Best Emergency Services in Phoenix AZ

These guys knew the urgency Of solving an air conditioning issue in hot Phoenix. They were very quick to respond. And the tech was extremely professional documented the whole visit and followed up to make sure everything was working well.

My A/C went out in the middle of the night and I was concerned as I have an older dog. I can put up with heat for a few days, but given dogs cant sweat like people do I was afraid he might get too hot. Luckily I have a window A/C and was able to keep him in the same room while trying to get my system repaired. I originally contacted another company to come out and fix my problem. The company said they would be out between 3 and 5. At 5:05 i got a call stating their tech was running behind but would give me a call shortly. To condense the story, after 5 calls and it becoming 11:30 at night i decided to give up hope on that company. At work the next day I called American Home Water and Air and was told that they would have a tech call me as soon as he was available to discuss a time that worked for me. In less than 5 minutes after my call with the customer service associate the tech called and asked if between 12 and 1 would work. I told him i wouldnt be home until around 2 as I was at work. He said no problem would between 2 and 3 be better, which of course i agreed to. By 2:05 he arrived and had an excellent attitude. By 2:30 he had my system repaired and I once again have a working system. Id like to say thank you to Drew for being professional as well as punctual, and thank you to American Home Water and Air for restoring my faith in a companies integrity. Had I known their level of service and responsiveness before hand, I would have never called the other company in the first place. Save yourself frustration and go with these guys I promise you will not regret it.

Very happy for this gem of a company! The employees, Tim and Brandon, were extremely professional and took the time to explain my A/C system and gave a few tips for preserving performance.

They explained every step of the process; whether to tell me when they were leaving to grab equipment, then calling to say they were on their way back. They kindly replaced my air filters for me as well. The air purification system is so exciting to have installed too! I have 3 cats and all tile floors so dust, dander and pollen are constant battles in my house. Prices were very reasonable and they have payment plans available for increased financial flexibility.

Very grateful to have found you guys, I will be recommending to friends and family!

I would highly recommend these guys to anyone.
Quick, efficient, reasonably priced, prompt, knowledgeable and friendly.
Support small and local business when you can.
I discovered this company from the Nextdoor app and they're used throughout the neighborhood.  Give them a call!

I requested quotes from several companies. Cool zone was the first to respond and had the soonest availability. I was told a tech would be to my house between 3-5pm the same day I requested the quote. I was delighted at 1:30pm when I got a call saying the tech could make it earlier. It was nearly 90 degrees inside my house when Ryan arrived. He got right to work and had the problem solved and repair completed before 3pm! He stuck around and chatted for a little while to make sure that the temp was dropping in my house. He was very nice and professional. I would definitely recommend cool zone to anyone needing AC repairs!

I had the best experience with these people!! Everybody I talked to was courteous and helpful. Sam and Christie with scheduling and getting us a serviceman as quickly as possible, and James with his super quick work. Thanks so much for making the trip out twice and getting our AC up and running so quickly!! You guys are awesome!!
I'm soooo looking forward to a comfortable night's  sleep AND getting the baby a longer, less sweaty nap!

Very quick response from David, the owner.  I'm new to Arizona and wanted to find a reliable, local business to maintain/service my hvac system. Really pleased with my first visit from Biltmore Mechanical Heating & Cooling, and will always use them in the future. David was professional and helpful and I'm really happy to recommend his company.

Super responsive, very helpful, and knowledgeable! After their first visit, my unit wasn't working as intended. They came back the same day ASAP to fix it!

It's hard to find trustworthy HVAC companies in the Phoenix area these days. Chase came out and quickly diagnosed and fixed a clogged condensate line. Scheduling was easy, he came out when promised, and the pricing was upfront and fair. Cave Creekers are fortunate to have such an honest and ethical local HVAC business!

Alan's Air is AWESOME!!!  He just saved me $1400!  I had another AC repair company come out and give me a quote of $1600 for parts and labor to fix my AC unit.  I called Alan and he fixed it with one part in 30 minutes and the total was only $200!  He's a great guy and does great work!  I highly recommend this company to everyone!

Alex has a great talent for hiring great talent.

His team (no matter the function or role) handle themselves in a positive, professional, knowledgeable and friendly way. Everyone on the team I interacted with was diverse in character and shared a common mentality: treating their customer interactions as if the business was their own.

I used them as part of the SRP energy audit process and priced out their subsequent recommendations. Not only was their quality and customer service there, but they hit the mark on cost as well.

They've earned this customer's trust and I will be calling them back for other services and maintenance in the future.

A/C is working great. Very personable/friendly technician came out on a Sunday to work on our unit.  (Next day service!)
It's working great now!  Thanks!!

