Michael Russo Jr Plumbing & Heating

Lifesaver! Our older Lochinvar boiler was intermittently failing. Would run fine for days then keep needing to be reset. Contacted a bigger plumbing contractor (begins w/ Cr) a few weeks ago because we were desperate to find anyone to come who we hadn't dealt with in the past. They came and did a service on the boiler, which of course was running fine at that time, but then proceeded to go off again 2 days later. They did come back, but at that time it was running fine again (at least they didn't charge us for that visit). So the week before this record cold it really starts cutting out, so I called Lochinvar and their service branch gave me a few local names. By chance I called Russo first and they said they could be here the day after. Woke up to house @ 52 degrees that morning.
  Anthony showed up and assured me he would get it fixed, and proceeded to go through with me all the possible issues before replacing the fan unit that was most likely culprit. Couldn't have asked for a more professional and knowledgeable technician. Our only regret was that we hadn't found them earlier. What an immense relief to not have to worry about losing heat on the coldest day of the year!

Charged $940 to hook up a dishwasher and attach an ice maker.  Feel the price was very high. They came to our home twice,  included in the charge was a transportation fee of $125 per visit that was not disclosed prior to scheduling.  We were taken advantage of and I warn others.  If the appliance dealer suggests a plumber go with who they recommend, we did not do that and regret our decision.

I had a garbage disposal not working and making a weird noise. I called another company and they gave me a quote to replace. They couldn't get out to me fast enough so I called Russo Plumbing. The plumber Anthony was great. He put some z shaped thingy on the bottom of the garbage disposal and made it work. He showed me how to clear the jam and was even nice enough to give me his own tool for clearing the disposal. He showed me how to reset the breaker on disposal and how to clear jam so I didn't have to call a plumber to save me money. I was expecting to pay a decent amount of money for a new disposal and Anthony saved me a bunch of money. I'd definitely recommend Russo Plumbing!!!!

Dave was great and went through all my options to replace the heating system. We spoke several times by phone to review my options. Dave took his time and explained the differences in the systems to me. Service was fast and quick. The service men were courteous and kept me informed of the progress. Dave called me after to check in. Dave managed to save me some money also. Losing heating is a big deal but they've made the whole process a lot easier! I would highly recommend this company.

If i could give -10 stars I would! The new ownership is not worthy of Michael's name. They showed up and charged $388 (COD) to replace a part that was not even the problem. Then when I called and spoke with David Russo, the new owner, he would not stand behind his work and said his guy did replace a part and that it might be an electrical concern. WOW, funny thing is, I said that initially. Turns out, after hiring another plumbing contractor, they replaced a relay and that cured the problem. I would find another plumbing contractor!!!

I have never felt so disrespected and unsafe in my own home. The plumber nearly pounded down my door scaring me and my child when he came. I had no idea he was coming, my ex husband called and only told me 5 mins before he came. Then he proceeds to give me attitude when he comes in I had no idea what he was going to check or what he was going to look at he doesn't tell me either. Then he takes the lid off the tank of the toilet and half flushes the toilet and says the toilet is running. I said well its running because you just half flushed it and the tank didn't finish filling up. So then I fully flush it wait till it fills up no sound. The guy got all mad because I said I don't hear any sound. What did this guy think I was dumb. I'm sitting there in disbelief that this guy is trying to tell me about some nonexistant sound. I tried calling the owner to complain, about the workers demeanor, the owner explains he was told to pound on the door cause the doorbell is broken. The doorbell is not broken. The way this guy was pounding on the door most people would not have opened the door and would have called the police. Sounded like he was going to knock the door down. The employees are a reflection of their owner, the owner condones this behavior. I explained what had happened and the owner stated I state behind my employees, the whole thing left me speechless. Judging from some of the reviews I would avoid this business at all cost. The place has got to be trash when they have their own family members writing reviews.

The worst company I have ever worked with. They do not stand behind their workmanship and would not come back to finish the job without charging me. Would NEVER use them again.

I had the hot water heater replaced, and the boiler serviced. Tom, the plumber, showed up on time and was very professional. It could not have gone any better. I highly recommend this company.