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Urban Desert Pest Control

Urban Desert Pest Control


5020 W Yearling Rd Phoenix, AZ 85083
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Description

We are a family owned and operated pest control company that brings peace of mind and safety to the Phoenix area through effective pest control that yields great results. We also have an amazing office staff and caring, knowledgeable technicians that work hard to make customers happy and to protect them from the variety of pests that come with living in the arizona desert. Our goal is to keep your home bug free and to protect your greatest assets; health, family and home, with affordable pest control. We have 5 star reviews to back up our reputation across google, Yelp, Angie's List and Facebook. We are confident you will get the best pest control, termite control and rodent control in the valley with Urban Desert.

HISTORY

Established in 2015.
Urban Desert Pest Control was formed in 2015, by Brad & Trista Olsen, with the intent of shaking up an overpriced industry focused on confusing sales gimmicks. Attention to detail coupled with a business paradigm focused on treating people with kindness and respect, quickly earned Urban Desert a large and loyal customer base. Since that first year, with these core values at the foundation, the Urban Desert Pest Control family has grown to include a South Phoenix division (co-owned with partner Jeremy Miller). In 2019 Brad teamed up Chad Little to create Urban Desert Termite and Rodent LLC. With a caring professional staff on the frontlines, Urban Desert Pest Control & Urban Desert Termite and Rodent have been able to offer the concept of affordable, customer focused, rodent, termite & pest control to more Phoenix residents then ever before. If you are shopping for the best pest control service in Phoenix we would love the opportunity to earn your business.

ABOUT BUSINESS OWNER

Brad is the founder of Urban Desert Pest Control & might even be the technician that visits your home. If you've met Brad you probably already know his quick wit, positive nature & thorough knowledge on the two major subjects: pest control & football (Go Cowboys!).  He & his wife have 4 of their 7 kids still at home so he especially appreciates that every dollar counts.  And that home & family are top priority.

SERVICES

Preventative Services, Termite Extermination, Tick/Mite Extermination, Rodent Extermination, Wasp Extermination, Wildlife Control Services, Crawl Space and Attic Services, Flea Extermination, Recurring Maintenance, Pest Proofing, Cockroach Extermination, Spider Extermination, Mosquito Extermination, Ant Extermination, Bee Removal, Eco/Green Cleaning, ,

Reviews

Dottie K.
Dottie K.
3/19/2023
I continue to have nothing but positive comments about Urban Desert. A BIG shout out to Tony. This many is phenomenal!!  He goes above and beyond your normal pest control service. He dusted my patio for cobwebs and was very concerned if any critters had been seen that he could take care of.
Due to surgery, my arm was in a full cast so he was super generous and put my garbage cans back to where they belong.
Please like Tony are a big asset to any company and UD is very lucky to have him.

Tony, your the best, thank you!!!!
Agata W.
Agata W.
12/13/2022
The neighborhood was (is?) having a rat problem
I called urban pest control and was able to quickly speak to a girl in the office. she was able to book me a quick consultation for rat proofing the house
Chad , the owner , showed up to the house couple of days later. He was on time , super knowledgeable and  friendly.
He explained everything in detail , gave me tips and tricks/ recommendations and talked about the next steps
Absolutely recommend this business , we will be using them again and again.
Megan A.
Megan A.
04/11/2023
Adding an update to say service has continued to be awesome years after starting regular maintenance treatments with Urban Desert. Tony came out today and was fantastic! He provided great information about what he'd be applying after we told him a few concerns with outdoor bugs and was also super helpful in educating us about the safety of the products for our dog. Will absolutely be requesting him again as we continue our regular schedule of service calls.
Richard H.
Richard H.
4/18/2023
They are polite.  They considerate of our dog and get the job done.  Thanks urban pest control!
Brett B.
Brett B.
09/08/2022
I've been using this company for three years now, and the most recent service from Tony was perfect.  He was friendly and took the time to explain what he was going to do.

I peeked out the window and spied on him while he was treating my back yard, and he was more thorough than I expected.

I'd highly recommend Urban, and if you live on the west side, ask for Tony!
Stephanie K.
Stephanie K.
9/24/2022
Tony is GREAT! He is always on time and very thorough. He comes to the door to make sure the dogs aren't out and we put the dog door on,  which we really appreciate. When he's all done he comes back with an update on what he observed and reminds us that it will be an hour before the dogs can go out.
We also like that we can pay with a cc on line as we do t have cash on hand most of the time.
Ali K.
Ali K.
8/26/2022
I HATE bugs so right after I moved into my house (literally the week of) I searched for a pest control company. There were no bugs, pests, or rodents in the new house but I wanted to make sure it stayed that way.

I have been using them for 6 months and other than maybe the occasional fly that sneaks in from an open door there have been no bugs in the house and no concerns around the house either. This is very impressive as it has been a long monsoon season and still nothing.

They come every other month and offer a guarantee for a free service if there is an issue in between services. Every time they come they confirm that there have been no issues in the last 2 months. I would be on the phone with them the second I spotted a bug/pest in my house but it is still nice of them to confirm that there were no issues.

The service appointments are quick, easy, and non-toxic to pets which is very important to me since my dog licks everything. They are well-priced, which is always something that I look for as well. All of the techs are very nice and are willing to answer any questions.

I highly recommend them if you are looking for a pest control company!
Tanya K.
Tanya K.
11/16/2022
We recently discovered termite tube in our garage so requested a few quotes for full termite treatment. Urban Desert Pest Control interaction was professional and friendly. Quote was very reasonable. Scheduling was very easy, the technician got here as scheduled, described the process & had the job job efficiently. Excellent customer service and overall experience!
Stacey P.
Stacey P.
2/21/2023
Steve arrived on time and was very helpful. Explained everything. Seamless process. Thank you!
Mary P.
Mary P.
3/20/2023
So far, so good. Only one visit at this time. James arrived when expected and took time to talk about what we've had issues with, primarily scorpions. Was respectful upon entering house, booties over shoes. Took care of cobwebs in top corners of garage and outside corners. Spent an hour here treating inside and out. Feel if we have any issues, this company will be responsive.
Marcos M.
Marcos M.
2/15/2023
Best pest control I've had Top notch customer services top notch pest prevention zero issues with pest always performs a thorough job thanks to Tony and urban pest control  pest issues are a thing of the past
Rebecca R.
Rebecca R.
05/07/2022
This company left my house exposed to a FIRE HAZARD that they caused! 
 
I hired Urban to remove birds from a vent leading from the interior of my home to the exterior.  To diagnose where the birds were, they removed the metal dryer vent leading from my dryer to the wall. After determining this was NOT the vent the birds were in, they attempted to put the metal vent back on. That's where the trouble started.
 
First, installing a simple dryer vent is not complicated.  However, after well over 30 minutes the crew still could not figure how to put on the standard vent.  Instead of owning up to the fact that they did not know what they were doing, they used DUCT TAPE to affix the vent to the dryer and to the wall. They should have used the metal clamps that were already on the vent. 
 
Using duct tape on a dryer vent is a serious fire hazard!  After a couple of days of doing laundry I noticed a strange smell.  I pulled back the dryer to find duct tape all over the brand new dryer vent I had just put into my home only 2 weeks prior.
 
Now you would think that leaving a home exposed to a fire hazard would make the company want to resolve the issue quickly. I had to message them several times over the course of a day to get them to offer a resolution. 
 
Unfortunately, their resolution is to send out one of their crews in 4 days.  So basically, I'm supposed to trust a crew from the same company that caused the fire hazard to fix the issue correctly this time??  And even if I did trust them, they won't come out for FOUR DAYS. 
 
The lack of concern for what could have resulted in a fire in my home is astounding.  It AMAZES me that this company has positive reviews!
Beth R.
Beth R.
03/09/2022
Thank you, Matthew Lane for taking care of our termites once again! I will continue to recommend Urban Desert Pest Control. Everyone that I have felt with is extremely knowledgeable, friendly and professional.

We also use Urban Desert Pest Control for treating general pest control and a roof rat issue that we had for awhile. Jeremy always answers all of my questions and concerns and explains the treatment plan.
Natalie D.
Natalie D.
8/17/2022
I cannot day enough great things about this company. But I'll try...

Any company can have friendly personnel to answer phones (and they did). But the woman I spoke to also had a comprehensive knowledge about the services they offer, the chemicals they use and the treatment procedures. I had lots of questions that had nothing to do with price. She confidently answered ALL of my questions/concerns.

I called at least 6 other pest control companies before reaching Urban Pest Control. I called the National brands and even the newer guys in town with the black and neon green branding. The phone reps at the National brands were nice but knew nothing beyond pricing and what what's on their script. They may have offered the lowest prices, but again, I was looking for more than price. I was looking for value! The neon green guys defiantly have a great pitch. The young man who is spoke to was energetic and quick on his toes. Sheesh I almost wanted to hire this guy. But at the end of the day they offered the highest prices and I felt like a prospect they needed to close a deal on.

Fast forward...the tech from Urban showed up on time, wore shoes coverings inside my home and was very courteous! They followed up with a satisfaction text and even sent a reminder text about my next treatment coming up. And since their last treatment I haven't had any issues with Arizona pests coming inside with the exception of a teeny tiny gecko or two (which don't respond to pest control treatment anyway).

Bottom line for me: Chose a local small business that cares and gets the job done right!!
Danielle J.
Danielle J.
8/30/2022
I never thought I would rave about our pest control company - but these guys are worth it. The team is friendly, professional, and great with communication.

When we first moved into our home (near the base of a mountain), we knew scorpions + other critters would be something we had to deal with; after seeing one in the house during our first month (pre-pest control), we called Urban and have luckily not seen anything other than the occasional spider or cricket inside in more than a year and a half. Both Jeremy and Juan have been nothing but kind, thorough, and warm when they've serviced our home.

We can't recommend the team at Urban Desert Pest Control enough!
Joyce L.
Joyce L.
7/19/2022
Asked for an estimate to eradicate roof rats from the attic. Chad said there was evidence of rats, but no damage, no infestation, it was not that bad. Get the estimate and it's for $30,000! How ridiculous! Most homes can get a completely new roof for that amount.
If you are looking for an honest company, do not recommend Urban Pest. We work with many different companies and this just felt like a rip off.
Anni C.
Anni C.
08/03/2022
Brad came by today to inspect the house for any termites or other major concerns that might be lurking. We haven't had issues, but just wanted to be sure because there was a suspicious-looking little nest on the foundation. He explained this is an empty mud dauber nest, and nothing to be concerned about. He answered all my questions in detail, explaining what signs of termites would look like, etc. It was super informative!

He was very honest and friendly, and did not try to push me into a pest control plan. He was happy to chat about more infrequent options, like coming out twice a year or just as needed. I really appreciated that, and we will definitely be going with Urban Desert as needed for our pest control in the future!
Bert S.
Bert S.
7/22/2022
We highly recommend Urban Pest Control!  
Tony treated our home for pests and did a very thorough job, both inside and outside!  
He  treated all areas, including around / behind appliances and any plumbing areas where insects / pests could possibly enter our home.
We are extremely pleased with his service & highly recommend Tony for any pest control services needed!
B B.
B B.
3/21/2023
I've been an Urban Desert customer for a couple of years now and have to say they're the best, hands down. They're the best value, send great and trustworthy people to your home, and communicate before your appointment (with a reminder from the office a couple days before, and then a friendly text from the tech when they're en route to your house). Honestly can't brag about Urban Desert enough - and wish more businesses followed their business model. They do what they say they're going to do, when they're scheduled, no drama, with super easy billing and payments, and at a great price.
Tim K.
Tim K.
06/07/2022
After moving into our new build we were in desperate need of pest control. We were seeing an alarming amount of spiders inside and out. This is a no go for us. So I looked up pest control in my area and found a local company. They were quick to service and offered a great rate with a smile. Had to doc one star for incorrectly invoicing on two occasions but they were quick to resolve. I will be using them again in the future now that my house is bug-free!
Jennifer M.
Jennifer M.
12/27/2021
Love these guys.  Absolutely stellar customer service from the office folks to the technicians.  Even spoke with one of the business owners about small rodent we were experiencing; fixed that one quickly for us.

Thank you Urban Desert Pest Control for keeping those pesky critters at bay for us and our two small doggies.  

New Tech, Tony, is a pure delight.  So friendly and detailed about the elements of the service.
Dianne C.
Dianne C.
11/05/2022
Today Mr.Tony came to my residence and did my service. He is very knowledgeable and goes above and beyond to make sure your house is free of pest. Tony is the nicest guy and is so accommodating to your request. My house is great hands with Tony!!
Burt B.
Burt B.
8/17/2022
Great Service provided by Tony today!   This company has a great group of technicians that listen to the customer ans ensures we are happy.

Today, Tony provided great service and even maneuvered around a carpentry project to spray the home!!

That the extra mile we appreciate in a company....
Torie E.
Torie E.
11/03/2022
We've been using Urban Desert for about 5 years now. Techs are always on time, polite, and do a great job! They also wear shoe covers which I appreciate. Also always take the time to listen to any bug concerns you have or areas you need specially treated. Tony is our tech and he is fabulous! Thank you Tony!
Jeff G.
Jeff G.
04/07/2022
Pest control...simple enough. You call the guy, they come out and spritz away. Done. Well, if you went with another company, that's about what you'd get.
I just had my house and exterior serviced by Urban Desert. Their tech, Tony, was more like an experienced advisor. He not only answered my questions, but gave me a mini course on pests and rodents. He was very thorough and made sure not to spray into my planters. It was an extremely windy day.
Afterwards, he chatted with me like we were old college buddies. That, my friend, is good customer service.
By the way, we do not have any problems with insects! I've done the research, go with this company.
Marybeth M.
Marybeth M.
4/18/2022
This pest control company rocks! They show up when they say they will and actually do the job they promise to do. The owner, Jeremy, great, super knowledgeable guy. The office staff very nice. Juan, one of their techs, very nice and thorough. We love URBAN. Jeremy took the time to educate me on one of my critter fears - scorpions. Now I can be more proactive and less fearful.
Chase H.
Chase H.
05/02/2022
Had several quotes to have my home treated a few years ago for termites, these guys have the best warranty in the business!

A few years later now I have a little bit of activity, nothing like before but they are standing behind their work and coming out to treat again. I will definitely use these guys for any pest control needs in the future
Karen O.
Karen O.
2/17/2023
I researched many Pest Control companies on line and like what I read about  Urban Desert Pest Control. I'm a firm believer of seeking out a small business, Mom and Pop style; as I'm a small business owner. I called and was greeted by a nice voice at the other end of the phone, she told me about their termite program and how it works. I scheduled a convenient appointment within a few days. The appointment was for a rental property with possible termite issues and they were able to make an appointment and do the treatment without me being there. I was contacted by the Tech and he let me know he was there and was able to get in and do the treatment without meeting him or going to the property myself. I was able to pay for the treatment over the phone.  What a time saver...
Zach P.
Zach P.
2/28/2022
We're very happy with Urban Desert, after striking out previously with alternatives. Their business model is pretty radical- doing a good job, keeping it real with you, and not trying to nickel and dime or screw you over.

They treated our place for roof rats and solved the problem and we use them for spiders and mice as needed. Recommend not wasting your time looking elsewhere.

Hat tip to Hannah and Stephen, both great
Kaity S.
Kaity S.
10/15/2021
I have to update my review ! The AMAZING customer service Brad gave goes above and beyond !
They not only apologized from my experience but they came out super quick and Steve did a great job! They also helped with a previous pest control golf ball stealer

Thanks Brad and Steve ! I'll keep you guys !
Ella F.
Ella F.
4/29/2022
Steve Lemieus is nice very friendly fellow who is really good on what he does.  Very professional answer all the questions of our concerns about bugs etc.. Excellent customer service
very thorough we definitely want him back again.
Drew D.
Drew D.
4/27/2022
Urban Desert Pest Control has been great for me. Steven is my usual tech to come and spray for bugs etc, and he is always a pleasure to talk to, and gets the job done quick and efficient.

Today i also had a termite treatment done by Andrew & Tyler. They were awesome! They arrived right on time, were very quick and knowledgeable on the job.

Really appreciate the work!
Lex C.
Lex C.
10/09/2022
I've been using this company for a few years and they are great - even referred them and now a few family members use them! The standard treatments work well and they will come out and retreat for free if you continue to find bugs after the fact. One thing I would not recommend is the mosquito treatment - unfortunately for $75, it didn't help at all.
Kim B.
Kim B.
09/12/2022
I am impressed!  My husband did all the transactions with Urban Desert Pest Control when we found out we had termites.  I just want to say customer service is top notch.  My husband is disabled so I do all the heavy lifting at our house but when they saw what I had moved so they could get to inside walls, they offered to move it all back and then did.  Thank you!
Mayra B.
Mayra B.
3/30/2022
I used Urban Pest Control for my house and my father's house and they were awesome!
The technician that came to my house was so friendly and knowledgeable. I was referred by a coworker and I have referred them to my sister in law and I always hear great things about their experiences. They also have very good prices for their services. I will definitely keep using them.
Anna H.
Anna H.
08/08/2022
I love this pest control company. The service technicians are always so courteous and thorough. Tony was our technician today and I appreciated how friendly and efficient he was with attention to detail. He communicated when he was on the way and when he was finished. He asked what I preferred and let me know exactly what he did and saw when he was done. They come every other month which is perfect and the price is more than reasonable.
Austin R.
Austin R.
09/08/2022
Urban Desert was recommended to us by our neighbor. We were contacted quickly after submitting a message on their website. Prices are good and service is great. Steve arrived on time to our house and is a super friendly guy. He was also very detailed working around our house as it is a new build. The next day, we already saw improvements with less bugs around and many dead bugs on the exterior! We look forward to seeing Steve on his next visit.
Susan R.
Susan R.
8/29/2022
We've been using Urban Desert since 2016 when we built a home in the Surprise area.  They are reasonably priced and reliable.  Staff is respectful of your home and property.  They call prior to their arrival which we appreciate.  Tony is the best!
Maggy B.
Maggy B.
7/17/2021
Update July 2021: got wasps again this year. These guys came out and killed some. But somehow several nests survived. I called them back and they sent another tech out. And when that didn't work, they sent a 3rd tech out. We still have a few here and there because we have a pool but the nest isn't on our property anymore. So not much we can do about that!! Urban was awesome! They followed through and the 2nd and 3rd services were covered as part of their commitment to their customers. We will definitely use them again. But hopefully won't need to! Lol.
Judy S.
Judy S.
09/08/2022
Just moved to Surprise and wanted to start up front with any little pest I don't want in my new home. Great technican came and did a thorough job and explained what he was going to do.
Nathan P.
Nathan P.
6/30/2022
I really don't like the subscription contract model these new pest control companies are using. Seems that's the new trend on yelp.

I prefer to call my pest control service on demand or work out a 2-4 month plan based on results.

But these guys try to hook you into an annual subscription much like a software product that you have to continue paying for each month (or every two months).

I found a local vendor who provides what I consider to be a more honest offering (without a subscription contract plan).
Marcos C.
Marcos C.
7/26/2022
Called them given good reviews for a 4 unit multifamily and they didn't disappoint! Great communications, tech was on time and very professional. Overall a great experience!  they are now our goto pest control company
Lauren M.
Lauren M.
8/16/2022
Found this company on yelp a couple of years ago after moving into the new house and seeing we had a cricket problem the first summer.  They have been great ever since, reliable and at a fair rate.  They also helped to get rid of fire ants I found in our backyard raised planter bed.  They came by today and the new technician Tony did a great job explaining everything they were doing for treatment.  Thank you for keeping our home pest free!
Nancie M.
Nancie M.
7/17/2022
They came as a referral from my regular pest control company to treat termites.  Steven (owner)quickly answered my call and they responded quickly. Chad, the other owner, came out and gave me a fair quote to treat my entire house so I didn't have to worry about treating the one section where I spotted the termite activity just to miss other areas where they could be hiding under my house. They came out two days later and Tino Kyler, the technician, arrived early and got to work.  They were fast, and did a great job.  I feel a lot better knowing my investment is protected from termites with a guarantee.  
Thank you Urban Desert for moving quickly to rid me of these destructive pests.
Ray R.
Ray R.
11/30/2022
I had Urban Desert come out for termite treatment of my house.  Tino was the technician who provided the service.  He was very polite and professional.  I think he was very thorough and cleaned up afterwards.  Great job!!
Emily P.
Emily P.
11/27/2021
Matt was great. Friendly and fast. They did my apt early and everything went smooth. I'm easily annoyed by repair men and such esp at 9am. But I didn't feel annoyed at all. The best
Moki S.
Moki S.
11/30/2021
Thank You so much Urban Desert Pest Control for coming out to our home. We have been living in it for about 20+ years and haven't had a treatment for a bit.  My husband and I were shopping around looking for a local company with great quality of service and so thankful we found this company.  Thank you truly to Matthew Lane and Tyler (specifically) for helping us with our pesky problem. Not only were they super-efficient and knowledgeable they were so very kind.  The hardest part about searching for a good company that solidifies impeccable service is being able to build a trust that gets the job done correctly. Can't thank you enough Matt and Tyler for everything.

Aloha,
The Salazar's
Michael P.
Michael P.
3/30/2021
Had a quote done by these great people.
I ended up doing the work myself but they had a great quote and great discussion.
The owner came out to do my bid.
Even though I did the work myself, they were excellent to work with.
Highly recommend.
They appreciate the vets and offered me a discount.
Great company.
Amanda P.
Amanda P.
09/06/2022
Urban Desert Pest Control was recommended to me by my parents - and was recommended to them by their neighbors once they moved to Peoria. I can't recommend Urban Desert enough. Excellent service from setting up appointments to the actual visit.
Tony is my current technician and is outstanding! A very personable guy and always does a thorough job. If you're looking for services in the West Valley, Tony and Urban Desert are it!
Karli R.
Karli R.
11/24/2021
Wow, what a great experience we had. Sure, it's never fun to have to treat your home for termites, but this team (Matt and Tyler and the owner) made the experience pleasant. This team is the epitome of professionalism.

We had most recently had another experience with a different contractor that was not professional and having these guys visit our house was the exact opposite. Company-branded clothing and van, which is comforting as a woman who is welcoming a stranger in my home. The whole process is seamless. They text you to remind you of the appointment the day before and then they texted me 30 minutes before arriving to give me a heads up.

The whole process was explained well and well- documented. Every part of the process was easy because of their organization. You feel like you're in great hands!

Not to mention they're all SO friendly!

I could go on and on about how great this team is, especially as a homeowner that has dealt with my fair share of contractors. Don't look any further, just contact them.
Diana S.
Diana S.
06/03/2022
Tony was the best!  He serviced my home with great expertise! He was punctual, friendly and funny. I enjoyed him and the work that he did. I will request him again. Thai is a great company!
Meggin V.
Meggin V.
5/30/2022
Tony was fantastic,  the original phone call to book services were friendly low pressure very informative.  Prices were reasonable and Tony arrived on time was very thorough and knowledgeable.  He was also very friendly to everyone at the house. I will be requesting him as my tech everytime.  Look forward to maintaining a bug free summer.
Robert C.
Robert C.
2/25/2022
Pest control done to perfection.

We have our service done every other month and have zero complaints over the years. James is our expert and he's always willing to go the extra mile to make sure we are happy. Great communication with a heads up text and a summary message when it's all through. I would not recommend anyone else, this is the absolute best pest control.
John G.
John G.
12/08/2021
Great job done by Matthew. He was punctual, called when he was enroute. He was very detailed in his work. He is a great asset to his employer, Urban Desert Pest Control. Brad the owner was very professional on his presentation of their services. I highly recommend them. Thank you UD!!
John Gutierrez/ Glendale, Az.
Chuck V.
Chuck V.
4/27/2022
Excellent Service!!! Tony arrived as scheduled and did an excellent job.  He called before arrival, during the service and after finishing to ensure I was satisfied with his work.  It was a pleasure having this technician working at my home.  Urban Desert Pest Control is the go to pest control company in the Scottsdale area.  Consistently exceeds expectations!!
Derek R.
Derek R.
8/17/2022
I don't usually write reviews, but this company deserves it!! I am so pleased with the level of service and polite they always treat me. I am able to text when I need to schedule service and they are alway quick to respond, as well as making it easy to set and appointment, with the best customer service. I am also very happy with Tony who services my property. He has been here twice now and each time does a VERY through job, along with being very easy talk with on a personal level. If you are in need of pest control in the west valley I recommend Tony for service and Urban Desert for stand up service!
T J.
T J.
06/03/2022
Great work from Tony with Urban Desert Pest Control this morning at our home in Waddell. He was personable, educational, and did a really thorough treatment of the inside and outside of our home... service from Urban has always been great but Tony took it to another level, we look forward to our next visit from him.
Stephen T.
Stephen T.
11/11/2022
Tony Ramirez was my technician, totally professional and thorough!  Been using Urban Desert for the last 5 years and Tony is the best tech that has ever came out.  I will only ask for him from now on.
Argentina. M.
Argentina. M.
06/01/2022
I've used Urban Pest Control for 3 years now, they've treated my house for scorpions, camel spiders, and termites. I've worked with the owner Brad, his son Dax, and today with Bryce. I cannot express to you how detailed, professional, and caring this organization is. I am always impressed with the quality of work, their kindness, and their attention to detail. THANK YOU Bryce for an amazing job today, I am beyond impressed with your service.
Megen B.
Megen B.
9/27/2021
I moved to PHX 3 years ago and needed pest control at my home. After a few phone calls to several residential exterminators to get information on pricing and availability, I chose Urban Desert to service my home.

Urban Desert is always on time. They listen to my concerns and educate me on the pests that enter my home and how to avoid future occurrences. Scheduling is quick and easy via phone call. They even will text you when you are due for future treatments without hijacking your inbox. If you aren't satisfied with the results of a treatment, all you have to do is call them and they will send someone out to readdress the issue. Luckily, I've never had to call them back, but that policy, the lack of contract, the affordable pricing, and the ease of doing business with Urban Desert Pest Control is why I would recommend this business for your pest extermination needs.
Vanessa B.
Vanessa B.
09/07/2021
Urban Desert Pest Control was awesome! I live outside of their usual service area but they still came to my house and gave a thorough evaluation and estimate for termite services. I had my usual pest control company also give a quote but it wasn't nearly as thorough. So I went with Urban Desert. They came out to treat my home right away and Matt was so good about explaining everything. He noticed and brought another concern to my attention and offered to help with that as well without being pushy or high pressure. I felt like providing a quality service was his main objective.
I will use them again and refer them to friends, family and work associates.
Thanks Matt!
Heath M.
Heath M.
11/11/2021
We had previous experience with Urban Desert when we rented our house. After purchasing, I consulted a few other companies, but found that Urban Desert had the best prices. We used both their pest control services (roof rats) and their termite services (5 year warranty). All told, Urban Desert charged 25% less than other companies had estimated, and they had to do additional work which was not in the other companies' estimates.

Their pest control department is top notch. Beyond simple extermination, these folks fix pipes and seal all potential rodent entry ways. They do a great job! My technicians, Damian and Hyrum, were very friendly, hard working guys. They found the main rodent entry way in no time (a sewer vent pipe in the wall that had came loose, allowing rats, cockroaches, and sewer gas to enter our wall/attic). We scheduled all necessary services in that appointment, and all of my problems were solved in a week and a half.

I will continue to use Urban Desert, and if I can, I'd ask for Damian and Hyrum to help. Very happy with this experience, and would recommend to others!
Brian P.
Brian P.
05/01/2022
Urban Desert is great! Always thorough, complete explanation of services rendered, GREAT customer service and excellent results! We have them on regular scheduled service but this last week we had a bee issue. Tony came out and took care of everything in a jiffy! Thanks Urban Desert!
Jenn B.
Jenn B.
05/09/2022
I've been using Desert Pest Control at our new house since January & they've been awesome! We haven't had any bugs in the house & when we found a scorpion in our garage, they were out here so quickly to respray. Their customer service is always amazing & every guy we've had out here to spray has always been so nice!  We had Steve out for our first initial spray & we just had Tony out this morning. They both were very thorough & explained everything they were doing inside & out. We will always use this company not only because they do a great job but also because their staff is so friendly!
Asa T.
Asa T.
9/20/2022
I had termites at a previous home and I hate seeing them show up at my condo. Lucky I found these folks. Very easy to schedule, on time and ready to kill my termite enemies. They explained the process and completed the job with no problems. The tech cleaned up where he had to drill into some grout and wiped up. Pricing was actually a little less than I expected. Many thanks folks, I will be sure and refer my neighbors.
Norman B.
Norman B.
5/20/2022
I became dissatisfied with my previous pest control company after they were sold, and the service declined precipitously.  Searching for someone new, I was impressed with the positive Yelp ratings about Urban Pest Control.  My experience started with an initial email to Urban Desert for a quote.   They were very responsive, replying quickly.  I followed up with phone call to Kayla in the main office. Kayla is highly personable and answered all of my questions. We set up a initial service only 3 days later.  Quite frankly I was impressed and grateful they could do it so soon.  They provided a specific time window when they would arrive at our home, and the technician's name.

Tony was right on time.  I must say, Tony is a people person and an effective communicator.  He took the time to introduce himself and provide his extensive background experience in pest management. He wasn't bragging, he was merely assuring us he is a highly trained and knowledgeable individual in his field. This put us at ease , knowing we were not dealing with a rookie newbie.  We next discussed our particular challenges inside and outside our home. Our home is nothing special other than being on an oversized lot in Kingswood Parke. I have a combination grass/gravel front yard, and my entire backyard is rock.  My pests are the typical ants, (especially ant) crickets, and other small crawling critters.  I have lived in my home for 20+ years and have never seen a scorpion until last week, when I found one on the kitchen floor which I quickly dispatched with a fly swatter.  Needless to say, my wife & I immediately became unnecessarily paranoid, it was only 1 and did not find more.  Tony assured me the treatment application method would address any scorpions.  

Tony was not rushed at all. He took his time and methodically treated the inside of our home, and garage, followed by the exterior.  He also placed glue boards at strategic entry points in the garage.  He treated the foundation, yard, and fence line.  I could not have been more pleased with our initial service.   I'm confident future service will be equally stellar.  I look forward to a long and permanent relationship with this company.  

Thank you, Urban Desert!
Ashley T.
Ashley T.
4/16/2022
Been using this company for a few months now and they are fantastic! Matthew Lane just came out this week and did an excellent job, making sure to get every inch. Very nice and responsive, looking forward to having them out again!
Melissa B.
Melissa B.
09/07/2021
We have been using Urban Desert Pest Control for about four years now.  Mostly because their workers always arrive on time. That was a problem we had regarding other pest control companies. The others were like a cable company arriving between a 3-4 hour time span. UDPC workers are always professional and courteous as well.

We had a new hire today, named Tony. The company must train very well because we would never have known it if he hadn't informed us. He was in time, asked us all the right questions, took extra care regarding our dog, sprayed the house with efficiency and professionalism, swept for webs and rid our grass of the flying knats that were driving us crazy. Tony had a good sense of humor to boot. I don't know if you can request a worker specifically, but If we could have Tony every time that would be most excellent.

Check out Urban Desert Pest Control. They are worth it.
Maggie F.
Maggie F.
09/08/2022
Very impressed with the responsiveness and quality of the services we received from Urban Desert. We were unlucky enough to be plagued by a rat wandering around our home that we couldn't trap ourselves, and they came to the rescue just when we needed them! They helped seal up our home and set traps for any future rat friends, and made several follow up house calls. We feel 100% comfortable sleeping at night now knowing we're in good hands!
Marty F.
Marty F.
11/05/2021
We generally live in CA and come to our home in AZ when we can. Upon arriving this past week, I found evidence of termites - a single termite tube hanging from the ceiling in our master bath.

I immediately called Urban Desert (we are current pest control customers) and found that they have a Termite division. And they're busy. Took a few days before they could come out.

Matt arrived as scheduled and explained that this is evidence of Subterranean Termites. He further explained their process and, after measuring the property, the cost of treatment.

We agreed (current customers get a 10% discount!) and are scheduled in a couple of weeks. The treatment comes with a five-year warranty and will not only kill the current residents but will prevent further infestations.

Matt was very efficient so I requested that he be the tech doing the treatment.
Bianca R.
Bianca R.
11/04/2021
I wish I could give this 10 stars! First of.. Kayla was very helpful and very fast at responding to my message for a quote. I told her the problem and she knew exactly what to inform me. Gave me a plan and quote right away.

Secondly... Jim! Was very informative and pin point all the possibilities of the trouble areas I need to look into. Very detailed with explanations and very helpful.
Tim B.
Tim B.
3/28/2022
Call the number....... I dare you.   It will literally take you on a 6 step push button prompt adventure that never leads you to an actual person.   Simply wanted a quote for a termite treatment.   Great system guys
Caitlin B.
Caitlin B.
11/09/2022
I cannot recommend this company enough! We have used them for about a year and a half and have been nothing but happy with the service. Their techs are all super nice and friendly (especially Tony!) and they treat with precision. On the few times where we have seen live spiders during the summer, I just call them up and they send a tech right back out to treat again for free. But the vast majority of the time if we ever see spiders, scorpions, beetles, etc., they're on their backs dead at the perimeter. The stuff does it's job! And it doesn't smell or cause any harm to my kids, pets or livestock. If I ever forget that I'm due for a service, they text me with a reminder and set up an appt quickly and easily through text. So convenient for a busy, working mom! It's been hard to find good, reliable companies for various things around the house, but this is one company I scored on!
Chuck L.
Chuck L.
10/25/2022
I have been using Urban Desert Pest Control for nearly 10 years. All their technicians are very knowledgeable and professional. I have never had a missed appointment, I highly recommend Urban Desert for all your pest control.
Crys M.
Crys M.
3/31/2022
Urban Desert Pest Control has amazing people are quick and efficient. Today we had Tony come out who was professional fast, and even had an awesome joke. He took care of our bees was able to let us know where they might be getting in the house. Was able to finish pretty fast. Thank you Tony!
L F.
L F.
09/09/2021
Fabulous service from the initial email contact to set up the appointment.  The owner, Brad, came out for the walk through and he couldn't have been nicer or more professional.  He explained everything he was doing and came up with a plan of service.  Fortunately we had zero pest activity, but, this being Phoenix, one needs to be proactive.  The very next day Matt (the Termite Team Lead as well as an Army Vet - thank you for your service) was out to do his thing and he too couldn't have been nicer or more professional.  He explained everything in even more detail.  There were a few areas my husband didn't want to do the usual way and Matt had no problem giving us different options.  We thought he was extremely thorough and feel that our house is now well protected.  

We highly recommend Urban Desert to anyone looking for high quality pest control.
Kathie P.
Kathie P.
3/23/2022
Matthew came out & performed our preventative termite treatment. He was on time, polite, explained everything he was going to do in detail. The owner of Urban Desert came out & did a thorough estimate & also explained the process prior. Great pest control company! Highly recommend.
Karen S.
Karen S.
4/28/2022
I have been using Urban Desert Pest Control for awhile now.  Today we had Tony provide the pest service.  He is great.  All of the staff I have interacted with both on my property and in the office are really super friendly.  It is very easy to contact them. They are great with reminders for appointments and the techs let you know they are in the way.  All the techs have been loved by the dog so you can't do better than that approval.
Ofelia B.
Ofelia B.
9/30/2022
Very happy with Urban Desert Pest Control. They are super responsive to any messages and if I ever have a problem they resolve it quickly and everyone I have ever contacted has been very friendly. They are also great about sending reminders are keeping up with our service. Our technician is Tony and he is always on time and friendly. He does a great job taking care of all the areas around our house. We rarely see any insects in our home or around the house.  Definitely call them for your service and ask for Tony if you are on the west side.
Esti S.
Esti S.
2/27/2022
I had Rats Roof and I could hear them, I did contact  Urban, they came a few times put some traps, but no sign of rats, the next year the same story, Chad the owner came over and did send one of his guy and who inspected  the attic he sealed some of the holes and thanks God its quite  so far no more RATS!!!  Great communication with the office staff and technician.
Andra L.
Andra L.
10/26/2021
Matthew 'Matt' was fantastic! Other companies had scared me about the price and potential risk of damage to my patio when treating for termites but not Brad and Matt.
Matt was prompt, professional, thorough and my house feels cleaner of bugs already. No damage to my patio pavers and one of the only companies who stands by their product with a true 5 year warranty.
Would recommend!
Randy D.
Randy D.
3/23/2022
I had Urban Desert come out on Monday to spray for ants. After 48 hours. I'm already seeing excellent results considering they are attracted to my plants I have around the property. Worth giving a call and try their service. Thank you.
Tara B.
Tara B.
08/09/2021
I would recommend Urban Desert Pest Control to everyone! Their pricing is great for a one time service  and they didn't try to pressure me into a monthly plan.  They were able to come to my home very quickly for the service.  The receptionist was very kind and professional. Front start to finish they are the best!
Ethan P.
Ethan P.
1/14/2022
Every single person I interacted with at Urban Desert Pest Control was professional, courteous, and did exactly what they said they were going to do. My rodent control estimate ended up being honored, even when additional issues were found when proofing my home. Special shout outs to Hanna for being thorough, punctual, and doing amazing work. I hope I don't have to call you guys again, but if I do, I won't be sad about it. Thanks a ton!
Garrett F.
Garrett F.
10/01/2021
This review was for termite control:

A stand up operation, all around. From the scheduling, to the estimate (Chad), to the job itself (Matthew, an Army vet)- everyone involved was courteous, knowledgeable and professional. Amazing people, from top to bottom.

Initial costs may be slightly above some of the bigger companies, but with a top tier 5 year warranty (which is transferable if property is sold), ability to extend the warranty at a very reasonable rate, and high quality people- I'm more than confident in referring others to Urban Desert Pest Control.
Michael L.
Michael L.
3/30/2022
I love the fact that the group of people in this Company are just like a family. They are goal oriented and get the job done.
Tina T.
Tina T.
1/24/2022
Thanks again to Yelp reviewers. This company lives up to their reviews.  When I first called the lady on the phone was super nice and scheduled me in for a visit. Brad came out to look at our termite issue. He arrived on time and explained everything and gave me a quote. I had scheduled right after because I felt comfortable with the company's professionalism, knowledge, and pricing. I also felt assured knowing there was a warranty. Today Andrew and his team arrived and were right on time and were great. Work looked good and we are excited for the results.
Debbie D.
Debbie D.
7/27/2021
I found this company searching through Yelp for termite services. I read the many great reviews and decided to give them a try. I made an appointment to get an estimate and on the day of my appointment, the owner Brad came out. He was on time, he called me when he was on his way, he was friendly, very thorough and explained everything. Brad did not try to sell me anything else or pressure me into going with his company. His quote very was very reasonable so I called the office to schedule. On the day before service, Steve texted me to confirm and to see if I had any questions. The day of service, Steve and Hyrum show up on time. They were very friendly and Steve is very knowledgeable about what he does. He was patient with my questions and concerns. They did a great job and finished on time as promised.
I can honestly say I was pleasantly surprised that a company delivered in every way just like the reviews had said.
The office staff are also very helpful, friendly and patiently answered my many questions as I spoke to them before and after my appointment.
Awesome company and exceptional service!
Melody C.
Melody C.
02/11/2022
They are a great business and really take the time to explain everything they are doing to your house. They are always available and have a quick response.
Doug B.
Doug B.
05/09/2022
We just had a great customer service experience with Urban Desert Pest Control.  Tony arrived at our home on time, made contact with us and thoroughly explained the service he was going to provide.