We are very pleased with ProSkill. Israel came out twice and did the job he needed to do. His trainee Cody was with him too and they worked well together. They were quick, thorough, and spot on. They made sure they did the job.....the right way. They're clearly happy and proud of the company they work for. We will highly recommend your company to anyone in need of plumbing, a/c and heating needs. Thank you! Caroline and Pat Graham New River, AZ

Well worth a service call to check my first floor Lennox ac unit. The sensor does not seem to be as responsive as the 2nd floor unit hence my request for service. Thankfully I don't need to replace the sensor yet. Thanks to Carson and his partner for thoroughly checking everything out. They were a pleasure to have out to my home. They validated all of the previous positive reviews for Suretemp on Yelp!

Have used them two times now and they are great. Competitive pricing and don't try and up sell. Very honest on what they can fix and what you will need in the future.  Would highly recommend.

My AC went out just as the heat started for the summer. Brian fit me into their busy schedule right away. Tom came to the house and gave me a complete description of what I needed, what work they would do and what to expect.  They even provided me with a portable AC to keep me comfortable until the new AC was installed. The workers came on time, were efficient and cleaned up everything before leaving.  Being a widow, Im always concerned of being taken advantage off. I'm very happy I chose AirTime and would recommend this company. Thank you Brian, Tom and the team.

What can I say these guys are simply the best. They are always on time, do great work and most importantly Matt and team are honest. Every time over the past ten years every time I have had a company come on premise for the AC tuneup they always want to bang me for extra money, NOT M&R ! Thanks Matt it's refreshing the customer service.

This is my new go-to AC/Heating contractor.

A year ago I had another company tell me that I needed to replace my 12 year old Trane heat pump because I had a Freon leak.  I'm not here much in the summer and I have a split system so I put it off.  When I came back into town in November everything was working OK and I got good heat out of that unit all winter.

I was due a servicing so I called CW based on their reviews and I'm glad I did.  Rick came out and spent almost 2 hours checking out and cleaning both heat pumps.  He couldn't find a leak and said everything was working fine and should continue to work OK for the foreseeable future.  

I like honest people.

I'm debating whether it is 4 or 5 star, but leaning towards 5. The most important things are the workmanship, availability, accuracy and professionalism. These were all aced with flying colors. You get what you pay for. It wasn't a cheap AC replacement. They were ready within an hour of my call to add additional refrigerant. They were available to reschedule as needed. They turned on a dime for me. They got me the energy rebate I requested, without me having to lift a finger. They worked directly with my insurance to make sure I was taken care of. They make detailed reports and can explain the more decisions. Even though I didn't need the extra thermostat at this time, it was included in the package. I had to ask for it when it came time to pay the bill. I think it was complimentary along with the install but they still itemize free things on the receipt. The complimentary refrigerant was left off the receipt, the only exception.

I purchased my home knowing that a 66 year old sewer line would need to be replaced, and I was well aware that this is an expensive job.

Goettl's estimate was the highest bid on that job, among a variety of contractors who made a pitch. So why did I choose them and why am I giving five stars and recommending you do the same?

First, their service is the real deal. They do put a lot of effort into the whole customer service aspect of their business, maybe even to a fault, but they are very respectful of the client and very informative about the scope of work. Other contractors have been downright rude to me, and I would even say secretive about the specific details of the job. I'm quite certain that had I gone with one of the lower estimates, that job would have run into expensive complications beyond the quote.

Second, there actually were a couple of snags with the job, but the installation crew was well prepared. They came with good tools. I'm not a contractor but I am knowledgeable about tools, and I know that this company hasn't skimped. This counts highly for me as a client, especially seeing how mindful of safety the crew is. One more thing, obviously the main part of a sewer replacement job is the excavation. Every contactor who would discuss the job with me was clearly planning to subcontract the digging equipment. Goettl brings their own excavator and the installation crew does the whole job, avoiding the additional risk that would come with scheduling a subcontractor and the potential budget problems that presents.

Third, the turn time on the job!  I decided to get this work done on a Monday. I called Goettl after 5:00 PM expecting to hear from them maybe the following day. They responded to my call pretty much immediately, and sent the estimator the next day. The estimator (Jon Parker) himself is a very experienced plumber and answered all my questions (and I had a lot of detailed questions). The sales pitch wasn't tremendously high pressure (though there was a bit of this, which I believe is an aspect of their customer service alignment -- it could be off-putting for some kinds of clients.)  Mainly the pressure for the sales pitch is tied to the urgency of the job. So they had shovels in the ground the next day (Wednesday), and the job was completed by Thursday afternoon with almost no impact to the residents.

Maybe there are other contractors in the Phoenix area who could get that job done in a single day, and maybe even some of them could get it started and done the day after the contract is finalized. I have my doubts about that. Goettl may charge a premium price for their service, but the service they provide has real value for the price.

Five stars, highly recommended.