Description
Our specialty, is in the installation of high efficiency Gas Heating Systems and all types of Water Heater installations. Our systems, cut your heating bills and put cash back in your pocket ! Our estimates and consultations are free of charge! We install, Forced hot water heating systems, Steam heating systems, forced warm air furnaces, and Domestic hot water heaters. The products we are most proficient in are, Burnham Boilers, Weil Mclain Boilers, Lochinvar Boilers, Buderus Boilers, Rinnai Boilers and American Standard warm air furnaces, Our water heater choices are Superstor indirect fired, Bradford White, State and GE. We also install Rinnai and Navien Wall hung on demand hot water heater's. We have Heating Systems and hot water heating solutions for every Budget. We are licenced Mass Plumbers and fully insured. We are constantly trained on the latest technology in High Efficiency Heating. We pride ourselves with neat and efficient work ethics as indicated by the photos above
HISTORY
Established in 1928.
My father Ed Mathews Sr. started in this field back in 1928. He retired in 1980 and passed it on to Me.
ABOUT BUSINESS OWNER
My name is Rich Mathews Sr. I am a Master Plumber in the state of Ma. I am a Graduate of Salem State College class of 1980.
I have been involved in this business which, I took over from My father for over 30 years. I have taken the time to get trained extensively in the mechanical aspects of the gas heating industry. With the fast moving technology in todays business we constantly educate ourselves in the installation and service of the ever changing source of new heating products. We also, have to constantly upgrade our knowledge with local, state, and National fuel gas codes. We are truly a family business and want the opportunity to serve yours.
SERVICES
Reviews
I would totally recommend Rich Mathews & son for any of your plumbing and heating needs
Rich saved our vacation this year and after the COViD lock down we needed it.
It was Sunday night on the first day of our vacation when my daughter called and said there was no hot water in the house. Having a burnham he furnace ,not many plumbers work on them. I google searched and found Rich Mathews. I sent an email and he immediately called back. We talked for a while about the situation. He knew what the problem probably was and told me he wasn't going to be able to help right away, I said I could wait ,but he knew someone who could get there sooner. This was about 8 pm on a Sunday night. He gave me the number of a guy he just spoke to that could help. Within 10 min. Andy DelloRusso called me. Rich had told him of my situation and was able to come out the next day to make the furnace repair.I never expected such a kind gesture to give a job away so a potential customer would be able to get immediate service.
Thank you Rich!
100% positive review for Rich Mathews & Son plumbing.
My gas heater was blowing air non-stop regardless of the temperature. Rich methodically checked everything that could be causing the problem. He also patiently explained what he was looking for with each diagnostic. It turned out to be the wiring from the thermostat to the heater. Another company had ruled out a thermostat problem. Rich fixed the issue quickly.
Other positives...Rich ALWAYS returned my calls! He was heavily scheduled and since my issue wasn't an emergency in the warmer weather, we agreed he would come by as soon as he had a break in the schedule. Another job couldn't be done in the rain so Rich called and said he could come by within an hour. After the problem was fixed, Rich called the next day to follow up and make sure everything was still working as expected. Amazing customer service!
Rich is fantastic.
I purchased a multi-family with a pair of ~30 year old Williamson Furnaces, and had multiple people evaluate the furnace / water heater situation. Rich was the most knowledgeable, honest, and up-front person I met. He holds himself and his work to a very high standard, and will take care of you as a client. He performs the work himself, and explains why he is doing things a certain way. He was also the only person who offered an explanation of why the units had different ductwork styles and fuel sources.
Rich coordinated an oil tank removal company, removal of the old units, and delivery of the new. He has a wealth of knowledge that one can only develop with experience. The installs are very clean, and he exceeded my expectations with the direct venting exhaust pipes. I have recommended Rich to friends and family, and will continue to do so.
Rich saved the day when our water heater decided to turn into an indoor fountain. He answered my call promptly, even though he was on another job, and came out on a Saturday morning, with a replacement.
Not only did he do a top-notch install, he even cleaned up the previous frankensteined copper piping coming to the tank, and filed a permit with the town for us. Rich's work is professional and neat, and he was charming to chat with as he was working.
Someday, we may have him straighten out the odd spaghetti of radiator hoses that were installed by whoever the previous owners hired. But for now, our basement is dry and we have plenty of hot water. Thanks Rich!
I had flooding in my house due to an auto filling issue with my steam boiler. I called Rich, who I found here on Yelp, and he actually walked me through the whole process of correcting it. He could easily have charged me for an appointment to come out and look at it, but he instead walked me through a very simple process on how to remedy the problem and he didn't charge me a penny.