The professional and positive customer service attitude he displayed was unlike anything we had experienced from other similar companies.

He was beyond thorough in treating our yard (Heavy Spray, Granules and dusting for cobwebs).  He really seemed to enjoy his job, maybe that is why he was so thorough.

One of their traps caught a field rat and Tony took the time to explain what type of rat it was and why they were caught in that particular trap.

Tony even closed the garage doors before he left.  5 star service, highly recommend this company because of the techs they hire.
Launi S.
Launi S.
12/27/2021
I do not think I've dealt with a nicer company. From beginning to end this place has been amazing. They were quick to respond, answered all questions and came out to handle a mouse issue at my moms house. I highly recommend them. It's just not often anymore you find a place with such outstanding customer service.
Teresa G.
Teresa G.
10/27/2022
Great Company! We have been using Urban Desert for a few years now and look forward to having Tony out on the regular. He is always professional, explaining what he will be treating and provides additional information when there are storms or weather changes that may change the timing or effectiveness of treatment (although there is very little that will deter the effectiveness of the product). Tony always has a kind word, sprinkled with some humor to bring a smile, and is super thorough. We look forward to continued service from Urban Desert Pest Control!
Erika A.
Erika A.
3/17/2022
Tony has been coming to service my house and every time he is very friendly. He always introduces himself regardless of how many times he's been to my house. He always ask if I've had any issue with pest. And he always explains what he is going to do to, spray granules, traps, etc. When he is done he always makes it a point to ring the bell and let me know that he has finished the job. I wish all service people where as friendly and thorough as Tony is.  Great job.
Mike L.
Mike L.
3/15/2022
Very professional,  Brad and his team came out to take care of the termite issue that i had.  Fearing the worst, Brad walked through the process during the inspection process and answered all my questions.
Kyle B.
Kyle B.
3/15/2022
These guys were absolutely incredible with every thing we needed.
We requested an inspection to see if there were any rodents and they did a completely thorough tour of all parts of the home. They made great suggestions and gave us honest answers and as nothing was found the inspection was free.
We spoke on the insects we did find and they did such a great job with preventative pipe dusting and control we haven't had any issues.
Both technicians were super friendly, knowledgeable, and a pleasure to deal with.
I would recommend them to anyone for any issues!!
Gia L.
Gia L.
03/11/2022
Our first time using Urban and it was quick & easy. Everyone on the team I've spoken too are very friendly to the woman who helped book inspection (didn't catch her name). To Steve (inspector) and Matt who came to treat were very professional and easy going.

They all communicate very well and Matt did a great job and was quick and efficient.

Thanks again Urban!
Frank B.
Frank B.
09/10/2022
Tony does a great job. He is thorough and personable. I highly recommend him. The pricing is great too!
Kate R.
Kate R.
4/20/2022
We are new to Arizona and enjoyed getting a good education on pest and rodent control from Chad. Little did we know when we bought our place, we had a major rat problem and needed to take care of it quickly and professionally. So today, they came and set us up to get rid of rats. At the same time, Tony came out to spray and preventively rid of pests (cockroaches, scorpions, etc.) and he was extremely friendly, knowledgeable and courteous. We feel like we're in good hands with Urban Desert!
Michelle E.
Michelle E.
06/07/2021
Love these guys. I have them come out quarterly to spray in and out of my house and I haven't been disappointed yet!
Patti B.
Patti B.
02/01/2022
We had Tony from Urban Desert Pest Control come to our home and he was amazing! Tony was very pleasant took his time and sprayed everywhere. He did a great job and we will definitely request Tony for our next visit!
Rebeckah L.
Rebeckah L.
2/25/2022
My experience has always been very positive with Urban Desert Pest Control. I had an issue with termites last year and they were very helpful in answering all my questions and didn't feel rushed to make a decision on treatment. The owner personally called me to go over different methods and treatment options. The pricing was well under the quotes that I received from other companies and the warranty they provided after treatment was the longest. The service agents are friendly and are able to provide quick turnaround appointments which is also a plus.

I recently noticed what I thought was new termite activity and made an appointment for the next day with a technician. Matt was the tech who was assigned. He was very polite and arrived promptly. I appreciated the fact that he took the time to communicate the work that he had done when he was leaving because I was not home at the time.

If you're having a termite issue, I highly recommend using Urban Desert Pest Control for the job!
Holly S.
Holly S.
1/19/2022
These people are so nice! We had a roach problem after one of the walls of our old structure was ripped out. The tech looked like a kid, but he was extremely knowledgeable and polite. Although we bought a package, we have seen only one roach since the first treatment. They invoiced a few days after the service-- That tells me they are very sure their customers will be happy to pay.
LeAnne P.
LeAnne P.
3/30/2022
We have been very happy with Urban Pest Control. We have been using them for over a year now and they are great! They are reasonable, great service and not pushy with a contract and are fine with us scheduling as we see fit. Today, we had a new to us technician, Tony. Tony was very personable, extremely thorough and very experienced. Hope to have Tony again!
Tim S.
Tim S.
05/04/2021
Responded very quickly to my online contact. Provided a free quote for the work we wanted. Their number was well below that of a competing quote from one of the nation wide majors.  They answered all my questions to help me be comfortable that I was getting an 'apples to apples' quote, including the warranty.

They showed up ontime and completed all the work as agreed. The home and yard were cleaned up with nothing left for us to do except not worry about termites anymore.

I would highly recommend this locally owned and operated business.
Sandy B.
Sandy B.
3/22/2022
I found some rotted wood under a kitchen cabinet that was troubling. Based on Yelp reviews, I selected Urban Desert Pest to help me figure out what was causing it--I suspected termites. I liked the idea of it being a local, family-owned business versus a franchise of a national company. Not being an expert on termites, I had visions of having to deal with pitches for massive (and expensive) treatment programs and not knowing whether I really  needed them or not. Imagine my surprise when Brad (the owner) checked out the area of concern and told me it was not an active termite infestation. He suggested I measure the damaged area and check it occasionally to see if there was any change, but his professional opinion was that I shouldn't lose any sleep over it. No charge at all for his visit.

God Bless him! Such a pleasure to deal with an honest guy who didn't try to scare me into buying something I didn't need. You can bet he'll be the first person I'll call if I do need any sort of pest control. I'll tell my friends they should do the same.
Ryan W.
Ryan W.
4/29/2021
Incredible service. Not only was their pricing competitive, their communication before, during, and after our first appointment was *chef's kiss* (that's a good thing).

During our appointment, our representative was incredibly friendly and very helpful when it comes to tips and advice.

My only request is that they update their billing/payment system a bit more, as the current system (while quick and easy) could be more invoice-centric (I.E. Click here to pay your bill, it's connected to your account, you're good to go).

I fully intend to continue working with Urban Desert Pest Control!
Kate E.
Kate E.
08/05/2021
I appreciate how quickly and professionally Urban Desert Pest Control took care of my termite problem. They applied a full treatment and then handled the termite trail hanging down from the ceiling. They do a fantastic job on the flagstone patio out back as well as the garage. The charge was exactly as quoted and the work was done very well. The inspection and quote were explained very well and I was able to make the decision to hire them instead of their competitors.
Thank you Urban Desert Pest Control.
L. T.
L. T.
3/16/2022
Matt L. the great termite guy (great with customers, very unpopular with termites), the schedulers and others there are generally personable, earnest and appear to know what they're doing... In June '21, I had them treat for termites. paying for a 5-year warranty.*

So far they've been out recently since when icky new termite tubes appeared in another location--along the wall connecting our townhouse to the neighbor's, responding promptly and courteously...

So, so far all good!

* any return of the termites within that time period, the Urban Desert Termite Assassins come back and treat it for free.
Chad F.
Chad F.
3/13/2022
I recently switched from another pest control provider and I have to say....I can't recommend Urban Desert Pest Control enough! They responded very quickly from the moment I reached out. The technician showed up to my house and was very professional and thorough inside and outside of my house/property. Their pricing model is also very great and they even come out between visits if you need anything take care of....at no additional cost! Highly recommend.
Courtney M.
Courtney M.
7/28/2022
Jim came out to give our interior and exterior a spray for the usual pests and went ABOVE AND BEYOND!! He spent time explaining the products used and how to keep our pets and kiddos safe around them. Jim took the time to put us at ease about the little pests we were seeing in our recently purchased home by taking an extra few minutes to look at our photos of unidentified bugs around the house. He was so thorough and even had us give a call to the termite side of the business as we had previously used their company for termites and may need a refresh! Jim was efficient, allowing our treatment to not feel invasive in the least! We're so glad the previous owners suggested Urban Desert, everyone from the office staff to the actual service technician is a true five stars! Thank you Jim!!
Teresa F.
Teresa F.
09/08/2022
The company was very responsive to my online inquiry.  And once we agreed on service, they were very quick to get us scheduled. Jim was our service provider.  He was very courteous and took extra time to explain their service and set expectations as well as emphasize their 100% guarantee.  He also made a recommendation for a device that helps with mosquito control that has seemed to help a lot to diminish our annoying flying insect population. I am glad I found Urban Desert and I highly recommend them because of their responsiveness and follow through!
B L.
B L.
7/23/2022
Tony came to our home and did such an amazing job! He was very knowledgeable and knew what he was doing. If you need any service he is the besvgiy for the job! Thank you Tony for making feel better about the service we were paying for.
Amber P.
Amber P.
6/13/2020
Highly recommended. Dax was a professional, polite and knowledgeable young man. He addressed our issues with these pesty flying ants, educated us about how we can better prevent further problems and did a thorough job spraying inside and out. Their price is straightforward and they do not lock you into a contract. He was right on time and was finished within an hour. I am very pleased with their communication as well, texts confirming the appointment and the ability to call or text directly for any questions is a great piece of customer sup. We have pets and I have never done exterminator services so we had a lot of questions, they answered right away and answered all of my questions. Give them a try, you will not be disappointed.

Update: Service is still stellar, I had them come back out when we started seeing ants in the kitchen (9 months since I had service). Danny was professional and prompt. Great customer service! I had to reschedule my appointment twice due to work conflict and they were so easy to work with. I text a request for reschedule and they accommodated me with a quick reply! I highly recommend this business!
Sarah T.
Sarah T.
12/20/2021
I was very happy about the services we received from Urban Desert.

The owner,Chad was so knowledgeable and kind. We also met two other techs that helped that were great.

Hyrum went out of his way to ensure sealing of our home was done properly. He was so efficient!

Matthew L. Also helped and was very professional.
I will definitely be recommending them and using them again if needed!
Kristine M.
Kristine M.
2/28/2022
I had a contract with Bills Termite. They needed to come out during the times of high covid numbers and their person refused to wear a mask. That actually was a great thing because it let me to look for someone new and I found this company. Brad came out to do the estimate and Matt came out for the termite treatment. Wow. Great people, great service, and great results. Matt even made sure I have a way to call him directly if need be.

I highly recommend this company, you wont be sorry.
Leila K.
Leila K.
12/02/2021
I have nothing but good things to say about Urban Desert Pest Control. At both the consult and the actual treatment appointment, Matt was prompt, polite, and thoroughly explained the termite treatment process and their company policies. The cost was reasonable and their warranty was better than the other company's I received a quote from. I also want to recognize Donna, who scheduled my appointments. She was so personable and nice- I really enjoyed chatting with her. Every interaction I've had with this company has been friendly and professional and I would absolutely recommend them!
Stacey M.
Stacey M.
12/17/2021
Service is consistently amazing. All of the techs I have had are professional and super helpful. I had Tony today and he was awesome. He explained everything and was very thorough. I previously had Juan come out and he he even pulled my trash cans in for me abs put them away, which is absolutely not his job. Highly recommend this company!
Luke D.
Luke D.
11/05/2021
If you have pest or rodent problems look no further. Urban desert control takes time to understand any concerns or problem areas. We have them come on a quarterly basis and could be happier
Amelia T.
Amelia T.
10/13/2021
Matthew Lane did a great job with helping fix our termite issue. Very professional and helpful. Thank you!
Anthony S.
Anthony S.
3/25/2020
Brad initially gave us the quote and then Matt/Tino did the work on the house. Brad was one of the nicest people that I have ever done business with! He was professional, informative, and went way above and beyond to help with out.

Matt and Tino did an outstanding job as well! they helped me moved a bunch of my stuff that was leaning up against the house (3 our of 4 sides of the house). They were really nice and did a great job. Professional, hard working, and friendly.

This company was amazing overall. Product was good quality, price was very competitive (I received multiple quotes), and timelines both with the quote and job.  

As a person who doesn't recommend companies very often, I HIGHLY recommend them to everyone!
Lori W.
Lori W.
10/08/2021
Matt came out to treat our garage today because we didn't realize that we needed to move everything away from the inside perimeter for them to drill when they came out 2 weeks ago. Anyway, when he was here two weeks ago, my husband mentioned that he really liked their hats and was wondering if he could get one. When Matt pulled up today, the first thing he did was hand me a hat for my husband. :) It was something so insignificant, yet really stands out to a customer. Again, it just goes to show that this company truly values their customers. Thank you, yet again, for your outstanding service. You all do amazing work and I am not afraid to share our experience with others. Urban Desert is the best in this business!
Connie P.
Connie P.
07/01/2022
Excellent and professional!  Brad was so prompt and courteous.  I highly recommend this business.
justin t.
justin t.
5/28/2022
Contacted them after receiving a quote almost a year ago. Was fully expecting them to provide a new updated quote as inflation has increased prices lately. But, they offered to use the previous quote and came out and provided top notch service. Wish Brad and his team the best in supporting family owned businesses. Highly recommend.
Chris C.
Chris C.
11/12/2021
We had them treat for roof rats.  They were on time, friendly, had great follow up and communication.  We have not had any issues since.  We have them come out and update the bait box once every 3-6 months and the pricing is very reasonable.  They are honest and upfront!  Keep up the good work :)
Quinn H.
Quinn H.
4/15/2021
We have used Urban Desert for pest control at our home in Scottsdale and they have done a great job treating both the inside of our house and the outside. Urban Desert does a great job of communicating and showing up on time as well as doing quality work. We recently moved to a new property and look forward to continuing to use them! When we moved we noticed some termite damage and Brad was able to come out quickly and walk us through a treatment plan. Codie and Hyram completed the termite work and they were amazing! Quick, thorough, and very professional. I would highly recommend them.
Shawna G.
Shawna G.
10/23/2021
Found this business on Yelp based on the reviews and contacted them to help with all the black widows we were having. They were kind, affordable, responsive, and timely. The technician came out and was very thorough and an all around nice guy. I found one spider after the initial visit and they fulfilled their guarantee no problem and came back out to re-spray that area. The difference in just this first (and follow up) spraying has been amazing.
Dave J.
Dave J.
10/11/2021
Urban Desert does a great job of scheduling and always arrives on-time. You can tell they hire the best in the industry... Tony Ramirez did a great job with our monthly service. BTW... haven't seen a scorpion in the house since we've used them... it's been 2 years. Thank you!!
Vanessa G.
Vanessa G.
12/18/2021
Matthew has done such a FABULOUS job on my termite situation for the last 2x already. I love that he's explains what the plan is and answers all my questions with such a great positive attitude. Urban Desert Pest Control are 100% reliable and will get the job done.
Christina M.
Christina M.
9/16/2021
These guys were great. Jim showed up on time, was very friendly, courteous and got the job done efficiently. It was also a nice + that he was a LA Kings fan like us, we got to talk hockey while he took care of the house for us. Will definitely be using them again and have signed up for regular servicing thru them. Thank you!
Rob K.
Rob K.
11/02/2021
Matt came out today for a retreat and was timely and thorough. Great attitude and got the job done and explained everything.
Joan J.
Joan J.
10/22/2021
We had Matt as the technician come out to my parents home and do a termite treatment he was awesome! He addressed every concern and made sure that the job was completed perfectly I definitely will be using urban desert for any future pest control needs and Matt especially was great!
T E.
T E.
7/23/2021
They were really helpful and professional.  I'd refer them anytime!
They also gave my dad a military discount.
Ryan H.
Ryan H.
11/09/2021
Tony came out today and he was super thorough. He was a really nice guy and communicated with me really well. He was even running ahead of schedule and called me to see if it was OK if he came early. Definitely a great company that I would recommend anyone use if you're looking for a reliable company to keep the bugs away.
Ryan W.
Ryan W.
08/12/2021
These guys did a great and fast job. They cleaned up well after and both men were very polite and gentlemen. MATT and Tyler were awesome .

I would 100% recommend .
N S.
N S.
11/01/2021
Very punctual, great communication - really explained what to expect after treating for scorpions.  A+
Rachel E.
Rachel E.
10/08/2021
Our house was previously treated in November 2020. We just discovered another termite infestation on our outside porch post. Matt L. came out to treat it and he did a wonderful job. He answered all my questions and was very considerate. Thank you very much! Will definitely use again in the future.
Shanti B.
Shanti B.
9/28/2021
We were looking for a quote on termites and came across this company on Yelp. They are extremely responsive. Matt came out and did our inspection. He was very informative and gave great details on what needed to be done to get rid of the termites. The pricing quote given was very reasonable as well.
Bryan G.
Bryan G.
01/03/2022
Urban Pest Control has been tremendous to work with.  Prompt, professional and very friendly service from everyone we have come in contact with.  This is a very well run organization.  Thanks for everything!  Bryan & Amber Gelster
J B.
J B.
05/11/2022
We have used Urban Pest Control services for years and are always pleased with our service. Tony was our technician today and he was very thorough and informed us of another service we were not aware was offered. He was friendly and worked efficiently.
Armando O.
Armando O.
10/31/2020
These guys are the best, from customer service to the techs coming over are all super professional and get the job done right. Since I have been using these guys haven't seen any critters at all. Chemicals are pet friendly and haven't had any issues with my small pet.
Austin H.
Austin H.
9/27/2021
I've used Urban Desert for several months. They are great - good service, knowledgeable people, and our pest problems are gone now! Special shout out to Tony - he's taken great care of us and clearly communicated what he was doing, was thorough, and shared his expertise.
Chey W.
Chey W.
04/11/2022
Our first time using this company, and from start to finish Urban Desert was responsive and helpful.  We are in a new home and wanted to stay on top of prevention.  Tony, our technician, was great.  He explained exactly what he would be doing throughout the home, was knowledgeable about the services/product, and was very friendly.  Happy we found Urban Desert Pest.
Joshua U.
Joshua U.
03/02/2021
Urban Desert Pest Control is a family-owned business that takes their work seriously and treats their customers professionally.  

Brad, the owner, came out the next business day available after sending the initial request on Yelp.  He called before before the appointed time that he was on his way, and arrived on-time.  Once I showed him the evidence of termites, he explained the situation and what he would be doing to complete the quote for the project.  Various times during his inspection I would ask him questions regarding the work and basic information about the pest.  He was knowledgeable and professional at all times.  He said that he likes to come out and meet his customers, which is definitely a nice to see from a local business.  After shopping around other offers, we decided to schedule Urban Desert Pest Control.  

We were able to schedule an appointment within 7 days.  Codie and Matt were assigned to our job.  Once again, the company called ahead before their on-time arrival.  They were very friendly and outlined the expectations during the time they would be there, notably that there would loud drilling.   They were extremely thorough and even inspected previous areas that were improperly treated.  They were efficient and wore proper precautions at all times.  One thing I really appreciated about these guys is that they cleaned up after themselves and didn't leave a mess after the job.  

It's been about a week, and no signs of pests yet.  Even if they come back, the work is guaranteed for 5 years.

Great local company that employs professional and friendly people and stands behind their work and product!
Johnny V.
Johnny V.
8/28/2021
Excellent service & easy payment methods. Tony came and did a great job & informed us on what next steps we needed to take.
Colleen M.
Colleen M.
12/24/2020
I LOVE this pest control company!! Initially I went with them because of their good reviews, and the fact that they don't require a contract. I will stay with them, because they are really good with communication, and so polite, friendly, and respectful of our home. Jeremy has been doing our spraying, and we adore him. He's very thorough, and takes time to talk to me and answer all of the questions I have. He even came out after the first spray to do a follow up spray when I found a scorpion in our pool. He kindly informed me that the no pest guarantee was for indoors, but still resprayed outside at no additional cost because I was so freaked out.
Very professional and pleasant company to work with. Highly recommend!
Marsha R.
Marsha R.
12/13/2021
We had the pitter patter of little feet in our attic that were not invited!  After checking a few sites we saw that Urban Desert Pest Control had consistent 5 star ratings and decided to choose them.  We are so glad that we did.  From start to finish, they walked us through the entire process and I don't think we have ever had such amazing communication from a contractor in like-ever! The technicians were all fantastic and explained everything as we went along. The pricing is in line with the work that had to be done. And they trapped our unwanted guests.  We will use them for any pest control going forward, and living in Arizona, there's always going to be something!
Steen B.
Steen B.
08/07/2021
After having gone through 2 other companies that didn't seem to be able to take care of the crickets, urban came out and did an awesome job, none in sight now, having them come from now on. Professional, fast and reliable.
Mary C.
Mary C.
12/10/2021
They gave me great advise for free!  I had a swarm of bees I thought would be a problem.  They advised me they often move on after resting in a new place.  And that's exactly what happened.  In 3-4 days they had moved on.
Thank you for your help!
Michael R.
Michael R.
01/06/2021
These guys came highly recommended by neighbors, and they didn't disappoint.  

We had to deal with termites on top of everything this year threw at us, so I was pretty upset when I found the tunnel in our laundry room.  Brad, the owner, came out and checked our situation.  He immediately reassured me the problem was REAL, but also very treatable.  

He took measurements of the outside of the house and gave me a quote that didn't put me into sticker shock.  I was actually very *relieved* that we could solve this issue without having to take out a second mortgage, if you know what I mean.  

Emily and Nikki handle the office tasks, and they are a joy to talk to on the phone.  You can hear the smiles in their voices, so it is obvious they work for a great company.

The appointment was scheduled and Brad's crew, Matt and Codie, showed up on time and ready to work.  They were courteous, friendly, and professional.  They made sure all my questions were answered.  They worked efficiently, as a team, and made sure the job was done correctly.  They left no doubt that they valued me as a customer and as a neighbor.

Awesome job!  I wouldn't hesitate to recommend them.
Ryan T.
Ryan T.
09/05/2021
Both Chad and Matt were great to work with. I had a unique situation and needed this done quickly, and they were able to work with me.  Thanks guys!
ZA T.
ZA T.
12/01/2021
Needed to find someone to treat my home for termites and was referred by family to Urban Desert Pest Control - and they were by far the best choice for the job! The quote process was quick, easy, and extremely low pressure - kinda like talking with an old buddy about how to take care of my home. And the more Brad shared about the company and his philosophy on business, it was a done deal! Matt came to provide the service and what a nice guy! Obviously knows his stuff, did a great job, and explained the process, details, and post-service support well. I'm signing up with Urban for routine pest control very soon - just gotta break up with the other company first. If you need pest control, I can't imagine you'd be disappointed with Urban Desert.
-Z
Julia J.
Julia J.
10/19/2020
Amazing job, Jim is a wonderful guy and takes the time to provide tons of info on the pests and critters that apparently love my home. Scorpions are the favorite around here and he even came back out to respray (free of charge) since I was still seeing them in the house and garage and since he did that I haven't seen a single scorpion or even a dead one in a trap. Kayla was extremely kind as well when I reached out to make an appointment and get a quote. Quick response times and all around friendly service. Even had the owner reach out to see if we were satisfied which is a step above and beyond. Can't recommend this company enough for all your pest control needs!
Erica A.
Erica A.
02/10/2022
This has been a great company for me.  Their prices are fair and they do not require a contract.  They also offer a 60 day service guarantee.  I think the owner treats their employees well as I usually get the same person on my route, Tony, who is very friendly and communicative.
Spencer W.
Spencer W.
03/04/2022
1st time using them and made decision based on previous comments.  Tony was extremely knowledgeable and provided spectacular service. He saw things I hadn't even noticed and went above and beyond. Definitely recommend and thank you Tony!
Fran G.
Fran G.
12/10/2020
After noticing a little termite tube starting and a few dots that would turn into tubes in our den, I called Urban Desert and Brad came out for review and quotation for all our pest concerns. Super nice gentleman, very professional and I knew I called the right company!
We had Terry out first to dust the exhaust pipes on the roof. First step completed by another professional technician. Thank you Terry!
This morning we had Matthew & Cody out to do the termite treat in our den where those creatures were trying to disassemble our home from the inside!  
Again both technicians were professional and did a great job!
Next step will be whole house termite treatment which was scheduled for today... but the lovely rain happened so rescheduled.
Thank you Urban Desert for relieving our pest concerns.
Great Company! Great Service!
Adam Y.
Adam Y.
11/11/2021
Very happy with Urban Desert. They show up on time and made termite service easy. The rates  are affordable I did the 5 year plan.  Matt the technician was very professional.
Karleen T.
Karleen T.
3/24/2022
Tony did a fantastic job. He called 15 minutes before arrival, was thorough and personable. Knocked on front door prior to leaving to let me know what he saw and that he completed the job. Thank you Tony.
Sylvia T.
Sylvia T.
09/01/2020
Termites!!!! Yuk!!! Every homeowners nightmare!!!

Early this morning, Urban Desert Pest Control, was onsite to tackle these vermine!!! What an incredible company!!! I met with Brad, the owner, on Monday where he thoroughly explained options and the whole process, then scheduled service THE VERY NEXT MORNING!!! I was flabbergasted it was so soon!!! This morning, his crew, Matt and Tino, called, and texted, they were about 35 minutes away, which would put them right on schedule. What great guys!! They helped me finish moving boxes in the garage, and did a few extras for me. They were thorough, and cleaned up my property beautifully when completed.
What a great experience and wonderful company to do business with!!

If you need termite inspection/treatment please call Urban Desert Pest Control!!! Nichol, who answered the phone was delightful to work with. I can't say enough great things about Brad, the owner. He was so very knowledgeable, honest, straightforward, and just a pleasure to work with!!! Then his crew, Matt and Tino, they were so nice, kind, helpful and sweet!!! What a great asset for their company!!!

Truly a great company to contract with!!!
J C.
J C.
9/18/2021
Tony came out to spray our house as protection against scorpions and other insects. He was highly professional, friendly and competent.  I have used other companies before but I have never seen a company be as thorough as this one. He worked diligently both inside and out on my home. Extremely impressed and happy with the service and looking forward to recommending this company to others.
Matt W.
Matt W.
9/17/2021
I had a bit of a termite problem at my house and the Urban Desert team was all over it. They were very responsive and helpful. Chad L came out and inspected the home and gave me a good walkthrough of the approach to take and scheduled a timely response to have it treated. Matthew L came out a couple days later to my house and performed that treatment. He was on time, friendly and very thorough. A big thanks to the guys and I will definitely call them the next time I have any critter trouble (but won't be termites!).
Michelle A.
Michelle A.
3/16/2022
We've been using Urban Desert for a little over a year now and they have always been great. Recently, we had the pleasure of having Tony as our technician since Al retired and he was great! Super nice and personable guy who did a really thorough job which we so appreciate. I've already recommended my sister to use Urban Desert, and I will continue recommending UD to anyone else that is looking!
Victoria Y.
Victoria Y.
9/16/2021
Exceptional service from Urban Desert Pest Control, especially from Steve. He's friendly, reliable, and keeps the critters away.  We live in a desert setting, and that's super important to me. We have monthly service and it's great.
Nancy C.
Nancy C.
9/14/2021
Horrible service! Left 2 messages for a call back and 24 hours later, still no return call. How do they stay in business?
Lyrker A.
Lyrker A.
11/03/2020
If every service was this good, I wouldn't procrastinate so much.

Urban Desert was very thorough in explaining what they were going to do to get rid of my termites. After trenching all around the house to treat the foundation, they replaced the soil almost perfectly. Very professional. No pressure for long-term contracts. Just good service.
Crystal V.
Crystal V.
7/30/2020
1 word, AMAZING! There is a reason these guys have almost 500 - 5 star reviews! We moved into a new place and found new friends. By friends I mean scorpions,  spiders and I did not want to wait to see what else there was to discover. In between conference calls and meetings I reached out to them via Yelp, I got everything scheduled via text, and then got my invoice that I could immediately pay via email. You guys make it so easy to work with and we appreciate that!
Since your visit we haven't seen anymore friends thankfully!
Meredith K.
Meredith K.
10/30/2020
Best pest control company ever!
We have owned four homes in the valley and have used other companies in the past that just never really seemed to want to be there
Then we move to Gilbert and we find the most amazing company we have ever had the privilege of working with-urban pest
Above and beyond- If you are fortunate enough to have Jeremy come out to your home, you will be so happy!!! What a wonderful man! Everyone I have talked to in this company cares and they make sure you are happy!
I will only ever work with them regardless of where we are living in the valley
Thank you for being amazing! 5 Stars! highly recommend!!!
Amber M.
Amber M.
09/08/2021
We have used Urban Desert Pest Control for years and have always been happy with their treatments. However, today we had a new technician, Tony, who was EXCEPTIONAL. He did an absolute amazing job. He was incredibly thorough and very knowledgeable. He took his time and was not in a rush even though it is hot and humid outside. He made sure to get every nook and cranny inside and outside our home. I hope he stays in our neighborhood and we continue to have him as our technician for years to come!
Mamta V.
Mamta V.
02/05/2022
Urban Pest Control has saved the day on more than one occasion. They are thorough, friendly, and professional. Andrew and his partner did a great job on a preventative termite treatment earlier this week. Highly recommend UPC. One recommendation is to get an online scheduling system. It's a bit of a pain to receive an email reminder and the only way to schedule is by phone. We've tried to schedule a recurring monthly service, but it hasn't worked out.
T M.
T M.
10/20/2022
So I got termites less than 6 mos after I moved into home that was inspected and no evidence. So I tried to treat them myself. Well that only works on the surface. After coming back from mini vacation and seeing so much activity in my interior/exterior garage and exterior front door area. I had to make the calls to find a termite company, I came onto Yelp and pick 4 companies based off the reviews. I chose Urban cause their reviews were awesome. Their prices were extremely fair. When Tino arrived to do my inspection. He was just one of the coolest people. He made me feel comfortable going forward with the service. He explained everything to me, he was trying to overwhelm with blah blah I didn't understand. He was just awesome. I called the office and spoke with a very nice woman (don't remember her name) but she got me set up and re explained things to me. I was assigned Shawn, who came out yesterday. He was super chill and I was cool. I was hoping I would get someone just as awesome as Tino. I've gotten the bait and switch in the past. Not this time. Shawn detailed, he was informative about every step he was doing. He explained to me what I should expected next, etc. Once he was done. I contact the offices and spoke with Jasmine. She was terrific. Believe I hate spending money of stuff like this. I wanted to buy a 55' for black Friday. Thanks to Urban I probably will still be able too. They truly earn their reputation. I hope I don't need them for any other pest issues but if I get any I will only call these guys. They treat you like family. They give you great service. They make you feel at ease. They take you to the cleaners. They make you take the time to write a great review cause their are so great at what they do. Thanks URBAN
Rachel R.
Rachel R.
4/18/2022
The technicians allow us to contact them on their cell which I truly appreciate however we have in writing that we are not supposed to be charged and we have been getting an additional WEEKLY charge of $81.25 after paying over a grand. Issue has not been resolved and story keeps changing. Office is impossible to work with.
Justin S.
Justin S.
7/20/2020
I highly recommend Urban Desert for any & all pest control needs. They're prompt, courteous, respectful, and most importantly effective!   Al is our regular guy and he's great. Very attentive to our property and the pests were trying to keep out.  This is a great company to do business with!

10/10; would recommend!
Mayr S.
Mayr S.
1/14/2021
We found termites recently and interviewed 3 companies, we hired Urban Desert Pest Control, my husband was impressed with the family run Company. The day of the treatment the staff Matt/ Codie/ Steve  Arrived on time, they were very courteous, professional and work well as a team
They use top of the line chemicals Termidor HE & SC and guarantee their treatment 5 years which is better than most! No wonder they are #1!
Diane K.
Diane K.
4/15/2022
My husband and I were looking for a company to provide termite prevention services for our home in Goodyear.  Urban Desert Pest was recommended to us, and we are so happy we went with them.  We had a quote from another company which was higher in cost, and since we had recently installed expensive travertine tile on our patio, we were concerned about the drill holes required to impart the preventive chemical.   Matt did the initial inspection and he was great; then Andrew and Tyler showed up on time to performed the work.  Not only were they done in less than the time quoted, but you cannot even tell where any of those drill holes are in the travertine.  Amazing!  Highly professional, technical experts in their field.  Everyone we dealt with at Urban Pest was very nice and knowledgeable.  It was a pleasure doing business with them, highly recommend.
James F.
James F.
9/23/2020
After scheduling multiple quotes to manage our termite issue, Urban Desert Pest Control was the best value for the best product and warranty, by far.

Our service was performed a few weeks ago and we are extremely happy with both the technicians that came out (very nice, knowledgable guys) and the peace-of-mind knowing we are fully covered. Super-friendly, responsive and willing to back up their work. I highly recommend them.
Celeste C.
Celeste C.
7/16/2021
AMAZING customer service. GREAT value. EXTREMELY responsive. PET FRIENDLY. I am the type to do a lot of research before committing to a company or product. I quoted several other pest companies and Urban Desert had the BEST price. They were very quick to respond to my inquiries on Yelp and even respond very quickly to texts and call backs. They were not pushy about monthly/bi-monthly plans and respectful of my desire for a one time service. Johnny was our exterminator and he was very friendly and quick to get the job done! Although I originally reached out for a one-time service, I will certainly be contacting Urban Pest again for future services!
Debby K.
Debby K.
10/13/2021
Termites!  There's something no homeowner wants to find, but after reading the favorable reviews of Urban Desert, we decided to give them a call.  Brad, the owner was able to come out to do an inspection and give us a quote the following day, and even though we were a bit rattled by this new problem, Brad reassured us and left us feeling that this was something they would be able to take care of for us.  Their quote seemed like a fair price, and we scheduled the treatment.  
Exactly on schedule, Matthew, the technician who did our application arrived and did the required treatment in a timely and professional manner.  We really couldn't tell that anything had been disturbed when he was finished.  Matthew was a great communicator and made sure any questions we had were answered.  I would certainly call them for other problems if any should arise, but the Termites aren't a worry any longer.
David M.
David M.
7/27/2021
Every interaction with Urban Desert Pest Control is professional and personable. This is a great business that delivers on commitments. Scheduling is usually done by text which I love. Bugs in my house don't stand a chance because of Urban Desert!
Kate B.
Kate B.
1/18/2022
OMG Hanna of Urban Desert not only knew her stuff (viola...no pests) but was the nicest and smartest person. She fixed a problem that was just hanging on, ya know?  Call them, ask for her, problems solved.
Megan H.
Megan H.
6/22/2021
Just moved in to a new house and started using them about 4 months ago. We have had a great experience! They responded quickly to start our service, and explained everything that they offer and what to expect. They provide great customer service and are well priced. We are really happy with them and recommend them to anyone looking for great pest control!
Kent G.
Kent G.
05/10/2021
I just moved into a new build and have already seen the nocturnal pests within my house. Jim Redd came out, was very professional, wore a mask, wore slip covers on his shoes and took the time to show me ways to keep bugs, scorpions and anything unwanted from getting in my house other than the spray that he applied. He didn't rush anything and took the time to educate me on pests, where they come from, how to keep them out and showed how the spray that he applied would bring them out during the day, when they only come out at night, the spray really works! I now have a much better piece of mind, thank you Jim, I will be using you guys from here on out.
Melanie D.
Melanie D.
3/29/2022
I have been using Urban Desert Pest Control for a year and 1/2 and have been very happy. They provide excellent communication and easy scheduling. Tony recently treated my home and his service was exceptional. He is very personable and thoroughly explained the treatment provided. Highly recommend!
E B.
E B.
3/23/2022
Just had Tony out to our house yesterday and he did a very thorough job, even taking down the cobwebs around the yard, on top of our usual spraying.  This company is incredibly reliable and they always show up when they say they will. And since we started using them over a year ago we have had no more bug or critter issues like we did before. They've been great!
Justin W.
Justin W.
5/13/2020
Tino and Matt just finished up termite treatment for me. Super nice, professional guys. I chose Urban Desert Pest Control out of 3 companies that I received quotes from.

Chad, Tino, and Matt were great to work with from quote through service completion. A+
sharon d.
sharon d.
9/16/2021
This company takes extremely good care of my home. I am petrified of scorpions having been stung twice before. They do a great job of getting rid of them. They are friendly and answer all my questions. I am moving to a new home and will be using them again.
Rita L.
Rita L.
03/08/2022
Matt L came to do a termite inspection in my condo. I had previously used another company to spot treat and I wasn't fully understanding the process and/or how the treatment works which caused further anxiety of it all. He was very thorough and patient. He was honest and explained the process. The estimate was better than any other place I sought after. I had further questions and reached out to him and he promptly replied helping ease further anxiety. I really appreciate the going above and beyond as I have had countless experiences as a new home owner of lack of care from different companies/individuals. I have a termite treatment scheduled this week and I will update on this as well, however, Matt is not doing this one. In general dealing with Urban Desert has been easy and honest. Thank you!
Caesar K.
Caesar K.
1/21/2022
We've been using Urban Desert Pest Control since 2018 and Jim has always been excellent at treating our home. He's very knowledgeable, confident, and consistently on time, which is important with dogs and napping kids. We've had zero pest issues when we use their service. Would give 6 stars if I could!
Annie K.
Annie K.
1/15/2021
After reading the many positive reviews on Yelp, I decided to give Urban Desert a try for new termite inspection and possible treatment. They were able schedule me for a free inspection fairly quickly and they were on time and very courteous. They gave me a treatment plan which was very affordable. The treatment team consist of Matt, Codie, and Steve. The team was on time, very courteous, and professional. I had lots of questions for Matt and Codie and they were very patient with me and took the time to ensure I was informed. The team did completed the job without delay and without leaving a mess, which I greatly appreciated. I would feel confident in recommending them to all my family, friends, and co-workers.

Matt, thank you for your services in our military!
Chad L.
Chad L.
10/17/2020
Follow up rating....still 5 stars!  Second time they have come out. We have minor issues with spiders and crickets. Each time these guys come out they are completely professional, thorough and customer service oriented. Our service tech texted me twenty minutes before arrival and was there exactly when he said he was going to arrive.  He started by asking how things were going and I was able to share some areas that I was concerned about. He took his time, and treated both the interior and exterior.  When completed, he followed up to make sure he specifically hit the spots I was concerned about. Over the years I have worked with quite few Pest Control Companies and Desert Urban is by far the best one.  I recommend for sure.   They understand good customer service and are just nice guys!  If you have the need support this business, you won't be disappointed.  

