Best Plumbing Services in Illinois

Woke up to no hot water on a Saturday. Called Greg and he had one if his guys (Ed) out within 90 minutes. Ends up, our 28-year old water heater finally bit the dust. Ed was able to install a brand new one, same day--he did a phenomenal job, was courteous and cleaned everything up when finished. We've had Greg and his team out on numerous occasions for jobs from putting in a sewer line backup valve to changing a faucet, to now installing a water heater. Each and every time, they did a great job. Highly recommend Greg and his team!

You can't do better than these guys. My elderly parents have been long time customers. With the recent severe cold they had frozen pipes. Despite a crazy schedule, he fit them in and spent 2 hours to fix the problem.

First thing this morning (Thursday) we had a major issue with the bathroom downstairs - shower was backing up and toilet not working properly. I called Matt and at first he said he could have someone over by Monday however when I mentioned what we were dealing with, Matt made some adjustments in his schedule and was here in an hour. Fortunately he was able to find the problem and within 6 hours, had completed the job with everything working perfectly. I even asked Matt to pad the invoice as I was so thankful he was able to come on short notice however he just laughed and said it was not necessary. People in the trades at times get a bad rap however if this is an indication of the way Murphy Plumbing conducts business, they will never hear a bad word from me and now have a customer as long as I continue to reside here. Cannot say enough good things about my first experience with them. Thanks guys.

We had just moved into our Del Webb home 3 weeks earlier when we awoke to water pouring from our basement ceiling light fixture. The water supply hose of our master toilet had cracked and had been leaking all night. We were new to this area as well so we had to rely on reviews to find a plumber. Hansen saved the day. The plumber was well qualified, nice and honest. They were at my door 15 minutes after my call. Very pleased. We want to give thanks to others who took the time to review Hansen. Passing it forward

Joe is reliable, courteous and does a very thorough job. He follows through and makes sure the job is complete. I have used Joe a number of times on a purchase we did on a foreclosure. I have been impressed with him on every job he has done for us.

I highly recommend Joe!

Dennis C

Came by and fixed my nasty clogged toilet super quick, and it was after a 5 on a Friday. Would call back again for sure (hopefully I don't have to but good to know I can get a problem fixed quick)!

I had dropped my keys down a manhole. Terry and the guys came out and manually drained the water enough for Justin to get my keys. I am so happy I called them!

Janet (answering service) said via Yelp that Robert would call. He did (at length, he's overly chatty). Service call: $125. He uses Zoeller. Hired. Said HE'D see me between 9:30-9:45 Monday, except two men showed up instead. Guys (never introduced themselves) said unit required a 2 pipe; they'd brought a 1 1/2 M95 unit I requested (not a big deal, water can eject out of 1 1/2 pipe equally well, just add a 2 to 1 1/2 coupler). But Robert said via cell they got the wrong pump. He said I needed an M267; I took him at his word. I asked guys if they were going to drill a weep hole (due diligence!). They asked ME for a drill! (Also I'd drill the PVC pipe before attaching it to the pump but that's just me.) After installation, I asked for the box, which said WASTE MATE but we only pump rain water. Later, when pump went off, it banged so loud, our dog barked (I thought UPS threw a boxed brick against our house). After a record length phone discussion complete with yelling and cursing on his part, Robert said he replaced like with like. I said Why, when the model I chose costs less and performs well? The M267 was $50 more. After he calmed down, he agreed to install a new check valve (should have been replaced when new pump went in) himself and give me advice about flooding control because keeping customers satisfied is Lincoln's biggest goal after solving flood problems. Where does throwing a foul-mouthed hissy fit belong, goal-wise? We agreed on 9 am Thurs. At 7:10 a.m. Wed. (too early to call customers), Janet left a message saying Robert couldn't make it today. Well, good, because appointment's for Thursday. She says he'll call me back. He does not. Janet calls around 9 a.m. Thurs. to say Robert will arrive at 9:30. Lucky for them I work from home. I connect our garden hose, drag it thru the basement, bad check valve is switched; banging problem solved. I called Janet to request my 5-days ago promised receipt and a copy of the waste pump receipt (3-year warranty) because with a temper/heart problem, Robert likely won't be around in 3 years. I received the receipt via email (can always count on a woman for follow through). Because Robert told me what I owed over the phone (cell phone reception was distorted), I ended up paying $10 more than the receipt total. You could not pay me to deal with Robert Heath ever again.

