Best Plumbing Services in Indianapolis, IN

Jimmie Self with Who's Our Plumber is one of the most honest, fair, diligent, and knowledgeable plumbing contractors I have ever worked with.  I have hired Jimmie to work on my own house multiple times, and including 2 slab leaks that required the excavation of a portion of my garage, porch, sidewalk, and the installation of a brand new service line.   The company was not only diligent in completing the work, but also great at communicating with the my insurance company directly.   I recommend Who's your plumber to all of my real estate clients, friends, and family, and everyone has had an excellent experience related to timely service, pricing, and having their plumbing problem solved.

Literally owe them big time! We had no water on Christmas- until A-Team came and saved the day! Literally felt like they should have had superhero capes on! It was Christmas! I felt horrible that they were missing time from their family. They came and fixed our busted pipe so that we could have water! Not being able to flush toilets and wash hands on Christmas was brutal- so we are very thankful to everyone who was involved. From our family to yours, Thanks a ton!!!!

We were a part of the jobs that helped him launch his business!  Lately though, we've emailed and sent text messages requesting his service on at least 3 occasions!  We got no response with either type of contact!  We're aware that he's doing a lot more commercial jobs now which we're assuming is the reason for ignoring us!

So I finally had it with the tapping noise in one of our bathrooms. Fearing the worst (a leak) even though I had let this go on for some time, I decided today was the day to get a leak detection done.

To my surprise, Chris and Zack actually were able to work me into their schedule on the same day. The whole process took about almost 2 hours, but they were very thorough. Fortunately, the issue wasn't a leak and was just contracting/expanding older pipes.

I really appreciated the thorough explanation and answers to my questions. Chris and Zack were friendly, and it felt like I was talking to neighbors that were helping me out rather than someone I hadn't met. Chris is the business owner, and he offered to help out in the future should the need arise (and we both hoped it won't)! It's always reassuring to know that there are reliable service providers out there who take care of their clients whether it's first time service or return business!

Very happy with their quick response, excellent workmanship , and pricing. Highly recommend...

Ciriello has now came to my rescue twice. First at my residence, second at a home I bought to flip. I regret forgetting to leave the first review, so I hope I get the point across that they are Amazing! Devon was our tech, and while we never wish to have plumbing issues, he is delightful to be around, found the exact problem and explained it to us immediately. Giving us our options, and explaining how it happened. They are very reliable and I highly recommend them!

I needed a new toilet installed and a friend recommended Sordahl plumbing. The man who came out was knowledgeable and was able to get everything switched out quickly. It's working great! I'm having them come back next week to install some cut-off valves under the sinks. I'd recommend for efficient and good service.

Super quick and professional response. They were able to come the next day for a quote and were able to complete the work in the same day. Had a pipe start leaking below the slab. They were able to chip through the slab to repair and patch the slab before leaving. 10/10.  Will call again.

We had a plumbing leak in our basement. We called Service Plus - two different guys fiddled around the entire day and then they let us know that they were going to need help from a more senior guy who could come out later in the evening. Until then, no using water, period. They called later explaining that it would be even later than expected, possibly 10 or 11pm, which turned into later, which turned into the next morning. They sent a more senior guy who came out and said that we needed a new grinder pump which, with installation, they estimated at $7782.

Sent them away and called Covalen, who charged me $3382 with tax and installation.  Covalen, Rick 317-308-2957

These gentlemen were wonderful! They came out on a Thursday evening to give us a quote, and we're back Saturday afternoon to do the job of installing an additional outlet in the garage. They were very thorough on the planning, and the checked a couple times to make sure they were doing what we wanted. They were very well priced, courteous, quick with their work, and cleaned up after themselves. We will definitely use them again for future electrical projects.

Our hot water valve for the washing machine wouldn't shut completely. I called after hours, leaving a message describing the problem. L E Isley called first thing the next morning, put me on the standby list for that day. Corbin and Adam arrived early afternoon, courteous and professional. They quickly had the valve changed out. The charges were very reasonable, too. We will continue to depend on LE Isley.

Scheduling was easy, very polite @ the office/scheduling & service the next day!  We needed our septic tank pumped & their employee, Shane Knight, was wonderful to deal with. Prompt service & called prior to coming, & just about right on the targeted time given to me!  I would use them again!

Kit was WONDERFUL! he responded very quickly to my request for a home inspection and quote. He showed up when he said he would and sent me a lot of photos of the items that needed to be repaired. He also gave me a referral for the items he couldn't fix. He is a great guy! I highly recommend him. Thanks Kit!

Everything that this company said they would do, they didn't. Needed to fix a water heater install and in one hour charged $400.00. They are a scam. Standard pricing means over paying to you. No estimate before performing the work then stuck me with $400.00 bill and would not call me back for 5 days to let the credit card process. Scam company beware.

