Best Plumbing Services in New York, NY

BEWARE!!!

Hired this guy to do some odds and ends in my NY home as I travel a bit. He did a couple of small jobs for me and seemed reliable and trust worthy. Gave him the lock box info, so he could have access to get in for the work.

I get home one day to find sheets on the bed that I left bare... huh? Clothes strewn about. His iPad sitting on my bed and slippers under the nightstand. Has this guy been sleeping in my house?

I then noticed familiar liquor bottles on the book shelves and mantel above the bed. Rare stuff acquired from international travel that sit there empty. All of it. Every single ounce from every single bottle bottle was gone. Some of the stuff I'd never even opened.

You can imagine the anger and sense of betrayal when I find out he rummaged through boxes of my deceased mother's things and for sure stole an LV purse.

When I confronted him, he said he didn't want to stay with his grandmother... what?!  When I discussed it with a lawyer, they said there is little i could do legally because I have him access. Don't give this guy access to your home.

Sloppy, inexperienced, underprepared. Needs better & clearer communication with clients.

I reached out to Dorjan yesterday AM about a toilet leak with details of my issue (water dripping into my neighbors ceiling downstairs at night while I heard water dripping but saw no visible signs of a leak). He was prompt in the reply which is how he got my business. He diagnosed it as a broken drain pipe & flange underneath the toilet and said he may need to cut into my neighbor's ceiling in order to replace the piping which would leave a 2x2 hole in their ceiling! Needless to say, I emphasized to him to please try to fix the issue from my unit.

He arrived on time/early and got to work. I wish there was better communication or he showed me what the issue was when he opened things up because the only time he pulled me in was to mention another problem, a leaking valve and asked if I wanted to fix it. I was working from home and in the middle of meetings so I just said yes, go ahead and fix it. I have no idea if the leaking valve was actually leaking and when he showed me the drain pipe afterwards, I could not tell if it was broken on purpose because the crack seemed almost too large and manmade to my untrained eye. Regardless, he did fix what he said he would and replaced the drain pipe, flange, and valve. He called in an assistant to bring the valve part and they worked together.

Here's where it starts to go south. When he put the old toilet back, he stuck a chopstick I had been using to try and keep the pump from filling the tank into the pump slot and said the toilet was too broken and needed to be replaced. I agreed with him that the flap in the tank needed to be replaced (a cheap rubber item you can get at any hardware store) but the pump was highly suspicious - how could a plumber stick a chopstick in there and pretend that's how it worked when the actual pump mechanism was right next to it? However, I knew the toilet was old and thought, why not do it all in one go since my floor was broken up already and the toilet was on its last legs. We made plans for him to return the next day to install the new toilet. After he left, I stuck the pump back into its proper place and lo and behold it worked. I should've seen that as a red flag and not asked him to return but my old toilet was left unhooked and on a hole in the floor.

An hour later, he called me from the plumbing supply store and said my one option was a Delta toilet for $385. I kept pressing for more details, what model number, what functions and features, how water efficient is it? And he seemed not to understand that I wanted any info on this toilet beyond the price. Frustrated that we couldn't understand each other, I told him there was a Home Depot a few minutes away from me and I would be way more comfortable buying something when I knew what I was getting. He said he would go there and get the toilet and finish everything for the night so he wouldn't have to come back. I understood that, it was snowy and cold but this is not what we planned for just an hour earlier. Nonetheless, off he went to Home Depot and once again, only listing prices to me for the toilets, not anything about the features and functions. Luckily I had the website open to try and find some info and made a choice on the spot.

Half an hour later, he was back to install the toilet. I noticed it was the elongated bowl model, not something I had asked for and again, if he would've answered my function/feature questions, I could've said no to. He had bought it and come all this way so once again I thought, well let's keep going. The issues keep mounting as the install went on: I had a bidet attached to my old toilet and he said he would move it to my new toilet. Instead of asking for directions or help to unmount the bidet, he ripped it from the old toilet and thus destroyed the bolts and mounting mechanism. The tiles he broke to get at the pipe underneath were thrown out. There is a gaping hole of wet wood where those tiles were. I repeatedly asked him how someone could retile without moving the toilet. He assured me it was fine and that he would caulk on the existing tile. He did neither and now I will need to move the toilet to re-tile the hole in the floor. The tank is loose and jiggling on top of said hole and I had to buy new parts to mount the bidet myself.

At this point, it's an hour into what he said would be a 30 min install and I need to hop on a meeting. My husband takes over and was forced to help Dorjan take the old toilet downstairs, lifting it above his head to prevent the dirty water in it from splashing onto him. What would Dorjan had done if it was just me? Left the old toilet for me to remove on my own? Dorjan was also going to leave the toilet on the curb which my husband had to argue with him about. Thus, after spending $1200+ and all day on this, I still don't have a working toilet and have so much work ahead of me to get my bathroom back in order.

My mom recently moved to NJ and I was looking for a company to snake her toilet. They came on time and was also able to take a look at other plumbing work I needed and provided me with an estimate. They gave the best price for drain cleaning. Will use again for any plumbing needs

Great work from this company. I was very worried at the amount of work that would need to be done to my bathtub. The pipe under my bathtub was completely rotted. Dwight was on time and ready for the task. Very professional and knew what he was doing. Now I can take a shower in my apartment due to his work. Highly recommend this company!

Came out, clearly not interested in the project. Was sent by home depot to provide a quote, spent less than 5 minutes in the house and told me they wouldn't do the job unless it was bigger.

I requested a window AC installation service and received a prompt response within a few hours. Two professionals arrived at the agreed-upon time and took care of everything without my intervention. They removed my old AC unit, installed the new one, and even cleaned up after themselves. The entire process took approximately 30 minutes, and they also took away the old AC unit, relieving me of the responsibility of disposing of it.

