Tom’s Plumbing & Heating Services

BLUF: Knowledgeable, straightforward, efficient, courteous, expensive.

A part in our boiler system was starting to go bad, occasionally making sharp noises and leaking lubricating oil. We used Yelp's Projects feature to look for contractors to help us resolve this situation. I added a picture of the part making unusual noises to my Yelp project request to provide some detail about the situation.

Tom's Plumbing & Heating Services responded first. From my photo, Justin identified my malfunctioning part as the circulator pump, and after a few questions confirming that nothing else was wrong, Justin recommended that the circulator pump be replaced. He provided two options for circulator pumps, along with web links and total costs for each option, and a web link to my existing circulator pump for reference. I selected a pump with horsepower equivalent to my existing pump. The cost of all parts that Justin referenced were roughly equivalent on Amazon.com.

Other vendors requested a complete picture of the boiler system, or had initial consultation fees.

The service visit totaled roughly 90 minutes. In that time, Justin:
- Replaced the boiler drain valve because it hasn't been used in many years and no longer worked
- Drained my boiler
- Installed the new circulator pump
- Bled (i.e., removed air from) most of my radiators. Justin emphasized the importance of bleeding the radiators, as air in the system reduces the boiler's efficiency.
- Demonstrated how to override the water pressure regulator in case of insufficient system pressure.
- Pointed out other potential points of failure to monitor in the boiler system -- the water pressure regulator and expansion tank.

Overall, we were very happy with the service provided.

Thanks to Mike S. for his review, which helped in our selection!

Contacted them to replace a tub spout. Very responsive and wanted pics of the existing spout and the new one that I got.  Even after I realize that the new spout I got might not be the right one, no problem. I got a few options by the time Justin (Tom's son) arrive. Very quick and clean. Made sure he didn't leave a mess. Told me exactly what he was going to do and within no time, he was done.
He even took care of changing the shower head and advised us that if we wanted more pressure, there was this piece to yank out.
Would recommend.

Excellent service, professional --diagnosed and solved the problem immediately.

Highly recommended!

Thank you, Justin!

Responsive and efficient! Replaced a cracked kitchen drain pipe. thanks!

Needed a leaking water heater replaced ASAP.  Called Tom's Plumbing and they showed up the next day.  They delivered a new water heater, replaced the old one and hauled it away.  They were very friendly and helpful.   Would definitely call them again for any future plumbing problems.

Our water boiler leaked overnight. Found Tom's on Yelp and reached out. They were responsive, courteous, and professional. Justin came that afternoon to replace our boiler with a brand new one and hauled the old one away. Would highly recommend.

I called Tom for a steam radiator valve replacement. My call was answered immediately and appointment was scheduled with no problem. On the day of the appointment time but he called to notify me that he was running late. This was not a problem for me but I was glad that he called so I didn't have to wait for him. The job was in a confined radiator box and Tom completed the job in 2 hrs. It would have taken less time but he brought the wrong valve. The replacement valve was not the standard type. Overall Tom did a nice job. He cleaned up and made sure there was no steam leak before he left. My only problem with Tom is his follow up on paperwork. I told him to send me a receipt but I still haven't received one yet even though I texted him.

My kitchen sink was leaking from the drain, so I went on the searching for a plumber on Yelp.  There was a few reply but not only did Tom gave the best quote, he gave a clear plan as to what he will replace and why it was needed. So I scheduled an appointment with him where is was punctual and had executed his plan to the T. There was no hidden agenda nor any additional cost. Tom services was truly professional. I am glad I was able to find a great plumber

Justin came through and saved the day when I had a heavy pipe leak in the AM that my landlord couldn't be bothered with.  Very quick, came within two hours of contacting and at a lower rate than other neighborhood shops who got back to me after it was already fixed.  Highly recommend if you want a fairly priced, quick, painless plumbing experience!

In the past, I have tried two other plumbers, but of the three, Tom's Plumbing and Heating Services is the best.  

