Best Plumbing Services in Indianapolis, IN

I was referred to Paul Henderson Plumbing because they hold a warranty contract/relationship on the manufacturer of my water softener.  I called to verify this and they confirmed they have that contract.  I told them my scenario and they said they needed to send someone out.  The guy comes out access the problem, says he'll be back next week to fix it.  No mention of anything and the last time I spoke with someone in the office it was about them having the warranting contract/relationship with the manufacturer.  The guy comes out the next week just like he said and installed a part that should fix the problem.  Great! As the guy is leaving my house he says we'll send you the invoice....? First I had heard.  I get the invoice for $350 and was confused so I called.  They didn't even check if it was covered under warranty so she said she would check and get back to me.  Guess what, it wasn't under warranty (purchased less than 4 years ago).  The biggest issue I have is they charged me an initial trip fee of $45.  Their short explanation was (first, we charge everyone that), after probing we didn't know whether it was under warranty or not.  Well 2 things: 1. we could have check first with the serial number on the water softener and 2. Maybe mention to your clients that IF the system isn't under warranty, sending someone to look at your system will cost $45.

They performed the service well and the people they sent to the house were great.  I just personally think the transparency in cost or potential cost could have been handle a lot more professionally.

We discovered a sudden leak, within the basement, during late evening hours ... we'll just say we were lucky to have found it before total destruction of the basement occurred.  As we had no idea who to call, we called one of our best friends, in Arcadia, and he immediately said, Call Brian Hunter!  Then, he gave us Brian's phone number.  Within 15 minutes, Brian and an assistant arrived.  They traced where the leak was coming from.  After removal of toilet in laundry room, just above the basement pipe/leak, cleaning out, then fully repairing all of the pipes connected to this, the leak stopped.  

A week later, we suddenly discovered another leak.  This time, it was down a bit from the earlier leak.  Brian once again arrived in about 15 minutes, and quickly discovered this particular leak was due to a broken sewer pipe, outdoors.  As he does not do outdoor sewer repair, he referred us to a phenomenal person/company, who did all the repair for that issue.

In the Spring, we will be doing some updates within our home for the plumbing.  Hunter Plumbing will be the company called/hired to do the work.  We HIGHLY recommend Hunter Plumbing!!!

Techs were very good -saw the problem and fixed it in a reasonable amount of time.  Pricing seemed fair.  I would call them for future problems!

Plumbing issues great and small, I've called Mishler for them all. Seriously though, the work these guys do is phenomenal and they are very honest and straight forward about pricing and availability. They might not be the cheapest in some areas but as with most things in home repair, you get what you pay for. I'm always happy to pay and know it will be done right the first time and with high quality. Highly recommend!

Thank you to Indy Water Heater and Softener LLC!!! They were responsive, thorough, and incredibly easy to work with. I thought I would be without hot water for much of the week and in four hours the slab leak we had was found, repaired, and covered back up. Thank you for the great work!

Just got my heat pump serviced and the guy was very helpful, explained everything to me. He arrived early and was only here for about 40 minutes. Love a company that arrives early!

The technician was very polite and thorough. He arrived in the timeline the company quoted. The work I had done was reasonably priced.

They went to the wrong address and then texted us saying the technician left since we didn't answer the door and would have to reschedule. Well that would make sense that I didn't answer a door at a house I do not live. They did not answer when I called and texted them to say we were home, so they must be at the wrong address. The rep later called to say it is not their policy to call when the tech arrives as they give a 30 minute notice when the tech is on their way, of which I did receive and replied to. Common sense would say, it is odd when the homeowner doesn't answer their door after they just confirmed via text. We will not use this company. And based upon the company's response to another negative review, they do not hold themselves accountable at all.

RUN! New ownership that does NOT know what they are doing, take zero ownership AND make you chase them around to have them finally tell you they won't fix the damage.

Had the worst experience with both the labor and customer service at my small business. They charged me $315 to fix a leaky valve on toilet that took 10 minutes and 24.63 in total parts. They called it a flat rate so whether I needed a small fix like this one-or a bigger issue resolved there was nothing in the middle. They also quoted over 1k to clean up the pool of water in bathroom. It was deceptive and shady business practice in my opinion and would NEVER advise using their company.

