Bartlett & Steadman Plumbing, Heating & AC

Bartlett & Steadman were amazing on the install of my new central A/C.

A great experience from Rose in the office to Jason, Kyle, Michael, Tye and Oliver on the install.

Jason and his installation team are extremely knowledgeable, polite well-spoken, organized  and neat.

They answered all questions with clarity and detail.

I was home the 3 days of install due to office renovation and have to say we both were overly pleased having the team in our house. Usually this is not the case with contractors.

This is my first review as I am very demanding and usually do not have anything good to say so I do not say anything at all.

Bartlett & Steadman provides a superior level of service.

We are extremely pleased with our new system.

Thanks   Arthur

Shoddy work and terrible at replying to a problem in a reasonable amount of time. Never quite fixes the problem all the way. And happens to be owned by a bigoted and homophobic family that openly and unabashedly came after a local preschool. Do not recommend them as a business or as pe

horrible customer service owned by bigot homophobes who are the most detested people in town. they also do shoddy billing

Bartlett and Steadman has been my go to plumbing company from putting in my new high efficiency heating system, appliances requiring plumbers, and all small plumbing related issues. Yesterday I had a leak with an older faucet and Kyle came and fixed it! He was so knowledgeable, proficient and professional. Rose and Jessica in the office are also wonderful and handle all the phone calls and scheduling in a fast manner. Michael Steadman wonderful job with your professional skilled employees. Keep up the great work!!
Thank you,
Doreen

This is a well run company with terrific plumbers and hvac guys working for them.  The work is good, efficient, honest, and stress free.  Having run into so many yahoos doing home 'repairs' over many years it has been such a pleasure to find these folks.  I  can't say enough good things about the way they accomplished the repairs to plumbing, heating, and ac at my house.  And all the guys have been personable into the bargain.  I have no idea whether they charge mor than others or not, but if they do it's worth it, since they do it right the first time.

I am so grateful to Bartlett & Steadman (and Jessie in particular!) for coming to my rescue last week before the storm. My Rinnai combi-boiler had quit and I was looking at facing the storm without heat or hot water. I live alone so that was a big deal - I had space heaters but if the electric quit I'd have been in trouble. They arrived promptly and fixed the problem within a couple of hours. So professional and nice too! I highly recommend.

Bartlett & Steadman have been our plumbers for many years.  They are always on time, informative, courteous and professional.  Rose in the office is always helpful and Dennis does great work.

I only gave Bartlett and Steadman 5 stars because you don't offer 10.
Yesterday Rob came to repair my overhead A/c unit which was leaking.
I've had another company check out ac for years
They neglected to rid my unit of 2 plus gallons of black mould.
Rob was prepared with the right equipment to clean and repair.  An Attaboy for him and for Rose who took my calls and sent Rob over.  Thank you Rose and Rob
And Bartlett and Steadman. Stay well.

Today we had no hot water. We went downstairs to the basement to see what was wrong....but needed a small boat to get to the water heater. The basement was flooded from the rain and the water runoff from the hill behind us. We called Bartlett Steadman, and they had a team at our house in under 30 minutes. The guys (Jesse and I can't remember the other guy's name) were smart, fast, professional, and excellent at figuring out why we had an indoor lake in our basement. The sump pump was old and dying, not quite dead but limping so badly that it just couldn't get the gumption to pump our the water. They replaced the unit fast and thoroughly. Everything is shiny and lovely in our basement now...or at least it's no longer a lake. It's now just a dirt floor basement with a few stubborn spiders who insist on staying inside during the winter.

Anyway, if they had not come when they did, the water would have risen higher...and destroyed our new heating system, which would have really made me sad. So, I am very grateful to Bartlett & Steadman and their team for the ultra fast response (honestly, they are this fast every time we call them), and they are the only plumber that we will use now. They may cost a little extra money, but the service is worth it.

Hi
Dayle Spiewak on Bristol road...I think I need a new hot water heater...781 631 0988 Friday late morning?? Thnx...

I would have given 5 stars as they are great and come on time.  The only problem I would mention is their billing system is terrible.  This the second time I received a statement indicating that I had a bill past due and it was incurring interest charges.  I never got the bill in the first place!!!  Luckily, they did rectify the problem and told me that they switched to a new system and they had problems with customers not receiving bills.  They ended up only charging me for the amount of the original bill.  I recommend that after you receive the service, you call the office and tell them to make sure they bill you instead of relying on them sending you the bill.

My previous plumber retired. I was fortunate to find Bartlett and Steadman. I had gas furnace overhaul and sump pump correctly installed. Everyone from office to onsite plumbers were total pros and couldn't be nicer.  On time, dependable and excellent prices. You won't go wrong with these guys.

They are always professional, on time and know what they are doing.  We had a problem one summer weekend and a guy named Steadman, presumably the owner (not Oprah's boyfriend) came over fixed it himself.  It seems increasingly rare to receive that level of service these days.   Keep up the good work.

We had B&S install an updated heating and water system in our home.  Rich and Kyle (and another person- can't remember his name) came and did a wonderful job.  They were professional, efficient and explained exactly what they were doing to upgrade our system.  They stayed late on a Friday to ensure that everything was completed and cleaned up.  Highly recommend Rich and Kyle at B&S.  In a world of mediocre service these guys get an A+.

Things have so changed for the negative  since Dick Steadman turned the business over to his son. It is too bad  we used them for years

I have reached out to them three times and every time I called I was told that they will call me back. Never received a phone call. Poor customer service all around.

I use B&S for my primary home and a rental, and they are always reliable, professional and do a quality job.

Had a toilet leak, so I thought. Ended up being a bigger issue than I thought but they were very helpful with the mess. Explained the situation and were very reasonable with fixing the problem. Would recommend and will use again.

Quick response, even for an agonizing problem envolving a leaky toilet. Lady on the phone was very professional, and the gentleman that came to my door was gracious and knowlegeable. I would absolutely recommend this company.

Hi, The owner Richard Steadman paid me a visit concerning the work done for a leak under my kitchen sink. Very professional and wanted to get to the bottom of the pricing and the work which was done and what needed to be done. The brass parts were apparently the same age and all needed to be replaced or they would be back later to repair and therefore another cost of a service. The drain issue on the tub was just a inadvertent wording issue. He looked at the issue with the drain on the high end soaking tub and thinks the gasket may be insufficient to hold the water when the tub has been filled not just partially filled. I apologize to the owner and the plumber for a prior review and take it back.