Best Plumbing Services in Indianapolis, IN

I was referred to Paul Henderson Plumbing because they hold a warranty contract/relationship on the manufacturer of my water softener.  I called to verify this and they confirmed they have that contract.  I told them my scenario and they said they needed to send someone out.  The guy comes out access the problem, says he'll be back next week to fix it.  No mention of anything and the last time I spoke with someone in the office it was about them having the warranting contract/relationship with the manufacturer.  The guy comes out the next week just like he said and installed a part that should fix the problem.  Great! As the guy is leaving my house he says we'll send you the invoice....? First I had heard.  I get the invoice for $350 and was confused so I called.  They didn't even check if it was covered under warranty so she said she would check and get back to me.  Guess what, it wasn't under warranty (purchased less than 4 years ago).  The biggest issue I have is they charged me an initial trip fee of $45.  Their short explanation was (first, we charge everyone that), after probing we didn't know whether it was under warranty or not.  Well 2 things: 1. we could have check first with the serial number on the water softener and 2. Maybe mention to your clients that IF the system isn't under warranty, sending someone to look at your system will cost $45.

They performed the service well and the people they sent to the house were great.  I just personally think the transparency in cost or potential cost could have been handle a lot more professionally.

Best customer service! Friendly and always on-time. I've had them help me multiple times. 100% satisfied with service and rates!

Outstanding Plumber! We are new to Brownsburg and a coworker recommended Cornwell's. Their pricing is very fair, scheduling was easy, and the work was top notch!

We needed an expansion tank installed on our hot water heater and the first plumber we called, quoted us an absurd amount. We called Cornwell's; the price was good and what we expected. The technician that came out was helpful and knowledgeable. He told us some things we should consider doing in the future but did not try to oversell us on anything.

I wish I found Cornwell's the first day we moved to Brownsburg. They will be the only plumber we call from now on.

We have used Mishler's a couple times and they have been great both times. Employees are very professional and clean and the rates are very reasonable. Great to be able to use a company you can trust.

I called because my family is getting ready to move and I thought we may need to pay for an updated service.  Danny was great, he walked me through everything over the phone and saved us some money!  I would recommend them to everyone, they are doing the right thing and helping people!

Just got my heat pump serviced and the guy was very helpful, explained everything to me. He arrived early and was only here for about 40 minutes. Love a company that arrives early!

The technician was very polite and thorough. He arrived in the timeline the company quoted. The work I had done was reasonably priced.

For nearly six days I have had a serious gas leak. Brandon with powerhouse plumbers is a phenomenal guy. He came out and recognized the mistakes and was able to fix them very easily.

This company is fast, efficient, and accurate. They do not mess around and they are very professional. I would recommend them to anyone looking to get something done correct the first time!!

They came three times and didn't fix the problem. They charged me a LOT of money too! The plumber tried to get me to hire him on the side to fix the problem he could solve on the clock. I had to hire another plumber and they fixed it! AttaBoy are crooks!

Chawng Vunga was my service tech and he was very nice and informative. He quickly fixed the laundry room drain. As it was the washer hose had lent in it causing the spill over from the drain on the floor. He suggested buying a filter from Home Depot to put on washer hose to keep lent from entering and causing future problems. Also left a treatment to put down drains once a month.  I have always used Roto Rooter when there is plumbing problems and had no problems. I use them because they have been around for a long time.

We needed to have our (very old) sewer line replaced. We'd received a quote from another company but wanted to bid out such a large project. Carlisle was less expensive and did a very good job. They gave us multiple options and quotes as well as their recommendations on how to proceed. The sewer was a tight squeeze between houses, trees, and our gas line. They dug it up and replaced it, as well as some additional plumbing inside to reroute a pipe without any incidents. They were very good at explaining to me what they were doing and were courteous and professional when asking me to run water to test the line. I would recommend them for future plumbing projects.

Came out quickly but discrepancies in what was invoiced (a week later and only after requested it) and cash that was paid out at multiple times a certain repairman returned.

If I had a choice for no stars, that is what I would choose.  

In 2006 I asked them to install two new freeze/resistant spigots on the outside of my house (off of the room that's on a crawl space).  The first visit, they didn't act like they knew what they were doing and when finished, one spigot was sticking out of the outside wall by 3 inches.  I had them back and all they did was add caulk (the spigot still stuck out of the wall 3 inches).  Had them back again at which time they went back into my crawl space and voila, the spigot was installed flush with the house.  

