Best Plumbing Services in Indiana

We had two leaking toilets. I emailed on Monday and got an immediate response. They scheduled for Wednesday, showed up early (!!), were polite, thorough, fairly-priced, and efficient. We will definitely call them again for any plumbing needs.

Mr. Winters was very kind and attentive as I explained our troubles with two different toilets. He offered several options for solving our problems with both and was willing to explain it all again to my husband over the phone.  He was honest, thorough, and conservative with his solutions, never pressuring us into unnecessary purchases. We will definitely call him with all future plumbing repairs and evaluations.

I haven't used Cooper's for any repairs but, I was impressed with their trustworthy customer service.  I had reached out via Yelp to ask for a quote on a possible water softener repair.  Craig replied promptly, asked some general questions about what issues I am currently seeing and our current model and advised me on what possible issues I may be experiencing.  He advised that they wouldn't be appropriate for my issue.  This prompted further investigation on my part which lead to a slab leak rather than a water softener issue.  I really appreciated the advice and his thoroughness.  It saved me an unnecessary service cost and time.  I know who I'll be calling in the future if we do run into any water softener issues.

I had a clog in my home's sewer line. Hope came out, tested the line, and said I would need a clean outline installed so they could complete the removal of the obstruction.

I was given an estimate for the work. With the estimate I asked for a breakdown of material and labor costs and was told we don't do that
I stressed that I needed this repair done ASAP as I had sewage backing up in a basement drain. I agreed to the estimate and a 10% deposit was paid as requested.

The estimate was done on a Wednesday and the job scheduled for the upcoming Friday morning @ 9am. The Tech from Hope did not show up until @ 3pm. I was not informed at any time earlier that day that there would be a delay.

The Tech said it was too late to start the job, and he would be back on Monday. Keep in mind I have sewage backing up in my basement. I asked for a Saturday (next day) start and was told no, it would have to wait until Monday.

Before he left, the tech then, without discussing with me, drove a large excavator over my front lawn with the intention of leaving it there all weekend. It was parked away from the repair site and if left there would have further damaged my grass. I asked him to remove it and bring it back on Monday. He complied, but was obviously not happy with having to move the machine back to the trailer it arrived on. This resulted in unnecessary damage to my front yard grass.

On Monday the repair was finally done. However, the resulting excavation pile was scattered over a larger area then the excavation dig itself, and contained broken pieces of the dirty sewer pipe on top of the dirt pile (see picture) The smell was pretty bad.

I asked the tech to have the debris removed and the dirt pile consolidated and graded to the point where it will settle evenly over time. (see picture) He said that he had to leave, but that Hope would call me to schedule someone else to take care of this cleanup request.

He also insisted before he left that he collect my balance due in full because if I don't, I will be in trouble when I get back to the office Red flag, and I now understand why this adamant request for payment was made.

I was never contacted to complete the worksite cleanup. I called the Hope office 3 times over the next 5 business days to get the work completed. I also sent an email with the before pictures contained in this review.  I was repeatedly assured I would be contacted by what the Hope main office called an Excavation Manager to address my concerns. Not once was ever contacted by phone as requested, or my email or text. I asked to speak with the owner, I was twice told he is too busy to speak with customers today I asked that he call or email me when available. He never did.  

Frustrated, I simply did the cleanup and proper grading of the excavation site myself (see picture captioned completed) to include collecting up more sewer pipe debris that were supposed to have been removed by Hope.

I was very disappointed by the unexplained delays, the shoddy quality and timing of the work, the lack of customer service, and the poor communication and attention to detail that I experienced from Hope Plumbing of Indianapolis.

They were very responsive to my request.  I didn't give them a good value because when I inquired about the visit they were going to charge me $99 for the visit and assessment.  Which was the highest of the company's I spoke with.  They wouldn't give me that $99 dollar credit if I selected them to do the work.  However the other 2 companies I contacted would give me the assessment cost credit if I chose them.
I didn't choose them to perform the work so I cannot speak to their quality.

Price quoted was charged.
On time.  Quick and accurate assessment.
Quick job with sump pump replacement-in and out under an hour.

Two days to get a mini-split expert to our location, diagnosed a problem repair using guesswork. Quoted $500+ dollars for a warranty repair that covered parts. Time and materials is what is expected, they charge for knowledge, which was more guesswork that diagnosis.

First time we used Big Frog Plumbing based on a recommendation and we were not disappointed. Scott arrived on time and was very pleasant. He came up with a solution that eliminated the need to cut into our drywall.  Impressive! We will definitely use them again and recommend them to others.

Pictures indicated complicated door installation but my simple door installation was unacceptable! Asked if he could recommend someone......not able to recommend any one else. Gets one star because he at least got back with us.

To replace my sump pump, was charged around 800 dollars. It's an effluent pump which I'm to understand is more than a normal pump, but I worry that 800 dollars was asinine to charge for this replacement.

His book, to be fair, quoted it at 740, and he charged the extra 45 for the trip (heh). Maybe effluent pumps do run 600 dollars and then the additional was installation. I just can't imagine that to be the case. I'd be curious to know the cost of the actual pump, I'm sure it's higher quality than you can get at Home Depot or Amazon, but those are my only points of reference.

Regardless, it's working now. That's something.

When you're writing a review on a plumber, you know you've just spend some time and money that you would have rather spent elsewhere.  But, if we had to, I'm glad it was Carter's we were able to call.

