Best Plumbing Services in New York, NY

I called Peter on Thursday to ask for a quote to fix my buzzer, he never responded, so I called back the next day, at which time he said he might be able to stop by later that evening. I never heard from him, so I followed up on Monday, at which time he said he would be able to come by the next day at 9am.  

On Tuesday he shows up late at 10am, told me the buzzer would be $200 + parts to fix the buzzer. He removed my lock, and then left at 11am to take another job, told me he'd be back at 2pm, showed up at 5pm.

When it was done, he told me he was gonna charge me $400 instead of the $200 we agreed on because it was more work than he anticipated.

I explained to him that I do not conduct business in this manner, and would be paying him the agreed upon price. He was upset, and very unprofessional. I will not be using or recommending his services again.

The two stars are because after many inconveniences, and him disrespectfully trying to take advantage of me, he did in fact fix the buzzer.

Sloppy, inexperienced, underprepared. Needs better & clearer communication with clients.

I reached out to Dorjan yesterday AM about a toilet leak with details of my issue (water dripping into my neighbors ceiling downstairs at night while I heard water dripping but saw no visible signs of a leak). He was prompt in the reply which is how he got my business. He diagnosed it as a broken drain pipe & flange underneath the toilet and said he may need to cut into my neighbor's ceiling in order to replace the piping which would leave a 2x2 hole in their ceiling! Needless to say, I emphasized to him to please try to fix the issue from my unit.

He arrived on time/early and got to work. I wish there was better communication or he showed me what the issue was when he opened things up because the only time he pulled me in was to mention another problem, a leaking valve and asked if I wanted to fix it. I was working from home and in the middle of meetings so I just said yes, go ahead and fix it. I have no idea if the leaking valve was actually leaking and when he showed me the drain pipe afterwards, I could not tell if it was broken on purpose because the crack seemed almost too large and manmade to my untrained eye. Regardless, he did fix what he said he would and replaced the drain pipe, flange, and valve. He called in an assistant to bring the valve part and they worked together.

Here's where it starts to go south. When he put the old toilet back, he stuck a chopstick I had been using to try and keep the pump from filling the tank into the pump slot and said the toilet was too broken and needed to be replaced. I agreed with him that the flap in the tank needed to be replaced (a cheap rubber item you can get at any hardware store) but the pump was highly suspicious - how could a plumber stick a chopstick in there and pretend that's how it worked when the actual pump mechanism was right next to it? However, I knew the toilet was old and thought, why not do it all in one go since my floor was broken up already and the toilet was on its last legs. We made plans for him to return the next day to install the new toilet. After he left, I stuck the pump back into its proper place and lo and behold it worked. I should've seen that as a red flag and not asked him to return but my old toilet was left unhooked and on a hole in the floor.

An hour later, he called me from the plumbing supply store and said my one option was a Delta toilet for $385. I kept pressing for more details, what model number, what functions and features, how water efficient is it? And he seemed not to understand that I wanted any info on this toilet beyond the price. Frustrated that we couldn't understand each other, I told him there was a Home Depot a few minutes away from me and I would be way more comfortable buying something when I knew what I was getting. He said he would go there and get the toilet and finish everything for the night so he wouldn't have to come back. I understood that, it was snowy and cold but this is not what we planned for just an hour earlier. Nonetheless, off he went to Home Depot and once again, only listing prices to me for the toilets, not anything about the features and functions. Luckily I had the website open to try and find some info and made a choice on the spot.

Half an hour later, he was back to install the toilet. I noticed it was the elongated bowl model, not something I had asked for and again, if he would've answered my function/feature questions, I could've said no to. He had bought it and come all this way so once again I thought, well let's keep going. The issues keep mounting as the install went on: I had a bidet attached to my old toilet and he said he would move it to my new toilet. Instead of asking for directions or help to unmount the bidet, he ripped it from the old toilet and thus destroyed the bolts and mounting mechanism. The tiles he broke to get at the pipe underneath were thrown out. There is a gaping hole of wet wood where those tiles were. I repeatedly asked him how someone could retile without moving the toilet. He assured me it was fine and that he would caulk on the existing tile. He did neither and now I will need to move the toilet to re-tile the hole in the floor. The tank is loose and jiggling on top of said hole and I had to buy new parts to mount the bidet myself.

