Best Plumbing Services in Indianapolis, IN

Came out the day I called, ran back to town to find new drain parts to match my tub's set up and had it all installed that same morning. Bill was great to work with -- I'll call the folks again next time. Thanks for a great job!

Thank you! Thank you! Thank you!  Thank you for getting my water running again in my home.  I appreciate the last minute work and for making sure that the job was done right and was clean and back to normal when you left.

Would give them six stars if I could. Family owned business that actually acted like they wanted our return business.  We had a quote from another well known company that tried to talk us into $10k with of unnecessary repairs.  Economy only fixed what was broken and had it done within 24 hours for a  fraction of the cost.

This man is amazing.  The clog in the sewer line was full of roots and debris. Pat worked over and above to clear this mess. He did not charge anymore than his estimate although the time and effort he put in was worth at least double. He had to take off the bathroom door so the machine would fit in the small bathroom area and he cleaned up the mess to the point you would have never known what a disaster area it had been.   You will never regret calling Pat for any of your sewer needs. Oh, and he arrived past business hours and made sure the job was done when he could have put us off for the next day. So awesome!

Friendly, professional and efficient!  They came out the same day we called and gave us great service and a price that was far better than the competitors!  I would highly recommend using them!

I hired Efficient Systems to deal with my water heater in the house I rent out near Garfield Park. The pilot light kept winking out when the burner would quit at the end of a heating cycle. I had pulled my hair out and spent most of three days trying to diagnose and repair the thing myself. They told me it was probably the massive amount of lime in the tank getting too hot and exuding more heat than the pilot light thermocouple could take. That made sense, and it was not worth trying to salvage that water heater, so I had them install a new one. They did it for a flat ~$1350 or so.

I also asked them to replace the old shutoff valve for the house that is aged to the point where it leaks for a while after being used, and while they were at it, to remove the old bypass valve to a departed water softener that some previous owner used to have. I wanted them to install a new shutoff valve with some threaded pipe so that someone in the future could install a new water softener with less trouble than if it was all sweat fitted. Well, they didn't come prepared to do it when they replaced the water heater. I went on a trip to the East Coast for a week, came back, responded to their email quote with specific instructions and a diagram of what I wanted, and got back this little lecture about needing to set up an appointment to come into the office and meet with so and so and then have someone come out and look at things to see how to set up a new bypass valve, which is definitely not what I asked. It was like they had no record of who I was or anything about what I'd already said I wanted. Rather a pain when they'd had two guys working on the water heater, which is literally 12 inches away from the shutoff and bypass, two weeks prior. It's pretty clearly not going to be worth the bother to have them do it at this point; I'll either do it myself or call a regular plumber, probably the former.

In all, it seems like the water heater was right in their wheelhouse; simple plumbing modifications, not so much.

Do not recommend this plumbing service at all. My family is redoing our kitchen and putting in hardwood floors on the main level, and these guys screwed up everything that they touched. They installed a toilet on the main level, it leaked, and now there's water damage on the ceiling of our recently renovated basement! They also reinstalled our laundry machines, and that leaked all over the place, too! Luckily, we have tile in there, not hardwood floors. Then, they installed our sink, but never asked which side we wanted the faucet handle to go on! Never communicated with us, nothing! Plus, they didn't ask which side we wanted our garbage disposal, but we paid an extra amount of money to get the sink mirrored, the sides switched, but that was a waste. And the icing on the cake, we switched from an electric stove top to a gas one, and Cobra installed it. We have had so many problems since. A guy installed it, and part of it didn't look right. The man said, oh no, don't worry, it's supposed to be like that. Later, we noticed a gas smell. After all the issues we'd had with them, we talked to the foreman of the kitchen remodeling. He said, it is definitely not supposed to look that, and that the plumbers would be called back. Well, they came back, and tightened one of the valves. Still had a gas smell. And we didn't want our house exploding after paying a boatload to get it all nice and pretty. So we're still having problems, and I'm holding off on lighting any candles for a while.

Anyway, I do not recommend these plumbers. I understand making one mistake, maybe even two, but three or more strikes. . . They just screwed up everything they touched. Don't go to these guys, go to people who actually know what they're doing. I'm not ranting because they did something small I didn't like, and now being petty. No, I'm trying to warn you, if you don't want to end up with more problems than you had before you called, then avoid these plumbers like the plague.

