Best Plumbing Services in Indianapolis, IN

This is the second time I have reviewed Paul Henderson Plumbing. Recently they replaced a garbage disposal. After looking at the bill and researching I found that they charged me twice what the disposal cost at all the local hardware stores. I complained but they said it was because the local stores get a better deal than they do. Why wouldnt they go to lowes? BI asked to have the owner call me to discuss this and I haven't heard  a word. I am very concerned that they are overcharging customers. And disappointed in Paul Henderson Plumbing.

Best customer service! Friendly and always on-time. I've had them help me multiple times. 100% satisfied with service and rates!

Tech was fast and knowledgeable.. Definitely recommend Cornwell. They did the job for only $125 where another plumber (Hope) wanted $750.

Always very helpful and responsive. They've helped us many times over the past seven years, and the service has always been great.

We had a brand new water softener installed in our home that didn't have the plumbing for one.  The first place we called said we would have to find our own plumber.  So.... I guess they didn't want our business??  So I googled and found Indy Water Heater and Softener and saw the great reviews.  And they were spot-on.  It was a great experience from start to finish.  They did a great job getting all the plumbing installed, as well as the water softener, and didn't leave until they had gone over with me how to operate it and made sure I understood.

Will definitely recommend them for any plumbing job my friends and family may have.

Edit: actually our house is located in Indianapolis.  I don't know why my profile says Plainfield.

Just a PSA: I had the most disappointing customer service experience with Commercial Service. 2 years ago, I purchased a HVAC system from them, and last night the heat went out just as we were approaching dangerously low temperatures. I have children and pets, so I was not in a place where I could shop for services or wait, so I called them. Prior to speaking with the technician, I had already identified that the error code meant there was an issue with an open high limit switch, and the technician agreed with me over the phone. He informed me it would likely be a $276 after-hours service charge. I was between a rock and a hard place, so I agreed. Unfortunately, the technician did not arrive with a replacement part, so he had to temporarily fix the switch so that it would close. This took between 40 and 45 minutes. The charge was $414, and I assumed this would also include the follow up the next day when they actually did replace the switch. I was wrong. When I questioned the ethics of this with their VP, I was treated as though I just didn't understand that they provided services that no one else does, and that's why they are (significantly) more expensive. After the politely insulting lecture I received, he informed me that he would offer to enroll me in their maintenance program at no additional cost. That was his solution. This was their unacceptable compromise. As a 46 year old who has been a home owner for 2 decades, I have had extensive experience with other HVAC companies. I had a technician from Heflin who I worked with for years who came at all hours, and never charged me a 3rd of the price Commercial Service did. I'm disappointed that CS did not come to my house WITH the warrantied part they were aware was likely the problem, and that they wanted to charge me more than the already silly after-hours price. Do not recommend.

Very Professional!  Great Work!  Use them often...if your looking for a good reliable Plumber or HVAC (they do this too!)...I highly recommend and they won't make you take out a 2nd Mortgage to get your work completed!

My 1940s So. Bro rental that I'd purchased a few years ago had experienced root growth in the main drain and after years being dormant, it began backing up with use.  I'd already paid Just Drains to clear my main drain (rude, never again), and they went in from the line in the yard.  Now I had yet another issue that needed attention.  On Valentine's Day, a Sunday, in the snow.  

The renters had neglected to keep me informed of the bad situation that had progressed into an emergency, simply shutting the basement door, and we were now in deep sh*t (literally, ankle deep).  I was absolutely mortified and in tears after contacting someone to help me out earlier to no avail.

After calling a few places, I finally spoke to someone at Powerhouse and got a quote for $175 - same day.  The owner arrived to my mess and was very friendly and considerate of the situation.  He went above and beyond, ensuring that he ran the snake out to the street more than the average job to be sure it wouldn't soon happen again.  