At this point, it's an hour into what he said would be a 30 min install and I need to hop on a meeting. My husband takes over and was forced to help Dorjan take the old toilet downstairs, lifting it above his head to prevent the dirty water in it from splashing onto him. What would Dorjan had done if it was just me? Left the old toilet for me to remove on my own? Dorjan was also going to leave the toilet on the curb which my husband had to argue with him about. Thus, after spending $1200+ and all day on this, I still don't have a working toilet and have so much work ahead of me to get my bathroom back in order.

We needed a plumber to locate a leaking pipe in our dining room ceiling. Continental Plumbing responded professionally and was able to answer all of my questions regarding fees, covid safety gear and who would be ringing our doorbell. The plumber arrived on time, was polite, assessed the work that needed to be done and advised us of the problem. He gave us a reasonable price for the repair and once we agreed to the work, the plumber and his associate covered up our furniture and made the repairs. We were satisfied with the work and plan to make them our go to plumber.

Great work from this company. I was very worried at the amount of work that would need to be done to my bathtub. The pipe under my bathtub was completely rotted. Dwight was on time and ready for the task. Very professional and knew what he was doing. Now I can take a shower in my apartment due to his work. Highly recommend this company!

Vish and David were super solid very professional fixed my issue and explained my concerns my issues were explained.

I requested a window AC installation service and received a prompt response within a few hours. Two professionals arrived at the agreed-upon time and took care of everything without my intervention. They removed my old AC unit, installed the new one, and even cleaned up after themselves. The entire process took approximately 30 minutes, and they also took away the old AC unit, relieving me of the responsibility of disposing of it.

Such a great job! Michael installed my whole closet from ikea. Will definitely be reaching out in the future!

I love S&B plumbing. I have lived in Hoboken 23 years and they have handled about 5 or 6 jobs for me. Always very responsive and clear in their explanations of what I need and they have great availability.

They are here right now and installing a new stacked washer and dryer. I had some issues with the shipping company who kept rescheduling. They were great and said just call us whenever it gets there and we will send someone out. I explained that I had 48 hours from day of delivery to have it installed and checked out if there were any problems and I needed to return it. They understood and said no problem, they would make sure they had someone there to install and inspect.  

They sent a plumber out a week ago to unhook my old gas w/d. I had them scheduled to come the next day to install the new one, but the shipping company canceled at the last minute. I worked with Joanne on the phone and she said just keep them in the loop.  I informed Joanne that it was now scheduled to arrive today and she said no problem. Just call them when it is in my apartment and they will send someone over. Sure enough, it got dropped off and I called. They had Jose here in 30 minutes. The same guy who unhooked the old unit, so he was familiar with everything. Terrific team!

One of the most reliable businesses I have dealt with in NYC.  Prior to my purchase, every email I sent was answered promptly and every question was answered thoroughly.  I ordered 2 new air conditioners. The technicians were prompt and extremely knowledgeable.  I highly recommend BBCOND to anyone in need of A/C units. Great company!

Needed a local plumber to fix a plumbing issue that I had for weeks and found Patriot Plumbing & Heating information online.  Contacted the company and spoke to Lorri who's extremely helpful and informative had provided a quick turnaround scheduled less than 24hours notices and completed the job within the hour.  I highly would recommend to all as I would definitely be utilizing them on all future projects.

WOW! I won't be able to say enough about Fabio. We have been without heat/hot water for 2days. After calling various companies (gas... electrician etc.) Fabio from infinite comfort arrived. Instead of telling us to call someone else, he partnered with maintenance from my Homeowners Association and got the job done!
He was knowledgeable, friendly, and efficient.
Excellent Customer Service is few and far in between, but Fabio....exceeded my expectations!

Solid work! After being jerked around by a couple people for our kitchen renovation, we found Harry through Yelp. At our first meeting, we definitely got a good vibe from him. Friendly guy, very personable, kind of serious looking, but able to crack some jokes. So we decided to go with him.