I would also add that he was diligent about following distancing guidelines, wearing a mask and keeping plastic covers on his shoes before entering the house. Great job guys!
Wendy K.
Wendy K.
05/06/2021
Thank you Matt & Hyrum for treating our termites!  Also in the past for getting those pack rats off our roof!  Thank you for honoring our wishes not to disturb any of our surrounding desert wildlife critters!!
Jennifer B.
Jennifer B.
04/05/2021
We had treatment for termites and everyone at Urban Pest Control were a please to work with. Very professional and knowledgeable. Cody and Victor explained the whole process thoroughly and cleaned up after all that they did. We will use them again for any pest control needs.
Rhonda D.
Rhonda D.
07/09/2021
Really appreciated the fast response and conveniently timed inspection. Matt and Tyler performed our service.  They were great to work with: prompt, fast, friendly, knowledgeable, efficient.  We had heard great feedback about Urban Desert Pest Control, and now we can say first hand that they are an excellent team. Very happy to have found them.
Becky P.
Becky P.
07/08/2021
Just had my regular service for eradicating and proyecting my home against bugs. Outstsnding. Steve was thorough and effecient. He spayed whole house and yard. Just feel so confident with this service. Thank you Steve and Urban Desert!
Kristina S.
Kristina S.
12/21/2020
Highly recommend this company. They are knowledgeable and professional. We use them for ongoing services, we had a termite issue and they came out right away and completed the work with a full team in just a few hours.

Matt, Cody and Keegan were amazing! They were very professional and customer oriented 10 out of 10!
Linda W.
Linda W.
2/18/2022
Our experience with Urban Desert has been 100% positive. The owner, Brad, came to inspect our home, measure the linear footage and give us an estimate for termite treatment. He explained the process clearly and answered all my questions in a manner that indicated a thorough knowledge of his trade and complete confidence in that knowledge, his method and the product he uses. I ask a lot of questions and I'm used to answers that are kind of mushy and sometimes just plain wrong. Not with Brad. He knew what he was talking about. The crew did the work in a very professional, efficient and friendly manner. Even the office staff was friendly and helpful. You just couldn't ask for a better experience all around. Very happy to recommend Urban Desert.
Nanci B.
Nanci B.
2/17/2022
Responded quickly to our urgent request for diagnosis and treatment. Termites eradicated!
Charles S.
Charles S.
9/16/2021
I feel like the best way to write reviews is start with the TLDR if only because my actual reviews tend to fairly long.

TLDR: Great Company, Courteous and Understanding Employees, No Complaints. Hire them. Matt was awesome.

Actual Review:

My experience with Urban Desert Pest Control started the same way everyone else's did. We got pests and we needed them dead. So I did my research and ultimately made my choice based on the sheer number of excellent reviews here on Yelp; they painted and excellent picture and a free estimate would make our decision.

Setting up our appointment over email (I can't begin to wax poetic about big a positive that is) was simple and straightforward and went by with no issue. Just a few days later Brad the owner came out to perform the estimate himself and was concise, personable, and incredibly professional and understanding. A definite delight to to talk to. He was additionally incredibly upfront about the companies schedule and the wait times we would be looking at for the work we needed done.

After scheduling for our actual treatment we were assigned Matt who continued the customer service trend set by Brad and was professional, courteous, and most importantly understanding. Most importantly because I forgot to properly do the treatment prep required and he was incredibly cool with my mad dash to quickly move everything on the back patio and he even helped move a few of the heavier items something definitely out of scope with what he signed up for. No complaints at all on his part. He didn't even mind our overly vocal dog.

After all of that the work itself was completed quickly and efficiently in short order and I have full confidence that our pest problem will shortly be a thing of the past. Best of all the price was quite reasonable.

5/5 Would definitely recommend.
Val C.
Val C.
05/05/2021
Great business. Very knowledgeable about our concern and solved the issue in 2 visits.
T-Squared S.
T-Squared S.
2/21/2020
Urban Desert Pest Control

We highly recommend Urban Desert Pest Control.

To begin with the owner, Brad, gave an excellent overview of what his company would do and what the warranty would cover. His lay language description of their chemicals and method of application put our minds at ease. Urban Desert Pest Control was on time for all appointments.

Tino and Matt, the termite technicians, were very careful and thorough in their application.  They carefully moved the furniture for the one internal application.  Not only did they put booties on their shoes to keep the rugs clean, but also as the pictures shows put booties on the ladder.

Matt took my husband around the outside of the house and the garage and explained in detail where and how the chemical was installed, the strategy and process, pointing out some places where they had treated where the previous company had not six y ears ago.  We were so pleased that we gave them some fresh baked cookies and water.

We highly recommend Urban Desert Pest Control.
Lyndsay V.
Lyndsay V.
02/08/2021
AWESOME.  Look no further!!! We had scorpion issues and not only did the team come treat us and advise on prevention, but they are so friendly, efficient and always on time.  I'm so impressed by their techs that I've always tipped.  That's how good they are!  We also did the attic dusting and home seal because were from out East and didn't want to take any changes whatsoever.  Super happy we did as it gives me peace of mind!  They are fairly priced too and pet friendly!!
Megan M.
Megan M.
11/29/2021
From quote to treatment we had the best service from Urban Desert! We shopped around and they were by far the best value for termite treatment -offering a 5 year warranty. As a new home owner they were a relief for us. Matt completed our service and he was very thorough and knowledgable. Even the woman in the office who scheduled our appointment was so sweet and accommodating! We will highly recommend them to our family and friends!
E S.
E S.
4/23/2020
I was pleasantly surprised at how quickly they responded to my request. By the next day I was getting both my termite inspection and pest control services.  Dax was very polite and professional.  He is very approachable and friendly so asking him to spray around our shed and give extra attention to our windows, because I'm paranoid like that was very much a relief.  Their team is a wealth of knowledge when trying to prevent pests from entering our home.

Thanks for your great service. I will be keeping your company under my favorites list.
Glynn D.
Glynn D.
02/08/2022
Haven't seen results yet as Johnny Ayon came out today but I'm hopeful. Rats need to be gone. As far as service and price I was very satisfied.
Victoria S.
Victoria S.
4/30/2021
Very professional and accommodating.  They charged a reasonable rate and warranty with annual service.
Joshua A.
Joshua A.
5/25/2021
What a wonderful company to work with! We were referred to Urban Desert from another pest control company to treat our termite issue, and could not be happier with how the situation worked out! The owner Brad personally called us and reassured us they would take great care of us and was able to get us on the schedule quickly. Matt and Garrett were sent to handle the task and they were extremely professional, kind and answered our million questions we asked with ease. Not only is this company professional but I have confidence they did the job right! Thank you for being awesome!
Lolo P.
Lolo P.
04/06/2021
I haven't had to use a pest service in a long time, so I no longer had any connections to anyone. I started with Thumbtack and this company replied immediately and it was a Sunday AND a holiday. Kayla explained everything to me and was able to come out next day. Al performed the service and was very knowledgeable and nice. I had a lot of questions and he answered them all in a kind way. I also no longer see any of the pests. I would highly recommend Urban Pest Service. Thank you.
Justin Y.
Justin Y.
12/20/2021
Brad came out and gave us a quote and explained the service along with what would be done. Matt and Tyler just completed the termite treatment exactly as Brad explained. Communication was excellent, came on time, completed by when they said and did what they said they would do. Seems easy enough to do, however those items from many don't happen often enough anymore. If you need treatment don't hesitate to use these folks!
Christopher Q.
Christopher Q.
1/26/2022
Outstanding!  Matt, Jared and Erik treated our home for termite prevention today. They were on-time, friendly and extremely professional. Matt explained everything in-detail and answered all of my questions. My experience with this company has been great from start to finish.  The office team has great customer service and the first call to get an estimate was easy. Brad (the owner) came out to give us an estimate and impressed me with his professionalism/knowledge. I've already mentioned the fantastic job the guys did today, so I highly recommend Urban Desert Pest Control.
Allison L.
Allison L.
12/13/2021
We switched to Urban Desert a few months ago and could not be more happy with the decision. Communicating with the office/scheduling/billing is so convenient, and the techs do an amazing job. Tony did a fantastic job today; he was thorough, made sure we weren't having any current pest issues, and was super nice and friendly- which is always an added bonus. Thanks, Tony and Urban Desert Pest Control!
Ambrose T.
Ambrose T.
3/29/2021
Matthew and Codie did an awesome job. They we're thorough with their explanations and we're helpful through the entire process. The prices were fair, and I'd certainly book them again if I had to!
Jon B.
Jon B.
03/11/2021
When we moved here 6 months ago one of the services we had trouble finding a good provider of was pest control. After a few failed attempts with others we found Urban Desert. These guys are fantastic. Get this, they called us back AND showed up when they said they will! Jokes aside, they are very knowledgeable and friendly folks, we use them for our regularly services and had the house termite treated as well. Matt and Codie did a great job with that and James does a very thorough job with our regular services. Prices seem right in line with others, too. Highly recommended!!
Deena M.
Deena M.
05/08/2021
Another great review for UDP!  Damian Fasolino.  We have an attached shed on side of house and the bunnies and other creatures were making shelter and digging holes under the shed...and then to become victims of coyotes.  The remains would be laying on the side of the yard.  So I called UDP and Damian  did a fantastic job of rodent and bunny proofing under the shed.  Excellent work.  You can tell Damian takes pride in his work and customer satisfaction!  Thank you Damian!
Kara L.
Kara L.
11/08/2021
We have been using Urban Desert Pest Control for almost five years now and we have been very happy with them. I will never use another pest company! Today we had the pleasure of meeting Tony and he was very thorough and friendly. He let me know he was new but in the business for 10 years and would act as though it was the company's first time servicing our house so he was very detailed. He was also very nice to our dogs! Thanks again Urban Desert for doing a great job!
Rebecca D.
Rebecca D.
05/03/2021
We are a veteran family and we love working with this family owned business. They have treated our house for general pests and termites. Today, Matt and Hyrum were professional, quick, and kind. They gave us the military discount which was great but we also found out that Matt is an Army veteran as well which is a bonus. We love supporting small businesses, especially during Covid, and knowing we are supporting a military family as well is awesome. Highly recommend!!
Kay D.
Kay D.
4/25/2022
As soon as I moved into my first home, I knew I needed to find a pest control company ASAP! I did my research and stumbled upon Urban Desert Pest Control. Becoming a recurring customer was one of the best decisions I've made, to date! While neighbors complain about spiders (and whatever else), after consistent bi-monthly treatments for a year, I have been in the clear. Living in the desert, we're bound to see a critter every now and then (even with frequent pest control visits). With that being said, Urban Desert stands by their guarantee and has ALWAYS been quick to resolve any issues. Anytime I call the office, I'm greeted with the best customer service-always! I've seen a few different technicians and all have maintained the amazing customer service that I've grown to expect from Urban Desert. Most recently, I was blessed to have met and receive service from Juan.L. This young man was respectful, knowledgeable, eager to go (what I would consider) above and beyond, and genuinely kind. He honored all of my house rules and did so with a smile! It has been two weeks since Juan.L treated my home and I've had zero issues. I am very appreciative to have Urban Desert. I hate bugs and bad customer service- two things I never have to worry about thanks to Urban Desert!
Scott A.
Scott A.
8/19/2021
Great service, Al was thorough and asked a lot of questions to see what needed to be addressed.
John D.
John D.
02/03/2021
Had Urban Desert come out yesterday, they did a great job with my termite problem. Did the whole house, cleaned up, and were also very nice throughout the entire process. I highly recommend them, also the guys that came out...Matt, Codie, Victor!
Randall E.
Randall E.
09/11/2020
This place is the best. I used them forever at the home we lived in and recently sold, north of Arrowhead Ranch. They did bi-monthly pest control for me at prices and service nobody could beat. I also had them do a whole house treatment on termites about a year ago. The results were outstanding. I backed right up to the mountain, so bug control was challenging. They made our pest volumes for down to literally zero, and when we did see bugs they were toast. The termite treatment I purchased also transferred to the new owner, which I'm sure the purchaser of my home appreciated.

I now live in the Kierland area, and have once again started service with Urban Desert. My new home even cones with the internal pest control loop built into the home. I've chosen not to answer their knocks, calls, or mailers. I may be the only one in my neighborhood not using them, but oh well. If you value service, as well as price/value, I don't know of a better place in the valley.
Dan F.
Dan F.
6/30/2021
This is a long review, so I'll summarize my experience with URBAN DESERT PEST CONTROL up front. This company is devoted to its mission of controlling pests in the home (or elsewhere) and does so in the most professional, efficient and cordial manner. Other companies, regardless of size, could take a lesson from URBAN DESERT PEST CONTROL in how to effectively run a business and provide the level of personal customer satisfaction that is so sorely missing from many, if not most businesses today. The specifics of my experience follow:

I purchased my home in Feb 2021. I am writing this review in late June 2021. About 2 weeks ago, during my pest control company's (URBAN DESERT PEST CONTROL) bi-monthly treatment, termites were discovered in my garage. I searched through the closing documents from the purchase of my home and found a certification that the home was termite free. I don't know if this was determined merely by inspection or if the home was treated during the escrow period.

The prior owner of my home seemed to have used, in almost every respect, the low(est) cost, sub-par equipment, products and workers whenever making any improvements to the property. Though I don't know this to be the case with pest control companies, it was my assumption that a sub-standard company was employed in this regard.  

The technicians sent by URBAN DESERT PEST CONTROL for the bi-monthly treatments arrived on time and all seemed pleasant, efficient and truly interested in keeping my home and property pest free. I therefore decided to pursue the termite treatment with URBAN DESERT. The owner, Brad, made a formal termite inspection and confirmed that the area noted by the prior representative was indeed an active infestation. He was quick to assure us that the area in question was not a serious problem and could be treated quickly and effectively and that there would be no property damage. We agreed to a full termite treatment which includes an initial 5-year, transferrable warranty which is extendable on a yearly basis for years 6 thru 15!!!

The technicians who performed the termite treatment, Matt and Hyrum, arrived promptly at the appointed time, and took the time to inform me and my wife of exactly how they'd treat the property. A question arose as to whether we wanted them to drill into our pool deck. Matt explained the pros and cons and explained that whether we had them drill in the area in question or not, the warranty would still cover the entire property. I could not have been more pleased or surprised.
Kristen D.
Kristen D.
2/22/2021
We have used urban desert for almost a year and had nothing but amazing service! James is always our technician and I love how he knows us and our property. He always text before he arrives and is courteous. He does a very thorough job throughout the home & is careful to pick up on any new activity we should be aware of. A+ service.
Adam M.
Adam M.
6/25/2021
Of every professional company I have ever called I have never received such pleasant service as I have from Urban Desert. I hired them to do a termite treatment on my home as well as start regular pest control services. Getting the pest control situation under control felt daunting but, Urban Desert has supported my needs from the start.  Jeremy and Brad have both been excellent to work with.  The rest of the team has also been great.  Every time I call they are cheerful and pleasant and they make me feel like they were just waiting for my call.  So overall if you are looking for a reliable and trustworthy pest control company you literally cannot go wrong with these guys!
Alyssa F.
Alyssa F.
10/12/2021
Now I can see why this company has 5 stars! This company was quick, efficient, friendly, reasonable and thorough. I'm happy I chose them to service my first home.
Michelle L.
Michelle L.
09/06/2021
They didn't do any work, but they did check my place for roof rats and were very honest. I appreciated the suggestions he made. I'll definitely call again.
Jennifer S.
Jennifer S.
2/24/2021
Thanks Jim for taking care of my house and yard today.  My other bug service made me wait weeks to get service. Happy to find local business for pest,bugs etc
Cindy C.
Cindy C.
10/21/2019
Urban Desert doesn't require contract and offer excellent service for pest control. Getting a quote over the phone was easy and scheduling was quick. They were punctual and thorough. They guarantee their work for 2 months which is nice if I need them to come and spray again. Highly recommend.
Matt S.
Matt S.
3/24/2021
***One more update***

Immediately after I posted the last update Brad (owner) reached out to me to offer to pay for the new inspection with a company that will provide the documentation.

I am very happy with his willingness to reach out and try to make it right.

My last update was at 4 stars, but I have now edited back to 5 stars.

From what I can tell, Brad does take the time to read and respond to every Yelp review and try to make things right with the customer.

In my case I needed a service they do not provide at the moment and I did not know the right questions to ask until my bank requested specific documents.

Please note... I do not plan on taking him up on his offer to pay for the inspection, as the money is really not a huge issue (It's less than $50).  

I will be using them for future pest control since their customer service is great!

***UPDATE***

I am providing this update as a warning to anyone that is in need of a termite inspection as part of a VA home loan.

This is not the company that you will want to use as they do not provide the necessary documentation to satisfy the VA requirements and will in the end leave you frustrated as you have to hire a different company to get the necessary documentation.

I am now on the fence as far as using them for any further pest control needs since I did mention I needed the service as part of getting a VA loan for refinancing my house.

I still feel they provide a good service, but it would have been nice to know that they do not provide the needed documentation, so I could have hired some one that did provide that documentation from the start.
Phil F.
Phil F.
4/30/2021
As always urban desert performed flawlessly. Matt and Hyram  were prompt, professional, and thorough. Matt explain the entire process and the warranty and answered all my questions.   I would highly recommend this company for both termites as well as insect exterminations.
Gary C.
Gary C.
9/14/2021
Went with the recommendations from neighbors and scheduled a first treatment today.  Impressive.  They were here a long time.  Sprayed inside and out.  Set traps.  Simply the best service I have ever used.  They will definitely be setup for regularly scheduled visits.
David J.
David J.
11/07/2019
Best experience by a pest control company by far. I was licensed as a branch 2 & 3 field rep in California and they provide their service that is bar none superior to any pest control company in the valley. Al is a fantastic gentleman with a lot of patience and shows great pride in his work. Took care of all my problems the first time. This company has earned a customer for life.

*Update* 11/7/19
Dax was our pest tech this time around. He was very thorough, took his time and listened to why wife's concerns and acted on them. We got two wins with another 5 star in my book. Keep up the good work guys!! Fantastic work no matter who your tech is!
Robin G.
Robin G.
4/29/2020
This was the first time ever having to deal with termites.   The owner personally conducted the examination.  He went over the issues we were experiencing, how to treat the problem and the process his team would follow.   We scheduled treatment and his team showed up promptly.  
They were very conscientious about our property, and performed their treatment.    They cleaned everything when they were done.  If I didn't know their process it is doubtful I would have seen that they were here.  
Very satisfied with the way everything was handled.     We highly recommend them to anyone.
Allyson A.
Allyson A.
10/22/2021
It seems like lately we have been in need of an Exterminator more than I would like, but Urban Desert Pest Control has come through for us once again.  They are always prompt, friendly, and affordable.  Today Matt was here to take care of an issue.  He was very polite and explained everything to me.  Thank you Matt and all of Urban Desert Pest Control!
Vic R.
Vic R.
4/14/2021
Excellence across the board. Received a response to my original query that went to several pest control companies hours before anyone else got back to me. I pay attention to the small details when doing business with someone. If they take care of the little things, 99% of the time, they perform across the board.

Brad called on us first. Obviously knows his stuff, and seems to care about meeting his customer's needs above making a sale. Explained everything that we ever wanted to know about AZ termites and what the treatment for same entailed down to the smallest detail.

Codie and Hyrum were here within a week to treat our home for termites and seem to be highly competent, and went out of their way to be polite, caring, and efficient. Both excellent ambassadors for this business.

Highly recommended.
Azhar H.
Azhar H.
12/01/2021
Urban pest control. is awesome. We had our second service down a week ago and our technician, Tony was amazing . He did a thorough and detailed job and was extremely friendly communicative and knowledgeable.
Alex V.
Alex V.
11/22/2021
I was very impressed at the level of service and expertise that Urban Desert Pest Control provided to my home this month! From the inception of the service, Emily was great at communicating via text and yelp when they would come out for the initial walk-through and the actual service date. When Chad showed up as the reviews talk about he definitely impressed me!!! He took the time to explain to me the type of treatments performed on my home before and what they would be doing that sets them apart. He was very friendly and helpful in answering all my questions and walking through my property and the total cost of treatment.  On the actual date, Matthew Lane showed up just as scheduled, very polite, professional, and helpful. He took the time as Chad did to tell me what he would be doing and that he wanted to ensure that when it was all done that I was very happy with the service. I was extremely happy with how helpful he was in assisting me to move things out of the way and put them back. It truly felt great having them service my home as they treated it like it was their own! I look forward to doing business with them in the future. Thanks, Chad and Matt!
Katey M.
Katey M.
09/09/2021
These guys have been great! We had a huge ant issue with all the rain recently and Juan fixed us right up! He was awesome. Great customer service and even made sure our dogs were comfortable with him in their home! Well worth it!
Joanne T.
Joanne T.
10/06/2021
It was more good luck than good fortune finding these guys!  We've been using their services for over two years and have had nothing but great service from every one of the techs they've sent out.  Our latest tech, Tony, is incredibly thorough and truly cares about making sure everything is done right.  Since we've started using Urban Pest Control, we've not seen one live bug in our home nor in our yard (except for those that fly!).  Highly Recommend!
Melanie S.
Melanie S.
12/14/2020
Amazing!  Trustworthy and so much integrity!  Call them, you won't be sorry!!   We needed a termite treatment or inspection on a house we just purchased.  He really helped us.  2 thumbs up and 5++ stars!!
Shannon D.
Shannon D.
12/13/2020
My husband and I have been with urban desert for every other months spraying inside and outside. Always impressed with all the techs we have. Recently after a grading issue in our front yard we identified some termite tubes under the carpet. We are fixing the grading issue but wanted to be proactive to stopping any other damage. The owner of urban desert came out and went through the process. He was very informative and used zero scare tactics. Having been a customer for so long I knew I could trust them. About a week later Matt, Codie, and Keegan came out to complete the job. They were so quick and Matt took the time to go through afterwards everything that was done and made sure I had his card if questions came up. Always an A plus from this business! If you haven't hired them please do! Love supporting such an honest family business!
Alisha G.
Alisha G.
03/07/2021
Urban Desert definitely deserves 5 stars! Excellent service, excellent communication, excellent employees all around an excellent experience!
I initially reached out for a quote for termite treatment and was able to communicate with their office via text message and followed through with a phone call.
Brad came out for an inspection and provided me with an estimate. He was very personable. Their price was more than fair (especially for the product they use) and offered a 5 year warranty. Brad was very knowledgeable and wasn't pushy at all, which I appreciated.
On treatment day Matt and Codie showed up on time and got right to work. Both were very friendly and cleaned up after themselves. They also treated under the sinks..I didn't know was necessary but they explained why. Overall great experience
Negin R.
Negin R.
11/02/2020
So happy I found Urban Pest Control. I live in Los Angeles and I was looking for a professional and effective exterminator for my moms house. She's elderly and is deathly afraid of scorpions. They came out promptly and stayed true to their word that if there were any other scorpion sitings they will come out again free of charge before the next scheduled appointment. Super friendly employees and text friendly. Highly recommend to anyone.
John M.
John M.
9/27/2021
We have been using Urban Desert Pest Control for about 4 years now. They are always very thorough and had great results. We have the treatment done every 2 months but on very rare occasion, we need to call them for a retreatment. They are always very accommodating to our requests and do a thorough retreatment when they come. Today was a case in point. After the last treatment followed by days of monsoon rain, even with water activated granules they used, we found a scorpion in the garage so we had to call for a retreatment. Tony came out and did an excellent job in treating, not only the garage but the entire perimeter of the house and the backyard fencing area. We are very grateful for their thoroughness and prompt response to our request.
Wayne C.
Wayne C.
8/22/2021
We had a great experience with Urban Desert Pest Control. The owner Brad was very helpful in his inspection, walking us through the termite treatment plan, and giving us all our options without any pressure. The team that came out to do the work (Matt/Tyler/Andrew) was very friendly, showed up on time, and got right to work. They did an excellent job, and cleaned up after everything they did. I'd definitely recommend Urban Desert Pest to a friend
Jim W.
Jim W.
08/09/2020
I contacted Urban Desert Pest Control for a termite problem based on the Yelp rating and the reviews and I was not disappointed.
From the initial visit of the owner Brad, to the crew of Tino, George, and Matt. the whole interaction was courteous and efficient. The crew worked fast and left the areas they worked on cleaner than when they arrived.
I would not hesitate to use them again for any Pest Control issues.
Jane K.
Jane K.
08/03/2019
We have been getting a few cockroaches and ants inside the main house as well as the casita, so we shopped around a few pest control places and decided on Urban Desert Pest Control. I liked that Urban Desert didn't have a lockdown contract for a year. Gina was very friendly and the information requested via email was promptly sent over after our phone conversation. We were also able to schedule a service the day after my initial phone call.

Dax came earlier than scheduled, but gave me a call prior to arriving at the house. He was very informative and thorough in inspecting different areas of the house that might be the source of my pests. I don't know if the spray works quite yet since it's only been a day, but I appreciated that they offer a 60 day warranty. Will definitely be using Urban Desert for any pest control needs in the future.
Nicole H.
Nicole H.
8/23/2019
We have been using Urban Desert for about 2 years now and have always had a great experience (both with the employees and NEVER seeing any pests)! This past time was especially great though and I think is a great example of what a quality company they are.

The scheduler input my appt incorrectly into the system and we didn't realize until they didn't show (not a normal thing and the first time it had happened in 2 yrs). They asked if I could reschedule for the following Monday but we had already paid to put our dogs in doggie daycare so I really needed it to happen that day.  They called an employee named Al, who was willing to stop by on his way home on a Friday to take the extra appt. Not only was he super apologetic for the schedule mix up but he had a great attitude and did an amazing, thorough job (which I can't say every employee would do at 6 pm on a Friday). He was AMAZING!

Mistakes happen and it was great to see that they really took care of the customer in this situation and did what was best for me (and probably not for them). Would recommend to anyone in need of a great pest control company!
Tommy L.
Tommy L.
12/17/2020
Urban Desert has handled all of our pest control since we bought our house 1 year ago and has always down an awesome job. Today, we had our home treated for termite protection. Matt, Codie, and Keegan came by right on time, did a very thorough job, and were very, very polite and easy to work with. 10/10 would highly recommend!
Samantha J.
Samantha J.
09/03/2020
I am so glad I came across this company on Yelp. The owner came out to my home for a quote on termite prevention and I will definitely be choosing this company. Super honest guy. He explained everything very well and left a brochure to explain his treatment and how the chemical works. I look forward to doing business with Urban Desert Pest Control!
Dean B.
Dean B.
02/10/2021
It started off rough as there were some scheduling issues but they were able to still come out and complete the work on the scheduled date. I can't comment on effectiveness of the product but I did my research and they use the best product. I was really impressed with Matt and Codie that did the actual work. They were extremely professional and courteous which is hard to come by these days. Work is done very well and they cleaned up after themselves which also is hard to come by. All in all highly recommend this company. Even though there were scheduling issues they made it right which what counts. I'm glad companies like this still exist where they actually care about the work they do.
Katherine C.
Katherine C.
9/16/2021
We've been using this company for a couple years for General pest control, and then a week ago we saw evidence of termite damage. These folks came out within days to inspect our house and explained the process of addressing the termites. Matt came out to our house and did an excellent job today. If you're looking for a comprehensive and affordable termite treatment program Brad and Matt are your guys!
Jacqueline S.
Jacqueline S.
02/10/2021
I found signs of termites so I called urban desert because of their great reviews. And now I understand why they have great reviews! Matt and Codie did a wonderful job quick and efficient. Very professional guys and know exactly what they were doing. I'm very satisfied with the work and the continued service we will have in the future.
Brooke K.
Brooke K.
8/21/2019
Urban Desert was actually the second pest control company we had come out for our ant problem, and unlike the first company, Urban Desert actually resolved our issue!

From my very first interaction to the service being completed, my experience was positive. The lady that answered the phone was incredibly friendly and did an awesome job describing the service, answering my questions, and scheduling. Dax was the one that came out, and he was very professional and courteous, and based on our total lack of bugs, effective too!

I would highly recommend Urban Desert and plan to use them again - the service was great and the price was right!
Patrice C.
Patrice C.
4/29/2020
Tino and Matt were wonderful. They arrived right on time and were thorough and neat with the termite treatment. They drilled holes all around the foundation applied the chemical and then closed the holes with cement.
My house got a 3 year treatment two years ago. No holes were drilled and it took them 30 minutes.  Tino and Matt spent a full two hours. They cleaned up after themselves and put back anything they moved.
Finally, the business part of Urban Desert is fantastic. They contacted  me after the initial estimate. They followed up with helpful reminders when appropriate.
I don't leave internet reviews because I want the smallest electronic footprint possible. I'm willing to expand my internet presence to compliment Urban Desert.
Be safe everyone.
Robert E.
Robert E.
7/19/2019
Just switched from another Pest Control company that was charging me an extra $10 for scorpion spray a month, and Wednesday, after they got done spraying, i went in my backyard with a black light and found 3, Very Alive, Scorpions!!!!   bye bye

Just had Al from Urban Desert out this morning 07/19/2019, and he was very professional, very personable and actually talked to me and discussed what was involved (that never happened with my previous company).

Considering i just got my first spray today, i can only go by the staff at this point, and so far, 5 STARS!!  but, i'm sure their stuff will do the job too!

Highly recommend Urban Desert
Jeanne Marie H.
Jeanne Marie H.
09/09/2021
Tony was awesome! He was super thorough and very nice. Addressed all areas that I mentioned and answered any questions that I had. Urban Desert Pest Control is lucky to have him! He did an amazing job!
Beau J.
Beau J.
11/30/2020
Matt, Codie, & Keegan exceeded expectations. On time, worked me into packed schedule to accommodate me before scheduled garage Epoxy date (they drill into garage concrete). The customer service was great, and they let me know everything that was going on the entire time. Gave me options and ensured me warranty would cover anything that didn't take. Have full faith we will not have termites again. As Realtor/Designer, I'd have full faith in a this company as a referral to clients. Great Job! Thanks
Shanelle K.
Shanelle K.
10/01/2019
We love Urban Pest Control. Al is the person we usually work with and he is so kind and thorough, you'd think he owns the place!

We highly recommend this service!
Sascha S.
Sascha S.
6/24/2019
I'm terrified of scorpions and they kept marching into my house after another company didn't do the job right. Urban Desert is the best! They spray everywhere- including all our rock-vegetation around the house, they're friendly, and they only need to come every two months (the last company came monthly and it was STILL ineffective!)... and we haven't seen any more scorpions! We see plenty of dead bugs outside, which is a sign their stuff works. Found them via our neighborhood Facebook group and I'm super pleased. I no longer live in terror of scorpions in the house. Sounds dramatic, but those things are scary looking.
Brian F.
Brian F.
08/03/2019
Just moved into a new neighborhood in Surprise and covered with bugs, crickets, spiders etc.  Al has been incredible.....professional, observant, and is quick and efficient.  
5 stars for the company, 6 stars for Al.
Dennis S.
Dennis S.
6/16/2020
We had bug and scorpion problems when we first bought our home in Phoenix over a year ago.  We tried several different pest control companies with limited success.  After my wife got stung by a scorpion and had to go to the ER, a neighbor recommended Urban Desert Pest Control.  It was a happy moment for us.  They came in and our pest problems simply went away.  One of their many great technicians stopped by for our Bi-Monthly service and as it is now beginning scorpion season, protected us once again.  Jim was super knowledgeable, very professional, and very efficient at laying down protective barriers both inside and outside our home.  We highly recommend Urban Desert Pest Control and all of their people!
Shiyu L.
Shiyu L.
08/04/2021
A quick turnaround - when I say quick, it's that they are able to put me on the schedule on the next day. Matt and Tyler provided great services and very responsive with all my questions and concerns. They came in, they move my stuff in garage, and they do the treatment. Very polite! Also, prices are much reasonable compare to other quotes I received!
Tara M.
Tara M.
07/09/2020
We have had Urban Desert for the past 3 years pr so. I am deathly afraid of bugs, so finding someone good was a top priority when we moved here.  We have been so happy with this company and impressed with the level of customer service and responsiveness. For the most part, we have always had Jose come out and he's awesome; just the nicest guy. We look forward to chatting it up during his visits.
Nathan J.
Nathan J.
11/10/2020
Dave just finished spraying my house up in North Phoenix and I could not ask for better customer service. He took the time to explain everything he was doing and why he was doing it for future reference. He also gave me a few tips on things I could do to prevent bugs from getting in our home. Awesome job! Definitely recommend
Sdhn 7.
Sdhn 7.
04/05/2021
Thank you Urban Desert for doing a great job as always.  You're technician Johnny was very efficient, professional and courteous. I've always received quality work with a quality product from this company. I'm confident in knowing that I chose the right one!
Brent R.
Brent R.
12/27/2020
We have been using Urban Desert for a few months now, and have been very impressed both with the quality of the treatment and the helpfulness and friendliness of the staff.  We recently had Matt, Codie, and Keegan come out to do a termite treatment (which was quite a bit more involved than I realized) but they were quick, clean, and professional, all wearing masks (thank you!).

We also love that we can text you for scheduling! So convenient! Appointments start on time and it's easy to communicate with the technician.

Look no further! These folks are the best!
Erin V.
Erin V.
10/08/2021
Tony was awesome and the service was great!  Had ants again and he came right out!
John F.
John F.
3/23/2020
We chose Urban Desert Pest Control as it was highly rated on Yelp. Brad responded to our inquiry through yelp immediately (well before anyone else). Brad worked with us in-depth via yelp messenger to understand our concerns and needs, a dedicated conversation that made us fee like we was prioritizing the conversation with us. Brad thanked us for the opportunity to work with us.

We met Dax, who greeted us kindly and took great time and care to listen to our concerns and explained how he planned to address them, what to expect, next, and what extra precautions we should take with our toddler and pets. Dax even provided us some extra sticky traps for our peace of mind and use. Dax was very thorough and was in and out with an hour (even with taking the time to ensure all our questions were addressed). Payment was easy, as they accepted credit card in person or via their website.

We look forward to continue working with them.
Craig B.
Craig B.
10/18/2019
Great first impressions!
Tuesday (10/15/2019) was my first day of services with Urban Desert Pest Control. Brad arrived and we walked my property and reviewed what services he was going to provide. He determined that he was going to do an overall spray for pests and specialty spray for my ant problem. In addition to that he also setup 2 bate traps for my current kangaroo rat visitors.  He completed the job and educated me on how it all works, and that was very helpful because (in his words) it not like magic. He explained it will take a few days for it all to begin working and over the next couple of weeks I would see results. With that being said, I would recommend Urban Pest Control.
Jacque H.
Jacque H.
06/03/2020
If I could give this company a 10 star I would
for a year and a half I've been noticing a lot of yellow jackets in my pool last year I could barely swim due to the fact that they covered almost the whole area of the pool I could not figure out where they were coming from
my gardener told me that there was a nest in one of my rosemarys I yelped to see who is it good exterminator since I did not have one and the one I used to use was bought by another company that did not get good reviews
It was a Sunday and I sent a message to Urban Desert for a quote
Brad the owner immediately sent a message stating the price and what he would do and what day he would be out
He came out he took the time to look in the backyard to see if there was any yellow jacket nest out in the back which he said there were none
he then proceeded to look at my rosemary bushes and find two nest one the size of a softball and one the size of a baseball He's saturated my plants and the yellow jackets are coming out like crazy didn't seem to bother him at all he said he does this all the time and he's been doing it for a long time he grabbed the nest disposed of them and I have not seen one single yellow jacket he said if I do see any they'll go in there and get the stuff he used on them and they will eventually die
Believe me in this day and age I'm very careful of who I use to come to my house since many times I've had people come to do work and they've done a crappy job
Do not look any further Brad is fantastic he's the owner great personality explains exactly what he's going to doalso explain why yellow jackets love the rosemary bush so much.. he sprayed my bushes twice and did did not come back and say you owe me more The price he gave you is the price he he takes
Now my neighbor has the problem too with yellow jackets they have a nest in their rosemary so I recommended Brad to her
Believe me I do my homework and I'm a yelper so if I yelled good definitely no that he is one of the best Don't look anywhere else
Thank you so much Brad now I can use my pool
Mariya D.
Mariya D.
5/21/2020
Quick response, quick quote, and great service. Danny came out and sprayed our home, was very nice and polite, I also thought the price was very fair. Also- no contracts! Lovely family business- will only use these guys from now on :)
Andrea H.
Andrea H.
12/07/2020
We have used UDPC for several years and needed termite treatment on our new home. Matt,Codie and Keegan were professional, helpful and worked as a crew to complete the job. We recommend them highly!
Stacy M.
Stacy M.
03/03/2021
Exceptional experience from start to finish.  Estimate, appointment, service, communication and follow up all wonderful.  Spot on customer service, friendly, professional and courteous.  
I had never needed pest control services before and Urban Pest Control will be my only choice moving forward.
Sean K.
Sean K.
6/25/2019
Dax arrived today on time and was extremely friendly. I can't vouch for if the spray actually works since this was the first time using a pest control company since we just moved in but I was impressed with their warranty offer.

Urban Desert is apparently a family owned company and if Dax wasn't a part of the family I would've offered him a job with my company.

