Best Plumbing Services in Indianapolis, IN

I was referred to Paul Henderson Plumbing because they hold a warranty contract/relationship on the manufacturer of my water softener.  I called to verify this and they confirmed they have that contract.  I told them my scenario and they said they needed to send someone out.  The guy comes out access the problem, says he'll be back next week to fix it.  No mention of anything and the last time I spoke with someone in the office it was about them having the warranting contract/relationship with the manufacturer.  The guy comes out the next week just like he said and installed a part that should fix the problem.  Great! As the guy is leaving my house he says we'll send you the invoice....? First I had heard.  I get the invoice for $350 and was confused so I called.  They didn't even check if it was covered under warranty so she said she would check and get back to me.  Guess what, it wasn't under warranty (purchased less than 4 years ago).  The biggest issue I have is they charged me an initial trip fee of $45.  Their short explanation was (first, we charge everyone that), after probing we didn't know whether it was under warranty or not.  Well 2 things: 1. we could have check first with the serial number on the water softener and 2. Maybe mention to your clients that IF the system isn't under warranty, sending someone to look at your system will cost $45.

They performed the service well and the people they sent to the house were great.  I just personally think the transparency in cost or potential cost could have been handle a lot more professionally.

We discovered a sudden leak, within the basement, during late evening hours ... we'll just say we were lucky to have found it before total destruction of the basement occurred.  As we had no idea who to call, we called one of our best friends, in Arcadia, and he immediately said, Call Brian Hunter!  Then, he gave us Brian's phone number.  Within 15 minutes, Brian and an assistant arrived.  They traced where the leak was coming from.  After removal of toilet in laundry room, just above the basement pipe/leak, cleaning out, then fully repairing all of the pipes connected to this, the leak stopped.  

A week later, we suddenly discovered another leak.  This time, it was down a bit from the earlier leak.  Brian once again arrived in about 15 minutes, and quickly discovered this particular leak was due to a broken sewer pipe, outdoors.  As he does not do outdoor sewer repair, he referred us to a phenomenal person/company, who did all the repair for that issue.

In the Spring, we will be doing some updates within our home for the plumbing.  Hunter Plumbing will be the company called/hired to do the work.  We HIGHLY recommend Hunter Plumbing!!!

Tech was fast and knowledgeable.. Definitely recommend Cornwell. They did the job for only $125 where another plumber (Hope) wanted $750.

Not only were they four hours late but they changed their price for coming out three times, were at my house until modnight (i had to get up the next morning at 0430), and they broke my clean out for my sewer line!  Will NOT  USE THEM AGAIN!

Danny and his folks are some of the nicest (and most knowledgeable) tradesmen we've had in our home. After purchasing a home with some hidden plumbing leaks (most missed on the inspection), we ended up with five different leaks hidden behind the walls - including a full kitchen insurance claim. Danny only charged us one trip fee, and fixed every single leak right the first time. This included taking apart shower equipment, 3 sump pumps, and a kitchen remodel. Danny worked with and around all the other contractors and insurance, got the right parts under warranty, and above all educated us the whole way. After going through a full remodel, he was one of the only contractors we walked away with having a true comfort level and trust with.

That, and those two fellas are genuinely good, funny, honest guys. You can tell Danny genuinely cares about his customers (and his name with referrals) and just wants to have a good business doing what he likes. Just a straightforward dude who's been doing this a good long time, knows his stuff, and wants to do honest work. You can't beat that. Best tradesman I've met in Indy. Would gladly be a personal reference for him any time.

For HVAC in the Bloomington area this group is hard to beat. You can call them with confidence that they will do it well. If you are not sure and want a personal contact ask for Kelly Smith and he will see you right.

Very Professional!  Great Work!  Use them often...if your looking for a good reliable Plumber or HVAC (they do this too!)...I highly recommend and they won't make you take out a 2nd Mortgage to get your work completed!

They went to the wrong address and then texted us saying the technician left since we didn't answer the door and would have to reschedule. Well that would make sense that I didn't answer a door at a house I do not live. They did not answer when I called and texted them to say we were home, so they must be at the wrong address. The rep later called to say it is not their policy to call when the tech arrives as they give a 30 minute notice when the tech is on their way, of which I did receive and replied to. Common sense would say, it is odd when the homeowner doesn't answer their door after they just confirmed via text. We will not use this company. And based upon the company's response to another negative review, they do not hold themselves accountable at all.

The best plumbing company I have ever dealt with. 40 years in the construction business it's nice to see

My advice to you If you have a plumbing emergency is not to call this company. Very unreliable. I called them at 3:50 pm and they promised to have a plumber at my house within 2 hours. At 6:30 pm still no show and no call. I called again and was told that dispatch will be calling me in few minutes with an ETA. No call. At 7:20 pm I called again and was told that the plumber is heading my way. I finally gave up and called again at 8:50 pm (4 hours from my initial call) to cancel the service. I will never call this company again. Very frustrating.

We needed to have our (very old) sewer line replaced. We'd received a quote from another company but wanted to bid out such a large project. Carlisle was less expensive and did a very good job. They gave us multiple options and quotes as well as their recommendations on how to proceed. The sewer was a tight squeeze between houses, trees, and our gas line. They dug it up and replaced it, as well as some additional plumbing inside to reroute a pipe without any incidents. They were very good at explaining to me what they were doing and were courteous and professional when asking me to run water to test the line. I would recommend them for future plumbing projects.