Their customer service is very pleasant and I appreciated that. When they dispatch a tech to your home they send a picture with a bio and some highlights about the tech's life; including hobbies they enjoy. To some that might seem like nothing, but I like to have an idea of who is coming into my home. It simply made the transaction warmer. The lady that answers the phone is a fresh breath of air with her politeness and understanding. My only complaint is that 3 techs had to come out for an issue that I called in; each time the one before said there was no problem, but then the other tech found something. I still feel they were very  competent.

DO NOT HIRE THIS COMPANY. There is promise of doing a comprehensive pool leak detection. However our experience comprised of a gentleman in swim trunks using a fanta  20 oz soda bottle filled with red dye and just pouring it around potential cracks. He didn't wear scuba gear, didn't take the lights out (which is a must). He said the lights were leaking and was confident. So we fixed the lights just to have someone tell us the lights will always show a leak if they are not taken out prior to testing. We spent over 500 dollars filling our pool for him, paid him 350, fixed the lights for over 200 based on his recommendation. He never pressure tested the pipes or even got under the water. He said he would come back if it was not the lights due to light rain, which the management of the company said it wrong because many tests can be done with rain. This was an utter waste of time and money. Now we are stuck with a leaking pool still and have to refill (spending another 500) and hiring another (hopefully more competent) company. I even went to management who agreed this was unacceptable and said he would take care of the situation. I NEVER HEARD BACK. This company will drain you of money and not even care. STAY AWAY! Unless you want to waste, time, money, energy, and frustration. This company only responded to me when I said I would put up a review of my experience and still never remedied the situation.

Our home warranty company assigned Assurance Plumbing to our claim. Our first floor flooded with a plumbing / drain issue. I spoke with them on Thursday afternoon, and the lady said she would put us in front of everyone else on Friday and get someone out right away. Our window for them to arrive was 9-4, which by itself is ridiculous. At noon on Friday, i called and spoke with the same lady, who told me she had no idea when the plumber would arrive, and that each morning when they leave with their work orders, she has no idea where they are or what order they go through the work orders (even though she said we were prioritized). She again assured me that my window was 9-4 and someone would be calling shortly. At 4:00, I called her again, and she told me the girl in the office tried to contact me and left a message (she didn't - my husband and I both had our phones with us all day watching for this call!) and their truck had broken down on the highway and they could reschedule for tomorrow. I took the entire day off of work (Ideally, I'd like to be reimbursed for my time I missed off work due to their negligence). This company had assured us and our home warranty company that they could handle an escalated case, and It had been two days without water and plumbing in our house, not to mention our flooring has water damage. It was unacceptable. We called our home warranty company and had another, more reputable and responsive company out that night to fix our issue.

DO NOT USE THIS COMPANY!
They were called out by my warranty company for a service call and first tried to not show up to the appointment until I called them. When they showed up they were dirty stinky and I did not feel comfortable having them in my home. They then went and reported back to the warranty company something completely different than what they had told me and my wife and lied to them about what the problem was so that they did not have to fix it under my warranty but would still get paid for their service call. I then had another plumber come out and confirmed that what they had told the warranty company was not true.

DO NOT RECOMMEND!  We had used John Fowler many times in the past, however, I will NEVER use them again.

We had a different plumber work on our bathroom plumbing, but he got to a point that he did not have the expertise to complete the job correctly.

So, we contacted John Fowler specifically to do what the other plumber could not do. We paid $2500 in addition to what we had already paid our last plumber-and this was ok with us because Chase assured us they could get the job done how we wanted it done...... Sadly, we believed him.

However, they completely failed us and did NOT do the job as we had agreed upon. He charged our credit card even though we called to explain very nicely that the job was not done as we had agreed on. We asked if he could come back out to complete it as we had discussed.

Chase simply refused to come back out to correct it!  He only agreed to change out a drain, which was only a very small part of the problem as the entire job was done wrong. We were shocked!  In addition, he showed his true colors and was extremely rude and condescending. He was more concerned about his time and his money than he was about practicing integrity, behaving ethically and keeping a very loyal customer.

I have spent years referring people to John Fowler, now I will tell everyone to RUN AWAY -they are unethical and the owner, Chase, is rude and unprofessional! They do not stand behind their work. BEWARE of JOHN FOWLER! If they do not do the job right, they will not come back out to correct it, but will TAKE YOUR MONEY AND RUN the first chance they get.

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