We'll continue to use Urban Desert for the future. Keep up the good work.
Robert S.
Robert S.
3/25/2022
Urban Desert Pest Control is helping troubleshoot our rodent situation.  We found them via positive feedback provided by a neighbor on Nextdoor.  Hanna, one of their technicians, came out for the initial inspection. It's so rare to meet anyone like Hanna in any context - let alone in the context of an employee of a company you're considering hiring to fix a problem in your home - who presents as emotionally intelligent, compassionate, friendly, genuine, relatable, unguarded, knowledgeable, and serious about her work.  So we hired Urban Desert on the spot to come back within the week to perform a smoke test as well as other work (e.g., fill in gaps in our brick, add a door sweep, etc.).  As luck would have it, Jake , an equally impressive technician, accompanied her.  Again, super friendly, knowledgeable, easy to talk to, informative, etc.  We're now big fans of Jake, too.  I've had so many bad experiences with companies I've contracted to perform work, I feel like I've become a bit cynical, always waiting for the other shoe to drop.  But, we've had such a great experience with Urban Desert (I haven't yet mentioned that they've shown up on time each time, accommodated us when we had a last-minute schedule issue that set us back for our appointment by about 15 minutes), we're already planning on hiring them again to help us with our insulation once we have the rodent situation buttoned up.  Hopefully our new friends Hanna and Jake will come back for that one!
Petra P.
Petra P.
05/08/2020
Recently moved into a new home and into a new area and yelp was the first place we went to look for a new pest control service.  Urban Desert had amazing reviews, So I decided to reach out. I had an immediate response and an appointment was made. Danny just left the home and I could not be happier! Very knowledgeable went above and beyond and even wanted to areas I would not touch! Thank you guys so much I look forward to a very long pest free relationship!! These are your go to team.
Melissa B.
Melissa B.
11/23/2020
We enjoy using Urban Desert. We have a spray schedule and we've used them for a termite treatment too. The technicians are incredibly friendly and accommodating. During covid-19, I am thankful they always wear masks and are respectful of distance. While I've never had a tech that I didn't like, I'd like to shout out Terry Tyler for his excellence during our last spray.
Sujay V.
Sujay V.
7/28/2020
Getting used to life on the ground floor shouldn't involve dealing with pesky critters.  Urban Desert was able to get a tech out to our house very quickly for a preventative spray after we saw a scorpion and had a few small black beetles.  Haven't seen any majors pests since! Garrett was fast and attentive to the problem areas I mentioned, and made sure to wear proper PPE to protect himself and us during these crazy times.  Will definitely use them again.
Jasmine C.
Jasmine C.
8/22/2020
Great competitive price for termite services. Haven't seen any activity since they completed the treatment almost two weeks ago. There was a bit of miscommunication, which is the reason for 4 stars vs 5. Overall, I would recommend. They were professional and polite.
Ashley C.
Ashley C.
2/16/2021
Urban Desert Pest Control is the best! They are quick to respond when scheduling appointments, and their technicians are great. Jose & James have done a wonderful job on our new home. Chad came to do a termite inspection, and he was very knowledgable and also helped me understand what was going on and what needed to be done. I highly recommend this team!!
Teri R.
Teri R.
11/18/2020
I found evidence of termites and Urban Pest Control came out and did the treatment. These three young men were very professional and polite! I highly recommend them! Thank you Urban Pest Control, I will definitely be recommending you to friends and family!
Cristina B.
Cristina B.
9/16/2021
I'm very pleased with the service provided by Urban Pest Control, from their prompt response to my e-mails, scheduling an appointment and getting our first service today. Tony was our technician, when he was on his way he called to let me know at around what time he was going to arrive, he is very courteous and professional. Tony knew what my concerns were, we talked about them and he explained what was going to be done. When he finished he went over on the work done. Overall I'm very happy with their service, thank you!
Courtney S.
Courtney S.
7/18/2020
I keep getting small spiders, centipedes, and random other pests around the inside of my house. Although they didn't have an available appointment until the end of the week, Urban Pest Control had the best rate for a one-time service. It was easy to setup my appointment through the Yelp platform, and they were very responsive. Hopefully I don't see anymore pests for a while, but so far I'm pleased! Alex, the technician, was friendly, safe during COVID, quick and efficient. So far, based on my current experience, I'd recommend them!
Scott G.
Scott G.
02/01/2021
I don't do many reviews but this company deserves one.  One of our properties had continuing termite problems for years which our prior termite company could not get stopped.  After interviewing a number of termite treatment companies, I learned the short cuts that caused the prior treatments to fail.  Urban Desert Pest Control was the one company that was committed to doing whatever it took to stop the infestation at this property.  Matt, Codie and Keegan did not hesitate to tackle this treatment in
a very professional way assuring this time the termite infestation would end and doing the hard work required that the other companies did not want to do.  Thanks.
Ron K.
Ron K.
3/27/2019
I recently moved into a newly built home and wanted a pest control service to treat the property proactively so I hopefully don't develop a problem later. I saw numerous great reviews for Urban Desert on Nextdoor. I called a received a quick, reasonable quote over the phone so I scheduled the first treatment.

The dude showed up on time and explained the entire process politely and in plain language, without a bunch of industry jargon that I likely wouldn't understand anyway. He completed the service efficiently and left. A short while later I received a follow-up email from the company with the bill and an inquiry about how pleased I was with the service.

I am just getting started with them, but so far all of the Urban Desert folks I have dealt with have been great and made this as painless as something can be. I now know why they get such great reviews. If you have a bug problem or don't have bugs, but don't want them call Urban Desert. You will likely be as pleased as I am.
Ann N.
Ann N.
6/28/2021
I appreciated the owner's approach. We thought we had a rodent issue, but he did an inspection and showed us that it wasn't that. He could have just as easily charged us to set up traps and other treatments. We also needed termite treatment. They set up the appointment, we're very accommodating when I needed to change that. They called prior, they were on time, and did the job with a minimum of disruption to us.
Shelley W.
Shelley W.
10/29/2020
I called around for bids for termite treatment. I interviewed 3 companies and was most impressed with Chad @ Urban Desert Pest Control. The technicians that came out to treat my home were Tino, Matt, and Codie.  They were punctual and friendly.  Great prices and great customer service!
Lisa D.
Lisa D.
06/06/2020
Will not return my calls or text messages after months of good service. Will edit review if I get response... will update the community soon. UPDATE: my husband is an idiot!!!!!! Note to all husbands DO NOT TEXT THE REMINDER CHAIN THAT IS AN AUTOMATED SYSTEM. Your wife will lose her mind! Brad and his team were not at fault at all. My husband is sleeping in the couch and peace has restored in our tiny kingdom. Sorry brad and Family!!!
John H.
John H.
05/06/2020
We have a unique home with unique needs. Open floor plan and a backyard bordered by a wash and desert. They did a fantastic job and the customer service is off the charts excellent.
Mara G.
Mara G.
10/22/2020
I cannot rave enough about this company. I called them 2 years ago after we moved into our new house. The previous owner failed to let us know there was a rodent issue in the attic. Chad, aka the rat whisperer, and his team were great and quickly got the problem under control and sealed up the space. They included a couple of free pest control services with the work they did. So I took them up on this offer and was extremely pleased with their pest control services.  Jose comes to our house every other month and works his magic. Compared to our last home, we have very few pests in general. We used to always have an ant problem-not any more.

A year ago I realized I had a termite problem-of course I called Urban Desert. Brad came out and came up with a plan. His pricing was very fair and included a great bond/warranty.

Lastly, this spring we started to notice rats running around all over our backyard. Chad came out again and brought Cole, who put an end to our rat issue once and for all.
Their service is outstanding, their staff is equally outstanding, including Emily in the office.
Hands down, this is the best  Pest/Rodent control company to use in the Phoenix area!
Jan K.
Jan K.
8/31/2021
I discovered a termite tube on the outside of the house - the first in 25 years. After seeing the many positive reviews on Yelp I called and had Brad (owner) do an inspection. He suggested a limited treatment in the affected area and wasn't greatly concerned about a more extensive infestation. He gave me a reasonable price for the limited treatment and didn't attempt to upsell to the full house treatment. The next day Matthew (technician) did the service work in a timely, clean and professional manner. I was completely satisfied my encounter with both gentlemen and would recommend Urban Desert Pest Control to a friend or neighbor.
Tanya G.
Tanya G.
01/08/2021
After using another company two years ago and having the termites return twice I found Urban Desert.  The owner, Brad, is one of the most professional and nice company owners I've met.  He did a comprehensive plan for our home, and it comes with a 5 year guarantee.  
The day after our inspection a team of Matt, Codie and Steve came out to our house and treated the exterior and interior.   They showed up promptly, were very customer centric, and assured me we would not have any problems again as they do the job right the first time.  
What an awesome company and team.   Thank you.
I am now switching to Urban Desert for my seasonal scorpion spraying.
Michael M.
Michael M.
05/09/2020
We were paid a visit by a swarm of bees that unfortunately wouldn't leave, so I turned to Urban Desert PC for help. Over the phone, they thoughtfully suggested I wait a few days in hopes the bees would move on ... but the bees decided instead to begin a hive in a stucco wall near the front door. Tino and Matt saved the day with their prompt and professional approach to the problem. The charge was what I expected, they didn't try to push other services and the bees have not returned. Hopefully I won't need them in the future, but I would not hesitate to call the UDPC crew again.
Randy H.
Randy H.
8/27/2021
Urban Desert Team was great from arranging an appointment to the application. Matt and Tyler did a great first treatment, since I'm a new customer, along with the Termite treatment that followed.  Prices very reasonable for all they offer.
Virginia L.
Virginia L.
5/14/2020
Here we are, starting year #4 with Urban Desert Pest Control. Since my last review, Jeremy has moved up to management (congrats, Jeremy!) and I wanted to write an update.

As a reminder, this company does not make you sign a contract; I think they like to earn your business, each time they see you. Danny took care of our home today, and we were very happy with his service. He texted from 15 minutes away, and arrived at the start of the window. Gotta love a company that uses a short (2 hour) window, and is always on time!

His first question was the same one Jeremy always asked: what kind of bugs have you been seeing? As always, the answer was, none! How great is that? And it's all due to their service. Walking my dogs around the neighborhood, I see the critters are definitely out there.

Danny got our house completed in no time. Everyone I have ever dealt with at Urban Desert has been so kind and friendly, including Emily, who booked our appointment. If you are not using Urban Desert Pest Control, you should be!
Shawn G.
Shawn G.
8/25/2021
Great customer service it doesn't matter who you speak to from scheduling to the technician fabulous service every time! I had my service today with Tony and he was very knowledgeable, friendly and answered all my questions and concerns with a smile!!
Marvin R.
Marvin R.
04/05/2017
New to the Phoenix area and found Urban Desert on Yelp. The yelp reviewers are correct in that Urban Desert is a great pest control company. We recently moved into a home and decided to have the property sprayed for the common insects. The scheduling process was simple and straightforward. Jeremy the technician arrived on time and was friendly as well as really informative.

Two weeks later we found a scorpion in the livingroom and immediately contacted Urban Desert. They were able to respray the next morning. Hopefully we are now scorpion free!! :)
Joseph B.
Joseph B.
12/29/2020
I highly recommend Urban Desert Pest Control.  We have an ongoing termite problem at our house.  Brad, the owner, came out and evaluated the problem.  He gave me a good, fair price on resolving the problem and we gave him the go-ahead.

On Dec. 28th, Cody and Keegan came out to do the work.  They explained what they were going to do and ask if I had any questions.  Both were very polite and respectful.  Both worked very hard and completed the job in a couple of hours.  They cleaned up after themselves and didn't leave any mess.

If you have pest problems, I highly recommend Urban Desert Pest Control.  They will be my go-to company for any future pest control needs.
Sloane H.
Sloane H.
12/22/2020
Loved everything about Urban Desert from the first contact to Chad and Cole who represent the company professionally!  I don't hear any more rats and they explained the process, showed me pics and sealed up my house!  Thank you!  I highly recommend Urban Desert and we researched about 8 companies and they excelled at every aspect from initial contact to keeping us informed!  They also caught about 10 rats!
Machrina B.
Machrina B.
8/20/2021
We are having a number of services done at my parents' house in Paradise Valley-  deferred maintenance. I've used Urban Desert for years in central Phx, so I called them for help with my parents' place. Chad came right out to do the estimate. Emily and Donna in the office have been abundantly patient, helpful and pleasant. Steve came to do all the spraying for scorpions and bugs and later came back for the black light service and to set up for rodent control. Fascinating! He is much more courageous than I am about scorpions and knowledgeable about what he's doing. Matt, Tyler and Andrew did the termite service yesterday and as with everyone else at this company, they were courteous, efficient and got the job done. We are having them seal the house and set up for ongoing maintenance. Great people, great company, highest praise.
Deborah P.
Deborah P.
12/18/2020
We have used Urban Desert before. We called Brad the owner to get information and a quote for Termite Prevention. He came to our house and explained and sent us information on the product they used. The Termite Team of Matt, Codie and Keegan came out to our home on time. They introduced themselves, were pleasant to work with and wore masks due to the Covid crisis. The process was explained and they immediately got to work. Once completed, they explained the warranty and answered any questions.
This is a family owned business that goes the extra mile and I would highly recommend seeking them out for pest control.
Maribeth C.
Maribeth C.
7/22/2020
From beginning to end I've had a positive experience with Urban Desert Pest Control. Everyone from the office staff to technicians were friendly, professional and knowledgeable . It's difficult to find companies that take pride in their work , this company does just that!!
Tino, Matt, George and Emily were all great!
I highly recommend Urban Desert Pest Control!
Amber L.
Amber L.
9/16/2020
Great company!  They took good care of us and we will be calling them for both of our homes in the future.  Out of no where our downtown Phoenix rental home had cockroaches come out of the drains.  Jeremy did a drain dusting and was very knowledgeable.  Our tenants didn't see one reappear for a month.  When a few stragglers popped up again they stood behind their 60 day satisfaction guarantee!  We are pleased with every aspect we received from Urban Desert and recommend them.
Mike M.
Mike M.
5/21/2020
I had a couple mice using our storage shed as an AirBnB.  Jake came out, sealed up the area that the mice were using and just like that, the critters are gone.  Exceptional service and 1/2 the price of another company for the same thing.  Thank you!!
Lindsey M.
Lindsey M.
4/15/2021
We have had Urban Desert out for termites and rats.  Both times they offered a thorough plan of attack and we have not seen any activity since the treatments.  This is after hiring other termite companies with no long lasting success.  Glad we found Urban Desert!
Noomoon J.
Noomoon J.
4/13/2019
Termite treatment performed 2 years ago when I bought the house and now they have come back in my detachable garage. I had three people come out for qoutes. Urban was inline with the other bids, but I chose them for there honesty and warranty. Great choice! Chad and Johan came out the following week to treat the garage. They were courteous, super friendly and professional. Based on the great service I changed my bi-monthly service to them as well. Jeremy came out today to perform the service and was just as polite and friendly
He did a great job, cleared all the webs outside and did a thorough investigation around the house. I would recommend these guys for both services. Really happy with the price and customer experience.
Khanh H.
Khanh H.
9/15/2020
My fiancé and I moved into a home 4 months but have been dealing with Scorpions ever since.
We called another Peat Control from our home warranty but that did not help.
We reached out to Urban Pest Control and got Jim. Jim was phenomenal! He showed me everything that I can do on my part to help repel Scorpions. Things I didn't even know was and issue until know. He sprayed and clean spider webs around my house. I recommend everyone to Urban Pest Control!!!
Joan R.
Joan R.
12/10/2020
The crew were very efficient, courteous, and respectful of our home. Took awhile to get an estimate, but not that long for the actual work.
With a 5y guarantee and work that was done I'd recomend this co.  I have given info to granddaughter she just found termites.  
Any referral reward?  Good experance for a crappy problem. Thank you.
D M.
D M.
07/01/2021
RATS!!!!!!!!
I cannot say how much Chad P. from Urban Desert Pest saved my day, week, hopefully my month and year!.  We have had a rat issue for several years.  I have hired about every pest exterminator in the valley that has any rodent knowledge and have spent thousands of dollars doing so.  They come in ...charge a lot ...and then seal the house and trap.  They never find the source and they give up immediately after being paid.  Urban Desert came out and let me know fairly quickly that the rodents were more than likely coming in from our pipes and that outside sealing (though it is great) is not our issue.  They did a very thorough smoke test that ran smoke through the pipes (at a reasonable rate) and found the opening to an abandoned pipe from a  past remodel in our roof area.  Chad fixed this pipe, and is now trapping any rats left in the house.  All of the Urban Desert employees are unbelievably respectful, smart and caring.  They have truly gone OUT OF THEIR WAY to make me happy and I am so pleased.  I am hiring them for all of my exterminating.  Super smart, Great Owners and Chad P. is the man!  I highly recommend this company and BTW...they were very affordable.  LOVE Urban Desert Pest.  When you call you will get Donna or Emily who give 5 Star Customer service and are office queens lovely lovey ...and if you have the chance to meet the owners, Brad or Chad (yes I know and the owner Chad is different person than Chad P.)  they are awesome too!.  No wonder they have over 400 reviews with a 5 star rating.
Mitch H.
Mitch H.
02/07/2019
We had our first service with Urban Desert Pest Control today. Jose was really great--he makes you feel comfortable immediately. What a huge improvement over our last pest control company. He was professional, friendly, and super knowledgeable. He listened to all our concerns, and had answers for everything. I was really impressed with all the extra steps they take to make sure they find and treat all the problem areas.

Calling the office is also pleasant--you feel appreciated, and scheduling is fast and easy. The reminder texts are helpful. Lots of easy ways to pay with card or PayPal (I never have checks). And really no contracts! And no pressure to reschedule or anything, although we will definitely continue to use them.

Thanks Jose!
Joan L.
Joan L.
09/04/2020
Very friendly and efficient. They did a great job insuring that we no longer have roof rats and then sealing up any possible entry points to keep them away.
April Z.
April Z.
11/28/2020
I moved here in 2013 and was told it's not a matter of if you'll get termites, but when you'll get them. Well folks, 2020 was my year and let me tell you it was a NIGHTMARE! I was always on the lookout for termite tubes, but instead found swarmers coming out a crack in my baseboard by the hundreds! I wish I was joking! I called Urban Desert Pest Control and the owner Brad came to my rescue! He did everything in his power to make me feel comfortable in my home again! Urban Pest Control will get my business again and again!
Cyndi D.
Cyndi D.
12/05/2018
The BEST Pest Control business. Super customer service! Great work for a great price!
Chad came out to give us an estimate on termites. He was very thorough and explained everything. We get a 5 year warranty and follow up as well. Juian and Dax and Chad were great! Our garage was even cleaner after they finished the work!
Super helpful. HIGHLY RECOMMEND!
J H.
J H.
11/23/2020
By far one of the best pest control services I have used. Everyone at the business is a pleasure to work with. Had Chad one of the owners come out and give me a quote for termite service and was great. Provided all the information that was needed, answered every question in detail, and when it came down to estimate it was super detailed. I would highly recommend them over anyone else in the business. Best part they aren't pestering you about contracts!
Nick B.
Nick B.
8/23/2019
Jeremy went above and beyond the call of duty!! Super friendly and then proceeded to find two wasps nests in my back yard. One of them was HUGE with probably close to 100 babies about to hatch. Can't say how happy I am with the service! You've got a very happy customer here!! Thanks Jeremy!!!!!!!!!!!!!!!!!
Nikki M.
Nikki M.
3/22/2020
My husband and I decided to do a little quarantine cleaning on a Sunday morning and to our surprise, we found a large swarm of bees in a corner of our house. We couldn't see a hive, but figured there had to be one up there.

Given that I have an anaphylactic reaction to bees,
I immediately got on Yelp and searched for a Pest Control company. Unfortunately, it was a Sunday and they were all closed, but I decided to request a quote online to at least get the ball rolling.

Much to my surprise, Brad responded to my quote request in less than a half an hour! I later learned that he was up North for the day with his family, but he still took the time to talk to me and make sure I was immediately taken care of.

I couldn't possibly have had better service. This company is truly dedicated to their customers and are as genuine as it gets. I would give them ten stars if I could.
Kerry K.
Kerry K.
8/14/2020
I looked in Yelp for a pest control business and found Urban Desert. I spoke with Brad via txt and phone. Very professional and quick to get back to me. Today the technician James came to the house to complete the work. Once again, very polite, clean presentation and in our opinion very thorough. A definite recommend.
Cindy M.
Cindy M.
10/06/2018
Awesome! No expensive contracts. Amazingly thorough treatment. 60 day guarantee. Well priced. Professional, expeditious service. I was seeing multiple scorpions, crickets, earwigs in my home and garage weekly. I have not seen one live pest since their visit.
Laurie C.
Laurie C.
5/17/2021
The owner Brad came over and did an inspection for termites for my backyard shed.  I appreciate his honesty and told me there were no termites but did notice subterranean evidence-thank goodness they did not get my shed but I opted to have it treated anyway.  He explained the entire procedure and what we had to do for prepping prior to treatment.  I was called the next day for an appointment the following Monday-was not expecting such fast service.  I received a text and phone call from Matthew Lane (Termite Team Lead) stating they could come earlier if we wanted them too and of course I said yes! There was a team of 3 men who quickly and efficiently treated the inside of my shed.  Matthew even brought in my Chewy order which is quite heavy for both me and my mom.  Very respectful, kind and courteous! And, I have a 5 year warranty which is incredible! I will definitely be using their service from here on out.  And proud to support a family owned local business who employ veterans.... thank you for my peace of mind!
Jules N.
Jules N.
11/05/2020
Great pest company, switched to them for the option to have a monthly pest control instead of bi-monthly, prices are great and the technicians that have been out are always friendly.  Highly recommend!
Christian D.
Christian D.
7/27/2021
I've never used pest control services before but after the wife found a scorpion in the house I had to make a pretty quick call.  I found these guys on Yelp thanks to their stellar reviews and they held up 110%.  Al was the tech who helped us and he was incredibly informative, super kind and super helpful.  Pricing was rock bottom, communication was on point and everything was very smooth.  Would definitely recommend to anyone in need of help!
Stacy H.
Stacy H.
2/19/2019
So, I contacted Urban Desert Pest Control for an issue with roof rats.  I met with Chad, who was clearly knowledgeable about them and has assisted me in their removal, thus far.  Since employing this company, I do not think I have heard any rats on my roof or in my crawl spaces.  For that, I am grateful.  

An issue did arise with some pest control issues that were somewhat tangential to the rat issue that required immediate assistance.  Unfortunately, there were some miscommunication issues between a few different employees and some errors made.  However, I will say that as soon as I made the company aware of my dissatisfaction this morning, I received a call from Brad, the owner, in less than ten minutes after it became apparent that I was unhappy.  Brad was out at my house within hours, profusely apologizing and rectifying the situation and my pest control issues, at no additional cost to me.  Further, upon telephoning his office, his phone operator was also apologetic for the miscommunication.  

Sometimes, things happen and people make mistakes.  I understand issues like that because no one is perfect.  Unfortunately, a mistake was made at my house.  But, I was more than impressed by Urban Pest Control and Brad's immediate response to the situation, ability to 'make right' the situation and the acceptance of responsibility for mistakes that were made.  Given that, I actually really do like this company quite a bit.  Even to the point where they are now in charge of my bi-monthly pest control needs.  

Here's the thing: No one does anything right ALL THE TIME because it's simply impossible.  Mistakes and errors are absolutely going to happen. The reason that I would recommend this company is not simply because they really are very knowledgeable and competent at what they do.   But, I think what could be even more valuable is that on the off chance that something goes wrong, Brad will make sure to fix it immediately.  That's really important to me.  There was no passing of the buck or excuses that were made to try to shift blame.  Instead, it was simply, We're going to fix this immediately and I apologize.   So, I am happy with this company and I would recommend them for that reason alone.  Additionally, thus far, my insect and rodent issues are under control.
Leslie C.
Leslie C.
10/01/2018
This was my first time contacting Urban Desert Pest Control for an issue with spiders/ outside pest. I do not recall the the name of the individual that came to my home for the service, but he arrived on time, was prepared and provided good customer service. What I really enjoy about this company is that the owner, Brad reached out to me personally to make sure I was satisfied with the job. He made sure that I was 100% content and that everything I had requested was adequately taken care of. What I absolutely LOVE is that there are no contracts or start up fees! I highly recommend these guys, you will not regret it.
Lloyd R.
Lloyd R.
7/31/2019
Found this business by luck. Scheduled my first service with Kayla who was super pleasant and tried to work with my schedule. Carlos came out and did a great job! They are on their second service and called to see if I could have them earlier but I could not. He waited till I got home. Jeff is touching up the yard today because his partners pump went out on his truck. Love doing business with someone who cares.
Kellie C.
Kellie C.
7/22/2020
What a great company!!! We had Alex come out to our house and he did an AMAZING job!! He took his time, and was VERY knowledgeable and sweet!! We will continue to give this company our business
Amanda O.
Amanda O.
8/23/2018
I had Chad come out to give me a quote for possible termites in my home. This is my first home and I wasn't quite sure what to look for. Chad was very nice and took the time to fully explain the process, the products they use, availability to do the work and how termites work/live.
I had gotten two other quotes from highly rated (on yelp) termite companies and neither of them could beat Urban Desert's 5 year warranty.
Once I decided to hire Urban Desert to do the job, Chad and the office ladies were super accommodating with my schedule since I work 8-5. Chad came to my house and got the work started early. He also sprayed my house for scorpions since I had found one under my rug literally the day before.
I highly recommend Urban Dest as they have excellent customer service, they are very nice and their warranty can't be beat!
Alexa E.
Alexa E.
10/18/2020
You can trust this company! I tried these guys out on roaches at a rental property and in one shot they got rid of them. Then I got termites at my home and they came out and did a treatment with a longer guarantee than any other company was offering. Tino and Matt did the work and you can barely see the plug holes from the treatment. Well done guys!
J S.
J S.
7/19/2021
Great service and I would highly recommend.  They were quick to get us on the schedule and communication was great.  They called to let you know when they were on the way and they showed up on time.  Damian was beyond great, helpful, and very personable.  If you have and rodent issues ask for him because he goes above and beyond to make you feel comfortable and doesn't give up on the problem.  He will make sure to take care of it.  On top of that they warranty their work for a year.  Nobody else we spoke with does that.  Give them a call you won't be disappointed.
Nicole V.
Nicole V.
7/14/2020
It is easy to see why this company has five stars. We decided to try them out and we were not disappointed. Our technician Dax was very friendly,professional,  knowledgeable, right on time and explained the whole process. It was a great experience and we will definitely be using them again in the future.
Lauren K.
Lauren K.
10/06/2020
Urban desert pest control is absolutely fantastic. From their value, great customer service, easy booking (text or call), on time arrivals and effective service I am proud to leave this review to state that not only did they kill my pests, but that they are always courteous, helpful (Josue gave me an easy fix for some sewer cockroaches I had discovered; gross!) and easy to work with. I highly recommend Urban desert pest control to ensure that rats, roaches, ants, and all the other delightful desert creatures stay far away from home. Thank you UDPC!
Grace B.
Grace B.
11/19/2020
We just had our first treatment done and Al from Urban Desert was very helpful and patient with me and all my questions! First time home owner and new mom (3 week old baby) I had many questions about so many things! Al was able to explain and give advice for certain problems we were having. Also when I couldn't find the key to my back yard gate Al was very patient and even offered to come back when I found it if I couldn't find it by the time he got done with all the areas he could get to.. thankfully I found the key right before he left but the fact that he was so flexible and patient really made a difference for me. Thank you Urban Desert & thank you Al!!!
Jeremy D.
Jeremy D.
02/09/2020
We really like Urban Desert Pest Control. We've had them come out twice now and each time, we've been pleasantly pleased. The service, price and always friendly staff really make it easy to use them again and again. I don't give other pest control companies the time of day because I like the service that much.
William L.
William L.
10/17/2018
The team came to our home to treat for termites.  They were very efficient and answered all our concerns.   We had been treated for termites previously but the company that we used only guaranteed termite free for 1 year and within 1 year and 1 month we saw evidence of termite again.  Urban Desert gave us a 5 year warranty with follow-up during that 5 years.  

I highly recommend this company.
Adam S.
Adam S.
04/06/2020
I have been using Urban Desert Pest Control since my wife and I moved into our new home. They are fantastic. We are setup to have them come out and spray every 2 months. I get a friendly reminder text if I still want them to come out. It is quickly setup at a convenient time. Then we have Dax come out and spray our home. He is awesome! He is super friendly, knowedgeable, and promtp. He is always checking to see how we are doing, he gets done what needs to get done and makes everything an enjoyable experience. I highly recommend them for your home or office!
Nathaniel S.
Nathaniel S.
5/22/2020
Contacted them through Yelp and they were super helpful. Danny came out to service my house and was very polite and informative. He answered all my questions and provided great service.
I was impressed with all the things they did to solve my issue. Much better service than just a spray and pray. I would recommend!
Shane B.
Shane B.
11/18/2019
I didn't end up going with this company.  However, Emily was so helpful in providing me all the information I needed.  She was very patient and understanding.  All our communication was done through their chat service and there was no lost communication what so ever.  Great professionalism and customer service.  I won't hesitate to use this company in the future if our needs align.  Thank you.
Jay L.
Jay L.
8/18/2020
I contacted Brad about 1 week ago for not only pest control but also termite control. The results of his team, Tino, Matt and George, were absolutely amazing! The three man team arrived on time, they were very courteous...especially considering the pandemic going on...they all wore masks the entire time they were present! The team put in hours upon hours of hard work doing everything, even things that probably are not normal procedure, like rearranging the items around the perimeter of the house to allow for Tino, Matt and George to access every single nook and cranny! Plus, they put it all back how I had originally had it! - thank you guys so much! That is called going above and beyond! Brad, Tino, Matt and George will always be welcome not only at my home but my friends and family as well! A quality business plus quality employees equals amazing results, guaranteed!
Taylor H.
Taylor H.
5/16/2018
Jeremy was amazing! He was out the next morning after calling the day before. He showed up right on time and explained everything he was going to do along with educating me on where/why I was seeing the specific pest problem I had. Extremely friendly, helpful and personable!
Thank you!
Meg S.
Meg S.
5/19/2020
Used urban Desert pest control for the first time today. DAX was professional knowledgeable friendly and prompt. Very good experience so far.
Beverly M.
Beverly M.
12/11/2020
We got four bids to get rid of roof rats, and Urban Desert was second to the lowest. But price isn't why we picked them (though it helped!). Chad, who directs that part of the business, was the most knowledgeable and reasonable of the folks who gave us estimates. The high bidder told us we had a terrible problem that justified spending thousands of dollars. But Chad said it was no big deal. And sure enough, the rats disappeared. None were caught in two weeks of trapping. Then the Urban team sealed up points of entry into the attic, which were multiple and varied, putting screens on the bird holes around the roof line and on top of the roof at the vents. Everyone who came to our house was courteous, professional and on-time. Hopefully the rats won't be back. But if a pest returns, I know who to call.
Tony H.
Tony H.
05/06/2020
I used Urban Desert Pest Control for a termite treatment on my new home.  The previous owner had used a discount pest control company and the treatment failed and they were not responsive to my request for a follow up treatment.  Urban Desert did an outstanding job from the original appointment call, to the free estimate visit and finally the treatment.  Tino and Matt showed up on time, were very professional and did a great job in a short period of time.  The price was great and they give a great warranty.  I highly recommend Urban Desert Pest Control.
Florence L.
Florence L.
08/01/2019
Wonderful first experience, and I intend on using them again!
Everyone I spoke with was very helpful and polite. unbeatable prices and no contracts!!!
Ashley M.
Ashley M.
3/22/2018
Urban Desert came to my house this morning to spray for bugs, and Jeremy was so great! He was super friendly, and took time to chat and explain what all he was going to do before he got started.

Spraying our house didn't take long at all, and Jeremy was very quick, efficient, and quiet, as he knew I was doing some work. He did all areas where there was access to water (bathroom, kitchen, etc.), but was careful not to spray on our wood floors in case it stained, and also did the garage, the back and front yard, and all along our fence line. He even did the back alley to help keep our yard safe!

Since he just came this morning, I'll have to update my review to say how the job was for actually keeping pests out lol. But as far as service, definitely five stars. Jeremy took the time to get to know me a little bit (which is nice since we'll see him every few months), and he even took his shoes off to come inside which was so kind!
Maryann N.
Maryann N.
6/26/2018
We recently moved into a new home in Desert Ridge in Phoenix, AZ.  We were looking for a Pest Control Company that was both dependable & affordable so I did a search online & saw all of the wonderful reviews regarding Urban Desert Pest Control.  

I called & spoke to Amber & she was so pleasant to talk to and very knowledgeable!  She even explained a program that they have every couple of months where they send you a text to see if you are ready to schedule another appointment and if so can simply reply to the text.  It's a great set up & good reminder.  They did a great job!!  Their spray is guaranteed for 2 months so if you find any pests you're concerned about, they'll come right out.  Which actually happened & as soon as I called they came out the next day, gave it another spray & haven't had any issues since!!
Luke E.
Luke E.
4/30/2020
Called Urban Desert Pest Control to perform service on my property. They arrived timely and  were professional. The service team Tino/ Matt/ Cole addressed any concerns I had and did a great job. Would use them again!
Laura O.
Laura O.
3/22/2018
5 stars all the way! We were having problems with our previous pest control company, so I took to Yelp to find a new one. I was intrigued by all of the positive reviews for Urban Desert and sent them an email for a quote for preventative services for our home. The owner contacted me within an hour! That in itself was impressive. He explained all of the services provided and we were so impressed with his professionalism we set an appointment. They offer Saturday appointments which is important to us.  Our pest technician was prompt, professional, friendly and extremely thorough. Their pricing is very reasonable for the quality of work provided and their invoicing process is easy.  I have waited a month to write this so I could also review the product and its effectiveness. We haven't seen any creepy crawlies, so two thumbs up :)

Urban Pest sets the bar for customer service. We are absolutely thrilled we found them.
Melissa D.
Melissa D.
7/29/2018
Brad and his team came it a few months ago to take care of a scorpion problem. The initial treatment seemed to have eliminated most of the problem and a follow up was set for about 30 days after. This was probably back in June 2017 and haven't seen a scorpion since! They also treated a small nest of some sort that we discovered in the door jamb of our sliding doors.

They follow up regularly to schedule maintanance visits as well (I've been slacking, sorry Brad! :-(). As always, a job well done and very affordable, punctual, and professional. Thanks Urban Desert!
Brandon G.
Brandon G.
7/21/2020
I wanted to write an awesome review for Jim who treated my house this afternoon. He was very knowledgeable, thorough, friendly, and also showed us the black widow spiders that he flushed out of the flashing on the exterior of our house. I seriously am so impressed w Jim and his professionalism. Thank you for going above and beyond what was expected of this visit!

Brandon and Elizabeth

We will recommend Jim to our friends and family
Mike R.
Mike R.
7/21/2020
These guys are great. I started using Urban Desert about a year ago and have no complaints. The techs are respectful and explain the whole process to you. They also will come back out and re-spray at no extra cost if critters start to show up.
Tim C.
Tim C.
07/02/2021
Responded quickly online with answers to my questions and gave free inspection and answered all my questions when Brad came out. No start up fees or anything of the sort. So far so good. When paying online they go through paypal, no issues for me but something to consider.
Mike S.
Mike S.
01/03/2020
From Brad (Owner) to the service crew (Tina & Matt), we had an A+ experience overall.  Reasonably priced, very thorough at explaining your options and extremely efficient.
Marc R.
Marc R.
4/19/2021
Urban Pest Control is the absolute best. The show-up when scheduled. They do what they promise. Communication is excellent. Most recently I had them set traps looking for pack rats. Damien, who handled the task, was polite, considerate and efficient. He called before he came over and called after to give me his report. I have been using Urban Pest Control for many years and have no plans in changing.
Mike V.
Mike V.
9/24/2019
I give this family owned small business five stars. We live in Dreaming Summit, in Litchfield Park.  We have a green-back that surrounds two sides of our property. Our home is the first aboveground, manmade snack for a few colonies. Brad measured out the total linear feet of our home, and encouraged us to compare with any other company for both the guaranteed, transferable warranty,  and affordability. We had an emergency come up, and he even worked with us on a payment arrangement!  
I will say this, if you're not happy with any facet of the service his team provided...he will come back and make it right until you can't be anything but satisfied. We are quite difficult to please, and Urban Desert earned our respect and trust. They also mix the Termidor HE in their vehicle, curbside, which demonstrates transparency in the mixing strength of the finish product. We were told it could take up to 90 days for the mud tunnels to stop coming back...they never came back after the first day! Gone...like a bad dream.
If you choose to use them, you can bet on not having a reoccurrence for five years. For a modest fee they will even extend it out up to 10 years! All that while being one of the most competitive prices quoted. They say you get what you pay for, and in our case...we believe we got a great deal, and the best results and warranty available. Thanks Brad. Thanks Urban Desert.
Robert B.
Robert B.
4/13/2019
Jose from Urban Desert Pest Control was polite and professional. We had a few hundred bees above our garage and trying to get into an old beeshive site. Jose quickly removed them and taught us how to prevent them coming back.

I have never been so impressed with a company and will be recommending them to my friends and family.

Thank you so much for helping us!!!
Karen V.
Karen V.
4/14/2020
Urban Desert's staff was immediately responsive to my request for a quote and follow through with the service.  Chad came out within a day or two of my call, and Matt and Tino were out as scheduled, right on time.  Everyone was gracious and polite, very easy to work with and very professional.  We had a lot of landscaping and patio installation done to our house and I was a little worried that the trenching and treatment might be disturbed but every thing was done with care.  The holes drilled into the brick patio are hardly noticeable.  I felt the price was very reasonable as well.
James S.
James S.
10/11/2020
It has been a minute since we have had pest control services. What I like about Urban Desert Pest Control is that they are reasonably priced, don't charge an arm and a leg for an all around pest control service (including crickets and scorpions), use pet friendly solutions, and they are local and family owned. I will be using them for my bi-monthly pest control services as well.
Justyna G.
Justyna G.
04/06/2020
First off, they responded on Yelp very quickly & got me scheduled right away. There prices were good compared to the other companies I was looking at, but the reviews was really what got my attention, such great reviews! I was just having a problem with Silverfish bugs (I know, nothing compared to what some of y'all are delaying with!) But nonetheless, I don't like bugs & wanted it taken care of. The first time Dax came to spray he was very friendly & efficient. I noticed about a week later, we saw one in our master bathroom & again he came out and setup more traps & such. He explained how the spray works (I asked because I was seeing dying/dead Silverfish in one of the rooms). Anyways, I use to see multiple a day, so they did a job well done.
Rob O.
Rob O.
05/05/2018
Urban Pest control took over my account 6 months ago.  They took the time to understand our issues and concerns and were able to find and eliminate the source of scorpions in our back yard.

Outstanding results.  I won't use anyone else.
Jovon S.
Jovon S.
04/02/2020
You guys are absolutely amazing!! Fast, friendly and most importantly honest service. You rock, highly recommended!
Liana H.
Liana H.
6/29/2020
I was referred to Urban Desert Pest Control and couldn't be happier! They charge a low rate, without forcing a contract on you. Alex came out and took care of our house and was so knowledgeable, respectful and did a great job for us! We will definitely recommend him and this company and continue to use them for our pest control.
Erica T.
Erica T.
6/24/2020
They were quick and prompt with responding to my questions, and even came out the next day! Danny was nice and informative and went above and beyond for us. I just noticed the little traps he put in the garage! I will be a lifetime customer and will definitely refer them to friends.
Kelley H.
Kelley H.
03/05/2019
They were absolutely the best!  I was freaking out when my son pointed he thought we had termites because our window trim in the house we recently painted was deteriorating.

I immediately called Urban Desert Pest Control and spoke to Emily.  She was great and got us scheduled right away and accommodated our busy schedule as well.

Chad came out and did the inspection and was super informative and explained everything to us.  He showed us where the termites were entering and explained exactly what we needed to do to get rid of them.

Julian & Dax came to our house, again in just a couple days of our first call and worked around our schedule.  They were very professional and explained  everything to us as they were treating our home.

They have an amazing team and I definitely recommend them!
A C.
A C.
11/16/2020
Very professional.  On time.  Responsive, courteous and effective service.   We had one service for almost 10 years but had to seek another source for pest control.  There is an initial analysis with discussion, investigation and boxes left to collect pests so specific pests to our home and lot could be identified.  Included in our service was a dust/dirt/web sweeping at eaves, base of house and corners.
Jerry G.
Jerry G.
3/26/2016
If you want great personal service, fair prices, look no further! Brad is the owner and the only person you'll be dealing with, he has years of experience and makes sure the job is done! No rush jobs here. Plus he is a nice guy and family man. We have 9 rentals and just call him when we need him (no contracts) I know you will be happy with his great work ethic.
JGRental
Eileen D.
Eileen D.
7/21/2021
I had termites in my guest house in 2017 and had the property treated.  They came back in 2019 and the company honored their warranty.  Here we are in 2021 and the termites are back.  I couldn't find any of my old paperwork and looked to Yelp and Next-door for guidance.  With this many great Yelp reviews, I had to give Urban Desert a call.  My initial call was shocking.  There's a state record of who treated my house before and I was given that information and told to call them.  Urban Desert didn't want to take my money if there was warranty work to be had.  Unfortunately, old company was out of business, so, of course, I called Urban Desert out.  The initial honesty earned my trust.  Brad came out and gave me a reasonable quote and recommended treatment that hadn't been done on the guest house before.  Steve and Ishmael came out today.  They were quick, efficient, clean, fun and funny.  They really took pride in their work and their company.  I hope to never need pest control again, but if I do, there's nobody else I would call.  From the first phone call through the last interaction, it was professional, courteous, warm and friendly.  Love, love, love this family business.
Salvatore C.
Salvatore C.
06/11/2020
The service contractors Tino and Matt were doing an expert job covering all aspects of my home perimeter with the Termiticide material drilling hole approx.  12 inches apart . i was very pleased with their expertise and knowledge. They were exceptionally courteous and pleasant to deal and talk with. I feel confident that my Termite problem will be gone .
I would welcome any reference for this company for the work they did.

