Best Businesses in Boston, MA

This is the second time I've used Hickey's Plumbing and Heating and again, I was very happy with their service.

The first time I called because my regular plumber said he couldn't help for 3 WEEKS.  I had never worked with Hickey's Plumbing but they had good reviews so I gave them a call. I spoke with Mike and he and Clarence were there to help in less than an hour. They fixed everything that day. They were very honest about what needed to be fixed and I was surprised by how reasonable they were with pricing.

The day before yesterday my heating system stopped working completely. (Different house than the first time) Two days before Thanksgiving. We called them that morning and Mike was again, at my house within an hour. He was very knowledgeable and did a great job explaining what he thought was wrong and what parts we'd need. He got one part that morning and rather than waiting for the second one to come in, he tried to see if the system would kick back on with just one new part to try to save us some money. It turned out we needed the second part and a major clean out of our boiler. Without getting into too much detail, our heating system was a disaster and Mike got it up and running again.

I think any other plumber would have thrown in the towel and just told us to get a new boiler. Mike did everything in his power to avoid us having no heat over the holiday and having to purchase a new boiler.

And after all of the time it took for him to fix it, we still got a very reasonable bill. I highly recommend these guys!!

I only gave Bartlett and Steadman 5 stars because you don't offer 10.
Yesterday Rob came to repair my overhead A/c unit which was leaking.
I've had another company check out ac for years
They neglected to rid my unit of 2 plus gallons of black mould.
Rob was prepared with the right equipment to clean and repair.  An Attaboy for him and for Rose who took my calls and sent Rob over.  Thank you Rose and Rob
And Bartlett and Steadman. Stay well.

I am thrilled beyond thrilled !!!  I have been trying to get a plumber for months-either they dont show up or they come and then never come back to do the work

I called on Wednesday and Jeff came out today! and on time!!
He was courteous, friendly, professional and actually fixed the issues on the spot!!
THANK YOU

Wow
Knew the problem, had the parts, fixed the problems right first time.  These guys are good!

I have had a gas fireplace in my house for 10 years.  It has not worked correctly for 6 of them.  I have had two other companies come in to fix it and neither were successful. I was told I needed to buy a new unit $$$. Mazzini came in and found the problem and wouldn't charge me until they fixed it!  I really appreciate their service and integrity.

I am writing this on the behalf of my company. I called to get more information a receipt that was sent over, and did not include a detail of what services were rendered. After calling customer service I was told to speak to a Manager which sent me an email to reach out to him directly. He gave me nothing but attitude and told me if I was indeed with the company I was asking for the receipt about I would have already received. They may do great work, but customer service is crap. I asked for a serial number to water heat that was installed in our office something that they should have on file, as I know I have worked for two master plumbers which both include these serial numbers for their customers so when they need to be fixed they have for the warranty information. Rude, rude, rude.

Good luck, I won't use them personally for this reason alone.

My shower stopped working. The water didn't come out when I turned the handle. I thought the problem could be with some of the valve parts. I bought the replacement parts and called Alewife to replace them. I also told them, in case this doesn't solve the problem, we should go from there based on their advice. The appointment process was fairly smooth.

One plumber came. He showed up on time, and replaced the parts. This didn't solve the problem. He thought the problem could be with another part (which I hadn't bought). Based on his recommendation, I bought the remaining part and replaced it myself. That didn't solve the problem either.

After several trips to Home Depot, and several hours, I have identified and solved the problem myself. The issue wasn't with any parts at all. The water was blocked because of the accumulation of lime in one corner of the pipe. I bought CLR (calcium, lime, rust) cleaner from the local store. I cleaned the blocked area and put back the parts. The water started to flow again.

Based on this experience, my evaluation is that Alewife provides pretty average service. They will get basic tasks done, but they will not necessarily solve complicated plumbing problems. They might also misguide you. In fact, in retrospect, my problem was hardly complicated. I would expect an experienced plumber to identify (or at least, think about) this issue before sending me out to buy new parts.

We had a massive leak in our basement that was a disaster. We contacted them in morning and they were able to come out early afternoon, find out the issue, get the necessary replacement parts, fix it and clean it all up! They were super helpful and would highly recommend!

Mike is honest, friendly, and dependable. He is reasonably priced, incredibly timely, and I felt totally safe with him working in my home. I wish all the folks I've met in service industries could meet his level of care, dependability and skill.

My Hot Water Heater gave out and filled my basement with water. Contacted Lee by phone off of the website.  They showed up within a couple of hours and completed the job quickly. They used quality parts and did a very professional job.  I'd be quite happy to use their services again in the future.

Recommend to everyone in need of plumbing assistance.

Rich Mathews installed my boiler and hot water tank about 5 years ago.  At the time my old system suddenly crashed we were in the middle of a intense cold wave.  I found him by random and he called me back immediately.  He arrived at my house with 6 space heaters BEFORE I even agreed to hire him.  His price was totally fair and his work, even according to the Nahant plumbing inspector, was superior.  Both him and his son great guys, super friendly, respectful and  total pros that stand by their work 100%.  

Fast forward 5 years my hot water wasn't working, I called him this week, he remembered me and showed up that day.  Turned out it was a simple fix and he wouldn't take a penny.  I tired to force him to at least take money for coming to my house, he said no way, once my customer always my customer.  If you need a plumbing job call these guys, you will NOT be disappointed.

Best Plumber Dan Barron !!!!       Great service, showed up exactly when expected and completed the job very efficiently.  
Barbara

Jim repaired some leaking pipes on our tankless water heater. The company no longer made the manifold design so Jim had to get all the proper sized brass fittings to make it look and function properly. It looks better now than it did before. This is the third job I've used Bulldog for and I can't recommend them enough. Quality work and great people.

Overpriced with an attitude.  Got a price on a water heater and the bill was much higher/unacceptable.

I looked on Rinnai's website for a water heater licensed contractor in my area and sent an e-mail through Rinnai's web services.  After speaking to several technicians, I picked this company because of the fact the technician made an appointment right away and highly recommended the unit I am interested in.

We set an appointment today for 3:30pm and I took the day off from work with the intention of meeting with this technician but at around 1:00 pm he called and said because I live in New England this unit would not work for my house hold and that he wouldn't be able to assist me.

I called Rinnai immediately for clarification and also I was referred to the RU98i support for additional information.

Nice way to blow me off Mister and complete disregard of my time.  I was very clear with the technician that I will have to take the day off, he said he wish he had known.  Totally unapologetic and hung up.

ZERO recommendation score from me.

Gave an incorrect diagnostic, didn't fix the problem, and attempted to charge full price.  Called another company and it was fixed the day they got there.  Steer clear of these guys

I've now used this group a number of times for various things - heating system repair, AC condenser service, quote for additional heating and tub replacement, etc. the whole team, from office support to the professional service folks, is great. Pleasant, knowledgable and professional. I highly recommend them.

Everyone from Michelle in the office to Pete the plumber were excellent!
Accommodated me on the same day, even though it was the first day back after a holiday weekend.
Were Extremely Fair about the price.
All the work that has been done by  them has been top notch.
Would not hesitate to recommend them to friends.

Ellen long keller

The worst company I have ever worked with. They do not stand behind their workmanship and would not come back to finish the job without charging me. Would NEVER use them again.

Chris Gallagher found me, spoke to me about my issues I highlighted in my review. I am not sure I want to put my address here in public. He ought to remember me / Debashis Patnaik.