As everything began to drain, he then cleaned up the mess and hosed down the basement so I wouldn't have to.  Of course once it dried I had additional sanitizing to do, but I was so happy with the experience that I told everyone about it.  Best worst Valentine's Day ever!

Now that I'm looking through my reviews, I realized that this MUST be added, despite the time that's passed, because I still recommend them to my friends.  

If only I could find an equally good electrician. Anyone?

I can't thank this company enough. I will continue to use them. I have used this company three times. I first used them to install a toilet, change water lines under my sink. Monday I came back from out of town to a flooded yard from a leak under my slab. Attaboy came out the SAME DAY, assessed the situation and used a leak detection company to locate where the leak was and we had made a plan to fix the next morning. After last night, I came home to standing water in my kitchen and bathroom (where the located leak was) and I called Chris, and he answered me right away and volunteered at 10:00 PM to come shut my water off for me. I don't know of another plumbing company that would do that AFTER HOURS on their own time. I woke up this morning to the utility company already marking my yard and Chris has been here since 8 AM working on it. They have been johnny on the spot and WONDERFUL to work with. They also noticed I had a recalled line on my softner and will replace that for free while they are here. I AM SO IMPRESSED with the customer service I have received.

Great service! Called around 2:00pm  because my water heater was not working, was told someone would be here in an hour or two.  15 minutes later i was called and told a technician would be there in 30 minutes.  He arrived in 30 minutes attempted to fix my old water heater but before that did go over the pricing of how much things would cost.  Was unable to fix my old water heater so then had to replace it.  Again was informed of how much it would cost.  Great friendly service, was very patient with all of my questions and went the extra mile in helping me understand things.  His name was Vela.  I always use Roto Rooter and haven't been disappointed yet.

We needed to have our (very old) sewer line replaced. We'd received a quote from another company but wanted to bid out such a large project. Carlisle was less expensive and did a very good job. They gave us multiple options and quotes as well as their recommendations on how to proceed. The sewer was a tight squeeze between houses, trees, and our gas line. They dug it up and replaced it, as well as some additional plumbing inside to reroute a pipe without any incidents. They were very good at explaining to me what they were doing and were courteous and professional when asking me to run water to test the line. I would recommend them for future plumbing projects.

I've used these guys several times for various home remodel and repair work. They arrive on time and work all day getting your job done. They are sometimes a bit expensive in how they price things, but if you talk to the owner, Chad Christian, he will work with you for the best deal that fair for all and affordable for you. Estimates are normally not fee, trip charge is about $85 and will count towards any repair work you may have done. They have done AC, plumbing, wiring / electrical, rood, gutter, and construction work for me. The crew does good work and tries their best to not make messes and cleans up as much as they can at the end of each day, but messes are expected in any type remodel. So they do a good job. I will use them again as needed. I recommend them for your home repair needs.

We have had a thoroughly unpleasant experience with this company, which we had used previously.

Our 16-year old toilet needed a new flush valve. My husband called the company and made an appointment with the young woman who answered the phone. She gave him a 4 hour window for the following day; the plumber never showed. When he called back, it appeared that she had been so focused on trying to sell him a yearly contract during what he described as a lengthy conversation that she'd neglected to schedule the plumber.

So--new conversation with new phone person, also lengthy, during which my husband gave her the make of the toilet (Kohler--a pretty standard brand) and the part number of the flush valve we needed. (She had clearly never heard of Kohler--asked what that was and could we spell it, which was disconcerting.)This time, the plumber did show up (the following day), but without the part. Evidently, she hadn't passed on the information. He said we really should buy a new toilet. We declined.

This was a Friday; the plumber left saying he would secure the proper part and be back Monday. Monday he came with the wrong part.

Our daughter suggested calling Hope Plumbing. They had a plumber at my home within an hour of my call who installed the new flush valve. Toilet now works fine--we didn't need a new one, and the plumber from Hope didn't say we did.

Needless to say, we will NOT be using Ben Franklin Plumbing again.