I moved into a condo in Williamsburg, that needed a ton of odd-jobs completed. Michael came quickly to my aid, and completed everything from hanging things on walls, to plumbing and electrical issues. He provided his COI to the building, which was required and couldn't be a nicer guy!  I will be calling again for any task!

Excellent service. Steve really knows his stuff and acts with integrity and honesty. I know people who have been turning to him for over 10 years. He's a good guy and does a thorough job. Best plumber I've encountered.

I called on a sticky hot day in July to request an installation asap. 24 hours later, my apartment was cool and comfortable!

Joe was informative, friendly and personable. He has a great sense of humor. From start to finish, the entire installation took less than an hour. They worked efficiently, and the end result was a solid installation of a top quality air conditioner.

I would call again in a heartbeat, and definitely recommend them to anybody trying to avoid the wheeling and dealing sometimes unavoidable at PC Richards.

Tournquist  was going to charge 77 year old mother 7500 plus dollars to reconnect a gas line, check for leaks and put in a meter. Sal got the entire job done for 2300
Use Sal he's great

We were lucky enough to choose Fabio when we first moved to the area and we've used him several times. He's honest, polite, punctual, and makes great recommendations for when you need service and when you don't (ie I believe he won't charge me more than necessary).
We've met some of his team and been impressed every time they come out! 5 STARS!

We had Harry do a few things for our shop; built a partition wall and did all of our overhead lighting including two chandeliers. The work they did was fast and he's so nice to boot. I would recommend him to anyone for anything.

never heard from them, so we found a contractors worker who was willing to do it for us that same day and he got a big Christmas gift as well.

We highly recommend Mike for your plumbing emergencies. He was able to help us on a Friday afternoon a couple of weeks ago. He was very courteous and professional. Thank you Mike!

I don't know what John D. is talking about; I suppose nobody's perfect.  But I've been using Wellbrock for eight years and they always treat me fairly, are responsive, and do great work.  It's really nice to have a local, reliable plumber--Doug and Co. fit the bill.

Have called Arch Plumbing twice now.  The first time for a major shower repair,; second time a clogged line and leaking pipes in my kitchen.  They spotted the problem(s) quickly, repaired, cleaned up (spotlessly) with extremely reasonable charge.  No recurring problems.

Got the referral from my local plumbing supply store.  Guess that was a good sign.

I couldn't agree with David A more. Totally rude on the phone--answer the phone with a simple Good morning, and then when I ask, Uh, is this Ariel Plumbing? they got all snippy and acted like it was the dumbest thing I could possibly have asked.

But I was willing to overlook because they said they'd be there to do the job within 45 minutes. 2 hours went by. I called. They said they'd page the plumber and he'd be over ASAP.

Another hour. Another call. Another promise.

Another hour. Another call. Another promise.

Yet another hour. Yet another call. Yet another promise.

And still another hour. And still another call. And this time, I was told that, unfortunately, they'd have to reschedule for the following day.

And then they never showed up at the appointed time. So I cancelled, much to their chagrin.

I had no idea finding a decent trustworthy plumber was so difficult in this city. This is NOT the place to start. I think Vermont P. is a fake and works for the company and put up a fake review.

I don't buy it. You shouldn't either.

I recently had a steam steel convector radiator replaced by Don of Fred Smith Plumbing.  Don came to my apartment on time and did an excellent job, had a very professional manner, was obviously extremely experienced and an expert who could be trusted. Both Don and his helper were very mannerly, which I do respect and appreciate.  I do believe Fred Smith does a lot of big jobs for big clients, the City, etc., emergency work, etc.; and, if you are an apartment owner with a smaller job like mine, you may need to have Zen-like patience and persistence to make the job go forward from initial contact, estimate, revised estimate, to scheduled work. I believe it is worth it because Fred Smith is established and headquartered in Manhattan for over 100 years; and, they can quickly and easily provide your building manager with proof of adequate insurance coverage. Both of these features are very important.

I called this company and it's a scam. They sent a so called repair person who didn't fix my leaking fridge he just took a blow dryer and melted ice. He came up with so many scenarios and at the end my fridge kept leaking. Their number is a Google number that changes and they told me to make a payment electronically on square space. Also promised me a 6month warranty. Obviously when I called they went MIA.!!!!!! Please do not fall for these scammers. They go by Gotham appliances or K.A.R. Check out the pictures of the repair guy he goes by the name Vicky. Now if they comment they will most likely say we don't know the guy (of course they will)....

Call these people if you want to get completely ripped off.
My tenant has called Roto Rooter because dishwasher didn't drain water, and the water was leaking.  The fix on the invoice was kitchen sink drain stopper clean.  Three trips.  Replaced the 2 Elbow waste pipe for kitchen.  For this, they have charged her $200 for parts and $732 for labor.  First, an elbow pipe cost $20 max, so that should have been $40 at most.  The job lasted an hour and 20 min, counting the time he had gone to park his car and to retrieve tools, which was treated as three trips on the invoice.  My tenant is a young woman with no knowledge of plumbing and has signed off on this without checking with me first.  When I called them, and spoke with the manager on this blatant abuse of pricing, his response was that this is their price and the tenant was willing to pay this.  Yes, I understand that they are free to quote whatever price they want to, and it was my tenant's own fault to get ripped off for not checking with other companies.  However, it is completely dishonest to take advantage of someone just because they didn't know what the going rate is for the type of service performed.  This job should not have cost more than $400 by a licensed plumber, and I'm counting higher because it is NYC.  For a similar job, I have paid $200 elsewhere.
I'm giving them 1 star because at least, the job was done correctly and the problem is solved. But Roto Rooter is never getting my business again.