Service Providers:
1) Never ever yell at clients. Interact politely and without cursing. It doesn't matter what kind of day you're having, remain professional.
2) Don't talk clients to death. Keep calls focused on the project at hand.
3) Don't say I will see you at 9:30 then send two guys in an unmarked truck who have trouble understanding English and don't shake my hand/introduce themselves.
4) Make sure all personnel wear appropriate clothing so clients don't have to look at hairy unattractive butt cracks.
5) Crew should ALWAYS test what they've installed PRIOR to leaving the premises. The guys left without running water into a newly-installed pump. That's sloppy. No previous plumber ever did that.
6) A work receipt should be provided at time of payment. I should not have to call the answering service 5 days later and ask for one.

Clients:
1) Do your research. You have smartphones, it's not hard to read the interesting things customers have to say about products.
2) Ask prior to service what type of payment is expected and ask provider to make sure a receipt is given upon payment.
3) Ask for box appliance came in so you know you got what you requested.
4) Don't let a provider leave without testing the appliance!

Adalberto was professional, knowledgeable, and easy to communicate with, and it was easy to schedule appointments. He and his team did a good job fixing our plumbing issues quite quickly (a leaking toilet seal, a reversed hot/cold shower handle, rodded our sewer, and provided advice on a slow draining sink). Will definitely bring him back for future plumbing work.

I was looking for a plumber on a Saturday for about 4 hrs. I had a problem
that resulted in me shutting the water off in the whole house.  My 2yr. old grandson was visiting from Nashville, so that just made it even more urgent.
Brandon was so sincere in helping me out while no one was available. I'm not sure how I would have managed if he didn't call back & come out.
Emergencies are so unexpected, even though I really didn't have the funds, it was worth me using the money I had for another bill.
I am so thankful for Jireh Plumbing & Brandon, saved the day.

Grant, at Preferred Plumbing quickly responded to our call, satisfying both my wife and myself. They were prompt, considerate and clean,placing disposable booties over their shoes before entering.  The job was done to our complete satisfaction.

I had a blockage in a 120 foot long pipe that ran from my sump pump to the sewer.  I received 3 quotes and H2O offered the best price.  Todd and his team showed up right on time for our scheduled appointment.  They rodded the full length of the pipe to remove the blockage and then ran a camera through the pipe to show that it was completely clear.  They were very professional and friendly.  No surprises on the bill.  I'd definitely call H20 again and recommend them for your plumbing needs.

Extremely fast, very good communication, Got everything done quickly.  Turned out to only be the 'floater' (see what I did there) stuck with some debris that had to be knocked loose forcing it to run continuously.   A bit hard to get to the rusted out bolts holding the basin cover down - so the true labor was there.  Very nice guy, clean.  Only ding is overall cost was abit on the higher side - but they were out in less than 2 hours - so I can't complain

On a Friday evening they were responsive and gave us a fair quote. American Sewer arrived within the quoted time and quickly replaced the sump pump at a fair and reasonable rate. Ver kind! Will use again!

Best and most honest plumber ever.   Awesome work.  Great problem solvers.  I would only use for any plumbing work.

Had them out for a simple valve replacement. They were quick and got the work done the same day, that's the reason for 3 stars. Otherwise, I was quoted $400 for a job that should cost half that. Literally replacing a single valve that took less than 2 hours counting from walking through the door to leaving. The technician quoting the work said he couldn't do anything about the price. When I called the head office they said the same thing so I accepted it because I was already out $50 and had wasted time just to have him come out. If they had fixed pricing like this, I should have been quoted it over the phone before they came. After weeks of trying to speak to a manager, I finally spoke to someone and was told the price was non-negotiable and since I had agreed at the time, that was that. They even have a special offer on their webpage with no restrictions, but he refused to honor that comparing plumbing services to buying a cheeseburger.  So here's your warning, expect to pay a lot for a little and make sure you mention the special offer up front.

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