Best Plumbing Services in Indianapolis, IN

After getting  ripped off by a few high priced big name companies,  I found Paul Henderson.  Since that time, Paul has always done my plumbing  repairs. He has done them right the first time and his prices are very reasonable.  He's a personable guy who's easy to talk to. I highly  recommend him!

Brian and his crew have been my plumber for years.  They do great work and always fairly priced.  They've done all kinds of work for me from emergencies to renovations.  I recommend them anytime I get the chance!

Outstanding Plumber! We are new to Brownsburg and a coworker recommended Cornwell's. Their pricing is very fair, scheduling was easy, and the work was top notch!

We needed an expansion tank installed on our hot water heater and the first plumber we called, quoted us an absurd amount. We called Cornwell's; the price was good and what we expected. The technician that came out was helpful and knowledgeable. He told us some things we should consider doing in the future but did not try to oversell us on anything.

I wish I found Cornwell's the first day we moved to Brownsburg. They will be the only plumber we call from now on.

Always very helpful and responsive. They've helped us many times over the past seven years, and the service has always been great.

Indy Water Heater Softener has been to  my house to  repair once and to  add a shut off valve  the  second to  add a  outside  water  source. Both times Danny  was  one time and POLITE. He  knew  his  job well and   did  exactly what  he said  he would  do.  I  would recommend  him to  any one and  if  I  need  more  I will call him in a  heartbeat.

Just a PSA: I had the most disappointing customer service experience with Commercial Service. 2 years ago, I purchased a HVAC system from them, and last night the heat went out just as we were approaching dangerously low temperatures. I have children and pets, so I was not in a place where I could shop for services or wait, so I called them. Prior to speaking with the technician, I had already identified that the error code meant there was an issue with an open high limit switch, and the technician agreed with me over the phone. He informed me it would likely be a $276 after-hours service charge. I was between a rock and a hard place, so I agreed. Unfortunately, the technician did not arrive with a replacement part, so he had to temporarily fix the switch so that it would close. This took between 40 and 45 minutes. The charge was $414, and I assumed this would also include the follow up the next day when they actually did replace the switch. I was wrong. When I questioned the ethics of this with their VP, I was treated as though I just didn't understand that they provided services that no one else does, and that's why they are (significantly) more expensive. After the politely insulting lecture I received, he informed me that he would offer to enroll me in their maintenance program at no additional cost. That was his solution. This was their unacceptable compromise. As a 46 year old who has been a home owner for 2 decades, I have had extensive experience with other HVAC companies. I had a technician from Heflin who I worked with for years who came at all hours, and never charged me a 3rd of the price Commercial Service did. I'm disappointed that CS did not come to my house WITH the warrantied part they were aware was likely the problem, and that they wanted to charge me more than the already silly after-hours price. Do not recommend.

The technician was very polite and thorough. He arrived in the timeline the company quoted. The work I had done was reasonably priced.

We had these guys replace our water heater. They left a gas leak! When I called to see if they could come out to fix it I had to leave a message and didn't hear back from anyone until 8:30 at night (4 hours later). I talked to the man who installed it and he made a gas leak seem like no big deal stating, Unless the smell is so bad you can barely breathe, it isn't really harmful. What?! He said the could come out the next day to check it since I had a one year warranty on the labor. We called FOUR times and no one retuned out calls. We were forced to have another plumber come out to fix the leak. We are now having our credit card company dispute the charges. What a mess! Do not use these guys!!!!

Kitchen sink was clogged.  Tech used industrial snake (plug-in version) so very powerful.
It did concern me that he was going to bust the pipe, but assured me it wouldn't.  
Days later, realized a leak in the basement.  Knew it was because of the plumber drilling out
the clog.  Water damage to ceiling and drywall!  Another tech came out and determined the 1st tech pierced a hole in the interior piping.....as I feared.   It was at first a hassle to get them to
pay for the clean up, but they used Indiana Restoration and paid for everything.  Although,
I did pay upfront for the drain clog like $200.

DO NOT trust their word or their work.

Rude managers and techs who refuse to do work even when shown paperwork they gave us that states a 6 month guarantee unless we paid them another $500 plus to clear pipes that they should've already cleared on their first two trips (that never fixed the issue).

When we questioned this, the tech, Jordan, used the ole let me call my manager, Joesph Nixon.

