Best Plumbing Services in Indianapolis, IN

We had to have our water lines replaced.  The guys did a great job.  Our estimate from Absolute Comfort was a fraction of a competitor's estimate.  They also moved the lines for our washer, cleaned out our crawl space, and installed a water softener.  We have more work that needs to be done, and we will be using Absolute Comfort again!

I found out while doing a bathroom remodel that I had a sewer leak in my crawl space. First impressions mean a lot and I got a call from Pristine literally within 2 minutes of sending them an email requesting an estimate. Evert came out to take a look and recommended a total repiping of the house due to its 66 year old age. Derrick and Nathan came out the following week and earned their pay that day, as it was quite the mess down there. The estimate I received was very good, based on a family member who's a local journeyman plumber with Local 440. Could not have asked for better service from Pristine. Will definitely use them in the future for any plumbing needs.

I called Friday about a leak in a bathroom sink. He told me they were very busy, but could get to me on Monday. He called Monday and asked if he could come out and I agreed. Within a few moments they were at my house. Both gentlemen wore face coverings, which I appreciated. They checked on the sink but did not find a leak. However, they did find the sink was not up to code, lacking a shut off valve. They put one under both bathroom sinks. They cleaned up after themselves, were very polite and very professional. They are in the neighborhood, so I will use them again!

Excellent work.  Had never used them before and found them as a provider for my water heater's warranty.  Quick, accurate, had the parts on the truck so it was a quick repair at a reasonable price.  Been over a week and the water heater is still working great.  Will definitely use them again.

We use their services for annual heating & cooling inspections, and this time we needed a new furnace & air handler. They got the work done the very next day, they were clear with pricing, and they got the job finished.

There are a couple concerns. They didn't get the job finished in 1 day, perhaps because they didn't estimate the job correctly (needed to widen our attic entry). They also didn't fill up the refrigerant in the new unit at first, so overnight the first night it didn't blow very cold. Also, the unit they installed is loud and at the bottom of the efficiency curve. I didn't ask about other more efficient or quieter models, I should have... but would have loved to have discussed options.

Overall, the experience was OK.

We had Just Drains out 9/17/21 for a clogged drain backing up in toilet and bathtub. Gentleman couldn't fixtures problem so they said they sent the supervisor out and it was fine. Called back 10/6/21 to let them know that it wasn't working again and the property is a rental and is vacant and has been vacant since they were out in 9/17/21, and they said they would call me this morning 10/7/21 and they didn't and I called the office and the lady in there was so rude and stand offish and kept hanging up on me because I couldn't tell her what they did because I was driving and didn't have the invoice in front of me however I gave her the date, name and address and asked if she could look it up and she told me I was rude?!!!! She was the rudest person in customer service I have ever dealt with in my 55 years. She has no business dealing with customers period. I am requesting a full refund and its a shame we have several rental properties have used them over the years, and I will NEVER use them again. They don't want to honor the 30 day Guarantee as it states on their website or don't know how to fix it, and thats fine, them just return our money and I am calling another company.

They came out to unclog a main drain, but were unsuccessful.  Said they needed to use their bigger machine but couldn't do it that day.  We rescheduled.  When they didn't show during estimated window of time, I contacted them.  Denise said I was next.  An hour later I called again, Denise said they weren't going to make it but could come out next week.  Instead I found someone who worked on the weekends.  But they only had a 100' ft cable and were also unsuccessful.  So I called Curt & Jerry back and scheduled a new appointment, and told Denise the only time I wasn't available was between 2:15 and 3:15.  That's around the time serviceman contacted me that he was headed over.  When I said I wasn't available, he asked if my tenant was.  I told him I'd check and call him right back.   I reached my tenant immediately and it turns out he was available.  But when I called back, service person was already headed to another job and would not reconsider, but said I'd be next.  I checked in around 3:30 and Denise said I was next.  When I asked if she could check to make sure they were going to make it that day, she said she couldn't bother them.  I called back at 4:30 and Denise had already left for the day and no one ever showed or called.  Lousy customer service.  Too bad because I'd used Curt and Jerry's in the past and they had done good work.  But communication and follow through matter, especially when you're dealing with sewer water backing up in the basement.

It has now been 7 years since the repairman has been to my house in 2013 and he informed me my furnace needed to be replaced. I had it repaired for $400 by another company and not put one penny in repairs since except for filters. The repairman for Summers said my furnace was 10 years old and was not worth repairing. I wonder how many customers fell for that line. Be careful and definitely get a 2and estimate.

I had used their sister company Williams Comfort Air before so when I needed help with my water heater I call Metzler's Mr. Plumber.  I had water leaking out the bottom of my tank and they made it clear it could break worse any minute possibly and it needed to be replaced.  So, obviously it could last longer... but the pressure to make a quick decision is there.  So we went with a Tankless water heater.

A week later I had a different plumbing company over because I wanted to put in a water powered backup sump system.  That plumber commented on the new tankless and said it's a great unit and he installs it himself.  He asked if I would tell him what i paid... so i did.  Doing his best not to laugh... he said wow, that's $1,200 more then what I charge.  Obviously I didn't feel very good at that moment.

So most reputable companies stand behind their prices and if something is off they match or do something to compensate.  So I called them up and all I got was avoidance and cold responses.  The plumber even called me that installed it and after telling him he openly admitted that Mr. Plumber is a lot more expensive then most plumbing companies.  Claimed it was because the training their technicians are required.  Well... that so called training I didn't see cause a week later i had water leaking out the water pipe leading into my new tankless.

A hundred or two dollar difference I could swallow... but $1,200 is A LOT.  Then for them to admit after they are a lot more expensive.  It really felt like they take advantage of a situation where you put in a position and make you feel like you have to make a quick decision and can't price out or get other quotes.  You trust they are being fair pricing and they are not.  I contact a third plumbing company and their estimate in the same range as the other that was $1,200 cheaper.  So it wasn't just one random company.

After all that... Mr. Plumber refused to do anything and said the job is done and sorry.  Obviously showing they don't care at all about how customer feels.  Now I feel very used.  Plus to mention the work they did on the past for a furnace with Williams Comfort Air.

So do yourself a favor and DON'T USE THEM and save A LOT of money!

I had Heffner Plumbing come out to install two no charge warranty parts on my water heater. They were at my house for 1 1/2 hours and I was charged $425 dollars. I was charged $170 dollars for him to fill out a form for the warranty parts.  I think this was excessive.

Do not call this plumber!  I was forced to call him through my warranty service, but now realize that I would prefer not to even have the warranty plan if they ask me to use companies like Ameri-Plumb.

The owner of this company is Jon and he should strongly consider a career change immediately.

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