Sal Cannizzo
Cave Creek , AZ
Paul B.
Paul B.
03/12/2020
Brad is very informative, honest, and seems like a solid business owner who isnt out for your life savings. Deserves nothing less than 5 stars I will definitely be using urban for all pest control related issues and would recommend to all.
Joe S.
Joe S.
5/14/2021
Finding a termite tunnel is always one of those unfortunate surprises occasionally. Lucky for the Valley, we have a company like Urban Desert to take care of the problems. I found a couple small tunnels and called a friend who recommended Urban Desert. The previous termite company I had was complete garbage (Budget Bros.). Cheapest is NOT the best when it comes to termite treatments, but I found Urban Desert to be very reasonable and fair in their pricing. To compare it to one of the bigger name companies, I was quoted more than double by Orkin. Brad, the owner came out and went over everything. After accepting the quote, Brad made an appointment for me. I work overnights so timing works best early. I received a courtesy call from Matt Lane at 5:30am for my 6am appointment. Matt, Hyrum, and Tyler were prompt, courteous and got right to work. A little over an hour later, they were done. They were very nice guys and I'm glad they were the crew sent to my house. I'd ask for Matt by name if I had to have them come out again. Keep up the good work fellas! Call this company if you have any termite issues. Easy appointment/booking process, fair pricing, and outstanding execution of the job. Everyone I interacted with acted with integrity, and were a pleasure to work with.
Maria N.
Maria N.
06/07/2020
I am not usually one to post reviews. But Urban Desert did such a wonderful job. José was on time, personable, and made me feel comfortable by answering all my questions. After a couple bad experiences with other pest control companies, it was nice to finally find one that doesn't pressure you into contracts and is up front about their pricing. They stand by their services with a 60 day guarantee, if you have any more live pest concerns then they will come back at no charge. I will definitely recommend their services to everyone from now on.
Oana P.
Oana P.
12/11/2019
I had noticed ants outside of our house, the store bought solutions weren't working and I had been looking for a company that I can have come out on a regular basis.  Urban Desert had great reviews so I figured I would give them a whirl.  Al with Urban Desert came out the first time and we talked about my concerns and he got to work! Not only did he do a great job, he also wore blue covers over his shoes when he sprayed inside!! I didn't have to ask him to take off his shoes! No more ants, professional service and Al is wonderful, what more can you ask for?  I have had other companies spray before but they would either use not so great products and/or were not very professional, glad I decided to call.
C E.
C E.
11/27/2020
We have these guys come out for routine pest control spraying every few months. Last time they came out, the guy noticed that we had termite tunnels on the side of the house outside. He said the owner or whatever would come out and give a free estimate if we'd like. They came back a few days later for the estimate, and it seemed fair, so we scheduled the treatment. Matt, Codie, and Keegan came out the next week to drill the house. Everyone was professional and they got the job done quickly. The treatment comes with a transferrable warranty too. Thanks guys
Rachel F.
Rachel F.
5/19/2020
Had a whole mess of bees activated by some landscaping and quickly realized I needed a professional.  Reached out for quotes, was impressed by Urban Desert because Brad reached out quickly, asked me a number of questions and gave me an estimate.  Tino and Matt came out the next day and talked me through everything they needed to do, got suited up and got to work.  After completion they took the time to explain everything and give me some pointers of how to keep that area clear and other advice about pests in general.  They were friendly and never in a hurry to walk away from me while I still wanted to talk.  I've been burned before on estimates suddenly changing once I had someone on sight, but I was charged exactly what I was quoted.  The bees are definitely gone and I had great service from contact to completion!!!
Evan K.
Evan K.
9/19/2019
Hired to attempt to eradicate a few tiny wasp hang outs in a 6 foot bush.  There was minimal attempt to locate a hive, but the company applied some chemical up to 24 inches off the ground - the hive was not in this area but they stated laws prevented them from treating my specific area.  OK maybe keep reading.

After 30 days I noticed they were still in that bush and now another.  I called them back and scheduled another non-warranty service.  

This time they didn't even care to look at the primary bush, that had now been cut down to 2 feet tall.  They dismissed it with one glance and moved on.

They didn't treat that bush but did attempt to treat the new bush.  However this time they switched chemicals.  This was due to the fact that I had called to get the Material Safety Data Sheet on the product used the first time.  That must have scared them.  However I wanted that same chemical used obviously since I stated it as the reason I wanted the MSDS.

During the second visit they were training a very young unskilled kid and he proceeded to use the chemical to spray any wasp that came near him, getting chemical all over the pool and walkway, this was not a huge deal, but it was obvious I was just charged twice the amount of the first visit, but neither bush was properly treated or treated at all.

I complained to the BBB, this prompted a call from the owner while out of country.  I told him I'll work with him when he gets back.  But during that time I realized I just need to get this problem dealt with  and the only way is to remove all of the applicable bushes.  

The company proceeded to accuse me of extortion in their response to the BBB.  I can assure them I am well-off financially and that is just absurd and shows the length they will go to to deny any accusation made against them.

They simply did not provide any reasonable attempt at pest control as hired and then had the audacity to attack me in the BBB records.
am well-off financially and that is just absurd and shows the length they will go to to deny any accusation made against them.
Dej D.
Dej D.
05/03/2021
What a great family business.  The owner Brad came out for a free inspection.  I had three bids and without any hesitation chose this company.  Matt and Hyrum came out on tome...even called first.  Did a great job.  As a senior I was unable to move heavy items, but they came through for me.  I would highly recommend this company.
Nadia W.
Nadia W.
11/20/2020
Excellent service. I had them take care of my first home in Phoenix and later on my new house... They work with my crazy schedule and do a great job! Thank you!
Kristy L.
Kristy L.
5/16/2020
I was suppose to have Terminix come to my house Monday morning between 8:30-10:30. I was told someone would call 30 minutes prior. All day I waited at home, and never got a call and nobody ever showed up! I tried to call and was on hold so long I finally said no more. So I called Urban Desert. Wow! Thank you for being so amazing! James texted me when he was on his way. He showed up on time. He was so nice and pleasant, and NO MORE pesky ants! They were getting into food and ruining everything! Haven't seen a single ant since! Thank you for being reliable and so great!
Pauline E.
Pauline E.
05/08/2020
I am new to needing pest control and I did my research before making my final decision! I was so pleased with Urban Desert Pest Control! From the moment I made a request for a quote they were on the ball! The response time is quick, rates are great and the young man that came to do the job was more than happy to answer my questions, very professional and let me know what he was doing and where he'd be going next! I will, without a doubt, be calling upon Urban Desert Pest Control for all my pest control needs in the future!! Thank you!
Nicolaas S.
Nicolaas S.
05/05/2020
I was really surprised that everyone was giving five star reviews, but now that I have dealt with Urban Pest Control personally, I can truly say; this company earns everyone one of the stars! Brad Olsen came out for the estimate and explained everything to me very clearly. He eased my fears on the amount of termite damage I might be having. The scheduled treatment appointment was preceded by an email 24 hours in advance and a phone call from the the crew 30 minutes out. Really, all very professional. Tino and Matt did the treatment of my home and were very pleasant to talk to about the process. They worked quickly and efficiently. I am very much pleased with the fantastic level of customer service the company gives. From providing me with information on the actual termiticide used, to how it is applied, they never made me feel like just a job. Very much recommended.
Liz L.
Liz L.
4/26/2020
Urban Desert Pest Control was a great company to work with. They responded very quickly upon requesting a quote and they were very friendly. Trista was awesome at communicating with me and Al, the technician, was great. He was prompt to our appointment and he even gave us tips on how to control the insect issues we were having. Highly recommend!!
Michelle G.
Michelle G.
4/24/2020
I would like to recommend Urban Desert Pest control and our technician James was amazing. He was very thorough and met all our needs with an in-depth detail of the service provided. James had excellent  customer service, I am happy to say I will be a future client with Urban Desert due to James service. The technician was  polite and efficient. Communication is great. My pets and kid is happy with having a yard Pest Free due to James !!!!
Shea K.
Shea K.
4/20/2021
Very professional and always on time. They make it easy with scheduling and great service.
Rob R.
Rob R.
4/17/2020
I had Urban Pest Control come out today for our first appointment with them. Man, what a great experience! I lived in Florida about 12 years before moving out here in Arizona. In Florida, pest control is  not an option. We used to pay a fortune there and spent hours cleaning up before and after with all the bugs. This company was such a welcome alternative to such a negative experience for all those years.

First off, Dax showed up promptly and was extremely professional and courteous. He was very knowledgeable and answered all my questions about the issues we've been having. He was just a delight to work with and if this is the kind of service I have to look forward too, then I'm a customer for life.
Secondly, I was blown away by the price of all the services I received. I was expecting to pay well into the hundreds for all Dax did, but I was pleasantly surprised when I saw the invoice that made me more than happy to pay. For only being the second time I have used Yelp for services, I believe this is will be a great resource for many years....Thank you (and Dax!) for such a great experience!!
Nicholas D.
Nicholas D.
05/12/2021
I have nothing but great things to say about Urban Desert Pest Control. Either Al or Jeff have come out to apply treatment every other month and I've noticed a great improvement since the first application, also very informative. Much better every other month than the last service I had doing it once a month. We just had Matt, Hyrum and Tyler out to do termite preventive maintenance and they were very professional and efficient. Brad came out to do the estimate previous to the job and explained everything. Great company to work with!
RS R.
RS R.
04/06/2020
I'm so thankful we found Urban Desert. We live out in the desert next to an open lot and were experiencing lots of bugs.. lots of scorpions. :( We hired a pest company and continued to see many live scorpions in our home. We figured this was something we would just need to deal with because of where we live. After a few stings from scorpions, we decided to look for a new company and we discovered Urban Desert. They came out and we discussed our problem, we were reassured that this problem could be fixed and it was!! We no longer see live bugs or scorpions. We no longer have to live in fear that our children will get stung. We are SO pleased and incredibly thankful we found them!! Look no further.
Sherri F.
Sherri F.
04/06/2021
John was my service guy and he did a excellent job and explained everything he was going to do in detail.  Very professional and friendly.
Victoria P.
Victoria P.
7/19/2019
These guys are awesome.  I've been using them for several months. So far, Jeremy & Dax have come to my home. Both are knowledgeable, courteous, respectful and friendly and get the job done rather quickly.  You know how some companies give you a 2-4 hour window of when they'll be there? Well, Urban Desert has always been early! And, they call beforehand, so you know when they will show up.  I haven't had issues with bugs in between appointments, but they have a 60 day guarantee, so if there is a problem, they will come back out.  Definitely recommend them!
Tina M.
Tina M.
11/03/2020
We had a great first experience.  Not only did the office call back immediately, they were super informative, followed up with an appointment reminder, our technician helped educate us about the native critters and they followed up a couple of days after to check on us.  Great customer service!!
Harper H.
Harper H.
08/02/2017
Look no further, this is your new pest control company. I called to get pricing info and Brad, the owner, took the time to talk about what we needed and what they do and why. I had similar quoting discussions with the other companies I talked to and all were within about $1 of each other's pricing. But Urban doesn't require a contract and were pretty confident we'd just keep having them come back every two months for routine service.

They have come out twice now and I am amazed by this company. Their techs (Jeremy and Jose) are awesome - super friendly and knowledgeable professionals. The office texts a reminder the day before service. The techs text with an estimated time of arrival. When one tech was going to be late he communicated with me a couple of times via text to keep me posted on his status and time of arrival. They ask questions and listen and explain what they plan to do.

And...they've helped with pest control around our desert dwelling - we haven't seen any scorpions alive.
Mitch M.
Mitch M.
07/10/2019
These guys came out quickly when our house was being overrun by biting ants. 99% of the ants disappeared within days. When I noticed a few more, they were quick to come back out and retreat at no extra charge. Just like the promised. I'm very happy with their services.
Ashley W.
Ashley W.
09/10/2019
I called first thing this am and they had someone out within the hour. I spoke with Tiara on the phone and she was wonderful, she didn't try to upsell me, she didn't lock me into a contract, she was understanding of my urgent request and had someone on the way. Bobby came out and was kind, knowledgeable and pretty funny about his mission to kill every bug that was bothering me. Thanks again and we will definitely only use you guys!
Leah R.
Leah R.
06/05/2019
Great company and definitely recommend. After reaching out to several companies, urban desert was not only the most affordable but I chose them because they seem to be the most friendly and personable. I also like that they are a local company.
When they came out for the service the customer experience remained at a high standard. They were very friendly and encouraged me to walk through the house with them as they sprayed so they could help educate me about potential problems and things we could do to prevent bugs from coming in. The spray they used was safe for kids and dogs but very effective.
They came out to handle a scorpion problem but it has also been really nice to not hear a single cricket chirping in the middle of the night somewhere in our walls! The spray is supposed to be good for two months and they said if we see anything concerning before then they would be happy to come out and take care of it free of charge. They also put traps in our garage to see any traffic coming into the home so that we can decide how often we would like for them to come out.
Lisa P.
Lisa P.
07/12/2019
Great first experience with this company, from the initial phone call to the actual appointment. Jose a.k.a.The Scorpion King came to my home ready to kill...bugs. I found him to be very personable and informative. And he was even open to my suggestion of getting some insect fly sunglasses! Price was right too. Time will tell if their bug annihilation method works, but I'm confident that it will. Thanks Jose and Urban Desert!
Mike R.
Mike R.
07/03/2017
In early June we moved from thinking to knowing we had a mouse in the house.  My wife is not squeamish or skittish about things but she was NOT happy about the mouse.  I tried for several weeks using big box home store stuff to get rid of the intruder.  We had ALL kinds of traps set out.  Nothing worked.  One time a trap was set off but nothing in it (we knew it wasn't a false alarm as we heard something scurrying off).  Last week I called Urban Desert to have the problem resolved lest my marriage of 33 years fall into trouble for my lack of ability to hunt the big game :)

I explained to Lexie (she was very patient while I explained the adventure).  She got Jose scheduled the next day and we were on our way.  Jose showed up 10 minutes early and even gave me a heads up he was 10-15 minutes out (nice customer service touch).  When he arrived we explained the two problems (we also had a lot of crickets).  As a younger guy he hasn't been doing this his whole life BUT he knew what he was doing.  Great at customer service and listening but that doesn't mean much if he can't catch the dang mouse.  He also told us due to the particular issue this could be a very difficult case to resolve.

He also told us by our description it wasn't a mouse but rather a rat.  So now my wife is REALLY freaked out and I am getting the total evil eye from her :)

Traps were set are Thursday.  He indicated he'd return on Saturday to set a few more.  We were prepared for dealing with this for another month or so until we could snag the critter.  As fate would have it I had to leave on a personal trip out of town the day after the first traps were set.  On Sunday morning my wife sent me a photo a one of traps that had been triggered.  I won't upload the photo here for all you sensitive types.  We're leaving the traps up for a few more weeks just in case but we are pretty sure the problem is solved.

So within 72 hours our cricket problem is gone (there were A LOT of the) and more importantly our RAT problem is gone.

Thanks Lexie and Jose (and owners) for helping us out and saving my marriage ;)
Betty C.
Betty C.
9/18/2020
I found Urban Desert Pest Control through my great neighbors from next-door app. There were several companies listed from my neighbors but I ultimately chose Urban Desert Pest Control as my first call because of the friendliness and honesty reviews given for their employees and that the owner, Brad also is hands on.
The lady I spoke with to arrange the appointment was very nice over the phone and efficient and an excellent communicator. Immediately it was stated that they would come out for a free quote and assessment. I made the appointment and was told that I would get a reminder as well as a phone call 30 minutes before arrival. All that was true.
Brad the owner of Urban Desert came out and was very thorough and took the time to explain what a treatment would entail. I had a termite treatment at one of my previous homes years ago and it was nowhere as thorough as what Urban Desert was going to do nor was the warranty as long as what Urban Desert was backing.
I lucked out and was able to obtain an appointment fairly quickly to address the termites.
Tino and Matt were the termite team. I received a phone call about 30 minutes before arrival. Tino and Matt worked efficiently together. I had tried to move most of my things out of their way before arrival to help. They are a well oiled machine.
During these times of COVID, everyone from Urban Desert wore masks and entering the home, either shoes were taken off or booties put on.
Brad has his personal cel number listed on his cards, that to me shows transparency and a desire to make sure his clients are satisfied. The termite team Tino and Matt were friendly and had a good attitude at 6am and in the heat which shows that they love what they do and more than likely have a good boss.
I don't think anyone can go wrong with using Urban Desert Pest Control.
Matt F.
Matt F.
3/15/2021
We've used Urban Desert Pest Control since moving into our new home last year and the experience has been top notch. The customer service is great and Jim always does an amazing job - he's friendly, knowledgeable, and we haven't seen any bugs or critters outside or inside the house since paying for their services.
Walt W.
Walt W.
7/23/2019
Two years of great service, two bug-free years! Very professional and friendly. Price is excellent, and they back their work with hassle-free follow-ups. Can't say enough good things about this company!
Lori B.
Lori B.
12/13/2019
If your considering working with a company stop here snd call this amazing company. They have offered me 5 star service.  From the gals that take your calls to the tech support that comes to your house. They have went up and above with my house on their service.  I would highly recommend them. A big thank you to this company.
Christopher Z.
Christopher Z.
10/14/2020
The whole process from start to finish with this company was seamless. On the day I received my treatment Tino and Matt addressed my concerns and provided excellent service. I would definitely recommend this company.
Courtney S.
Courtney S.
8/23/2019
This company is awesome! I had just moved into a house that had been vacant for a few months in the warm summer months and was finding lots of bugs around my house. I was able to schedule an appointment quickly with urban pest control. Jose came to my home and explained how the extermination process works, sprayed inside and out, put out glue traps and even got rid of the lingering cobwebs. He was so nice and professional. You are also able to set up auto pay and you get reminder calls to setup your next service. It has been a few days since he has sprayed and I have not seen one bug! Hooray!
Colleen C.
Colleen C.
8/19/2019
Had an excellent experience with Urban Desert Pest Control. My appointment time was later in the day, but they were able to get to my home early, did an inspection and then treated my property thoroughly and gave me tips on what to watch for and were courteous and professional. We will continue to have them treat our property
Michelle B.
Michelle B.
07/02/2019
Great 1st experience with Urban Desert. Dax came early and was very friendly and informative. Follow ups were nice and will definitely recommend.

Thanks!
Mary Ann L.
Mary Ann L.
12/01/2020
Awesome Service delivered by Matt, Keegan and Codie. They treated our house for some Termite issues. Great, honest and reliable company. So happy with their service. Randy Olsen is amazing too. He is one of the owners.
Dan M.
Dan M.
4/26/2020
I was unhappy with the service of my last pest control company, so when I moved a few miles away, I decided to search for a new one. When I saw a 5 star rating with nearly 300 reviews, I decided to contact Urban Desert Pest Control. Just like the reviews stated, I was contacted by the owner in less than 30 minutes. I talked to the owner and immediately felt comfortable with him and his company. I scheduled service for the end of that same week. The technician called to see if he could come early which worked out great.

No contracts, no hassle, no kidding.
Jennifer M.
Jennifer M.
7/17/2020
I have been a customer since I moved to Arizona 2 years ago. New house in Goodyear and no idea the MONSTERS THAT LIVE HERE!!! I'm from the Midwest. The bugs back home don't look like Freddy Kruger! I called Urban Pest and was honored to have Brad the owner himself come out. He spent so much time & assured me this horror story I have moved into would be over. I then was honored by his son Dax coming out every 6 weeks. What a HOOT! This kid was like Rambo in my yard! Hose draped over his shoulder, shootin' like he was Wyatt Earp. The last couple of times we were again honored by a new son; Danny! Quiet, respectful, listened to my panicked hysteria as I told him I found a Camel spider (sun spider) in my pool & way too many crickets in my yard. Danny became the Terminator and nuked my entire yard assuring me nothing was getting in. The only bugs I find in my sliding door rails now are dead ones! I LOVE this company!!!
Eva S.
Eva S.
10/01/2019
I would highly recommend Urban Desert!  They were on time and the treatment took no time at all.   I like the fact that their product is not harmful to animals and they have no contract to sign!   I am very happy with their service.
Emily V.
Emily V.
2/19/2021
We had Matt, Tino, and Codie come to our home about three months ago. They were timely, friendly, and efficient with our termite service. We have three little children at home and the crew worked well around very curious children and were very kind to them. We've been very pleased with the results of the service and have had no termite issues since. We're grateful we found this company and are happy to recommend them to others.
Beres J.
Beres J.
2/19/2020
Recently had a serious pest control problem. The previous company was negligently ineffective at resolving my issues. Decided to change to Urban Desert and am extremely pleased with their service. Brad, (the owner), told me with a determined look of confidence, he was going to resolve my problem. Tino and Matt not only did a thorough job, but located other areas of infestation the previous company neglected to find (causing damage to those areas). I feel confident after dealing with Urban Desert that my issues have been resolved. This is why I prefer family owned businesses. I strongly recommend this company for your pest control needs.  Thank-you Brad, Tino, and Matt.
Sincerely, Jerry Beres
Chad G.
Chad G.
05/04/2017
We love our new home in CenPho we bought it last August but we quickly discovered bugs loved it too because we've seen a lot of them inside the house.  We had a little reprieve during the colder months.... but now that it's warming up.  They're BACK.  

We only moved two blocks away from our old house and never had a bug problem there so we are exterminating NOOBS.  We've not seen any scorpions here so that's not an issue but we've listened to (all night, for many many many nights) some very happy crickets in our bedroom and bathrooms last summer/fall and we've found them in the house as well and a bunch of other creepy crawlies that needed to be evicted ASAP.  

There are MANY highly rated pest control companies on Yelp, BUT I hired Urban Desert because theirs reviews seemed real and the competitors felt manufactured and robotic.  I have to pat myself on the back because I made the right choice.  

Jeremy arrived within the specified window and gave me a heads up phone call about 30 minutes ahead of time.  When he got here he got right to work spraying, dusting the outside eaves of the house for spiders and webs and even removed a couple wasp's nests and a birds nest!  He did notice the excess of crickets and put some additional bug killer that was not spray down, over and above what I expected. He also put some traps in our garage, and sprayed there as well again over and above.

Based on reviews I read on other companies I thought I would have to ask/beg them to spray in the house....NOPE part of the service.  Jeremy was informative and helped this bug exterminating noob understand what he had done and what to expect.  He explained they guarantee the service for 60 days and don't make you sign a contract and they will simply call to schedule the next visit when it's time.  Awesome.

I felt comfortable with him in my home and while the results are yet to be seen I know quality work and attention to detail and this was definitely it.  Hopefully in two-three days we won't be sleeping with chirping crickets in our house and with their help will keep the little pests out!

OH and the the service was completely affordable!!! Bonus, bonus, bonus.
Terri A.
Terri A.
9/21/2020
Cody came and did our first initial service on Thursday last week. He was informative, professional and a good sport when my toddler daughter kept following him around and chattering his ears off lol definitely glad we decided to go with This company! So far so good and haven't seen a single pest since the visit and hopefully won't until the next visit! Lol definitely would recommend this company! :)
Bill L.
Bill L.
11/13/2020
I had used Urban Desert for termite control in 2019 and they were excellent. High quality professionals and great products delivered on time with seamless installation. I noticed further activity one year later and they came right out and reapplied product on the vulnerable areas. All under their 5 yr warranty. Well done Urban Desert!
Susan L.
Susan L.
02/10/2021
I was suspecting we had a roof rat problem since a dead one was found on the side of my house. I called Urban Desert and Chad came out and did the free inspection. To my relief he said I had no roof rats but did have a termite problem which I had been having numerous treatments over the years of living here but they kept coming back. He explained they can do it with a 5-year warranty and I could continue the warranty yearly after that. On the day of treatment, Matt and Codie called me about a half hour before my 8-10 appointment to inform me they were on their way. They were here at exactly 8 am and was completely done by 9 am.  There was minimum noise from the drilling and they cleaned up and returned any items they had to move right back where I had them and one would have never know they were there. Both Matt and Codie were a pleasure to deal with and even politely listened to the ramblings of this old gals stories. I would recommend this company to everyone that even thinks they may have a pest problem.
Chris H.
Chris H.
05/05/2019
Awesome experience!! Jose was so easy to work with. He was fast and polite. Can't wait to refer this place to friends and family members!! Great price and fantastic customer service.
Anita W.
Anita W.
11/09/2019
5 stars for Urban Desert Pest Control!! They were quick to reply with answers to my questions, a quote for treatment and were available to treat my home within the week. Lucky for me, not so lucky for the scorpions!! Dax, my technician, was knowledgeable and friendly and answered all my concerns regarding safely treating my yard which is home to my tortoise. So happy to have found this company!!
Lisa M.
Lisa M.
06/06/2020
I can't recommend Brad and his team highly enough.
Like many others who live in a historic Phoenix neighborhood, I found myself in the unfortunate situation of having roof rats. They were large...and not only had they taken over the attic of my 1930s home but also started a nest in my bathroom wall. I was horrified and of course wanted them gone immediately.
After initially meeting with Brad and Chad, they advised that in order to do it right we had to start with a smoke test to ensure the pipes leading into the home didn't have any cracks. While they could immediately start trapping and seal up the house, if there was another entry point for the rats they would keep coming back. Sure enough, just as Brad thought there was a huge hole in the main pipe under the bathroom floor. Once that was fixed they started trapping and after a few more weeks sealed the entire home. They even found (and fixed) a huge gap that roofers had overlooked when putting on my new roof - which was another entry point I would never have found.

4 months later I haven't heard or seen any sign of the rats. These guys are professional, knowledgeable, diligent, honest and just a pleasure to work with. Can't thank them enough and they will always be my go to for any future pest control needs.
Ron T.
Ron T.
02/01/2021
Trying to find someone to take care of the termites we found in our house was easier than I thought.  Looking thru yelp reviews I cam across Urban Desert with over 400 5 star reviews.  After contacting them and a couple more businesses for quotes I decided to go with them after researching the products they use and of course cost.  They had 3 different plans available for us to peruse.  Even though their top plan was technically more expensive, it used the best product in the business and had the longest warranty of all the companies so all in all they were actually sort of the cheapest.  
We made an appt and and right on time, Matt gave us a call letting us know they'd be here in about 20 minutes.  Matt/Codie & Victor showed up and proceeded to get started with all the drilling that was going to be needed.  I couldn't believe how fast and efficient these guys were!  They were all very friendly and answered any & all questions I had.  Told me that if I saw any indications of the little buggers that they would be back out to take care of them but for me not to hold my breath of seeing them again.  Before I knew it they were done!  Wow, that was pretty fast!  Guess there was a reason for so many 5 star reviews....  Here's one more!
Rebecca C.
Rebecca C.
11/05/2019
Dax came by today for my first service.  He was very knowledgeable and professional. I will definitely be using this service going forward.
Timothy H.
Timothy H.
09/05/2020
Great job. Very friendly and did a great job on my bed bug problem. Fast affordable and Professional. I woukd highly recommend.
Brittany C.
Brittany C.
10/27/2020
We recently purchased a new home and Urban desert Pest control came recommended from someone in the neighborhood. We were so impressed with the service! Our technician, Keegan, was incredible. Very professional, courteous, friendly, detailed oriented and meticulous in his work. He listened to our concerns and took his time to treat our home. Scheduling was easy. Communication is prompt and friendly. So far we are very pleased.
Kelly H.
Kelly H.
10/26/2020
Everyone I interacted with at Urban Desert Pest Control was fantastic! From the process of getting a quote to scheduling to receiving service, I had a great experience. This business adds a personal touch in their interactions and by follows up on their service. Throughout my communication with them, they were the perfect mix of professional and friendly. We haven't seen a single pest since they came to spray & they were quick and efficient in the process. Would definitely recommend, and will absolutely be utilizing this company's help again!
Brandon C.
Brandon C.
10/26/2019
Wonderful, honest owner.

Yesterday Brad (owner) stopped by my rental property where the tenants had seen a rodent on their porch.  He did a free inspection in the garage and around the property and was unable to find anywhere with evidence of rodents settling in.  He then took the time to explain to the tenant and myself of the warning signs of rodent infestation and tendencies for our future knowledge.  

He very easily could have advised some service to make some money, but instead gave us his honest, expert opinion.  I will definitely use them for any of my future pest control needs.
K. R.
K. R.
07/07/2020
I rarely ever post so many updates but I'm seriously so happy with this company! First of all their rates/prices are very competitive. Each and every thing they've done I really feel like I got my moneys worth. Most recently I had my whole house treated for subterranean termites. Was it a little overkill for my house? Well maybe.... but we recently moved into the house and feel like it's cheap insurance for what could become a much larger problem. Tino and Matt showed up and did a fantastic job. I've met so many people at this company because I 1. Have regular bi-monthly pest control 2. Had some areas pre-treated when we had some remodeling done inside the home. and now 3. For termite treatment. I've met both owners of the company (because they just happen to work super hard and come out to some of the job sites). And Jose is the absolute best for my bi-monthly pest control! Jose was the first to ever come to our property and I always request him because he is just so friendly and so knowledgeable about what he does! .....  another update... Had a black widow in the house and they found it and killed it! And because it was within the 2 month time frame of my last treatment it was free of charge. This company has definitely earned my lifetime loyalty.
Lisa H.
Lisa H.
10/21/2020
Thank you Urban Desert Pest Control!! You came out and explained everything during the quote process and again when we had service. Tino and Matt are professional, hard working guys. I cannot thank you both enough for your outstanding attention to detail and great work!!!!
Jennifer J.
Jennifer J.
1/17/2020
Thank you SO much to Dax for saving my day! There was a huge scorpion in my garage that he handled like a pro! While spraying the grounds he was super informative and helpful. I highly recommend Urban Desert. Their staff is super friendly and scheduled me in the same day!
Natalie M.
Natalie M.
10/19/2019
Dax just came to treat my home for bugs and scorpions. He was extremely friendly, and personable. His work is very thorough and he even went under all my sinks and taped up the holes in the plumping to prevent bugs from getting in. I would highly recommend!
Geoffrey D.
Geoffrey D.
10/14/2019
As someone that doesn't have a lot of time to talk on the phone, I really appreciate how responsive Urban Desert is when I message them. The staff is super friendly both in person and via text. They are willing to work through or explain any concerns you may have. I will continue to use Urban Desert while I live in Arizona.
Tara M.
Tara M.
08/12/2019
Al came out today to complete our first service with Urban Desert Pest Control.  After finding our second scorpion in our house (this time in our dryer) I decided it was time to get some pest control.  We are not from Arizona originally so these scorpions freak us out!  Al texted when he has about 20 minutes out.  When he arrived he was friendly and informative.  He was clear about what to expect and made sure to let me know if I have any questions after he leaves to feel free to text him.  Al was awesome!  Looking forward to continuing to use Urban Desert in the future and looking forward to not being scared to take my clothes out of the dryer!  Two thumbs up!
Mareesa T.
Mareesa T.
4/21/2017
I called Urban Desert because I was tired of chasing the flys that my daughter let in the house. Brad came out and was knowledgeable, on time and honest. I hate dealing with bug companies because they always try to sell you on monthly spraying for an outrageous amount. Brad did not. He was upfront, honest and charges a flat rate. It honestly was an amazing experience because there was no pressure.
He came inside and sprayed everything and then did the outside. When he sprayed the outside he didn't just walk around with his can and spray the foundation he had a power sprayer and literally spray every inch of my yard! My husband and I were able to sit on our patio without being dive bombed by flys and mosquitoes - it was amazing!

I can't say enough about Urban Desert! We will definitely be using them in the future!
Kristina B.
Kristina B.
08/01/2019
This is my second time have Urban out to spray so I feel as though I now have some value to this review. Dax was out this morning and did a thorough job spraying. He wanted to know precise locations of pest activity as to pay extra special attention to those areas! In the past I have had pest control services come and spray and I would still find scorpions even though they were drowsy. With urban I haven't seen any! They even set sticky traps in the garage for all of the critters that find their way in.

I was given a 2 hr window and he showed up at the BEGINNING of that window! What a gift!!!!! Nothing can replace a company who honors your time!! I can't say enough good things about Urban Desert Pest Control!
S S.
S S.
5/17/2019
Really love the service here and very professionally organized. Bob the bug killer was super nice and has a great sense of humor. Great communication and timeliness.

He was so nice he even swept up the rocks along our sidewalk that the Javelina made a mess of earlier in the morning!!! Not at all in his scope of work. We greatly appreciate his kindness!
Cassandra R.
Cassandra R.
01/05/2017
Holy smokes this guy was good. I had rats! Stinky dirty noisy rats. Rats that chewed a hole in my plastic pipe and caused water to go from my upstairs bath to my downstairs bath. Rats that kept us up at night with their gnawing big teeth sounds trying to get into who knows what.
I had a company come out and quote $2000 woa!!!! That's a bit hefty for rat control.
Next, we called Brad. He was super responsive, personable and polite. He came out and quoted a 10th of what the first company did. He explained everything in detail to us. He set us up on the spot. Great guy! I highly recommend this company.
Angelia C.
Angelia C.
4/20/2019
This company is awesome! They have great prices and do a fantastic job. We haven't had any pest problems thanks to their preventative services. Bobby the Bug Killer and Jose are very friendly, courteous, and professional. They've always been timely, provided reminders, and are easy to schedule with. Would highly recommend Urban Desert Pest Control!
Denise N.
Denise N.
5/23/2019
Iam extremely happy with the service i was using another pest control comoany wasting money the problem was not going away at all having roaches was not good we were cleaning doing everything and cleaning and couldnt get them to go away even with pest control finally we called urban pest control they came out and did the job the right way and got rid of the roach problem completely and they are also very affordable, customer service was amazing i highly recommend using this company they actually care and get the job done the right way
Christopher L.
Christopher L.
6/19/2019
These guys rock! I had an ant problem, and they were able to come out the next day and do a treatment. They were prompt and efficient, and the treatment worked perfectly. Their reasonable prices and no contract requirements are just icing on the cake! Stop your search for pest control. These are the people you want!
Chris P.
Chris P.
12/13/2019
We had our first service with Urban Pest Control.  We live in a rural area of the county on 1.3 acres of desert.  After we moved into our new home in October, we came across a few spiders and 3 scorpions.  We looked on the internet and contacted Urban because they are a family owned business, and that is important to us.  The technician who came to our home was extremely professional, knowledgeable, and took the time to explain the process.  We have not seen any bugs since he sprayed and put out little cardboard death chambers to trap the little varmints.  We will definitely be using their service on a regular basis.  Another plus -- the cost of the service is extremely reasonable and no contracts.  I am going to recommend Urban to family members and friends!!  Chris Piske
Mark Q Q.
Mark Q Q.
7/14/2020
I switched services for pest control from a company that I was with for three years! I'm so glad that I made the switch to Urban Desert Pest Control. Dax showed up right on time and was very knowledgeable and friendly. He did a great job spraying the Inside and outside of my home. I will be referring lots of my friends and family to switch over to urban Desert pest control!
Michelle H.
Michelle H.
12/09/2018
I found one cockroach after moving into a new home, and Brad came the same day to take care of it as it was a holiday and his staff was all off - I insisted that it wasn't necessary, but he was able to do it and could tell I was freaked out. We have had one follow up treatment since. His employee was equally punctual, professional, and friendly. They do a great job! I am beyond happy with them. The best pest control service I've experienced in Phoenix (this is my 4th home and 4th service).
Sheri S.
Sheri S.
01/04/2019
This is a great Company, they really went above and beyond when treating our home for termites.  We thought we might have been treated before and Chad took the time to check to see if the paperwork for our home had been filed with the State.  They came out and did an excellent job and the owner came over to make sure the job was going well.  I would highly recommend them.
Maura M.
Maura M.
1/28/2020
I can't explain how happy and thankful I am for urban desert. Brad came for my initial treatment because we had a scorpion infestation and I was terrified! They even went out of their way to come back and do a black light treatment around my whole property just to make sure there wasn't any alive (or dead) Inside of my house. I am so happy to have a company that genuinely cares!!! I can't thank you enough!!!
Amber C.
Amber C.
3/16/2019
So. Thorough. You have any idea how at ease one instantly feels when your pest control tech shows up with a truck-mounted, pressurized, fully automatic sprayer instead of a glorified camelback?! I do! And let me tell you- it's one of the most reassuring feelings in the world! Jack was just here (on a Saturday morning... I mean, that speaks volumes!) to treat my home- inside and out... I haven't seen a bug, spider, scorpion, or any other creepy crawly since he was here 2 months ago- and I'm confident I won't in the future so long as Urban Desert is in charge of my pest control. These guys (and office gals!) are the best; friendly, accommodating, professional- if you haven't already, do yourself a favor and get them on your team.
Mimi K.
Mimi K.
8/31/2020
I rarely leave reviews but when a company goes over and beyond it's a must. I looked at a few pest control companies before going with Urban Desert & I'm so glad i picked them. No up sales, no weird gimmicks just professional and amazing! The first gentlemen that came to treat my home was amazing; he sprayed, gave me a couple pointers to help the overall process of getting rid of my ant problem. 2 weeks went by and i had seen a few ants so i reached out and they came out again, no charge, even set more ant traps for me. The gentleman even sprayed my driveway where I had noticed an ant trail after the first initial spray. Highly highly recommend. I always get a response back super fast, they are affordable and honestly how nice they are and effective is just amazing and rare!
Abby K.
Abby K.
11/25/2019
I had reached out to multiple pest control companies to get a quote on preventing issues in my restaurant. Brad was the only one to get back to me.  He was quick and professional.  He had his son Dax come and do the first initial treatment, and he was nothing but professional.  I was on a business call when he showed up, and he was quick and quiet while he worked. Absolutely amazing customer service! Super understanding, and patient with a new account!  Thank you!
Fred B.
Fred B.
2/16/2017
YES! The only pest control you HAVE to go with.

Created a massive improvement in and around my property.

Living up against a base of a mountain, we were suffering from tons of bugs, roaches, and scorpions in and outside of the home.

Brad put an end to it all. Do not hesitate one second longer to try these guys out. Very responsive over phone / text. Always prompt on time when they come out. It can be a challenge to locate someone 'reliable' in this day and age and they deliver.

