Best Plumbing Services in Indiana

I was referred to Paul Henderson Plumbing because they hold a warranty contract/relationship on the manufacturer of my water softener.  I called to verify this and they confirmed they have that contract.  I told them my scenario and they said they needed to send someone out.  The guy comes out access the problem, says he'll be back next week to fix it.  No mention of anything and the last time I spoke with someone in the office it was about them having the warranting contract/relationship with the manufacturer.  The guy comes out the next week just like he said and installed a part that should fix the problem.  Great! As the guy is leaving my house he says we'll send you the invoice....? First I had heard.  I get the invoice for $350 and was confused so I called.  They didn't even check if it was covered under warranty so she said she would check and get back to me.  Guess what, it wasn't under warranty (purchased less than 4 years ago).  The biggest issue I have is they charged me an initial trip fee of $45.  Their short explanation was (first, we charge everyone that), after probing we didn't know whether it was under warranty or not.  Well 2 things: 1. we could have check first with the serial number on the water softener and 2. Maybe mention to your clients that IF the system isn't under warranty, sending someone to look at your system will cost $45.

They performed the service well and the people they sent to the house were great.  I just personally think the transparency in cost or potential cost could have been handle a lot more professionally.

The very best plumber available anywhere! We have called for help, estimates. and advice for a number of issues and plumbing projects for years and Hunter is the best. They are the only plumber we call.

Tech was fast and knowledgeable.. Definitely recommend Cornwell. They did the job for only $125 where another plumber (Hope) wanted $750.

Plumbing issues great and small, I've called Mishler for them all. Seriously though, the work these guys do is phenomenal and they are very honest and straight forward about pricing and availability. They might not be the cheapest in some areas but as with most things in home repair, you get what you pay for. I'm always happy to pay and know it will be done right the first time and with high quality. Highly recommend!

Indy Water Heater Softener has been to  my house to  repair once and to  add a shut off valve  the  second to  add a  outside  water  source. Both times Danny  was  one time and POLITE. He  knew  his  job well and   did  exactly what  he said  he would  do.  I  would recommend  him to  any one and  if  I  need  more  I will call him in a  heartbeat.

Just a PSA: I had the most disappointing customer service experience with Commercial Service. 2 years ago, I purchased a HVAC system from them, and last night the heat went out just as we were approaching dangerously low temperatures. I have children and pets, so I was not in a place where I could shop for services or wait, so I called them. Prior to speaking with the technician, I had already identified that the error code meant there was an issue with an open high limit switch, and the technician agreed with me over the phone. He informed me it would likely be a $276 after-hours service charge. I was between a rock and a hard place, so I agreed. Unfortunately, the technician did not arrive with a replacement part, so he had to temporarily fix the switch so that it would close. This took between 40 and 45 minutes. The charge was $414, and I assumed this would also include the follow up the next day when they actually did replace the switch. I was wrong. When I questioned the ethics of this with their VP, I was treated as though I just didn't understand that they provided services that no one else does, and that's why they are (significantly) more expensive. After the politely insulting lecture I received, he informed me that he would offer to enroll me in their maintenance program at no additional cost. That was his solution. This was their unacceptable compromise. As a 46 year old who has been a home owner for 2 decades, I have had extensive experience with other HVAC companies. I had a technician from Heflin who I worked with for years who came at all hours, and never charged me a 3rd of the price Commercial Service did. I'm disappointed that CS did not come to my house WITH the warrantied part they were aware was likely the problem, and that they wanted to charge me more than the already silly after-hours price. Do not recommend.

The technician was very polite and thorough. He arrived in the timeline the company quoted. The work I had done was reasonably priced.

For nearly six days I have had a serious gas leak. Brandon with powerhouse plumbers is a phenomenal guy. He came out and recognized the mistakes and was able to fix them very easily.

This company is fast, efficient, and accurate. They do not mess around and they are very professional. I would recommend them to anyone looking to get something done correct the first time!!

Very pleased with the entire experience. They were reasonable on price, on time, and cleaned up great afterwards.  They installed a new lift pump for us. Matt was very pleasant to work with and wss done in a timely fashion.  I would highly recommend them.

With my experience with Roto Rooter, the technicians have always been great. My problem is with the office. My basement has flooded twice with sewage water and Roto Rooter techs have determined that the blockage is in the street which means that it is up to Citizens to fix. It has been an absolute nightmare trying to get Roto Rooter to upload the video to Citizens. They first informed me that it would get uploaded in 2-3 days. it has now been almost a MONTH. And i'm basically just playing phone tag with the office. It's so disrespectful and dangerous as that is what is slowing the process down for the city to come and look at it while putting our health and the health of our pets in jeopardy. Will most likely never use Roto Rooter again for that reason.

We needed to have our (very old) sewer line replaced. We'd received a quote from another company but wanted to bid out such a large project. Carlisle was less expensive and did a very good job. They gave us multiple options and quotes as well as their recommendations on how to proceed. The sewer was a tight squeeze between houses, trees, and our gas line. They dug it up and replaced it, as well as some additional plumbing inside to reroute a pipe without any incidents. They were very good at explaining to me what they were doing and were courteous and professional when asking me to run water to test the line. I would recommend them for future plumbing projects.

