Downtown Plumbing & Heating

Had a problem with the heat in my house this morning. Making things worse was the temperature outdoors was below 32 degrees.  I checked the pilot light for the Weil Mclein boiler in my basement -- despite several Attempts to light the pilot, it would not stay lit, and thus no heat in my house.  So I called a couple of contrac I knew -- unfortunately they were not available to help.  Hence, I decided to check on Yelp.com for heating specialists.  Found Downtown Plumbing & Heating with positive reviews-- thus I decided to give them a call.  i called around 11am, and got a dispatch for someone to come to my home by 2 - 3 Pm. At 1:23 pm, George arrived well ahead of time with the right part to quickly resolve the boiler issue.  I am very happy with the service, and enjoying the warm heat on this cold night.  Saving their number for the future!

Downtown plumbers are the best.
Anthony and Dom are a pleasure to work with. They are professional courteous and they know exactly what they are doing
They make you feel at ease in that there is no need to worry. You are in good hands!
Dominic is also a professional and he makes sure everything is done perfectly!

Absolutely awesome.   If you need a mater plumber, this is the company.  They were hugely helpful when national grid shut down the property I manage. I was completely melting down over this.  But once I called Dominic I felt better. Once there, he explained what needed to be done and then it was done.    They did a lot of work there, and handled Department of Buildings red tape/paperwork and obtained authorizations needed.  

National Grid told me we had to have a master plumber.  So if that is what happened to you, take it from me  - after you meet Dominic you will feel better. They are a good option for all plumbing - not just master plumbing work.  

George was also there a lot and he's so so AMAZING AS WELL.   NOT ONCE did anyone talk to be like I was an idiot over not being mechanically inclined. I have no idea about plumbing. But when I wanted to know process, they were so informative and explained it till I had a grasp on what they were explaining.

Dominic was, and is, always reachable. I don't think even once when I called him, he didn't pick up.  Thats impressive.

I have an older home and have had problems with the plumbing etc. Downtown Plumbing & Heating returned my call promptly and dispatched their technicianto my home; he arrived in great time. Tyquon was very helpful and informative in explaining repairs to resolve the problem. I am very happy to have this ongoing process resolved by downtown plumbing and heating!

Unrelated to their services, but just witnessed one of their trucks hit a person while backing up to drive away and just drove away.  Luckily it was minor since she was able to hit the van hard to alert the driver.  

The van was parked right next to and partially on a crosswalk, which should not have happened in the first place.  

The crosswalk was full of people so the driver should not have gone in reverse at all and waited till the street was clear.

Wish these drivers would look out their side view mirrors before going in reverse and hitting a pedestrian..it could have been worse.

Dealt with Downtown's Anthony Myhre on everything from an LL152 inspection / rectification to a leaky drain and he has been an absolute pleasure.  Quick communication / very understanding of a homeowner's concerns and Downtown has always shown up when they say they are showing up.  These guys won't leave you hanging where some of the larger players will decide they aren't even interested in a job.

Excellent service! Amazing efficiency, v experienced and skilled plumber and reasonable price.

Details: I called in a panic about a leak at 7 am, technician called back within an hour to confirm details, plumber arrived v shortly thereafter, he diagnosed problem in 10 minutes. I was advised of exact price of replacement part and service. He went off to get a new replacement part and returned and installed v efficiently. I was assured if any further leak they would sort it out. Exemplary service!  So great to know of this company!

I have been meaning to right a review of this company for quite some time. My mom has used this company on 3 occasions and each time  we had a good experience. They are prompt, reasonably priced and do great work.  I will definitely recommend this company to others.

Plumber they outsourced the work to this past saturday, think his name is George from his heavy accent. Called Friday for Saturday morning, we agreed on 12. 1pm rolls around and he's still a no show, i call him up and he basically forgot so he shows up at 1:30pm. Does the work, and i called the main line Saturday to leave a message to call me back so I can pay the invoice. Its Monday today, stepped away from my desk and i come back i see a missed call from the plumber and he's yelling and cursing via a voicemail saying that they tried to reach me all morning to settle the bill both him and the company, which i didn't receive any calls but the one call from him, basically straight lying. Would not use them again

I would not recommend them. They came three times to fix a pipe and then a clog in the line. One week later the line is still clogged and water is all over the floor. I called them to come back. They did not respond.

