Best Businesses in Massachusetts

I was pretty frustrated with Big Blue Plumbing & Heating. I had a leak in my basement, read all the great reviews on Yelp, and gave them a call.

Donna asked me to send in a picture of the leak (a hose had been duct taped to a pipe, and that was leaking). I did. She then told me that her guys said the picture was very helpful, and it would take them ~3-4 hours to fix at $95/hour, plus parts, which could cost around $200 or more.

I walked the picture of my problem over to my local hardware store, where the plumber sold me a roll of silicone rescue tape for $10. I fixed my own problem, cutting off the duct tape and re-sealing the attachment with the silicone rescue tape, in under 10 minutes.

I can't believe these guys would have charged me over $500 for this. Don't trust them.

I can't believe nobody has reviewed Mike the plumber.  We have had two good experiences with him.  He replaced all of the disintegrating WWII era bronze pipes in our basement for a a very reasonable price on a Monday morning after a Sunday evening call.  He fixed my poor installation of a gas stove.  Sadly, he does not work outside of East Cambridge.   If you have a plumbing problem and you live in East Cambridge, use him.

Greg,
Gave us Great Service Installing a Power Vented Water Heater. He was Prompt and install went Great. Little Nervous making hole in wall but Greg and his team did a great job!! I would recommend Greg for any plumbing requirements. Great Equipment install went perfect

Commercial customer. We had one of our main wash sinks in our factory go out due to a previous plumber using cheap parts. Our usual plumber was not responding. We called J&B and they were able to come out and fix it on the same day. The gentleman who came by was courteous, professional, and did top-notch work with high-caliber all-brass parts, all done with minimal disruption to our business activities. While here, J&B also performed some additional upgrades to our other wash sinks to prevent similar problems before they occurred. We will definitely be calling J&B first for our future plumbing needs! Thanks!

Responded quickly, very professional and fixed a leak for a reasonable price. Would use again and definitely recommend!

Consolidated Plumbing is simply the way to go.  They are professional, show up on time, do great work, and leave little to clean up.  I was recently gutting our upstairs bathroom and could not figure out how to move the traps for a new double vanity.  I called them on a Friday morning at 9 and a plumber was there by 10:30!  I have used them for three total jobs and they have been great every time.  They may cost a  bit more than other places, but the professionalism is well worth it.  Don't cheap out on plumbing.

South End plumbing was a very pleasant, professional, reliable and knowledgeable company to deal with.  I had work in an old building in the back bay done and Wayne took care of them in a jiffy. He was very honest and upfront from the initial phone call, until the delivery of the invoice.  I would highly recommend and will definitely give him a call the next time I have a problem.  His care and love for his work is apparent with the final result. Thank you sir.

Heard of this company on a neighborhood feed.  Spoken of very highly by several folks.  Had a plumbing issue and called Monday morning.  Dave showed up the next day.  Replaced a 26 y/o frozen shower valve with a brand new one and was here and gone in 45 minutes.  As nice and knowledgeable a fellow as you could want.  Just got the bill.  Very fair.

1)  Quick response
2) Super qualified and nice guy-tradesman
3) Immediate and perfect repair
4) Completely reasonable bill

Am I missing something?

Recommended by a local chimney sweep who said they use Scott Robillard. Needed repair of a burst pipe. Left a message, and was called promptly back. Scott was courteous on the phone, scheduled a time for service, and gave me a 'ballpark' estimate for anticipated work.

Kyle showed up on time for the repair. He located the pipe quickly (behind a wall), and talked me through the repair. He cleaned up nicely afterwards, and tested everything out. Before he left, he gave me suggestions for insulating the pipe area that froze. The actual cost was lower than expected.

I'm dubious about using repair professionals without a referral, and I felt reassured with Scott and Kyle. I'm happy to recommend them.

Brian came the same day as I called for service. Had the repair done promptly.  I definitely recommend Damaso Plumbing and Heating

We hired Mario to install a new heating system at our home in Dec. 2015.  He was very thorough with his work and very professional.  The job was finished in a timely manner without any issues.  We are extremely happy with our new hot water heater and boiler!  We highly recommend Panza Plumbing & Heating!!

I've lived in my condo going on my third winter.  I have yet to have all those mechanical gizmos down in the basement looked at, checked out or whatever you're supposed to do to them.