Installers threw on umarked breakers that were not feeding the furnace and nearly caused electrical injury.  Installers didn't know an electrical circuit and I had to troubleshoot circuit for them.  Installers did not seal furnace - was losing alot of air and heat into garage.  Installers wired the A/C with the furnace so everytime furnace kicked on (in below zero weather) the A/C kicked on.  Installers agreed before performing work that company would bill us and then we could pay.  Owner (Chad Christian) then threatened to rip out new furnace if didn't pay on the spot.  Owner then also rudely dismissed every complaint that furnace was not heating house (when it was wired wrong).  Took 36 hours and alot of dealing with attitude from owner to get that fixed.  Lastly, because it has taken 7 days (which includes weekend and holiday) to pay the invoice, owner calls and rudely berates me for not paying yet while at the same time berating me for responding with all this same feedback to a feedback request email they sent me.

On time Plumber  ??  Not in my experience!  I called on Friday to request and schedule service on Monday.  I was given a time frame of between 4:00 -6:00 pm. At 4:30 someone from their office called me and said it would be closer to 7:00 before they could get there. That's not what I agreed to, but ok.  At 7:10 I had not heard from ANYONE from Benjamin Franklin Plumbing.  When I called to find out when the plumber would be there, I was told that they were wrapping up with the previous customer, but they couldn't give me a time or even the location of the plumber.  It could be anywhere from 5 minutes to 2 hours!  Are you kidding me? At 7:30 after no-show/no-call from anyone, I called back and cancelled the entire thing.  What a TOTAL WASTE of my time and my tenants time.  I'm taking my business elsewhere!

These guys are wonderful.  I do my homework before hiring any contractors, and Indy Renovation came highly recommended at the place where I bought my tile.  They tiled a master bath, guest bath, built a master shower, and did tile backsplash in the kitchen and bar area.  I couldn't be happier with the quality of their work.  Junior and his helpers were meticulous with the details -- used a laser for straight lines, maintained consistent grout width, no cracked or broken tiles, etc.

2-15-18
I called Gordon Plumbing since they were a vendor referred by AO Smith as a certified vendor. I was having a problem with my water heater not providing hot water.  The tech came to my home and he had a great demeanor. He told me that I was not receiving hot water because there was lime build up. He said to fix the problem that I should install a water softener. Gordon does not sell water softener's so I called another company to purchase one. The informed me that installing a water softenter is not going to make hot water flow through out my home. This is a measure that needs to be taken after the water heater has been flushed out.  This is more of a preventive measure, that it would not remove all the existing lime build up. I called Gordon Plumbing back to inform them of this.  The young lady who answered the phone was the rudest customer service rep, I have even encountred. She told me she could send out another technician but I would be another service fee after I had already paid 140.00 with no resolution to the problem.  She customer service rep agreed that he should have offered to drain the tank but he never did. I asked to speak with the manager several times, she said I heard you say that several times. She never put a manger on the line, only told me that she had spoken with the manger and they could come back out and drain the water heater for another fee or cancel the appointment. I cancelled the appointment after being mistreated and spoken to in a disrespectful manner. DO NOT USE THIS COMPANY FOR ANY PLUMBING NEEDS THEY WILL NOT SOLVE YOUR PROBLEM AND WILL BE RUDE TO YOU AS WELL AFTER YOU HAVE PAID THEM. BEWARE!!!! 2-15-18

Indy had its first 2022 heat wave this week, and our A/C stopped working.  We've been using McNeely Owned for HVAC service the past few years, so we called them and spoke with Kim.  She was able to work us into their busy schedule.  Technician Jeremy arrived, did a great job trouble-shooting the issue, and soon got us up and running again!  We love doing business with McNeely Owned!  Their people are professional, knowledgeable, responsive and honest.  Thank you!

Larry Plumbing did some work in my house about a year ago, He was found by the contractor I hired back then and never had to deal with him personaly. Recently, I had a situation where my basement flooded due to a clogged outside drainage, although it took us some time to find, my first person to reach was Larry... here's where it gets fun, he picks up the phone and tells me that he has no interest to help out due to a bad past experience with the contractor I had when I was remodeling the house .. he then tells me to find someone else to fix my problems! This level of unprofessional customer dealing leaves me with a bad taste in my mouth and thought I would share so no one has to deal with this kind of issues in the future. I don't have anything negative to say about his job which has held fine, but definitely on his customer treatment and more on emergencies such as the one I just went through.
SS

He was the only plumber who come come within 4 hours for a leak in my garage.  I should have waited.   He did find the leak in an outside faucet and repair it.  He then takes me into cutting a vent in my furnace stack to heat my garage, then drive to a hardware store 5 minutes away to buy a vent.  He was gone almost 2 hours.  When he came back he looked at another leaking outdoor faucet and told me it was not urgent, and that he wasn't available again for 3 weeks.  He charged me almost $800, most of that labor for time he wasn't even at my home.  I called someone else a few weeks later.  The second leak caused a mold problem that had to be remediated, and the furnace vent is not to code and has to be removed.  By the way, the faucet he did repair no longer works.  What a crook!

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