Best Plumbing Services in New York, NY

We had a gas furnace issue at my mothers house that needed to get resolved. I called 5 different plumbing firms to provide service. The only one to respond was Rich Hoffman. He called back within a day and also texted me. Fortunately another person was able to show us how to resolve the plumbing issue and we contacted RIch to tell him we didn't need his services. I am writing this review because when you have a plumbing emergency you need to have a reliable resource to help you. Rich Hoffman was the only one to respond to our need. We still have not heard from any other of the plumbing firms we contacted.  I only rated him 4 stars because he didn't get the chance to further impress us with his work.

If I could give this company 100 stars I would! This is the ONLY plumber we will use from now on. We had an issue with our plumbing on the day before Thanksgiving. We were so stressed out because we figured we would never be able to get someone to come and fix it. From the BEST customer service person EVER (Nikki) , to the fact that they delivered and came through when no one else would even call back, this company is TOP NOTCH. Nikki stayed in contact with me, tried everything she could to get to me, and did it all with KINDNESS and a smile. She was AMAZING. Gene is LUCKY to have her. A rare person in this world who is all about service and the customer on the day before Thanksgiving when most people don't even want to work. Great job Gene and NIKKI!!! You're the BEST. We are thankful for companies like yours this Thanksgiving!

Rich and Brian just installed a new hot water heater. They were prompt and courteous and had the job done in no time. Good service at a fair price from nice people. It doesn't get any better.

What a blessing to have found James to change my kitchen faucet and  sink drain pipe in a short notice.
Very pleasant and a great attitude and of course very professional. I had a water leak from the kitchen faucet on Friday before Christmas in a few hours later James was able to get everything back to normal. I totally recommend him for any plumbing work. I'm a happy customer

I highly recommend Flo-Rite, -I needed a fix for my toilet in an old pre war apartment, and Matt was very helpful, fixed the problem, and was available right away for questions and some additional work a few weeks later. honest and knowledgeable, I will be using their services again for larger plumbing work

Called Citywide at 7pm last night and Gary F was at our house by 8. He was a pleasure to deal with and gave us a very reasonable quote, assuring us that he'd get our tub unclogged. We had been snaking the pipes in the basement and had no luck so we were sure it was going to be a hard job. He had the tub pipes clear in 12 minutes and left us to enjoy our night worry free with a 6 month guarantee on the work. Will definitely call Citywide in the future. Gary F is awesome.

This plumbing company is the best around,  it's been in the family since 1929, I would recommend them to any of my family or friends, The guys that work there are friendly and get the job done yhe right way

I'm doing an extensive remodel and Joe Aversa is not only the best plumber I've ever known, he's a true craftsman with the heart of an artist. He cares about his work. Really cares. And he's a great guy and fun to be around! Honestly, if you are looking for the very best then give Joe a call. He's a rare find.

i had a great experience with these folks. I had my furnace go out, and called these guys.

Stan is great, arrived on time, diagnosed my problem, walked through the troubleshooting he was doing step by step with me, figured out what I needed, ordered the part, and installed it.

Great experience from start to finish, and fair rates! He'll be my go-to plumber moving forward.

Kellem was responsive, reliable, timely and did a great job. He sent me pictures very yep of the way since I was not in town. Would definitely use again and recommend!

Called Johnny at 3:30 on Wednesday, he was here by 5p.  My kitchen drain was clogged, so my dishwasher was not discharging the water.  He snaked the drain, and also replaced a pipe.  Very satisfied!  Thanks, Johnny!

EXTREMELY reasonable prices, showed up on time, took care of two small problems while out for a big one and didn't charge extra for them.

Letter to Joseph Kennan( Bob's Lawyer)
In August I contacted Bob McManus, as he was an approved plumber on my cooperative's list. As soon as he answered the phone I greeted him, introduced myself and asked him if he works on cesspools in Breezy Pont. He said he did. I explained to him that I had a cesspool in the front of my house that was not able to handle all the plumbing that was going into it and I wanted my shower and sink water from my bathroom rerouted to a cesspool located in the rear of my house. I explain to him that it was full of sand for many years. I explained also that I had a laborer that would come and dig it out. He asked me if the laborer knew anything about cesspools and I told him no. He said just have him take out the sand that was inside the cesspool and do not have him dig out around the cesspool that he would take care of that part.  We discussed in detail what needed to be done as far as refurbishing (for lack of a better term) the cesspool.   He explained the outside of the entre cesspool would be dug out and lined with a material  that allows water to drain yet won't allow sand to penetrate through and also that gravel would be placed all around the outside.  I knew all about this and was happy to hear Bob was experienced and was able to assure me this would be done properly.  He also explained how everything would be sealed up nice and tight regarding the hole that was being made in my back wall in the basement.