The manager gave the tech the run around and said to check multiple things that were all excuses to not do any work. He left. Not one thing done.

To top it We called them at 8:30 pm and a tech didn't show up until almost midnight....once he arrived, he spent most of the 45 mins he was here outside on the phone with  his manager. We asked to speak directly to the manager and he told the tech that he could call first thing in the morning. Basically, he was done for the night and to screw us.

Save your $, and save your time....Choose someone else.

We needed to have our (very old) sewer line replaced. We'd received a quote from another company but wanted to bid out such a large project. Carlisle was less expensive and did a very good job. They gave us multiple options and quotes as well as their recommendations on how to proceed. The sewer was a tight squeeze between houses, trees, and our gas line. They dug it up and replaced it, as well as some additional plumbing inside to reroute a pipe without any incidents. They were very good at explaining to me what they were doing and were courteous and professional when asking me to run water to test the line. I would recommend them for future plumbing projects.

I've used these guys several times for various home remodel and repair work. They arrive on time and work all day getting your job done. They are sometimes a bit expensive in how they price things, but if you talk to the owner, Chad Christian, he will work with you for the best deal that fair for all and affordable for you. Estimates are normally not fee, trip charge is about $85 and will count towards any repair work you may have done. They have done AC, plumbing, wiring / electrical, rood, gutter, and construction work for me. The crew does good work and tries their best to not make messes and cleans up as much as they can at the end of each day, but messes are expected in any type remodel. So they do a good job. I will use them again as needed. I recommend them for your home repair needs.

I paid $150 for absolutely nothing. They blamed issue on the septic and it was not a septic issue. They then reported me to health department for not being in code and made false statements about renovations that were made. I then worked with another company to right their wrongs with the health department. I was able to get the issue resolved in two days with this other company. I am mind-blown about what I had to go through because of this company and how the situation was passed over.

These guys are wonderful.  I do my homework before hiring any contractors, and Indy Renovation came highly recommended at the place where I bought my tile.  They tiled a master bath, guest bath, built a master shower, and did tile backsplash in the kitchen and bar area.  I couldn't be happier with the quality of their work.  Junior and his helpers were meticulous with the details -- used a laser for straight lines, maintained consistent grout width, no cracked or broken tiles, etc.

In the process of selling my home, it was discovered that a pipe that was installed before we bought our house, ran underneath my neighbors driveway and would require excavation to correct.  While disappointed that we would be responsible for repairing the neighbors property we agreed to cover the repair as this situation is not my neighbors fault.  

During the inspection, the pipe was approximated as to where it was located, but could not be verified at the time, due to my neighbors car causing interference with the equipment used to identify the exact spot of the line.  

Days later, the crew arrived to begin work, and this is where we ran into problems.  While I was quoted one size (which was roughly 5x10 feet ) for the section (they believed) was the location of the pipe, they guessed incorrectly.  

They dug down approximately 7 feet and couldn't find the pipe, and it turns out they dug in the wrong spot.  The hole went from 4x8 and ended up being closer to 11x11.  

I let the crew finish the job, and when contacted about settling the balance, I expressed some disappointment that the crew didn't verify the pipe location before digging as the scope of the repairs has now increased because of their mistake.  As the saying goes, measure twice, cut once, at this point, the call was handed off to Mike (Terry?), who basically got on the phone and badgered me for saying I had agreed to pay for the work when the job was done (which I had), and that his crew didn't have a camera to verify the actual line placement on the day of the work ( so, apparently that's my fault).  The disrespectful way in which he came on the phone to pressure me into paying the bill and assumed no responsibility was extremely disappointing.  

I work in customer service for a living, and I have dealt with frustrated people over the years, and I can't recall having been so infuriated with the way I was treated.  I will do everything I can to warn others about the response I received for being dissatisfied with the level of work that was done.

The crew that did the work on the pipe was nice, but made mistakes, the staff that was ultimately responsible for trying to find a compromise was a complete failure.

To provide perspective I have attached a picture of the first hole they dug (wrong spot, right size), and the final hole with the repaired pipe.