A month ago, our main sewer line decided to break on us and back up into our basement.  Long story short, almost all the piping in our basement and out to the city line have been replaced by Carter's.  We've worked with them several time and they've proven to be honest, fair and do great quality, quick work.  

I hope we don't see another plumber for a VERY long time, but when we need one, we know who to call!

I would give Howald 6 stars if I could! I signed on for a service contract on my rental last year and I just renewed. In the last year and a half, they've serviced my heating and air, and even installed a sump pump, at a really reasonable price! They also came out recently to investigate a mystery leak in the bathroom and again fixed it at a very reasonable price. I had to make a service call today when my tenants told me the heat was out, and Howald came out same-day, fixed it, and changed the filter and did the maintenance call at the same time. Also everyone who works there is always friendly, which important to me since dealing with house issues is pretty stressful. I love this company!

They took care of the problem when we called.   They showed up as expected.  The repairman was clean and professional.

Small company, reasonable and polite. I would recommend Maxwell and sons. Had Mike complete a bunch of inspection items.

GREAT, QUICK and CHEAPER!  I try to provide credit where credit is due and we called several places on short notice.  They quoted substantially less, showed up the same day and did a great job.  I don't want to name names as to the others, but PLEASE check them out even if you're in a hurry - they're good, cost effective and saved me a ton. I will be a return customer.

I've never had a better experience than with John, Will, and the whole crew!!  They stayed late to finish a two day job on a Friday. So cool. We are the kings of hot water. Or better yet, the ladies in the house say we are the queens of hot water. Get the tankless and recirculating pump. You won't regret it.

Nick was wonderful! He figured out the issue fast and educated us on our new thermostat. Great customer service!

I needed help with furnace issues ASAP & after hours during extremely frigid weather. The after hours call representative was polite & professional. I had a prompt return call from a tech.  He had one more run before he could visit me, & he was right on time.  The tech was very polite & professional.  I was fortunate to have a minor problem.  The tech showed me how to deal with it & how to read the error codes on my furnace should I have any further problems.  He priced some other services I was interested in & explained the yearly plan (which I declined). No hard sell, & no attempt to take advantage of my emergency repair situation.  I'm impressed and will consider Summers for my future HVAC & plumbing needs.  Thank you!!

We used Bloomington heating and cooling 5 years ago for new furnace and added mini splits to our 3rd floor That did have heating or cooling to it.
Peterman took over for them.

My mini splits stopped working. I called and thought wow, the monthly membership sounds great and everything sounds awesome on friendlines!!
We scheduled my appointment for them to come look at the minis.
Scott came out, he was an employee of Bloomington heating and cooling and was one of the guys who installed the minis. He was great As always.
He came  back and said the computer component was bad, it was covered under my original warranty.
And said he estimates a week for the part and I told him I wouldn't hold him to it because left happens then he left. I did not complain about how long the part took to come in.
No one ever called me.
But 2 days later I get an email saying my return appointment was 3 weeks later..
I called and told them no I would not be home, and no one had even asked if I would be.
So we rescheduled for the next day, then they didn't show up, I called, and they said no they scheduled it for the day after. Again I wouldn't be in the home.
I was told they couldn't come and they couldn't set up an appointment.
Then she said a group would do a review of the bad customer service and then call me.
So at that point, a month later and no appointment was even set up..
2 days later Scott called me and said he was on his way over! I had no clue what was going on.  Again I was not home and  I told him he couldnt come.
The office called me the next morning to schedule an appointment,  yet still no word on any review!
Scott came out the next day and spent 4 hours installing a computer component to the outside unit. Only to find something else wrong. He wasn't able to fix the unit and the quote to fix it is now $1700!
My total for the current day was $221.00  I only had checks on me. I wrote my check and let Scott know I wouldn't be able to go through with the repair due to finances.
Unfortunately when the company cashed my check it was returned.
--This part is my fault. I take full responsibility for owing the 221.00 and needing to pay it. --
I didn't know the money wasn't in the account due to my account being hacked. I had forgotten about needing to pay it. I  got a couple of voicemails but was busy and hadn't called back.
(also why should I call them back when they didn't care to call me when I needed them to!?-immature yes but still...)  
Today Dave left me a voicemail that stated THEY WERE PUTTING A LIEN on my home for the $221 since it wasn't paid.
 1. I still never heard a response about  any reviews on the horrible customer service! But they sure wanted the money!
2. Peterman heating and cooling needs $221 so badly they want to threaten to put a lien on my home because it was an overdue balance! Really!
How dare you think you're a good bussiness! You're customer service is pathetic! And you only care about your bottom line!
I called him back and paid the balance. Then informed him that I wanted to cancel that so called really cool monthly membership (they were taking it from my card on file but couldn't take the 221. From that card???) That we weren't going to use them because of their horrible customer service, and the fact the my system still isn't fixed and they quoted it at $1700 to fix it. And that no one in the company ever cared to even apologize for the way we treated over appointments!
His response..
Ok I will get that canceled!
Nothing else!!  He didn't ask about the situation, and didn't offer an apology!
I then asked for confirmation that it was canceled and he said I'd get a confirmation in an email...and that was it.  it's been an hour and no email...
Petermans is only out for the bottom line!
They DO NOT care about the customer or their service! They over charge, rip people off with the monthly plan, which is supposed to get you discounts on repair but I wasn't getting a discount for the $1700 quote, and they do not treat people decent!

Error: html_entity_decode(): Passing null to parameter #1 ($string) of type string is deprecated
Line: 405
File: tpl-listings.php