Best Plumbing Services in Illinois

Jeffry and his partner were phenomenal to work with. Professional, knowledgeable, kind, considerate. They detected the issue with ease and explained everything very well. I thought the quote they gave me was very fair and once accepted, they corrected the issue quickly and efficiently.

I will definitely use their services moving forward.

LOVE PPP! Shannon and Ann Marie make a great team. The first time i called, Shannon came out, same day and fixed our disposal right away. The second time I called (regarding potential frozen pipes and our washing machine now working)-- didn't even require a visit as they advised me on ways to fix it myself... which saved me the time and money of having them come out. I will ALWAYS use these guys!!

Paul is the best hands down. He is honest and straightforward. He has helped me through numerous sumo pump issues and I highly recommend him.

Courteous - efficient - thorough - reasonable - They are now in the book as the go-to plumbers for this house!

Our water heater was leaking water and Rescue Plumbing was out the next day to figure out what was wrong.  We needed a new water heater which they installed next day.  Logan was very knowledgeable, nice, and so helpful!  Would highly recommend!

Dominick was quick to get back to me and set up an appointment for Monday morning. He was right on time and had my old ejector pump removed with a new one installed in less than an hour. New pump looks and runs beautifully. I recommended him to my father who used used him a few weeks later to replace his faulty ejector pump as well.

This review is regarding customer service: He called me back asap regarding the problem we were having in our sink. We didn't use his service because my house was under warranty and the contracted plumber came and fixed it. In the future, we will be using Burr Oak Plumbing. Thank you for calling us back.

Same day service fixed what needed to be fixed will definitely recommend thanks again

I recently called Advantage Plumbing to come out and check a leak we had in our garage. I called because of all the great reviews on Yelp. Brian and Josh both came out and were very thorough and kept me informed throughout the process. They also brought to my attention a couple of other issues we had and fixed those as well. I will be definitely be calling them again if we have any problems in the future.

My basement flooded after the rain and we suspected a pipe leak, so I was directed to Drain & Plumbing Services by AHS warranty. I was happy at first to see that this company was rated highly on Yelp. However, after using their service, I don't think they should be rated anything greater than 1 star.

Phil, the plumber, came out to our house in 2 days. By that time, we were able to find an abandon pipe and cap it temporarily. When he showed up, we explained the situation. Our sump pump drained water into sewage line and for some reason, it backed up and water was coming out from the abandon pipe. He applauded us for capping the pipe because he said he would have done the same thing. When we asked him if he thought this would be enough and if he thought there were any issues with the main sewage line, he said that capping the abandon pipe would solve the problem and that it was unlikely our sewage pipe was clogged. He said if we wanted to put a camera inside to make sure, we would have to call the office and make another appointment and it wasn't covered by the insurance.

After a few days, it rained again, and our basement flooded even worse than last time. The toilet on the first floor also flooded. I called them and left them a message to call back (they never call back by the way). Since they closed on the weekends, we had no choice but to call an emergency plumber that same day. The plumber from another company rodded our main sewage pipe, which was the main reason for the flood; they could only rod 100ft but our main pipe was 140 ft long, so they recommended to put a camera inside to see if there would be any other issues. The other company quoted $145 for the camera but Drain & Plumbing Services wanted $250.

When I called AHS warranty because I noticed an extra trade fee charge, they told me that someone named Anna from Drain & Plumbing Service told them that it wasn't a plumbing problem. I had it written out by Phil on my receipt that our pipe leaks,etc, so if this wasn't a plumbing issue, then I don't know what is. Anyway, I called the office myself and a male picked up. He said he had to send someone out to 'determine if this was a plumbing issue,' and he'd send Matt, their best plumber, out in 2 days. (Seriously?)

Matt came and I told him what happened. He looked around for a few minutes and said he would recommend a whole clean out from outside but he has to check with my insurance to see if they would pay for it. He said someone from the office would call me that day and tell me if the insurance would pay for it or not; If not, they would still call me and give me a quote to see if I still wanted to pay it myself. It's been almost a week, and still no phone call from the company. The only call I got was the following Monday (he came on a Wed) from AHS and the AHS told me that it doesn't cover it. The AHS rep told me that Drain & Plumbing Services told AHS that they spent 2 hours at my place (totally lie--at most was 10 minutes each plumber).