Super nice, honest and knowledgeable guy. I will be giving him a call next time (knock on wood) I have any issues.
After calling 10 plumbers and being very frustrated, I got lucky and Rich picked up the phone to help! He came over in a few hours and figured out a way to get my tenants hot water after they were without it for several days. Talk about stress relief!
I found Rich to be a personable and very knowledgeable master plumber with great ethics. He showed up when he said he would and wasn't interested in a quick fix or making a quick buck but making sure he fixed the immediate problem and giving me time to decide on my next steps.
My boilers are old, poorly installed and a hot mess so Rich is getting me a quote on two new boilers with two hot water heaters. So glad I called him!!!
I see why this business has 5 start all around !
Rich Mathews is really a good HVAC and plumbing expert, very genuine and honest with estimation, work and well organized. We got flooded and the hot water stopped functioning, called so many places, Rich was out on another job, promptly returned my calls, texts and emails. He also has a great relationship with the local town inspectors that is able to coordinate very efficiently on permits and inspection times. He came over on Saturday and got the water heater replaced by Monday, again kept us in the loop with the process. Fixed few things which the builder had forgotten about it during initial construction. He has kept in contact after the job was done to make sure we were runing and if other items related to water damage were getting addressed, highly recommend him, glad that I found my plumber for all future work (Thanks Rich !)
Rich replaced our 30+ year old boiler and 10+ year old hot water tanks with a Burnham Alpine High Efficiency Gas Boiler and HTP Superstor Indirect Fired Water Heater, including new circulation pumps, expansion tank, relays, electrical, all associated components, permits, the whole nine yards.
Rich also introduced us to the Mass Save Energy Audit program and the rebates and financing options available through that program.
An exceedingly personable guy, he was easy to get ahold of via phone, text, or email and always responded promptly. He completed the job on budget and a month ahead of schedule.
Rich is a true craftsman and cares not only about the quality of his work and the systems that he installs, but also about his customers, treating their home with the care and consideration that he would his own.
I enthusiastically recommend Rich.
Kate L.
01/03/2019 12:00:00 SA
I wasn't able to hire Rich, but he gets five stars for immediately answering my call and providing thorough and honest recommendations when it turned out that he doesn't offer the particular kind of installation I was looking for. Based on the friendly and responsive customer service alone, I will definitely try to hire him for future projects. Thank you Rich!
Can't say enough about Rich. I woke up around 5am to find our furnace fan running but not igniting. Called 10 places trying to get someone out that day and was turned away until we called Rich who mentioned he lived nearby and was happy to come by that morning. After 2 hours of working on the furnace he had everything up and running, provided us with all the information on what he did and what to keep an eye on, and best of all he didn't even charge us! Just a genuinely nice guy who really helped us out in a pinch.
Wayne T.
09/06/2014 12:00:00 SA
Rich Mathews installed my boiler and hot water tank about 5 years ago. At the time my old system suddenly crashed we were in the middle of a intense cold wave. I found him by random and he called me back immediately. He arrived at my house with 6 space heaters BEFORE I even agreed to hire him. His price was totally fair and his work, even according to the Nahant plumbing inspector, was superior. Both him and his son great guys, super friendly, respectful and total pros that stand by their work 100%.
Fast forward 5 years my hot water wasn't working, I called him this week, he remembered me and showed up that day. Turned out it was a simple fix and he wouldn't take a penny. I tired to force him to at least take money for coming to my house, he said no way, once my customer always my customer. If you need a plumbing job call these guys, you will NOT be disappointed.
Kelli B.
05/12/2015 12:00:00 SA
I found Rich on Angie's List and gave him a call because the reviews he had were so good. I left him a message and he called me right back and we made an appointment for later that evening. Rich was there on time and was extremely nice and informative on my extremely old boiler system, water heater and the oil to gas conversion that was going to take place. Rich then sent me a quote in the mail which wasn't the cheapest but far from the most expensive that I had received and we decided that he was the best guy for the job. Prior to starting the job my husband and I noticed that one of our radiators started leaking and another was extremely loud. Therefore, I called Rich and he came out within a half hour and remedied the problem. When he came to start the job he was always dependable and willing to answer any questions. Rich was so personable that my husband and I looked forward to getting home and having small talk with him. One Saturday he came to do some work and brought my husband and I some AMAZING scones that he gets from one of his other clients and let me just say, they were to DIE for. How many people can say that they got breakfast from their plumber and above that enjoyed having them around?! As far as Rich's work is concerned, the boiler and water heater came out beautifully, when you have steam heat it truly is an art form and Rich is quite the artist. Our basement was literally cleaner when he left then it was when he came in. Needless to say, Rich will be the guy I call with all my plumbing issues.
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