The job consisted of three separate trips, because we were coordinating electrical work in the kitchen, and it needed to be done in the proper order. And we were sort of on a deadline and we relayed this to Harry, who assured us it would be done on time. I guess we were nervous and needed to be updated or wanted to know a definitive time. At times Harry could be too laid back, or maybe he was used to more laid back customers, or our job was small so he wasn't as definitive with his dates/times -- but there were two instances where he said he would call/come by, but then he didn't. He always called and let us know -- he never just flaked on us completely or ignored us. However, I guess we were relieved, excited, and hopeful whenever he told us a specific time/date, and we were expecting him on said time/date because that meant things were not stalled. Once he finished his part, we could get the electrician to do his part, and so forth.

It didn't make us upset at Harry; we could tell he was a good guy. But we were weary. We didn't want to be clients that were not taken seriously, whether we were young or seemed passive. We needed to let it be known that we expected things on a specific timeline, as promised (that's why we went with this business in the first place). My husband sent out an email on two different occasions asking for more information, and asking to speak with Harry. Harry's office manager/receptionist was on point. She always responded very quickly.I could tell she kept the ship running smoothly, because whenever we emailed her, Harry would follow up with a call. I really appreciated that communication. It was instant! I can tell they do take their clients and business seriously.

In the end, it all worked out. As for Harry's work, it showed quality. And he was efficient with what he did in one day. He and his team also cleaned up after themselves, very well. They didn't leave garbage or sheet rock dust . They even swept up too.

I know our job was small and minor, but I have confidence that bigger projects or a full on gut/renovation, he could do very well.

Adonis and the team at Premium Sewer and Drain were so efficient, both in their communication leading up to it and the actual repair.  I'm so glad I hired them and will definitely call again next time I need some plumbing done.  

Thank you!!!

Very happy with service. Great price and they came out quickly and fixed what needed help. Will definitely be a return customer and highly recommend.

Had them install new boiler They put circulator in wrong called 4 times to correct.Has left my basement without heat for 2months. Basement is finished and is my daughters bedroom .Do not  use

Have called Arch Plumbing twice now.  The first time for a major shower repair,; second time a clogged line and leaking pipes in my kitchen.  They spotted the problem(s) quickly, repaired, cleaned up (spotlessly) with extremely reasonable charge.  No recurring problems.

Got the referral from my local plumbing supply store.  Guess that was a good sign.

Great service. Quick fix and friendly. Had to wait a few hours for them to turn up (thus the 4-stars) but otherwise great and I didn't feel too ripped off, as I have in the past when using emergency plumbers.

This process is still ongoing. I called the company several weeks ago. The estimator showed quite late, after follow-up phone calls, on 8/13/16 and gave a price of $350 for one unit Kohler San Souci Touchless Comfort toilet replacement. When the toilet arrived on 8/18/16.  I made contact with them and they arranged the installation date on 8/22/16. They told me that the price is $450. I challenged the quote because I was told it was $350. Since I already invested time and energy I went along with it. Yesterday and today 8/22/16, I spent a lot of preparation to clear the hallway as well as the bathroom, as well as cleaning the toilet. I called at 8:30 AM today to confirm the promised arrival time between 10 and 2. The person told me that he wasn't sure about the time. I called  at about 2 and he told me that he can't make it today. I stayed home to meet with the installer and that means no income since I'm an independent consultant at 70. However, on their side they didn't lose money. I was told that they will try to do it tomorrow 8/23/16. I asked what time. He told me to call at 8:30AM otherwise I guess they will not call me. It sounds like it's their usual business practice. They were not really apologetic about the inconvenience they have caused. Let's see what the customer's experience will be tomorrow.

Addition:
Unfortunately, when I called exactly at 8:30 AM Mike, after a long pause,  told me that it could be scheduled in the afternoon. I was able to find another plumber who did the installation with COI the same day.

I called this company and it's a scam. They sent a so called repair person who didn't fix my leaking fridge he just took a blow dryer and melted ice. He came up with so many scenarios and at the end my fridge kept leaking. Their number is a Google number that changes and they told me to make a payment electronically on square space. Also promised me a 6month warranty. Obviously when I called they went MIA.!!!!!! Please do not fall for these scammers. They go by Gotham appliances or K.A.R. Check out the pictures of the repair guy he goes by the name Vicky. Now if they comment they will most likely say we don't know the guy (of course they will)....

VERY EXPENSIVE!!!!! $658.81 15  Minutes  too clear a kitchen sink corporate prices go elsewhere