He will not only fix your plumbing issues, but he will get it right the first time.  I messaged Tom's for a quote via Yelp, agreed on a date and time, and the employee Tom's sent was responsive and punctual.  My toilet would not flush properly and he immediately identified the problem, replaced the part that needed replacing, and got my toilet flushing first rate again.  He worked deftly and cleaned up after himself.  He also patiently and politely answered my battery of questions in a way that I could understand, despite my complete lack of knowledge about how plumbing works.  

I will undoubtedly call Tom's for future plumbing issues.  If you're looking for someone to resolve your plumbing needs, have no fear, Tom's is here!  Tom's is the best!  Better than all the rest.

Today the hot water heater blew its connection from the top of the hot water heater.  Hot water was flooding my basement.  I thought I would need to replace the whole hot water heater.  Based on the reviews on Yelp, I called Tom's Plumbing & Heating Services.  Justin picked up and ask me to send him some photos.  He said he would be there within an hour and quoted me a price.  He fixed the problems within minutes.  Installed a new connection, check to make the pilot light was on and my hot water heater is working again.  These guys are very good and I would definitely use them again and would recommend to my friends.

My radiators were banging very loud, I was not able to sleep at all at night. I called Tom and he was able to set up an appointment in same day with reasonable price!!! Super happy with his service! Now the radiators have no sound and I can sleep at the night, thank you for great service.

All I can say is Tom Terrific!  He reviewed the site, suggested a less expensive option of replacing our water tank with a new one instead of installing a tankless unit. Very reasonable, job was done in less than 2 hours, everything is humming along nicely.
Patti
Briarwood,  NY

I highly recommend Tom's plumbing. He discovered a hidden leak in the basement. If you want reliable, trustworthy, and quality service, Do consider Tom. His expertise literally saved me thousands in water and sewage cost !

When my shower started putting out only boiling hot water with no way to adjust it from the handle I suspected my shower cartridge (The piece behind the handle that controls water pressure and temp) had gone bad. Having experience changing them before I took a crack at my Kohler shower fixture. After an evening of trying just to remove the shower handle and bonnet that wouldn't budge I knew something was off and I didn't want to apply unnecessary torque potentially cracking a pipe or worse behind the wall. Time to call a pro...

I put the word out on Yelp and Tom's was the first to respond (within 20 min). He communicated over text with a quick estimate and availability. A few texts back and forth gave me a good feeling so I scheduled for the next day. I was really impressed with their efficiency and communication, while the 3 other plumbers all responded with a give me a call (ain't no one got time for that) Tom's Plumbing and Heating Services was hustling!

True to form they showed up at 10am (right at the start of the 10am-12pm window) got started right away. I felt relieved and concerned that he also struggled a bit to remove then handle/bonnet - the reason was poor initial installation. A knucklehead tightened and skewed the piece on incorrectly. Once removed it was determined that the replacement shower cartridge I bought (not being able to see through walls I bought what goes with the current model, mine was an older one). He tried to fix the existing one, but to no avail. He went to try to get the part locally, but only one half (this model has two pieces instead of most that have one cartridge). Tried to see if installing that would fix the issue but it needed the other half because water was still not adjustable. He ordered it and said he would come back when it was in.

He got the part the next day, came to install the following morning and got everything back up and running perfectly. The price was on target with the original quote, but extra to cover the unexpectedly purchased parts. This was a fantastic experience where it pays to have straightforwardness, experience and efficiency doing a job - especially valuable traits when it comes to plumbing. I would not hesitate to call Tom's again and plan to soon with some other projects I have in mind. HIGHLY RECOMMEND!

Got a response in literally minutes from when I requested quotes through Yelp. Tom was very knowledgeable and took the time to go over pros/cons of the project I was looking to do. I highly recommend.

Called Tom for a toilet problem I couldn't fix. Based on reviews here I chose to wait for him to return from vacation (from which he texted me an immediate response). I'm glad I did...
When he came, he ran through standard unclogging steps. The house is VERY old and and we investigated further he kept me completely appraised and even educated of what was going ion, what he suspected, and where it could be a bigger problem (and more money), asking if it were worth it (which it was for me), and quoting me along the way to less than I expected it to be.
He ended up having to trace pipes through ceilings and walls, cutting out section of old large lead drain pipe and replacing it - all without flooding the basement which we both expected might happen. AND identifying and removing a major drain clog. AND returning at night to complete the job after sourcing the parts we needed, all after he'd been there pretty much all day for what was expected to be a 1-hour job. All for a fair price where I think many guys would have simply given up. We spoke of his dad and mentor and I think his dad would be very proud of Tom and how he handled this one!
Highly, highly recommended and I'm glad I listed to other Yelpers on this one.

