Best Plumbing Services in Indianapolis, IN

I called this company after having assurance plumbing out and they didn't know what they were doing.  Ryan and Gage responded quickly and reassured me that they would come out and give a price and get the work done immediately to get hot water back in my house.  They came gave a good price l, when and picked up the tankless hot water heater and installed the next day.  They were not pushy on what to do and made recommendations to get a water softener but again not pushy.  They will be coming out to install my water softener here in the next week.

My bathtub stopper has been not fully keeping water in the bathtub for quite some time. Mac's plumbing responded within 12 hours and had the issue fixed within 48 hours. Incredibly responsive and very fair with pricing.

Called Blake after I noticed my slide room got wet during a rainstorm.  Was in a panic because we are full time, and my husband was out of town working.  Blake got Brittany out right away the same day.  She was very courteous and pleasant.  Blake followed up to make sure I was happy with the repairs.  Very honest people, highly recommend.

This was the most positive and enjoyable plumbing experience I have ever had. 317 Plumbing cared about my home's esthetics as much as I did (maybe more).

Excellent customer service, very competitive price and extremely responsive.

Call this company! Don't delay if you have a plumbing need.

King's employees were professional and addressed my concerns and questions.  I've used them before for a bathroom issue and water heater installation.  These guys are fair and know what they are doing.  Quite satisfied with the work they have done for me.

Called for Mark Plecker, at the advice of a friend, at 9:30 am on Monday morning to address an emergency (self induced) bathroom shower leak (Folks, be careful trying to change your leaking shower cartridges if you have calcium build up - you may just damage your copper pipes, as we did).  Monday AM our water had been off for 12 hours, and I was desperate.  I had called a 24/7 plumbing company late Sunday night, which gave me an estimate of $1700!   Mr. Plecker rearranged his schedule Monday and was at our home promptly for our 1pm appt.  He had estimated between 1.5 to 3 hours of labor and was done, woohoo!, in 1.5 hours (which included his drive time).  At the end of the job he took time to discuss next steps and gave great advice on other plumbing concerns we have.  I could not recommend him more, especially give the unscrupulous competition he has and his amazingly fair price, which was about 90% less than $1700.  I guess when you are honest, your name is over the door, and you do a GREAT job, you don't have to advertise everywhere like the other plumbing companies...  Thanks Mark!

Difficult to deal with..WAY OVER PRICED when price compared with 3 other companies in same trade.

Owners and staff act like they are too good to help us with our problem- DO YOURSELF A FAVOR AND CALL ANYONE ELSE!!

Danny and Sam have bailed us out twice now. We bought a refurb house that needed a lot of work, and two pretty significant instances they have had to come by.

The first time, I came by the house to find water dripping out of our basement ceiling.  Carpet was being installed the next day, and I needed someone there ASAP.  Sam was able to get there within a couple of hours.  He tracked the leak down to an improperly threaded hot water washing machine line courtesy if our contractor.  

The second instance, when we went to install a new toilet in the basement bathroom, we found that the original cast iron pipe and mount had corroded away, and there was nothing left to mount the toilet to.  Danny and Sam were able to break up the slab and replace the line in just a few hours.

They have done all of this work while being affable, patient, and professional, and have been extremely fair in their pricing.  

I seriously can't recommend P&K enough.

While their estimate was on the high side (for our bigger issue), they were fast to respond / got things running again. They were friendly & professional.  Highly recommended

We have the annual package which includes the tune-up on the A/C and furnace. I had a difficult time scheduling the tune-up for our A/C BEFORE the weather started getting warm, so unfortunately we had to make a service call. The customer service girls did a great job of getting us in, but unfortunately that was overshadowed by the service we received by the repairman. He came out to look at our A/C and quickly told us we would need a new unit, despite the fact that ours is only 6 years old. He was training someone and the trainee kept trying to get him to look at other culprits, instead of just having to replace the A/C. Eventually they recommended that we replace the compressor (for 3K), and they said that we had too much Freon and removed some. They kept trying to up-sell the full unit, and since our furnace was apparently going to need to be replaced within the next couple of years, they wanted us to do them both to get a discount (only 10K to replace both!) We paid a discounted service charge of $49, but our A/C went out the next day!

We called another company out. They seemed baffled by what Summer's had said about having too much Freon. This was especially odd since Summer's had serviced our A/C last year, and we hadn't added any Freon. The other company was able to fix something in our thermostat and replace 2 other small parts - for under 100 dollars!

Unfortunately this was not the first time Summer's has tried to push a new unit onto us. They caused us quite a bit of unnecessary stress. Even though we are mid-way through our pre-paid annual plan, we will not be utilizing them in the future.

We had a brand new HVAC system installed in December by Comfort Air. They didn't install it properly and we were told they would be back in a few days due to the holidays. Lets just say that didnt happen. I received my new IPL for 12/22/17-1/22/18 & it's almost $700!! Mind you I live in a ranch style home. They came out yesterday and stated the installers did not install my thermostat correctly so we have been running on emergency heat this whole time. Called Comfort Air today and they basically said oh well not their fault. I asked them to pay my electric bill because they did not do the job correctly. The guy rudely told me its not their fault!!! Have you heard this about them?! Absolutely ridiculous!!! They should be responsible!! Should be ZERO stars!!!

Benjamin Franklin worked on my family's hot water heater on Friday July 3. That day we had smelled gas in the laundry room (where the hot water heater is located) but assumed it was because of the work done just hours before. We had people over Friday night and we kept most windows and doors open and we didn't seem to have a problem. Flash forward to the next day, the 4th, my family and I were gone most of the day for festivities while we left our dog home. When we got home, a gas odor had taken over the whole house and my dog was acting lethargic and even fell off the back of our couch. At that point we decided to hook up a portable carbon monoxide detector and about 10 minutes later, it was reading carbon monoxide levels of over 200. When we called Benjamin Franklin they expressed that they couldn't do anything until TUESDAY. That's 4 days. We had to have the gas company shut off all of our gas and we had to stay at hotel for the night, with the chance of having to do it again tonight. I am appalled by the lack of concern Benjamin Franklin has for the health of my family and I would suggest not doing business with them. We had no gas odor and no problems (except the hot water heater being out) before Benjamin Franklin got involved. And when they risked the health of my family and I, the best they could do was wait 4 days. 0/5 stars for almost killing my dog and risking mine and my family's health.

I chose Jim Russell as the owner is a family friend and I am extremely disappointed in what I received. I had a leak that was due to a loose nut - my fault for not checking that. I was forced to work around their schedule because they would not come out at a time that was convenient for me. The technician was fairly helpful and had the problem resolved and was in and out of my house in 4 minutes. No parts, only labor. I was charged $180 for the 4 minutes they were in my house. A rate of $2700/hour. While I would have understood a rate of $60-$120 (there are costs for scheduling, training, trucks, gas, etc) $180 is an insane rate to charge, especially for a company that sells themselves on the money they have saved their clients.

I will be using a different plumber going forward that has upfront and reasonable rates with good customer service, unlike Jim Russell.

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