Best Businesses in Austin, TX

On Christmas Eve, I had an outside pipe that cracked. They were notified by my condo HOA and were out in less than two hours. The actual repair took twenty minutes. They were great!  Thanks so much to Jacob Northam and his assistant, Jacob!

Had a leak that showed up.  Called and got scheduled for service.

I got a 30-minute time window of when they would show up.  They showed up about 5 or 10 minutes after the scheduled time - not a big deal, my house is kinda hard to find.

They got to work quickly, and nailed the problem.  I was informed of what the suggested solution was, why it was recommended the way it was, the length of time to completion and the dollar amount.  It involved breaking out the stone on my limestone house.

The price was very affordable, about 1/3 less of what any other company would have charged - and they fixed the stone when complete.  It looks fantastic.

The problem is fixed, and they even covered up the holes they made in the garage so I don't have to have a drywall contractor out soon.  They were super-friendly, and I never got the icky feeling I sometimes get when contractors are around the house.  And, they were even really nice to my young, curious, inquisitive kids - added plus.

I hope to never need a plumbers service again, but if I do, I will be calling them out again.

If anyone has read my other reviews, you might know that I generally only like to talk about how great I am, but if I am going to take the time to review someone else, it is because they too, are great.  David is great.

David is exactly what I want from a professional. He explained everything I needed explaining. He solved my problem fast. I was out a hot water heater and would have had to wait a week to get one but David figured out a way to get me one within the hour and install it. He did and I was able to take a hot shower!

Pros
High Quality
Faster than fast
Polite
Digital receipts
Strong Communication
Small, local company - which is what Austin is about.
Really knows plumbing

Cons
Other plumbers are not David

Kimco Plumbing did great work today. They took care of the leak I was having under my Kitchen sink and they also figured out the other issues with my plumbing. They came up with a clear and concise plan of action to take care of everything that was going on.  Jason, Sam, and Levi were all great and I would highly recommended hiring them for all of your plumbing needs.

I am so impressed with the quality of work and attention to detail on the installation of my storm door. Extremely professional and bar none the best phone call I've made for service in MANY years. I will always recommend this company and will continue to use them for years! Polite, reliable, professional - can't beat that.

Our sewer lateral  was backed up and Harry from this company was able to come over within a few hours after my call.  The issue was promptly fixed at a reasonable price and Harry took the time to walk me through the options should it happen again, which I appreciated. These guys will be my first call for plumbing needs from now on.

UPDATE:
The Monday after Fairway walked out on the job I paid for,  I called Lowe's to discuss the situation.

After speaking with Lowe's, it is my opinion that Fairway is dishonest. They lied to Lowe's about what actually occurred in my home.

I see 2 young kids here who did not want to finish a job on a Friday night and were unprofessional. They failed to set any expectations whatsoever when they made the appointment about time windows. They failed to communicate much at all - before the appointment or while they were here. They do not appear to understand the meaning of integrity. They completely walked off the job without doing anything that I had scheduled and paid for. They clearly do not value the customer (just their $$). They apparently do not give a (insert curse word here).

Fairway provided Lowe's with a new estimate, just for the oven, and it is OUTRAGEOUS!
- They upped the basic installation of $139 that I paid Lowe's to $200.
- They want $105 to remove/replace platform. That is the plywood under the oven that keeps the oven level. There is nothing wrong with the existing platform.
- They want $75 to cut the wood.
- They want $245 to relocate the gas location to the next cabinet.
- They want $139 to remove & reinstall my existing cooktop over the oven. I guess this is so they can be comfortable while moving the gas line instead of working from a very roomy cabinet entrance.
- So for the bargain price of $764 they will install my oven, but not until after Thanksgiving, since they appear to be too busy with other appointments.
I THINK NOT! Let's not forget the microwave at $140. - so $904 was what they wanted.

Company MISREPRESENTS their values. This is from their website: Fairway is a company that was put together with the consumer in mind. We actually named our company with the term Fair Way after being witness to far too many consumers falling victim to unfair business practices. We deliver a service and product that we believe to be unmatched by anyone in the industry. We protect the consumer by doing the job with quality parts, knowledgeable & licensed professionals and following all the state law's and codes.... We do it the FairWay. We do the customer right. We offer better services at a lower price than our competitors...Most of our competitors talk the talk but don't walk the walk. We under promise and over achieve on every job we do. We have dedicated Employees..... It's the FairWay or no way ....

Are you kidding me???? I would have to say, they have no idea what the word FAIR means! They should rename themselves to UntrustworthyWay and get some orange jumpsuits to match!

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Side Note - I had my oven and microwave installed today by an appliance installation company that contracts with other Lowe's locations (not the Brodie store) and other appliance retailers. No new platform was needed, they did not need to remove and replace my cook top, and were able to recess the Gas valve. Cost for everything (installation of microwave, oven and recessing the gas line) was $315. Talk about price disparity!

Contacted Ray to replace my kitchen faucet since the original one was still in there.  The house was built in the 60s.  It took a lot of work since original valves were pretty rusted.  Ray did an awesome job replacing the faucet and the garbage disposal. I definitely recommend him.   He's professional and was wonderful work with.  He's my new plumber!!

I typically avoid writing bad reviews. But I just have to throw this out there...If you have any sort of problem that requires immediate attention, or attention that you scheduled, find another provider. I took two days off work waiting for these people to show up. Figured we'd be safe going with a national chain, I was sorely mistaken. Back to Thumbtack we go!

Met the bossman today out in the country at the local hardware store.  Steve seems like about a straight shooter as they come in.  I will be using his company for plumbing in the future... -Dogear Tom

Amazing service!  We had a water main pipe break and water was pouring out at about 5 gallons per minute!  So I called Confidence.  They understood the gravity of the situation and were at my home within the hour.

None of the workers are licensed and very very rude. Never get things done in timely matter and leave their trash everywhere. A young girl that is employed chain smoked cigarettes the whole time and was very rude to me.