Best Plumbing Services in Indianapolis, IN

I called this company after having assurance plumbing out and they didn't know what they were doing.  Ryan and Gage responded quickly and reassured me that they would come out and give a price and get the work done immediately to get hot water back in my house.  They came gave a good price l, when and picked up the tankless hot water heater and installed the next day.  They were not pushy on what to do and made recommendations to get a water softener but again not pushy.  They will be coming out to install my water softener here in the next week.

My bathtub stopper has been not fully keeping water in the bathtub for quite some time. Mac's plumbing responded within 12 hours and had the issue fixed within 48 hours. Incredibly responsive and very fair with pricing.

Called Blake after I noticed my slide room got wet during a rainstorm.  Was in a panic because we are full time, and my husband was out of town working.  Blake got Brittany out right away the same day.  She was very courteous and pleasant.  Blake followed up to make sure I was happy with the repairs.  Very honest people, highly recommend.

Quentin did a hot water replacement in a rental I own, and replaced a couple toilets. The floor under one was rotten from leaks and he did a good job of repair, re-floor (vinyl sheet flooring) and replacing toilets.  All done quickly and coordinated from out of state.  Highly recommend.

King's employees were professional and addressed my concerns and questions.  I've used them before for a bathroom issue and water heater installation.  These guys are fair and know what they are doing.  Quite satisfied with the work they have done for me.

Called for Mark Plecker, at the advice of a friend, at 9:30 am on Monday morning to address an emergency (self induced) bathroom shower leak (Folks, be careful trying to change your leaking shower cartridges if you have calcium build up - you may just damage your copper pipes, as we did).  Monday AM our water had been off for 12 hours, and I was desperate.  I had called a 24/7 plumbing company late Sunday night, which gave me an estimate of $1700!   Mr. Plecker rearranged his schedule Monday and was at our home promptly for our 1pm appt.  He had estimated between 1.5 to 3 hours of labor and was done, woohoo!, in 1.5 hours (which included his drive time).  At the end of the job he took time to discuss next steps and gave great advice on other plumbing concerns we have.  I could not recommend him more, especially give the unscrupulous competition he has and his amazingly fair price, which was about 90% less than $1700.  I guess when you are honest, your name is over the door, and you do a GREAT job, you don't have to advertise everywhere like the other plumbing companies...  Thanks Mark!

Danny and crew were very good with their communication and their work.  Mold man was working hard all day and did a fantastic job in the crawl space and the attic.  Very satisfied with a job well done.  Just bought a house with mold in the attic and crawl space.  I thought their price was very reasonable.

Mary in Franklin Township

Danny and Sam have bailed us out twice now. We bought a refurb house that needed a lot of work, and two pretty significant instances they have had to come by.

The first time, I came by the house to find water dripping out of our basement ceiling.  Carpet was being installed the next day, and I needed someone there ASAP.  Sam was able to get there within a couple of hours.  He tracked the leak down to an improperly threaded hot water washing machine line courtesy if our contractor.  

The second instance, when we went to install a new toilet in the basement bathroom, we found that the original cast iron pipe and mount had corroded away, and there was nothing left to mount the toilet to.  Danny and Sam were able to break up the slab and replace the line in just a few hours.

They have done all of this work while being affable, patient, and professional, and have been extremely fair in their pricing.  

I seriously can't recommend P&K enough.

If there was a way to give less than one star this would definitely be given.  We had a brand new heater and A/C installed last month (spent a small fortune as well).  A few hours after the install we noticed water in our garage and then in our basement.  The installer had moved our drain line for our water softener and when it ran it's drain cycle like it does daily it flooded our garage and FINISHED basement.  We are now almost 30 days from install and our basement still has carpet ripped up, trim off the walls and an entire area that is unable to be used.  We have called customer service NUMEROUS times and have NEVER RECEIVED A CALL BACK.  Even after asking to speak to an owner.  Oh, and the installer also turned off the water supply to our water heater (which there was no reason why it should have been turned off) so we also had no hot water for 2-3 days either, before another tech finally came out and figured that out.  Their customer service department is a joke and we have never been contacted about our issues or offered any sort of compensation for our troubles.  DO NOT USE THIS COMPANY!!!!

I called Summers because we needed a fairly simple plumbing repair and because there was an online coupon. The plumber fixed the issue, then encouraged us to consider purchasing a maintenance package, which would cut the price of that service call as well as future calls and would discount the cost of any repairs and supplies. Most importantly, he said, the company would come to our house three times a year to evaluate, maintain, and repair any issues with with plumbing and HVAC. We usually avoid warranty and service packages, so I wasn't sure whether my husband would agree to it. But, the plumber said he could set up the maintenance plan, then cancel it if my husband opposed the idea.

We went ahead and purchased the maintenance plan. Today was the first maintenance visit, and the HVAC guy disassembled our furnace and outside AC unit, pointed out potential problems, and advised me on whether there were major issues or whether we could wait on replacement. He also replaced the filter on the furnace, going to the trouble of finding us a less expensive version of the usual model. He spent well over 2 hours working on and cleaning our units.  

The company seems very committed to good service. They call to confirm the appointment,  show up when they say they will, and cover their shoes with these funny little slipper-things before they come in the house. The office also calls with a follow up survey and asks whether the technician arrived on time, covered his feet, etc. They only fault I could find was that I was expecting a plumbing evaluation today, not an HVAC. I don't know where that miscommunication happened, but it wasn't a big deal to me.