Fast response time and superb service. Justin responded very quickly and was able to schedule an appointment for same day to fix 2 broken toilets in my apartment. He diagnosed the problem immediately and also found replacement parts that were compatible with my toilets. He fixed both issues within a couple of hours and also checked out the water piping in my bathrooms. He was very helpful in explaining the issue and how to reduce risk of happening in the future. I would highly recommend Tom's plumbing services and will definitely call him the next time I have an issue.

10 stars. Thanks for helping me in a bind, Tony! Great communication and helpful. Tony tried to explain things as comprehensively as possible and pointed out & fixed issues left from the plumbing installation during my renovation. Would definitely call him again.

Tom was fantastic - I had an emergency and no heat on Christmas eve day - he came, he saw, he conquered.  Knowledgable, skilled, personable.  It turns out there was a leak in a part that led to the radiator, and he fixed that leak so that it stopped raining on the floor below.  I am having him come back next week to do additional work that was not an emergency (replacing broken boiler automatic feeder).  Thank you, Tom!

They responded the same day and ended up fixing a totally different issue that we were not aware of, but was much more serious than what they were called for.  Very good service and very knowledgeable.

Tom was super responsive and fixed our clog super quickly. He was also just very helpful and kind in terms of advice on how to avoid the problem in the future...highly recommend and will definitely use again!

Tom gave me a very honest and reasonable price for fixing my leaking toilet! He gave me multiple options and didn't try to push when I opted for the lowest cost choice. He was quick, friendly and efficient and I'd definitely use him again. I definitely recommend him for your plumbing needs!

Justin is very reliable and responsive with good etiquette! My bathroom drain was clogged and needed emergency treatment.   He was very professional, diligent and thoroughly examined the problem to get to the bottom of the issue.  Highly recommend!!!

Tom is awesome.  I had called on Friday at 2:30 for a toilet that was overrunning.  He answered me within 2 minutes.  He was in the area and gave an ETA around 6.  He came around 6 and helped fixed the problem quickly and also explained what to do in the future.  Really reasonable prices.
Three generations - cannot beat that.

I have an answer for plumbing and heating and stuff around the house.

Thank you.

Our sink had been clogged and would not drain no matter how hard I tried to snake or plumb the drain hole. I contacted Tom and he responded within 30 min to set up an appointment the next day to come fix the issue for me. He was professional and did a great job fixing the clog. Will do business with again!

I had a baseboard heating unit that was rattling, and I realized it was time for  the boiler to be serviced. Tom was quick to respond when I texted. He was very nice to work with, and was forthcoming with information about exactly what was happening and how I could prevent issues going forward. He was generous about checking out a possible problem with the toilet and diagnosed the problem. I will absolutely work with Tom again!!

this month i decided to replace my older 50 gallon gas water heater . it was not an emergency project , so i was able to check around with various vendors. on an internet search tom's plumbing appeared with strong reviews..... WOW how lucky i was to find them..... when i inquired about an estimate i was given an almost immediate quote along with a specific ao smith proline heater with 10 yr warranty recommended which was the best unit of all our quotes. the communication was seamless with tom, the installation was scheduled within one day, the total job time was 2 hours removing the old unit and installing new. tom also worked neatly and included un requested upgrades in project. if you want great pricing,super products and fantastic execution/communication you should look no further than tom's plumbing!!!!  5 stars    +++++++

If you need someone for heating then Tom is your guy.

He is very responsive and explains everything to you and gives you honest thoughts on what you should and shouldn't do.

It's quite refreshing for someone to take the time to explain what is what and what failed.  

We had an issue with a boiler and he came to fix the issue and resolve it in no time.  On top of the main issue he fixed other minor things as well.  

Great guy, great service and great knowledge.

I'm using Tom from now on.

