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Bulwark Exterminating - Pest & Scorpion Control

Bulwark Exterminating - Pest & Scorpion Control


40 N Central Ave Ste 1400 Phoenix, AZ 85004
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SERVICES

Preventative Services, Ant Extermination, Flea Extermination, Mosquito Extermination, Spider Extermination, Tick/Mite Extermination, ,

Reviews

Brandon M.
Brandon M.
04/11/2023
Starting with the call, Brendan was great. He explained everything to me clearly and professionaly. My questions were answered. The rate is totally competitive and worth it! He told me JoseV was going to call when it was time.

JoseV called and was even early which is very appreciated. Then Jose showed up and took care of business. My dog even liked him. My dog doesn't like anyone. Not only did JoseV answer my bug questions, he laughed at my jokes, and provided expert advice on bugs of many types.

And best of all, Jose battled a scorpion the size of small dog while in the confines of the garage with the truck practically parked on top of him. The deadly insect was trying to stab him with it's stinger, but Jose was too fast and cunning for the beast. The scorpion finally succumb to Jose's deadly melee.

After butchering the insect and cleaning up the battlefield, Jose was able to finish the rest of the place. Once his obligations were complete, he thanked me and bid me farewell.

Y'all need to call to get your bug stuff handled.
Tiffany M.
Tiffany M.
03/01/2023
I have been using Bulwark for almost 1 year on a monthly plan and find that the customer service of the technicians is outstanding. Bernard Lindsey took good care to make sure he sprayed heavily due to the rain we have received. He was also super kind to make sure my gate was closed when he left to make sure my dogs stayed safe. Thank you for being a great partner to me!

Tiffany McQuillen
Kolette H.
Kolette H.
4/15/2023
They were very responsive and able to get me scheduled right away. Samuel's communication regarding arrival time the day of was appreciated.
Once he arrived he was thorough in his explanation of what would be done and then wrapped it up and recalled everything. Very friendly and professional. Would definitely recommend the company and Samuel!
Patricia G.
Patricia G.
4/17/2023
Bernard L was our recent technician that came out to do our quarterly spray. He was so friendly, and went above and beyond with locking up the gates behind him.
Juanita D.
Juanita D.
04/12/2023
We have been using Bulwarks services for a few year now and although all of the Pest Professionals are amazing Sabastian V. is truly a shining star. He made sure to explain everything he did around my property and concerns that he had regarding some spiders. He was polite and respectful. Sabastian is a keeper!
A L.
A L.
2/21/2023
Bulwark is always on time and courteous. Samuel was the tech this week. I appreciate the service.
Mel T.
Mel T.
04/07/2023
Daniel did a fantastic job, far above my expectations. Thanks to Daniel, I'm less concerned about pests getting into the house. Satisfied customer.
Conrad K.
Conrad K.
2/25/2023
My most recent tech, Calvin Babcock, provided excellent service. He was professional and courteous. I continue to be happy with Bulwark as a company.
Stacie S.
Stacie S.
2/16/2023
Kyle Winer was our rep today. He texted he was at another home and he'd be by our house shortly. He  did come promptly and he did a great job. he sprayed everything and did a thorough job. He was polite and courteous. we've been a customer for several years now and have the service every other month and our home has been pest free. Highly recommend.
Julie H.
Julie H.
2/25/2023
I have been using this company for about 2 years. They have accommodated my Saturday request so that I can point out problem areas. Bernard Lindsey was my contact person when I started and then I had brief time when he wasn't spraying and another person was spraying. Bernard is back again and consistently checking in and spraying very thoroughly!  I was having a pool put in and the back yard was muddy.  Bernard was so wonderful and would take the initiative to ask me if he could use my hose to spray down the muddy footprints he tracked through my carport after spraying the back.  I was delighted that he cared enough to want to clean up!  Through out my entire pool construction none of the workers cleaned up after themselves and Bernard cleaned up after he was here to spray.  He's the nicest guy!! And does a fabulous job outside.  He is so respectful of my house when he sprays inside and is also careful to remind me to keep my puppy away for the appropriate time after spray.  So happy to have Bernard back as my Bulwark person!!! Highly recommend him and the team!!!
Ann W.
Ann W.
11/08/2022
Chris came out and did a fantastic job, he sprayed the inside and outside of our home/property. He inspected the roof and looked for additional pests. He was very professional, thorough and we highly recommend him and his company!
Catherine G.
Catherine G.
09/02/2022
Very responsive when you try to cancel. I had an ant problem that they never were able to get rid of. The customer service guy told me it's because The bugs life cycle is 30 days and they were only coming every 60 days. Seems like an obvious fix but they did not come during this life cycle and the pests continued. Canceled and went with a local company. Surprise! No ants. So it definitely can be done. Won't waste my time with corporate companies and their excuses for why they can't get the job done yet they want you to stay with them as a customer. $80 bucks wasted but now I know, I also don't have to deal with them anymore and best of all, no ants since I went with a didn't company :)
Jo C.
Jo C.
9/16/2022
Bulwark offers a great service and all their technicians are kind and professional. I've been using their service for many years. Today, Calvin Babcock took extra care to make sure that the area was sufficiently sprayed, like always, but also took care of ants that have recently appeared. I'm very pleased and will continue using the amazing service they provide.
Rob B.
Rob B.
11/18/2022
We had some bugs.  We don't anymore.  Service person was professional and communicates. Value for the service is outstanding.
Sherri O.
Sherri O.
09/03/2022
Frank Lopez is professional and thorough. Thank you for keeping the bugs out of the house
Rachel W.
Rachel W.
02/09/2022
I've been very happy with this company. When I moved locations, it was easy to update my profile. They do all the scheduling for appointments on their end which makes it easy for me because I don't have to remember to call them (you can schedule it yourself or reschedule easily if needed).
Ciaran Babcock was at my old house and he was great and we currently have Bernard Lindsey and we are also very happy with him. I would recommend Bulwark because their communication is wonderful (and no pesky bugs!)
Joseph L.
Joseph L.
03/05/2022
Bulwark has taken care of out scorpion issues for the past 15 plus years. Every time there is a separate issue they respond within a day or two. We have had AWESOME care in the past with Damian for years and Cory the last few years. Cory A. takes ownership of this property making sure that anything he can do, he does right the first time.
Bulwark scheduling is now a different story... Their scheduling department is now a bit chaotic and it is hard to know when they are coming. It is not until I get a text that they will be there on the next day that I need to scramble to make sure someone is home.
Ali A.
Ali A.
12/10/2021
Well having critters and bugs and things is never fun. Especially termites. Woof. Purchased an older home in this market that I am grateful for but there are some old tenants I'm trying to evict if you get what I mean. The termites. Well, from Day 1 Greg has been nothing but a peach to me. Even when some of the ghost of termites past come back for a final reunion tour he always figures out a way to squeeze me into his schedule for a follow-up job. It's nice to know someone is actually vouching for you in a process like this - especially as a first-time home owner. Greg is always respectful of my property and space, wearing all the protective gear and he leaves the place the way he finds it. As long as Greg works for Bulwark they will always have me as a customer.
Amanda L.
Amanda L.
6/16/2022
We love Cory A! He does a very thorough spray job both inside and out and even brushes the roofline for us. He is very knowledgeable and nice. Cory is definitely our favorite technician from Bulwark!
Bernadette E.
Bernadette E.
8/16/2022
Thank you Elizabeth for your service today. You listed to my needs to addressed my bug concerns. Thank you for texting and giving me a heads up when you were on your way, it's always a plus so I may have time to bring in my dogs and open the gates. Working from home, I don't want my dogs barking while I am on a call.
Lance R.
Lance R.
11/16/2021
We have used Bulwark Exterminating for a number of years after we began having scorpion issues. Bulwark runs a very professional operation. They guarantee their work, so it's easy to have them come back to your home if you spot critters in between services.

Our technician, Ciaran, is friendly, punctual and listens to our concerns. He texts us before is arrival which is very helpful. If I am not home, then I'm able to leave the gate unlocked so he can complete the service as scheduled. Ciaran also provides photos of certain areas that he treats if he finds critters that we haven't noticed (aka fire ants). I can text him about coming back to our house for a treatment in between regular services if we have any issues.

I highly recommend Bulwark and Ciaran!
Allyson v.
Allyson v.
6/23/2022
We have been using Bulwark Exterminating for over a year now and they have been excellent in keeping our pest issues under control. We live in a semi-rural community and are surrounded by desert open space and they have been fantastic about keeping the scorpions and rats under control. Jose Vergara is our usual exterminator and he is always prompt and professional. When we first started with Bulwark I asked him not to knock or ring the bell because I have kids who nap and he always remembers to text and never knocks and I really appreciate that extra consideration! It's also extremely easy to schedule a free respray online in between our usual treatments and they are quick respond. Very happy with the level of service we have received from Jose and the entire Bulwark team!
Terri G.
Terri G.
11/20/2022
Eduardo serviced our home yesterday and was punctual and very efficient.  He sprayed the perimeter, replaced the bait box and was out in no time.  He followed up with an update before he left.  We would definitely recommend Bulwark for keeping our home 'pest free'!
Angela G.
Angela G.
12/03/2021
My technician Greg Otto is wonderful, and one of the main reasons I came back to Bulwark!  He is very thorough and exhibits great customer service!  He always makes sure to check in and review and problems I've seen within the service period, and then goes over and beyond to treat the pest issue.  I've had a horrible problem with crickets and spiders in the past, and now I rarely see them in the house.  I really like that he sends a text message with pictures of where he treated afterwards as well!
Meg M.
Meg M.
08/02/2021
We have been using Bulwark for at least 12 years! In our previous and current house. We've had the friendliest pro's help us out and our recent guy is Nick A. He hasn't let our dog escape once from the backyard, with is nice..the little things right? We get a text when they are scheduled or you can schedule in advance. We have the occasional breakthrough issues like a random ant hill popping up, seasonal bugs but they come out in between our scheduled treatments for things like that! Very well controlled pest prevention through Bulwark. We hope to keep them on service for another 12 years.
Coinneach F.
Coinneach F.
08/01/2021
Initially was good - reasonable prices and good service, although scheduling was rather random and haphazard. The trouble started a few months ago when I switched to another pest control service. Once Bulwark received my contract termination, they began calling multiple times daily, begging and pleading with me to stay even though I'd already signed on with the other company. It was as embarrassing as having a clingy ex-girlfriend who simply will not hear NO, even shouted multiple times. Eventually the calls stopped. But now Bulwark says I owe them money for a termite warranty fee, whatever the hell that is, even though I paid them in full for termite service last summer.

The techs are competent, but everything else about Bulwark is shady af. The techs are the only reason this isn't a 1-star review.
Scott W.
Scott W.
05/09/2022
Steven Pearson is our local exterminator, is always great!! Great care to all of our belongings, moves items to ensure that they don't get sprayed. I highly recommend him and Bulwark.
Lucy N.
Lucy N.
02/12/2022
Every technician that has come out has been friendly and responsive. Andrew was helpful and offered additional services. We've been very happy with Bulwark.
Mor M.
Mor M.
3/20/2022
We started using Andrew Masi with Bulwark Exterminating on the recommendation of a neighbor. He is awesome. Communication is great. They let us know in advance when they are scheduled to come, giving us a chance to let them know if we have any particular area of interest. We don't have to be home but Andrew always knocks to let us know he's here and double check on our needs. When he's finished he fills us in on what he did.

We rarely see a bug. Thanks Andrew and Bulwark.
Teri H.
Teri H.
5/17/2022
Awesome service customer service and technician service! Jose goes above and beyond to make sure that we are safe! He's been coming here for years and I would highly recommend him to anyone!
Marian E.
Marian E.
4/27/2022
Andrew Masi was out today and did a great job. I have been using the company for a few years and they are the best. Every one of the person who have came out is very professional.Andrew was extremely polite.
Jenny P.
Jenny P.
09/03/2021
I have been using Bulwark's service for bimonthly scorpion treatments.  They guarantee to come out if any pests are found in the in-between time.  The first call back I made was in concern to some bees that I had been seeing and Jose came back to investigate wether or not a hive was being built.  He has had great advice for preventative work.  

More recently, after out last service, which was after major monsoon flooding, we started seeing a couple of scorpions.  Bulwark has been able to set up an appointment within days of my call which I really appreciate.  I met a new serviceman this visit, Evan.  He was very thorough and even helped address an ant problem that has continued growing.  We are very satisfied with the service and highly recommend.
Adrian T.
Adrian T.
02/11/2022
When I moved to Arizona three years ago My house was scorpion infested. I would find 8 to 10 scorpions on the perimeter of my yard almost every night. I hired bulwark exterminating and they told me it will be little process but we will get rid of the scorpions. They have delivered, I am happy to say that today, Were scorpion free!

Sam my service tech is very knowledgeable and professional. I receive status updates on service days and he's in an out. 6 stars for Sam!
Mojgan J.
Mojgan J.
03/12/2022
The tech who came out to spray our perimeter, Andrew Masi, was very professional, diligent, and helpful. He had come on Friday and our backyard gate was locked and offered to come again to spray. He was very prompt and came the next day and sprayed our perimeter. He was also great at communication and texted us after both visits. We were very impressed with his prompt service and professionalism. In addition to great service, Bulwark prices are very reasonable. We definitely recommend Bulwark and especially Andrew Masi.
Tonya O.
Tonya O.
05/10/2022
Bulwark has completely resolved our bug issues and being new to the area they have educated us on bugs we weren't familiar with. They will come out even after they've recently sprayed to resolve issues. Our technician would always let us know when he was coming, he'd ring the doorbell and ask if we'd seen anything he needed to address and always send us a text to let us know where he targeted his treatment and let us know our gate was closed and secure. Bulwark was recommended to us and I have, and wouldn't, hesitate to recommend Bulwark to everyone.
Am M.
Am M.
5/19/2022
Deceptive and dishonest company. They did a poor job exterminating the termites in my house. I'm not sure they actually did anything, but the termites are still here. They are not responsive and very rude when I complained, and now a year later they are contacting me all the time to get me to pay them again. When I ask them to stop emailing me, they say I have to call them to get them to stop emailing me, which makes no sense. They sell all of your information to telemarketers and do a ineffective job of pest control.
Nikki D.
Nikki D.
2/25/2021
Bulwark- Mesa goes above and beyond!  This company has been our go to company for several years for pest and termite prevention.  They take pride in their customer service and are always happy to schedule additional treatments as needed.

