Lauren S.
05/04/2022 12:00:00 SA
Incredibly disappointed with the service we received from Affordable Drains. As a professional property manager, I have used a variety of different plumbers and drain clearing services around the county over the years. Some companies perform well and clearly care about their customers while others take as many jobs as possible and sacrifice quality for speed. Affordable Drains fall into the second category. We ran into a clog at our property (new construction) on Saturday. We called Affordable Drains and were told we would have to pay extra for weekend service. They sent their technician who snaked the pipe and cleared some toilet paper. The tech was immediately ready to leave, but we told him that there must be something more causing the backup as it's a brand new build and the toilets have only been used a handful of times. Our General Contractor on the project agreed that it couldn't be soft items causing the clog, which we attempted to explain to the tech. The tech ensured us that it was clear and rushed off to his next job. The next day (Sunday), the issue was back as the pipe was not properly cleared (as we had attempted to tell the tech). On Sunday, Affordable Drains is closed, so we couldn't call them back out to finish the job they had started (and failed to complete). Instead, we had to again pay weekend rates for a different company and go through the exact same process. The 2nd company quickly found a piece of plastic in the pipe and cleared the issue. When we called Affordable Drains to explain the issue and ask for a credit or refund as their tech did essentially nothing, we were met with a rude and short response and told to send the 2nd company's invoice over for review. We did so quickly & upon review, were flatly refused any type of compensation by the office manager, Sheree, though she agreed that the other company did the EXACT same service (although they were able to properly clear the drain, unlike Affordable Drains). She also insisted that they used a camera to scope the pipe. As the tech was supervised at every step of the process, I can assure that a camera was not used. The plumber was in a rush to leave and did the absolute bare minimum. As someone who works in customer service myself, I was appalled by the utter lack of understanding on Sheree's part. These businesses think they have so much business out there that they can provide service like this....it's not a way to do business, especially with how disrespectful they were when I brought the issue to their attention. I rarely ever write reviews, let alone bad reviews, but I was shocked by how I was treated. I have used Affordable at least 10 times in the past, and was a long time customer. After this experience, I will never use them again.
Unless you feel like being overcharged for a service to be done incorrectly, AVOID this company! I will be telling every property manager and homeowner I know to do the same. From my experience, Affordable Drains is not affordable nor are they able to clear a drain.