Installers threw on umarked breakers that were not feeding the furnace and nearly caused electrical injury.  Installers didn't know an electrical circuit and I had to troubleshoot circuit for them.  Installers did not seal furnace - was losing alot of air and heat into garage.  Installers wired the A/C with the furnace so everytime furnace kicked on (in below zero weather) the A/C kicked on.  Installers agreed before performing work that company would bill us and then we could pay.  Owner (Chad Christian) then threatened to rip out new furnace if didn't pay on the spot.  Owner then also rudely dismissed every complaint that furnace was not heating house (when it was wired wrong).  Took 36 hours and alot of dealing with attitude from owner to get that fixed.  Lastly, because it has taken 7 days (which includes weekend and holiday) to pay the invoice, owner calls and rudely berates me for not paying yet while at the same time berating me for responding with all this same feedback to a feedback request email they sent me.

Just had these guys out this morning to fix a leaky shower. While the service tech was looking at the shower, I asked how much the repair would cost. His response was to replace the cartridge, $327.00. That's mostly labor. So I felt inclined to ask how long it would take since that sounded like a lot of labor. His response, about 30 minutes. Then a moment later he said or it could take a couple hours and it requires a special tool to remove the cartridge. At this point I thanked him for his time and asked if he could just give me an estimate.

For perspective, a new cartridge cost me $18.98 at Lowes (it came with the less than special tool) and, after watching a 15 minute youtube video on replacing the cartridge for my specific shower, I did the job myself in under 30 minutes.

I would not even recommend them to someone I despise.

Contracted theses people to install a walk in tub for my Mother. Due to her decline in her health we had to cancel installation, Indy renovation refunded her money...

3/10/15 - Plumber arrived EARLY which was a relatively nice surprise...but not ideal as I was in bed when the young man arrived (7:15am). He admitted not having my phone # to call give me fair warning of his :15 early arrival.

We have a Moen Roman Tub that has a cartridge 1248B that was stuck / corroded in both the hot / cold handles. He went out to his truck and within :10 determined that his silver Moen puller wasn't long enough to reach the deep cartridge.

He offered to drive around town looking for the correct tool...but that my timer would be running until it was located. I was billed $45 for :20 visit!

After handing him my $45 check...I felt as if I just awoke from a nightmare!!

P.S. - Mr. Williams (CC Williams) plumber came over the following week, he simply screwed a long screw into the cartridge (handle) and pulled real hard with pliers...popped out each cartridge in the first :10 of his visit!!!  :)

YIKES! RIPOFF AND DISASTER! Charged 6 hrs./$688 labor to install a simple 50-gallon gas water heater! How it went? G appeared with wrong type heater (electric), charged me to go back and get a gas water heater; installed a lower grade gas model than I requested; new unit has horrible noise when faucet was turned off; twisted off inlet to new water heater...did not replace...did makeshift repair and charged me; ripped entire water circulation unit & home phone lines of the wall & and simply left them dangling; unbraced circulation unit sags and sways which stresses inlet (I think it would have fractured in week!); heavy metallic waste discarded in damp laundry pile (ended up in our washer and dryer); each stair step (light color carpet) stained with rusty sediment; warranty and manual left drenched in water;  rusty metal screw dropped on carpet - family member stepped on it; reinstalled urethane insulation on cold water inlet; G said I required a thermal expansion tank installation (false: we have an open system - no backflow valve); hot water circulation pump valve left in off position (two bathrooms did not have hot water); did not wear Covid mask during entire installation.  And there were issues from McNeely's office: nothing in writing; no written estimates; no diagnosis of leak/problem; errors in transcribing almost all details of original request (even lost our address after request was placed); appointment cancelled/scheduled for Christmas eve; promised but failed to help process valid Rheem warranty (McNeely is a Rheem ProPartner); not truthful in BBB affidavits concerning this affair. I could add much more!  But, pleased be warned, this is what you will get if you hire McNeely!

Larry Plumbing did some work in my house about a year ago, He was found by the contractor I hired back then and never had to deal with him personaly. Recently, I had a situation where my basement flooded due to a clogged outside drainage, although it took us some time to find, my first person to reach was Larry... here's where it gets fun, he picks up the phone and tells me that he has no interest to help out due to a bad past experience with the contractor I had when I was remodeling the house .. he then tells me to find someone else to fix my problems! This level of unprofessional customer dealing leaves me with a bad taste in my mouth and thought I would share so no one has to deal with this kind of issues in the future. I don't have anything negative to say about his job which has held fine, but definitely on his customer treatment and more on emergencies such as the one I just went through.
SS

He was the only plumber who come come within 4 hours for a leak in my garage.  I should have waited.   He did find the leak in an outside faucet and repair it.  He then takes me into cutting a vent in my furnace stack to heat my garage, then drive to a hardware store 5 minutes away to buy a vent.  He was gone almost 2 hours.  When he came back he looked at another leaking outdoor faucet and told me it was not urgent, and that he wasn't available again for 3 weeks.  He charged me almost $800, most of that labor for time he wasn't even at my home.  I called someone else a few weeks later.  The second leak caused a mold problem that had to be remediated, and the furnace vent is not to code and has to be removed.  By the way, the faucet he did repair no longer works.  What a crook!

Error: html_entity_decode(): Passing null to parameter #1 ($string) of type string is deprecated
Line: 405
File: tpl-listings.php

Error: html_entity_decode(): Passing null to parameter #1 ($string) of type string is deprecated
Line: 405
File: tpl-listings.php