Things started off well.
Good prices, prompt service.
I thought this would be a 5-star review.
Over time, I was still hoping for 3 stars.
Several hiccups, but I still thought he was a nice guy and that the basic
work was good enough.
But he got every single thing wrong - in addition to trying to rip me off!
What should have been one appointment became 4. And things were still totally messed
up after the 4!
I needed a new toilet and to have my mainline snaked out.
Rusty gave good quotes for each.
He came to check the toilet and be certain of the size, etc.
He was on time for that - a very unusual thing in that industry.
But that was the last thing that went smoothly.
We made an appointment to do the work on Sunday at 2:00.
I texted at 1:05 to see if he was running on time.
He asked if we could do 3:00. I said ok.
Around 2:30, he called to ask if we can reschedule for another day.
I said ok. Asked what day. He said Saturday.
I told him pushing back a full week wasn't good.
So, we settled on Wednesday.
He came and snaked the mainline.
He said it was more work than expected.
That instead of $100, he's charging me $250 and that he'd have to
come back to do the toilet.
How do you get to change price on the same job??
If one thing lead to another, that's one thing.
If someone said that after changing the boiler, they find that one of the radiators
still not getting hot and needs to be changed, that could be understandable.
But saying I gave you a price to unclog a drain and I'm raising (250%!!) because the drain was clogged is insane! I hired you to take care of a clog. You are complaining that the clog was clogged??
He came back a couple days later to do the toilet.
As he was getting ready to leave, I go to check it out.
It was the wrong model of toilet!
We'd discussed multiple times.
I showed him our last text where I'd reintegrated it for the 3rd time to avoid just this sort of thing.
He did acknowledge that he made a mistake. That is rare these days.
So, he gets points for that.
But he didn't come back for 5 days.
It was early morning. He should have come back same day.
In the interim:
I was putting the trash cans by the curb.
I found 3 big bags of construction debris.
I thought someone put their stuff in my yard.
I hadn't had a demoition.
It turns out that he smashed up the old toilet and left it in those bags for me to deal with.
Him taking it away in his truck was part of our agreement!
I went to fill up a bucket from the downstairs bathtub.
I slid open the shower door and I see 2 toilet plungers in the tub!
Seriously??? the dirtiest thing there is, you put into the vessel that people go into to get clean???
That is so disgusting!
The day for the new appointment finally comes.
Appt is for 10:00.
At 8:45 I text to ask if he's running on time.
He says yes sir.
At 10:15, I text to get an update.
He says Boss, give me time. Your toilet is not easy to find.
Seriously (again!)???
5 days later, you didn't obtain it???
He finally shows around 11:00.
Tells me that he was trying since 6AM.
Of course that is BS. Who's open at 6AM for him to shop?
And either way, I still want to know why he didn't get it days ago.
He's finally installing it annnnnd, wrong one! Again!
He did get the dual flush. But now it was elongated, not round.
Now, the $50 seat that I kept from the old one doesn't fit.
So, my choice was to get yanked around for another 2 weeks or install the one that doesn't fit my seat. I went ahead with the installation.
Turns out the seat it comes with is not only thin and awful. But not even soft close!
Eventually, he left. I don't know why he hovered for half an hour after finishing.
I had company and it was annoying.
I finally got a chance to take another look at it.
It wasn't American Standard!
So, it wasn't ANY of the things we discussed!
When he first arrived, he asked about my next door neighbors.
He said he'd done a job for them 11 years ago.
It should have occurred to me that with all the work they have done, why hadn't they ever hired him again? Had to learn that the hard way....