Our technician, Jason, continually goes above and beyond. He takes time to check in about our needs prior to spraying and shared insights about any issues he sees post treatment either in person or via  text. Jason  is always on time, personable and extremely knowledgeable.

I highly recommend Bulwark- Mesa for any and all pest needs.
Carol P.
Carol P.
8/25/2021
Fabulous experience. Showed up on time and was very friendly. He gave us a very reasonable plan at a great price. Also received a military discount which was greatly appreciated.

The next week a technician came snd installed all of the subterranean tubes ( not their verbiage but mine) snd everything is done.

I liked how they did not try to oversell me on products we didn't need.

At least have them give you an estimate.

Well done snd thank you!
Jennifer S.
Jennifer S.
10/25/2021
Sam came to service our house today. He was on time and listened to my concerns, and very nice. We have had great service from Bulwark and all their employees. We used to find scorpions in our house before we started using them and now we don't find any inside. It's also nice to know their products are safe around kids and pets.
Jasmine M.
Jasmine M.
09/10/2021
Ken was super helpful and punctual. I was able to get it scheduled next day!
Erin E.
Erin E.
7/17/2021
Carl is always thorough and also willing to make an extra trip if we see our annual ant colony pop up unexpectedly. Bulwark is very responsive even by text message when we have questions or need immediate service. We also use them for pre-emergent weed season and termites. Thanks, Carl!
Wendy K.
Wendy K.
4/23/2021
Bulwark responds quickly to quote requests and patiently answers all your questions. I was even able to get on the schedule within 2 days! Great price for an extensive service!! Highly recommend!
Joshua A.
Joshua A.
08/05/2021
Carl is reliable, effective, and knowledgable. Good pest control service
Ramon S.
Ramon S.
4/19/2020
These guys are great!!!
Friendly and caring.
The guys that come spray my interior/exterior quarterly, are extremely polite and professional.
I would recommend them to all my friends and family
Leigh M.
Leigh M.
06/05/2021
We always have good results from Bulwark. Whenever we happen to find pests in our home, they hurry out to spray again. Today we had Cory come out and spray around our interior doors because with it heating up outside, the bugs are starting to come inside looking for water. They are quick and reliable.
Tyler B.
Tyler B.
9/30/2020
Austin M. is great to work with. Always pleasant, helpful and professional. Truly a nice and great worker!
Katy R.
Katy R.
12/05/2020
This is a great company! I have been a customer for many years and would highly recommend them. Thanks to Bulwark, we no longer have roach problems! Carl Carbone specifically is always so professional, kind and thorough. Thanks, Carl, for the great customer service!
Janel J.
Janel J.
12/02/2021
I've been using Bulwark for a couple of years and they have been extremely helpful and reliable! Greg Otto in particular is an amazing technician that really knows his stuff. Greg is willing to go above and beyond for his clients - you don't see that too much anymore! Love this guy!!!!
Mike B.
Mike B.
11/25/2020
Couldn't ask for a better service.  On time which we all know is very rare here in Phoenix.  Detailed description of the services that he was going to perform.  Checked the areas I was concerned about and put bait traps down for critters.  When finished he presented his card with cell number if I should have any concerns.  Very happy.
Lisa M.
Lisa M.
7/28/2021
Sam did a great job.  He was professional, polite and knowledgeable.  I talked to 4 other extermination companies before I chose this one.  One didn't even show up!  No call, nothing, just never showed up!  Sam was on time and a pleasure to work with.
James K.
James K.
7/21/2020
We had outstanding service from our Technician Kevin today. He went above and beyond with great service spraying inside for scorpions and outside barrier treatment along with granules.
Paul S.
Paul S.
03/08/2021
Always courteous and professional, as well as responsive when needed.
Highly recommended.
Lisa F.
Lisa F.
02/08/2021
I was a customer in the past and only changed due to a business arrangement. I decided to go back and my technician, Cory Abbas, was prompt, polite and professional. He came in a marked vehicle, in uniform, wearing a mask and he managed the expectations of his first service and any future visits. I would definitely recommend.
Dean W.
Dean W.
05/03/2019
I don't know where to begin. From the initial call to the end of service, every interaction was beyond pleasant and professional.

The technician (Kris from Texas) came out and did an excellent job explaining what he would be looking for, what the issue is/was, and the work he would be doing. He was also very detailed in explaining to me what to do in the event I needed them to come back out.

I am very happy with everything and would certainly recommend Bulwark (and Kris) to anyone.
Matthew B.
Matthew B.
7/13/2020
Greg O. just came to our home and did a fantastic job for us.  He was friendly, professional and answered all of our questions.  As new home owners it is nice to find a local company that can provide great service. Thank you again!
Asina G.
Asina G.
06/04/2020
I've been using Bulwark for several years now.  With the exception of a brief period where I didn't have an assigned technician, everything has been great!  Aaron Davis is our current technician, and he is awesome!  He's very thorough, and doesn't mind coming by in between visits to respray when necessary.  Today, when my daughter opened the garage door for him to spray in the garage, he even asked her if she was okay with everything going on in the country today -- she was especially touched by that and asked that I write a review and specifically name him!  Thank you, Aaron!
Katie V.
Katie V.
4/19/2017
This Exterminating company is the best. They are so friendly and always willing to help. I just moved in a month ago and I don't think the previous owners did any pest service because they were everywhere. I called them to come back out 3 times to get everything under control and it was no extra charge. I've called them again for a Honey Bee problem, they are always prompt and courteous. They know we have young children and a new 10 week old puppy and they always use kid/pet friendly products.
I think the guy that services my property is Quincy? And he is very nice and knows his poison.

They get 5 stars for Best customer service!
CT O.
CT O.
7/23/2021
I love that they will retreat between appointments in case any critters are seen around the house. Zach K. has been the gentleman that has sprayed our home since we first moved in here, very knowledgeable about the critters themselves and in pest management. I would definitely recommend to anyone that has a pest problem or wants to stay pest-free!
Caleb S.
Caleb S.
01/02/2019
I have had a single pesky roof rat for a few weeks, I felt it was time to call a professional so I jumped on Yelp as I always do.  I did my initial research and called three different companies on December 29.  I ended up choosing to go with Bulwark because they seemed to be very knowledgable and a bit more professional than the other two.  The decision was in spite of the fact that they were the highest priced and could not make it out for another two days!  I had really enough enough of this pest but I felt good about the decision.  I had an appointment set the following Monday, December 31, from 8-10AM.

Time rolled by with a no show; I called them just after 10:30AM.  The service rep then proceeded to tell me that the driver had called out and I would have to reschedule for Wednesday, two full days later.  After getting past the initial shock of my having to call myself to hear Bulwark was going to no show I explained I needed someone to come today to get this issue solved as they were completely responsible for the mishap.  I had scheduled my New Years plans around this event so I was rather upset and asked they not only come today but give me a discount.  For this request I was forwarded to a manager.

The manager politely told me she could not get someone out that day but would reschedule me and give me $10 off.  I stated I would not accept this and asked her to rework her schedule to meet the original agreed upon date of Dec 31.  The manager stated she would rework the schedule and call me back afterwards.  To my further surprise - she NEVER called back.  

I would NOT recommend Bulwark, it is apparent that they hold customer service with very low regard; pest control services are a commodity, customer service is of the highest of importance.
Shellie R.
Shellie R.
12/21/2020
Cory was very thorough, on time, and respectful of social distancing protocols.  He asked about our termite protection but was unclear about how Bulwark differentiates WRT our current provider.
Dan L.
Dan L.
12/20/2020
I have been a Bulwark customer for several years.   I find the value and quality of service to be very good and consistent.  Carl C does a great job of showing up on time, providing good service and sharing a detail explanation of any issues or observations.  

I would highly recommend Bulwark to friends and family.
Mark V.
Mark V.
8/19/2020
Just want to say that I was on the phone for twenty minutes trying to get an appointment for a termite inspection. It was extremely complicated for a simple thing. I said I wasn't interested after the second person said they were going to send me to another scheduler.
Kim Y.
Kim Y.
09/05/2020
We have lived in our home for two years now and this year the scorpions have been really bad! Actually got stung by one IN MY HOUSE!!! Seen a Bulwark truck at my neighbors house a few days later and asked for a card, called and got an appointment the next day with Carl Carbone.  He came out and was extremely polite and professional.  He came in and made sure he had his face mask on and booties over his shoes, he explained in detail what treatment plan he suggested and what he was going to do the day of service.  I would highly recommend the company but even more I would recommend Carl!  He did a great job!
Nikki N.
Nikki N.
5/30/2020
Austin Munn is always dependable and on time. He addresses my
concerns and provdes updates after each visit. I am lucky to have him as
my exterminator!!
Andrea S.
Andrea S.
08/03/2021
I have used Bulwark for the past 18 years.  They have always been very flexible with scheduling and their techs are very professional and helpful.  Also, they come back at no extra charge if you see pests in between services. Ciaran has been my tech for some time now and he is very knowledgeable about the product and the pests. He is also very thorough. Bulwark is very good value for the price and I like that their product is safe for pets and people
Todd W.
Todd W.
6/13/2018
When they show up, Bulwark does their job just fine. My challenge is that they rarely show up as scheduled.  They have inconsistent scheduling, do not keep their planned appointments and when trying to resolve the missed appointments, they lack the ability to make contact with their technicians (this past time, they couldn't contact Jacob for over 5 hours - yet boast global GPS on all trucks) and can't seem to provide answers.  
How many times do we have to miss work and not get serviced?
I was so hopeful we'd have the same experience as most seem to have with Bulwark but this was definitely NOT my experience.
Kendra L.
Kendra L.
5/14/2020
I received pest control services from James Prater. He was very professional, explained everything he was doing, and made friendly chatter. The whole process was seamless. He even ended the service with a picture text of my fence showing it was closed and locked. Having a dog, this meant a lot. I will definitely be recommending James and Bulwark to friends.
Carla J.
Carla J.
3/27/2021
Bulwark assigned Robert for my first treatment. He was very friendly and helpful, explaining how he would treat my home both inside and out.  I would recommend him.
Steve A.
Steve A.
4/30/2020
Recommend highly from neighbors and so far they have been friendly and professional. Always nice to see there are still real Professional companies out there.
K T.
K T.
8/24/2018
Bulwark Exterminators are always polite. I had Cody for awhile but they moved his territory away from where I live. Today, I had Omar and he was awesome! Very polite and understood my concerns.

The only reason I gave a 4 star instead of 5 was because the Bulwark office employees always screw up the contact/email/phone call notifications. The office/phone personnel never seem to get the contact information correct. We have told them the correct contact info probably 6-10 times and they still get it wrong! Its just annoying and has become a joke in our house.
Eric D.
Eric D.
11/20/2020
I used Bulwark for several years and decided to try another pest control service. We canceled our service with Bulwark, over the phone, and through email and paid for our last service to settled our account. Bulwark continues to contact/call me on a regular basis regarding service, event to the extent of sending out one of their service techs to try to service my home. I explained to the service tech we had canceled our service several months ago and even shared the email we had sent to Bulwark. Just this last week they called again and left a voice-mail saying they needed to speak to regarding our account...  This is harassment. They are like a bad Ex that just won't go away.  Should they call me or send a service tech out again regarding our service/account, I will report them to BBB.
Cheryl N.
Cheryl N.
5/14/2020
I have not used a pest control service in many years. However, Bulwark visited my neighborhood last fall. I had many questions and they took the extra time to research and address my concerns. I decided this spring to move forward with Bulwark.
Aaron arrived within time window and after a quick discussion started work. The results are visible in minutes. I'm very happy and will continue with service.
Aaron was polite, friendly, informative and professional! I was able to pay him or over the phone, which I did . Service was equally as good .
Angela T.
Angela T.
05/01/2020
I rarely leave reviews but we have had Bulwark services for years and we just love our service man Austin. He is so awesome!  Always prompt and does a thorough service! We RARELY have any bugs and if we do have an occasional issue, he is always super prompt in taking care it. Thank you Austin and Bulwark!
Sandra R.
Sandra R.
2/27/2020
Ciaran was very professional and respectful of our home.  Would recommend Bulwark Exterminating to anyone!
Jason F.
Jason F.
10/28/2019
Matthew Henderson came in today for pest control and he did an excellent job. He seemed to really care about his job and was engaging in conversation off the bat. He asked many questions regarding the bugs that we were seeing and got down to trying to fix the problem. He was a courteous gentleman and I would certainly do business with Bulwark again.
Garrett M.
Garrett M.
10/06/2020
Bulwark Exterminating has done a great job with our regular pest control maintenance. They have great customer service, provide multiple notices of their next visit (including an email with a picture of the tech), and even will come back to do off-cycle spraying or pest maintenance. Kenneth Workman is our regular technician is always friendly and accommodating to our needs, and provides good recommendations on regular maintenance. I would highly recommend Bulwark Exterminating.
Tom C.
Tom C.
3/31/2021
Always great service and they take extra care to make sure my dogs are inside prior to servicing my property!
Erin W.
Erin W.
12/03/2019
Matthew Henderson was great. He arrived on time and texted me when he was on the way.  He serviced the exterior and garage and even sent me a reminder to close garage and lock the gate.
Barbara J.
Barbara J.
11/30/2019
I love Bulwark! Been using them for years. Just moved across town and William was here on time to spray inside before the movers arrived with out belongings. William was awesome and I look forward to wOrking with him in the future!
Dan S.
Dan S.
11/22/2019
Mr. Hackett was punctual, friendly, professional and efficient.  Bulwark has always been fair and provides call backs as needed for no charge.  We've used them in both Glendale and Peoria homes with no issue.
Mari J.
Mari J.
10/23/2019
Matthew Hernerson was accurate, friendly and very professional. You can tell he knows what hes doing. Company always checks up to see how my situation is going. 5 stars!!!
Angela P.
Angela P.
10/26/2017
We use bulwark for our pest control, today we had Toinia Brewster spray the inside and outside of our house.