Fun Fact: I tried several other pest control services all with NO results. Do not waste your time, your money or your families safety on ANYBODY else.
Joleen K.
Joleen K.
11/23/2020
We did a ton of research and got other estimates before we decided who to use. We just had our house treated last week by Urban Desert and they did a great job. The owner, Chad, did our estimate, and he was very genuine, transparent and had integrity. Their pricing is very competitive. Codie and Eric did the treatment and worked quickly yet were thorough, very respectful, friendly and courteous, and clean. They use the best products on the market and use the highest mix rate allowable (they don't water it down). They have a 5-year warranty, and offer teacher and first responder discounts, which I was very appreciative of. On the business side of it, Nicole and Emily were friendly and accommodating. We were very happy with their service. They do other pest control, too (even rat extraction, I learned!) but thankfully we haven't needed to use them for those services. Great company!
Rosemary V.
Rosemary V.
11/22/2019
I had never even heard of this company before and had previously hired another one and I wouldnt have done that if I'd known about this one. Jeff was my tech today n he did everything that should have been done by the other company. I will definetly be using them for all my future services. Highly recommend this place.
Cheron P.
Cheron P.
8/23/2019
UDPC was great to work with. They were very  responsive and scheduled me ASAP. The tech was friendly and thorough. I have not and a pest issue since they came out (knock on wood). I will be using their services again and highly recommend them.
Malena M.
Malena M.
11/19/2019
Thank you so much for your quick response and your wonderful customer service.  I called you with a scorpion issue and Bob the bug killer was out within 36 hours.  I have never been so pleased with my pest control experience.  Bob was so friendly and knowledgeable.   Not only did he take care of my house but he also made sure my two outer buildings were sprayed as well.  I am so glad I found a company I can trust.
Stephen F.
Stephen F.
8/21/2020
Moved back to AZ recently and immediately started service back up with Urban Desert. Love that they are locally owned and operated and extremely customer friendly. Brad was super accommodating for getting our termite protection started. Tino installed the termite barrier efficiently and left no mess behind. Jim did our pest control and was very attentive to what we had seen or had worries about. An incredible team with fantastic support and service. Grateful for small business like this. Thank you to all
Caryn L.
Caryn L.
8/21/2020
I'm not even sure how this company has 5 stars. Our experience up to this point is 1.5-2 stars at best. We used them approx 18 months ago for a roof rat problem and had them do their initial service for the rats, spent about $500 and it didn't solve our problem. They then recommend a smoke test for $250 which did reveal a pipe problem but again, didn't solve the rat problem. Their technician Chad said he couldn't figure it out, went into the crawl space where most of the rat activity was. Chad then told us that there was a former bee hive/honeycomb issue and that what was causing the rats to come back. Well we get another company to go up there since the issue is not fixed and then they tell us that Urban Desert didn't seal our home correctly and there are no bee hive/honeycomb issues in the crawl space and offer photographs as proof. We give urban desert a chance to make this right since we had already spent some $$ with them and after  Chad comes out again, we get another estimate- now $1600 to fix. Chad claims it is multiple bee hives (3) and promised photos- which we got none. We have placed a call into Brad the owner, and no return phone call. Thanks for taking my $750 and leaving us with our rat problem
John P.
John P.
11/17/2020
Best price for high quality termite service.  Matt, Codie and Keegan arrived on time and were professional and efficient. They cleaned up after themselves and did a great job providing a full perimeter service.
Michael W.
Michael W.
01/12/2020
Great Service and great price! Really appreciated there ability to get job done next day after a quote. Tito's crew were fast and efficient. They even cleaned up the termite tubes that were hard to reach. Warranty will also come in handy if the termites come back.
Jon B.
Jon B.
12/05/2018
Wow. Where to begin? My wife and I had a pretty terrible time with roof rats. We tried working with other pest companies, but with no luck: just traps and no permanent fixes. Finally I stumbled across these guys and the experience was like night and day. They were confident from the beginning that the root of the problem was a hole in the pipes: they brought out their smoke machine (I think they're the only pest control company in Phoenix with a smoke machine), ran a smoke test, and figured out precisely what the problem was. Now it is all fixed. Very reasonably priced. The team was absolutely fantastic. Chad is a master with the smoke machine, and Brad especially was a really big help. Cannot recommend these guys enough
Ron S.
Ron S.
5/21/2019
Ok, i haven't had the service yet, but the customer service is insanely great. Phone gal , Kayla i think, had the best phone service skills I've ever heard and i am a 29 year dentist in Seattle w a staff of 13. I would hire her in a minute if i had a business in AZ. She was pleasant, friendly, timely, controlled the conversation in a great way and totally went out of her way to accommodate me. And even though they had no time to see me on the two days we were able to have the service, THE OWNER OFFERED TO COME TO MY HOUSE TO CONVENIENCE OUR AVAILABLE DATES. Great start to a long term relationship. Completely impressed w this level of customer service. Ron
Robyn K.
Robyn K.
11/11/2020
Matt & Codie did a great job treating my whole house for termites, they listened to all my concerns and put my mind at ease. They also were awesome at communicating arrival times and how long the job would take & everything it would entail.
Kelly R.
Kelly R.
11/09/2020
I needed help to get rid of termites.  I chose this business based on the positive reviews in Yelp and I must agree with all those positive reviews.  The team as Urban Desert were responsive to my calls and questions.  The termite team was very helpful and professional.  Due to the COVID crisis, they always wore masks when working in the house.  I found their price and warranty to be reasonable for the size of my house.  I felt the house treatment was thorough and very complete.  A job well done!
C B.
C B.
08/09/2020
Urban Pest Control techs, Paul and Eric, were proficient and effective in getting rid of the rodents that had been invading our roof, garage and barbecue area. The company was also very good about communicating when to expect the techs for each visit.  I definitely recommend them for rodent relief!
Jake B.
Jake B.
06/11/2020
After discovering a wasp hive in the yard, I called Urban Desert based on their Yelp reviews, which it seems are well deserved. They were able to set up an appointment pretty quickly, and Tino did a great job removing the hive and then doing a thorough inspection to find a second hidden elsewhere in the yard. Everything was very professional, and I'd definitely call them again.
David L.
David L.
04/03/2019
You guys can stop looking. Urban Pest Control is one of the most amazing professional companies I've ever dealt with. They've been treating my home for over a year now and they are on top of everything! They send consistent reminders, always follow through, and are very respectful of my home (putting shoe covers when entering). Jose, Bob, Brad, I've had them all and they are amazing! The scheduling team (Gina and Co) are amazing as well!
Jennifer G.
Jennifer G.
12/16/2016
I highly recommend Brad. He was easy to work with on scheduling, arrived on time, assessed the issue and told me how he/we can fix it. His prices are very good, much better than I had planned on paying. He was a pleasure to work with.
His customer service is excellent! While he was in my attic, he found a bunch of Christmas decorations that I didn't know about. Without being asked, he brought them down for me.
On top of all of his great work ethic, he's very thoughtful about his family. I commented that his web site really nice. He immediately said My wife did it, she's amazing!.
If you're looking for someone who is professional and kind, look no further than Brad and Urban Pest Control.
Trever M.
Trever M.
7/31/2019
Just had my initial service with these peeps. The experience was unbelievable! In a world of contracts, pressure and uncaring companies...this company thoroughly impressed me. The front office girls are the best! They truly care. Al showed up on time and took the time to get to know me, my pest issues and educate me. No other company has went beyond, Hi, I'm here to treat your home. By the time Al left, the relationship felt like he was a brother and Urban Desert Pest Control was a part of my family. Like I said unbelievable!!! These guys will be my service professionals for a long time. Thanks!
Kristen G.
Kristen G.
7/30/2020
After asking around on the local neighborhood app for a good pest control company, and not loving what I was seeing, I decided to take matters into my own hands. I researched different places and came across Urban Desert Pest Control. Wow so glad I did!!! They came out the very next day and sprayed for scorpions and whatever else is running around my house. Jose who is one of the owners came out and did a very thorough spray application inside and out !! He explained in terms I could understand what he was spraying and how it's going to work. He even went as far as telling me how the pesky scorpions are getting into my house!!! He was knowledgeable, timely, again thorough and pleasant to talk to. I would highly recommend Jose and his company for any of your pest control needs. He even left me glue traps to catch any stragglers running around!!!
Laurie M.
Laurie M.
02/08/2019
The Battle of the Bed Bugs: A 6 Part Saga
Part 1.  Bob came out on time and was very reassuring that the problem had been found early.  He spayed in the box spring and around the bed.  When he was getting ready to leave, he said I should schedule a follow up.
Part 2.  The initial follow up - the problem was still going on and Bob came out again.
Part 3.  I was wondering if and when the problem would be resolved and although I did schedule this 3rd appointment I also express my concerns.  A different person came out this time.  After the 3rd appointment, I also re-wrote my initial review.  I expressed by concern that it felt like it was going to drag on as long as I was willing to pay for more visits.
Part 4.  After my revised review, I quickly got a call from Brad, the owner.  He said he didn't want me to feel that way and he was going to make it right.  He came out and refunded me the cost of one of the previous treatments.  He set traps to see if there were still any more bed bugs.
Part 5.  Brad came out again to check the traps.  No bugs were found.
Part 6.  To ensure there was no more issue, Brad came out again and checked the traps.  No bugs were found.
Cudos to Brad for his concerns about the feelings of this customers and going above and beyond to resolve my battle of the bed bugs.  I'm happily going to bed now, to sleep tight, without the bed bugs to bite.
Rick R.
Rick R.
10/24/2020
Tino and Matt were very knowledgeable and professional, completed the job on time, and answered our questions.  Great job!
John S.
John S.
7/27/2020
My first experience with pest control, but everything was explained in detail and they were very quick to schedule an appointment:  Price was reasonable, too.  Visit was fairly brief but the results have been great.  I'd definitely recommend Urban Desert to my neighbors!
Nadine E.
Nadine E.
5/29/2019
Ok, Brad is awesome! I contacted him regarding a problem with some flys. He eventually told me it was fruit flies. He first recommended pouring bleach down the drain before he came out! I thought that was cool considering most companies would just come over right away. While it did help, my problem required him to come by. He explained why the fruit flys were not going away and quickly fixed the problem...less than an hour! In addition, his pricing is very reasonable for his work! You can't beat that! If you have a pest problem, do yourself a favor and call Brad!
Valerie S.
Valerie S.
7/23/2020
I am very happy with the service and efficiency I received from Urban Desert Pest Control. From the moment I sent out a request on yelp for help, I was answered by Kayla from the company. Her prompt replies to my questions, enabled me to make a quick decision to go with their company. 5 star reviews from others also helped with this decision. The owner, Brad, arranged for someone to come out the next day to treat both external and internal residence. James was prompt and thankfully was wearing a scarf and booties for my protection, which I greatly appreciated. Despite the heat, he was working outside for almost 40 minutes, taking down cobwebs and treating the ants and other pests outside and inside the house with calm efficiency. He was very kind. I am so happy to give this company a great review. They are now set up for regular treatments every 2 months, and rates are competitive. I would recommend them to anyone needing pest control!
BTW, my location states I'm in Portland. I am in Scottsdale.
Tom M.
Tom M.
10/19/2019
I just moved here about a week ago. My wife is horrified of all multi legged bugs. I called Urban Desert pest control. I was greeted on the phone very professionally, I told the lady of our situation and she had one of the fellows out here the next day. (or could have been the same day) I have lost track of days already. I believe the owners son came out that early evening. We talked and decided to do only the outside this time. The next day my wife found quite a large scorpion, how ever Urban Desert had come back to spray the inside of the house and garage just minutes before she found the scorpion almost dead right inside the garage door. I could not have asked for better service from Bobby the bug killer (Bob Prabucki) saved the day! I would certainly recommend this company for any pest concerns you may have. I am now on every 6 month service.
Tom
Jessica H.
Jessica H.
5/17/2019
Amazing pest control. Gave me a time frame and didn't make me wait until the last minute of the time frame for them Jack was there right on time! Jack came out sprayed my home and also explained a lot in detail of what he was doing for me and how I can prevent pests coming in in the future. He was very considerate of my pets and my child. They sent me reminders for my appointment and even a prep list so that it was as easy as possible for everyone! This business is very well run with great communication between all parties and employees, compassionate and professional technicians, and best of all amazing prices! I will never choose another pest control company again! 12 out of 10 stars!!
Kristen S.
Kristen S.
10/09/2019
WOW!  What a great experience I had with Urban Pest Control.  They are quick to respond and get you scheduled right away.  The gentleman that came out was super awesome and friendly. He explained what he did and what to look out for.  I am so glad I reached out to this group.
Matthew S.
Matthew S.
10/07/2016
So I called Urban Desert Pest Control because we had been seeing too many scorpions in the house.  I have 2 kids under 5 years old and needed to protect them.  I called the number and left a voice mail.  Brad called me back within an hour and we discussed my problem and how he could take care of it.  His wife setup the appointment and Brad showed on time.  He was very thorough with his treatment and told me once it dried, there would be no issues.  The deciding factor was he told me he used the same treatment at his house and he has more kids than I do.  If he felt safe using it around his family, I felt safe using it around mine.

After he left, it took about 2 hours to dry completely and since that day I haven't seen one scorpion inside or out.  And I have only seen a few dead bugs so I'm going to say he came through with his promise.  And if I do see anything living, he will come back out for 60 days and retreat.

The best part is there is no contract so you can call him out every 60 days, every 6 months or every 2 years depending on your needs.  I will use him again.
Brittney J.
Brittney J.
1/29/2019
We have had regular pest control service with Urban Desert for almost two years now. We initially tried them out because they don't require contracts -- and it is legit (they really don't)! We have had them treat ants, roaches, crickets, spiders, and some black widows and it has all been treated well.
They even have a 60 day guarantee, in which they will come back out and re-treat if anything pops up after the fact, which we have only had to do once in two years. They are extremely flexible with booking options, especially considering their normal service area is Phoenix and we're in Tempe. Recently, we had termite tunnels show up and within a week they were able to come out to confirm, quote, and then treat them - Jeremy did our standard service and diagnosed the problem quickly, Chad was able come out to quote within 2 days, and Julian & Dax were very personable and finished the termite treatment very efficiently. Can't say enough! They are a great family-owned company and we will keep service with them for years (and, no, I didn't get anything special for writing this review).
Tecle G.
Tecle G.
11/03/2018
Had to come out a couple times to get rid of some live insects but haven't seen any ever since. Great job.
Chris A.
Chris A.
10/30/2018
Great price, on time service, great customer service... I will be a repeat customer! Thanks guys!
Kevin M.
Kevin M.
9/29/2020
I have worked with Urban Desert in my Peoria home and a home in Scottsdale. These guys are simply the best. The genuinely care about what they do. Everyone I have dealt with represent the company in a professional manner and when they complete service I never see issues. Thank you for being fantastic!
Love To T.
Love To T.
6/30/2020
My Dad needed help getting potential termite issues addressed.  Chad showed up promptly and confirmed the situation after walking through the house.  Tino and Matt came a couple of weeks later (also very prompt) and performed the treatment.  They have a great system!  They work fast and efficiently, placing everything back the way it was.  They were also friendly and informative.  The entire process took 3 hours.  My only suggestion would be to get the appointment process fine-tuned.  I tried several days of leaving texts/messages before finally getting an appointment set up.  I almost gave up.  Finally, Emily was able to help me.
Carlie M.
Carlie M.
9/26/2020
I tried everything I could to get rid of our ants and nothing worked. They came out one time and they were ALL gone within 24 hours!! The employees were very friendly and easy to communicate with!
Carrie T.
Carrie T.
9/26/2019
Technician very professional and friendly. He was on time, actually early and called to make sure that was ok. He ensured I knew exactly what he was doing, and also was concerned for my dogs and that we had them in areas so they wouldn't be harmed if they happed to lick, which made me happy!
David S.
David S.
9/24/2020
I noticed wood shavings on the floor next to an exterior door in our house and called Urban Desert to get a quote for termites.  Brad came out and immediately identified the problem as carpenter ants.  Brad ordered and then came back and applied the product necessary to treat the carpenter ants.  The price charged for the service provided was very reasonable and Brad was timely and very personable during the two times he was here.
Janet A.
Janet A.
9/24/2020
This company is great. I am in the process of selling my home and needed to get a termite treatment on condition of the sale. Brad, the owner of the company, was quick to come out to the house, inspect, give me an estimate of cost, and get treatment ordered. He quoted me the best price of any other company I spoke with AND he didn't try to upsell their services. Understanding the urgency of need, he scheduled the treatment right away which I greatly appreciated. It was Tino and Matt that came to my house to drill holes, build the trenches and do the treatment. They were fast and their work looks great afterward. They did a great job and they were very courteous, knowledgeable and professional. I am VERY impressed by this company and everybody that works there. Five Stars
Jaxmom H.
Jaxmom H.
10/03/2018
I am very pleased with this company. They responded right away, got us in within a week at a time that worked with my work schedule. They arrived on time (actually was available earlier than my apt). I was a few mins late getting home and he was still very friendly and patient. He was very, very friendly and did a good job spraying. He took his shoes off before entering as to not make a mess after our heavy rains. I told him we are having an ant issue in an area where our toddler plays. He put down granules on the aunt hills for no extra charge. Can't beat the price-only $70 for a spray inside (including the garage) and out.
Diana S.
Diana S.
12/27/2018
Luckily I have not had to use them but I wanted to give them a 5 star for their honesty, timeliness, and they were very thorough. Chad showed up right on time after I had requested a quote. He informed me that given my situation, demolition of old house, it would be a waste of my money to get anything treated until my new build was complete. After he inspected my garage and told me there was no termite infestation and how to avoid it in the future, he saved me some valuable time and money. When I do build I will definitely use them. THANK YOU!!
Kathleen C.
Kathleen C.
10/30/2018
Urban desert pest control came to our house and did a complete inspection for pests and worked and getting all my concerns addressed!  The price for service is very reasonable especially since we have about an acre of property with a guest house!  The technician who I believe is the owner was very nice and happy!  I appreciate a happy person!  It goes along way to making me comfortable.
Anthony S.
Anthony S.
6/24/2019
Dax was awesome! He was super friendly and was extremely knowledgeable. I will definitely recommend Urban Desert Pest Control to anybody be in need of their services! Thanks Dax!
Allison B.
Allison B.
9/27/2016
I would recommend to anyone who is looking for great service and a down to earth attitude. Brad personally called me to go over service and I was sold just by our conversation. His wife was awesome and accommodating when it came to scheduling our service.

Brad is truly dedicated to what he does and honestly put me at ease after meeting him. It's never fun finding things in your house especially with a little one running around so it's nice to have someone who cares and is not trying to up sell you at every turn.

Call Urban Desert! You won't be disappointed, it's hard to find honest and reliable service so I'm glad I found them!! Thank you!!
Dave H.
Dave H.
10/03/2018
This is a fantastic company!  The owner takes personal interest in customers and communication with the customer.  Brad is always available to help.
Dan R.
Dan R.
11/10/2020
Just got my house treated for termites.  Urban Pest Control was very professional.  On time, knowledgeable and easy to work with.  They wore masks when inside.  The whole treatment took less than 2 hours.  I would recommend them and If I have any other pest problems they will be my first call.
Andrew B.
Andrew B.
9/13/2019
Brad and Jeremy definitely know what they are doing!! I have never left a review on yelp, but know that my experience can not go unheard.

The caliber of service that I received from the very first interaction through email made me a customer as long as I am in need of their service. All of my questions were answered promptly, efficiently, and professionally. Brad is the man! I ended our convo with let's do it and then sent him a message telling him how well I thought they were doing.

Jeremy came to my home for the initial service today, and from the get go I was floored! He was EARLY, to the normal (2 hour window), he introduced himself, took off his shoes at the front door, and went way above and beyond.

Just now leaving my house, and noticed that throughout the time Jeremy was spraying, he (without my knowledge) brought in our trash dumpsters to the back yard, before he left!!! That is crazy above and beyond! These guys are very reasonably priced, very professional, and they absolutely know what customer service is.
Al R.
Al R.
10/08/2018
Jose treated our house for sugar ants.  Super friendly and on time.  Will use again.
Aj C.
Aj C.
06/10/2020
Extremely professional and very thorough! Alex was being trained by the owner and both showed well knowledge and were very social making the experience very enjoyable. Looking forward to continue to use this company for the near future!! HIGHLY RECOMMEND!
Sss C.
Sss C.
8/31/2020
Simply the best!!! Highly, highly recommend these wonderful people!!! From the receptionist to the gentleman that comes to our home, they are courteous, professional,  punctial, just perfect!!! You will not regret it! Money really well spent!!
James C.
James C.
8/30/2020
We found a few termites in our house about a week ago and new we had a big problem. After calling Urban Desert Pest Control their owner Brad came out and inspected our home within a day.  Although Brad found signs of  the termites in the house and garage, we were told no major problem, they can be treated and our home protected for up to 15 years. Well within 48 hours Brad's men Tino and Matt came to our home, on time, and treated our complete home.  Tino and Matt were very kind, professional, and through in their work. I would recommend Urban Desert Pest Control to any of our friends and neighbors.  Best of all their price was fair.
Laurie L.
Laurie L.
06/02/2019
I used Urban Desert for termite treatment and I was extremely impressed with their work. Their bid was much less other estimates I received. Dax and Keegan were knowledgeable, friendly and efficient.  They answered all my questions and really went the extra mile to provide excellent customer service. I will definitely continue use this company in the future.
Shiza S.
Shiza S.
5/31/2019
Brad was so helpful and knowledgeable. He also came on such short notice for an inspection and didn't charge for inspection. I recommend this company 100%!
Absalon A.
Absalon A.
5/31/2019
Hey everyone I want to recommend Urban Desert pest control! I've been using them for about a year and they guarantee there stuff for 60 days! If any bugs appear before 60 day since last time they came out they will come a retreat problem area. All of their staff are great and professional and have had Brad the owner even come out once when I asked for retreated an area just to make sure we are getting the best service.
Yvette J.
Yvette J.
10/20/2020
Jim came out about a month ago. He was Great! Was here when he said he'd be here. Great service! Told him the problems we were having. He sprayed the perimeter of my home, inside and out, using non-toxic spray. We asked a lot of questions and he was patient and answered them all. I was very pleased. Today, Terry came out, he was just as friendly, professional, timely, and Great as Jim was. Again, told him a few issues that popped up in certain areas. He did a quick inspection and was able to do a re-touch up of areas where problems were happening, even though not as big of a problem, as they were before the first time they came to treat my home. I am so happy with their service and highly recommend them!! You guys and everyone I've spoken with by phone or text, at Urban Desert Pest Control, has been Phenomenal. Keep up the Fabulous work! :)
K M.
K M.
3/31/2020
We had Urban Desert Pest Control treat our house for termites. The owner Brad responded quickly & did the evaluation. He immediately sent Tino & Matt over to do a quick treatment to the visible spots. We then scheduled the full whole house treatment. They came today. They were all very polite & professional. Also, their prices are very competitive. We would definitely recommend their services.
Jessica D.
Jessica D.
5/28/2020
Chad is the BEST. If you have a rat problem in your home that you can't seem to resolve, definitely give these guys a call. They get to the root of the problem and take an active approach rather than a responsive approach.  We have had a 'roof' rat problem for three years, and the previous owners (we own it now) went through other pest control companies that just set traps and sealed intrusion points. Then one day, a rat literally came up out of the toilet while I was sitting on it. Traumatic to say the least. A friend recommended Urban Desert Pest Control, and told me they were most likely NOT coming in from the roof, but from under neath of the house, possible from the sewer system. Chad was the ONLY company that got to the source of the problem. Using a (very serious and legit, not a dinky contraption) smoke test, he was able to find exactly where they were coming in from. THANK YOU so much, Chad.
Justin P.
Justin P.
5/28/2020
I had Tino and Matt out for a termite treatment in March.  The work was clean, they were prompt and polite, and we haven't seen any signs of termites since.  Chad was upfront about pricing.  I would use them again.
Andrea B.
Andrea B.
8/21/2020
We had a major scorpion problem, like finding them inside, outside, on the ceiling, everywhere! After using another company that didn't work, I found Jose at Urban Desert Pest Control and immediately got better results! Jose came up with a specific treatment plan that focused on the areas that were an issue and took care of the problem!!
Lanny W.
Lanny W.
10/13/2020
They showed in time completed the work and cleaned up. They had to treat for termites which required drilling through cement. They patched all holes and cleaned up.  No I will have to wait and see how well the chemicals work to kill the termites.
Kevin N.
Kevin N.
8/14/2019
Best in town... Jose is the best, always in a good mood, observant and never rushes the job.  We moved into a new neighborhood and had seen all kinds of critters, but not in the last few weeks (after Urban Desert Pest was here).
5 stars for he company, 6 for Kayla and 7 for Jose.
Gilda R.
Gilda R.
8/13/2020
We got off to a rocky start but URBAN PEST CONTROL has turned out to be an amazingly wonderful experience. Brad (the owner) came out and took care of my bug issue himself and  the staff has been FANTASTIC. I recommend them to anyone with a pest issue.
Lita A.
Lita A.
11/09/2016
I never expected to have a great experience when having pest control, but I did! Brad was very thorough. He took the time to explain his process, product and method. He even took the time to explain roaches and scorpions to my daughter. He actually convinced my kids of what I have never been able to do - that bugs are attracted to moisture and uncleanliness! They have been much cleaner on their own since our visit from Brad. I will definitely be using him going forward and will recommend him to all of my friends.

He and his wife do a great job of communicating and setting up the appointment. They make a great team!
Tom M.
Tom M.
2/16/2017
I called Urban Desert Pest Control because my house has signs of termites.  I spoke with Brad and he gave me some very helpful advice on finding who last treated the home for termites.  It's nice to see a company like this that is actually out really to help the consumer and not just take their money!

Thank you!
Lisa A.
Lisa A.
5/13/2020
Look no further if you are needing a solid, reliable, economical, friendly and experienced pest control company. I can't say enough great stuff about them! When I was inquiring about termite service Brad responded immediately and was over within days and was so comfortable and real to work with that I had no hesitation in using Urban Desert for my new service. When I actually set up for service he sent out two technicians Tino And Matt who were, kind, polite, knowledgeable and just outstanding! They went above and beyond what was needed especially considering one side of my home had never been walk down because of the overgrowth of vegetation. Tino, without hesitation, helped to clear it all out so the treatment can be completed. All the drilling and treatment was done to perfection. I will be using them for regular pest control as well. Thank you so much for giving me peace of mind and keeping my home free of termites and pests!
Theresa J.
Theresa J.
7/24/2020
Five star, white glove, concierge service is what I received from Jeremy today! This guy is a super star. Apparently, customer service is not dead. I decided to DIY my cricket problem and buy some insecticide and a sprayer from Home Depot. I sprayed twice and used 3x the recommended chemical, and that seemed to work (seemed being the key word). A few days after spraying, I was greeted by a massive scorpion in my hallway in the middle of the night! I decided it was time to call in some professionals and was BEYOND fortunate to get a same day appointment. When Jeremy came, I decided to follow him around while he worked. When he started spraying in the area by my garage (the area that I had already recently sprayed twice) an entire forest of crickets emerged as well as a black widow! I was utterly stunned. So much for my spraying- which effectively did nothing at all. Jeremy did a beyond thorough job spraying both the interior and exterior of my home. He was friendly, polite, and an all around good guy. I am thrilled with my experience thus far and I 100% recommend this company for your pest control needs.
Mary D.
Mary D.
7/23/2020
Friendly, professional, on time, listened to our concerns.  Already scheduled the next visit.  Will recommend to anyone looking for an exterminator!!!!
Jane M.
Jane M.
9/16/2020
Contacted Urban Desert for a termite problem. They came out in a timely manner and provided an overview of what the job would cover. The estimate was reasonable considering we didn't know what to expect. Set the appointment up to have the work done. Tito and Mat were the individuals who actually did the job. They were professional and courteous and called with the time they would be arriving which was even ahead of the scheduled time. Great for us. They got right to work and when finished they did not leave a mess. They also went over what to watch for during the next 30 days. Really appreciated the great job they did.
Rebecca M.
Rebecca M.
8/25/2018
We've had a huge uptick in scorpions, earwigs and other creepy-crawlies in our house and I was beginning to get really frustrated. JD came out today to do the inside and outside and thought to look under our large planters we have outside. He found a TON of insects under there and took care of them, and said that will most likely reduce the bugs we've been seeing indoors. Since we moved in, not one exterminator has thought to look under those. We really appreciate how thorough he was and the extra time and care he took during his visit. We'll be personally requesting JD to come out from now on.
Holly J.
Holly J.
7/22/2019
I had been struggling with ants in my yard for years...I just switched from a different pest control company because they never got a handle on the problem.  I'm really impressed with how fast I was able to schedule my service and the level of service provided was top level.  
Thank you so much to my tech Jose who went above and beyond the level of service I was getting with my previous company.
My family and I can now enjoy our space pest free!!
Alison T.
Alison T.
4/20/2020
Al was so helpful and professional. He put our minds at ease and made this such a simple process and even gave us helpful tips! He is awesome and did a wonderful job helping us get rid of scorpions! I won't use any other company. Highly recommend!
Marc S.
Marc S.
12/18/2016
Wow! All Service industry businesses should take a lesson from Brad how to take care of their Customers. He conducts business in a very friendly but highly professional way.

He communicates well and not only with his Customers but I believe he talks to the pests he's going after and let's them know it's adios time.

His rates are reasonable and he only comes out when you want service. No contracts...No pressure and no critters. Highly recommend Urban Pest to anyone who needs preventive maintenance...

Thanks Brad
Carol K.
Carol K.
04/12/2019
Absolutely the best pest control we have ever had. Their customer service is top notch and Jack did an outstanding job for us!  You will not be disappointed.
Karen R.
Karen R.
4/14/2020
We called Urban Pest as we were in need of pest control (termites) and wanted to use a family owned local business - I cannot day enough about this company!! Tino and Matt came on the scheduled day/time, explained all that needed to be done, helped me move all the stuff in garage away from wall as I had neglected to do this  Very courteous and efficient!! I would highly recommend them to anyone in need of these services!!!
Geno P.
Geno P.
04/10/2019
Recently relocated to a home in Scottsdale, AZ from SoCal. Given the vast difference in climate & pest control challenges that all owners are concerned with, we specifically contacted Urban Desert Pest Control because a Wasp's Nest was developing in one of our 'recessed lights' out on the rear Patio. They quickly responded to our call/inquiry & scheduled an initial appointment w/ us in a timely & courteous manner.

Jose R. (aka Scorpion King) is (was) incredibly knowledgeable, low-key/pleasant, efficient, & effective. He took immediate action to eradicate the aforementioned Nest concern, & thoroughly inspected/addressed the other lights in the Patio area & the property on the whole to ensure the problem was contained & there were no other glaring issues present.
Jose was out again yesterday to spray a # of areas inside & outside the house to fend off any desert invaders. His affable demeanor & 'spot on' performance is appreciated & applauded.

Thanks so much to you folks at Urban Desert Pest Control for a job well done!
Look forward to your regular service ... Sleep easier knowing you have our backs.

Geno P.
Craig T.
Craig T.
04/05/2019
UDPC is awesome!  We've had numerous pest control services over the years, but these folks are tops. The office folks are really nice and user friendly.  Super flexible on scheduling. Courtesy text beforehand, and the technician will call when around 10 min's out. When on site, they are super thorough, checking and spraying everything, and addressing specific questions and concerns. Competively priced too!
Gail W.
Gail W.
07/08/2020
Called Urban Desert regarding terminate issue.  They came quickly to look things over and give a quote.  Fair price.  Tino and Matt were very meticulous in treating the grounds including having to drill a couple small holes in a bedroom wall to treat an awkward corner area opposite side of concrete patio (post-tension house foundation).
Megan B.
Megan B.
07/07/2020
From calling to schedule the appointment to having the actual work done, this company has been great to work with. We just moved into our home and needed to have it sprayed for scorpions, which can be a very nerve racking experience when you've never had to deal with them before. Jim was very informative and thorough with explaining what he was going to do and where the most important areas for protection were. We feel like we can rest a little easier first because they came out and sprayed and second because we know we can call them whenever we need to and they will be here to help.
B T.
B T.
04/01/2017
Update: This is our second season with Urban Desert Pest Control.

In a word:

PerfectTotallyAwesomeService

No reason to shop around. Brad and his team make barefoot desert living possible!
Tory R.
Tory R.
9/28/2018
We called them out to take care of our spiders and while the technician was with us, he sold us on mosquito treatment also. I originally gave them two stars because the spider treatment worked great, and the mosquito treatment did not work at all. Then, within fifteen minutes of me posting the two star review this morning, the company contacted me and said they will make it right, so I've changed the review to five stars because that's amazing customer service and I was not expecting to hear from them, especially so soon. We will figure out why the mosquito treatment didn't work for us, nothing is perfect and we appreciate the customer service so much!
cj m.
cj m.
6/28/2020
Positive experience for termite treatment from start to finish. Chad was very thorough with description of their services and estimate for work to be completed. Tino and Matt were timely, professional and answered all questions. Stories about bee treatments were entertaining. Great communication throughout process.
Lynn K.
Lynn K.
11/10/2016
I am really happy with the service that I received from Urban Pest Control. Both Brad and his wife, Trista, were able to schedule me with in a week --- at a time that worked for me.

His prices match that of major pest-control companies, yet he does not charge any more $$ for a first time or one time service AND he requires no ongoing monthly contract (which is AMAZING).

Additionally if I have any critters that show up in the next 60 days, he'll come back out and retreat.

After 60 days they will simply email or text me to see if I want another service. If I don't, then no big deal. If you're looking for a pest control company, I highly recommend contacting Brad.
Greg F.
Greg F.
03/03/2019
Best pest control company that I've ever dealt with by far. From Gina in the office to Danny and Chad (the rat whisperer) in the field....they are there for you at every turn. I've used many pest control companies prior, I'm done searching...I found my team to manage any pest issue that I have. Highly recommend without question!  Thanks UDPC!
Tuan N.
Tuan N.
6/22/2019
UDPC absolutely is one of the best termite and pest control operating in Arizona. After recently getting the two services from UDPC, I have rated UDPC 5 stars for the following reasons:

1. Customers service: Courteous - Knowledgeable. Professional.
2. Field Technicians: Friendly - Polite - Knowledgeable - Laborious. All
   services were COMPLETED ON TIME SCHEDULED.
   . Pest control treatment on June 19, 2019, by Mr. Al.
   . Termite treatment on June 20, 2019, by Mr. Julian, Mr. Keegan and
     Mr. Jose.  
3. Pricing is very competitive and reasonable for different treatments.

The jobs have been performed completely and timely to the utmost satisfaction.  I highly recommend Urban Desert Pest Control to anyone who needs the termite or pest control services.

UDPC, thanks for the services well done.

T. Nguyen
Paige W.
Paige W.
6/19/2020
Urban Desert were amazing to work with - fast, easy and clear communication, upfront information on services and cost and very quick turn around for someone to come out to our home. We had the pest control services as well as the mosquito treatment and both so far have seemed to work very well! The team that arrived were incredibly polite, efficient and safe. They answered all questions I had - which was many being a new home owner. Both the team and Brad (the owner) not only provided great service, but gave me peace of mind. No contracts which is great, but I will for sure being using them again for services in the near future when needed.
Alicia V.
Alicia V.
8/25/2018
Great service! I just moved to a new house and Brad was able to schedule the service within hours of calling.  The technician was very thorough and friendly.
Scott S.
Scott S.
6/16/2020
Really deserve Six stars!!! Simply the best out there...Honest, caring and listen to your needs! on time and professional! Incredible company! even all the support staff was helpful! Super kind! Chad and Jose are serious rock stars in the Pest Control! know their stuff for real!!!!!!!!!!!!!!!
Megan D.
Megan D.
6/15/2020
Today we had a service appt completed by Garrett. I felt the need to express how impressed I was with his customer service. I was in a hurry to get to my son's ortho appt and Garrett didn't hesitate to accommodate me. He sprayed the inside of the house and garage--he was efficient and thorough. Once he finished the garage, he let me head off to the appt while he finished the outside. Garrett remained polite and professional all the way through and really provided relief in a somewhat stressful situation. I've been using Urban Desert Pest Control for years now and have always been a satisfied customer.
Emily A.
Emily A.
08/06/2020
I live in north Phoenix - used to be all desert and we had every critter imaginable. Fast forward 40 odd years and most pest had gone elsewhere to live...except the big roaches (we are on a septic system). Finally got sick of them. Got sick of buying flyswatters to kill them all.
That's when we called Urban Desert. I gave them our house details via email. They responded with a detailed quote and we scheduled a time. Alex was our first technician. He was on time, professional and courteous. He did our house, the out buildings and yard plus left some glue traps. Next day we had sweep up the roaches with a dust pan. But, alas, 2 weeks later we were still seeing an occasional live roach.
No questions asked, Urban scheduled us for a retreat (no charge) of the problem area. This time Keegan was our tech - again on time professional, courteous. Both techs wore masks and removed shoes. It is WONDERFUL walking into the kitchen and NOT seeing roaches scatter. Urban Desert is a great company to do business with - prompt, respectful, attentive, professional, pleasant and best of all - do the job of getting rid of the problem and make sure it is done successfully. Their prices are very fair. I look forward to doing continued business with them in the months to come and love living a roach-free existence.
M. N.
M. N.
06/11/2020
I was in search of a new pest control person after my last flaked on me. I picked Urban Desert Pest Control and couldn't be happier. The communication was great! Their customer service far surpassed our last company. Jeremy was so friendly, on time, and did a fantastic job. He even called to let me know he was on his way. Highly recommend them!!
Ralph S.
Ralph S.
06/02/2020
After a pest control company I was referred to didn't bother to return my call, I noticed the great reviews on Yelp for Urban Desert Pest Control and called for a quote. Chad came out and gave us a reasonable quote on termite service and answered any questions we had. Tino and Matt arrived on time as scheduled, and were professional, efficient, and friendly. I highly recommend Urban Desert Pest Control because they take pride in their work and truly believe in customer service.
Katie K.
Katie K.
3/19/2018
After our rat problem became apparent, I called around to find the best pest control service in the area. What drew me to Urban Desert was the fact that they could poison and trap the rats, but also seal the house; many other agencies in the area only do the trapping and don't actually figure out and close up the point of entry. Jeremy helped me set up some traps, and Chad sealed the house up, and now we are rat free! Urban Desert is friendly, fast, and affordable.
Cheryl H.
Cheryl H.
3/19/2018
I heard something jumping on my roof and walking, thinking that it may have been roof rats I called Urban Desert Pest Control!  Brad the owner called me, discussed the free estimate & how roof rat removal is done.  Brad was very kind & professional!  He called me the day I left the request online.  Chad came out the next day was prompt and very knowledgeable about roof rats & what other pests that may be attributing to the sounds I have noted!  Chad looked in the attic did not find any signs of rats or anything!  Both Brad & Chad were very personable & professional!  I did not need rats removed but have decided to have Urban Desert Pest Control take over my home pest control needs because of their incredible customer service & knowledge shared during my interaction with them!  Thank you Brad & Chad for your fantastic customer service & consult!
Bobby G.
Bobby G.
03/04/2020
One of the best experiences I have ever had. From the quote to the handshakes with Tino and Matt when the job was done it was top notch. On the front end of each timeframe they quoted which rarely happens these days. Absolutely recommended for a good job and great service.
Joyce M.
Joyce M.
9/20/2018
I am so impressed with the service!  I have used another pest control company for several years and had constant issues with them not showing up, forgetting the bait, or not letting me know when they were coming so I could be home so they could do an inside service.
I called Urban Desert for service information and got a very complete understanding of the cost and services offered.  They were able to come out the following week and the technician arrived on time, was fast, friendly and very thorough.  They come out with a hose and spray all around the house- not one of those little hand held tanks- this one means business!  Most importantly I have not heard a cricket or seen a spider - and this makes me very happy!  
I highly recommend this company- great job!
Jamie P.
Jamie P.
3/22/2018
Urban Desert is world-class in every aspect, and after my first experience with this awesome team I guarantee you I am a customer for life. If absolute quality customer care, trustworthy techs & a genuinely positive experience are as important to you as dealing with pests around the home or business, do yourself a favor and call Urban Desert. After I misunderstood the scheduled day for my appointment, the team came together to ensure my services were taken care of & I can honestly say this was the most impressive customer service I have ever experienced, with any business.  From the kind owner, Brad, to the savvy assistant Gina, to the awesome tech Jeremy who took his personal time to get the job done, this is a world-class company every step of the way. Big thank you, Urban Desert!! You guys rock!
Mary K.
Mary K.
2/22/2021
Urban Desert paws control was the third contractor that we have had for our house in the 20 years that we have a little tear in but they are by far the best they are professional thorough they follow up and they do what they say they're going to do. When we return to our home the spring the kangaroo rats had taken over. There were piles of see the rice all over the house where they had been having parties. We have been paying for for pest control during the summer. But apparently we weren't getting any. I found urban desert pest control on yelp, I called them, they called back and set up an appointment. They came when they were supposed to they did a more thorough inspection of the house and the surroundings that had ever been done. I felt very comfortable when they finished that the kangaroo rats were gone. We have had them now for about three months and they have been terrific I have only positive things to say. They are five star in my book.
Tracy D.
Tracy D.
2/20/2020
We've been using UPC for three years since we moved here. They are professional, very thorough, and very personable!  They take care of their customers and provide exceptional service!
Liz S.
Liz S.
12/20/2016
I'd been through a few pest control companies before I stumbled upon Urban Desert Pest Control and I think it's safe to say I found the right fit for us!

