 'rotten egg' [sulfur] smell coming from the hot water heater on the guest side of the house...As it is used infrequently, we would have to drain it each time we had guests...Hated doing this as it wasted precious water...Called Excalibur to explore a tankless conversion...Recommended against it, as we have electricity vs. propane as power source on that side of house; telling us that unit would 'burn-out' in couple years and we would be disappointed.

Louie [plumber] recommended an air injection/carbon filter system...Explained in detail the issues we were facing and how system should solve our problem...Gave us Gene [owner] at purewaterproducts.com to check out the equipment...Gene was exceptionally helpful and helped us organize the right equipment...

Home Run -- Louie was out the day after equipment arrived...3-hours later installation was completed...Drained the problem hot water tank...Now 3-days later, absolutely no sulfur smell at all...Louie was able to diagnose our issue and while Excalibur did not have the equipment to remedy our situation, he pointed us to the business that did...And subsequently completed a very professional installation...All-in the system and installation was less than a tankless hot water heater...Color us very pleased!!

Strongly recommend!!!

Ask for Stephen Lopez!
He'll do a great job and treat you right. Will use again

We have found our new permanent plumbers!!! Steve and Dwayne were amazing!  They arrived right when they said they would.  They diagnosed the problem right away and they were able to fix it and get us back to having running water in our house right away!  They were able to give us professional advice on what else needed to be done. We will definitely be using them again.

We had a disappointing experience with American Leak Detection.  It started off well when their tech came out to first look for the leak.  He was timely and professional, and by all accounts did his job properly.  He located our leak underneath a large stone walkway just a few feet outside of our front door.  They charged us $575 which we felt was fair and were thankful for the information.  

We then had some plumbers come out to get quotes on actually repairing the leak.  They were quite skeptical that there would be a pipe in that particular location and recommended we double check before proceeding with excavating underneath the walkway.  So, American Leak Detection came out again and located the leak in approximately the same spot.  They charged $350 for coming back out which we again thought was fair.  

We then hired a plumbing service to do the actual repair, part of which included $2000 for excavation.  They excavated underneath the walkway and found nothing.  No pipe.  No leak.  Just a bunch of rock and soil.  They did locate a leak about 20 ft away (not under the walkway) and repaired it.  

When I emailed American Leak Detection to let them know what had happened, their initial response was encouraging.  The employee that called seemed genuinely concerned about the issue and spoke glowingly of the owner and how much he cared about their customers.  They asked if they could come back out a third time and essentially do a post-mortem analysis, which we of course agreed to.  Afterward, they acknowledged that they should have located the leak in its actual location and not underneath the stone walkway.  They told us that their method is not foolproof, which was really more in the form of an excuse than an apology.  Also, we would have liked to have known that from the beginning instead of them standing behind their results when others were questioning it.  They offered a refund of the $575 we initially paid for them to come out, but said they needed to keep the other $350 to cover their costs.  We appreciated the offer, but there was no apology and no concern about the financial burden created for us by their mistakes.  

They eventually had a change of heart and agreed to refund all of the $925 we had paid them (for which we are grateful), but refused to help cover any amount of the $2000 we paid Steve's Plumbing to go looking for a leak that never existed.

The process of receiving a refund was drawn out over several weeks and mostly consisted of speaking with someone who was very defensive, said a lot of things about the situation that didn't make sense, and whose story changed several times.  She said we should have hired them to do the repair, but based on initial conversations and additional understanding provided by other plumbers, their reliance on their technology probably would have resulted in the actual leak being missed and a bunch of holes being made in our house to reroute our main line unnecessarily.

We can understand why the company wouldn't want to set a precedent of paying for plumbing services they didn't provide.  What we can't understand is how a company that claims to care so much about its customers can't even muster a passing sorry for the inconvenience when their mistakes prove to be very costly for those who hire them.  We would feel very differently about this situation if they had at least acknowledged and maybe even apologized for the $2000 we lost.  Instead, they chose to circle the wagons so fast they were rendered incapable of even the slightest bit of empathy, making it impossible to consider how the situation might actually be affecting one of their customers.  When we needed them to be the company they purport to be, they chose to be defensive and could not have cared less about out predicament.

So, based on our experience, I cannot in good conscience recommend that you hire this company (or at least this particular branch as they have multiple locations).  The 1 star review has nothing to do with the employees that came out or even the fact that their information was flawed.  Their technology isn't perfect and can't account for every single variable that might come up.   It has everything to do with how they chose to treat one of their customers when things didn't go according to plan.

I scheduled a tune up for two of my rental propertie. nothing wrong, just wanted to get preventative maintenance done while they were vacant. bc they were running Elmer's scheduled them 3 weeks out, understandable. Day of, on both properties I got a call they had to be rescheduled for another day, twice. the second reschedule I said don't even bother. that's 4Xs this company couldn't get their schedule together. On time, umm no!

Answering service said they didn't service area they show they have an office. Had to call and follow up myself to try to schedule service.

After successfully ci firming they did service my area (and allegedly have an office less than a mile from my house), they also confirmed they could perform the work I was requesting and would have a free service call to evaluate.  They required a 4 hour service call window, so I did a a 2pm-6pm window. After taking off a half-day to accommodate, I finally got a call at 6:30pm. The plumber simply told me they did not offer the service I needed (installation of a studor vent because my older house did not have a p-trap or vent for the washing machine drain). He told me at that time that they do not offer the service and he could quote the price to remove the faulting running trap and install a new one. I informed him I was not certain I even had a running trap, to which he said I probably did. I asked that he still come out to assess the situation just so verify. He fumbled around and said he would have to call his supervisor. He called back 5 minutes later and said it would be $12,850 to replace the running trap (that he didn't even know if I had). I asked that he still come out to look at it, and he said it would be $499 just to run a camera. No thanks, obviously a company that doesn't care about customer or the work.

Got a local small business to come out that next day, ran a camera for $75 to confirm I DID NOT even have a running trap, and they installed a new washing machine box, p-trap, and studor vent for less than $500.

Obviously a company that has grown too big to provide good service - have a 3rd party answering service that doesn't even know their service area, and plumbers that will do anything they can to avoid adhering to the service calls when their day is running long.

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