It's been 3 years and they still have not finished our prepaid contract. They don't remember what they promised and create more problems than solutions. For instance they gouged corners of our freshly painted walls done by another company, and that was 12 months ago. The caulk is still apparent and nothing had been done since. So our lovely paint job is waiting for them to fix it. We originally hired them to do our guest bath and the sink is too close to the wall and the cabinet cannot be opened fully, as the hardware won't allow, because it hits the wall. They hire subcontractors and do not use their own employees. During the 2 days to put in just the shower, Indy Concrete was able to install a patio and fireplace in the rain in less than a day. Indy Renovations workers took more cigarette breaks than actual work time. The shower was installed improperly as the water would pool in the middle and seal for the glass is not complete. Every shower there is stream of water coming out into the bathroom tile.
We were without floor trim for 12 months and the flooring installed was gapping at least 1/2 to 1 inch from the wall. Our front door tile grout is already in pieces and they installed metal transitions that should be in an office building. They forgot the floor transition to and from guest bathroom.  They have tried to charge us twice for the floor trim and didn't have info on the prepaid fireplace. It was only when I pulled out the contract of what we've paid for that still had not been done. Our floor trim is still unfinished after two visits as the nail holes are very visible and the pieces of trim combined have huge gaps.
We actually contracted this company in 3/2020 it's soon going to be 3/2023 and the still not finished and on their side unclear of what they were paid for. Terrified of the job they will destroy on our fireplace. DO NOT USE THIS COMPANY... It will cause you nothing but shoddy work, mishaps, and then asking you to pay for services already paid for. You will get the runaround about every aspect of the job. They will leave trash, nails, as well as their installation trash.
When will this nightmares

We had an overflow from our laundry floor drain after showering. I called and was able to get someone out the same day.
John was our technician and he couldn't have been better. He found the cause of the overflowing and was direct and honest about what needed to be done and the cost. The cost was (to us) surprisingly affordable.
John was courteous and knowledgeable. He kept me informed of what he was doing and did an excellent job of cleaning up after the job was done.
I would certainly use Gordon Plumbing again if we have a plumbing need in the future.

I have had their number for years but I had a retired HVAC guy to go to back then, but now he's really retired so I gave this company a call as our AC died.

Bud Calbert came out the next day after a call and he was very detailed with his work and actually loves to educate customers on the what's and how's on your AC. He's very experienced in this field so can't go wrong in addressing HVAC problems. Got some really good pointers on maintenance to minimize problems and prolong your AC life.

I definitely will call this company again for HVAC concerns.

Larry Plumbing did some work in my house about a year ago, He was found by the contractor I hired back then and never had to deal with him personaly. Recently, I had a situation where my basement flooded due to a clogged outside drainage, although it took us some time to find, my first person to reach was Larry... here's where it gets fun, he picks up the phone and tells me that he has no interest to help out due to a bad past experience with the contractor I had when I was remodeling the house .. he then tells me to find someone else to fix my problems! This level of unprofessional customer dealing leaves me with a bad taste in my mouth and thought I would share so no one has to deal with this kind of issues in the future. I don't have anything negative to say about his job which has held fine, but definitely on his customer treatment and more on emergencies such as the one I just went through.
SS

He was the only plumber who come come within 4 hours for a leak in my garage.  I should have waited.   He did find the leak in an outside faucet and repair it.  He then takes me into cutting a vent in my furnace stack to heat my garage, then drive to a hardware store 5 minutes away to buy a vent.  He was gone almost 2 hours.  When he came back he looked at another leaking outdoor faucet and told me it was not urgent, and that he wasn't available again for 3 weeks.  He charged me almost $800, most of that labor for time he wasn't even at my home.  I called someone else a few weeks later.  The second leak caused a mold problem that had to be remediated, and the furnace vent is not to code and has to be removed.  By the way, the faucet he did repair no longer works.  What a crook!

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