Brad was prompt and very friendly. More importantly, he showed his expertise straight away and even found a vulnerable spot for roaches to enter that everyone else had missed previously. I told him about my fear of roaches and he took it quite seriously and eased my mind right away.

Weeks after treatment and we have yet to see a single bad buggie! I've already booked Brad to come back out to hit all bases once again. Love the no pressure, no contract style and the price is unbeatable. You have a lifetime customer with me, Desert Pest Control! :)

-Liz
Shelli A.
Shelli A.
8/25/2018
Love them! They are always friendly and thoughtful when they arrive and give great service. Since I have started using them we have had no issues even during what is now rainy season. JD came out today and got me set for the next few months and was wonderful!
Sujata S.
Sujata S.
5/13/2020
We have been using urban desert pest control since we moved in and have been very satisfied with their services.
Holly G.
Holly G.
05/11/2020
Danny came by today to complete our first service with Urban Pest Control. He was very articulate, informed and flexible with my questions and concerns. He was understanding and gave great advice as to how we could get the interior done with our new puppy. He was extremely fast, but thorough! I located this company through yelp and they have the best reviews and quick responses! Kayla in the office, Brad the owner and Danny, our technician were all fabulous to work with. We will certainly use them again! 5 Stars!
Chenita D.
Chenita D.
05/10/2019
OH My Goodness! I love this company.  They are so professional and the prices are reasonable I have not been disappointed with any service I've requested.
And the service people are wonderful. Julian is the best. He is timely, professional and knowledgeable about the services of Urban Pest Control and the products they use.
If you're looking for a dependable pest control company, you will be very pleased with Urban Pest Control.
TJ G.
TJ G.
05/06/2020
Great service and great people. Will definitely continue to use these guys for any pest needs!
Kia C.
Kia C.
07/01/2019
I've have a great experience so far with the team! The customer service is excellent!!!! I love their  follow-up!!!
Alexia J.
Alexia J.
3/31/2016
Brad was awesome and did and excellent job and our house and our rental property! Very easy to communicate with and competitive prices! I've found my bug guy
H R.
H R.
4/27/2020
Urban Desert Pest Control is quite honestly the best pest control company we have ever worked with. They have always given us a quick response when scheduling and worked with our schedules very well. Their prices are absolutely reasonable and well worth the extra services they provide. Dax has gone above and beyond every time he services our house. We have scorpions and Dax is always quick to make sure they have been eradicated. This company has so much professionalism and customer service tailored to each of its customers that I wished I had found them sooner.
Michelle C.
Michelle C.
10/11/2019
I had a serious problem with scorpions and earwigs,We started finding them everywhere in our house in our kitchen,bedrooms and bathrooms, sometimes by the front door.We have a newborn so it was really important that I had the outside and inside of the house sprayed. I called Urban Desert Pest Control they were able to send someone out the next day, my technician name is Jeff and when Jeff came he did an amazing job on spraying inside and out and respecting my home by putting protective plastics over his shoes. Jeff was very professional and asked me questions about any concerns I had or what type of bugs I was seeing so that he could make sure my house was being treated properly. I also would like to mention Kayla and Tiara They are excellent with customer service as far as phone calls and emails, any concerns,or payments,Or returning services They've always been super helpful and they have taken care of everything in a timely manner and respond to all my questions with urgency.
Jan K.
Jan K.
4/23/2020
Excellent service. I liked the company's website so I thought I would call and talk with them about service for my home. The person I spoke with was professional, sweet and friendly. She immediately understood my concern for the environment as well as safety for my pets and the wildlife in my yard. She told me all about the ratings of their products so I could be comfortable with the service. She scheduled the appointment at MY convenience working with my schedule. Jose and James texted as promised 15 minutes before their punctual arrival. The were friendly and nice and we walked my yard so I could show them my areas of concern. They made suggestions of services we could have as the summer progresses but were not at all pushy. I was totally impressed with the service offered by this company and will continue to use them monthly.
Stephanie Z.
Stephanie Z.
4/23/2020
Urban Pest Control was great! They were on time and so friendly. We had Danny at our house and my parents house and he was so nice and friendly. It is also an60 day guarantee so if you see bugs they will come back. I will be calling them back in two months to spray again. I highly recommend them.
Jerry W.
Jerry W.
4/23/2019
I cannot say enough amazing things about Jose and Urban Desert Pest Control...

We were having a major problem with roaches to the point that we contemplated moving out of our home. Jose came in and listened to our concerns, educated us on the problem, and thoroughly addressed every aspect of our home.

After Jose came, we have had NO problems with roaches and it's been over a month. This has restored our family's peace of mind and pride in our home.

THANK YOU, THANK YOU, THANK YOU Urban Desert Pest Control & Jose for their thorough work and results!!!

I would give Jose ONE MILLION STARS and WOULD RECOMMEND TO ANYONE
Rich K.
Rich K.
4/19/2020
Hands down the best company we've used for pest control! We had a slight hiccup on our 1st service and it was remedied within hours by no one other than the owner of the company. Brad takes serious pride in his business and more importantly his customers. Every service since has been awesome. Definitely 5 stars for this one.
Bill Z.
Bill Z.
4/18/2020
This is my 2nd time using Urban Desert.  The first time was several months ago for pest control.  This go around, in the past month I used them for 3 services: the regular pest control spraying, termite treatment since we discovered a few termite trails on a 2nd floor ceiling, and a new service which was fogging for mosquitoes.  All 3 went smoothly and the techs were great; Brad has a terrific crew.  I'm especially excited about the mosquito fogging as last year mosquitoes in the backyard and in parts of the house were a huge annoyance.  Finally, I love the simplified and very affordable pricing with no games or up-selling.
Mike W.
Mike W.
4/16/2020
I don't usually write reviews, but Urban Desert Pest is the best.  I had an issue with termites and Chad made the proposal and Tino and Matt came to do the service.  Tino and Matt were on time and we have a large patio that recently had tile installed.  We were concerned about ruining the tile.  Tino and Matt came up with solutions to get rid of the termites without ruining our tile.  They did the rest of the job and afterwards cleaned up and you would never have known they were at our house.  Great job.  The overall team are the most knowledgeable in the pest industry and the customer service staff is outstanding as well.  Best pest control in the country.
Michelle F.
Michelle F.
4/14/2019
If you're looking for a pest control service, look no further. Urban Desert Pest Control is the place to call. Getting the initial quote over the phone was fast an easy, as was scheduling the service. The staff was very polite and professional. On the day of the service, Brad called when they were on their way and showed up on time. Right when they arrived they explained everything they were going to do and got right to work. Brad was very personable and friendly. He walked the house with us and gave us tips and tricks we could do on our own to prevent pests from getting in. Price was very reasonable and we love that there is no contract. We were very impressed with Urban Desert Pest Control and highly reccomend them!
Robin B.
Robin B.
4/16/2018
This Pest Control company remembered the meaning of TEAMWORK  Our regular pest control (Jose) had been delayed by a flat tire. The wonderful receptionist called to make me aware of the delay in the arrival time. Shortly after the call Bob bug-killer called and let me know he was on his way in order to help his partner. I thought to myself was a nice way to help out a fellow co-worker. Urban Pest Control not only ensures their customer's needs met by having employees that care about customer service. If you're going to need pest control anytime in the near future I would call Urban Pest Control. 5 star rating. #602-399-9629
Sharon M.
Sharon M.
04/08/2019
We live out of state and have a home in Peoria that we use as a seasonal vacation home. In late January we heard from tenants that there was a roof rat problem. We contacted Urban Desert and they came out for an inspection and estimate. They were very pleasant and we scheduled a date with them to begin work on our rat issue. After a few weeks, I called them to see how it was progressing......turned out they had never showed up. They were very apologetic and we rescheduled with them for early April when we would be back ourselves to monitor the project......once again they never showed up and we did not hear from them. We will be contacting someone else.

The owner of the business has been in contact with me and they are bending over backwards to make things right.....thank you!
Lynn L.
Lynn L.
10/11/2018
Jose with Urban Desert Pest Control came out today for the first time. I've had another company for years and they were not being effective.
After .jose left today I know why the other company failed. They did not do the kind of job that Jose did. He sprayed inside and out, explained why and what he was doing and was extremely professional.
This is the most thorough job I've ever had!
Ryan G.
Ryan G.
1/13/2020
Needed an inspection for a home loan. They immediately responded to my request with a recommendation of one of their competitors who was able to do the work for a very good price. Not many companies would do that, so I will be reaching out to Urban Desert if I do need services.
Collin B.
Collin B.
03/02/2016
1000% satisfied with urban pest control! Brad is very knowledgable, outgoing, and excels in customer service. I like the fact that I know it is the same person coming each time to spray the house. Highly recommend to anyone looking for a quality pest control service! Give em a call!
Phil P.
Phil P.
04/06/2020
Tino and Matt removed a bee hive from my house April 3rd and they are very professional and personable. Turned out the hive was the size of a dinner plate. Very happy with the results.
J K.
J K.
04/02/2020
I called the number on the website and Brad the owner answered, came out did the estimate on the spot and got me on his schedule. They sent me a text the day before to confirm. They showed up early, did a great job, the two guys Tino and Matt were very professional, respectful and thorough. I am a business owner and rarely am I this satisfied. Great job to all who made it possible. Gary K.
Brian W.
Brian W.
9/15/2018
Best service available for pest control. They respond quickly to calls and emails. I have used several other pest companies and Urban Desert is by far the best of them all.
Ann C.
Ann C.
10/30/2019
I have used Urban  pest control for  bi monthly pest control and just also had my home sealed for scorpions and Rodents. They are super professional and provided excellent service each time. Everyone at Urban pest control have been great at communicating what will be done and completing each service with 100% customer satisfaction! Thank you so much to Brad, Chad, Trista and Matthew and entire team!!
Patty A.
Patty A.
9/23/2019
We so very much appreciate professionalism and folks doing EXACTLY what they commit to doing. The job was done as written, on the date and time scheduled, and service techs were terrific to deal with. We thank Chad and his company.  We would recommend to anyone who chooses great service at a fair market price.
Jared B.
Jared B.
4/30/2018
Hands down THE best service in Phoenix! These guys make it easy and pleasant to do business with. They schedule service when it works for us. And to top it off, they don't require contracts. They have earned my business as long as I'm in my house! And my black widows are gone :)
Henry M.
Henry M.
2/23/2018
Asian guy approved!!! (Read below) First time using this company based on reviews and you guys that gave them 5 stars was right!  Jose came out to our new house with a smile and plenty of eagerness to explain everything he's doing! I followed him around like needy puppy to learn the entire process of scorpion/pest treatment and he did not mind at all and was super friendly and thorough answering my million questions! He even took his shoes off to do the inside treatment!!! How many people coming into your house takes off their shoes without even asking! Being that I am asian and hate to bring the outdoors inside this solidified my decision to use their services again! I will definitely use this company again! If the owner of this great company is reading this, please give Jose a huge raise and a nice Ford Raptor to do the amazing job he does!
Sherrie C.
Sherrie C.
02/12/2019
Urban Desert Pest Control is excellent. Customer service is superb! Jeremy has come out every time and explains everything in detail, reassuring me that once done we will have no more pest problems. Additionally, the pricing is extremely fair and they don't try to get you to sign up annually if you have no need for that service. Some places won't even come out if you don't sign an annual contract.
Everyone I spoke with was friendly, positive and efficient.
I would not hesitate to recommend them!
P K.
P K.
3/16/2020
Amazing experience with this company, definitely recommend! From the beginning, Brad responded to my online inquiry in a timely fashion and set up a termite inspection right away. Chad came to the house and performed the inspection, as well as educated us on the treatment process. He was great to work with and is clearly a professional and knows his stuff. For the actual treatment, we had Tino and Matt, who called about 15 minutes before their arrival. We appreciate their punctualness, as our appointment window was 8-10am and they arrived a little before 8. During the treatment, they were so polite, completely unobtrusive, and even left the garage looking better than it did before the treatment (thanks!). The entire process was quick and efficient. Thank you everyone at Urban Desert Pest Control!
Bruce T.
Bruce T.
03/12/2021
I've been in my house for one year . We first saw signs of termites after 3 months . We hired a company called PoorBoy Termite company. They did their initial treatment for 1799 $ and gave a 5 year warranty . I was very disappointed in their treatment because they only seemed to treat areas in the house where there was evidence of infestation and didn't concentrate on the perimeter of the house . We called them 3 times to come back to retreat in an 8 month period. I felt like I was losing the battle with the termites. I called Urban Desert because of all their great reviews for a second opinion . The owner came out and explained why PoorBoy's treatment wasn't working.  . Without going into a great deal of detail , I will simply say this guy new his stuff . I hired him to retreat . They spent 3 times the amount of time treating my home that PoorBoy did . They used a superior product and applied it with a superior delivery method . They used 3 times more of the product than PoorBoy used . I really feel they are honest and take pride in the service they provide . I did not feel that way with PoorBoy. Now they have another  5 star review and I won't use anyone but them in the future. Look no further. Call Urban Desert for any termite issues. Bruce Thomas
Michelle R.
Michelle R.
12/14/2019
I never expected my termite inspection to be as pleasant as it was with Urban Desert Pest Control! Brad, the owner, came out himself and provided appropriate recommendations  based on how minor our termite problem is. He didn't try to scare us or up-sell, which we really appreciated. They were on-time, courteous and I will be using them for any pest needs in the future. Hire them!
B B.
B B.
8/27/2019
If I could give Urban Desert Pest Control 10 stars I would.
Brad and his team is straight up AMAZING!

Three things make Urban Desert Pest Control the best EVER.
1.) Communication is top notch with this company. They text and call before arriving. Unfortunately other companies claim they do this but don't actually do it. This to us is important, as having someone unexpectedly walk into your backyard and catch your 210lbs dog off guard by an unknown individual could cause a problem. To this date, their communication is over the top and has kept our house peaceful.
2.) My daughter and I are extremely allergic to ants, bees, scorpions and wasps. Hospital status and have expressed this to Brad from day one. Every call I have made to him, he knows exactly who I am and knows we are allergic. He always says don't worry, I will take care of it and the best part of all of this is he does!
3.) The bugs show up dead or stay away!

OUR STORY
We recently moved into a new development and we have been seeing tons of activity due to other homes being built around us. I was ready to burn down our brand new dream home and was ready to walk away from it all. In a last ditch effort I called Urban Desert Pest Control.

To this date, I have called Urban Desert several times for the below issues. These calls have been at all times of the day and night.
- 1 Scorpion when our pool was being built. Urban Pest sprayed and I haven't seen one since then. KNOCK ON WOOD
- Several Sun Scorpions or Camel Spiders but all dead
- Twice for ants in our pavers. Brad gave us fair warning that ants love pavers...of course he was correct. Both times ants were gone within an hour of bait treatment
- Bees. This was a scary one because we are HIGHLY allergic. Brad got someone out ASAP and they gave us the honest truth. Didn't up charge us. We did exactly what they told us and we haven't seen a bee since.
- Centipedes. Caught in their sticky traps.
- Bull snake and a diamond back snake. The bull snake was caught in their sticky trap and the diamondback my daughter almost stepped on it while getting out of our car. SCARIEST ONE OF THEM ALL. Of course my husband was traveling and I couldn't find it. This made for a frantic call to Brad. He answered my late call on the weekend and even sent out one of his workers ASAP to inspect our house and the surrounding area.

I have referred Urban Desert Pest Control to friends and co-workers for several other pest issues. All of them have signed up and have been extremely happy with their service as well.

Urban Desert Pest Control is the best! Hands down! Don't mess around with any other company.
Belinda P.
Belinda P.
01/11/2019
We are new to AZ and wanted to be pro-active when it comes to pest control.  Our new home is a community with lots of construction so anticipate critters!  Submitted info online and received email with details and cost, NO contracts appealed to us.  Julian arrived on time and explained what he would be doing.   Super friendly, courteous and knowledgeable and took pride in his work.  Would highly recommend and will share business cards with our new neighbors.
Brooke S.
Brooke S.
7/17/2019
So thankful I found Urban Desert! I was stuck in a contract with another company who spent about 5 minutes at my house. Not having to sign a contract was just a tip of the iceberg here... customer service is awesome and all the techs are very thorough; walking through the yard/house talking about your concerns and letting you know what they are going to do about it. Dax came today and was super friendly and so helpful. He even carried in a large heavy package that had been delivered (so thoughtful!) I'd highly recommend this family owned business, they're great!
Jake B.
Jake B.
2/26/2020
Had a really good experience from start to finish.  Tino and Matt who did the treatment were very professional and communicated very well on what they were doing.   Even received a call from the office  that they were running earlier then the appointment time to see if that would be okay before they showed.
Angie Z.
Angie Z.
6/20/2018
Excellent customer support, quick call backs and they also text.  The service guys are professional, great sense of humor, they listen and ask questions.  They are NOT SELLS MEN.  They take pride in what they do.   No contracts, you can pay cash and we decide when we need service.  We have only had to use them every 7-8 months due to ants.
Anna F.
Anna F.
11/13/2020
We have been having a lot of scorpion issues this past summer and I finally decided to call Urban Desert Pest Control since they treated our home previously. They are very professional and very flexible with scheduling their techs to visit your home and treat your home. They sprayed both indoors and outdoors and basically everywhere else that I wanted them too. They will also come back and retreat your home if you notice any more pests in next 2 months for free. I also like that they work with you when you have animals in your home and will accommodate and let you move them into a different room while they treat the rest of your home. The techs always call when they are about 30 minutes out and give you a heads up. They are very prompt, professional and just a great company to work with for pest control. Terry was very informative and pointed out many areas that could be issues and sources for where the scorpions may be coming in. If you are looking for a reliable pest control company look no further. You will not be disappointed!
Loraine S.
Loraine S.
02/09/2020
Brad was very understanding with our concerns for termite treatment.  He help us pick the best plan of action, had a quote with information on the chemical that was to be used in our home.  Tino/Matt were our termite techs that came to perform the work.  They were on time, friendly and did the job with pride.  We would recommend Urban Desert Pest to anyone with termites (or bugs in general).  Five Stars +++++
Jd A.
Jd A.
11/14/2018
I had quotes from 3 different termite companies, given I had no previous experience dealing with these critters! From the initial phone call to Urban, to the quote provided by Chad, to the actual treatment provided by Brad, Jose and the rest ... Urban clearly understands this business and were first rate in customer service. My experience confirmed their high rating on yelp, especially as compared to the others I had quote the job!
I would definitely recommend this company to anyone dealing with a termite issue!
Danny L.
Danny L.
8/27/2019
Being new to Arizona and learning of the native creatures that dwell here I was Desperate for a reputable and professional pest control company. These guys are It! The technician Jose was extremely thorough , polite , and an expert in his field. I will recommend these guys to anyone looking for a good pest company.
JD Y.
JD Y.
1/19/2021
This is a five star company from start to finish! I received a quote with specific details on how they were going to treat our house for termites, the cost, and best of all, knowing the crew would help us move everything out from where they needed to drill. A three man crew showed up not only on time but early. They explained exactly what they were going to do and what to expect. Of the three quotes I received, Urban Desert far surpassed the others in every way. Knowing we had to move everything in our garage, outside area, and shed was a daunting prospect. Our crew of Matt, Codie, and Steve were with us every step of the way. They helped move everything then helped move it all back. Top notch, professional, and exceptional in every aspect. Hands down the best company you will find for termite service. The price was very reasonable and came with a five year warranty. I have to add a special shout out to Steve who helped me with an enormous dresser putting the drawers back and in place. Thank you for helping with such a huge job!!
Susie B.
Susie B.
1/14/2020
We have used Urban Desert Pest Control for the last 2 years since we moved into our new house.  They have always been amazing, helpful and friendly.  But today they went above and beyond!  I was babysitting my toddler granddaughter and as I walked down the hall I saw the outline of what I thought might be the biggest scorpion I have ever seen on the back side of my curtains in the master bedroom. I kind of freaked out!! I called them immediately and they we over to the house in 45 minutes and took care of the problem and sprayed the inside.  Thank you so much!!! You are all the best!
Ann S.
Ann S.
8/18/2019
Very professional and thorough I will certainly use their service again when needed. The next day there were tons of dead bugs where they sprayed!
Suzanne H.
Suzanne H.
06/08/2017
Called up Urban Desert to get a price quote since I just moved out here from CA and recently found a scorpion in the house I just rented.  
Spoke to Lexi who was very pleasant on the phone and explained everything to me.  Because of her I decided right then and there to book an appointment.

Jose was the technician who came out to do the pest service.  He's absolutely a wonderful delight.  He was very friendly to me from the moment I met him which is a great first impression.    He was also very informative about what to expect and what I should do next.  He was also very efficient and thorough.  He was very outgoing and I hope to have him as my regular pest guy because I will request him every time.

Anyone who doesn't like Jose either doesn't know what a great guy is or has been living under a rock for years.  Plus please make it a point to tip the pest guys.  It's not a fun job.  I wouldn't do it.
Robin F.
Robin F.
08/11/2018
Excellent experience Jose provided my service and it was great. Super nice and professional! Easy to do business with and I love the guarantee!
Danielle D.
Danielle D.
8/13/2017
We've used these guys every couple of months for pest services. Great company! Will always recommend.
Tory A.
Tory A.
03/08/2017
I called Urban Pest control because I had a serious problem with scorpions that I could not get under control. So like a lot of people I went to Yelp to check out reviews on people. Brad had a lot of really good reviews and It seemed he was the right guy for the job. Called and scheduled and apt and a couple days later he was out at my house to complete the job. Brad was very friendly but also really seemed to care about taking care of my problem. He did for sure. I went from seeing over 10 scorpions a year to 0. Ya that's right I haven't had another scorpion since brad sprayed my house. So I'm writing this review over 6 months later to tell you this is the real deal. Don't waste your time looking any further. I would recommend brad to any of my family friends and customers without hesitation. After brad leaves you will be happy you found your new pest control guy and also a new friend
Lori T.
Lori T.
10/12/2017
We have had a serious scorpion problem that other pest companies have not been able to control. So far with Urban Desert Pest the little suckers have only shown up in the garage. It's only been a month with the company, but so far so good!
Kenya L.
Kenya L.
3/13/2019
I think the 100+ five star reviews speak for themselves! My husband and I originally had Orkin come out to give us an estimate on termites. We called Urban Desert for a second opinion and now I'm not even sure how Orkin or those other large companies can stay in business. Chad was super helpful when he came out for the estimate and let us know exactly what needed to happen. The guys who came out to do the treatment, Dax & Julian, really knew what they were doing and made sure to take me around the house after the treatment was complete to show me what was done. Very respectful and professional! The 5 year warranty was also an added bonus!
Chance P.
Chance P.
6/21/2018
Just finished another job with UDPC and again I'm so pleased with their personnel, pricing, and service. Jack just came out to spray for cockroaches and what an upbeat and pleasant human being. He seems to love his job and his company which I really appreciated. Keep up the great work!!
Nancy J.
Nancy J.
11/15/2019
Just had Brad here for termite inspection.  He was very knowledgeable, professional and polite!!!   He also was very thorough and honest.  Recommend him to anyone who might be worried they have termites, also, they do other types of pest control as well!   VERY IMPRESSED :)
Jamie C.
Jamie C.
11/27/2018
I am extremely impressed with Urban Desert!  Chad arrived promptly and was very professional when providing the estimate for termite treatment.  Julian, Dax, Jack and the team completed the treatment quickly and left my garage and yard in better condition than they found it!!  Having termites is not a fun thing, but Urban Desert made eradicating them a smooth and painless process.  I highly recommend them!
Corey Q.
Corey Q.
8/14/2019
This is the second time I've had Urban pest control come to spray since moving to Arizona. I can't speak enough about how professional, knowledgeable, thorough and friendly Al has been. Don't be fooled by other pest companies who offer the pest control at a discount price. It's not worth it! Hardly saw any signs of insects after the first treatment and expect even a better result this time.  Great company and great employees.
Jenny Y.
Jenny Y.
11/02/2019
highly recommand! they did great job helping me get rid of spider net, paid attention to every little detail, very trustworthy!
Kim B.
Kim B.
12/09/2018
We had been dealing with roof rats at our house for the past year. We would catch one successfully, and then a month or so later we'd hear another one...that cycle went on for months. Finally, in November we called Urban Desert Pest Control and Chad came out to do an initial consult. He listened to the situation, walked around our property, and was very confident that he would be able to solve the problem for us. We were so happy to hear this. A week later (after the Thanksgiving holiday) Chad came back with another gentleman and together using their machine they located the hole in our plumbing where the rats were getting in. They left us with extra traps, we sealed the pipe, and just like Chad said would happen, the rats lost their entrance and exit and started coming out from the roof. We caught two in our house (gross), and three more in the attic in just a few days! We are so grateful that Chad and Urban Desert Pest Control were able to help us!!!
Sarah B.
Sarah B.
10/30/2019
Update: Brad called me as soon as he researched the situation after seeing my review. He apologized. Said that he would love the opportunity to make this right and start from the beginning. I was a bit hesitant, but I could tell that this was an owner who truly cared about the customer and his company so I agreed. His entire team that I have interacted with have been so kind and very apologetic. They came out the next day to reset the traps and Brad gave me his phone number so that if anything a little bit off happened I could call him directly. He called again to check in and make sure we were taken care of. I doubt I will have to use the number. And I really appreciate them taking ownership of the mishap. I understand things happen and it seems like it's a rarity with this co, but if something does go awry they take care of it. I will come back and review again after this 3-4 week process.
Heather K.
Heather K.
03/10/2017
New to Arizona, we had no idea about pest control, Brad was amazing, explained everything and took the time to answer any questions we had. Setting up an appointment was easy and they even send you a reminder when you are due for a spray with no pressure to set up an  appointment. We have now used Brad twice, once when we moved into the house and again for upkeep, each time Brad is pleasant, takes his time, and is very thorough. We cannot say enough good things about Brad and Urban Desert Pest Control. We definitely recommend Brad to everyone who is looking for Pest Control!
Alyssa M.
Alyssa M.
4/25/2018
Urban Desert is awesome! We have been using them for about a year now and they have always done a great job. They are great at reminding us when we are due for our next treatment, and they give us no hassle if we have to push out the date for whatever reason. We have had Jeremy, Bob and Brad treat our house and I would recommend all of them! They are very thorough and they take time to explain everything they saw or didn't see around and outside of the house. They all seem like genuine, nice people and we appreciate how easy it is to work with them. Thanks guys!
Linda M.
Linda M.
7/24/2019
Getting your house sprayed is not necessarily anyone's favorite thing to do but we just had a great experience!  Dax did a very thorough job and was friendly and courteous.  Love the fact that you don't need a contract, they don't have a start up fee and they guarantee their bug protection for 60 days!!!! Looking forward to seeing him again in a few months!
Cory A.
Cory A.
7/22/2019
I had Urban Pest Control (Dax) come out two days ago for the first time.  Ants, scorpions, crickets, you name it.  Been battling these pests for years and was hesitant to call any pest control because I figured they'd want a big initial fee, a contract, etc.  These guys charged me a flat $75, and Dax came and sprayed inside and outside, laid some traps, etc.  I'm shocked that two days later I haven't seen a single ant or scorpion, and only one cricket - a dead one!  Also found a baby scorpion in one of the traps in the garage already.  I'm convinced Dax is a witch - no way those pests would all just decide to go away otherwise.  Also could not have been any more friendly.  Would give 6 stars if I could.  See you in two months, Dax!
Karen P.
Karen P.
10/17/2019
Great company, showed up right on time, courteous and professional. Will definitely use in the future. Honest and quick
Caryn K.
Caryn K.
10/16/2019
best pest control with outstanding service and very reasonably priced.

i had an issue tonight at my house and in a moment of panic, ran to get my phone and called brad, the owner of urban desert pest control. brad came out to my house after hours because he could hear how upset i was. his wife was even with him as he was clearly off work.
what a great guy!!! this is the kind of person we dhould give our money to!!!!

urbandesertpest.com
623-692-0110
Greg A.
Greg A.
12/26/2018
If you are having a roof rat problem I highly recommend calling these guys. They are roof rat EXPERTS. We spent 6 months dealing with roof rats without solving the problem. Our pest control company recommended Urban Desert. Brad and Chad could not have been more helpful. They ran the smoke test and discovered the rats had chewed a hole in a sewer pipe. Chad located the exact location in the wall and caused minimal damage for their plumber to repair the hole. No problems since then. Everyone we dealt with; Gina in the office, Chad and Brad in our home and their plumber Scott were timely and professional. We appreciated Brads follow up call to make sure we were happy. Great company! Great service!
Glen G.
Glen G.
10/12/2019
I used Urban Desert to spray my property for pests yesterday.  Jose did a great job. He even got rid of some spider webs we had around some of the windows. He was very nice to work with and did more than we asked. We will be using this service again. This has been the best ever experience I have had with pest control.
Joshua B.
Joshua B.
07/06/2016
Often times people look through Yelp and see short reviews with 5 stars because it's always hard to write long positive reviews, but easy to write long negative reviews.  Every 5 star review of Urban Desert Pest Control is spot on.  I try to write all of my reviews as accurate and honest as possible.  I think it is important to dissect a company and give an accurate rating with a thorough explanation so consumers know what to expect from a person/ company and the type of people/company they are going to be involved with.

One of the most important aspects of a company is how they treat their customers.  Brad excels in every way with his customer service.  His actions epitomize what it means to go above and beyond for his customers.  Brad's communication skills and availability to his customers is unrivaled.  My personal situation involved a roof rat.  Not just any roof rat though.  This sucker found it's way into my dog food, my cabinets, my son's top bunk, my laundry, and our kids' toys.  I was on the verge of ordering a missile strike on my own home due to the problems and frustration this despicable rodent was causing my family.  I jumped on Yelp in search of Exterminators and actually messaged several companies.  The Yelp listing for Urban Desert Pest Control said, Responds to quote requests in about 1 hour.  Well, this was WAY off because Brad called me within what felt like seconds of messaging him.  The initial phone call felt personal and Brad was genuinely interested in how he could help with my situation.  Throughout the entirety of the conversation, Brad focused on ME and MY PROBLEM, not how much he charged or his availability to assist me.  He stopped everything he was doing to address MY issue.  Now, it should be known I had pleasant conversations with other companies on Yelp, but Brad's communication skills, and his ability to make me feel special (hey, everyone likes some extra attention now and then), was why I stuck with Brad throughout the removal process.  It also helped that Brad convinced me to not follow through with a missile strike on my house.

I leave you with this, usually it is easy to find something negative to say about a person or company because 99% of the time there is at least ONE issue that arises.  Well, my situation fell in that 1%.  The cons to using Urban Desert Pest Control are as follows:
1.
2.
3....
NOPE, can't think of a single legitimate reason to NOT call and speak with Brad.  Brad gained a customer for life with our family.
Susan K.
Susan K.
9/21/2019
Jose was very knowledgeable and friendly and educated us on a number of things about our new house as it relates to pest control. We will definitely use Urban Desert for ongoing pest control maintenance.
Logan K.
Logan K.
09/11/2019
I decided to give Urban Desert Pest Control a call last week, for them to come spray inside and outside my home as it is a new build. I dealt with Kayla on the phone and she was super helpful with answering all my questions and providing me with all the details I needed to know. I received a text the day prior to my visit as a reminder! Today one of their crew members Jeff showed up, he talked about everything he was going to do and informed me of everything I needed to know! Jeff spent about an hour spraying inside and outside the house and setting traps in the garage. Overall I am so happy I chose this wonderful family owned business, because they care about their customers and are there to always answer any questions. Thank you for the awesome customer service, pest control service, and I can't wait to continue having you guys come out.
Ann M.
Ann M.
10/17/2016
Wow..someone that shows up when an appointment is made is huge for us. Added benefit is Brad explains what he needs to do to take care of our problem which is a few scorpions and usual bugs and tiny ants. I also appreciate not needing to sign a contract but after meeting Brad and feeling comfortable that he knows his business well, we will be staying with Urban Desert. Make it easy on yourself and just call.
Mike L.
Mike L.
8/31/2019
Friendly service both through chat and in person. On-time and explained everything in detail. Overall a very good experience.
Lane D.
Lane D.
8/22/2016
Absolutely GREAT!
A truly honest man and business who isn't trying to sell an annual service like every other exterminator I called before I found Urban Desert.  
I called on a Friday night and to my surprise, Brad picked up the phone.  He couldn't have been more personable and took the time to listen to my complaining about the recent annoyance of finding crickets and a few spiders inside my house.  
He said his wife would either call or text to schedule an appointment the next morning, which she did promptly at 9 AM.
We set the appointment for Wednesday (his first available appointment) between noon and 1 PM.   Then, a few hours later his wife texted to tell me she had a cancellation and could come on Monday instead.  Brad called me at noon on Monday to tell me he was 15 minutes away.  
He was extremely professional and explained exactly what he was going to do and why I was likely having the problem.  He showed me a door leading to the garage and explained the importance of weather stripping it properly after he was finished.
He was honest, to the point and very reasonably priced.  
I had called 3 other exterminators who ALL tried to sell me annual services for over $550 a year even though I made it clear that we had never had any problem before for 15 years and were only experiencing a small issue within the last two weeks (during the rain.)
Brad was great, as was his knowledge and treatment.
I would HIGHLY recommend him and his family run business!!!
Perfect from the first call to the last bug!
Jackie H.
Jackie H.
5/29/2019
Wow!    My house had had termite damage in the past.   I was interested in prevention and to confirm I wasn't having current issues.    Brad , the owner, came by for a free estimate.    He found a tiny area of termite activity and explained how/why termites do what they do.    It is very clear upon meeting Brad that he KNOWS bugs!   Anyway, signed a contract on the spot and they were able to start the next day.   Dax and Julian treated the small termite activity and spent a lot of time drilling into the concrete slab to apply the preventive termite treatment.    The contact includes a 5 year warranty!    I feel this was a fabulous investment to protect my home.
Caitlin A.
Caitlin A.
8/29/2018
We've been having a wasp problem that we couldn't get rid of on our own.  We also have an ant problem in our backyard and more recently some ants that decided to try for a life inside our home. The wasps took over our door area and built a nest.  We had to instruct people to meet us at the garage when they came over because we couldn't open the front door without being face to face with a wasp.  The only good thing about it was the fact that solicitors didn't bother us because of the wasps by the doorbell .  I sent out messages (around 8pm) through yelp for exterminators in our area and Urban Desert Pest Control had the best reviews and hey reached back to me within 10-15 minutes of the message being sent.  Within a half hour we had a quote (a very reasonable quote) and they answered all our bug questions.  JD came out about a week later (today) and took care of the wasps and their nest by the door, sprayed the outside and inside of the house, and picked up some old glue traps and replaced them with new ones. He was incredibly friendly, professional, and knowledgeable. We will definitely be recommending them to our friends and family, and will be using them for our future pest control needs.
Allan H.
Allan H.
7/25/2019
Very impressed with this company. This was my first experience with them and they were amazing. They responded quickly to me initial email and we corresponded several times in the same day. I had set an initial appointment but was really hoping for a quicker visit as I was having issues with scorpions and didn't want the grandkids to have a close encounter. Less than 12 hours after making the appointment they called and offered me a cancellation. Perfect!! Dax arrived on time and was great. He explained all he was going to do. He was professional and very personable. All this and a guarantee to return at no cost if I see any of those bothersome insects in the next 60 days. No contracts and no startup fees. Great experience.
Shantanu K.
Shantanu K.
7/25/2019
I was in need of pest control for my house and being a new house owner did not have much contacts to get to one. I reached out for quotes and Brad reached out to me with a reasonable service fee and no contracted service. They were flexible enough to work around my schedule and Dax came in the next day to take care of all. Overall it was a great experience working with them. Thanks Dax for taking care of it all.
Jen S.
Jen S.
7/17/2019
Bob was great today when he came out to treat my home this morning. He was respectful and efficient. I also really like the fact that Urban Desert allows you to pay per service instead of having to sign up for monthly payments or some sort of commitment or contract. The price is also consistent and very reasonable per service, it does not change if you elect have the house treated more times or less times. Thank you Bob and Urban Desert!! I definitely will be a long time customer!
Trevor B.
Trevor B.
07/12/2019
Jose just came to our new house which has scorpions. He was super nice, informative and gave us insights on potential other pests we might have that we didn't know. Price is completely reasonable and no upfront first time charge, just a simple bi-monthly pay for our scorpion spray service. Looking forward to having these guys around.
Juan H.
Juan H.
04/09/2017
Gonna give this company my business from here on out. they came out on a Saturday late  notice call. My wife found a scorpion in the bathroom and we had to find an exterminator we have a 1 year old running around so didn't want 2 risk him getting stung. Brad came out same day got lucky a person cancelled their appt. So he squeezed us in and did his thing. Haven't  found a live bug around the house or yard so good looking will spread the word also bonus points on being a cowboys fan.  HOW BOUT THEM COWBOYS lol
Graeme J.
Graeme J.
07/10/2019
Urban Pest Control is prompt, courteous, and extremely friendly. Booking was incredibly easy and can be done through Yelp. They were here at the scheduled time and took care of business. At the end of the service they carefully explained what they did and why they did it. Would absolutely recommend their services to anyone and everyone in the greater Phoenix area.
April C.
April C.
3/30/2017
I needed to have a rodent inspection done as we had a smell a few weeks back as well as blow flies. Brad came out (on time) and pointed out what needed to be fixed. He referred me to someone he trusts as they do not do any repairs. I asked him how much and he said no charge. I fully expected to pay for the inspection. How many service providers don't charge for coming out?  Brad was knowledgeable, honest and seemed like a great person. He will have all my pest control business in the future and I will be happy to refer him to anyone I know. I am sure this sounds like i am being paid for my review but this is an honest, heartfelt review. And he gave me a fly swatter as well!!
Jessyca E.
Jessyca E.
11/18/2016
Amazing service and Great people! Very accommodating! They came on very short notice and Brad was so friendly and helpful. We were ripping our floors up too and he told us to let him know when and he would come back to treat them before we laid new floors. Sure enough a couple weeks later when we ripped them up I call him and he came that same day, and at no charge! Really nice and caring people! Great company. Safe to say we have a pest company for life!
Meg G.
Meg G.
06/11/2016
Recently noticed some small disgusting bugs in my daughter's bedroom. We thought it was bed bugs.  After the great reviews on Urban Desert Pest Control we decided to call them.. The owner Brad showed up on time and to our relief they were not bedbugs, they were some type of bugs that my daughter and her friends brought home from their wet towels from the lake!! Brad returned and took care of the situation and was very reasonable with the pricing .. Good bye bugs !!!
Lori K.
Lori K.
2/15/2017
Great service, using Brad for scorpion control.

