Best Plumbing Services in Indiana

Just had excellent plumbing services from Steve Morin and his son.  Highly recommended!!

Winters was great!  Very responsive to setup someone to come out to the house.  He was very professional, knowledgeable, and walked me through what he would be doing and the pricing before he started.  He even informed me of next steps and what to keep an eye out for; I was very pleased!  They will definitely be our company of choice for any plumbing issues in the future.

We can't say enough about our experience! We had a water softener leak and Matt came out immediately, prioritized our job, helped us with the warranty work and was in and out super quick. Even cleaned up after! It's hard to impress me with customer service these days, but Matt and Coopers water conditioning are 5 stars in my book. Thank you, and great job!

I had a clog in my home's sewer line. Hope came out, tested the line, and said I would need a clean outline installed so they could complete the removal of the obstruction.

I was given an estimate for the work. With the estimate I asked for a breakdown of material and labor costs and was told we don't do that
I stressed that I needed this repair done ASAP as I had sewage backing up in a basement drain. I agreed to the estimate and a 10% deposit was paid as requested.

The estimate was done on a Wednesday and the job scheduled for the upcoming Friday morning @ 9am. The Tech from Hope did not show up until @ 3pm. I was not informed at any time earlier that day that there would be a delay.

The Tech said it was too late to start the job, and he would be back on Monday. Keep in mind I have sewage backing up in my basement. I asked for a Saturday (next day) start and was told no, it would have to wait until Monday.

Before he left, the tech then, without discussing with me, drove a large excavator over my front lawn with the intention of leaving it there all weekend. It was parked away from the repair site and if left there would have further damaged my grass. I asked him to remove it and bring it back on Monday. He complied, but was obviously not happy with having to move the machine back to the trailer it arrived on. This resulted in unnecessary damage to my front yard grass.

On Monday the repair was finally done. However, the resulting excavation pile was scattered over a larger area then the excavation dig itself, and contained broken pieces of the dirty sewer pipe on top of the dirt pile (see picture) The smell was pretty bad.

I asked the tech to have the debris removed and the dirt pile consolidated and graded to the point where it will settle evenly over time. (see picture) He said that he had to leave, but that Hope would call me to schedule someone else to take care of this cleanup request.

He also insisted before he left that he collect my balance due in full because if I don't, I will be in trouble when I get back to the office Red flag, and I now understand why this adamant request for payment was made.

I was never contacted to complete the worksite cleanup. I called the Hope office 3 times over the next 5 business days to get the work completed. I also sent an email with the before pictures contained in this review.  I was repeatedly assured I would be contacted by what the Hope main office called an Excavation Manager to address my concerns. Not once was ever contacted by phone as requested, or my email or text. I asked to speak with the owner, I was twice told he is too busy to speak with customers today I asked that he call or email me when available. He never did.  

Frustrated, I simply did the cleanup and proper grading of the excavation site myself (see picture captioned completed) to include collecting up more sewer pipe debris that were supposed to have been removed by Hope.

I was very disappointed by the unexplained delays, the shoddy quality and timing of the work, the lack of customer service, and the poor communication and attention to detail that I experienced from Hope Plumbing of Indianapolis.

Dan and Antoneo were very professional, followed covid-19 PPE guidelines, and answered LOTS of questions. I was very impressed with the options they gave me and appreciated their honesty. I found out that I didn't need to replace my toilet, that they could repair if for less. Dan came back and did great work! I will use this company again for any plumbing needs!

This review incorporates three separate visits to my home by Grateful Plumbers. Friday, 8/7/20 an estimate, Monday, 8/10/20 rough plumbing and Friday, 8/14/20 connecting plumbing and installation of vanity. Adam, with Grateful Plumbers, came out last week to provide an estimate for plumbing a new dual sink bathroom vanity from a single sink vanity and then complete hook-up and installation after movers get  vanity from garage into bathroom location. Adam was professional, had competetive pricing and honest about concerns he could encounter with a 65 year old house.

Adam's concerns were justified when he returned on Monday to plumb the new drains and water lines. Several things weren't where we expected or it was an extremely tight fit into the existing space. I was thinking a new, simple T-drain off the existing drain when I purchased the new vanity but not so much. Regardless, Adam made everything work with a few modifications.

Next, and last, the new vanity was moved into place by Bell Hop Movers. They did an awesome job moving the heavy vanity with the marble top and sinks already attached. More to come under their business.

Adam worked within our schedule and budget, his apprentice, Brandon, was major helpful, both were polite, down-to-earth and did a good job. I'm glad we went with Grateful Plumbers.

Two days to get a mini-split expert to our location, diagnosed a problem repair using guesswork. Quoted $500+ dollars for a warranty repair that covered parts. Time and materials is what is expected, they charge for knowledge, which was more guesswork that diagnosis.

My experience with this company was very pleasant and professional. I initiated a request for someone to come out online and was called the following weekday. The plumber was extremely courteous and professional.

Pictures indicated complicated door installation but my simple door installation was unacceptable! Asked if he could recommend someone......not able to recommend any one else. Gets one star because he at least got back with us.

My kitchen sink wasn't draining. I called Bob and not even 24 hours later he came to the house. He fixed the issue within 10 minutes! Super nice, knowledgeable, and affordable. I'll be keeping his business card close for any future needs.