Would never use them again. They charge a lot for their services. Technician was there 20 mins.  I don't know what the hourly rate for a plumber is but according to the bill I got it must be over $1000 an hour.

Andre has been amazing.  Came out day-of and quickly fixed our leak.  We're currently in process of broader work, and he has been amazingly responsive and helpful.  Couldn't recommend him more.

Andre came in with the expertise which I have never seen before. He was knowledgeable of the existing setup we have. He knew the issue while right away which was frozen pipes. Yup frozen pipes in the winter. During the process he showed us cleary, the faulty areas in our furnace and plumbing system. Replacing the parts needed while defrosting our system; he simplified and explained everything  to us while swiftly working efficiently. Would totally recommend this company and Andre. A+

Just spent an entire day waiting for William Rivera to appear. At 930 he was coming. Then said he had a flat and another job and would call after that job. At 5:30 I called, got his voicemail. He never responded. Called the company and they said they would have him call. It is 8 pm and nothing. I am glad my problem is not flooding. I wonder if I could charge for the day I spent waiting for nothing. A call would have been at least polite. Now I will use someone else.

I just moved into an older building and my water pressure was abysmal! Landlord told me that Downtown plumbing had installed the shower some time ago, so I gave them a call. After explaining my issue, Dominic came himself to check it out and was able to install a new head for me at no charge. So pleased with the customer service. Would highly recommend Downtown Plumbing!

Called on a Tuesday at noon about my sink that wouldn't drain (despite me playing Mr Plumber to no avail).   Yuri came by at 2, spent an hour or more with mechanical snake thingy and I had greatest drainage speeds I've had in years.   Yuri also happily explained why an island sink always has challenges with draining (no air pipe) and I couldn't be happier with the service.  I think it cost $225, not sure if that's high or not but I have a larger project that Yuri took a look at and will likely use them again assuming pricing not ridiculous.

Our kitchen sink was not draining well so I called these guys in the morning and spoke with their answering service, in less than 2 hours Dominic and his partner were at my door (granted their shop is not far from us). They quoted me two prices, best case and worse case scenarios. They tried the first fix, it didn't work, so proceeded to remove the trap to snake the line. That didn't work completely the first time, but two more attempts did the trick and some nasty stuff came out. The drain seems to work fine now. I paid the quoted price and am satisfied with the plumbing work. I appreciated their diligence, the only complaint I have is they severely scratched my hardwood floors, (originally I thought they were just scuffs on the floor from the work boots, but they have proven to be permanent). I'm now not sure if it was their boots or other equipment that made the marks, but I have been unable to buff or clean them off. My original 5 star rating has been reduced to 3, as I will now have to hire someone to fix the floor.

Called on a Friday at around 1pm to have my kitchen sink drained and someone showed up around an hour later. Very prompt, professional and quick.

We had Downtown P&H visit our apartment to fix an overflowing toilet tank. Their customer service was available in the middle of the night and coached us on how to temporarily solve the problem until the plumber could come in the morning. William called us at 8 am, just like the operator said he would, and showed up to fix the issue within an hour. He was efficient, friendly, and detail oriented. Not only did he fix our plumbing problem, but he CLEANED our entire bathroom area around the toilet and the sink, replaced our problematic toilet flushing lever without being prompted, as well as noticing our bathroom door handle was loose and tightening it. These guys are great. Would definitely be using Downtown P&H again and utilizing William's skills and excellent customer service.

The guys who came to our apartment were courteous, efficient, and professional, and their price was extremely reasonable. I highly recommend them.

Had a bolier issue and have been unhappy with the last, oh, ten plumbers we've used.   Asked around the neighborhood and everyone's response was Don't know, but if you find a good one give me their number!   I ended up getting Downtown's recommendation from a contractor who I trust, and my search is over. I was 80% sure  I didn't need anything replaced and they didn't try to throw expensive solutions out before they looked closely (been there too many times) or have even a hint of upsell during the call (ditto).  They knew what they were doing, solved the problem for a price I was happy to pay, and I was back in business.   Domenic has a great manner and is an excellent communicator.  Everything, from phone calls to figure when they could come to doing the job and filling me in on what I had going on was handled professionally and to the satisfaction of anyone's standards.  

