Puleo Plumbing & Heating

This is an excellent local plumbing company.

We have used Puleo twice in the last two years and both times were great experiences.

We got a fast call back - not very common, in my experience. After that they had a truck to our house pretty soon.

The plumber who came to the house was very professional and great about explaining the problem and his proposed solution. I know NOTHING about plumbing and having someone who was not condescending and helpful was great.

Soon after, his boss called me with an estimated price that was very well explained and, in my opinion very fair. The actual billed price was actually on the low side of the estimate!

The work was quick and well done, as far as I can see. The plumber who did the work was very careful to clean up after. It truly looked like no one was ever here.

It is great to have a reliable, professional company to rely upon when you need them.

Puleo was a great help to me and I hope you give them a look too.

Woke up to a busted water heater.  They were at my home in 10 minutes & diagnosed the problem quickly.  Water heater replaced under warranty with 4 years left on the new one.  Extremely professional & cleaned up water. A pleasure to deal with.  Great guys.

This is my first time using Puleo and they came over gave me an estimate.   Scheduled a date.  Had to adjust the date by a day.  No problem.   Their communication was excellent.   Their knowledge was excellent.   Price was very fair.  On top of all that they fixed a complex shower problem and it now works great!  Thank you!

Gave an incorrect diagnostic, didn't fix the problem, and attempted to charge full price.  Called another company and it was fixed the day they got there.  Steer clear of these guys

My husband and I had this business come replace a copper pipe beneath our sink that had a crack in it.  They were very good about responding to our request and the plumber they sent, Blake showed up on time on the day he was supposed to come.  He was professional, courteous and while maybe not a quick worker, definitely not slow.

The work performed was very good in that the replacement pipe is sound and our issue has been remedied.

There was, however, multiple discrepancies on the bill.  The work took longer than agreed and his time on the bill was incorrect.  He added time on the beginning (got here at 8:25am and wrote he got here at 8:00am).  The bill left on my counter had no breakdown of an hourly rate nor any cost breakdown for materials; it simply had a price at the bottom.  It took him 4 hours to cut a pipe then replace it with PVC.  I was surprised by this, considering he didn't have to do any work to get to the pipe (beyond moving the dishwasher which was not even connected to the counter or cabinetry save a toe kick).  

I called the service manager, Josh and relayed my concerns.  He was open to a dialogue.  

The owner of the company, Scott Puleo was sympathetic to my concerns as well and actually stopped by my house (unannounced).  If I were to be honest, I don't think he was happy to have to do it, but he did do it and I think that says a lot about what this business is.  In addition to his stopping by, we agreed on a final number that was much friendlier than the original.  

I'm not certain that I would use them again because of the issues but if I do, I will certainly update this review.