Best Businesses in San Diego, CA

On December 6, 2022, Elite Rooter came out to clear a drain in the bathroom sink of an upstairs unit (A). The technician stated there was a clogged line. He also found a connection issue with the plumbing under the sink and the pipes in the wall. He said he needed to clear the line and repair the connection. I authorized him to do the work, and it was done on December 6, 2021.
On January 3, 2022 I called your company back out to the property because the tenant downstairs noticed moisture on the bathroom wall and in the medicine cabinet of the unit (B). I was told by the Elite Rooter technician that the problem was the drain pipe that connected the upstairs and downstairs units (A&B). The technician belived it was cracked and that was what was causing the leak. He gave me a verbal eastimate of almost $4,000 to remove and replace this pipe; however, I never received a formal quote. I told the technician I needed to confer with others and that I would call him if it was decided to move forward with his recommendation.
I called another plumber for a second opinion on January 3, 2022. This plumber came out to the property and could not find anything wrong with the connecting pipe that was identified by your technician. This plumber believed the problem was with the initial work that Elite Rooter performed on 12/6/22 stating that the fitting was installed incorrectly. He corrected the work your technician performed and properly cleared the line.
On January 6, 2022. I reached out to your group and let them know all of the above information. I asked for a refund for the work performed on 12/6/22. In addition, I asked for a gift card for the tenant for all the trouble they went through and for replacement of the medicine cabinet due to the water damage. I spoke with Gayson and he let me know he would authorize a refund check to offset the incured costs.
The issue with the leak was resolved; however, there was damage to the drywall in unit B by the leaking water. The drywall needed to be replaced and the bathroom painted. I called your office several times, but my calls were never returned. A decision was made to no longer inconvenience the tenant and the work was authorized.
I forwarded the invoice for the drywall repair ($360.00) and painting ($275.00) to Summer and Annette. In January, when I forwarded the invoice to Elite Rooter employees, I still had not received the refund/gift card/medicine cabinet check that was approved by Gayson; however, the check was received on 2/23/22 but dated 1/23/22.
I have made several attemps to resolve this issue both by phone and email. The outcome has been the same still working on it or waiting for a decision from someone else. This has gone on for three months. Finally, last week I was told the owner is not taking responsibilty for the damage, much to my dismay. I expect Elite Rooter to review the facts as presented here and agree that the damage caused by the leaking pipe is one hundred percent Elite Rooter's responsibility.

Great service.  Definitely recommend.  I liked that i got text msges to confirm appt and when driver was on the way.  Prompt & courteous!

Needed the water line for my fridge replaced. Next day appointment, on time and finished early and under quoted budget. No complaints.

I highly recommend this company. Daniel is extremely knowledgeable, reliable and professional. His prices are very reasonable too. He responded quickly to my request for a quote. I'm keeping his number handy in case we have a need in the future!

This business has been extremely quick and efficient in getting the job done for me.
I have used them 3-4 times over the last 5 years and they are very responsive to
water leaking in your home.
I highly recommend them to you.
They are On time, on Budget and friendly.
I would definitely use this company again for any plumbing service.

Chris is always responsive and communicates well.
If his day or previous jobs take extra time he still shows up if needed.
Hard working guy building a great company!
I'll recommend every chance i get!

We had a terrible smell coming from our shower drain. Eric was extremely thorough to help us find the root of the problem and always arrived on time.

My shower faucet was leaking badly and Travis was able to fix the leak and replace the ugly parts without tearing out the wall. He is very easy to work with. I will definitely call him again if I need to.

Scott is an outstanding plumber and knowledgeable on so much more related to homes.  We had a major water leak in our kitchen. Scott came over immediately, and diagnosed the problem accurately. Scott and his son (one of the twins) repaired the damaged pipes.  He gave great advice on handling the entire process and offered recommendations for home restoration companies. We highly recommend Twin Plumbing.

Outstanding response time! Called at 7:30 AM. They arrived at 8 AM! Their charge of $120 was unbelievably reasonable! Other two companies wanted $180 and would be here this afternoon! We're putting Carroll Plumbing on speed dial! Mr Carroll very easy to talk to. Thanks Carroll Plumbing!

He came out on a Sunday evening in an emergency. He was very helpful & didn't try & over charge us or scare us into something we didn't need.

David was friendly, fast, and had reasonable prices. We had a backed up bathroom sink and he was able to take care of it on the same day I called. 100% recommend him!

After receiving a price quote of  $4,750.00 from another plumbing company to dig up my driveway pipes with no guarantee of resolution as he had never seen this before I contacted Rich. His helpful and informative demeanor calmed me immediately.
They came out with their camera and agreed with the original assessment. Concrete and tile grout had made its way into the drains and hardened.
His quote was much more reasonable and I was comfortable from reading his yelp reviews.
He and his crew dug the concrete and worked diligently to clear the hardened debris for several hours. He was discouraged that the hydro jet was not making the progress he expected after several hours of work.  Concerned that I might have to pay for the hydro jet time and have the process fail he suggested we could just skip ahead and remove the 10 feet of pipe and replace it ensure success.
He wanted to do the best and right thing.  I asked for an estimate for the additional work. When he returned to the phone he declined the quote and decided to try different equipment and work on it one more hour before giving up. They were successful and cleared the drains of everything!
He sincerely wanted to correct the issue fairly! He was not trying to make money he was working hard for our best interest. I would highly recommend him as a knowledgeable, honest and capable contractor!
With much gratitude!

We contact Gabe one day and next day we had him at our door with all material we need! Great plumber and fixed a lote of other things! Be prepare for his energy because he is fast as he is good! He is hand super man!  Thank you Gabe, you save my day because you fix what other handman massed up! Your rock! Five star and more!

Thanks to Affordable Drain Service, the untimely clogged main at my home was not the headache I thought it would be.  It turned out great.  Every step of the way was handled professionally and promptly.  My technician was knowledgeable and courteous.  He took care to insure that the job was done properly and the area was left clean.

I highly recommend this company!

Troy and Curtis are great! They were prompt, reliable, knowledgeable and experienced. They explained the leak issue to me and got it fixed quickly. They went above and beyond and removed a restrictor in my shower head that was reducing water pressure. That had been bothering me for years. They also treated the stain from the leak. Just excellent nice and down to earth guys. I'm going to hire them again as soon as I am ready to replace some old fixtures in my bathrooms.

It was so easy to schedule time on Christian's calendar. I called him on a Saturday after I'd dropped something down the drain expecting a voicemail, but he picked up almost immediately and we were set for Tuesday. He told me very transparently that if I didn't like his quote, I could just send him packing with no charge. On Tuesday he arrived and not only retrieved the dropped item fromthe sink, but left the sink in even better shape than when he'd arrived. He also fixed the shower diverter pull tab that had gotten detached. About 10 minutes after he left, I went to try the shower diverter and somehow it flew off again. Luckily he was still nearby and came back and fixed it again using a different method that would almost guarantee that it never happen again. He didn't  try to charge me again and was really respectful of my home the whole time.

One of the most responsive, dependable and overall greatest plumbing company I've has the pleasure working with. They work clean, efficient and timely, I have heard nothing but rants and raves from our clients after Above and Beyond has serviced their residence.

Whether your looking for a quick fix on a sink clog or needing to replace 30 ft of a sewer line they are your to-go company. Absolutely love working with Joe and the entire Above & Beyond company!

Jeff is so easy to work with gets the job done when you need it most.  He saved me (and my neighbors )from non-compliance with the city twice now. Im truly grateful for his quality work and timeliness.  I'm also thankful that I don't need to ever search for a backflow professional ever again. Thank you Jeff!

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