Best Plumbing Services in Indiana

We did not have hot water and I called late on a Thursday afternoon.  Nicole answered the phone and was very thorough in asking good questions to double check that gas valve would be covered under warranty on water heater after she double checked with supplier.  She called me back within 5 minutes to confirm appointment with owner next morning to only pay for labor as part was covered under warranty.  Paul Henderson did a thorough job installing new gas valve and double checking all the components to get our hot water back on and he did not charge for extra labor even when he had to fix another part not connected to new gas valve!  We had other plumbers quoting much higher price as they did not take the time to double check if water heater/parts were covered under warranty.  Their customer service is top notch and we highly recommend them for your plumbing needs!

We had an issue with plumbing in the basement. They ran lines for a water softener and replaced an outside spigot. After a couple seasons the outside spigot caused issues again due to harsh weather conditions. They came out and took care of the issue. There is no other plumbing company I would rather use in the area for any plumbing issue. Don't waste your time and call them first.

Outstanding Plumber! We are new to Brownsburg and a coworker recommended Cornwell's. Their pricing is very fair, scheduling was easy, and the work was top notch!

We needed an expansion tank installed on our hot water heater and the first plumber we called, quoted us an absurd amount. We called Cornwell's; the price was good and what we expected. The technician that came out was helpful and knowledgeable. He told us some things we should consider doing in the future but did not try to oversell us on anything.

I wish I found Cornwell's the first day we moved to Brownsburg. They will be the only plumber we call from now on.

Always very helpful and responsive. They've helped us many times over the past seven years, and the service has always been great.

Indy Water Heater Softener has been to  my house to  repair once and to  add a shut off valve  the  second to  add a  outside  water  source. Both times Danny  was  one time and POLITE. He  knew  his  job well and   did  exactly what  he said  he would  do.  I  would recommend  him to  any one and  if  I  need  more  I will call him in a  heartbeat.

Just a PSA: I had the most disappointing customer service experience with Commercial Service. 2 years ago, I purchased a HVAC system from them, and last night the heat went out just as we were approaching dangerously low temperatures. I have children and pets, so I was not in a place where I could shop for services or wait, so I called them. Prior to speaking with the technician, I had already identified that the error code meant there was an issue with an open high limit switch, and the technician agreed with me over the phone. He informed me it would likely be a $276 after-hours service charge. I was between a rock and a hard place, so I agreed. Unfortunately, the technician did not arrive with a replacement part, so he had to temporarily fix the switch so that it would close. This took between 40 and 45 minutes. The charge was $414, and I assumed this would also include the follow up the next day when they actually did replace the switch. I was wrong. When I questioned the ethics of this with their VP, I was treated as though I just didn't understand that they provided services that no one else does, and that's why they are (significantly) more expensive. After the politely insulting lecture I received, he informed me that he would offer to enroll me in their maintenance program at no additional cost. That was his solution. This was their unacceptable compromise. As a 46 year old who has been a home owner for 2 decades, I have had extensive experience with other HVAC companies. I had a technician from Heflin who I worked with for years who came at all hours, and never charged me a 3rd of the price Commercial Service did. I'm disappointed that CS did not come to my house WITH the warrantied part they were aware was likely the problem, and that they wanted to charge me more than the already silly after-hours price. Do not recommend.

The technician was very polite and thorough. He arrived in the timeline the company quoted. The work I had done was reasonably priced.

My 1940s So. Bro rental that I'd purchased a few years ago had experienced root growth in the main drain and after years being dormant, it began backing up with use.  I'd already paid Just Drains to clear my main drain (rude, never again), and they went in from the line in the yard.  Now I had yet another issue that needed attention.  On Valentine's Day, a Sunday, in the snow.  

The renters had neglected to keep me informed of the bad situation that had progressed into an emergency, simply shutting the basement door, and we were now in deep sh*t (literally, ankle deep).  I was absolutely mortified and in tears after contacting someone to help me out earlier to no avail.

After calling a few places, I finally spoke to someone at Powerhouse and got a quote for $175 - same day.  The owner arrived to my mess and was very friendly and considerate of the situation.  He went above and beyond, ensuring that he ran the snake out to the street more than the average job to be sure it wouldn't soon happen again.  

As everything began to drain, he then cleaned up the mess and hosed down the basement so I wouldn't have to.  Of course once it dried I had additional sanitizing to do, but I was so happy with the experience that I told everyone about it.  Best worst Valentine's Day ever!

Now that I'm looking through my reviews, I realized that this MUST be added, despite the time that's passed, because I still recommend them to my friends.  

If only I could find an equally good electrician. Anyone?

Scott was very professional today. Needed my water heater flushed and needed a solenoid in my touch Delta faucet. Called Kirby Brothers Plumbing, the plumbers that originally installed my faucet, and they don't repair faucets that they install! They don't stand behind their work! I guess I won't stand behind them! Attaboy is now my go to plumber. Scott was very helpful with all our plumbing questions and concerns around the house!
Thank you, ATTABOY!

