Best Businesses in Boston, MA

Emailed Mike and he explained how I could solve my problem myself easily. For free!  What an honest, lovely person!!  Thank you!!!

Bartlett & Steadman have been our plumbers for many years.  They are always on time, informative, courteous and professional.  Rose in the office is always helpful and Dennis does great work.

We've had a few repairs completed by Jeff and he is excellent. He is trustworthy and provides honest evaluation of the problem. Prices are fair and he always fixes things on the spot! We highly recommend!

Was looking forward to getting a quote a couple of weeks ago, but still have not received it and no communication.

I found these guys on Super Pages looking for a fire place for my addition,  I decided to go into the store and met with the owner/sales guy Mike.  He was very helpful from the start and knowledgeable about all his products.  He helped me pick out the best fire place for my house.  It was a little more money then I wanted to spend but I have to say Mike was right it was the perfect one to get!  I didn't think I would use it as much as I do either, thanks Mike

Used these guys twice for our water heater.  Came out first time to assess our water heater and let us know if we needed a new one...i was not charged anything but it was installed by them about 8 years earlier so not sure if they normally charge a consultation fee.  Ryan was very honest and said we could wait and should be fine for a while.  He was extremely responsive, friendly and knowledgeable.  When our heater started leaking a while after their initial visit, I called them at 7am and the owner was out to fix it by 1pm.  $1,500 total.  The owner was also extremely nice and was a pleasure to work with.  Very positive experience and would recommend to others.

Just had Jim from Alewife company check out my tenant's gas heating unit, he diagnosed the problem in no time and fixed it at a reasonable price, can highly recommend their services, Rob, another plumber there is fantastic as well.
When calling the office, make sure to ask for Victor, he is the best!

I provided very clear description of a simple sink install job. They quoted $575-750.  I said let's go.
2 days later price jumped to over $2000!!! It's maybe a 3 hr job... his explanation was we did a price adjustment on Dec 1.  Problem is we began discussing this after 12.1.

He cost me a week with his lies..  Not someone you can depend on. Beware...

I have used Mike since 2009 for both small and large jobs he is reliable and his prices are reasonable. I highly recommend.

Like me, you're probably on yelp looking for a plumber. I'm not reviewing Paul's work, just his approach to new customers. I reached out and spoke with Paul regarding significant water damage in my condo. I was pretty excited that I found someone competent sounding who was going to help with this urgent need. But no callback for days from Paul. When I reached out, he said he hadn't bothered calling back as there wasn't enough money for him in the job and getting to my part of town was a hassle. Here's to new business!

Rich saved the day when our water heater decided to turn into an indoor fountain.  He answered my call promptly, even though he was on another job, and came out on a Saturday morning, with a replacement.

Not only did he do a top-notch install, he even cleaned up the previous frankensteined copper piping coming to the tank, and filed a permit with the town for us.  Rich's work is professional and neat, and he was charming to chat with as he was working.

Someday, we may have him straighten out the odd spaghetti of radiator hoses that were installed by whoever the previous owners hired.  But for now, our basement is dry and we have plenty of hot water.  Thanks Rich!

I called Dan first thing in the morning, he returned my call by mid morning and was installing my hot water heater by mid afternoon.  I have been between plumbers for awhile, it's hard to pick the right one. God knows I should have yelped the last crazy, with a capital C guy that I picked! Several calls around, Dan was strait forward and the best price! The work was done within the hour, and the cellar was left neater than when he arrived! I was referred to him by my neighbor, who called everyone in the book last winter when his heat went out. Dan was the only one who returned his call and then came out to see if he could get it going on a Sunday. I am no longer in between plumbers. Dan and his right hand guy Brian are definitely the guys you want to call.

My HVAC stopped working on a Thursday night.  The next morning I did a YELP search for repairs in my area.  Bulldog popped up.  I read the reviews and made the call.  Jim did some trouble shooting with me on the phone, it was 9am and raining.  He said he would be here at 11am.  In the rain he diagnosed the problem.  He went and got the part.  Service call 149.00, part 35.00 (no extreme markup).  Very fair.  I will use this company again for HVAC and plumbing.

Started a job and then left to get supplies and never returned ... tried to contact all day and no response ... quality of the work they did do was subpar and needs to be redone

I called White's recently to replace a leaking 3 foot section of cast iron sewer line.

After calling 6 other local plumbers, White's was the only one able to stop by the day the leak started, temporarily repair it, and come back the next day to complete the job. They were decent, courteous, neat, and fast.

However, they charged $2400 in labor for a repair that took 4 hours and about $50 in parts. I expected to pay more for an emergency repair, but not to be taken.

If you are willing to pay a premium, White's will do an excellent job. However, there are lots of great plumbers in the area and I'd recommend shopping around before choosing White's.

Gave an incorrect diagnostic, didn't fix the problem, and attempted to charge full price.  Called another company and it was fixed the day they got there.  Steer clear of these guys

Terrible experience - canceling on us, changing the time only to show up a month after booking an appointment to say they don't know how to fix the heater and to help us out they'll only change us $99 for having to look at it. Looking for a company that can actually do what they say they do.

They were very nice & came out to service my Rinnai furnace when it stopped working but they were expensive. Also, the furnace stopped working a couple of weeks after the servicing. I was concerned this may have been connected to the servicing but they told me that my furnace was finnicky and it was probably something else. Since I'd paid a lot of money for the servicing I wasn't too happy about that so I had another plumber come look - they told me the reason the furnace 'flame' had shut off was that it had not been properly cleaned during the servicing. Now here I am barely six months away from the original 'servicing' and I have a message on my Rinnai saying that it needs to be serviced again - that's crazy! I'm going to call Rinnai as I cannot continue to have this furnace serviced every 6 months - it's ridiculous...

Lifesaver! Our older Lochinvar boiler was intermittently failing. Would run fine for days then keep needing to be reset. Contacted a bigger plumbing contractor (begins w/ Cr) a few weeks ago because we were desperate to find anyone to come who we hadn't dealt with in the past. They came and did a service on the boiler, which of course was running fine at that time, but then proceeded to go off again 2 days later. They did come back, but at that time it was running fine again (at least they didn't charge us for that visit). So the week before this record cold it really starts cutting out, so I called Lochinvar and their service branch gave me a few local names. By chance I called Russo first and they said they could be here the day after. Woke up to house @ 52 degrees that morning.
  Anthony showed up and assured me he would get it fixed, and proceeded to go through with me all the possible issues before replacing the fan unit that was most likely culprit. Couldn't have asked for a more professional and knowledgeable technician. Our only regret was that we hadn't found them earlier. What an immense relief to not have to worry about losing heat on the coldest day of the year!

As an update, Rodenhiser credited me back about 20% of the tab ($206.01) but they were still very expensive for the work performed.