Spoke to Tom at approximately 10am explained the issue we were having with our toilet. He arrived by noon.  Toilet was fixed by 12:15pm.  We will definitely call him again.  He was a pleasure to deal with.

Highly recommend! Justin was super responsive and did a good job fixing my toilet's smell.

Tom's Plumbing was prompt, good value (best price quotes on Yelp as far as I could see, after checking with ten other businesses), and got the job done. I had a leaky faucet that needed to be replaced and a difficult pedestal sink that my building manager said they didn't know how to fix. So I called in Tom's and they arrived promptly at 10AM and fixed up the faucet. Now it looks great, works well, no more leaks and it was the best deal on this site. The plumber also gave me tips on how to keep the sink from clogging and avoid more visits from him, which I thought was a very considerate gesture. Definitely give them a shot.

I called at least 10 companies and Tom was the only one who picked up and was willing to come out the same day.  Other companies either didn't pick up or wanted pictures of the pipes in the ceiling or some other excuses, but Tom picked up and came over quickly.  

Another heating pipe plumber could have changed pipes to make money, but Tom diagnosed the issue as being a boiler part that needed to be cleaned and he changed a steam valve that was leaking and everything is working perfectly now.  

I'm so glad that of all the plumbers I called that Tom was the guy I got through to because he did EXCELLENT, COST-EFFICIENT work.  I recommend him 100%.

Been having ongoing issues with clogs in the tubs and the sink. Tom was able to come right away and fix both issues very quickly. Total price came out cheaper than what I expected plus he didn't leave a mess! Super professional and now I have him on speed dial for anything house related. Would recommend 100%

I found myself in a situation where I had many choices and quick decisions to make after Hurricane Ida resulted in unprecedented government agency involvement.  I needed a trusted, written opinion from a plumbing expert who was aware of city codes, the intricacies of gas pipes, the interrelation of chimney channels and oxygen levels, water damage implications (or lack thereof), construction specialist opinions and awareness of budgeting limitations in the midst of inflation created by the supply chain debacle that has affected our nation and world.  I received an immediate phone call after being afforded the opportunity to send some photographs. Although others could have taken advantage of the fact that I am not well versed in plumbing jargon, I was treated with the utmost respect and felt very supported.  Information was provided in a manner that was never condescending and I learned so much in a short period of time.  Tom's Plumbing was very generous with their time.  They were extremely transparent in telling me what I did not need to replace and why.  Their multifaceted knowledge is as formidable as their honest decency is inspiring.  While never imposing their viewpoints, they could not have been nicer in calmly explaining what could and could not be done, always offering a clear reason.  All these exchanges of ideas took place on a Sunday evening when most persons are disconnecting from their livelihoods that can be a source of physical and cognitive stress.  Thanks to these very kind gestures, I will be able to comfortably meet application deadlines so I may take proactive measures to protect my boiler and water heater from future extraordinary basement flooding.  To say I am grateful would be an understatement.

Tom was amazing -- I feel very lucky to find him. My hot water heater cracked overnight, I called Tom at about 8:30am, and he was at my place with the exact heater I needed by 10:30. He is extremely knowledgable, explained everything he was doing as he went, and gave me tips about my boiler room that were really helpful. He wore a mask the whole time, which was a big relief, and he clearly takes his work very seriously. I would absolutely recommend him -- he's as nice as he is professional. I even got a little education about heaters and boilers despite how quickly and efficiently he worked. Tom immediately gave me a quote over the phone, which was exactly what he ended up charging me, and he showed by the heater online, which he very reasonably charged me list price for. The fact that he stores heaters on his property so that he's ready to bring them right away was honestly amazing. We'll be going to Tom for anything plumbing related from now on.

Absolutely fantastic!! Very quick to respond and great service. I had a gas leak in my basement and he diagnosed the problem and fixed it straight away. He also knew exactly how to fix my water heater, quickly and efficiently. Definitely will hire again as he knows his stuff.

I called Tom's Plumbing and within 2 hours Tom and Justin came to my house to install a dryer on top of my washer machine and they we're great, professional and quick. I will use them all the time from now on.  Excellent work...