She was exceptionally professional and very kind. I know people are hesitant these days having people come into their homes; however,  she made the process quick and the atmosphere of our house and kids did not change.

I hope all can experience Toinias kind/caring/professional attitude.
Ombevorder O.
Ombevorder O.
02/11/2020
we have been using bulwark for several years and continue to be impressed by their peoples professionalism.

Kenneth Workman, our tech is a great example of care for the customer and pride in their work.
Gracie M.
Gracie M.
10/27/2019
Always fast, friendly service- our tech Kaimen was very knowledgeable about the critter issues we were having, and did a thorough job spraying for them.  Thanks Kaimen!
Lori K.
Lori K.
01/07/2020
Bulwark is a great company. We have had one other exterminating company in the past; however, Bulwark is by far, better to work with. If I find any insects, they come out right away, no charge. Today we had Kaimen Hackett, complete our bi-monthly service. He was very knowledgeable and thorough. He did a great job!
Allison C.
Allison C.
11/11/2019
Kelly Emig came to our home  on 11.09.19 and was really wonderful. We explained the issues we were having and he quickly told us what we needed to do and how he was going to help. He answered all of our questions and wasn't pushy at all. We will use this company again due to the customer service we received from Kelly.
David S.
David S.
12/28/2020
I've been using this service for years. They have been on time and do good work.... no pests. I, like most people value my time and with Joel at Bulwark the job gets done on the scheduled day/time without any fuss. He's quiet, trustworthy and a good guy. I have recommended them to friends/family and will continue to do so. Cheers! - David
Jessica G.
Jessica G.
9/16/2019
Dylan did an awesome job making sure we wouldn't see anymore crickets and roaches by giving our yard a heavy spray. Very friendly and asked made sure to ask us what big problems we were having.
Tracy T.
Tracy T.
03/02/2021
Thanks to Cory Abbas for calling ahead with his ETA and being quick and efficient!
Travis T.
Travis T.
2/17/2021
Great company! Always on time and professional. I live in fountain hills butted up to desert behind me and I've not seen any rodents or bugs in past year using this company. Highly recommend
Laureen H.
Laureen H.
12/11/2019
Always friendly great service. Affordable and our pests are gone. Highly recommend Bolwarks!
Zona M.
Zona M.
3/26/2017
I have reviewed Bulwark before and gave them a well-deserved 5-star rating. Not this time, or should I say the last 3 times. Our last inspection had to be rescheduled THREE TIMES. For the first 2 appointments, nobody called, nobody came. I called the 24/7 office both times. The 1st appt they could not find the tech, he just never reported into the office. The 2nd appt they offered no reason. We never received any kind of notice confirming our 3rd appt, so I had to contact them - why was this my job?

Yesterday a very nice Luis came out and sprayed our house. Curiously, he told me they typically do not spray inside homes, when we have already had this done multiple times. He did it, but this is not the first time a Bulwark employee tells me they do not provide a service when we have previously received the same service; whether it is for any service indoors or outdoors.

So we don't have any pests inside, which is good. But for each appointment we should have had, we had to wait around 3 hours just to find out nobody was coming. That is a total of 6 hours. And each time they come, I move furniture and other things around to make it easier for them to do a more thorough job, and then it takes me more time to move things back.which = more time.

I am appalled at their current lack of customer service, which has really gone down within the last year. Not sure why, but we remain both DISAPPOINTED, really disappointed.
Eddye F.
Eddye F.
11/27/2020
I am a new customer to Bulwark. I had the great pleasure of meeting Cody Miller who gave the best and most complete explanation I have ever heard regarding what he was providing for pest control. I have had many pest control companies in my life as I have moved a lot and never been a fan of bugs in my home. I feel very confident that I will have no problems with Cody in charge. Thanks very much Bulwark. I am happy to leave those issues up to Cody. He is great!
Malinda S.
Malinda S.
11/22/2020
Bobby C was very thorough in our first treatment. We look forward to working with him in the future and trust that he will ensure our fire ant issue is under control.
Tiarra C.
Tiarra C.
3/13/2017
LANCE is awesome!! We are new home owners and called Bulwark Exterminating since we are already Bulwark Security customers and really loved our experience so thought to keep it in the Bulwark family! Lance took on our last minute scheduling and covered for another tech that had called out sick. Even though it was dusk (and the appointment lasted until dark) he still made it and was courteous, friendly, and took time to look at the problem areas in the backyard. Lance was fantastic and we really appreciate him.

However, I cannot give a perfect 5-star rating because of some issues we encountered with the pricing/scope of work for the service call. The rep that set up the appointment (can't remember his name but it was unusual like Drogen or something) was a bit short on the phone but advised the pricing would be for a one time call, not an ongoing contract. He also did not explain some other details of what the service plan would entail, so when Lance showed up with a contract for us to sign I was a little caught off guard. Nonetheless, we did not want that to tarnish our experience with Lance and we hope we can figure something out with Bulwark Exterminating for the future of our contract.
Wendy B.
Wendy B.
11/16/2019
We get great service from Bulwark. Their techs are always so polite & helpful.  They keep us pest-free as much as possible and if we need special service in between appointments they're quick about taking care of it. Today we had Kaimen Hackett at our house. He explained everything clearly and did a thorough job of treating the property. And let us know the details when he was done. Great job as always.
Craig D.
Craig D.
11/10/2020
Landon, Morgan and the whole team at Bulwark always do a great job! Lucky to be their customer for more than 10 years.
Debbie M.
Debbie M.
10/25/2019
Thank you.  Alex L. was awesome!  He was extremely thorough, answered every question and made us feel comfortable.  We told him we had killed a couple of small scorpions, were new homeowners and new to Arizona and he absolutely went above and beyond to address our concerns and let's be honest...our fears!  I would 100% recommend him and the company!
Jim O.
Jim O.
03/02/2020
I would stay away from these idiots if I were you.  They display an incompetence that is hard to believe.  They don't communicate, don't keep appointments, show up without an appointment and let themselves in, put down harmful chemicals with a dog in the yard and when my wife called the office to complain about this the response was well it is supposed to rain so it will wash away.  So many companies out there that are better than these dim wits!
Tyler M.
Tyler M.
12/16/2019
Kelly Emig did a wonderful job on my service today! I definitely recommend Bulwark! Great communication and  I haven't seen a single bug since starting treatment with Bulwark!
Genie M.
Genie M.
05/01/2019
5***** STARS FOR DAMIAN!
4**** STARS FOR BULWARK!
DAMIAN IS MY FAVORITE TECHNICIAN FOR GOOD REASON; Hello all, I have been using Bulwark pest/weed control for quite some time (7+years)
& I am giving a shout out to DAMIAN because he is very trust worthy, patient and thorough with my service. Best of all though is the fact that DAMIAN
has multiple certifications which means he can handle pests, weeds, termite booster ect all in one easy appointment time.
This is very important or you will need to wait around for multiple technicians so insist your guy is
capable of doing all or just make things easy by insisting DAMIAN
can add you to one of his routes. Thank you Bulwark & thanks to
DAMIAN, I am still a happy customer due to his excellent service otherwise there have been times that I may have
gone elsewhere out of frustration
mostly with the extra time it takes on the phone getting things scheduled, my account notated. I can loose the headache much of the time with simple communication directly to DAMIAN to iron out any
mistakes made by multiple reps
answering & having to explain
things repeatedly before it is done correctly so having only one technician as your go to with
Bulwark reduces time & energy
wasted calling in. I have spent a lot of time with what appeared to be a thorough conversation with a Bulwark representative only to find out that my requests, scheduling & needs were not inputted correctly while waiting around for a no show or a technician who only does one service & isn't certified to handle everything...back on the phone dread so now I just text DAMIAN to verify my schedule, accurate  arrival times ect.
Linda C.
Linda C.
12/10/2019
I have used Bulwark four times (every 2 months) since I moved to Arizona.  Because I have not seen ANY type of insect inside or out, I am completely satisfied with my technician, Kaimen, who has sprayed my home the last two times.  I highly recommend this company!

Linda C.
Monica M.
Monica M.
10/02/2019
I've been using their service for a year and half and they are punctual, professional and responsive to my questions or pest issues. Alex is my technician and he is polite and always texts me to let me know he's coming by. He goes above and beyond.
R J.
R J.
9/26/2020
I've been a customer of Bulwark for several years and have always been impressed by their service. The exterminators are very prompt and professional. I highly recommend this business.
Nicole B.
Nicole B.
9/26/2019
Bulwark Exterminator is the best pest control service in the valley. I can always rely on great service from their tech's. I have had Allen Lane and Casey as my tech's since I've lived here a little over a year and can honestly say I have not had any pest issues. Thanks for the wonderful job you continue to do. Would recommend to family and friends or anyone looking for a new pest control service.
James G.
James G.
12/04/2018
I used Bulwark's WeedPro division for weeds growing after all the rains.  I was pretty clear that I needed the weeds gone, only to find out they treated with pre-emergent.   There seems to be a lot of disconnect within the company - you get transferred around and what you communicate gets lost between departments.   In addition to still having weeds, I gave them my billing address which is different from the service address and yet the sent the bill to the service address - another example of disconnect.
Kaity S.
Kaity S.
9/28/2018
So infuriated with this company ! I am on a every other month schedule ... in July I my spray scheduled , came home early to be ready .. waited .. and no one arrived , when I called I was told that the technician on my route had a family emergency and that's why I was missed ... I felt bad for him and very understanding .
Now in September I had my spray scheduled for Tuesday between 5-8... on Monday I get a message saying we'll see you between 9-12 .. umm .. won't be home during that time , so I called , they said no you texted to ask for an earlier appointment , I stated there was no way since I was at work .. we went round and round until finally she said oh I was in the wrong clients chart , what actually happened is the technician on your route had a family emergency and can't make it so we had to move you up ... umm ok , so that won't work .
So she agreed to schedule for Wednesday and half price for the 12-3 time , guaranteeing I would have no problem and someone would show .. it is now 345 and I called to see where my technician was and I was told that the appointment was never confirmed .. WTF?! !! 2 days ago I had CONFIRMED because they had messed up !!

I'm just in disbelief at this point , you've lost a monthly paying customer

** update they had contacted me to say they were sorry and that they would do a service free of charge on Friday . Great , let's make this better . Scheduled from 11-3 on Friday and it is currently 430, no call .. no show .. I just tried to call and see what the heck was going on and guess what ! We don't know where our tech is or what happened
It's almost comical at this point..

** second update ! On Friday the supervisor called and stated that he didn't know how I had been missed and rescheduled me for Monday with a promise that someone WILL be there free of charge

No joke!! It's Monday and NO ONE came ! Run everyone , take your business elsewhere !! Ha ha ha how this can happen is beyond me
Sarah W.
Sarah W.
11/15/2019
Matthew Henderson did a great job, very friendly and I appreciated the heads up on ETA for arrival, thanks!
Renee C.
Renee C.
12/13/2018
Service techs and office staff are responsive and courteous. If we ever need follow up between scheduled service calls then it's super easy. Got Cory A. Today and he's a professional and helpful tech
Brian B.
Brian B.
12/29/2018
Service started off good.

Service quickly began to wane. Techs would not schedule until night before causing access issues....and my callbacks were never returned.

Service appointments became at their convenience - 1/3 of my home exterior was not even being sprayed

I stayed home to watch the service be performed....10 minutes from start to finish for their Tech to service a 6,000 SF house with 4 car garage. How?

Service stopped once I insisted on more notification before arrival...to coordinate access to my dog compound.

Invoicing for the services that were not performed continued.

Threatening letter from chickenshit collection agency received....Hahahahahahaha.

In the end Bulwark talked a lot and did very little.

