Best Businesses in Austin, TX

I called A.C.E. On a Saturday around 3:00pm. I had no lights in my kitchen and was going to be entertaining at 6:00. He said he was just about home and was calling it a day, but he would be happy to come by and fix the problem. 10 mins later he was there. Not only did he fix the kitchen switch, but a dead outlet in my bedroom. He got up in the attic and found a shotty splice that was causing the dead outlet. Now I have power on the only wall where I can put a tv in my bedroom. Old school customer service!!!! A.C.E. Really saved the day. The total cost was awesome for odd hours on the weekend. He's got my business!!

Joe Breckenridge was great with helping and proving an estimate for our company to have new LED lighting on our gas station CANOPY

Our house went dark .
we called around  for a electrician only  one responded  that  they could do it that day
within the hour the technican arrived  after checking everything  out he told us it was a  blown breaker  .fixed in minutes  with a new part from  lows .
he was on his way to a conferance when we called and as he solved  the problem in a matter of minutes he said there will be *** no charge ***
not many bisiness  give you a free ride expecially  in a emergency situation  like that

we cannot express enough thanks to J R  Ketter  for his  kind act .

this company is on our  list to call when needing someone with  electrical expertise,   put the company on your list as well.

Mike Gingokaski at Superior Electrical has provided outstanding customer service and did an excellent job in making some electrical changes that were associated with an extensive remodel done on the 1st floor of my home.  He is extremely knowledgeable and provided me with a DIY idea that is easy to perform and will improve the can lighting that I have throughout the first floor.  He was both professional and friendly and did not hesitate to answer any and all of my questions.  I would recommend him highly.

My family has used him for years for our rental units. He's fixed ceiling fans and rewired rooms and everything in between.  The best way to describe him is that we just don't have to worry about him.  

If you work with a lot of contractors you know how great it is to have a guy that you can just call or email and not have to sweat about their work or honesty.

He doesn't gouge or half ass or delay.  We have 8 units and he has done all the electrical work on them for at least a decade and we don't want to use anyone else.

PS He's also just a super smart guy.  He graduated from RISD which is a really prestigious art college.  He welds sculptures and cooks gourmet meals in his spare time.  His depth of knowledge on those is almost as deep as his knowledge of electricity!

Tried to contact Remedy Electric today for a rough quote for some electric work that we needed done in our backyard.  We had an above ground pool installed and required a junction box at the sight of the pool.  

I was told by Teresa, and I quote, We do not provide free Estimates,the fee will be 50.00 dollars This will allow the electrician to Determine what is needed to give you the price, If you accept the Estimate, at the Compilation of Project the 50.00 Dollars will be removed if charged.

I'm really shocked.  Of the twenty-two companies with certified and bonded professionals I contacted, today, all of them gave me a rough quote, and every single one of them offered to come and provide a true quote at no charge.  I'm just really surprised that this company refuses to be competitive in its own market!  

There's no way I would ever entertain future work with a company so disinterested in garnering my business.  To not even _try_ to offer something... it just smacks of being completely disinterested, and that's not a good sign in a field where attention to detail, and commitment to perfection is vital!  

Strangely surprising, and a complete disappointment.

[Also, whenever a professional responds so illiterately, that's a bad sign, as far as I'm concerned.]

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7/7:

Teresa,
I contacted 21 other companies who do bonded, certified electrical work to get quotes, yes, I did.  I did not say that I contacted them solely by phone.  In truth, it was a combination of work done through email and by phone.  Why that comes as such a shock, I don't know.  

Maybe it's just that electronics (like computers and cell phones) are foreign to you, but a lot of us use them to communicate on a daily basis. You seem so confused by the quotation process!  

You asked how your competitors knew the particulars of the job?  Simple. They asked me.

As I said, I was looking for a rough quote, and got them from several of your competitors without any confusion, or contempt.  The top three that I'm workings with-- companies rated higher than yours on both Yelp and Angie's List-- saw your response, and had commentary of their own to add. Like, one said, Why doesn't she just try asking those questions beforehand, rather than ranting about them in response! While another added, How difficult is it to respond in email, like we did?  It seems like your competitors weren't nearly as confused about having a conversation on the internet.  For you, mores the pity.

I'm not looking for a handyman service.  I'm looking for an insured company with top-notch professionals.  A company committed not only to excellent service, but to doing a job-- not cheaply -- but economically.  And, seriously, if you think that's a _bad_ thing... it's really no wonder several of your customers complain about your prices (look it up).

Speaking of looking things up!  You might want to look up the word 'slander' in a dictionary (to do this, get in your car, drive down to the public library, ask the librarian what happened to the card catalog, find out they've been out of use for the last ten years, then ask for help on how to do a search on the internet-- I know how much technology confuses you).  

You've accused me of maliciously or falsely defaming your company, but what I've done here is simply quote (and verbatim, too) from your response to me on Angie's List.  Then I provided my opinion on our communique.  Everything that I've posted here has been 100% factual.  No lies necessary.  Let's face it, lady, I don't have to lie to make you look bad, you do just fine on your own.  

By the way, the word you're actually looking for is 'libel', not slander (one is written, while the other is spoken). I get that you have problems with words, though, so....  I think it would really help if you invested in a dictionary (or, and I'll give you this piece of advice for free (despite how valuable my time is!) You can always use dictionary.com.  Very handy!  Don't worry, no need to thank me!).