I figured that Summers was a national company with franchises, because they're pretty slick with branding. As it turns out, they are local to central Indiana but have several branch offices.

We agreed with Thomas Wright and Comfort Heating to replace both our upstairs and downstairs units in our historic home.

Cliff notes:
1. Poor workmanship/attention to detail caused a clogged drain (previously not an issue)
2. Said clog caused waterfall down inside of our walls
3. Water caused more than $10,000 worth of damage
4. Misleading, at best, about turning over damage claim to insurance - Only turned it over to insurance (2 wks later) after I got estimates
5. After insurance settled, got invoice for full amount
6. Threatened legal action -  forcing us to pay for their incompetence

Details:
Comfort's caused a clog in our drain line (which had never been an issue) and caused more than $10,000 worth of damage.

After a visit to the attic and saying we had an existing small leak, the tech actually saw the damage inside of our master bathroom. That led to a 35-minute phone call (outside and out of ear-shot) to his supervisor.

We agreed for them to come fix the issue. The fix was to change the angle of the unit so that the condensation hit the drain pain. The pan was never an issue.

The next day, another waterfall into an adjacent hallway. The fix was a shim of wood and didn't do anything but cause more damage. We installed new drain lines and pan because the clog (which was the actual issue they caused) wasn't likely to be found in the existing line - roughly a week later.

So it took nearly 10 days to actually get the installation correct, with more than $10,000 in damage - which, unbeknownst at the time HAD NOT been turned over to insurance. Thomas told me after the fix that they'd turn it over - that was not true. What happened was that Thomas called Service Master Crossroads Restoration as opposed to starting an insurance claim.

I didn't trust them, so I called a reputable restoration company to provide an independent estimate.

Both restoration companies came the same day. Service Master wanted to start right away (wasn't going to allow that w/o the insurance process) without providing an estimate (still don't have it) - which they couldn't because the tech had no equipment...Thomas told SM we had a small leak (per SM owner). Thomas had photos of the damage.

ONLY AFTER I sent Thomas the estimate from the independent restoration company did he contact his insurance - the liability adjuster told me when he was contacted.

As soon as the insurance check was issued, Thomas sent an invoice for the full amount. I immediately called and expressed that he was expecting us to take on a disproportionate liability - we'd pay for the equipment and the lower level installation, but that we needed to come to a different number for the upper level.

Thomas said he had to chew on it and would call me early the following week, citing the fact he needed to pay his guys - the same guys whose poor workmanship isolated my family to half of our home, damaged our walls, trim, carpet and ceilings - for nearly six weeks at that point.

He did not call or email and only after I reached out did he communicate with me via email.

He replied that he would settle for an amount that was ~ 10 percent less than the full invoice - which covered all of the labor and equipment and took no personal responsibility. I countered with an amount that covered equipment and some labor - which he flatly refused. This was clearly not a two-way discussion.

He followed up with an email saying he was under no obligation to offer me anything, so pay now or get ready for legal action.

These are other examples of unprofessional and unorganized behavior:

1. Didn't turn main gas line back on
2. Left cellar door open with light on after the job was finished
3. Sloppy foam insulation on exterior (it's a big clump)
4. Left gaps bt air handler and box without tape in the attic (at least 2 large gaps)
5. Left cut wire pieces on bedroom floor (17-month-old in house)
6. Left electrical panel door open
7. Left dirt and dirty hand prints on walls (interior & exterior, just had our house repainted a month prior)
8. Workers did not use shoe covers/those who did wore them both inside and out, tracking mud, dirt, etc. around our on our hardwood floors
9. Continuously slammed doors (custom, wooden doors) - and cracked the window doing so
10. Smoked on our front porch
11. Didn't connect duct to 2nd bedroom closet (and lied when asked)
12. Did not clean up

Benjamin Franklin worked on my family's hot water heater on Friday July 3. That day we had smelled gas in the laundry room (where the hot water heater is located) but assumed it was because of the work done just hours before. We had people over Friday night and we kept most windows and doors open and we didn't seem to have a problem. Flash forward to the next day, the 4th, my family and I were gone most of the day for festivities while we left our dog home. When we got home, a gas odor had taken over the whole house and my dog was acting lethargic and even fell off the back of our couch. At that point we decided to hook up a portable carbon monoxide detector and about 10 minutes later, it was reading carbon monoxide levels of over 200. When we called Benjamin Franklin they expressed that they couldn't do anything until TUESDAY. That's 4 days. We had to have the gas company shut off all of our gas and we had to stay at hotel for the night, with the chance of having to do it again tonight. I am appalled by the lack of concern Benjamin Franklin has for the health of my family and I would suggest not doing business with them. We had no gas odor and no problems (except the hot water heater being out) before Benjamin Franklin got involved. And when they risked the health of my family and I, the best they could do was wait 4 days. 0/5 stars for almost killing my dog and risking mine and my family's health.

On a Thursday I called because my air conditioner stopped working. They explained that they didn't have any appointments until the following Monday and we made an appointment for 3pm.  When they didn't show up I called the office and was told the owner decided not to work on my air conditioner.  The receptionist told me that was decided right after I made the appointment and she meant to call me.  It certainly is his choice but no one called to cancel the appointment and I sweated in the house for five days believing I had an appointment to have the conditioner serviced.  I see this is not the first complaint they have received on Yelp for not keeping appointments.

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