Then I just found out in October of this year that the spigot had been leaking for who knows how long because it had frozen and cracked, leaking water all over my crawl space, in the HVAC ducts, etc.  I don't make it a point to crawl under my house and had no idea that the spigot had broken where the water pipe screws into the spigot. My hardwood floor above the leak started to buckle so I had another plumber (Grey's is awesome) attack the issue.  He found out that both spigots had been installed wrong ... instead of the pipes aiming down for draining, they were installed aiming up and thus stagnant water in the pipe froze and broke.  So an $8,000 repair job later ... floor in the 1000 square foot room had to be taken up, new joists (water rot) replaced, new subfloor and hardwoods put in.

These are three months of my life I will never get back (furniture from the demo room all over the house, contractors coming and going, huge dumpster in my driveway, complete mess during the holidays).  My insurance company is attempting to subrogate for the expense.

Bottom line ... Benjamin Franklin Plumbing is a franchise.  It appears their employees don't have a vested interest in the business (as a small business plumber does) - you can tell by their lack of knowledge and customer service.  Stay away and use a smaller locally owned plumbing company that's hungry and values quality workmanship at a reasonable cost.

It's been 3 years and they still have not finished our prepaid contract. They don't remember what they promised and create more problems than solutions. For instance they gouged corners of our freshly painted walls done by another company, and that was 12 months ago. The caulk is still apparent and nothing had been done since. So our lovely paint job is waiting for them to fix it. We originally hired them to do our guest bath and the sink is too close to the wall and the cabinet cannot be opened fully, as the hardware won't allow, because it hits the wall. They hire subcontractors and do not use their own employees. During the 2 days to put in just the shower, Indy Concrete was able to install a patio and fireplace in the rain in less than a day. Indy Renovations workers took more cigarette breaks than actual work time. The shower was installed improperly as the water would pool in the middle and seal for the glass is not complete. Every shower there is stream of water coming out into the bathroom tile.
We were without floor trim for 12 months and the flooring installed was gapping at least 1/2 to 1 inch from the wall. Our front door tile grout is already in pieces and they installed metal transitions that should be in an office building. They forgot the floor transition to and from guest bathroom.  They have tried to charge us twice for the floor trim and didn't have info on the prepaid fireplace. It was only when I pulled out the contract of what we've paid for that still had not been done. Our floor trim is still unfinished after two visits as the nail holes are very visible and the pieces of trim combined have huge gaps.
We actually contracted this company in 3/2020 it's soon going to be 3/2023 and the still not finished and on their side unclear of what they were paid for. Terrified of the job they will destroy on our fireplace. DO NOT USE THIS COMPANY... It will cause you nothing but shoddy work, mishaps, and then asking you to pay for services already paid for. You will get the runaround about every aspect of the job. They will leave trash, nails, as well as their installation trash.
When will this nightmares

3/10/15 - Plumber arrived EARLY which was a relatively nice surprise...but not ideal as I was in bed when the young man arrived (7:15am). He admitted not having my phone # to call give me fair warning of his :15 early arrival.

We have a Moen Roman Tub that has a cartridge 1248B that was stuck / corroded in both the hot / cold handles. He went out to his truck and within :10 determined that his silver Moen puller wasn't long enough to reach the deep cartridge.

He offered to drive around town looking for the correct tool...but that my timer would be running until it was located. I was billed $45 for :20 visit!

After handing him my $45 check...I felt as if I just awoke from a nightmare!!

P.S. - Mr. Williams (CC Williams) plumber came over the following week, he simply screwed a long screw into the cartridge (handle) and pulled real hard with pliers...popped out each cartridge in the first :10 of his visit!!!  :)

Awesome service!  Super nice technician. I've got HEAT!  I've called McNeely for plumbing and now I'll call them For HVAC

Larry Plumbing did some work in my house about a year ago, He was found by the contractor I hired back then and never had to deal with him personaly. Recently, I had a situation where my basement flooded due to a clogged outside drainage, although it took us some time to find, my first person to reach was Larry... here's where it gets fun, he picks up the phone and tells me that he has no interest to help out due to a bad past experience with the contractor I had when I was remodeling the house .. he then tells me to find someone else to fix my problems! This level of unprofessional customer dealing leaves me with a bad taste in my mouth and thought I would share so no one has to deal with this kind of issues in the future. I don't have anything negative to say about his job which has held fine, but definitely on his customer treatment and more on emergencies such as the one I just went through.
SS

He was the only plumber who come come within 4 hours for a leak in my garage.  I should have waited.   He did find the leak in an outside faucet and repair it.  He then takes me into cutting a vent in my furnace stack to heat my garage, then drive to a hardware store 5 minutes away to buy a vent.  He was gone almost 2 hours.  When he came back he looked at another leaking outdoor faucet and told me it was not urgent, and that he wasn't available again for 3 weeks.  He charged me almost $800, most of that labor for time he wasn't even at my home.  I called someone else a few weeks later.  The second leak caused a mold problem that had to be remediated, and the furnace vent is not to code and has to be removed.  By the way, the faucet he did repair no longer works.  What a crook!

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