Best Plumbing Services in Indianapolis, IN

I was referred to Paul Henderson Plumbing because they hold a warranty contract/relationship on the manufacturer of my water softener.  I called to verify this and they confirmed they have that contract.  I told them my scenario and they said they needed to send someone out.  The guy comes out access the problem, says he'll be back next week to fix it.  No mention of anything and the last time I spoke with someone in the office it was about them having the warranting contract/relationship with the manufacturer.  The guy comes out the next week just like he said and installed a part that should fix the problem.  Great! As the guy is leaving my house he says we'll send you the invoice....? First I had heard.  I get the invoice for $350 and was confused so I called.  They didn't even check if it was covered under warranty so she said she would check and get back to me.  Guess what, it wasn't under warranty (purchased less than 4 years ago).  The biggest issue I have is they charged me an initial trip fee of $45.  Their short explanation was (first, we charge everyone that), after probing we didn't know whether it was under warranty or not.  Well 2 things: 1. we could have check first with the serial number on the water softener and 2. Maybe mention to your clients that IF the system isn't under warranty, sending someone to look at your system will cost $45.

They performed the service well and the people they sent to the house were great.  I just personally think the transparency in cost or potential cost could have been handle a lot more professionally.

Best plumber around!!!
We've had Brian come out twice (at two different homes now) to do a water heater replacement!  They were fast.  Efficient. And, and very fair price!
Highly recommend!!

Techs were very good -saw the problem and fixed it in a reasonable amount of time.  Pricing seemed fair.  I would call them for future problems!

I had learned of this company through the real estate company where I work.  We have several offices and whenever there's a plumbing problem where I work from I noticed it was Mishler who came to the rescue. The company is known for doing business with qualified people...but at competitive prices.  So when a leak in my bathroom sink occurred, I decided to give them a personal try and was very pleased.  Nice plumber, right on time, and great job.  Then just recently I had a very different and more complex problem so I called them again.  Same experience - different very personal plumber, good neat work, and fair price...hence this review.  I wouldn't hesitate to recommend them.

We had a leaking hot water heater earlier this year and called several plumbers to give us quotes on a tankless system.  A couple came out to look at our situation and provide a quote on a tankless but the service tech from Indy Water Heater & Softener was THE ONLY ONE who checked the warranty on the water heater tank we had installed and let us know that the unit was still under warranty.  These guys presented us the option of replacing the unit under warranty or a tankless option - so we chose to replace the unit under warranty of course!  Everyone else was looking to close a tankless sale, so now when the time comes to actually install a tankless system I will be making one call - to Indy Water Heater & Softener.  Just last week before Christmas our garbage disposal was leaking, I didn't call the guys I have a maintenance contract with, I called these guys.  They were out quickly to replace and could not have been more professional or friendly.  I would recommend these guys to anyone with a plumbing repair need or an installation.  Great work guys!!

Just a PSA: I had the most disappointing customer service experience with Commercial Service. 2 years ago, I purchased a HVAC system from them, and last night the heat went out just as we were approaching dangerously low temperatures. I have children and pets, so I was not in a place where I could shop for services or wait, so I called them. Prior to speaking with the technician, I had already identified that the error code meant there was an issue with an open high limit switch, and the technician agreed with me over the phone. He informed me it would likely be a $276 after-hours service charge. I was between a rock and a hard place, so I agreed. Unfortunately, the technician did not arrive with a replacement part, so he had to temporarily fix the switch so that it would close. This took between 40 and 45 minutes. The charge was $414, and I assumed this would also include the follow up the next day when they actually did replace the switch. I was wrong. When I questioned the ethics of this with their VP, I was treated as though I just didn't understand that they provided services that no one else does, and that's why they are (significantly) more expensive. After the politely insulting lecture I received, he informed me that he would offer to enroll me in their maintenance program at no additional cost. That was his solution. This was their unacceptable compromise. As a 46 year old who has been a home owner for 2 decades, I have had extensive experience with other HVAC companies. I had a technician from Heflin who I worked with for years who came at all hours, and never charged me a 3rd of the price Commercial Service did. I'm disappointed that CS did not come to my house WITH the warrantied part they were aware was likely the problem, and that they wanted to charge me more than the already silly after-hours price. Do not recommend.

Very Professional!  Great Work!  Use them often...if your looking for a good reliable Plumber or HVAC (they do this too!)...I highly recommend and they won't make you take out a 2nd Mortgage to get your work completed!

We had these guys replace our water heater. They left a gas leak! When I called to see if they could come out to fix it I had to leave a message and didn't hear back from anyone until 8:30 at night (4 hours later). I talked to the man who installed it and he made a gas leak seem like no big deal stating, Unless the smell is so bad you can barely breathe, it isn't really harmful. What?! He said the could come out the next day to check it since I had a one year warranty on the labor. We called FOUR times and no one retuned out calls. We were forced to have another plumber come out to fix the leak. We are now having our credit card company dispute the charges. What a mess! Do not use these guys!!!!

Way overpriced. The tech did not explain their cost of the water softener installation and they charged almost $500. All they had to do was hook it up since I provided the softener. I will never use this company again.

I had a clogged sewer line.  The plumber who arrived came on time and in the timeframe stated.  The plumber was very friendly, gave me a discount since I used them 9 months earlier for the same issue, and resolved the problem in a reasonable time.  I have used them again and would continue to do so if any other issues arise.