I have had nightmares about getting a bad contractor - let's face it - there are more than a few bad contractors out there.  Ok so please don't crucify me here but I spent the money on a subscription to Angie's List and checked out plumbers/HVAC specialists.  Came across these guys who had good reviews that were recent.

I called them about setting up an appointment for service and got a call back from a nice guy.  We set up a time a few days later first thing in the morning.  

Bill from Hinchey came out and looked at everything I needed done or wanted quotes on.  He was extremely knowledgeable and personable and explained things well.  He looked at all those gizmos and ran some tests.  He gave me the lodown on my furnace - he needed some parts but didn't have them on his truck so he would have to come back on Monday.  Since my water heater was out of warranty by a few years and didn't look all that healthy I decided to also have him come back to replace the water heater the same day.  He actually suggested doing it the same day so he could bring an apprentice with him and have help carrying the water heater down into the basement without me paying for an extra guy to help him.

All in all they replaced the water heater with a larger model, they replaced several parts on my furnace after taking it apart and cleaning it and they were both here pretty much all day.  The job was done neatly and they cleaned up after themselves.

The price was competitive...for good work and warranteed.  I'm having them do more work so they'll be back.

The plumber I had booked from a different company decided they weren't going to show up when promised, so I called Eric C. Foster Plumbing. They were FANTASTIC! Not only were they able to get someone out to me THE SAME DAY, they were great. Showed up in masks, did what needed to be done, left everything organized (I needed a sink and faucet disconnected), and even made a helpful recommendation before leaving. So greatly appreciated! Highly recommended!

I called them and they were able to come the next day. Pedro and his assistant installed a new garbage disposal I just bought. They also installed a new dryer duct that came with my dryer. They were done in about an hour. Friendly and professional. I would hire them again.

What kind of a man refuses to loan a woman a phone when they are locked out in the cold? Malcolm's staff was working on a boiler in the basement of MY building when I locked myself out of my business. I was not dressed for this. What is this a business with misogynist?

As others have mentioned, they are insanely expensive and borderline fraudulent.  I was charged nearly $500 to have a simple garbage disposal replaced (normally about a $200-250 job, appliance included). It took the kid no more than 30 minutes to install but they later billed me for almost 3 hours of work.  When I spoke with them about this they took the installers word and said he was able to prove the length of time by reporting his GPS location during the visit. I live in the center of Cleveland Circle so my guess is he had a nice long lunch close by and, unfortunately, I had the pleasure of paying for his leisure time. What a wonderful company.

Please stay away from this unethical company. The manager Rick was not only rude but also lack of basic ethics. This morning, when he called to ask me for payment for a 3-hour job --replacing a transformer for the heating system in my rental property. I told him please send me the invoice and I will mail you a check. He replied if I let everyone do that, I would go out of business. When I asked him to explain what was done and please at least show me a job order and a photo of the replaced/bad parts and I would give you my credit card info. Then I left home and started driving to the site. While I was still driving and wasn't able to answer his call, he left me a voice message saying if you don't call me back I will ask the plumber to put back the old parts and leave you with no heat. And within less than 30 minutes I parked my car and only found out that they already removed the parts and left my tenants in the cold. What kind of company would treat customers like this? This is absolutely unethical. Before they showed up this morning, we at least had some heat, but now the heating system does not even turn on. I don't know what they did and why it took them 3 hours the first time and only a few seconds the second time. First they wanted to overcharge you, and when that failed they just did more damage to your system and more inconvenience to people. What bad news!.......Soon after that I called another plumbing company, Winters Plumbing and Heating. They sent a technician over and inspected the heat pump, and concluded that the system was messed up and beyond repair.

Pescatore is claiming to be out of business and refuse warranty repair for a $15k system they installed 6 months ago.

I used Crescent Plumbing when our furnace wouldn't start on a Friday afternoon. They sent someone on Saturday morning-very responsive but expensive. For a weekend visit plan to pay $245 minimum. In our case the plumber had to install another thermostat (that we had) because our Nest stopped working. The fee for this was $265, yikes. Thanks for being a 24 hour service, but for what probably was a 15 min. Visit that's a lot of money.

I will call Charlie Lovett from Lovett plumbing & heating next time.