Before I go, I had a final word about this cheap, cheap, cheap thing you keep doing.  You said that I said I was looking for the work to be done cheap.  Here's what I said in my original Angie's List response: I'm hoping it's something we can get done simply and relatively cheaply. You have several specials, and I'm not sure if any of them could be used/combined, but I'd really like to see if I could get a quote for the parts/labor.  

It's sad when a customer can't ask for quality and value without being crudely mocked by the company they came to for service.  Why anyone would ever work with you... when they can see, word-for-word, how little respect you have for not only a potential new customer, but for service done at a value, too... is beyond me.

TES recently completed a great project for us.  We built a new barn and needed Oncor (the energy provider) to place a new transformer near the barn.  TES added a new meter box, and breakers, as well as a circuit breaker box inside the barn to handle 200 amps.  Then they trenched 100 yards to my house and brought 200 amp lines to my existing panel on the house so we could eliminate an unsighly old power pole from our view.  They got the whole thing done in record time, had some great suggestions along the way to help me get power to my sheep shed for heat lamps as well.  Pricing was competitive with two other quotes I had received but these folks just seemed like good people, were knowledgeable, could fit the project in, and immediately stood behind their work when we had questions about how things operated.  We could not have been happier with our decision to use them and the outcome.

I contacted Brian to bid on an electrical job recently. Brian was easy to get a hold of, returned calls promptly, and provided my requested quote and information in a fast and efficient manner.  
While I ended up choosing another contractor for the job due to their proximity to the service location, I would not hesitate in utilizing Brian's services in the future if I have additional electrical contracting needs.

Always on time!  Clean, sober and professional!  The installation was flawless and they cleaned up after themselves before they left for the day.   I appreciated Trey's dedication and speedy service when all of the other electricans failed to return my phone calls.

Professional, friendly, thorough, and upfront!

I went with Lykos for several reasons. They offer weekend hours and they were upfront about possible costs and repairs over the phone. This is great to help one with planning and budgeting.

The serviceman that helped fix our AC unit was Martin and his son. Martin was quick to respond and communicated throughout the process of arriving, potential repairs, and explained what the issue was. They made sure I saw that the unit was working before they left.

They were also friendly and professional. You can tell they took the time and thoroughness to do their work. They in no way rushed the process at all.

Overall, strongly recommend and will be happy to hire them again in the future for AC/Heating servicing.

Daryl called me this morning asking if I'd like him to install my ceiling fan today. I said yes and he came right at the time he said he would. He texted me when he was on his way which I especially appreciated. Upon arrival, he worked diligently and therefore quickly. I wasn't surprised at all when he told me he'd been an electeic8an for 30 years because of his effiency. I asked him questions + he was happy to answer them + also told me how rewarding it was to help people. Daryl was friendly and approachable. I love when workers can read your vibe and reciprocate it. He also wore a face mask which was respectful of him! 10/10 would reccomend.

Thank you, Daryl!

I don't know about everyone else's experience, but mine was below par. I had a flood light put in at my house. I met with Jared the owner for a quote which went fine. The day they are supposed to come out at 8am, I got a phone call at 7:55 from Dan asking for my address. How did he not have my address if my appointment was set up two weeks before? Meanwhile, I call Jared and email him and get no response. I told him I had a full day of appointments that I needed to get to and the 8am was agreed upon for that reason. Meanwhile, Dan showed up at 8:50. He finished the job fine, but the customer service is terrible.

I don't appreciate a company that doesn't show up on time. I still have yet to get my phone call or email back.

I had owner of live wire at my residence to do electrical work and cannot express just how professional and courteous he is. I highly recommend Dusty for anyone that is wanting a honest and affordable electrician. Nice to have a reliable company with such determination to make sure customer is satisfied. Thank you Live wire for your prices and hard work

David answered at the first ring. He took his time to listen to my electric problem and was very patient to explain and trying to understand and gave a general idea of how much it cost to fix the problem. I have not to work with the company yet but being responsive is a good sign of customer service.

J & Co did an amazing job. From their prompt response time to working with my timeline they were very professional. Josh showed up on time and was great at working with the challenges we had with where to place my pendent lights. The lights turned out beautiful and I will definitely use them again in the future.

The owner is quick to respond to quotes and requests.  Very nice, super professional.  There when he said he'd be there and very well priced!

Greg is awesome and did a great job installing a new outlet for our home office.  He was quick, efficient, and very professional!  We really appreciate him and the great service we received.  Thank you!

I needed custom LED lighting put in my Condo they did an amazing job. They also installed a charging station for my Tesla in no time. Super friendly professional Great Service!

We've used Eugene for more than 20 years now.  He's amazing.  If you are looking for some big company with electricians standing by, you're looking in the wrong place.  He runs a very small shop, and is scaling back as he heads into retirement.  If you are willing to work with his schedule, though, he is the absolute best in the business. We've used him for everything from totally rewiring a 1940's bungalow to installing new lights and switches in a modern house. He's the most honest person I've ever worked with, and a perfectionist unwilling to leave you with anything but the most solid work. I wouldn't use anyone else.

Thoroughly impressed!  Not only did they get here to give me an estimate promptly, I was able to schedule the work within a couple of days. Probably could have been sooner had we not been out of the office for a couple of days. The morning of the scheduled work, they arrived early.... what???  The young men that did the work were delighful.  Very polite, did the job quickly with positive attitudes.  Everyone in my office commented on how great the electricians were.