KEEP SEARCHING FOLKS....there are obviously better companies out there. I will update again soon.
Trish L.
Trish L.
10/29/2019
Matthew Henderson provided great service.  He texted ahead of arriving, so I was able to tell him of some specific problems even though I was at work during the service.  He hung some mosquito repellants after I told him that I was noticing a lot of mosquitos recently.  He made sure my gate was closed and let me know when he was leaving.  I always expect great service from Bulwark and Matthew did not dissapoint.
Jacqueline S.
Jacqueline S.
01/07/2019
Bulwark did a great job doing pest control in my home. They came out to my home a week or so after treatment because I found pests. However, I paid with the promotional voucher of $75 for $30 and I keep getting letters charging me for service they never applied the promotion I purchased. I have contacted them about it and they said they would fix it. I have kept contacting them because they still haven't fixed it. It has been more than 100 days
Nasir S.
Nasir S.
10/17/2018
Our tech today was Mathew great personality. Offered education on scorpion treatment and prevention. Took his time and sprayed all necessary areas of the house. We live in Glendale have some scorpion issues here and there. Have used Bulwark for years. Thanks Mathew!
Krishna P.
Krishna P.
10/16/2019
My technician today, Dylan D, was on time, courteous, professional & pleasant to deal with. He waited patiently while I got my dog situated & out of the way.
Mike S.
Mike S.
11/23/2019
Matt Henderson is a surgeon with the vermin spray! He is an excellent communicator with the customer service skills that are second to none!
Daniel P.
Daniel P.
10/08/2019
Our tech, Robert N was out the other day...we had a couple of requests, and like always, Bulwark comes through. Prompt, courteous, efficient.....been with them now for about 7 years...see no reason to change. Thanks Robert N and all the techs for your professional service.
Bob C.
Bob C.
10/06/2020
Kenneth Workman, our Bulwark tech, provides us with excellent professional service.  He is courteous and knowledgeable.  We are bug free.
D And D.
D And D.
6/27/2018
wow these folks set an appointment to come out at 8 this morning. Waited until 9:15 no call no message. Obviously will not use them. Update to their credit they have called several times and will come out on our next trip.
Drew E.
Drew E.
01/07/2017
Been using them 2+ years, and they are always very communicative, thorough, caring, prompt, and easy to work with. We use them for regular maintenance and preventative work for pest control, termites, and pre-emergent weeds. We have had no problems with any of these since using Bulwark.

Daniel, the bug killing cowboy came by today and was especially helpful and friendly. He went above and beyond and listened to our questions. Thank you Daniel!
Erich B.
Erich B.
05/11/2018
PJ came to our home today, he was friendly and I felt like he listened to all my concerns. He was thorough and did a good job. I highly recommend Bulwark.
Mike P.
Mike P.
7/30/2018
After my last review, a Bulwark manager reached out to me to discuss my issues with scheduling. I will say that they took my concerns seriously and never once asked me to modify my review. They've managed to fit me in within 48 hours for re-sprays, and are able to come early or late for interior spraying as necessary.

We still have crickets (even after the third spray this month) and as a result, scorpions are still living on the property and even finding their way indoors. Yuck! So while I think Bulwark is trying their best, it's not as effective as I like. Still worth updating my review to indicate the improvement I've experienced though! They seemed better when it was Cykick, their update to the chemical used isn't as effective.
Larry F.
Larry F.
08/04/2017
Being new to Phoenix we looked to the review on Yelp to help select a service and true to form, Yelp came through!  We were very pleased with the process from start to finish.  Greg treated our home after being very detailed and explaining everything about what he was going to do.  We are on the every 2 month plan now and look forward to not seeing any scorpions, crickets or other little critters! Update....
Had to call them back out since I saw another scorpion after the initial spraying. He came out two days later and sprayed a very small area. Two days later, another one upstairs. Crickets back in garage too.  I'm a little worried that the spot treatments are not working very well. I will give them one more opportunity since they have been fairly responsive.
Darlene C.
Darlene C.
5/13/2019
Adam was our technician for our first/move out spray package deal. He was very understanding of our pets needs as well as our human needs. It was unfortunate the day he came we got rained on for the second at in a row. He came inside, did a perimeter spray, careful to not get it on locations (like the pet beds) that would be undesirable. He put down granules, which in the past we've had done with different pest control companies and they NEVER did anything, surprised me when I noticed it's working. We're scheduling a follow-up only because we were unable to get a full spray due to inclement weather on his first visit and now we're relocating. I will follow up this review with another once the return visit is completed. I'm looking forward to making this a 5Hoping I'm right!
Richard C.
Richard C.
5/24/2018
Third time this year they have scheduled our appointment and neither shown up or responded to my inquiry. Their recent management reorg has been a disaster for us. We're done!
Ashley Z.
Ashley Z.
06/08/2016
We came home after a five day trip to discover that we had mice/roof rats in the walls!!  I called this morning, explained my issue, and Craig at the office had Lance at my house this afternoon.  Craig honored the Yelp coupon that was available, which was really great!

When Lance arrived, he was extremely polite and he listed to me explain our situation.  He sprayed outside, set up some traps inside, and gave me some extra glue traps to set up if I so desired.  Because it was such a last minute job (I was freaking out and desperately wanted someone out as soon as possible), Lance didn't have everything he wanted to set up for me.  He worked with my schedule to get an appointment set up for this Saturday to have additional traps and bait stations set up.  Once that occurs, I will do an updated review (if I remember *LoL*).

All in all, the service has already been phenomenal!! =D
Fernando D.
Fernando D.
12/30/2015
The service is really great - no contracts, just a rock-solid commitment to having no pests in your home. And we are happy to stay for the long haul with such a great company and responsiveness to our calls. Bulwark has been servicing our property since my wife was pregnant and now we have a healthy 3-month-old baby, so friendly chemicals and expert application was a big thing for us. Pam McCubbin, our tech, is just awesome; she is super knowledgeable and a joy to see every month. We went from having a bad scorpion and ant infestation, to no activity.

Highly recommended!
Rott G.
Rott G.
3/21/2016
We couldn't be more pleased with our tech Tyler. He is very kind and understanding. We have 3 dogs and using 100% natural product in and out is key.
Today Joshua filled in for Tyler. Joshua was just as pleasant and understanding.
Thank you Bulwark for having THE BEST TECHS!!!!
Chad R.
Chad R.
5/27/2016
It's been sometime since my last review. I want to take my hat off to Evan and Anthony for servicing my house over the course of a year. Both individuals should be commended for there excellent customer service!

If anyone is looking for a all around company to service for bugs and critters, look no further I highly recommend there services.
Devin G.
Devin G.
7/22/2017
Fantastic work! John is particularly knowledgeable, friendly, and  thorough. I will continue to utilize their services. Thanks John!

-The Garzas
Brad P.
Brad P.
8/18/2018
I've been a Bulwark customer for several years now. The strength of this company is in its customer service & technicians. Whenever I call for follow-up treatment between regular appointments (every 2 months), I receive friendly service and a fast response. The technicians are consistently friendly, as well. The latest example was David M., who listened patiently upon arrival as I explained where I've seen pest activity in my yard and went beyond my expectations to find additional problem areas and treat them. He thoroughly explained what I should expect post-treatment and assured me they would follow-up with additional measures, if needed.
C S.
C S.
1/16/2020
A young man by the name of Kaiman was sent to my home for pest control. He was sent in followup as the original tech previously sent did not complete the job, but also failed to return as promised. I will admit, I was more than skeptical as I had been around and around with various individuals at Buckwark. I won't go into the long drawn out story. What I can tell you is that I was pleased with Kaiman's professionalism, knowledge and attention to detail. Between him and John the Mgr for the West Valley Weed control, they earned my respect. Rather than canceling my service I will continue to use them as my pest and weed control provider. Thank you John and Kaiman for going above and beyond.
John M.
John M.
5/16/2018
Alex did a great job. Followed direction well and was able to add our home to his schedule at the very last minute!
Jack V.
Jack V.
09/04/2018
Alex L came by today and I was very impressed. He listened very carefully to our bug issues and devised a specific plan.  I really appreciate that he did not come back with a generic answer that other pest company techs give.  I felt he really listened to address our specific needs.  Hope to get him again next time.
Kraig K.
Kraig K.
08/11/2015
I did Google search and found this company. I then called and was treated with a high level of customer service from the phone all the way down to the service tech Evan Schmidt who did the work. Evan was prompt and courteous and very thorough with his work. I would recommend bulwark exterminating to all my family and friends.
Cathie O.
Cathie O.
12/03/2019
Bulwark  has always been super reliable.  Their prices are reasonable and tHey will provide the services you need when you need them. Mathew Henderson did a great job on my last service.
Laura B.
Laura B.
11/16/2017
We have been using Bulwark for our pest control for several years.
I made a special request for a technician to come out and deal with a situation we have not had before.
Jacob S arrived right on time which I appreciate. He assessed the situation and promptly resolved the problem.  He is pleasant, knowledgeable and efficient. Thank you
Laura
Carolyn H.
Carolyn H.
03/06/2019
William did a fast and thorough outside treatment. He asked about any   other problem areas that he could check out, but we had none. He was very friendly and efficient. A good representative for Bulwark.
Tamara M.
Tamara M.
6/19/2015
I recently had my yard landscaped and wow did all the bugs come out.  I went to look up an exterminator I had used previously but they had gone out of business.  :( So I started a new search. I filled out an online request form on Wednesday, and got called back almost right away.

I work a later shift and it is hard for me to get time off, but they were willing to accommodate my schedule and scheduled someone for the morning before I go to work. (Today is Friday I was impressed with how quick they got me in)

This morning Spencer showed up, he was friendly and courteous.  He was knowledgeable about what he was doing and after I showed him my problem areas in the yard he set right to work.  He was even friendly to my two cats who were curious and concerned about what he was doing.  

Today was the initial service and I have set up a monthly service moving forward.
Pamela M.
Pamela M.
09/12/2018
Omar was excellent. Great customer service, he was prompt, very knowledgeable and professional. I would highly recommend Omar and Bulwark.
Robert S.
Robert S.
5/18/2018
Thank you Aaron!!! He is always friendly and thorough... I know he could sense we've been using the service we haven't had problems with roaches as we did before. Definitely worth the money. I will continue to use them. When I call the office, they are always friendly professional too. All around a solid organization.
richard p.
richard p.
2/29/2020
I used Bulwerk for almost 3 years.  I used to be able to count on them to give advance notice and to send the same tech every month.  The last year plus, I never get advance notice and it is always a new tech.  I do not like having to explain monthly (if I happen to be home) what my needs are.  It is VERY frustrating.  They promise monthly that 'next' month, they will 1.  give me notice and 2. send same tech.  After too many chances to redeem themselves, they never followed thru (even when requesting thru management).  They do not care.  Good-bye Bulwerk.
Shaye C.
Shaye C.
2/28/2020
We have been using Bulwark for a while now and had nothing but good service. However, recently we got roof rats. I called and was able to get someone (Carl) out here the next day. Carl was awesome, extremely thorough, and solved our problem!
Kenya M.
Kenya M.
05/03/2018
Bulwark has been servicing our homes since the early 2000s. Bill Gardner, specifically, has been servicing my current home for some time now, a couple of years I believe. I like the fact that I always get my next scheduled appointment reminder by email & text and Bill is always courteous enough to send me a 'on my way' text. He always checks in with me to see if we have any pest problems that we are concerned with (inside/outside). Our pest problem is minimal and we are seeing less scorpions each summer. I am pleased with Bill's professionalism and courteous manner. I have referred Bill to neighbors and will continue to refer him/Bulwark when asked for pest control recommendation.
Jordan A.
Jordan A.
11/25/2015
I have critters in my attic and called Bulwark because I have a service contract with them.

I couldn't believe that the service was covered.

The technician was BEYOND helpful as well - he even spotted spiders in my attic and took care of those in the same visit.

I am extremely satisfied with my interaction with Bulwark today.
Chelsie T.
Chelsie T.
12/06/2019
Matthew Henderson did an awesome job on my service today and had great communication!
Sheila G.
Sheila G.
11/29/2018
Would not give me an estimate of space 1050 sf near Central and Thomas for Termites.....think these people are not serious about the termite business in Central Phoenix....

Sheila Green
owner
Woody W.
Woody W.
7/19/2018
Well they are supposed to come by this evening. They showed up earlier while I was at work, and showed my wife some little spider webbing...I'm not too concerned about those, seen them before. My wife said they will be coming this evening to do a treatment. I will see if they do and how late they show up. I'm one of those people that believe in being early or on time and NEVER late. So my expectations are already high, and by what I've read on the yelp reviews, it seems they are not on time...not a good start. However, I will give them the benefit of the doubt and see what time they show up. I've been home now for 45min. and he said when he sees my truck, he'll stop by...we'll see.

Well the sales person just showed up and I signed up for a 1yr service. An appt. has been made for tomorrow 7.20.18, and I'll see if they keep their appointed time. So far so good!

I will update tomorrow with the results.

Well today is yesterdays tomorrow, so here's my update.

We found out that we still had another year with another pest control company, so we had to cancel our Bulwark treatment for yesterday. We emailed them and although they did not respond to the email, they did not show up yesterday as scheduled, so I'll take that as they have cancelled their treatment scheduled for us.
With that I will have to give them another star as they did as we expected.
Richard K.
Richard K.
10/17/2017
Not very happy with Bulwark overall, but giving it another try... The home office customer service is sub-par and the bugs aren't dying, despite re-treatments. The price point for the service is too high for those two elements to be missing. Josh M. showed up today and did what seemed like a fine spray job, with the right customer-service attitude. Will be staying on with the company and giving them another try because of Josh. Will update this review.
Karyl K.
Karyl K.
05/12/2015
I was kind of sad when our regular guy since 2012, Damian, said he was being promoted. Damian seemed too awesome to replace. Then Quincy arrived! Damian will always have a place in our hearts, but I can already tell that Quincy is going to be just as pleasant and professional. If anything, these guys are too polite. Where does Bulwark find these guys?