He is a very friendly man.
J M.
J M.
1/25/2019
Jose serviced my new build property today in Peoria. He was clean, polite, professional and just a nice guy. Jose explained the treatment process and answered my questions. Will have him back in the near future. Thank you, John
Comments H.
Comments H.
06/03/2019
Great experience-from the home office arranging and billing for appointments to the people who come to your home. Julian was the last person who came and he was great!
Sarah T.
Sarah T.
9/27/2018
I highly recommend Urban Pest! Jeremy made sure to give me a heads up as to his arrival. Then he went over & beyond with the job. He not only sprayed everything inside & outside (we're a farm house, so it wasn't an easy task), but he also pressure washed & removed all the spider webs on the property. Great service like this is hard to come by, so definitely give them a call!
John V.
John V.
5/15/2016
Brad really went above and beyond to help me and my roommate get our condo all taken care of. We were having problems with small spiders and beetles and the occasional roach, and he was more than happy to explain over the phone and via text what creatures this treatment would help prevent in the home. He was very helpful with explaining how long to keep pets and ourselves out of the home after treatment. Additionally, he treated our exterior and patio as well. It was a very fair price and he gave us options without obligating us to sign a contract. We will most definitely be seeing him on a more frequent basis.
Amy Z.
Amy Z.
6/21/2017
Jose was on time, courteous and knowledgeable. We will continue with this service and I recommend Urban Desert! Thank you!
Michelle A.
Michelle A.
5/17/2019
I discovered Termites in our garage.  Chad came out and checked the whole house thoroughly and came up with a plan.  We had the crew here  this week to do the treatment and hopefully we won't see any more termites.  The crew was very polite and did a thorough job.  Hopefully we won't see any more termites!
Megan M.
Megan M.
8/24/2018
Jeremy was super knowledgeable and very friendly.  I'm very happy so far with the service and especially the response time.
Michelle R.
Michelle R.
06/03/2017
We just had our first treatment done at our home and Jose did a wonderful job! He listened to our needs and was very thorough. Professional company all the way around. We will definitely be a returning customer in the future- So glad to have found you!
Lynne S.
Lynne S.
05/09/2019
What a perfect experience from start to finish!  The office staff, Chad, Zaxs and Julian were all extremely professional, friendly and knowledgeable.  Chad was very friendly and assessed our termite issue and explained the process thoroughly.  The quote was very reasonable.  Zaxs and Julian came out and did the treatment.  They were conscientious, punctual and very friendly.  I highly recommend Urban Desert Pest Control!
Kt N.
Kt N.
06/04/2018
We just had Jack with Urban Desert Pest control come out and could not recommend them more!  He texted 15 minutes before, saying he was on his way (which I SO appreciate), was super friendly, polite and professional.  He even took his shoes off so he wouldn't track dirt inside the house!  He was very thorough, and said if we see anything in the next 60 days to call and they would come back out. Great experience!
Amy M.
Amy M.
05/02/2019
Brad at Urban Desert Pest Control went above and beyond to help us. He is professional, knowledgeable, and truly cares about his clients. He worked hard to determine the cause of our issue, and what he couldn't handle himself as it ended up a plumbing issue, he connected us to a great company to solve the problem. We will be using Urban Desert for pest maintenance and for other pest issues as they arise in the future.
Joy R.
Joy R.
07/12/2018
Talk about a class act. Brad came out this evening after my panic attack last night about having a possible bed bug problem. He checked my son's mattress, got on his back to check seams of his bed frame and dresser. He checked the other bedroom as well for tell tale signs, but nothing. He even took time to educate us showed us videos and photos of what to look for. He concluded we have no bed bugs, now mind you he could easily say that we do and come up with some random reason, but he was clearly honest and a person of integrity. He could have easily sold me his services because of my anxiety, but he didn't and for that I would refer him to anyone I know. To ease my anxiety, he left four pest monitors and left it the foot and head side of my son's bed frame. We need more people like him, honest, understanding and customer-oriented. Do not hesitate to call this company. Thank you Brad!
Kelly D.
Kelly D.
4/25/2019
So glad I went with UDPC after some research. Jose aka Scorpion King is also king of professionalism. He was prompt, explained everything, asked questions, listened well and took his time to get our home pest free. He had a great positive attitude! He has given us much confidence in UDPC services and their guarantee.
Kerry M.
Kerry M.
10/29/2016
Brad offers an AMAZING service. He and his wife were extremely kind and prompt in responding to my inquiry. Brad showed up at the time we agreed upon. He asked how long we had lived in the house and what type of pests we have seen. His vast knowledge of each pest was apparent as he described the nature of the pests, their habits, and the best way to get rid of them. The price was very affordable and comparable to other services. However, the thoroughness of the service was far beyond any other company we have worked with in the past. As an added bonus, Brad was extremely polite, personable, and felt like a friend by the time he left. We will definitely stick with Urban Desert Pest Control forever!
James N.
James N.
9/29/2016
I couldn't be more pleased with Urban Desert Pest Control. They were responsive and flexible, effective and affordable. And particularly importantly to me, they didn't try to upsell me, but rather gave a straight and honest accounting of the situation, with both treatment and professional analysis and advice on how to further deal with it. They provided the services I asked for, and also told me what I could do to handle two different pest situations on my own, which is what I prefer when possible. I'm glad to have found them. I feel like they provided value in a way that is rarely seen.
Tom D.
Tom D.
9/26/2018
We hired Urban Desert Pest Control for a one-time treatment to address cockroaches.  We haven't had a service treat for several years, primarily due to concern about chemical safety.  Brad and Jose showed up promptly within the quoted time window.  Both were terrific and they did a very thorough job.    The highlight here was that Brad took the time to explain other things, beyond getting the treatment, we could do to prevent bugs from getting into the house -- no pressure for future treatments.  If we do have a need for any kind of pest control in the future, we won't hesitate to use Urban again.
Brittney D.
Brittney D.
9/19/2018
I reached out to several companies for regular pest maintenance services and Urban Desert Pest Control reached out in a very timely manner with a competitive quote. They were able to start service same day and Bobby The Bug Killer who came out for our first visit provided excellent service and was very friendly and knowledgeable. We will definitely move forward with regular bi-monthly service!
Kate J.
Kate J.
9/16/2016
Great job!  Brad was very knowledgeable, good preice, no pressure!  No more bugs!!
Jeremy S.
Jeremy S.
9/16/2016
Sent a message on a Friday evening. Owner Brad responded to me within the hour. Brad was great to deal with and we made my first appointment via text message.

I was scheduled with a 3-4pm appointment. Brad was running a little late and sent me a message to let me know - a practice I wish more companies did.

Brad showed up and explained what he would be doing, then spent the next hour or so spraying our house, moving smaller items from walls and explaining issues and possible future issues to me.

I went with a bimonthly service and Brad let me know if there are any issues between visits to let them know and he'll come out and take care of it - he stands behind his work and products he uses.

By the time Brad was done, I almost felt as if I was now an expert in AZ critters!

Bottom line, if you need a pest control business and want the best at a great rate, you NEED to call!
Bethany D.
Bethany D.
5/21/2016
This was hands down the best service I could ask for. The owner Brad is who you will get when you call, he is kind, knowledgeable and very passionate about helping you. He won't ask you to sign a contract or anything annoying like that. He is the only company I called that actually knew what it takes to get rid of ticks. He went out if his way to be totally thourough, he covered every inch of my yard and even sprayed up a couple feet on the brick walls and trees (because ticks climb up). He moved some of my furniture to make sure there was no spot missed in my house and he even took off his shoes on my carpet! He texted me the next day to see how the situation was. His price was more than fair, I felt like I owed him more than he charged! Go with Urban Desert, you won't find anyone better.
Raakel E.
Raakel E.
5/17/2018
Jeremy was SO friendly and knowledgeable! I tend to be apprehensive letting a male in my home when I'm home alone, but Jeremy was so polite and warm and quickly felt safe with him coming in and out. He also took off his shoes outside the front door when spraying the inside which was a very nice gesture. Thanks! I will absolutely use Urban Desert Pest Control again!
Carol H.
Carol H.
03/01/2019
I was referred to Urban Desert Pest Control by a family member.  That referral was the best thing. From the very beginning they were so professional while being down to earth.  They made me comfortable from the first email exchange.  They were accommodating to my needs and they appeared to be as concerned about my problem, rats, as I was.  They scheduled an appointment, called the morning of to let me know they were ahead of schedule and would be by earlier if that was okay with me.  Chad showed up and was so nice and informative.  Talked to me until I was comfortable with the subject etc.  I am going to schedule them for the rat issue and my other pest needs.  They sincerely cared about their service and made me so glad that I called them.
Dawn W.
Dawn W.
1/18/2019
Our first appointment with Urban Pest Control went very well.  The tech was prompt, personable, and detail oriented.  He made an effort to move household items that hindered his ability to do a quality job.  The office staff was also helpful and provided excellent customer service.
Alan V.
Alan V.
6/22/2018
My family have used various pest control companies in the past at various homes we have owned in the valley. Some ok and some just call you constantly to schedule and have poor customer service. I needed to get the house treated for various insects in and out. So i looked on line for a repeatable company with good reviews,etc. I came across Urban Desert Pest control and called to set an appointment. They scheduled one and i also had to get my daughter to the dentist as well this same morning. They came first thing and got the job done efficiently and it allowed me to make other appointments we had. Jack was the tech they sent and he very courteous and professional. He answered all my questions, did a very thorough treatment inside and out. Even took his shoes off before entering the house;i was impressed. Needless to say we are happy overall and will continue to use them every couple months. We'll have to see if the treatments keep the ants, etc away from the house. They do offer a 60 day guarantee. I would suggest this company to anyone looking to try a new company or just needing service. Thanks and great job Jack and Urban Desert.
Gina T.
Gina T.
6/16/2017
We called Urban Desert because we live very close to mountains and have unfortunately found approximately 20 scorpions in our home this summer. It's A MESS. I can't even stress enough how many times I go to bed at night in fear that either myself or a family member of mine may get stung. Anyways, today we had the pleasure of getting our home sprayed for the first time by Jose. And let me just say, JOSE IS THE BEST! Not only was he knowledgeable about the different kinds of species he found in my home, but he was very respectful and professional. We try to keep our home as clean as possible and ask all our guests to remove their shoes before entering, and I didn't even have to ask Jose to remove his shoes, he did it on his own! Not to mention, he went above and beyond today spraying my home. He really sprayed every inch of my house and I've had other pest control agencies come in the past and they were so lazy compared to Jose. I really do believe that the way you spray a home is KEY and Jose knew exactly what he was doing. I knew from this moment forward that he will be the only person I allow to come and spray my home. Overall, I had a great first impression of Urban Desert Pest Control and I'm looking forward to seeing my results!
Stephen S.
Stephen S.
11/14/2016
Very pleased with my choice to go with Urban Pest Control. Brad was easy to speak to and I never felt like i was being up sold or given any service i didnt want. He was pleasant and on time. The best part was the pricing he gave and the stellar service and care he treated my home with. This company is a great choice is your in need of a honest pest control company.
Vani P.
Vani P.
5/17/2016
I called after seeing the yelp reviews. The owner is truly  amazing! He was quick to answer the phone and get to my home within a couple of hours the same day. Very knowledgeable, he got rid of the infestation in my garage. Bugs freak me out!
Andy B.
Andy B.
05/08/2018
Jose came to spray our property.  He was very informative about what he saw around the house and gave us suggestions of what we could do to help prevent areas where bugs might be able to get into our house.  He was very thorough.  Thank you, Jose!  Would recommend this company.
Amy D.
Amy D.
10/01/2018
I would highly recommend Urban Desert Pest Control. Jose was prompt, pleasant, courteous and informative. He showed me areas of my home that insects can get into my home and even pulled my trash and recycle containers into the backyard for me! I will definitely use this company again.
Donna K.
Donna K.
01/01/2019
Great pest control company, excellent service, excellent customer service! I would recommend Urban Desert Pest Control to all my friends and family. They lay down a 3-part method to get rid of my pests and it all worked well. Friendliest guys and the service works! Thank you guys so much!
The R.
The R.
9/20/2017
Look no further - you have found your bug guys. This team is really amazing. We left Terminex to get a more personalized experience and boy are they delivering! Brad has given us the most incredible service and made us feel like his only client - even though we know he and his team are running all over town helping other people. His integrity is what really stands out to me. He always wants to make it right and do the right thing.
Jose came out today and truly blew me away with his genuine care for our wellbeing. Jose went way above and beyond and reaffirmed my faith in this company. He also spoke so highly of all his teammates and Brad himself. What an impressive team player. Says a lot about Jose and a lot about the leadership at Urban Desert. Amazing. I have already referred them to my parents and I will continue to refer them to my friends, family, and strangers. Thanks for your dedication, Urban Desert!
Kayleigh T.
Kayleigh T.
03/04/2016
We first used Urban Desert for our rental property, but after hearing our tenant rave about their service we had them come out to our primary residence. Brad was very friendly, professional and knew his stuff! He gave us a lot of great info and did a very thorough job. They are very trustworthy, reliable and fair priced. I would highly recommend them! And another plus, my normally crazy, barking rescue dog didn't seem to mind the visit at all:)
David B.
David B.
03/04/2019
Just has Urban Pest Control out to my property to service the surrounding exterior property while tackling the garage and living quarters. Jeremy Miller was my representative. He was punctual, called me in advance of his arrival, was friendly and outgoing, knowledgeable, and focused on his task. He explained to me how the company came to be, his role, what and how he was going to treat my property and then went to work. I would say he was in and out while also answering all of my questions in about 30 minutes or or 40 minutes tops. He represented the company very well and explained in detail how this company backs up their 60 day warranty and service claims. It is the first week of March so will see how the pest community does over the next 30-45 days and re  post if anything changes.  Add onto this review they will allow me to go contract free and have this business relationship be based on their service, products and support in a very very competitive marketplace is risky yet it seems to be working very well for them and all the postive review they receive and right now they have mine!  Thank you Jeremy for your visit today!
Kyle C.
Kyle C.
11/08/2018
Been using Urban Desert for awhile now and have had a great experience.  Bob waited on me to get home when I was running late and even noticed my patio flyswatter had seen better days and left me a new one.
Michael B.
Michael B.
4/19/2017
Absolutely one of the best experiences I have ever had. Even with the late notice they were able to fit me into their schedule and really understood my situation with the Scorpions and that I couldn't have that with my two-year-old daughter running around. Would highly recommend these guys to anyone out there who's looking for Pest Control. And not that everyone is going to agree with this but it also helps that I find out Brad is a Dallas Cowboys fan .....that was just a bonus....lol.A+++++ service and and very knowledgeable.
Abby M.
Abby M.
6/24/2016
Brad at Urban Desert Pest Control is absolutely amazing!  I called at 9 am today and he fit us in the same day!  He came after 7pm just to be sure he fit us in!  He is very caring and professional!  On his first visit he made sure to come just before we moved in so he could be extremely thorough.  He came to our home to get a key at 9pm so that he could be at our house before 7am to spray.  He responds timely and is one of the nicest people we've ever met!  I would recommend him to anyone and we will definitely be using him again!  Thank you Brad for taking such great care of our family!!
Brent K.
Brent K.
06/06/2016
Just had Brad out from Urban Desert Pest Control.  I was impressed with his attention to detail and the time spent making sure my entire home and yard was treated properly.  It was the hottest weekend of the year so far, and he didn't just go through the motions.  I will happily recommend Brad and Urban Desert Pest Control to anyone!
Jaz K.
Jaz K.
4/27/2018
Friendly, knowledgeable, on time, and fair prices! What more can you ask for? Will not trust anyone else with my pest control needs. They are fantastic, highly recommend!
Don S.
Don S.
3/27/2017
Reasonably priced and thorough. Jeremy came out and explained their service and the product. I explained our scorpion issue but that I didn't want to kill beneficial insects, including the tarantulas we have on our property. Jeremy came up with a great plan to do a pesticide barrier around the base of the house and then sprayed inside in areas scorpions use as entry points.  Jeremy could not have been nicer or more accommodating. I will definitely use this company again for scorpion control.
Wendi A.
Wendi A.
10/04/2019
I called Urban Desert after reading their many, many five star reviews. I'm so glad I did! I was greeted by the voice of a very friendly and competent scheduler who set up my appointment for the very next day. I feel fortunate to have met Al, our Urban Desert Technician who arrived promptly at the scheduled time. He took the time to discuss any issues, concerns, etc. and he explained exactly what he would be doing to address these concerns. I'm not accustomed to this level of customer service and was pleasantly surprised that he spent more than the five to ten minutes that our prior company would as they haphazardly sprayed a few bushes. I'm telling you that Al, was THOROUGH and took the necessary time to cover not only the entire exterior of my yard, but the interior as well. We've never had a pest control company do the job so well. When he stated that he would be creating a barrier against these dreaded bugs, he meant it. I'm so very glad we found Al at Urban Desert and have already recommended them to three of our friends.
Sally S.
Sally S.
5/27/2017
Brad was awesome.  I had an emergency situation with a springtail infestation.  Brad phoned me first thing in the morning, diagnosed the problem and had me setup to solve the problem at my convenience.  His price was reasonable, his service was excellent!  Springtails gone!  Thanks Brad!
SL F.
SL F.
10/20/2016
I waited a couple of months to post this review to be sure I was pleased. I can say that Brad was extremely thorough, professional and our big issue has been resolved. Brad took the time to discuss and answer our questions reassuring he will only come when he's needed and warranties his work. AND scheduling by text is a breeze. No longer will we be subject to constant calling, paying monthly or quarterly for service we might not need and know we will get the service we paid for. Thank you.
Jay L.
Jay L.
08/04/2016
I recently was visited by an unwanted roof guest and attempted to dispatch of it myself. At first it seemed easy but over time it began to worry me that I may not get everything despite how much looking up I do on the critters. It was then i decided to begin a search for a pest slayer. I looked at many companies on Google and on Yelp, but late in the evening I finally stumbled across Urban Desert Pest Control. This company stood out the most in my search as it was mainly due to a few of the customer reviews! The reviews that were posted described a company that weren't entirely bound by your normal business hours time of need, and would go above and beyond to satisfy the customer. Good sell so far, so why not, I thought to myself. So with that mindset I took a chance and shot a request over to get an estimate and waited to hear back as I went to sleep. I heard from Brad early morning the next day and scheduled the appointment the following day.

When Brad showed up he greeted me in a professional and friendly manner. His attitude came off as confident, yet down to earth. I showed him the crime scene where i first discovered my guest and he began to inform me on various nuggets of info about what I am dealing with, how it could have gotten in and how it can be addressed. We went outside and got on the roof so he could showed me exactly where several points of entries were, mainly the exhaust holes. He then began to tell me the best means to address them and could tell i was a DIY guy and laid it out to me step by step. He offered to do the job for me but trusted that I could conquer the task given my ability to already take apart a fart fan and find the guest. No pressure was felt during the entire experience.

I felt like i was dealing with the Hank Hill of pest control. If you know the reference then you can understand what praise that could be. Brad came to analyze the scene and relayed this information to me so that I could make an informed decision. The reviews showed me that he goes the extra mile whenever needed for his customers and only focuses on the customer. It is sometimes hard to find a great company like this now a days. He truly is good people. I hope my review has helped you decide to go with Urban Desert Pest Control.
Domo H.
Domo H.
03/02/2017
I've been sitting on this review, sadly, because we have just moved in to our house and I am only now able to sit back and gather the mind power to tell you about this company. Brad is seriously one of the nicest people I have ever met. He is so friendly and engaging, it's no wonder his business gets a 5 star from everyone! It was very easy to set up an appointment, I just emailed with him and then he showed up on time and ready to go. He answered questions, as well as gave me advice when I told him what my worry was (scorpions and poisonous spiders,mainly). He let me know what we can do, aside from poison, in order to keep the pests under control. He finished the job in an amazing amount of time and let us know that his work is guaranteed for 60 days. The prices are reasonable, it was less than some other pest control companies--even the big name ones. I am glad we found Brad on Yelp,because I have peace of mind knowing that we are being protected. Thank you guys! :)
Kristine F.
Kristine F.
7/26/2018
Urban Desert Pest Control was referred to me by a friend after she recently used their services.  I had previously scheduled services with another company that I've used before but they ended up being a no show, so I decided to reach out to Urban Desert. I called yesterday to schedule an appointment and they were able to fit me into their schedule for today.  John came out and was very polite and even removed his shoes before coming in to the house (never have had anyone else do that before, so this was a plus).  I've had two scorpions in the house recently, so I was a bit of a freak about moving everything away from the walls to spray as many areas as possible.  He didn't seem to mind that I was probably over doing it by moving everything I could. He was very thorough and made sure to point out some areas of concern in the yard for me to keep an eye on where the bugs like to hide.  Overall, I am glad the other company was a no show because my first experience with Urban Desert has been great and I will definitely be using them in the future and referring everyone I know.
Deanna U.
Deanna U.
09/06/2019
I should have written this weeks ago. AL!! I love AL! I mean Brad and his entire team are wonderful but AL really sticks out. He is so wonderful in every way - I mean who even gets to have such pleasant interactions with their bug guy?! Every time Al comes to spray us - once per month - he investigates any problems, follows up on old ones, and goes WAY above and beyond to take care of our house and keep us safe from scorpions and other awful pests. Twice in a row he has even PULLED IN MY GARBAGE BINS! And that is after he has taken care of our huge yard - he is dripping sweat and still goes and does something so selfless and thoughtful. Oh. - it doesn't end there. Then he sends me texts to remind me to close my garage doors! For sure one of Brads best hires - I think he truly represents Urban Desert and what Brad wants his company to be. Way to go, Al. You are truly an amazing human being! And the face of Urban Desert. Thanks for keeping us safe.
André L.
André L.
4/23/2016
Brad at Urban Desert Pest Control does an amazing job!  I have many multi-family units and I will only use him to treat my pest problems. He is very knowledgeable, and explains the problem/solution with the tenants after treatment. His rates are incredible - and I will always recommend him to everyone in my industry and friends. He's the best! A+++++++
Alyssa K.
Alyssa K.
11/11/2016
Just gave a call to see if they could come out and find where roof rats are getting in my attic. Man on the phone was very nice and gave me advice on where to start.
Jason S.
Jason S.
05/06/2016
My family and I moved from California this last November and bought a house.  Coming from the  San Diego area we were used to black widow and brown recluse spiders.  I would always check our shoes  if left outside(spiders and scorpions love shoes especially scorpions). I have kids as well, so I was always checking their toys that were for outside and things like that.  Once here we learned there are very poisonous bark scorpions that could kill a small child or anyone with heart conditions.   The wife did not like the idea of another creature that could harm our kids.  My brothers who live here told me that their mostly a summer threat, but are a threat to kids and pets for sure.  So,  it's March and I pull up to my house and I met Brad who was doing his rounds on new home owners. We talked for a little bit. I told him in May is when I wanted to start making sure my family is as safe as possible.  He called me every month to check in and in May I booked him. Prices are normal and the gaurntee for 2 months that there would be zero activity in your yard or house. He doused my yard with his stuff and also did the entire house. I had a lot of ants all over my yard. So far the ants have left or died or both.  This is where it gets good. I believe it was that same night or the following night but I saw my nephew playing with something near our closet downstairs.  I walked over and yes its a 3 long BARK SCORPION  my nephew decided to play with it. Holy crap right. He was picking it up and dropping it and he never was stung. I'm not sure how many minutes he did this but most likely a couple, Atleast.  We believe it was flushed out of our closet from his agent he uses because we had boxes from storage in there. I called him immediately to tell him. He asked if it was dead or alive and I said technically it's alive but you can tell it's real messed up. It did not sting my nephew because it just couldn't.  It could barely walk at that point. When I heard that he said (I'll be back) out tomorrow.  He was and treated everything again at no charge just because he takes great pride in his work (hard to come by these days) I wish I could say the scorpion was dead but Atleast it can't strike or even move normally.  You could tell it was neurological as it was starting to just twitch. I saved it and educated my children on the dangers. So far so good.  All ants are gone and we did a black light test in my house, garage and backyard.  We did not see a single scorpion.  Trust in Brad, appreciate his pride in work and give him a try.  You won't regret it.  Oh and he's a family man and easy to talk too as well.  Remember don't leave your shoes outside and at least check them daily,  if you do.
Colleen H.
Colleen H.
5/15/2016
Oh my gosh.  This guy is the BEST.  I called Saturday morning, I thought we had a tick infestation in my daughters room,  I tried to treat it all week ,  I slept in her bed and it was awful, turns out it was bed bugs !!!!! Yech.  I had talked to a few other pest control companies and they not only wanted an arm and a leg and a monthly contract for a year.   Brad was busy all day but he said her would be here at 5:15 pm, and he was.  He told me to take everything made of fabric and put it in  the drier for 25 minutes.  We followed his instructions and he sprayed and treated her bed and room.  He knows his stuff.  He turned this nightmare around.  He is a small business owner and I will support him ,  I feel so lucky to have found him on yelp.  Thanks so much for taking care of us.
Kathleen C.
Kathleen C.
10/20/2017
Jose did a great job of spraying inside and out. This was our first treatment from them.  We moved into a new neighborhood and received many recommendations for Urban Desert and glad we took their advice.  Jose was very thorough, showed up on time, courteous, friendly and very knowledgeable of his product as well as the area.  BTW, I know my profile says Austin, TX but we now are in Peoria, AZ.
Sebouh D.
Sebouh D.
4/17/2019
Never mind I found my new pest control company I understand how stuff slips through the cracks and sometimes as a consumer we can get very frustrated. I didn't have a positive experience right off the bat however the owner of the company cares about his clients. I waited for my scheduled appointment for an hour after my blocked time that I had scheduled and no one showed up I reached out to the company and it was after hours so the office was closed I didn't have any choice but to leave a review on my experience. To my surprise Brad the owner reached out to me immediately and was very respectful he apologized and cleared the air. I'm a reasonable person and he's sounds like an honest man that's running a great local non corporate business. I respect that and I respect him for personally taking the time to resolve my issue. I'm very satisfied with how he responded to me. Thanks for taking the time to make things right!!!!
CS W.
CS W.
4/14/2017
I cannot say ENOUGH good things about Brad and this company! We were having a reoccurring issue with tiny little black bugs that were invading the pantry/counters/and 1 of the bathrooms. Brad came out to take a look and immediately told me they were grain weevils. He pulled out the fridge & stove and sprayed everything down. Even went outside and sprayed the entire perimeter of my house! That was a week ago and I have not seen a single bug indoors! He was courteous, professional, excellent with my kids, and just an all around great guy. Not to mention, the price was reasonable and affordable! I had called around to a few of the big companies and their prices were astounding! I will happily continue to use Brad for all of my pest eradication needs! :)
Anne B.
Anne B.
04/04/2019
I've had issues with scorpions during  the hot months in the house I moved into a little over a year ago.  I know they hibernate in the winter so I wanted to find a pest control place to start coming out before the scorpions start coming out again. The week that Jose was to come out, I found a scorpion in my kitchen area again so I thought good thing they're coming this week.  Jose arrived ahead of schedule, explained things clearly and was super friendly.  It's been a week since he has sprayed my house and haven't seen any critters.  I think their prices are comparable to other places I called for quotes. But what I liked about them is that they don't charge you double the first time around and  say they need to come out in 30 days again like a lot of other places do so basically you are paying 3X in those first 30 days.  Urban pest is going to come out every 60 days and charged me the same the first time they will every single time. They told me if I see any live scorpions before the 60 days, just to give them a call for them to come out again.  So far so good.
B ..
B ..
3/19/2017
I started using Urban Desert after last summer after I  ended 10-year relationship with a previous company because of the tech they sent me which was the last straw.

I had scorpions outside, didn't think about worrying too much until I had noticed two inside and in garage. Brad was friendly, curtious, and completed the job right. I also have lots of spiders outdoors and flying insects due to the fact I'm near a canal. Killing scorpions food should reduce the amount but takes time. I was only killing about 2-3 per night outside after his first application, down from 8-15. Our community has higher than normal scorpion trouble, and you can see us outside at night hunting. I called again about two months later as he mentioned there really wasn't a need as the chemicals are designed to last.  I was only killing 0-1 a night for few days, which was better than before.  It got colder out so maybe they were in hiding. I used Brad a third time last week.  I recently adopted a dog and was concerned about the chemical application. He explained the process and steps to keep my pet safe.  I went outside to hunt after his application, I had none on my house, but my neighbor had one.

P. S.  Brad even takes his shoes off indoors. I may have requested it long ago or he simply noticed my set up. It's the attention to those details that are important to me.
Tamara S.
Tamara S.
9/18/2016
I've very pleased with Brad and Urban Desert Pest Control. I had them out to my house last week to help deal with a black widow and scorpion problem.  We found several dead black widows after that and felt safer.  But a few days ago I picked up a stray puppy off the road who I thought had a terrible skin disease -- turns out he had hundreds, maybe thousands of ticks covering his body.  I took him to an animal hospital and he's ok, but I found three huge ticks in the back of my car and am now terrified I'll end up with an infestation. So I called Brad. He spent 10 minutes explaining to me over the phone how tick eggs attach to fabric, how to get rid of them, and what to do with my problem. He recommended some things that I could do on my own without trying to sell me anything.  I really appreciate both his honesty and his willingness to help his clients.
Nancy H.
Nancy H.
01/10/2018
My review is long overdue due to the holidays but I am so glad we reached out to Brad before our little problem got worse. My husband told me we may have roof rats and I recalled hearing about them being an issue during the winter. (Turns out it was Brad on the news but we had no idea it was him on the segment when I reached out to him) I am annoyingly afraid of rats, so when my husband told me about our issue, i decided to get quotes that night & refused to go to our backyard until I had proof the rats were no longer there. Of course I knew it was later (around 8p) and wasn't expecting a response from anyone that same night but Brad responded to me within 10 minutes with questions and had me on the schedule for the very next day! When he stopped by he did a thorough check to make sure how to go about fixing our issue. He took his time and educated us on what to do to help avoid rats in the future. Not once did I feel he was in a hurry even though we were his last clients for the night. I am happy to report that with Brads help, I am no longer afraid to go to our backyard anymore! Thank you Brad!
Thomas B.
Thomas B.
5/17/2017
Found Urban Desert Pest Control on Yelp and needless to say I was not disappointed. Called to have my yard sprayed for ticks and not only did they explain how to prepare for the spraying but they made it out within the week, sprayed the entire backyard and surrounding wall. Then came inside and sprayed the house as well. Brad was kind and knowledgeable about every aspect of his job and pointed out areas of weakness in my home that ticks would use and suggested treatments for my animals to help eliminate this problem entirely. This guy really takes pride in his work and cares about his customers. Won't be going anywhere else but to Urban Desert Pest Control for my home.
Alesia R.
Alesia R.
4/20/2017
By far the best pest control service in the Phoenix area! Easy and fast appointment set-up, very friendly, experienced and professional. Got an appointment reminder the day before, then the day of, he let me know he was on the way. He came on time, did a fantastic job, gave me tips and answered my questions. Friends and family use his services also and everyone is 100% satisfied every single time. No contract involved either, he comes when you need him. It doesn't get better than this, no wonder they're in the top 3.
Amy O.
Amy O.
04/11/2017
Lexie is great to talk to she set up an appointment  and Brad came out the next day. Brad is super professional, warm and just a super great guy. I will be using him again and would recommend to anyone looking for pest control. He's awesome!
Marissa J.
Marissa J.
3/19/2017
I called to make an appointment and she said they could come out the same day. I had Jeremy and he was super friendly, did a great job (they spray so much product in the backyard it looks like they're power washing it), and they are reasonably priced. Would recommend them to anyone and will continue to use them in the future.
Joe M.
Joe M.
03/10/2017
We started seeing signs of roaches and i reached out to Brad on a Sunday morning for a quote, he responded almost instantly and was able to schedule a time to come out later that week. Brad was very professional and knowledgeable. Brad explained how this particular bread operated, how the treatments would take them out and set expectations on what we will be seeing over the next month. I highly recommend Brad and I am looking forward to seeing the results!
Jones B.
Jones B.
09/08/2016
Brad was on time, friendly and an educator.  I had a pest service in the past that didn't check one of those boxes.  He thoroughly treated the house and recommended a few things that I could do to help keep pests from entering the house.  I would highly recommend his service and will refer him to family and friends.
Susan L.
Susan L.
09/04/2016
Brad is the best!  We have roof rats in our attic, so we called Brad right away.  He could not come out that day due to a full schedule, but he came out the next day (a Sunday on a holiday weekend no less!) to assess the problem and set some traps.  He is very knowledgeable and thorough.  His pricing is excellent and his integrity is the best!  Something you really don't see much of these days.  I would definitely recommend Urban Desert Pest Control to anyone with pest issues.  We look forward to having Brad help control our current and future pest issues.
Adrian F.
Adrian F.
2/16/2017
I recommend these guys to anybody who will listen!  I had an ant problem and called them because my regular pest ppl never got back to me.  Brad came out, was very thorough and told me to keep him posted.  He followed up with me several times just to make sure the ants were gone. He went/goes above and beyond by following up and even getting ahold of me after business hours..I've never gotten that kind of service before!
TJ M.
TJ M.
2/16/2017
I reached out to this company because of the good reviews on Yelp.   After reaching out to them over  a week ago and giving them my tenants information to contact and setup an appointment, I followed up with a phone call to see if they had reached out to my tenants.  When I called they didn't have a clue, and seemed very disorganized.  It's unfortunate because I enjoy working with small businesses but I'm starting to realize it's just not worth the hassle.
Mary S.
Mary S.
7/25/2017
We chose this company based on it's 5 star Yelp reviews, but that was a big mistake!!! The treatment done by Urban Pest Control has only exacerbated our bug problem!!! When scheduling the initial appt, we were informed that if after a week of treatment we still have bugs; they will come back for a follow up. I was hopeful, but after a week we noticed that there were more bugs everywhere than there were before with only a few dead roaches here and there. When I called them, I was told to give it another week and that the reason we were seeing more bugs was because they were coming out to die. Well, they were coming out, but not dying! I was afraid to walk around the house without shoes and had to check my room every night before going to bed after getting bit by a spider. I waited but there were ants all over the patio every morning, spiders in the bathroom and bedroom, and earwigs everywhere! So 2 1/2 weeks from initial treatment, I called in and was told that we were not yet due for treatment. I had to again explain that the initial treatment didn't work and I was calling for follow up. I was frustrated beyond belief because my concerns kept getting pushed off, I explained again that we had our initial treatment and the problem was not showing any signs of improvement! Only then, was a follow up treatment scheduled, but for a week later! We had to spray the patio with Raid, every morning just to be able to go outside! A follow up treatment was finally completed, but we are still dealing with more bugs than before we ever contacted them!
Larry R.
Larry R.
3/28/2016
This is a great service.  Brad is very friendly and very informative.  He was extremely thorough and did not rush through the treatment.  We had bees congregating around our pool and he took care of those as well. Will be using him again for sure!
Glory D.
Glory D.
6/21/2016
Although we live in Santa Maria, California, we own three condos in Sun City, AZ.  Last week I got a call from one of my tenants complaining of suffering from itching and a rash.  We figured there might be a pest of some sort in the condo causing the problems.  I did some research and found Urban Desert Pest Control.  The reviews were all five stars, so I contacted the owner, Brad.  He called me a couple of days later and said he did a thorough search of the condo and found no infestation of any kind.  When I asked him what we owed, he said nothing!  Now that's something you don't see every day!  I know this is a hot time of year in the Phoenix area to be putting miles on his truck and his time is certainly worth something.  Brad is an exceptionally honest and professional guy and if I need his services in the future, I won't hesitate to call!
Jill B.
Jill B.
6/16/2018
I contacted Urban Desert Pest Control because we had so many ants since the construction of our new pool began.  We also had a few ticks, and a lot of spiders and of course mosquitos.  Brad the owner came out to our house to give me a quote and he ended up giving me a veteran discount and spraying the inside of our house and outside that day.  I can't say enough good things about this company.  They are awesome.  He was so thorough and even sprayed our neighbors yard next to my driveway with my permission because we could see a long ant trail coming into our yard from theirs.  He explained how all their products work and was extremely professional but also very personable. He even offered to come back for free any time in-between the bi-monthly spraying to treat for ants or any insects if we still saw them.  They use all the latest technological devices to call you or text you which makes it easy to schedule your appointment and receive reminders.  I've used several pest companies in the valley and urban Desert has been the best I've had.  I recommend them to anyone that you would be 100% happy with their service.  Plus he has 7 kids and the family moved here from Austin Texas. He's been in business for a total of 20 years and has been in Arizona for 3 years.  I'm sure he would appreciate your business!!  Give them a try!
Jeff B.
Jeff B.
06/02/2016
Used Urban Desert for a rental property of mine.  I found Brad very thorough and knowledgeable and and going to start using him on the house I live in.
P M.
P M.
1/19/2017
Excellent service!!  Brad was very personable, professional, even took off his shoes when spraying inside.  Made friends with my three little fur babies.  He was extremely thorough, pointed out areas that others might have missed.  He explained the reasoning behind what he does and why.  Probably spent a good 45 minutes on our property.  I love the fact that there is no contract to sign; we plan to have him come out quarterly but if we do not need him at that time then we can decide when the right time to treat again will be.  Prices extremely reasonable and guaranteed!  I was with a prior company for a few years and while they may have been a little cheaper, they kept screwing around with my schedule and would call at last minute to say they were in the area, hours before my scheduled appointment, while I was still at work and since I needed to be home when they were there that was not going to work for me any longer.  And after yesterday's visit from Brad, they were not as thorough either.  He even placed little traps in the garage to evaluate a potential scorpion problem, no one has ever done that before!!  Brad, and his wife, are flexible and very understanding.  They communicate well with the customer.  I HIGHLY recommend Urban Desert Pest Control.

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