My thermostat had gone out and the furnace wasn't working, and I called ARS to come out. The technician inspected the thermostat and advised the only way to repair it at the moment was to install a Nest Pro thermostat, and the cost would be $800 installed. I declined and paid the $90 service visit fee. Out of desperation, I opened the thermostat, poked the wires, saw one was loose, tightened the screw, and the HVAC system started working again.

Superior service and friendly staff!! Definitely give them an A+++ rating.  I had just purchased my home and ran into unexpected sewer problems.  They resolved my plumbing blockage immediately and did so in an extremely timely fashion. Affordable financing options as well. Reliable, capable, and quality service. I won't look for service anywhere else and will be recommending them to all family and friends. Thank you LD Smith Plumbing!!

Loved that they were knowledgeable and didn't have any hidden fees. They offer the best option. They were the only one that knew how to repair our tankless water heater after calling several places!

Called this company to come out and check our drain. They did, then said they would write up a quote for a necessary repair. Three weeks later have never heard back. No we haven't been waiting, we moved on the someone else when we called the following week after the worker was here and found out he was on vacation and nothing could be done until the person's return. It's obvious they don't care about customers, since no follow up call was made to talk to us. Horrible company and service!

Updated 11-20-14 to add my final experience with Summers:  I scheduled a service call for today and burned a vacation day from work to be home for my appointment.  I was given an arrival time between 2:00 and 4:00 pm.  At 1:50 pm I received a call from a Summers customer service rep telling me that they would have to reschedule my appointment because they had too many emergencies today.   I told the representative that I had taken a vacation day today for my service call and asked if someone could come after finishing with the emergencies?  She said I have no one to send but I can reschedule your appointment for two weeks from now.  Seriously, two weeks is their next available appointment?? AFTER they cancelled my appointment, last minute, causing me to waste a vacation day?  Paying $150 per year to join their Priority Club means nothing when it comes to scheduling.

Done. With. Summers.  

I have given them way too many opportunities in the past several years simply because I like their service techs but I can no longer deal with their serious lack of consideration for customers and impossible scheduling.

End of update

I have no complaints with their service employees but the customer service isn't very helpful or friendly.  It is difficult to make an appointment, unless  you plan to take a day off work several weeks in advance.  It seems no matter how far in advance I try to schedule the date/time I need is not available.

The customer service reps seem to take great pains to ensure that their service techs aren't inconvenienced.  They call a week ahead of time to confirm your appointment, and then they won't send their service people until they receive a verbal confirmation over the phone on the day of the appointment, even though you have already confirmed the appontment.  And it doesn't matter if you work a mile from your home, they won't allow a service tech to head to your home unless you are there waiting.

On my last service call (which was just an annual cleaning) Summers called to confirm my appointment a week ahead of time.  I know from prior experience that the tech usually arrives at the end or after the two hour appointment arrival window that is given.  So I have to leave work and wait at home for up to two hours, often much longer, while I wait for the tech to arrive AFTER I give a verbal verification that I am home, waiting.

I will point out that I have NEVER missed an appointment or made the tech wait for me so Summers has no reason to believe that I won't be there when the tech arrives.

When the customer service rep called me to say that the service tech was ready to head to my house I asked how long it would be so that I didn't have to leave work if I was going to be waiting two hours or more.  The rep told me, I don't have that information, only that he will head your way as soon as you are home to give verbal conrfirmation.  

I asked, Head from where?  She told me again that he would simply head my way as soon as I was home to give a verbal confirmation.  I explained that I worked very close to home and didn't want to leave two hours before he showed up.  I explained that if I knew where he would head from it would help.  She again stated, less patiently this time, that all she could say was that he would head my way only AFTER I was home to give a verbal confirmation.  So was he going to head from  Carmel?  Greenwood?  Terre Haute?  

So I gave up and went home so that I could give my verbal confirmation, and of course I waited the usual two hours for him to show up.  I always end up thinking, Who is the customer here??  Everything is done for the convenience of Summers, rather than their customers.

One time I had an appointment that I had made weeks before, and Summers had called to confirm one week before.  I had taken the day off work to get my furnace serviced but no one from Summers called to tell me that they had cancelled my appointment that day.  And when I told the rep that I had taken the whole day off work because of that appointment, which they had confirmed the previous week, all she said was, When would you like to reschedule?  And then their next available appointment was weeks away, even though Summers had neglected to call me to even let me know that they were cancelling my appointment!

I have been a Summers customer for several years and although I like the service techs I am about done with Summers.  It is too difficult to schedule an appointment and I don't care for their lack of customer service.

I have paid to join their priority service club every year but it seems to make little difference.  I still can't get a convenient or timely appointment.

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