When we moved here in 2011, scorpions were a problem in our new home. Since hiring Bulwark -- no problems. Scorpions here are especially toxic, so it is worth it to let Bulwark handle it.
Elisa V.
Elisa V.
1/28/2020
I have nothing but great things to say about Bulwark, they always answer my calls and get someone out to house including in between treatments if I have any creepy crawlers show up. Kaimen usually does our treatments and is always very attentive to our concerns. He's friendly and courteous, makes us feel at ease!
Tipaphorn C.
Tipaphorn C.
11/15/2019
If you haven't check your courtyard please do so. I found a rodent trying to build a nest behind our meat smoker. KAIDEN came the next morning n treated the problem n told me what to b on the look out for. Thanks Bulwark for the quick respond n making sure we don't get anymore uninvited guest.
Taylor V.
Taylor V.
10/27/2017
Our technician Kurt is excellent! Always on time, friendly,  & eager to help. Always willing to take the extra time  go spray inside the house as well if needed, which we really appreciate!
Emily Y.
Emily Y.
10/25/2019
Cory Abbas is a wonderful friendly tech! Knowledgeable and comes out to do my place regularly. He covers my area and I've worked with him several times now- no complaints!
Bebe D.
Bebe D.
10/04/2017
The squeezed me in last minute and answered all of my questions. All 50 of them. I didn't feel rushed. Two thumbs up!
Ryan H.
Ryan H.
8/30/2018
Josh came out for the first time today and I was impressed! Very professional and polite. He greeted me, thoroughly explained what he was going to do, and politely asked if he can come in to start the service. He was diligent and I am appreciative of his work. Highly recommend!
D. L.
D. L.
3/21/2015
Our technician, Austin Munn, was courteous and professional.  He reviewed what he did prior to leaving and appreciated his customer service!

Bulwark has been a great service for us the last few months.
Gord S.
Gord S.
08/04/2018
In April I asked a question on Bulwark website. Can I increase my treatment from bi-monthly to monthly? In August I get a phone call responding to my message. I thought that was bad until I heard her say, your services were put on hold until we had a chance to respond to your message. No service for 5 months since my email asking for more services. Absolutely ridiculous policy to place my account on hold and stop services until they respond 5 months later. Snowbirds beware.
Karl P.
Karl P.
6/23/2017
Once again Bulwark stood by their promise to come out upon request to address any situation I might have. I called and with in 24 hours I had tech here ready to handle my problem. Thank you. The young man who serviced the areas name is Drew Cook. He was outstanding, explained what treatment plan he thought was best and went above and beyond to make sure that my situation was taken care of. Drew is the drew definition of professional with an accent on customer service.
Terry L.
Terry L.
07/03/2018
I have had this company for awhile.  I was ready to switch companies because my pest problem outside was coming in.  My tech Kenneth W.  listened and went the extra mile in making sure that I was happy.  So far so good.
CJ S.
CJ S.
02/12/2017
Daniel was great! He took his tim to spray the inside and outside thoroughly and gave me extra traps to put around the house. Keep it up!
Chris R.
Chris R.
10/23/2017
I have used Bulwark exterminating for two years now. Overall I have been very impressed with the job that they do around our house. John C. is timely and very professional. He does a great job!
There have been times when we have a pest problem pop up in between our treatments. They will schedule an immediate spray even if they are scheduled too arrive in the following week.
I highly recommend Bulwark and John C!
Jerry V.
Jerry V.
09/01/2018
Pretty good. They come when I need them to. But the stuff that they use isn't effective for too long. The price is pretty high as well. I'll probably end up doing the spraying myself.
Heidi H.
Heidi H.
06/12/2018
Our pest control technician, Casey Balland, is punctual, very professional, knowledgeable, and most of all courteous! He did a most thorough ants treatment today.
Casey puts our mind at ease by giving us full confidence that our home will be ant free for a long time.  We have quarterly service with Bulwark, and are very happy with their service. If there is any problem in between our schedule, Casey comes over and takes care of it.
We recommend Bulwark to everyone.
Thank you Bulwark!
Thank you Casey!!
Rico I.
Rico I.
12/09/2016
Updated Rating - Still one of the best customer-friendly companies in the whole US. Our tech, Austin Munn, this guy is knowledgeable, considerate, friendly and always looking out to keep us bug-free. Have been with them now for well over 12 years. Referred a bunch of folks and neighbours to them too. Everyone always happy with their service! We also had them treat for termites, and do the weed control.
Jenn W.
Jenn W.
10/21/2014
Contacted Bulwark on the advice of a co-worker and we have been completely pleased with them. They are prompt, friendly, send out reminders via text message, are responsive to needs/concerns, and are professional (from those who answer the phone to those individuals who come to your home). They always take the time to answer questions and check in with you to see if you have had any problems with insects in between spraying (unlike those companies that sneak in and out and you are never sure if someone really came or not).

We are super pleased with Bulwark thus far!
Dub D.
Dub D.
9/28/2017
Our tech, John C., went above and beyond our expectations. He was thorough in both his explanation of the services he was performing, and the application in which he performed them. He promised to be right back out if we needed any touch up services, and that assurance is great to have in place. Well done John!
Danielle M.
Danielle M.
9/24/2016
This place is not my favorite pest control. Even with the coupon you get very little service for your money. They are not eager to stand by the service and refused to come out and retreat the areas of my home where there were signs of pests.  Unless I paid an additional $200!
Ed B.
Ed B.
5/26/2018
Philip Rushing came out for our first treatment for our friendly scorpion population, he was very polite, professional and informative. Treated outside and the inside and gave us a couple of tips to keep them out of the house that I wouldn't have thought of but can see how they would get in from those areas. I would highly recommend Bulwark very professional polite and economical for what they are doing for us.
Thank you Philip and Tristan
Breanne H.
Breanne H.
01/06/2015
We've used Bulwark Exterminating since we bought the house in 2007.  They are very prompt and friendly.  We had an ant issue during the summer and they came out immediately.  It continued for a few days after and they came back to spray and find the source.  

Today our technician was Quincy, and he was wonderful.  He has great customer service skills, and good with people.  

We have always been very pleased with Bulwark.  I would highly recommend them to anyone!
Wayman B.
Wayman B.
12/21/2017
I'm finding myself having to update my review of Bulwark Exterminating. Since my initial experience this company has been prompt, responsive and professional during our interactions. Their technicians have always been  personable, detailed and knowledgeable. The Customer Care team has been exceptional reaching out making sure all issues are addressed. This is the company I initially expected and am happy to say they delivered.
Catherine W.
Catherine W.
8/24/2017
We used Bulwark for many years when we lived in Texas so when we moved to Trilogy at Vistancia in Peoria four years ago we knew we wanted to continue the relationship.  Our technician, Joel Robertson, is terrific.  He has kept us bug-free (which is hard to do when living on a wash in the Sonoran Desert!), arrives when he said he would, and educates us on local insect and pest issues.  Thank you, Bulwark, and thanks, too, to Joel.
May B.
May B.
4/13/2018
What a polite, pleasant, on time technician just serviced our house! Jacob S. with Bulwark did a thorough job of explaining what might be contributing to our scorpion problem and what he was going to do to help solve the problem. He treated our property and then assured us that he would get to the root of the problem no matter how many times it took. It's a pleasure to deal with a company committed to customer service and have it be evidenced in the people they hire. Thank you Jake!
Jennifer S.
Jennifer S.
08/08/2017
Been with Bulwark for over 10 years. Our most recent service was with Mark Yates. Very polite technician who takes care to do his job correctly.  I always appreciate the thoughtful advice they give and love that they will come out at other times during the month to spray if we need it.  I highly recommend Bulwark!
Eric W.
Eric W.
03/07/2018
Jorge T. was great when we found rat droppings in the house. He was on time, professional, and efficient.
Brandi T.
Brandi T.
9/16/2014
Every time I get a visit from Cory A., he is so pleasant and can tell really cares.  He wants to know what I have seen (if anything) and listens to me intently.  He gives me tips for things to do and not to do to prevents pests visiting my home.  :)

He is professional and always goes the extra mile.  This time, he even brought by garbage bin back from the driveway!  Bulwark and Cary A. are TRULY TOP NOTCH!!!!  They are reliable, professional and always bring that extra something that makes me realize they are the right choice for me!  GREAT JOB GUYS!!!
Gary - Shannon S.
Gary - Shannon S.
08/11/2014
Tyler J. came by and did my yard this afternoon. Awesome job if clearing out webs in front and backyard. Polite and attentive.

Asked if I needed anything else and told me call within 2 weeks and Bullwork would come out for free.
Dominic G.
Dominic G.
05/08/2018
On several occasions they have not shown up for appointments which they confirmed in advance via a text message.  I've called and talked to supervisors about this problem and have rescheduled to give them a chance, but the issues keeps repeating. They schedule for the next day and then do not show - nor do they even call to say they can't keep the appointment. We have used their service for 2 years and a different tech shows up almost every time that is not familiar with our property or issues. I'm tired of arranging my schedule and then having to call them to hear more excuses and promises. I would have been a bit more patient if i had even received a courtesy call. Definitely not worth the aggravation!
April R.
April R.
3/21/2014
Excellent service and great pricing. This was our 1st time using Bulwark and they were great. Making the appointment was fast and easy and the technician, Seth, was on time and very professional.

He thoroughly explained the chemical they use and took the time to find out what our main problems are and came up with a plan that should have us bug free in no time.

Seth was extremely helpful and very knowledgeable, during each step he took the time to explain what he was doing and what the effects of the insecticides would be.
April I.
April I.
9/14/2016
We LOVE Bulwark Exterminating!!  We have been using them for several years and are happy to report that we never have any problems with insect in or around our home.  We now only need to have the outside portion of our home serviced every other month.  Our technician, Daniel Morgan, is always professional and pleasant.  I like that they let me know when they arrive and when they are done.  Highly recommended!!!
Sheri F.
Sheri F.
3/27/2016
I've been with Bulwark for some time now and never had any issues. Up until about a year ago they have been horrible with the scheduling. I used to have a monthly standing weekend appointment and now I have to call each month to confirm if they are going to come service my house. What?  The guy who comes to the house only does the minimum if he thinks you are not home. Not good. Overall it was good while it lasted but now its time to move on.
Mari G.
Mari G.
9/24/2016
Unfortunately as much as Lance is wonderful this company does not rid you of Scorpions. If you are dealing with ordinary bugs this is a good company but if you have scorpions don't call them.
Jennifer R.
Jennifer R.
02/09/2018
The customer service and corporate communication is sometimes lacking, and their text alert system for appointments has some flaws, but we've not had any spider or scorpion issues since switching to Bulwark and Toinia is AMAZING - reliable, efficient, and makes sure our home and property is correctly taken care of every time.
Barb S.
Barb S.
07/08/2017
David Y came out today to help us deal with numerous issues with scorpions, spiders, rodents and even snakes. He was courteous, early, helpful and made us feel confident in the service we were receiving. I would highly recommend David Y again.
Daphni H.
Daphni H.
7/30/2018
Very disappointed with the service we have been receiving.  We have been with the for over 16 years. When we moved locations they transft us to this one. Too many no shows to count always various excuses. Tired of being lied to just done with them. Don't tell me you stopped by and I wasn't home. After waiting 4 hours for them to show up. My husband watched them stop at the street and leave after a few minutes.  when I called they said they stopped and no one was home
M. N.
M. N.
3/14/2017
Mike Jones did a fantastic job on everything I asked for. I could tell he knew what he could take care of and if I was asking for something that would may not be a good spot to take care of. We do have quite a few pests here in Dewey that can get out of control and he added some extra strength on those areas close to the house. Thank you Mike, youre a great listener and very courteous.!
Nicole T.
Nicole T.
03/01/2019
First time using this company and I am happy with my service. Only down fall was they missed our initial appointment but happily rescheduled. Nicholas Arkills was very friendly and informative.
Robert Z.
Robert Z.
05/02/2016
Very quick and everything explained fully.  Recently moved here and found that the bugs here are a little different than where I come from....so figured I would hire someone who know what they were doing.  Good reviews and good service from Anthony.
Tanya K.
Tanya K.
11/17/2016
First of all, I want to give our technician Lance M. 5+ STARS. Lance goes above and beyond to help us with whatever issue we're experiencing. Bulwark's customer service is also great, deserving of a 5 STAR rating, along with their responsiveness.

Unfortunately, we had a rat epidemic that plagued our backyard for months and months. Bulwark had to make numerous visits to our property in an attempt to remedy the situation (at no additional charge) and my hero Lance at one point even helped remove dead rats from our yard...it was ugly. The rats eventually made way into our house, chewed holes through walls and even chewed out the bottom of our dishwasher, which ultimately ruined both the new appliance and our hardwood floor (causing more than $10,000 in damage). I must take away a star for this reason - because as hard as Bulwark tried to combat the problem, it wasn't enough. We still use Bulwark for our regular service (Lance was by today, he carried in a large box that was on our doorstep from UPS, what a guy!) but if we encounter this problem again, we are going to find a company that specializes exclusively and specifically in rat demolition!!
Butterfly W.
Butterfly W.
05/07/2014
Pam does a fantastic job.  We started utilizing her services well over a decade ago, and she continues to provide the same level of quality service now under Bulwark Exterminating.

Pam is courteous, calls before coming, is friendly, utilizes shoe covers when in the home and REALLY knows her stuff.  She is very thorough and professional.
Ryan S.
Ryan S.
11/12/2018
Bulwark has been spraying for weeds and pests at our house in Midtown Phoenix for a couple years now, and we haven't had problems with either since they started working on our property. Our tech Matthew was here recently to spray for pests. He was very efficient, and did a great job!
Corina D.
Corina D.
5/27/2017
We have used Bulwark several times and love that we have consistency in our Tech, Austin. Austin is great about asking questions to assess our needs and communicating with us for scheduling. We had to call for an additional visit b/w our regular treatments when we noticed a spike in pests inside the house and there was no charge for the extra call. I have used other pest services before, but Bulwark has been the best value and has friendliest technicians so far. I'm glad I switched!
David E.
David E.
06/03/2014
Justin P. came over today to rid our ant issue around our pool.  He asked good questions and took the time to find out exactly where the ants were coming from.

