Best Plumbing Services in Indianapolis, IN

This company came highly recommended and after having a negative experience with a different plumbing company, we were glad to meet Brandon. He was professional, efficient and knowledgable. He arrived wearing a mask, as expected. He installed a new kitchen faucet and also a new toilet in our home today. We will definitely be using this company going forward for future plumbing needs!

Brian and his crew have been my plumber for years.  They do great work and always fairly priced.  They've done all kinds of work for me from emergencies to renovations.  I recommend them anytime I get the chance!

Techs were very good -saw the problem and fixed it in a reasonable amount of time.  Pricing seemed fair.  I would call them for future problems!

Always very helpful and responsive. They've helped us many times over the past seven years, and the service has always been great.

I called because my family is getting ready to move and I thought we may need to pay for an updated service.  Danny was great, he walked me through everything over the phone and saved us some money!  I would recommend them to everyone, they are doing the right thing and helping people!

Just a PSA: I had the most disappointing customer service experience with Commercial Service. 2 years ago, I purchased a HVAC system from them, and last night the heat went out just as we were approaching dangerously low temperatures. I have children and pets, so I was not in a place where I could shop for services or wait, so I called them. Prior to speaking with the technician, I had already identified that the error code meant there was an issue with an open high limit switch, and the technician agreed with me over the phone. He informed me it would likely be a $276 after-hours service charge. I was between a rock and a hard place, so I agreed. Unfortunately, the technician did not arrive with a replacement part, so he had to temporarily fix the switch so that it would close. This took between 40 and 45 minutes. The charge was $414, and I assumed this would also include the follow up the next day when they actually did replace the switch. I was wrong. When I questioned the ethics of this with their VP, I was treated as though I just didn't understand that they provided services that no one else does, and that's why they are (significantly) more expensive. After the politely insulting lecture I received, he informed me that he would offer to enroll me in their maintenance program at no additional cost. That was his solution. This was their unacceptable compromise. As a 46 year old who has been a home owner for 2 decades, I have had extensive experience with other HVAC companies. I had a technician from Heflin who I worked with for years who came at all hours, and never charged me a 3rd of the price Commercial Service did. I'm disappointed that CS did not come to my house WITH the warrantied part they were aware was likely the problem, and that they wanted to charge me more than the already silly after-hours price. Do not recommend.

The technician was very polite and thorough. He arrived in the timeline the company quoted. The work I had done was reasonably priced.

We had these guys replace our water heater. They left a gas leak! When I called to see if they could come out to fix it I had to leave a message and didn't hear back from anyone until 8:30 at night (4 hours later). I talked to the man who installed it and he made a gas leak seem like no big deal stating, Unless the smell is so bad you can barely breathe, it isn't really harmful. What?! He said the could come out the next day to check it since I had a one year warranty on the labor. We called FOUR times and no one retuned out calls. We were forced to have another plumber come out to fix the leak. We are now having our credit card company dispute the charges. What a mess! Do not use these guys!!!!

Scott was very professional today. Needed my water heater flushed and needed a solenoid in my touch Delta faucet. Called Kirby Brothers Plumbing, the plumbers that originally installed my faucet, and they don't repair faucets that they install! They don't stand behind their work! I guess I won't stand behind them! Attaboy is now my go to plumber. Scott was very helpful with all our plumbing questions and concerns around the house!
Thank you, ATTABOY!

Wasn't a big fan when I heard of a set price no matter the resolution efforts to clear a clogged drain. However, it was a kitchen sink preventing dishwasher and all so the fact that they came out just 2 hours after I placed the call was terrific! In addition they guarantee/promise their work for months after which helped ease the wallet pain. Customer service was great as well, helped educate without trying to upsell everything. Will definitely rely on them again especially for time sensitive issues.

We needed to have our (very old) sewer line replaced. We'd received a quote from another company but wanted to bid out such a large project. Carlisle was less expensive and did a very good job. They gave us multiple options and quotes as well as their recommendations on how to proceed. The sewer was a tight squeeze between houses, trees, and our gas line. They dug it up and replaced it, as well as some additional plumbing inside to reroute a pipe without any incidents. They were very good at explaining to me what they were doing and were courteous and professional when asking me to run water to test the line. I would recommend them for future plumbing projects.

Quick response but a little less than honest when it comes to how much you actually pay them.  They really push their product as a replacement rather  than want to try to repair what you already have.  Hesitant to even try so not sure if they just want to make more money on full replacement or aren't confident in working on other brands?