We needed to have our (very old) sewer line replaced. We'd received a quote from another company but wanted to bid out such a large project. Carlisle was less expensive and did a very good job. They gave us multiple options and quotes as well as their recommendations on how to proceed. The sewer was a tight squeeze between houses, trees, and our gas line. They dug it up and replaced it, as well as some additional plumbing inside to reroute a pipe without any incidents. They were very good at explaining to me what they were doing and were courteous and professional when asking me to run water to test the line. I would recommend them for future plumbing projects.

Quick response but a little less than honest when it comes to how much you actually pay them.  They really push their product as a replacement rather  than want to try to repair what you already have.  Hesitant to even try so not sure if they just want to make more money on full replacement or aren't confident in working on other brands?

My shower wouldn't turn all the way off, and Ben Franklin plumbing came to repair it. They charged a fortune and left a mess. After they completed the work, my washer now backs up into the bathtub. The scheduler tried to charge me again to have someone come out, but I spoke to a supervisor who agreed to send someone. The replacement guy said that if he pulled up anything from the drain other than plaster, I'd be charged for the cleanout, and that it was $250.
    If you want high prices and bad service, call these guys!

It's been 3 years and they still have not finished our prepaid contract. They don't remember what they promised and create more problems than solutions. For instance they gouged corners of our freshly painted walls done by another company, and that was 12 months ago. The caulk is still apparent and nothing had been done since. So our lovely paint job is waiting for them to fix it. We originally hired them to do our guest bath and the sink is too close to the wall and the cabinet cannot be opened fully, as the hardware won't allow, because it hits the wall. They hire subcontractors and do not use their own employees. During the 2 days to put in just the shower, Indy Concrete was able to install a patio and fireplace in the rain in less than a day. Indy Renovations workers took more cigarette breaks than actual work time. The shower was installed improperly as the water would pool in the middle and seal for the glass is not complete. Every shower there is stream of water coming out into the bathroom tile.
We were without floor trim for 12 months and the flooring installed was gapping at least 1/2 to 1 inch from the wall. Our front door tile grout is already in pieces and they installed metal transitions that should be in an office building. They forgot the floor transition to and from guest bathroom.  They have tried to charge us twice for the floor trim and didn't have info on the prepaid fireplace. It was only when I pulled out the contract of what we've paid for that still had not been done. Our floor trim is still unfinished after two visits as the nail holes are very visible and the pieces of trim combined have huge gaps.
We actually contracted this company in 3/2020 it's soon going to be 3/2023 and the still not finished and on their side unclear of what they were paid for. Terrified of the job they will destroy on our fireplace. DO NOT USE THIS COMPANY... It will cause you nothing but shoddy work, mishaps, and then asking you to pay for services already paid for. You will get the runaround about every aspect of the job. They will leave trash, nails, as well as their installation trash.
When will this nightmares

Beware - can't even troubleshoot and unplug a toilet - Plumbing 101.  Had 2 plugged toilets, 1st tech came out (late), threw a wad of toilet paper down each toilet, tried to auger one, said they were fine and left.  Both still plugged.  I went to Lowes and bought a small auger and tried unplugging it myself.  I got a bill for $180 - tech was only there 5 min and did not unplug either toilet.  I called Gordon and they lowered my bill to $90 and I said I would only pay if they came out and fixed it properly.   2nd tech showed up (late), flushed the two toilets and said the flapper valve was closing too quickly and left.  Did not event try to auger either toilet and coerced my wife into paying the $90.  Now I am out $90 and still have two plugged toilets.  I am going to Lowes to get a longer auger (was using the 3.5 ft one in between plumber visits) and fix it myself.  My advice, fix it yourself or call someone other than Gordon.

I have had their number for years but I had a retired HVAC guy to go to back then, but now he's really retired so I gave this company a call as our AC died.

Bud Calbert came out the next day after a call and he was very detailed with his work and actually loves to educate customers on the what's and how's on your AC. He's very experienced in this field so can't go wrong in addressing HVAC problems. Got some really good pointers on maintenance to minimize problems and prolong your AC life.

I definitely will call this company again for HVAC concerns.

Larry Plumbing did some work in my house about a year ago, He was found by the contractor I hired back then and never had to deal with him personaly. Recently, I had a situation where my basement flooded due to a clogged outside drainage, although it took us some time to find, my first person to reach was Larry... here's where it gets fun, he picks up the phone and tells me that he has no interest to help out due to a bad past experience with the contractor I had when I was remodeling the house .. he then tells me to find someone else to fix my problems! This level of unprofessional customer dealing leaves me with a bad taste in my mouth and thought I would share so no one has to deal with this kind of issues in the future. I don't have anything negative to say about his job which has held fine, but definitely on his customer treatment and more on emergencies such as the one I just went through.
SS

He was the only plumber who come come within 4 hours for a leak in my garage.  I should have waited.   He did find the leak in an outside faucet and repair it.  He then takes me into cutting a vent in my furnace stack to heat my garage, then drive to a hardware store 5 minutes away to buy a vent.  He was gone almost 2 hours.  When he came back he looked at another leaking outdoor faucet and told me it was not urgent, and that he wasn't available again for 3 weeks.  He charged me almost $800, most of that labor for time he wasn't even at my home.  I called someone else a few weeks later.  The second leak caused a mold problem that had to be remediated, and the furnace vent is not to code and has to be removed.  By the way, the faucet he did repair no longer works.  What a crook!

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