Bulwark in general, for the year we have had them, have been great.  They will come to service your house in between your scheduled maintenance for free.  Nice job all.
Deborah U.
Deborah U.
5/23/2017
Seth did an outstanding job with my house and yard in Surprise, AZ.   I appreciate his professionalism and attention to detail.

Thanks!
Joanna S.
Joanna S.
9/21/2017
These guys are great, very knowledgeable. They arrive on time they work quickly and everyone is very nice. Benjamin Garbett was here today, he made sure to ask what I wanted done which I thought was very nice and he was extremely courteous, I would definitely recommend them.
Marieee Y.
Marieee Y.
9/22/2018
We have used Bulwark in the past but we typically only have them come out once a year or so when we begin to notice an increase in pests. This time, we specifically had them come out when ants invaded my children's room. We tried a few things from our local stores but when they didn't work, and my children had woken up with ant bites I called them. David Mata was our tech and he was amazing! He was super friendly and very thorough. He took the time to tell me exactly what he was doing and checked the perimeter of our home to find the ant colony and where they were coming from. He told me each product he used and always asked if I had any more questions. I'd say by the next day the ants were completely gone. I know that when I call Bulwark we'll be taken care of.
Brittany R.
Brittany R.
6/21/2016
Great customer service on the phone. Techs are nice and quick. Wish he would have let me know he was leaving though and would have asked if I had any other questions, which I did.
David J.
David J.
6/20/2019
Casey from Bulwark pest control showed up today on time with a smile on his face. What a great asset to your company! Casey definitely knows his job and is always willing to listen and make suggestions when we have a problem.  I would definitely recommend Bulwark and if your lucky enough to get Casey as a technician i think you'll agree.
Terina H.
Terina H.
08/07/2017
I would highly recommend Robert Haynes as a technician from Bulwark Exterminating.  He viewed the outside of my home and pointed out an insect problem that I had not noticed.  He was very thorough and attentive to the details.  Thank-you for serving my home.
James B.
James B.
06/04/2017
It has been a pleasure to have Bulkwak to service my home in the San Tan Valley area. They have been on top of current events regarding infestations in the area. Also, they have the time to stop out of their busy schedule to discuss any concerns that I may have. By using these informations, they have been proactive with protecting my home. Bulwark have made me feel that they know what it take to minimize any attacks to my property. Definitely keeping them for ongoing and future services.
Jose C.
Jose C.
5/30/2017
I called for a estimate they said they would call me back and never heard from them worst customer service
Bart S.
Bart S.
6/27/2018
Jason Vogt was quick, efficient, and friendly. Checked with me to determine any problems or special situations that he should be aware of before treating the property.
Heather L.
Heather L.
09/09/2016
Bulwark is nothing short of amazing. I have used them several times over the years at different homes. They are so very friendly, they are prompt. professional, accommodating, and always do such an amazing job. Their techs are very educated and do a great job explaining the treatments, the reasons for them, and what can be expected. I happened to see some critters a month or so after my initial spray this time, dang ants! I contacted them and they set up someone to come out immediately at no charge to get down to the bottom of the issue. Typically I never see critters after they spray, so this is a one off, but they handled it so well. I love these guys, highly recommend them, and will continue to use them. If you are looking for a great and reliable company, this is the place! Call them, you won't be disappointed.
Jessica K.
Jessica K.
9/29/2015
We love Bulwark! Their customer service is top-notch, and our tech, Tyler, is our favorite! We love him!
Heather R.
Heather R.
11/12/2015
I called this company after reading the Yelp reviews, when I called they said they wouldn't be able to get out until Friday. I explained to them that I have a 10 month old baby and I was finding scorpions in my home, although it was only one day sooner they came I've Thursday, and even a half hour BEFORE my window. They called me to see if it was okay and of course i was thrilled. John C. My tech was here explained everything he was using, what he was going to do and if I had any questions to ask him. He was very friendly and informative. I would highly recommend John and this company!!
Eric N.
Eric N.
08/10/2018
I have been using bulwark exterminating for over a year now and couldn't be happier. They were referred to me by my dad and he was referred by someone else. There service and quality is outstanding! The solution they use is effective at killing whatever pest is bothering your home. I have service done every other month but if you need them in-between services, they come out for free. I can call or schedule services online and pick the day and time of the week that suits me. I can choose to have them just do the outside, just the inside, or both. Every technician they have sent out has been friendly and thorough. Our most recent serviceman, Omar, was awesome. He was very professional and nice. He did a great job explaining where he sprayed and why we may be seeing an increase in big activity. He was a fantastic associate and I highly recommend him!
Amy S.
Amy S.
10/10/2015
Technician Kyle K. is extremely thorough and customer focused. He sprayed the entire perimeter of the house and yard, garage, placed sticky traps in garage and a mouse bait. Good job!
Dewey M.
Dewey M.
7/30/2015
Our tech did a great job! We just moved into a new house and there was a tick problem in the backyard...yuck. The tech treated heavily  on his first visit and we haven't found during the following week. He is scheduled for a second visit thy his week. The office also called to confirm my satisfaction.
Diana O.
Diana O.
6/23/2018
The customer service was great. Although the first time coming around amd exterminating the house did not work too much they do come out for a recall free of charge which is great amd you can request the same person to come back!
Viri G.
Viri G.
7/23/2015
One star because they did come out one time that I knew of. I guess they kept coming after that but there was no proof no invoice or anything left behind. They sent me to collections and I paid it off. Then they still showed up after I cancelled their services. I was furious that I was sent to collections and they still showed up it made no sense to me.  I couldn't tell you guys if they did a good or not because I never knew they came back... But I can tell you I did get a bill.
Michele M.
Michele M.
6/26/2015
Been a customer for about 5 years and very pleased with this company. They let you know ahead of time when they will be there, very prompt, thorough, pleasant. If they need to return for some reason there is no charge for that. Probably a time limit though I'm not sure what it is. They do inside and outside same time put things back in order when done. They are very informative when asking questions, and always say is there anything else I can do while I am here, how nice.
Give them a try.I had Aaron this time and he was great!
Steffanie C.
Steffanie C.
7/19/2015
Had my house treated last week.  Quincy was on time and did a great job.  He is very friendly and knowledgeable.   I strongly recommend Bullwark!
Kendrick R.
Kendrick R.
08/08/2015
I've been a customer for about a month now and so far happy with service. I had to have a 2nd service for my home in South Mountain, and John came out today. He was very personable, professional and thorough! Thank you, John!
Daniel S.
Daniel S.
9/26/2015
Chuck was as professional as they come.  He showed up on time, and discussed the different insects he would be targeting (cockroaches, crickets, earwigs, scorpions, spiders, and ants).  He sprayed both inside and around the outside of the house.  He took care to provide us with a special treatment for the ants in our kitchen.  He got along great with our dog, and took the time to explain the dangers of scorpions to my wife and me.
Veronica D.
Veronica D.
4/26/2016
Excellent Service! I just bought a new home and had some bug problems.  Tech Chuck Allan was very helpful and he did a wonderful job. I am very happy with the service.
Jessie B.
Jessie B.
04/09/2018
Update: Bulwark came back today for a scheduled treatment and I'm just as happy with them as I was before! John remembered that I have slight bug-phobia and he walked me through everything that he was doing. He also reassured my cat-lover neighbor that her 10 cats won't be harmed by the solution they use. John also gave me good advice for ways that I can keep bugs out in the summer and showed me how and where they get in. I am so happy I discovered this company! And poor john is stuck with me requesting him every time now. Bulwark, you're awesome!
Jessica M.
Jessica M.
7/31/2015
We have been getting our house treated by Chuck(Charles A) for well over a year now and he has been awesome. There are times when we are unable to find the keys to our backyard gate and he would simply make it work still. He is nice and very genuine. We couldn't have asked for a better Tech. Thank you, Chuck!
Darrel W.
Darrel W.
3/23/2016
Lance ,the man came out and took care of all are pest control needs ,we had a rat and mouse problem (neighbors leave fruit from tree on ground) ,all seems great now they have been on the job with reg appointment,no more Neighbors rats
Michael C.
Michael C.
6/14/2018
Alejandro was fast and professional! Showed up on time. You can't even smell the pest products they use.
Susan C.
Susan C.
7/13/2015
we had James from Bulwart exterminating come back out to house for follow up scorpion treatment. Once again professional knowledgable pest control expert! Thanks James
Echo A.
Echo A.
7/22/2015
I'm afraid of bugs. Not in the Eeek! It's a spider! kind of way. More like the 'crash my car into a tree because I felt something graze my foot and thought it was a bug' sort of way. Irrational fear. Now,  I'm not afraid of all bugs. I like honeybees, won't even flinch if one lands on me. If I see a scorpion or centipede, I won't exactly invite it for tea but I'll calmly leave the area or mash it with the nearest shovel.  That's a healthy respect for bugs, in my opinion. But r*aches (note that I can't even type/speak the word) and crickets make me absolutely lose my mind. I won't even touch a can of bug spray if there is a picture of one of those critters on the can. Nope. So yeah...I really need a reliable bug guy.

We've tried a few and finally found Bulwark Exterminating. The other companies we tried were mostly unreliable and in one case, entirely ineffective. Because we have dogs, I wanted something that was safe for them. Not that I wouldn't be willing to live amongst toxic waste and glow in the dark if it kept the bugs away but lucky for me, this isn't necessary. Bulwark uses a product that kills existing bugs, discourages newcomers from moving in and is safe for my pets. The arrive when they say they'll arrive, call ahead about 30 minutes before they arrive and are always courteous, professional and thorough. The first inspection was detailed; eaves of the roof, corners, closets....they did a complete inspection and made recommendations from there. Their recommendations did not vary the fee (which is very reasonable), it was just to give them an idea of what our needs were. And, if I see so much as a piece of fluff that resembles a bug, they'll come back free of charge until I am satisfied that anything with more than 4 legs finds my home unwelcome.

Thank you for being awesome!
Jonathan S.
Jonathan S.
5/31/2018
Have been using Bulwark for years now. My technician, Cody, is great! He is extremely personable and friendly, as well as very communicative as to when he will be performing service. I have never had one single issue with Bulwark and/or Cody. I would recommend Cody and Bulwark to anyone and everyone!
Trent K.
Trent K.
10/28/2015
I turned to Buwlark to get rid of our scorpion problem and it has helped immensely.  The technician Lance is always courteous and eager to do anything we need, inside the house or outside.  I highly recommend this company and Lance.
Jackie H.
Jackie H.
10/13/2015
We have had Kyle K come to our house twice. He is awesome, he listens and make sure our concerns are addressed. We have scorpion issues by our home and having a toddler I am constantly worried about Scorpions and spiders, he drenches our yard to the max allowed. Whenever we need to be sprayed we ask for him and will continue to request Kyle K. Thanks again!!!
J. Kristian G.
J. Kristian G.
07/09/2015
Great thorough job performed by my assigned tech, Joshua Ropper.  He did a fantastic job and followed-through with spraying all the pests and leaving traps for both the roaches and scorpions that have been found inside the house and within my garage.  Will definitely subscribe to the monthly Bulwark pest control service.  This is a great company- they go the extra mile- 5 Star AAAAA rating!!!
Makisha H.
Makisha H.
9/22/2015
We've been with Bulwark for 2 months now and just had our 3rd visit.  Not knowing what to expect, now we know that our service is exceptional because John Crawford is our tech.  The last guy didn't do HALF as much to treat our interior and exterior as John... we're thankful he did such a thorough job today and are really hopeful that the scorpions, spiders and other crawlies will stay away from our treated home!  Bulwark has been great, the customer service has been excellent and we look forward to a long relationship!
Dana M.
Dana M.
9/17/2015
Our new tech Pam is awesome -- she did a thorough job and is trustworthy.  Thanks Bulwark for having amazing employees.
Matt S.
Matt S.
06/05/2015
I've had Bulwark for about a year now. One thing I love about them is their guarantee! They truly stand behind their product and services. If I ever have any issues, they come out with no questions asked. Today Dylan came out. He arrived right on time, was professional and took care of all my pest issues. Thank you for continuing to keep the bugs away!
Vanessa ..
Vanessa ..
06/05/2015
After doing a search on Yelp and seeing so many amazing reviews I decided not to go with Terminex and call these guys! Well all I can say is that I am so happy I made that decision. Eric was professional, knowledgeable and thorough!! He answered all my questions as well as making sure he got in all the areas I was concerned about and more! I highly recommend this company and if you're in the Goodyear area, Eric is a great Tech!!
Joe S.
Joe S.
06/12/2015
We've used Bulwark for years and are longtime satisfied customers. Just had Landon out to the house doing a treatment. He was very helpful. He walked me around the house showing what he'd be treating, did all the work and then followed up to make sure we're happy.  Much appreciated!
Bunny K.
Bunny K.
10/09/2018
Our tech, Jason Smith continues to go above and beyond, especially when its an unexpected request for a visit. Today for example was the day after a holiday and he knew we needed a retreatment. He had the office put our house on his route, he came this afternoon as promised but come to find out, the office forgot to put us on his route. Just out of professionalism and caring about his customers, he remembered and visited our house anyway. We appreciate his attentiveness very much.
Jen S.
Jen S.
7/13/2015
1st time having to hire anyone like this. So far great experience. James was extremely friendly and professional. Hoping we get the same guy next time. I will write a more detailed review in a week for an update on the pests around the house (since it was just serviced on 7/11), which so far things are seeming good.
Scott P.
Scott P.
07/08/2015
Bulwark came out today for treatment and I could not be happier. They are reasonably priced and easy to work with. Quincy Durham is my tech. He is not only professional, but knowledgeable and friendly as well. Being relatively new to the area, Bulwark and Quincy are alleviating my family's concerns about the creepy crawlers down here!
Maureen C.
Maureen C.
5/26/2018
We just switched to Bulwark Exterminating and am very pleased, Mike Liddle, our technician, was punctual, gracious and provided service in a timely fashion. He happily looked for the ant trails that never appear when pest control comes, spread granules and sprayed our large property. The price was very reasonable as well. We really appreciate a home service that is professional in every way. We look forward to continued service with Bulwark Exterminating.
Nick V.
Nick V.
3/18/2015
Had Jake L. out to our new rental today. He went above and beyond to provide good service. We look forward to having him out again next time.
Shanae O.
Shanae O.
10/16/2014
After the horrible first impression that the tech left, I received some rather aggressive follow up and for that reason I am changing this review from a 1 star to a 3 star. On 10/10 I spoke with Chuck (manager) who made sure that I did not pay for my first service due to the unacceptable and disappointing customer service experience. Honestly, I felt that  was all I was going to hear about the situation. I did not lose any money and I was going to go find another company to do my exterminating in the future.