Great customer service!  Josh S. was great!  He was on time and very knowledgeable! He also answered all my questions!  Would definitely recommend and will use again in the future!

Always prompt to return your call. Have used them for both plumbing and HVAC issues. Knowledgeable local people that get the job done and have always treated us well.

Very satisfied customer.

Called for emergency plumbing service on a Sunday afternoon. Was told I should get a call from a technician by 4pm. I never got a call from anyone. Waited all evening and night, had to call the office 4 times and still no service. So much for emergency response. will never call again

Excellent to work with. Came out same day for a broken sump pump and they quickly replaced it for a reasonable price. I will use them again.

I have always found the owner Mark to be very knowledgeable about water heaters. He knows his stuff. Gas water heaters are big on his list. The electric tankless are pretty much impossible except to run a single fixture in a home or business like a sink or lav. Plumbers know that. We get the specs on how much heat rise you can get from a device used to heat water from the cold, cold ground. A tank can heat and simmer the water over a two hour period. A tankless has to instantly heat the cold water into something usable.  For instance, a gas tank may be 38,000 BTU, and a tankless would need 199,000 BTU. That's over five times the amount of gas required to heat the water as quick as needed. Heating by electricity is far less efficient. I have learned so much over the years from Mark. Thanks :)

I needed a half turn master shut off valve for the water installed. I called and asked for a ballpark figure and the price was so good I told them let's do business. They came out the next morning and installed it and thank God they did, because I had a leak in the upstairs toilet where I needed to turn the water off that night. I definitely will use them again.

We've used action air quite a few times to service our AC and furnace along with replacing our water heater. All great experiences until recently when Josh was sent out for a tune up on our AC. He recommended we purchase a whole home dehumidifier and air purifying system. We've had action air clean our ducts and sanitize with no mention of any concerns and prior tune ups, no concerns communicated. Josh says it's the end of month and maybe his boss will do a deal but in total it would be close to 7k. I said no given the cost and economy and he passively aggressively says well it's your house, your air, you choose what to breathe showing his true intention of wanting to push product sale.

Our shower would not turn off. We had to shut the water off for the entire house. Nick was able to rebuild the faucet for us and we are up and running again. I would recommend Summers if your looking for a reliable, reasonably priced plumber.

I scheduled appointment to have my sink drain cleared (of a clog). I was told that a solution was not guaranteed, and I did not have a problem with that. I felt confident that snaking it would clear it (as I had previous experience with the same issue).
On arrival, the person (who referred to his qualifications as an apprentice)
asked me to sign a form Waiving All Liability for whatever might happen--for instance if he should happen to break off the snake cable within my pipes and couldn't get it out. He seemed like a nice person, but  I told him that I would not sign that form, and he phoned his boss who told him not to do the job.  I asked him if Peterman Brothers was insured, and he told me that they were.  However, if Peterman Brothers is not willing to stand behind the work of their apprentice, then should they send them to work on my house?  I have NEVER had any company who has done work around my house ask me to sign a waiver like that. Not even the company that cleared the drain for me previously,  who has since retired.  Incidentally, the apprentice still wanted to be paid, and I think that his boss should pay him something for his time since he told him not to do the job.

I hope that what I have explained is insightful in illustrating how Peterman Brothers is able to offer competitive prices in their coupons and advertisements.  They send out people that they are not willing to stand behind who lack depth in their field. Even if, they are unable to solve a problem (for whatever reason), they get paid anyway--and they assume, no liability.  How great of a business model is that?  On the average, it probably works out for many  people. Call me old-fashioned, but its not for me.

Reply to Lauren's comment (below):  
Lauren, which of my comments about my experience yesterday with Peterman Brothers do you have doubt about being factual?  You may verify my story directly with Dorjan J., who seemed like a very nice young man--at least younger than me--ha.  I've since had my drain cleared/snaked so I really have no current technical issue for Peterman Brothers to assist me with.  But I believe that it is only fair to inform all potential customers that they may/will be asked to sign a waiver of liability BEFORE the time that the apprentice shows up at their door--in fact before they schedule an appointment!  Please correct me if I am mistaken, but I believe nothing about this is written on your coupons or at your website. I have never had an HVAC business ask me to sign a waiver of liability. The closest thing I can think of is buying a used car as is--which seems to be the norm in that industry--but not the norm in HVAC, to the best of my knowledge. As I wrote earlier in more detail, Peterman Brothers has an interesting business model, one that seems unique in HVAC.

Update:  By the way, I took another look at the coupons that they send to me in the mail. In the fine print it indicates that you must own your home.  That seemed strange to me when I read it the first time, but in retrospect I think that I understand. The reason must be that if you don't own the home then you probably lack the legal *authority* to waive their liability.  Nothing like I having a contractor who wants to play games with you from the get-go, huh? I don't call that transparency.  I want a contractor who seem more like an ally than a potential adversary.  You can find all too many instances of the latter if you read many of the review here.  

One of my relatives referred to their technicians as SALESnicians because they wanted to replace the entire HVAC system rather than replace a dead motor a little over 10 years ago. We simply replaced the motor and the system is running fine. Yes, there have been 2 minor repairs since then, but my point is that the system was not worn out and Peterman's was in too big of a hurry to create a $10K+ expense for us.   Together, the 2 repairs I mentioned cost less than $600.   I hope that this is helpful to you!  Don't hesitate to get a second opinion.

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