If this update was based on the technicians alone, it would be five stars. Every one we had out was very cordial, professional and empathetic to our situation. But since the review is for the company and includes the dispatch/whatever else communications, it would be two stars.
Since the first events, we had someone run a camera through the line to determine we needed to have it jetted out. He agreed to a discount on the $650 service due to the initial failed cabling. The heated water jetting, which was the only way because of the cold, was out of commission for the moment though and they didn't know when it would be available. So in the meantime, he offered to have someone come out and cable it again for some temporary relief the following day (Thursday).
Someone was supposed to be out between 5 and 5:30. I waited until 6:10 to call about someone coming, and the dispatch could not find any notes about someone coming to cable our house before the jetting time on next Monday. Needless to say this was frustrating as I had been informed otherwise. Thankfully, they stated someone would come out asap, which turned out to be around 7pm. This technician, Dwayne Bruce, was amazing! He went above and beyond for us and with a smile the whole time. Seriously, 5-star employee!
So temporary solution was great, and we waited until our Monday appt between 12 and 2pm. I called in the morning to see if I needed to come back home during lunch or something and was told they would see if the temperature was enough (was told it needed to be 27 or 28 degrees).  The high that day was supposed to be in the high 30s, so I figured we'd be fine. Well after it didn't happen on schedule, I called and was told it wouldn't happen today because it wasn't warm enough (it was 36 degrees at this time). I called my wife to let her know it wouldn't happen today and then got a call back a little while later (less than 30 minutes) stating they'd be at our house in 30 minutes.
Thankfully my wife's schedule was okay to be at the house at that time, but such weird and convoluted communications. The service was done by 6pm. The last part of running a camera through the line was done again today.
Things are finished with Roto-Rooter for now, but now we're told Citizens is responsible for a part of our line that is broken. Onto another adventure! ¯\_(ツ)_/¯

We needed to have our (very old) sewer line replaced. We'd received a quote from another company but wanted to bid out such a large project. Carlisle was less expensive and did a very good job. They gave us multiple options and quotes as well as their recommendations on how to proceed. The sewer was a tight squeeze between houses, trees, and our gas line. They dug it up and replaced it, as well as some additional plumbing inside to reroute a pipe without any incidents. They were very good at explaining to me what they were doing and were courteous and professional when asking me to run water to test the line. I would recommend them for future plumbing projects.

Quick response time. Technician was knowledgeable, friendly, and had clean appearance. Found our problem quickly and completed repair with new parts. Pricing was fair.

Donny from Benjamin Franklin plumping came out for a routine maintenance call. He checked out the water heater and even consulted on an issue I was having the the kitchen sink.

No pressure to do more work outside what he was there for however he did ask if I needed him to look at anything else.

Professional and on time as scheduled. Donny was great!

Horrible Redneck family who doesn't pay for work that has been done. If you sub contract work out you still have to pay!!!! Refused to pay after they couldn't do their own work!!!!

Technician inspected our hot water tank and advised that we needed a new burner unit. Said it would be a couple hundred bucks, or could replace the tank for 1600. While the tank is ten years old, the bladder, and tank in general is in good condition, so we opted for the burner. Tech returned a hour or so later, replaced the burner unit, and left me with a bill for $609.46. When I asked about the couple hundred buck quote he said, that hourly rate will get you. Told me that I should call the office as he had no control over the bill.

I called and left a message for the owner, Jerry Gordon - he did not return the call. I sent an email to Jerry - he did not respond. I detailed this issue on the customer service survey that followed in the mail - no response. The burner element went out yesterday. I called their office today and said that the tank would need to be replaced - the burner has no warranty. I phoned two other plumbers, and while they agree that I needed a new tank, $600 for a element install is a rip off.

DON'T CALL THEM!!!

McNeely Owned came out to my 92 year old mother's home to service her Air Conditioner Unit and basically charged her nearly 3hrs labor ($180) for approximately 45min Worth of work. This was this year  (June 2013)  and what makes it so bad is they had done the exact same work  in July the previous year which indicates that they are not fixing the problem, just bandaging it in order to come back and repair again.

Air conditioners are only used a good 3 to 4 months out of the year and for it to be fixed in the middle of summer and then need the same repair in the beginning of the next summer says allot about the quality of work at McNeely.

The service guy Kirk is a really nice Iraq war Veteran that is very pleasant and professional, but the so called owner Kim is a real BIT%H to deal with. Very nasty and snippy attitude. I tried to be reasonable and offered to pay 2hrs of labor and she said NO! The Bill Stands!!! and immediately threatened to place a Mechanic's lean on the property.  She then went on to inform me that I had to pay for kirk the service guy's drive time from when he leaves his previous call till he gets to my house, while he works on the unit, while he sits in his truck to cool off, while he calls the dispatcher for his next job etc... Basically I have to pay 3hrs. of labor for 45min of work.

Not Good People To Do Business With At ALL!!!!

I have heard that they actually use to do business as ARS (Air Conditioning Ripoff Service) but then they changed the name for obvious reasons, never the less ARS as well as McNeely are banned from working on this home and we will never call them again!!!

JC

Larry Plumbing did some work in my house about a year ago, He was found by the contractor I hired back then and never had to deal with him personaly. Recently, I had a situation where my basement flooded due to a clogged outside drainage, although it took us some time to find, my first person to reach was Larry... here's where it gets fun, he picks up the phone and tells me that he has no interest to help out due to a bad past experience with the contractor I had when I was remodeling the house .. he then tells me to find someone else to fix my problems! This level of unprofessional customer dealing leaves me with a bad taste in my mouth and thought I would share so no one has to deal with this kind of issues in the future. I don't have anything negative to say about his job which has held fine, but definitely on his customer treatment and more on emergencies such as the one I just went through.
SS

He was the only plumber who come come within 4 hours for a leak in my garage.  I should have waited.   He did find the leak in an outside faucet and repair it.  He then takes me into cutting a vent in my furnace stack to heat my garage, then drive to a hardware store 5 minutes away to buy a vent.  He was gone almost 2 hours.  When he came back he looked at another leaking outdoor faucet and told me it was not urgent, and that he wasn't available again for 3 weeks.  He charged me almost $800, most of that labor for time he wasn't even at my home.  I called someone else a few weeks later.  The second leak caused a mold problem that had to be remediated, and the furnace vent is not to code and has to be removed.  By the way, the faucet he did repair no longer works.  What a crook!

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