However, yesterday I received a call from Eric, the quality control manager in the corporate office. Eric listen to my concerns and went above and beyond to make the situation better.  Because of the follow up, I will be giving Bulwark another opportunity to exterminate my home in December.  I believe that all companies have bad people but it doesn't necessarily mean the company is bad. Hopefully in the future, Bulwark can redeem themselves and earn all 5 stars.
Andrea S.
Andrea S.
06/09/2015
Our technician was Dylan. He was very professional and respectful of our home.  We have been using Bulwark for a while after we had seen a few scorpions.  Any time we see anything, they come right back out!  We have been so pleased with Bulwark and every technician they send out!
Marissa B.
Marissa B.
06/08/2015
Lance was our technician he was friendly and called prior to arriving that he was on his way. We had them come spray our home since being vacant we were having alot of pest problems. Lance sprayed are entire home inside and out. Providing us with great no bug results. We are definitely  happy customers great company and even better prices
Jonathan S.
Jonathan S.
4/22/2016
Lance was our technician and did a wonderful job.  He arrived at our house when we were not home and had forgotten to unlock the gates. He was patient with working with us to have our house treated and waited for us to get back home to finish the job.  Outstanding service!
Brad R.
Brad R.
4/22/2015
Called Bulwark after reading reviews on Yelp. We found a scorpion in the house and my wife freaked! They were able to come out the very next day. Our technician was Quincy. He was on time and explained everything they were going to treat and what to expect. I am very happy with the service!
James S.
James S.
7/20/2015
Joshua Roper came out and did my spray today. He was professional, answered all of my questions, and treated my property per my concerns and his recommendations. I will continue to use Bulwark Pest Control as my pest control company. The only recommendation that I have to improve on their already great customer service is to have a customer service rep. call customers two weeks after their spray to make sure there are no further concerns that can be addressed. From my experience, there is only a phone call to schedule the next service, but no follow up customer satisfaction phone call.
Jennifer H.
Jennifer H.
02/05/2015
We have used them to treat scorpions and it has really made a difference. Jake L. did a great job of servicing our home!
D M.
D M.
2/22/2018
Bill G. is absolutely the best! We've had him as our technician for over 2 years now. Always on time, very professional, trustworthy and knowledgeable, and takes his time to address any of my concerns.
Barbara T.
Barbara T.
02/07/2018
Sawyer was my tech this month, what a great job Sawyer, thanks so much.
Brooke W.
Brooke W.
1/30/2018
Bill G.  Always goes above and beyond when it comes to pest control.  We have excellent service every time.  He is full of knowledge and does not hesitate if there are any pest issues between services.  I would highly recommend Bullwark to anyone with pest control needs.
Emily H.
Emily H.
4/29/2017
Everytime we spray for bugs, I am always overly impressed by the knowledge of our exterminator! Efrain knew exactly what he was doing and I haven't see a big since. Thank you!
Sally C.
Sally C.
1/24/2015
Pam does a great job of servicing our home. When we have had any specific pest issues, she has treated the problem and follows up to see if there is any reoccurrence.
Michelle L.
Michelle L.
8/13/2014
Pest control was fine, but then they began utilizing a schedule auditor who would change our appointments via text after we made them so that providers would come when we weren't home.  Inside service then would not be done unless I called them back and chanced this happening again.  Calls from management could reschedule an apt. but not alter this practice.  I'm a busy mom who works full time.  I need service when I schedule it.  Changing my apts without my consent is not ok.
Jennifer A.
Jennifer A.
03/08/2017
Lance has done a great job of servicing my home.  He even came back out and took care of some pesky ants that kept coming in my window--at no charge!  He is always professional and does a great job!
Kathryn H.
Kathryn H.
12/03/2014
Just a quick update. I was contacted by the owner of the company after my post. He reimbursed me for the last three service calls. He was very understanding and apologetic. I believe he also offered me six months of free service. This shows me that Bulwark has company values and values their customers.
Alison G.
Alison G.
6/20/2017
I just had my first service with technicians Drew and Mark.  They were very informative about the types of products they were using and showed me the source of my bug problem (the solenoid box for the drip system).  They were very conscientious about my not using products to close to my pets and fishtanks and that was the most important thing to me!  I would definitely recommend them for all your pest control needs.
Audra K.
Audra K.
9/22/2014
Aaron came out today and did our initial service. He was on time, courteous and professional. I especially appreciated how Aaron listened to all of my concerns. He went out of his way to make sure the entire property is protected. I highly recommend Bulwark. From my initial phone call to the service I received today, I'm very pleased and impressed.
Desiree C.
Desiree C.
06/05/2017
We have used Bulward for the last 8 years, love them!  Jason is always polite and easy to work with.  Always ready for whatever pest challenges we have.  Before Bulwark, we would find 1 scorpion at least every other day....sometimes 2 in the same day.  After they came out and did their thing for scorpions, we MIGHT see 1 a year!!!  Highly recommend them!!!
Ashley M.
Ashley M.
10/12/2017
Josh came by today to spray. We get this done outside every other month and it helps a lot to keep any critters out of the house. Josh was super polite and efficient and showed up within the committed timeframe. I would definitely recommend Bulwark to others!
Mara T.
Mara T.
5/25/2014
We called for a last minute appt on a holiday weekend to treat for ants in the backyard. Customer service was great. We set up an appt for the next day with a 2 hr window. Michael W called to say he'd be there closer to the later end of the window (which wasn't necessary but was greatly appreciated!). He came and treated the entire backyard. He was courteous and very professional. Excellent service!
Amie E.
Amie E.
1/16/2015
Contacted Bulwark via a deal we found on Yelp after finding scorpions in our bathroom (thanks Cox for digging up the backyard!).  They were very prompt in getting out to the house and their customer service was wonderful.  Haven't seen a single critter since they came out and their prices are very reasonable.
Bud D.
Bud D.
04/07/2015
Went with Bulwark based off of Yelp reviews in 2010 and glad I did.  Never have any issues and they are always willing to come out at no extra charge if you do see some pests prior to their next scheduled appointment.  I'm not usually home when they arrive but today I was and Eric Johnson was our tech.  Very friendly and courteous.  Was running a little behind and called to let us know.  Did a great job and offered to answer any questions I might have.  Definitely recommend Bulwark.
M C.
M C.
08/10/2017
Extremely happy with Bulwark, and I've tried alot of exterminating companies. Today, Mark filled in because I had to reschedule. Still, he drove way out of his usual territory to service my home. Mark is very courteous, competent, thorough.  This time, I asked if he'd spray inside and outside and he was happy to oblige.. Appreciated the courtesy call 15 min. ahead of arrival. Mark also showed my some easy scorpion traps to set up that I'd not seen before. However, since being with Bulwark, I have not seen any scorpions. Mark did a great job. And Bulwark is a great company. Great customer service!
Almasi G.
Almasi G.
04/04/2016
Initial service went great. 2 weeks later I had carpenter bees and when I called the initial response was they could not service bees that were inside my walls. When I asked to terminate my service they decided they could take care of the bees. They set up an appointment for 2 days later and never showed up or even bothered to call. I called the next day and was put on hold for 20 min. Gave up and tried again the following day only to be put on hold 10 minutes before I hung up. When  I did reach someone who could help me today I simply wanted to terminate my service and they tried to pass me on to a third representative before I simply gave my information for the final time and asked them never to call or come by my house again.
Rick T.
Rick T.
3/28/2015
Cory A. showed up today for an initial service.  He was on time and was very informative.  I was credited with the discount offered on yelp and have no reservations yet about recommending them to friends. I look forward to a quality year of service.
Mary A.
Mary A.
3/24/2017
We live in Prescott and called Bulwark  yesterday to set up a home visit.  We were happy that we were able to get a tech here this morning.  Mike Jones arrived on time, actually he was at our home a few minutes ahead of schedule.  Mike asked what was going on.  He checked all around our home and we discussed what the game plan was.  Mike went over the products he would be using and explained Bulwark only uses top quality products that are safe around pets and children.  This is good, as we have two 10 month old puppies who love to explore and we would not allow any hazardous chemicals in or around our home.  This is our first experience using a pest control company and so far we are very pleased with Bulwark.  Our tech, Mike was informative, polite, professional and we feel confident that he will take care of our needs.
Sharon W.
Sharon W.
5/27/2014
I love the fact that we have had the same technician come out since we began doing business with Bulwark. Any issue that has come up is immediately corrected. We had a scorpion problem when we first moved into our house. A friend recommended Bulwark and they were out immediately and haven't seen one alive as long as we stay up on our regular matinence. Affordable and thorough! Can't say enough! Thank you Alex!
K N.
K N.
10/03/2015
Bulwark is tops for customer service and Greg did a great job.
Claire T.
Claire T.
10/23/2015
I called your firm on Wednesday to schedule a termite inspection for an 86,000 square foot commercial property.  I was told someone would go out within 48 hours to do the inspection.  I called today to follow up, and no one had any record of my request.  Someone called me back and asked me information about the property as if I had never called, which was not the case.  I called your company off the project due to frustration with the customer service I received.  I work for a large commercial real estate company who was looking for a pest/termite vendor who could help us with numerous properties, but we will definitely never use your company again.
Melissa B.
Melissa B.
4/21/2014
We just had our first home treatment after finding a scorpion in our garage. Garett, the salesman I initially spoke to, was amazing, friendly and helped me learn more about the  Arizona pests since I am new to the area. After our great conversation, I scheduled service and he was able to get a technician out the next day. Our technician, Nick A was another great representative of the company. He was professional, friendly and used booties to come in the house. They sprayed product inside the walls to ensure no pests indoors and then even left extra glue traps upon request. Really appreciate great local businesses and I look forward seeing you guys every couple months!!
D S.
D S.
06/08/2015
Pam is awesome.  She is dependable and knows our property well and the possible issues that we could encounter.  We haven't seen a scorpion in our home for over two years.  We also like the way Bulwark contacts us and tells us when Pam will be there.  We love the communication.  Thanks Pam!!!

Debra Silver
Fountain Hills, AZ
Jamie J.
Jamie J.
01/05/2017
Love, love, LOVE Bulwark! Our tech, Tyler J was fabulous! Even sprayed around all our stuff in the garage. They are quick, professional and cost effective. Best part is, if you see bugs after they spray, they come back for free!
J C.
J C.
3/31/2017
Jason has been servicing our house since fall of 2016 and does a great job.  Very friendly and professional.  Takes time to listen to any concerns and address them. Always on time and sends email before showing up. You will be happy with him.  Highly recommend!
Manuel N.
Manuel N.
10/19/2016
I'v had bulwark for my pest control for about 2 years  And they have been great from day 1. Whether you call for an appointment, or call about questions everyone is friendly. But no one is better than my tech Martin he always has a smile very friendly. Always asks about if we have seen any more scorpions, and reminds me that if we do to make sure and call him. GREAT PEOPLE GREAT COMPANY. Happy Customer.
Ana O.
Ana O.
1/22/2016
we had this company before and we stopped the service for two years and we had so many scorpions all last year. we started again and we love the customer service and knowledge of the technician.
John B.
John B.
10/03/2016
Just spent about half of an hour trying to just get a quote on a home that I have listed for sale.  All I wanted was a quote...and the messaging went on and on..  Mostly, the guy from Bulwark just kept asking me for the address of the home.  I only wanted a quote.  After much to do... I was asked for the address because of service area, then because of sq. ft. & yard, etc etc. Finally, I just had to get off the messaging not really knowing if anyone would call...Not good..
Samantha S.
Samantha S.
10/01/2014
I read a lot of really great reviews here and ordered service right after.  I appreciated the discount being my first time, but the cost was still twice as much as any company I have used.  Since the cost was so much more I was hoping for the great service I had read about!  
I was not so lucky with my visit!  My main concern was about Brown Recluse Spiders in my home, and outside.  VERY SCARY and I have two dogs who stay outside, so for myself and my dogs I was concerned.  I expressed that, as well as with wanting to prevent other little pests.

Service was done Yesterday, and today I went out to do laundry.  I walked into the room and THERE WERE 3 SEPERATE WEBS AND SPIDERS!!   these webs were extremely visible and should not have been missed when I was assured they were taken care of ( I asked multiple times )

It has not been more than 24 hours and I am seeing this already, Needless to say I am EXTREMELY dissatisfied!