Will definitely be using them from now on.

Horrible! Initial interaction with this place resulted in them quoting me work that was 3x more expensive than another plumber. Tried a 2nd time for a much smaller problem and despite telling me that they would definitely be there and waiting all day, noone showed up. Other options available.

We had a patchwork job done by an amatuer plumbler which caused two leaks under the sink.  We called Downtown Plumbing on Saturday night during Labor Day weekend and he was able to send someone out by 9:00am Sunday morning.  Not only did they show up but he was extremely respectful, knowledgeable and efficient. The job took about an hour to complete and after it was done, he trouble shot some other areas in the kitchen AND in the bathroom. I was so satisfied with the price they charged and the work completed.  I would use Downtown Plumbing & Heating again and recommend them to my family & friends.

Waited for 4 hours. Guy showed up without calling - oh, the office was supposed to call you. Wanted to charge me $275 for a job that he said would be an hour but was probably less than half of that (with no parts cost - replacing an inner tank that I had on hand). Didn't seem to know what he was doing.

Super responsive and very helpful.  Could not be more positive on the experience.  Unfortunately, however, their technician was not trained on my particular type of boiler.  So they could not fix it.  But they bent over backwards trying to solve the problem and hardly charged me anything to diagnose the problem.

After a different plumbing company couldn't unclog my kitchen sink, they referred me to Downtown Plumbing. Now, that in itself means a lot--a plumbing company that is recommended by other plumbers!

These guys really came through for me. They were able to provide same day service at a reasonable rate. Willie and Antonio were prompt and friendly. They had all the tools and parts ready to go in their truck, so they were well prepared for any possible scenario. Most importantly, Willie remained calm, collected, and confident throughout. He assured me that he would troubleshoot any problem until it was fixed and I was satisfied.

If I need a plumber again, I'll be calling Downtown Plumbing!

These guys are great. Had a major toilet issue that they dealt with immediately even though it turned into a lengthy nightmare. Super nice and helpful!

Terrible service!  Long story short, I waited almost 8 hours over the course of two days for the plumber to never show up.  Willie said he would be at my apartment between 1-2 and never showed up.  When I asked to ask when he thought he would be there, he repeatedly said he was just finishing another job up and would be there soon.  Finally at 6pm, I asked to reschedule.  He gave me this long guilt trip about how Friday is his day off, but he could come early in the morning.  Again, he never showed and claimed that he could be here in a few hours.  I totally understand that some jobs take longer than expected, but I took two days off work waiting for a guy to finish up another job and be right over.  Maybe the other plumbers who work for the company are fine, but my experience was terrible.

I've had Anthony at Downtown P&H visit my apartment/building multiple times and he's been an absolute pleasure to work with. He clearly cares about his job and the work he does. He's also happy to share his knowledge with you if you're interested. Quality work, quality people; don't hesitate to call these guys up!

Having your main sewer line back up during the Thanksgiving holiday is stressful enough, but trying to get a plumber to come out and do the right thing is even worse. Can't believe some of the price quotes I received and the fact that some companies never returned my calls is insane. Finally contacted Downtown and they gave me a detail rundown of what work they would perform and a  reasonable price. They showed up 10 minutes early and did exactly what they  said they would do. Bottom line they were professional, showed up on time , cleaned up after themselves and performed they work which I paid for. No surprises No nonsense.

Andre came to inspect our broken faucet and leaky dishwasher and was fantastic. He fixed the leak and then came back the following week to install a new faucet after our contractor broke it on install. Fantastic service and so responsive and helpful - couldn't have asked for anything more.

plumber from hell.  work bad and egregiously overcharged.  Hired for an emergency and stalled all day.  Had to hire someone else the next day to redo the work and resulted in tenants without hot water for an extra day.  Did install portable dishwasher OK but charged $600 just for that!

These guys are the bomb. Fast, reliable, and they really know their stuff. I had two dishwasher hoses mistakenly replaced to stop a leak, and they came in and discovered that the real source of the problem was actually a cracked pipe under the sink. Would recommend them highly.

great experience on a pretty basic job, but always nice to get great communication, pleasant attitude, and quick, competent work.