Best Plumbing Services in Indianapolis, IN

We attempted to install a new dishwasher on 30 year old plumbing and the hot water valve started leaking. I called Steve at 8:30am, and he had me send pictures of the issue and immediately confirmed what needed done and gave an estimate. As promised, Jesse had arrived by 12:30pm and within an hour had replaced the valve, educated us on the water systems within our new house, and showed us what might need fixed down the road. The price was fair, and our entire experience was great from start to finish.

Mr. Winters was very kind and attentive as I explained our troubles with two different toilets. He offered several options for solving our problems with both and was willing to explain it all again to my husband over the phone.  He was honest, thorough, and conservative with his solutions, never pressuring us into unnecessary purchases. We will definitely call him with all future plumbing repairs and evaluations.

Just moved to Indy and apparently Indy have one of the most hardest water in the states. Called in and brought in bunch of salesmen. Out of all of them, we liked cooper's water the best. Scott, the owner, came out and sold us on the water softener and the drinking water system. We thought the price was fair. He did offer discounts for paying cash. The installer was quick and kind. We had no problem with him. The drinking water system we've got was bit bigger than I thought. It takes up half of my bottom of the sink area. So far, our water system is working nicely. I will see if something breaks, how their customer service will be. They do have 7 years warranty on all of their water softener I believe. So far, I do recommend this company.

I'm giving 3 stars because the technician, Heidi, was great.  She worked with skill and was very friendly and courteous. She even went out of her way to help me get my furnace out of 3 of standing water.

I did think their price was on the high end but I didn't price shop because of time constraints.  

They did charge a $69 fee just to come inspect. They wave that if you use them.

They offer a 6 hour window for appointments.   Very inconvenient.  We'll be there sometime between Noon and 6 pm. Required me to take the whole afternoon off work.  When they came at 5, they didn't have a replacement pump and their supply house was shut so I had to make arrangements to have someone there from noon to 6 the next day.

The sump pump replacement went fine.  However the drain goes outside, so the water seeps in the ground and runs back in my basement foundation.  Not their fault that the foundation leaks.  But as they advertise they specialize in older homes, I wish I could have known about the issue before I shelled out nearly $700 for the repair. I thought I had previously addressed this problem with another plumber who rerouted the drain to my sewer drain, but I must have been wrong.

I had used them once before years ago.  The owner came and quoted installation of a water heater and water softener.  He was super friendly and knowledgeable.  When the crew came to perform the work, they stated that much of the work that was quoted was going to cost more.  Out of frustration and lack of resources I agreed just to have the minimum performed even though we had been told much more would be included in the quote. I didn't call back to argue at the time as I hate confrontation. One of the issues not fixed back then was the sump drain running outside.  

So overall I find the company somewhat pricey.  I'll hesitate to fully recommend them since both times I've used them, my problem was only partially resolved.   My complaint is that I hired a company that specializes in old houses because I wanted a professional who could address my issues appropriately.  Both times they performed quality work, but it didn't fully solve the problem.

I thought long and hard about leaving this review considering the owner seems to be somewhat reactive in his responses, but figured I always use yelp to find the best of the best, and my fellow yelpers deserve to know my experience as well.

So here we go. We had a toilet that wasn't filling in our rental. It was Sunday night of all times for this to happen and not something I could hold off until Monday unless my guest didn't  use the toilet. So... I checked out yelp to find an emergency plumber in the area. I wasn't sure if it was the shut off valve that was leaking or the fill valve was defective. So, Yes, I could have gone to Home Depot to get the parts which would have totaled about $30 MAX. But, figured I'd get an expert in who could do it quickly. I checked yelp and saw that seriously 24/7 had some pretty good reviews, however several mentions to them being expensive. Like, obscenely expensive. I figured, Aside from the $159 emergency fee, how bad could it really be for parts that cheap? I called and the lady taking my call was pleasant and they got someone out about 1.5 hours later.  The cost would be $159 plus any work to be done. The guys who came were friendly enough, and then they hit me with the cost. This is where the I almost fell over. They wanted $587 to replace the fill valve (nothing wrong with the water shut off). Or, they could replace the toilet for me for $1200?  Are you actually kidding me? Seriously they were not. Since I already had $159 invested in this, a couple of hours of wait and a renter waiting for me, it didn't make sense for me to then head to Home Depot for my parts on a Sunday night and have it take any more time. For God sakes I could have gotten a whole toilet and a ring and replaced it myself for $150 if I had another hour. Seriously disgusted,  I agreed to that price and in 10 minutes my problem was fixed. Oh great, it comes with a year warranty! Awesome, considering I could always replace it for $15 if i needed. (Looked up the exact part at any box store). Glad I have a functioning toilet but don't be like me and think to yourself how bad can it actually be?Because it will be worse. I am leaving this relationship feeling violated, but as a consumer you should know this business uses a predatory pricing scheme.

Came out to check out a toilet I thought I had a problem with.  It was fine.  Offered to look at another issue with a faucet since he was already there.  Great service.

I use Chapman for my Heating and they are great. I had a plumbing problem and not knowing who to call called Chapman and couldn't be more pleased. They sent a fellow named Bill who was great. Very friendly and had the job done in an hour and it is perfect. I have found Chapman to be reliable, honest, and very professional.

I have used Big Frog Plumbing for two jobs. They where fantastic! Quick and clean. Very affordable. They even told me I didn't need some things to save me money! I highly recommend using them for you next plumbing job!!

