Best Plumbing Services in Illinois

I recently had a water heater go out at midnight on Friday night (great timing). Water was all over the basement floor so I was in a panic. I did not have a regular plumber so I contacted some big box stores from their websites and left messages for some local plumbers. The big box stores had an installation partner contact me with complete packages which seemed to be over priced and taking advantage of your situation. Some plumbers wanted to charge time and a half because it was Saturday. Greg from Greg Hannah's called me back in a few minutes, quoted a lower price than the big box stores and said he could have someone out within the hour.  The installer was Mike who did a great job and cleaned up the area. The price charged was exactly what was quoted. By noon Saturday I had hot water and less stress. I will be contacting Greg Hannah's for any future plumbing needs.

Our refrigerator went out, and before store would deliver, we needed a shut-off valve for the ice maker. Called the Schmitz Bros. He arrived that day, installed the shut-off valve and promised to come back to attach line to the new refrig. He was prompt, courteous and extremely competent. Price was fair. Highly recommend this plummer! I will continue to use him whenever I need a good plummer.

First thing this morning (Thursday) we had a major issue with the bathroom downstairs - shower was backing up and toilet not working properly. I called Matt and at first he said he could have someone over by Monday however when I mentioned what we were dealing with, Matt made some adjustments in his schedule and was here in an hour. Fortunately he was able to find the problem and within 6 hours, had completed the job with everything working perfectly. I even asked Matt to pad the invoice as I was so thankful he was able to come on short notice however he just laughed and said it was not necessary. People in the trades at times get a bad rap however if this is an indication of the way Murphy Plumbing conducts business, they will never hear a bad word from me and now have a customer as long as I continue to reside here. Cannot say enough good things about my first experience with them. Thanks guys.

I had Hansen clean my ductwork and they did a great job.  Very reasonable and thorough.  After that experience, I set them up for regular cleaning of my furnace and air conditioning as you always want to trust who you let in your house and feel comfortable with the quality of their work.

Joe is reliable, courteous and does a very thorough job. He follows through and makes sure the job is complete. I have used Joe a number of times on a purchase we did on a foreclosure. I have been impressed with him on every job he has done for us.

I highly recommend Joe!

Dennis C

Derek was such a pleasure to work with. I had called about our shower not draining and he came out within a couple of hours of the call. When he was here I asked him about our sink & disposal too--both of which he fixed on the spot. I HIGHLY recommend this company and their prices are incredibly reasonable compared to many other places.

after inquiring about the rate, , the Secretary transferred me to someone else. He asked for job details, said doesn't specialize in that and then hung up phone. I don't think that was good service.

Janet (answering service) said via Yelp that Robert would call. He did (at length, he's overly chatty). Service call: $125. He uses Zoeller. Hired. Said HE'D see me between 9:30-9:45 Monday, except two men showed up instead. Guys (never introduced themselves) said unit required a 2 pipe; they'd brought a 1 1/2 M95 unit I requested (not a big deal, water can eject out of 1 1/2 pipe equally well, just add a 2 to 1 1/2 coupler). But Robert said via cell they got the wrong pump. He said I needed an M267; I took him at his word. I asked guys if they were going to drill a weep hole (due diligence!). They asked ME for a drill! (Also I'd drill the PVC pipe before attaching it to the pump but that's just me.) After installation, I asked for the box, which said WASTE MATE but we only pump rain water. Later, when pump went off, it banged so loud, our dog barked (I thought UPS threw a boxed brick against our house). After a record length phone discussion complete with yelling and cursing on his part, Robert said he replaced like with like. I said Why, when the model I chose costs less and performs well? The M267 was $50 more. After he calmed down, he agreed to install a new check valve (should have been replaced when new pump went in) himself and give me advice about flooding control because keeping customers satisfied is Lincoln's biggest goal after solving flood problems. Where does throwing a foul-mouthed hissy fit belong, goal-wise? We agreed on 9 am Thurs. At 7:10 a.m. Wed. (too early to call customers), Janet left a message saying Robert couldn't make it today. Well, good, because appointment's for Thursday. She says he'll call me back. He does not. Janet calls around 9 a.m. Thurs. to say Robert will arrive at 9:30. Lucky for them I work from home. I connect our garden hose, drag it thru the basement, bad check valve is switched; banging problem solved. I called Janet to request my 5-days ago promised receipt and a copy of the waste pump receipt (3-year warranty) because with a temper/heart problem, Robert likely won't be around in 3 years. I received the receipt via email (can always count on a woman for follow through). Because Robert told me what I owed over the phone (cell phone reception was distorted), I ended up paying $10 more than the receipt total. You could not pay me to deal with Robert Heath ever again.