After I hired the other company to put a camera in, they found that I need to replace the entire pipe, so a clean out would do me no good. I don't think they are professional or good. I would recommend other companies if you can help it.

When I bought my home, the kitchen sink had a nice feature where I could push the faucet handle, rather than lift the handle, in order to get purified drinking water. But that became a problem when I learned that the manufacturer has stopped selling the filter cartridges, and it looked like I might have to purchase a whole new faucet. Mark was able to adapt my faucet to a different kind of cartridge, and I am very happy with the results. Mark is a very efficient guy, so it was nice to find out that - when the situation calls for it - he can also be a creative problem solver.

Absolutely the best there is.  Have used them for many years, punctual, courteous, reasonable. Have referred them to friends who also were equally pleased.  It is without
any reservation that I recommend Courtesy, Naperville Plumbing!!

I called several plumbers on a Saturday due to a clogged sewer line. Few even called me back. Greg called right away and was over within a half hour. Greg couldn't have been nicer. Great job. Reasonable price.

They were great! I had a gas leak and needed a plumber to fix right away to turn my gas back on. They even gave me an estimate and fixed my pipes in 1 morning. The work was great quality as well.

Mike was prompt in responding back with an estimate and he showed up on time. He replaced the kitchen faucet and leaky bathroom showers with ease. His professionalism is greatly appreciated and I would strongly recommend him for any plumbing related work.

So I just had a plumber over to the house to look at the garbage disposal.  He looked at it for 5 mins and told me it was bad and I had to replace it.  He then tried to upcharge me by trying to sell me one for $150 or a better one for $300.  Since I told him they were overpriced and that I was going to buy one myself, he tried to charge me $136 for him coming to my house for 5 mins.  Couldn't believe it. He stated that was there hourly fee and they had to charge me for 1 hour.  Obviously I didn't pay it.  First they try to overcharge me significantly for the garbage disposal and then they want to charge me for an hour of work at $136 an hour!!  I would go elsewhere with your plumbing needs. Perhaps someone who is more trustworthy.

Worst service. They even didn't show up!
We scheduled service between 4 pm - 7 pm.
Nobody showed up so we called the company around 7:30 pm. They said tech is on the way.
Wait another half an hour, still nobody shows up 8 pm,so we had to call them again.
We were told tech is having some trouble on previous job, but they will call when he's done.
It is 8:45 pm now, still no call, nobody shows up.

Will never ask any service to them again!!

Found Ed the Plumber in our church's bulletin. A service call to our building was $125. We had three issues in our unit that needed to be addressed, each issue that we were quoted at $500 per each, or $1,500. This quote was going to cost me more than double the amount I donate to my church every year. I ended up paying the $125, and then had another plumber come in and complete the job for only $200 all together.

If you want to pay high prices, then go to Ed the Plumber. Otherwise I'd just move on.

Where to even begin.....

We hired Tim Shey, the owner, to do some plumbing work. Initially he came off as being a normal tradesmen... His bedside manor was a little abrasive but not so bad that I didn't think to not use him.

Well, I wish I would have cut ties the moment I picked up on that abrasiveness b/c my experience with him turned out to be an absolute nightmare. My experience with him was absolutely abusive and for no reason. For a long time i asked myself what I did to deserve him being so rude and disrespectful and then I finally realized that I did nothing at all to deserve the treatment bestowed upon us.

On top of the abuse, here I am, months later and i've had issue after issue with the plumbing. Very basic things were missed. Most recently, we had to hire a plumber to come out to fix one of the toilets he installed. Lord knows how long it's been leaking but I happed to notice one day that water was leaking out the back every time the toilet was flushed. It turns out that he didn't install it correctly as the top wasn't tighten to the base. The damage this has caused ....... I wonder if he did it purposely? I really do.... We also have had issues with every faucet he installed. Every single one had to be reinstalled. Additionally, one of the shower heads was leaking . That was another plumber visit. I keep going on and on with the issues but I'm sure you get the point.

This was not my personal experience but I spoke to another person who hired him who needed an additional week to pay him for his services and instead of waiting, he went to her home, pushed himself through her door and ripped out all of her plumbing so that she couldn't access any water! Who does that!

Please note that this was my personal experience with Tim. I'll never understand why I didn't just ask him to leave my condo the minute he was disrespectful.

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