Serve-Well Plumbing & Heating

Fast and neat service, and also pro work!

Only thing I would like to point out is that, I never got the bill email I was promised or the drain cover photo or link email that will work better for me.

Got to my apartment on time and did the work as quickly as possible. Solved my nearly week long clogged bath drain and showed up ASAP. So, yap, I am satisfied with the service. Thanks! (:

Regards,

M

Thomas was great. Performed high level service and was very punctual and responsible. Well recommended

Called the office after another plumber stood me up. Donna was very courtesy over the phone, and called me back within the given time frame to let me know Tom could be arriving within 2 hours. When Tom arrived he was polite and told me exactly what was wrong and quoted me a reasonable amount. He was done within the time frame given. It's been over a week and we are very happy with the work Tom performed. I would definitely recommend Tom and his company for your plumbing needs.

This is not an honest company.  

My boiler's hot surface igniter goes on and off.  I called the office and spoke to Donna two days ago.  I asked what do they charge for making a visit.  She replied the big boss will be there so I should ask him.  A guy came and tightened wires and said there is nothing to maintain for my boiler.  He said it's working fine and charged us $150 for something that took him less than ten minutes.  I called Donna to ask if they would charge again if the igniter goes out again.  She sounded very annoyed and said maybe she'll give us a discount if it goes out next few days.  Well the igniter went out eight hours after he visited and I called and left a message.  It's been more than 24 hours since I left a message and no one got back to me.  

They should make it very clear what they charge for their first hour and additional hours plus parts.  I know plumbers are in high demand in the winter time, but my experience with this company was pretty bad.  I felt like we got robbed because he did not fix what I called him for.

Fantastic, fantastic, fantastic! I came home on a Friday evening to a broken water heater and a damp basement. Given all of the phased openings and general uncertainty around Covid-19 my family expected cold showers until Monday at least I launched a request for quotes either way.

Tom and Fred responded to my request almost immediately! Then I had to re-read the message several times because I could not believe they would be available for this job Saturday morning (the very next day)! But it gets better, they showed up early! It's early Saturday AM, we have a fantastic new water heater, cleanly installed and the old water heater has been carted away. I can't say enough about Serve-Well, hire this team with confidence!

This review is based on communication and basic consideration from this company. I made an appointment for someone to stop by before noon this past Saturday.

On the morning of I called early to confirm the appointment. There was no answer on the phone and a voicemail was left. At 12:30 PM I called again. No answer and another voice mail was left.

Now the following Monday, I still have not heard back with an apology let alone to reschedule. Highly unprofessional company with no respect for its prospective customers. I understand things happen but the minimum level of customer service is to pick up a phone. Don't take appointments you can't keep.

I am giving 5 stars to Serve-Well because of the great service and customer service that I received.  There are a lot of scammers out there these days and in my opinion,  Serve-Well is the last of a dying breed.  Honest, straightforward and fair.

Excellent service.  I worked with this company for years.  Professional .Punctual and efficient.  I had my boiler and pluming fixed by them  . No hidden prices . Very honest . In less then 24 hours for a non emergency issue the job well done.

It was great working with Donna and Fred. We recently did a oil-gas conversion for our home. It is a long process due to all the paperwork but Donna helped us walk through the process. She is responsive and ready to help, via email or phone. Con edison is difficult to work with but Serve-well team will help you throughout.

Called and an appointment was given for a specific date and time.  Plumber never showed up and no one even bothered to call to cancel.  Kept me waiting, wasting valuable time.

I was looking for a plumber who could replace my Weil McLean Cga-4 boiler from 1970's. I started looking at old yellow pages from 2007 to find a reputable heating contractor. I studied a lot of reviews of different contactors. I read a lot of negative reviews for other contractors. I called a few contactors and they all gave me a estimate from $4800 to $12,000. The cost of the Weil Mclean cga-5 is about $2000 for just the boiler. I was tempted to do some of the work myself to save money but decided against it since it was November already. Anyways ,I called and Fred the owner came out to give me estimate(he is an early bird,so he came like 7 am) . He gave me an estimate in low 6000. I did not find any bad reviews about this company however for someone who has been in business for a long time they did not have too many reviews which made me nervous. I took a chance and signed a contract. Fred did not negotiate even though I told him I got a lower estimate from another contactor. The crew of 3 persons came out and started work. They played out paper on the floor so when they removed the old boiler the soot doesn't ruin the carpet. Within 1/2 hour they had the boiler out of the basement. Before I even noticed they had the new boiler in. They were pretty professional. The main guy doing the work was very knowledgeable. Fred stopped to check and look at the work. Overall very professional. 4 Stars because the price is take it or leave it. The work is Good. Crew is professional. They were done by 2:30 pm I did have one issue after they left and when I called Fred they quickly came back and resolved it. Overall I recommend their work. They stand by their work and they know what they are doing.

Serve Well came to replace a boiler following the Super Storm Sandy aftermath. With  demand for boilers at a peak, they were not only able to supply a boiler but were able to install within days after our call to them. They are professional, cordial, honest and on the ball! I recommend them for any plumbing job large or small. Very happy with their service!