On August 18 I had the laborer come and dig out the cesspool. Bob was actually in the area and came by and looked at the man that was digging out the cesspool while he was standing in the cesspool. He told him in front of me to take out about another foot or so which he did until he hit water. I texted Bob told him it was done and explained he hit water.

Bob's men were supposed to come here two days later on August 20 at 8 AM. At 8:24 AM I texted Bob because no one showed up. He said they were coming, which they did at about 9:15 that morning. They proceeded to do the plumbing work with rerouting the piping from my sink and shower to the back of my basement. They had to make a hole in the foundation wall to bring the pipe  through to the cesspool which they did.

I noticed at 1:45 that they never started digging around the cesspool and there was no delivery of gravel. When I asked the guys when they were going to start doing that, neither of them had any idea what I was talking about. I texted Bob immediately.  In the text I said to him, your men don't know anything about digging around the cesspool or the gravel and you said you were going to put around the cesspool.   His reply was, yes you're right we will need another day. Shortly after Bob came with a few bags of gravel about 5, 40 pound bags of gravel. One bag of gravel is about the size of a shoebox there would be much more gravel needed to surround the entire cesspool. He also was using the wrong gravel a very small pebble like gravel that is never used. He had his man dig a couple of holes in random spots and dump a bag in each hole. It does not make sense to dump gravel at the top area of a cesspool as you want it to drain starting from the bottom up. He insisted that it would be fine he followed that by saying let me know if it doesn't drain but you should be fine.

Bob also had told me the holes that the pipes were going through would be closed up and sealed properly. That was never done. I had to contact him again about sealing the holes. He had someone come back that following Monday to do that. He actually had to use spray foam that I had already in my house to seal it up temporarily until he brought the metal piece to put around the pipe against the wall.

Later on I found a huge hole in the block of the cesspool that my fist was able to fit through.(probably hole that was used for line years ago) That hole would allow sand to spill in and continually enter the cesspool. Once again he had to send one of his men back to place a piece of tin over that hole and bang it in so the sand would stop pouring into the cesspool. Later I wound up getting some bags of gravel to dump around that hole  because it wasn't covering the hole completely still allowing sand to seep in.

When we agreed that Bob would do this job he was going to do it exactly like he said and he only completed half of the work. I paid him $2000 to basically reroute my water and run a PVC pipe. His men worked from 9:30 to 3:00 with an hour lunch break  where I barbecued hamburgers and hot dogs for them.  

I actually had to pump a few days ago because the water was approaching the pipeline. If it did,  then I would have water backing up into my sink and shower. BOB owes me $1000. since he only did half the work.  Now he and his lawyer deny he was ever doing work to my cesspool.  OUTRIGHT LIE!

I had a leak that could not be located.  It came from my floor and leaked into the bathroom below me.  Roosevelt, from A Real Good Plumber, came to my rescue.  It took a half a day to locate the leak which was under tile and concrete. I have a tenant in the space where the work needed to be done.  Roosevelt was diplomatic, kind, and so incredibly professional.  He went beyond what most plumbers do...He wanted me to understand the problem, how it happen, what the scope of the work would be a how long it would take.  He also gave me an estimate of the costs that was very close to what it actually cost.  What could have been an absolute nightmare was eased by Roosevelt's professionalism.

Last night, my steam boiler started running rough and giving off an odd odor, something other than a natural gas smell.  After another company failed to find the problem first thing this morning and told me my chimney was likely blocked, I called Ryan and Co. after verifying myself that the chimney was clear.  They came within a few hours and advised that the boiler flue passages were clogged and needed a cleaning.  A few hours later, everything is working great again.  Fantastic service, super fast response time (can't tell you how many places didn't even call me back), and reasonable rates.

These guys were a life saver!  After hiring another plumber to fix an emergency situation with my boiler, I asked them to check the work that had been done.  Although they said it was OK, they told me that other things the first plumber told me did not make sense.  They also warned me that my boiler was on its last legs and recommended I get a new one plus a new return line.  They told me exactly what had to be moved in my cluttered basement which I did quite promptly,  I then scheduled the installation of the new boiler.  It was a good thing I listened to them.  The plumber who did the job said my old boiler just crumbled when he went to remove it.  They did an excellent job and cleaned up all their mess.  The plumber explained the workings of the new boiler and told me some things that I had to do for maintenance.  While they were there, I asked them to check on my hot water tank and they told me that it was OK for the present but it could break at any time, due to its age.  So I asked them to replace that also and they got both done in one day.  Professional, polite, informative and just plain friendly.  I highly recommend them.

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