We needed to have our (very old) sewer line replaced. We'd received a quote from another company but wanted to bid out such a large project. Carlisle was less expensive and did a very good job. They gave us multiple options and quotes as well as their recommendations on how to proceed. The sewer was a tight squeeze between houses, trees, and our gas line. They dug it up and replaced it, as well as some additional plumbing inside to reroute a pipe without any incidents. They were very good at explaining to me what they were doing and were courteous and professional when asking me to run water to test the line. I would recommend them for future plumbing projects.

Came out quickly but discrepancies in what was invoiced (a week later and only after requested it) and cash that was paid out at multiple times a certain repairman returned.

Glad the rep from BFP was able to come out same day. Very disappointed they don't give estimates and disappointed that the bill was almost $400 for repairing a PVC that had broken in two separate pieces.  I understand there was around two feet of plywood cutting to reach the other end of the PVC but I'm still floored at the basic price. I was not there at the time, but when I talked to the technician on the phone to go over the bill he asked for my credit card. I told him I was next in line for a purchase and could I call him back. His response was if you don't call back in 10 minutes I'm adding another $89 to your bill. Time is money but that was unnecessary. I also did not like the fact that there was no breakdown of what I spent as far as parts and labor. The rep said there was a two year warranty, but that should be up to the customer especially if it dictates a price increase. So in a nutshell the price and customer service definitely could have been better. Recommend shopping around and getting a quote.

Contracted theses people to install a walk in tub for my Mother. Due to her decline in her health we had to cancel installation, Indy renovation refunded her money...

Completely disappointed and let down by Gordon Plumbing.  After  Gordon performed a $7,000 fix exactly 1 year ago on our lift station, the entire system failed.  We figured we'd had an alright experience with them and that they would know what might be wrong with the system so we called them.
  The plumber sent not only disregarded any direction (rutting up the entire yard when we'd told him not to drive in that area), but also demanded $4000 to even diagnose the problem THAT THEY HAD FIXED A YEAR AGO!  We called the office and the lady who answered the phone was even ruder!
   I chalked it up to a fluke and got in touch with the manager Paul, who promised to try and figure out the situation, but after multiple phone calls seems to have just dropped the entire thing.  We're not rude customers, and I believe in always giving management a chance to fix things, but this has been one of the most disappointing experiences imaginable.
     The worst part is, we really had a positive opinion of the company going in, and they had to drop the ball in every way imaginable to ruin that.
  The company doesn't stand by their work in any shape or form (won't even check a pump that they put in and purchased less than a year ago).

I have had their number for years but I had a retired HVAC guy to go to back then, but now he's really retired so I gave this company a call as our AC died.

Bud Calbert came out the next day after a call and he was very detailed with his work and actually loves to educate customers on the what's and how's on your AC. He's very experienced in this field so can't go wrong in addressing HVAC problems. Got some really good pointers on maintenance to minimize problems and prolong your AC life.

I definitely will call this company again for HVAC concerns.

Larry Plumbing did some work in my house about a year ago, He was found by the contractor I hired back then and never had to deal with him personaly. Recently, I had a situation where my basement flooded due to a clogged outside drainage, although it took us some time to find, my first person to reach was Larry... here's where it gets fun, he picks up the phone and tells me that he has no interest to help out due to a bad past experience with the contractor I had when I was remodeling the house .. he then tells me to find someone else to fix my problems! This level of unprofessional customer dealing leaves me with a bad taste in my mouth and thought I would share so no one has to deal with this kind of issues in the future. I don't have anything negative to say about his job which has held fine, but definitely on his customer treatment and more on emergencies such as the one I just went through.
SS

He was the only plumber who come come within 4 hours for a leak in my garage.  I should have waited.   He did find the leak in an outside faucet and repair it.  He then takes me into cutting a vent in my furnace stack to heat my garage, then drive to a hardware store 5 minutes away to buy a vent.  He was gone almost 2 hours.  When he came back he looked at another leaking outdoor faucet and told me it was not urgent, and that he wasn't available again for 3 weeks.  He charged me almost $800, most of that labor for time he wasn't even at my home.  I called someone else a few weeks later.  The second leak caused a mold problem that had to be remediated, and the furnace vent is not to code and has to be removed.  By the way, the faucet he did repair no longer works.  What a crook!

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