Best Plumbing Services in Indiana

What started out as a positive experience ended up being not so great.

I had a Steve lined up to come today (3/4/19). I felt very comfortable with him and his reviews. I took a half day off of work and was home by 11:45 at the latest. Steve called and texted at 12:04 to say his plumber was on his way and was I home? I didn't hear his phone call or text, either because I walked outside to the mailbox at one point or just didn't hear it when I was mopping the floor. I called Steve around thirty minutes after his initial phone call and he curtly told me he sent his worker (his son) to another location. Note: I was home. He said he would send his son out between 12:30 and 1:30, after he finished up with his previous job. He never said he would call ahead of time. I had just texted him pictures of the water damage the previous night (3/3/19) so, obviously, I was going to be home.

There was no excuse for what he did. His reasoning was they always call ahead of time because customers change their minds. That was NEVER mentioned to me.

I was very clear that he was the plumber I wanted to use, and that I was taking a half day off. Obviously, I planned to be home if I texted him on Sunday night at 7:00, showing him pictures of the water damage in my home.

I would never treat a customer like this, and as a result, I would never recommend him to anyone.

They replaced my water heater and installed a water softener.  They are Professional, fair and efficient.  I would definitely recommend.

Good company, reasonable prices. Quality work. 7 year warranty. RO installation was great too.

Quintin was out today, to fix a leaky faucet. The communication prior to his arrival was almost overwhelming; I got updates all day and I wasn't even expecting him until this afternoon! He came in, looked at the problem, listened to my concerns and then went out to his van and came back with 4 different options. Of course, I chose the simple, least expensive one, but I'm sure I'll get another chance at it - the joy of older homes.
Great job!

Really nice young man, Andrew Miller that did the work, I would give him 5 stars.  I thought the price was a bit high but it was the weekend and considered an emergency call.  The scheduler was very polite and helpful.  Overall a pretty good experience.

I would definitely use Grateful Plumber again, they responded quickly to my service request, and I didn't have to wait long to get the work done. Their prices are fair and reasonable and was less than other plumbers I called. And the quality of the work was great and they were respectful of my home.

i sooooooooo wish i could make this a no star review.    we had chapman install our payne ac unit and compressor in 2018.
the install not only took 13 hours the first day the service manager **chris had to come out the second day to fix something i made sure they we're 100% aware of before they started and did incorrectly.  well we are now a year and a half out from install and  outside our service warrenty  still having the same problem and looking at paying for labor that should have been fixed previously.  the home is a  1600 sq foot home yet the ac cannot get the house below 78 when above 90 out.  

i cannot say enough horrible things about how condescending most of the office employees & managers have been especially shirley & chris.......  

maybe i should send this write up to the colts so they can think about who the have represent them....

stay away from this company!!

My experience with this company was very pleasant and professional. I initiated a request for someone to come out online and was called the following weekday. The plumber was extremely courteous and professional.

Pictures indicated complicated door installation but my simple door installation was unacceptable! Asked if he could recommend someone......not able to recommend any one else. Gets one star because he at least got back with us.

Called Bob and he came the same day. He is honest and works quickly. I'll use him again

Called Carter's out for a new gas dryer instal and hookup. Very friendly customer service from the first call. The technician called before our appointment and was right on time. Very pleased with Carter's My Plumber.

We have used Howald for several years for heating and plumbing services. Every specialist that has been in our home has been courteous, prompt and helpful with explaining any issues and costs.

We have had minor and major repairs done. Recently we needed a new thermostat user interface and the technician, James, helped me set up some functions and the app on my phone. He went above and beyond.

We paid a fee to be in a plan that includes routine maintenance, discounts  and priority in scheduling. So far that has paid off nicely since the furnace in our new home has had several issues.

Will be recommending this business to friends and family.

Great service!  Our outside faucets were leaking so we called Plumbing Paramedics. They were able to come out the next day. Bobby was super nice and was able to fix the problem within a few minutes. I've dealt with other companies that made me feel like I was being taken advantage of. But Bobby made me feel comfortable and told me he was going to try to fix it before automatically going the replacement and expensive route. Thanks so much for the great service.

Very happy with the service. We called them, They quickly came to take a look, diagnosed the problem and were out the door. While the price seemed a perhaps higher than I expected (my job was a big one) it was done quickly, and right. I would recommend Maxwell and sons for any of your plumbing needs, hands down. If you want solid service and it done right, it's worth it to give them a call.

GREAT, QUICK and CHEAPER!  I try to provide credit where credit is due and we called several places on short notice.  They quoted substantially less, showed up the same day and did a great job.  I don't want to name names as to the others, but PLEASE check them out even if you're in a hurry - they're good, cost effective and saved me a ton. I will be a return customer.

My service experience was quite bad, and a long series of errors were made.  Originally i posted a very detailed and negative review.  Since then I have been contacted by Jason Godby, and was treated very well.  I was assured that my experience was the exception, not the norm, and I believed him.  I have decided to replace my previous extremely negative review, not because I was asked to, but because after my conversation with Jason I felt that they no longer deserved it.  I will use them again and hope that my previous experience was a fluke.

We just had our yearly air conditioner check up as part of the Service Club.  They are always very thorough and I have been happy with every technician that has been here.  We purchased a new AC unit through them last year and the sales individual was very honest, very informative.  I'm sure we will continue to be customers for years.

Our technician, Jeremy, was very punctual.  When he came in he immediately put his orange booties on and went to work.  He was very professional in his inspection and confirmed what we already knew in one bathroom.   With the exception of the one bathroom we passed the inspection.  Jeremy gave us helpful advice in the settings on our water heater.  Once done with the inspection I asked him if he could repair the problem in the guest bathroom and he said he could, and he did.  Even with the help of one of our five cats.   We have dealt with this company several times now and am very pleased with their services.

i just read the peterman brother's response to my yelp review. i believe it was written by the same person i spoke with from the customer experience team. wow! i am without words! i don't know how to be any clearer! i told him on the phone when he called then i communicated it again in my review... i did not request a diagnosis of any kind!  i was well aware of the leaky pipe and i intended to fix it myself. i knew of the leak before i ever picked up the phone to call peterman brother's. this required no diagnosis as i already knew about it and i already knew what i was going to do to fix it!! all i wanted from peterman brother's was to unclog a drain as specified in my initial call! nothing nothing nothing more! you charged me a diagnosis fee for something i did not, i did not, i did not request! do you understand? wow! this is what you can expect if you deal with this company! i know times are tough for employers right now and it's hard to find qualified employees but come on!

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