We live in Bloomington (about an hour away from their home office), and after having called several plumbers in our immediate area (none of whom showed up within 5 hours), we called Benjamin Franklin Plumbing. They sent a courteous, professional plumber named Donny out within about an hour. And when he left, the price was about half of what our local Bloomington plumbers told us they would have charged (if they'd actually showed up).

We are very impressed with their prompt service to a place two counties away and with their reasonable prices and friendly and professional employee. We will definitely call them first if we find ourselves in an emergency plumbing situation again.

Indy Renovation did an amazing job!  We love our new master bathroom!  It's like a Spa in our own home!  The 2 men who did all the work ensured we were happy each and every day!  They were so talented and neat/clean!

Technician inspected our hot water tank and advised that we needed a new burner unit. Said it would be a couple hundred bucks, or could replace the tank for 1600. While the tank is ten years old, the bladder, and tank in general is in good condition, so we opted for the burner. Tech returned a hour or so later, replaced the burner unit, and left me with a bill for $609.46. When I asked about the couple hundred buck quote he said, that hourly rate will get you. Told me that I should call the office as he had no control over the bill.

I called and left a message for the owner, Jerry Gordon - he did not return the call. I sent an email to Jerry - he did not respond. I detailed this issue on the customer service survey that followed in the mail - no response. The burner element went out yesterday. I called their office today and said that the tank would need to be replaced - the burner has no warranty. I phoned two other plumbers, and while they agree that I needed a new tank, $600 for a element install is a rip off.

YIKES! RIPOFF AND DISASTER! Charged 6 hrs./$688 labor to install a simple 50-gallon gas water heater! How it went? G appeared with wrong type heater (electric), charged me to go back and get a gas water heater; installed a lower grade gas model than I requested; new unit has horrible noise when faucet was turned off; twisted off inlet to new water heater...did not replace...did makeshift repair and charged me; ripped entire water circulation unit & home phone lines of the wall & and simply left them dangling; unbraced circulation unit sags and sways which stresses inlet (I think it would have fractured in week!); heavy metallic waste discarded in damp laundry pile (ended up in our washer and dryer); each stair step (light color carpet) stained with rusty sediment; warranty and manual left drenched in water;  rusty metal screw dropped on carpet - family member stepped on it; reinstalled urethane insulation on cold water inlet; G said I required a thermal expansion tank installation (false: we have an open system - no backflow valve); hot water circulation pump valve left in off position (two bathrooms did not have hot water); did not wear Covid mask during entire installation.  And there were issues from McNeely's office: nothing in writing; no written estimates; no diagnosis of leak/problem; errors in transcribing almost all details of original request (even lost our address after request was placed); appointment cancelled/scheduled for Christmas eve; promised but failed to help process valid Rheem warranty (McNeely is a Rheem ProPartner); not truthful in BBB affidavits concerning this affair. I could add much more!  But, pleased be warned, this is what you will get if you hire McNeely!

Larry Plumbing did some work in my house about a year ago, He was found by the contractor I hired back then and never had to deal with him personaly. Recently, I had a situation where my basement flooded due to a clogged outside drainage, although it took us some time to find, my first person to reach was Larry... here's where it gets fun, he picks up the phone and tells me that he has no interest to help out due to a bad past experience with the contractor I had when I was remodeling the house .. he then tells me to find someone else to fix my problems! This level of unprofessional customer dealing leaves me with a bad taste in my mouth and thought I would share so no one has to deal with this kind of issues in the future. I don't have anything negative to say about his job which has held fine, but definitely on his customer treatment and more on emergencies such as the one I just went through.
SS

He was the only plumber who come come within 4 hours for a leak in my garage.  I should have waited.   He did find the leak in an outside faucet and repair it.  He then takes me into cutting a vent in my furnace stack to heat my garage, then drive to a hardware store 5 minutes away to buy a vent.  He was gone almost 2 hours.  When he came back he looked at another leaking outdoor faucet and told me it was not urgent, and that he wasn't available again for 3 weeks.  He charged me almost $800, most of that labor for time he wasn't even at my home.  I called someone else a few weeks later.  The second leak caused a mold problem that had to be remediated, and the furnace vent is not to code and has to be removed.  By the way, the faucet he did repair no longer works.  What a crook!

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