Pictures indicated complicated door installation but my simple door installation was unacceptable! Asked if he could recommend someone......not able to recommend any one else. Gets one star because he at least got back with us.

I called co-worker to ask some question but they have no patience with me and hung up very quickly because I am Deaf. I use 3 parties communicate that they don't know sign language so the relay interpreter can talk with voice and signer same time. I am not happy with them.

We moved into a house with a root in our sewer they were amazing working with us and our title company. Then they came out right after settlement and did the job in one day! They were all so polite. If I ever need any other plumbing work I will always use them!

My last two experiences with Howald have been very disappointing. We are on their scheduled maintenance plan and have been a customer for six years. Shortly after their last maintenance visit in the spring we noticed water all over our basement floor. Turns out the condensate drain was blocked, as it obviously wasn't cleaned as part of the scheduled maintenance. They sent a tech out to fix it (can't do the job right but always have time to do the job over) at no charge and we were left to clean up the mess. Today they were supposed to come out again for a maintenance check. They called yesterday to confirm the appointment but DIDN'T SHOW. I called their office and received a call back stating they had a tech out sick and had to reschedule their appointments. Too bad they didn't call me on the number I gave them to reach me, even though the person I spoke to stated their CSR log showed a note with the correct number and it also showed they called a different one. I guess poor service, cutting corners and failure to follow directions is simply becoming the new normal these days...

12/8/22 UPDATE: Howald rescheduled, sent a tech on time, and David did a great job answering my questions and giving our furnace a thorough inspection. I'm hoping my prior experience is the exception rather than the rule.

Update (Feb 2019):  We just had to replace our furnace (20 years old) and we had PHP come out to give a quote.  Ryan (the owner) came out and spent plenty of time with me to fully know what our needs were.  In addition to replacing the furnace unit, we needed a big section of the duct work to be moved.  He came up with some clever solutions for the ducting and a great offer on an efficient furnace.   They guys were here quickly, did a very good job, kept the whole place clean and were out in just a few hours.  We could not be happier!   Such great people and service.

I called in the afternoon today for a clogged drain, they were here within 30 minutes, and it was fixed 30 minutes after that.
The plumber was nice, the job was neat and the price was right. $80.

Worked with the owner, good guy, super nice and helpful with advice on the phone.  Saved me a lot of money.

Don't fall for the hype of them being an Indy local name!  Do your research and find a small local plumber on Nextdoor site or through neighbors or friends.  This company lied to our faces as they sent an inexperienced plumber to our home who had to take pics to get answers then took our $50 trip charge check and said he'd be back only to find out they weren't coming back until the following week!! We were without water and they knew this and then said WE WERE at fault when they knew the problem ahead of time!  They lied on the phone and said we didn't tell them it was a  different situation...we explained it exactly and even if it was a diff situation ( which it wasn't)..they should've had the knowledge to do it!!!  The plumber that arrived stated i have three other appts still and its 5pm... i can't do this one right now.  They knew it was not a basic replacement but this plumber didn't know how to do it and we had waited all day on him and then we got blamed!!! We had to fight to get our check back and thankfully we found an honest plumber through Economy Plumbing recommendation!  Steer clear of Godby!!!

Steve offered me a replacement for my Mitsubishi mini-split AC/Heat for an upstairs. Set a date and time and Dylan and Jacob the technicians, were prompt, clean and did an excellent job installing.

Sumers is the only company we've had experience with, and I can't imagine using anyone else! We've had Nick both times we've had issues (a failed sump pump and failed back up battery), and he has  be been beyond helpful! He takes the time to thoroughly answer our many questions, and explains things in layman's terms so we can fully understand the process. Nick even gave us a heads up on future issues we may experience with our water heater and gave us a written estimate so that we can start planning ahead. We joined the Sumer's monthly plan which has saved us a lot of money on service visits and the service work itself? So I highly would recommend considering that option. Overall, Sumers has been extremely helpful and in line with other estimates we've received from other companies.

*company does not honor their promises* I hired this company to do a full home rewire on my home. I passed on a much cheaper offer, because I wanted the best service I could find by going with Peterman Brothers. The initial estimate was that the job would take four days to complete, then it ended up taking almost a month. I was told a few small holes may need to be cut to run wire, then it turned into every room having several holes and very large sections of walls and ceilings being torn out. Their technicians left feces and snot covered toilet paper in my bathroom. They kept leaving my doors and windows open, in the middle of winter, even after I complained to their customer service about it. A scrapper in the neighborhood saw my door was left open and walked into my home, seeing all of the expensive items in my home and asking the technicians for scrap. Huge safety issue for me, now that the scrapper knows I have stuff worth stealing in my home. The customer service manager guaranteed they would send out a cleaning company and repair crew to clean my home and repair all the walls and ceilings. Now, I just got a call from someone else in the company that said they're backing out of that promise, and won't be following through with their promise to repair my home. From start to finish, using this company has been one headache and issue after another. The only solace I've had this whole time was their promise to repair my home, and now they're saying they know the promise was made but they won't be honoring it anymore. Steer clear of this company, and hire someone else for much less. At least hire someone else for a far cheaper price. That way all the poor service and broken promises won't sting as much. Since you'll feel more like you got what you paid for. I'll be getting with a lawyer and seeking damages to my home and the upheaval in my life during this whole process.

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