Service Providers:
1) Never ever yell at clients. Interact politely and without cursing. It doesn't matter what kind of day you're having, remain professional.
2) Don't talk clients to death. Keep calls focused on the project at hand.
3) Don't say I will see you at 9:30 then send two guys in an unmarked truck who have trouble understanding English and don't shake my hand/introduce themselves.
4) Make sure all personnel wear appropriate clothing so clients don't have to look at hairy unattractive butt cracks.
5) Crew should ALWAYS test what they've installed PRIOR to leaving the premises. The guys left without running water into a newly-installed pump. That's sloppy. No previous plumber ever did that.
6) A work receipt should be provided at time of payment. I should not have to call the answering service 5 days later and ask for one.

Clients:
1) Do your research. You have smartphones, it's not hard to read the interesting things customers have to say about products.
2) Ask prior to service what type of payment is expected and ask provider to make sure a receipt is given upon payment.
3) Ask for box appliance came in so you know you got what you requested.
4) Don't let a provider leave without testing the appliance!

These folks are terrific!. They get the job done, have reasonable prices, and are nice as can be.  I will always call them first!

I cannot begin to express how happy I am with the service I received from this company. They were on time, professional and thorough. I'm always concerned repair people will take financial advantage because they can. That's not this company at all. They were honest to the point that my estimate went down not up. I've recommended then to everyone I know. I'll definitely call thorough m this company for all my plumbing needs. Thank you so much!

Can not say more about the fantastic service I received from Grant with Preferred Professional Plumbing!  They were incredibly prompt and fit me in when I really needed service quick. Grant and his guys were on time, professional and very kind and patient with my concerns and questions. HIGHLY recommend this company for any sort of plumbing issues you may have!

We've used H2O for two projects recently, one huge and one small. We were very happy with their work.

The big project was a broken service line, which needed to be fully replaced right before everything shut down for Christmas. We put out bids, and H2O was the lowest. They also had a more sensible plan than some of the other bidders, who intended to tear out my bushes. We took a chance and were glad that we did. Like any big project, there were hiccups, including trouble getting the go-ahead from the city (Evanston). John kept us fully informed by text as we rolled with the delays over the holiday. The team, led by John and Todd, was incredibly professional. Communication was the key.

We called them again when a pipe burst after the polar vortex. They fit us in to a jam packed schedule, and fixed it within 20 minutes of arrival.

We're satisfied customers and we'll keep using them.

I needed a new kitchen faucet installed and I had a pleasant experience speaking with Mike. The issue was solved quickly and I'll use Magic Men Service again in the future. Thanks again!

I've been happy with Excel but I needed a warranty repair fix on my water heater and his offer was nearly half their rate.  He showed up on time, did all the work with his shoes off (thank you!) and did a fantastic job.

He spent the next half hour explaining a lot of my plumbing to me free of charge - even helped uncap a pipe I needed work on for additional HVAC work to proceed.  I am hiring him again in the spring for sump work.

A 10/10 service, from professionalism, work ethics, customer service, punctuality, trust to literally every aspect that makes a business successful. These guys are the best. I cant imagine calling anyone else ever, these guys are fab!

Had them out for a simple valve replacement. They were quick and got the work done the same day, that's the reason for 3 stars. Otherwise, I was quoted $400 for a job that should cost half that. Literally replacing a single valve that took less than 2 hours counting from walking through the door to leaving. The technician quoting the work said he couldn't do anything about the price. When I called the head office they said the same thing so I accepted it because I was already out $50 and had wasted time just to have him come out. If they had fixed pricing like this, I should have been quoted it over the phone before they came. After weeks of trying to speak to a manager, I finally spoke to someone and was told the price was non-negotiable and since I had agreed at the time, that was that. They even have a special offer on their webpage with no restrictions, but he refused to honor that comparing plumbing services to buying a cheeseburger.  So here's your warning, expect to pay a lot for a little and make sure you mention the special offer up front.

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