I called S&B after a very bad experience earlier in the day with Luongo Plumbing (who happened to come highly recommended to us).
Here's the story:
It's the middle of winter and we find ourselves with no heat and negative temperatures on the horizon.
The previously mentioned guys came out spent about 5 mins looking at my furnace and said, You likely have a frozen pipe, there's nothing we can do. It's eventually going to burst, here's how to shut it off when it does and then call us to come fix it.
Then they left!
Having survived hurricane Sandy and living on the ground floor, we are no strangers to a flooded apartment but I couldn't believe there was no recourse and that I simply had to wait around until the inevitable burst and flood!
Was there no getting ahead of this?! I just had to wait till the damage was done?!
We decided a second opnion was in order! Off to Yelp for a search of other local plumbers... We decided to give S&B a try based on the good reviews here and other sites.
At around 5:15 pm I called and left a message. About 20 minutes later Steve called back and said he could come shortly. I was pleasantly surprised. I was thinking maybe I'd be lucky to get an appointment for the next day, let alone the same day!
He also told me there would be no charge for the service call unless any work was done. I was happy to hear that as other companies I had researched charged just to come out in addition to any work.
In less than 10 minutes he was at my door!
Right away he was so different from the other guys. He walked from room to room actually looked at all my heaters and the furnace, did some tests and even though he came to the same conclusion that it was likely a frozen pipe, he didn't give up there!
He kept a hose running and was trying some troubleshooting things. He also discussed what we could do to fix it before it burst, that they could try to thaw and repair any broken pipes rather then me waiting until they thaw and flood on their own.
I was happy to hear we could try a preemptive strike and not just wait until there's a puddle of water on my floor!
Luckily none of those scenarios happened because Steve was able to clear the line! He worked his magic and somehow was able to get it running! He said it was likely a partial freeze vs a solid freeze and was able to clear it out.
In the time he was here, he not only fixed my heater, but also gave me peace of mind that if he hadn't been able to get it running that night that there was still something he could do. There would be no just waiting until I have a flood with S&B!
Steve wanted to do everything to PREVENT me from having to go through all that and he did! He actually worked to resolve the issue rather than take the easy way out.
I am SO happy with the prompt, throuough, and professional service I recieved.
The cost was also very reasonable and less than most of the other places I researched. Though I would have paid more because the great service was worth every penny!
I was in a desperate and stressful situation and S&B bailed me out!
Next time they will be my first call!