A plumber from McNeely entered my home because Airtron was working there replacing the AC unit and they stupidly thought that that no one needed permission!?  I had an errand to run. Airtron had my cell #!!
There was a leak that wasn't an emergency in another condo unit. The fluidmaster in the toilet and the water shut off valve was replaced in my unit WITHOUT MY PERMISSION!!! Apparently or allegedly, my toilet was running and I've never heard it. (Neither did the plumber until he removed the toilet tank cover.) I hear it now, it runs after each flush, AFTER the unauthorized visit.  Upon arrival home from the errand I had to run, the toilet didn't flush after I used it. As I'm washing my hands, my cell phone rings. It's a plumber with McNeely plumbing who informs me that he'd been in my unit and had replaced the shut off valve to the toilet and the fluidmaster inside the toilet tank as the toilet was running. He had my phone number, but couldn't call before any of this occurred? ***NEWSFLASH, the toilet now runs after each flush and I can hear it, where I couldn't before.*** How interesting. All of this is UNACCEPTABLE!!! He told me that the Airtron techs allowed him entry into my unit. I let him know that he did not have my permission to be in my unit. I would have told him to wait until I arrived home, had he called beforehand. It gets better.. you can't make this up!

On Saturday, I pulled back the shower curtain to turn on the shower. The tub was dirty, where it had been cleaned on Friday morning at 9:30 when I last showered with normal water pressure! I also managed to step on a clear, sharp, plastic piece of the broken, plastic shut-off valve that had broken and had been replaced. This and drew blood from the bottom of my foot and a few choice words. How that landed in the tub is beyond me. I became very angry all over again.
I cleaned the tub AGAIN with about 1/3 of the normal water pressure. It took 8 minutes for my usual 2 minute, lukewarm shower. I called McNeely plumbing AGAIN and talked to the on-call plumber, Christian. I explained that another plumber had gained entrance into my unit the day before WITHOUT MY PERMISSION and had made unauthorized repairs, but that NOW I had an audible sound of running water when I flushed the toilet, a dirty bath tub, water pressure about 1/3 lower than what  I had on Friday morning and had a foot injury due to stepping on a sharp piece of plastic that had landed in the tub. He replied he was the on-call plumber and would call me back later when he could find out what was going on.

Christian did call back a few hours later and told me that Evan had been the plumber who had done the unauthorized (and incomplete) repairs. I told him that someone needed to come out immediately and fix the water pressure and the running toilet that I DID NOT AUTHORIZE OR HAVE KNOWLEDGE OF. Christian's response was that it was a holiday weekend, he was only the on-call plumber and if he couldn't find that they'd done something wrong, I'd be charged. My response was B******T, I HAD NORMAL WATER PRESSURE UNTIL YOUR COMPANY ENTERED WITHOUT MY AUTHORIZATION AND MADE INCOMPLETE AND ANAUTHORIZED REPAIRS! I'M NOT PAYING FOR ANYTHING! Christian ended the call. Admittedly, I was very angry.
I have two different stories of how McNeely plumbing gained access and an incomplete picture on Friday as to what had been done. Now on Saturday, I had a foot injury due to a sharp piece of clear plastic that was left in the tub and NEW, problematic toilet and shower issues.
On the 7th, McNeely visited again by appointment due to my travel schedule. The toilet running was fixed. The shower pressure magically corrected itself the week after all of this occurred.

Larry Plumbing did some work in my house about a year ago, He was found by the contractor I hired back then and never had to deal with him personaly. Recently, I had a situation where my basement flooded due to a clogged outside drainage, although it took us some time to find, my first person to reach was Larry... here's where it gets fun, he picks up the phone and tells me that he has no interest to help out due to a bad past experience with the contractor I had when I was remodeling the house .. he then tells me to find someone else to fix my problems! This level of unprofessional customer dealing leaves me with a bad taste in my mouth and thought I would share so no one has to deal with this kind of issues in the future. I don't have anything negative to say about his job which has held fine, but definitely on his customer treatment and more on emergencies such as the one I just went through.
SS

He was the only plumber who come come within 4 hours for a leak in my garage.  I should have waited.   He did find the leak in an outside faucet and repair it.  He then takes me into cutting a vent in my furnace stack to heat my garage, then drive to a hardware store 5 minutes away to buy a vent.  He was gone almost 2 hours.  When he came back he looked at another leaking outdoor faucet and told me it was not urgent, and that he wasn't available again for 3 weeks.  He charged me almost $800, most of that labor for time he wasn't even at my home.  I called someone else a few weeks later.  The second leak caused a mold problem that had to be remediated, and the furnace vent is not to code and has to be removed.  By the way, the faucet he did repair no longer works.  What a crook!

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