Best Businesses in Boston, MA

So glad Matt was the only one to call me back after hours on a Tuesday night. After my heat just abruptly stopped working in mid-December with my husband at work, I went into panic mode and started calling local small businesses on Yelp. I left a handful of messages for different companies and Matt called me back almost immediately.
He was so nice on the phone and offered to come out right away for an emergency visit or I could wait til the next day for a scheduled visit. He gave me prices for both and even gave me estimates based on what I may need.
Within an hour from my original call, he was at my door to help! When diagnosing the problem he was very thorough and took the time to explain everything to me. My heat is now fixed and at a reasonable price. I couldn't have had a more pleasant experience and will definitely be using Buss in the future!

My wife booked Mark to come and unhook a gas dryer before a move to a new house. The move was the next day and this had to get done.

Three days before the move our phone line went dead and with three days left before we were having it disconnected anyway, there was no way to get it back up.

Mark said he would call to confirm the appointment.

I waited around for over an hour and then called Mark who said he was in Boston for the day and I can't help ya, pal.

Now if you make an appointment with your doctor, dentist, or any professional, and a call to confirm the appointment can't reach you, do they cancel the appointment? Of course not. They keep the appointment.

Mark did not. He chose instead to take an all-day job in Boston rather than our $125 job to unhook our dryer, because he couldn't reach us despite the fact that my wife made this appointment (and expected it kept) almost two weeks in advance.

I am from a small rural town. One rule is certain: If you don't keep your word, if you don't keep your appointments, you don't keep your job. Period.

Mark yelled at me, nearly screaming at me Are you telling ME how to run my business? when I told him I expected him to keep his appointment.

Nice guy, Mark.

Never again.

Mr. Carey came over to my home immediately and took care of my leaking faucet. Fabulous service!

I needed IKEA furniture assembeled and contacted Paul via Craigslist. He was very prompt and professional and turned around the assembly in one day! I will be calling Paul for other jobs I need done in the future. He is very well priced as well :)

Mike was great. I didn't even realize my water heater was still under warranty, so he was very helpful in figuring this out and bringing me a new one. he fixed all necessary piping issues left by previous installer. He was also able to show up on fairly short notice and communicating with him was easy. I ll be using him again.

Eric is awesome. He did our two bathrooms after a remodel and is now doing our kitchen. He has a great team, they are all a pleasure to work with.

Tony was excellent, I highly recommend him -- did an amazing job and very clean, taught me a few things also.  Hope to have him back again, thanks again

Reliable/Responsible

Paul B, Dan, Will, Eric, Matt project manager

Friendly, neat & clean - they are all pet friendly

I had heating system updated as well as new AC compressor -  when job was finished they walked me thru the new system -  the office staff handled all the paper work  - I would and will recommend them to anyone

Tks Robyn

When my upstairs kitchen sink started backing up in my downstairs kitchen sink I thought I could unclog it myself.  I poured some heavy duty industrial drain cleaner in there I plunged it out and let it sit all day and nothing worked.  So I tried taking the pipes underneath the sink apart to drain the standing water out and lo and behold it broke.  I was given the name of Donarumo from a drain company that I've used in the past who could not help me because plumbing pipes were broken.  I called spoke to a Matt, sent him pictures of what was broken he got back to me in a very short amount of time with a quote he said he could have someone come out that night but we opted for the next day because it was not an emergency.  The two plumbers that came out to the house were knowledgeable, polite and cleaned everything up when they were done.  They repaired the pipe that I broke, they reinforced another pipe that did not have any type of hanger so the pipe itself was just dangling. And they cleared the drain in no time.  And best of all the price was reasonable. I would definitely recommend this company to anybody looking for fast reliable service.

Out of all the people I saw and messaged on yelp, Craig was by far the best and fastest in responding to my message.  He was pleasant both on the phone and when I first saw him on Thursday when he came to install my water heater.  He was willing to come the same day I called him but I was not home.

When he got to my house on Thursday he looked at my water heater and gave me quote to install it.  He noticed that the valve to the water heater was old he did not want to use it; just in case it burst.  He walked through my house to find the water shut off but we couldn't find it (we now believe it is in the basement ceiling).  He then told me to call dispatch and he was extremely patient and waited until the city dispatch came to my house to turn the water off from the street (waited for an hour). Through the entire process he informed what he was doing and why he was doing it.  It gave me assurance that the man knew that he was doing (it helped that I knew some of the things he was talking about).  Since my house was old, he realized that I needed a ground wire installed, instead of waiting and coming back another day, he called his electrician who quoted me a price to get everything done.  

He was there for 5 hours and the price he originally quoted me stayed the same, even though he did some additional things and spent more time than he had probably anticipated.  He was great and he is first person I will call if I need additional plumbing to be done at my house.

We were in a pinch as our long time plumber sold their residential service.  Called M & M based on the review above and couldn't be happier.  Mike has come over on several occasions and has been efficient, professional, and friendly.  He fixed our furnace, and when we continued to have trouble with an electrical short, he came back to address the issue the same day we called him- on a Sunday!  I couldn't be happier with his knowledge and service.

Extremely responsive and helpful! Mark was recommended to us by a family member who has hired him a few times. We're new home owners and really appreciate his help with our leaking pipes!

Chris and his assistant arrived at my house on time and installed a garbage disposal.  They did excellent work and cleaned up after themselves.  He charged me the price that he quoted me and was one of the most reasonably priced.

I & C Mechanical was professional, returned my message right away, and we quickly coordinated a time he can come and clean out our furnace. At our house, he explained things clearly to me.  Then, he even was willing to fill out a form to help us get a huge Mass Save discount. Thank you you so much for  going above and beyond!

Fixed our toilet after we called the company in the middle of the night. He, the owner, said (via email and phone) he would come at 8am and he came at 7:55! Very nice, efficient, and reliable!

Very happy with their service. Reasonably priced and showed up on time and completed the work in a timely manner. Would definitely use them again!

Second time using Papalia for a plumbing job. The first clearing a kitchen sink drain, and now the replacement of a 15 yr old water heater in an 100 year old house that required plumping, shutoff values, and electrical work upgrades. They scheduled us right away, came right on time, and Mike professionally and thoroughly evaluated our situation. The extra work for plumbing and electrical was thoroughly explained to us, the replacement tank came promptly from their warehouse, and Mike contacted electrician support and together the group worked seamlessly to get everything done in a few hours. The rough estimate Mike provided at the start of the job was accurate to the final cost. There was no feeling of anything less than great service, professional diagnostics, and accurate to cost repair. Mike was very personable, communicated much of the technical issues with us, and reviewed the entire job with us, including the new unit, plumbing , electrical, and needed permit inspection. Cannot compare the costs with other service/repair companies in the area, but a quick survey of water heater replacement costs with friends in nearby towns, reassured us that costs were comparable.

Very happy with the service. Replaced water heater in about 2 hours. Price was reasonable and there was a coupon as well. Will use them again.