I am updating this post thanks to the quick response of the company.  They came out the next day to re check areas for me.  I was taken care of, regarding my concern, and appreciate when a company will take responsibility for a job done.
Val W.
Val W.
7/23/2015
We have used Bulwark Exterminating for years and have always been impressed with their service. Our tech, Justin H. called prior to his arrival as a courtesy. He was knowledgable regarding treatments being used indoors and out. Thank you Justin for being so friendly and helpful!
Alynn C.
Alynn C.
04/05/2013
Alright, the good is they came out on less than a 24 hour notice to spray. But they were scheduled to come between 8-10 at 10:30 I called as no one had shown up. I talked to the same scheduler and he said he would get someone over and apologized for the error and gave me 25% off my bill for the mistake. The sprayer, Jimmy, showed up was very cordial and friendly. I thought it was odd they use spray out of a can, but he stated it was because the other stuff sometimes stains. Since this is my first time using them, they get 4 stars until I see whether the treatment works and bugs stay away or not. Though, I like they admitted their mistake, and were willing to rectify it quickly and the tech said that they have free call back between services if any bugs do become an issue.
Adrian V.
Adrian V.
11/22/2014
I love there service! Chuck was a VERY nice guy! He gave us information on how the scorpions get their way into the house, and how their product prevents them from coming in. I was also glad to hear that Chuck would be the person servicing us from here on out. Definitly recomend them! I Before they started coming out, I saw a couple scorpions a week. Ever since Bulwark started coming, I have only seen about one in a couple months! Great service! A++
Rusty S.
Rusty S.
10/27/2014
Have now contracted for service on both residences based on the overall responsiveness and follow-up...and have awarded 4-stars...holding out on the 5th star until we have more experience and, ultimately, results of their treatment.

Most importantly, Damian Terry is the territory manager/service tech for our home and we are extremely impressed with his positive attitude and interest in our needs!
Jerry S.
Jerry S.
11/15/2015
For over two years I used Bulwark and they for the most part did a great job. I had the same technician for the whole time and he was reliable and friendly. Then they changed technicians and it seemed I was get the bottom dwellers. One guy was so rude that when he came into my house he almost demanded to lay one of my musical instruments. Bigger issues ensued. Some months they would not call to schedule an appointment or the only times I could get was when I was at work. I have a few dogs and I like to be home to keep them out of the yard when the tech sprays.
It is now mid November and Bulwark has not been to my house in over six weeks. They never called to schedule an appointment in October and nothing in November. In the past my monthly service was like clock work. Sure I could call them and ask them what's up but clearly they either have no interest in fulfilling their service contract with me or they are too unorganized to figure out they have missed me for two months. I am going to go with another company.
Marc L.
Marc L.
5/24/2014
Michael came out at the agreed upon time (on the weekend, no less) and treated the interior and exterior area where we were having problems with creepy crawlies.  He took the time to explain how they may have gotten there in the first place, and what to expect once treatment was done.  Great customer service from Michael, and glad to be a customer for the last 6+ years.
Joann F.
Joann F.
06/09/2015
A short time after my first service, I decided to arrange for quarterly treatments. Over a four week period, I called the service technician three times who promised that he would have the office call me to set up appointments. Never happened. Apparently they don't really want business.
PHX S.
PHX S.
3/28/2015
Good pricing.  Usually responsible.  However, recommendations on various critter issues were questionable.  Didn't feel comfortable that we had a knowledgable advisors.  One time they said that they came to service our home, but we never saw anybody come...so still not sure.
Helenmarie S.
Helenmarie S.
7/27/2015
We have used Bulwark since 2001 and they have been great!  James has been our regular for the last few years and he's great.  We came back from vacation and found ants in the house.  They came and took care of it right away and even followed to ensure the problem had been take care of properly.  They are great at coming back out if you have an issue, which we've rarely needed.  We have recommended them often.
Brittiany H.
Brittiany H.
8/15/2014
Tyler was my Pest control man and he was very knowledgeable and professional. He answered all my questions and was respectful to the fact my son was sleeping. He also showed up on time.
Paul S.
Paul S.
02/03/2015
Justin H is the BEST!  VERY thorough and professional.  A SUPER nice guy.  Only want him to do my service.  Thank U Bulwark for having Justin as a GREAT tech.
Jesse B.
Jesse B.
12/03/2014
I wanted to like Bulwark but they have really let us down. We have scorpions in our house so we contacted them to take care of it. We scheduled them to come out every other month. They also agree to come out again whenever you need them to.

When their tech came out, he walked around the interior of our home and sprayed doors and windows with an aerosol can. Then he sprayed the yard with a house using what appears to be Cy-kick, which we had already used ourselves without any luck. However, he used about 7 gallons of it whereas we were only using about 2 gallons per spraying so we hoped the higher concentration or saturation would help.

We have had them coming out for about 4 months now, with I think at least one out-of-rotation spraying. We still have scorpions. I have been stung twice and we are uncomfortable in our home because of this. The techs that come inside do not do a very thorough job, they just lightly spray the base of the doors and windows and they are gone in two minutes. They don't focus on fixtures, baseboards, outlets, or anything like that, just doors and windows. It always felt very rushed, like they just want to get on to the next customer.

Each time we had a spraying done by Bulwark, a different tech would show up, so each time we had to re-explain everything we wanted. It would be nice to have the same person every time so they could familiarize themselves with our property.

Because our problem has not subsided, we contacted a different company that specializes in scorpion removal, then called Bulwark to cancel our spraying. The person on the phone told us that we had a one year contract that we had to uphold and that we could not cancel. Neither myself nor my wife recall agreeing to a one year contract, so we asked them to produce a copy of said contract and email it to us. They told us it would be emailed that day but we never got it. I called the next day and they told us they were still looking for it. Three days later and we still don't have it. I'm assuming this is because it doesn't exist, because we didn't sign it. If it does exist, then my next assumption is that the first tech slipped it in without telling us, which would seem very underhanded.

I also told the person on the phone that we are still having significant scorpion problems, and I expressed my frustration with the various techs and less-than-thorough performance. He became very salesman like and tried to upgrade my service to monthly instead of every other month. I suppose if that is what it takes then that is fine, but it seemed like a pressured approach to sell more when we were unhappy with the service to begin with. So their money back guarantee is really a guarantee to sell you more. We did not get our money back or even an offer for it. He also told me that he would contact a specialist scorpion truck, who would then contact me and schedule a full detailed service, and that we get this service free with our service once per year. The call for that truck also never came; he said I would receive a call back within an hour to schedule the service. Its been a day at this point and still no scheduling call.

We believed we were scheduled for another regular spraying today. My wife stayed home from work to meet them. They didn't show or call. When we called to inquire about the status, they did not have a record of our appointment, so now they are trying to fit us in sometime. This has been a very frustrating experience - we just want the scorpions gone.

UPDATE:
One further problem: we got a bill from Bulwark threatening to send us to collections. As it turns out, they opened two different accounts for our one address, and our payment only applied to the first account. We had called about this before and they assured us that it was taken care of, but we still ended up getting bills. We were able to finally cancel our service today.
Caree C.
Caree C.
08/03/2016
Once again Bulwark has impressed me with their professionalism.  When they give you a window of arrival, they are always within 30 min of the start of that window.  Today I had Brandon Wright come by to spray for ants that have taken over our yard.  He was curious, quick and answered my questions. Fingers crossed the ants go away but I know that if not Bulwark will be out in a flash to help out.  I love that they call the day after service to check on my satisfaction.  Great job! And thanks Brandon!
R J.
R J.
12/23/2012
The new company seems to be fine so far!  We have the same tech, Pam, and she does a very good job!
Laurie H.
Laurie H.
7/24/2014
We just moved into a new home and have had 6 scorpions inside and out. I contacted Bulwark and they had a technician, Adele, out the next day. I was so tense and freaked out about the scorpions but by the time she left I was calm and at ease. She was very informative, comforting and so very reassuring about her company and products the use. So far I've seen nothing but dead bugs and I'm very pleased with the service and courtesy that has been given to me. Strongly and highly recommend Adele and this company.
Linda S.
Linda S.
04/06/2015
Absolutely 100% pleased with our technician Adele in Fountain Hills.  She is so thorough and friendly.  She goes above and beyond every time she comes to the home.  She is courteous and always puts on the covers on her shoes.  We are very pleased with the service we get from her and will continue to use Bulwark into the future.  Thanks for keeping us bug free!!
Ralph M.
Ralph M.
02/10/2015
Not sure I understand all these high marks.  I called them for a termite inspection in Peoria based on Yelp reviews.  Called the main office and they were going to have a technician call me.  A week later, no call, so I called back.  Couple days later I got a call back from a technician who.  Gave him all the info and he said he would go out and do the inspection - but call my tenant first.  Two weeks later, they have not called or showed up for the inspection.  I can only think their actual work isn't any better.
AJ M.
AJ M.
07/11/2015
Joshua and all the other guys they've sent out have been great. They really stand by their guarantees. We initially had a one time service done because we were having issues with flies and even though they don't guarantee against flying insects, the next month we had ants in the kitchen and they came out for free to completely eradicate the ants in the kitchen. I called after hours to set up the appointment thinking I would leave a message and their manager answered the phone after hours to set it up for me. We have now signed up for their monthly service because they have the best customer service. The exterminators always wear covers on their shoes and are always very professional and pleasant. They work on Saturdays which is very convenient.
meg o.
meg o.
07/07/2015
I use Bulwark as my alarm, but didn't know they did exterminating. I called them out, service performed. They were quick and efficient. I noticed a huge ant pile the day after. I called them back and they were happy to come back out. My technician Josh R. was very professional and walked me through what exactly he did to solve the problem and set some expectations.
Launi S.
Launi S.
09/11/2013
Just moved into a new house and have noticed some scorpions inside and outside, called Bulwark and they sent Joel R - he was very nice and did a good job at spraying in the outlets, outside and inside.  They will come out free anytime you see a bug so by paying the monthly service it makes it worth it, just sprayed so not sure of the results yet but so far so good!   Did forget to have him spray the garage though which I hear is scorpion heaven, so we will see if he needs to come back out.
KandV G.
KandV G.
04/12/2015
An updated review-- First, our tech Austin M. did a fantastic job, is always respectful not only of us, but also of our home and our concerns. He took the time to fully understand our scorpion problem, and hit it hard. So, that's 5 stars for Austin. As for Bulwark, we've had the service for three years now and we are very happy. When you need additional treatments they are out at your home within a day or two. Our scorpion problem has been cut in half each year. Not too mention they handle all pests, so when we have a hive of bees show up in an olive tree, they were there to take care of it, no extra charge. Same is true of roof rats.
Amy D.
Amy D.
7/30/2015
My technician, Evan did a great job.  He explained the process in detail. Was very professional, personable and thorough!!  Looking forward to big free days!!
Gina L.
Gina L.
07/07/2015
We noticed a few bugs in the garage on Sunday.  By yesterday, it was almost double.  Called Bulwark and they came out today (Tuesday).  Evan was awesome!  He knew what they were immediately.  Sprayed our home inside, garage and yards.  You could see the bugs already dying.  We watched the thousands that were in the rocks try to scatter.  In fact, my neighbor came over while Evan was here and gave him a card because he had the same bug in his backyard.  Thanks Evan!!
Tony R.
Tony R.
6/19/2015
Lance from Bulwark was very pleasant to work with and did a great job!  They are always very responsive.
Amy G.
Amy G.
12/12/2014
We've used Bulwark 14 yrs. They always come as scheduled and ask us if we have issues. And they often notice issues before we do! They address it quickly and we have conversations  about how to monitor and eliminate insects or rodents. Tyler J. Takes time to listen and consult. We love this company!
Michelle M.
Michelle M.
1/31/2015
Our technician Jake L. was prompt, friendly, and also gave us some tips on making our service better.
Sherry O.
Sherry O.
1/28/2015
We use Bulwark and are very pleased with the results. Our technician is Adele and she is very punctual and professional. We highly recommend them.
D M.
D M.
8/21/2017
Extremely happy with my first pest control service with Bulwark. I called Bulwark after being referred from a company that does not service the part of Buckeye that I live in. My prior pest control company was getting lazy and not knocking down spider webs (which was part of their service) even though I had confronted them about it in the past, so I decided to take my business elsewhere. Efrain was the technician who was sent to service my house. He took the time to explain to me how and where all their products are applied. I was most impressed when he knocked on my door and asked me to follow him to my back patio after he power sprayed. There were a half dozen or more dying black widow spiders that came out of hiding. I was very disappointed  to realize I had been wasting my money on another company to treat my house and finding out not only were they not knocking down spider webs, they apparently had not been treating the area around them either. After Efrain completed the job, I went back out to my patio and as expected, all the dead spiders and webs were gone. I think I am going to like this company!
Ex S.
Ex S.
08/02/2017
terrible service, i was told they could take care of my problem with mice, they set traps (which they charged me for) was told they would come back and check them. no one ever did. i was suckered into signing a contract, had a problem with bugs the entire time i had them. would never do business with them!
Amanda H.
Amanda H.
03/09/2015
Thanks so much to Bulwark and especially Austin M! I appreciate how quickly y'all were able to make an appointment for tick treatment and Austin even called to let me know he was running ahead of schedule and could come early if that worked for me. He was very patient while I moved my four dogs in and out of the house to stay out of his way. Thanks again!
Henderson T.
Henderson T.
10/10/2014
Awesome service from my new service person Tyler. Took over for Adele and I am still in good hands.
L K.
L K.
2/25/2014
Bulwark was great.  Cory's professionalism was terrific.  He was informative and took care of my concerns quickly and with a smile.
Tristan T.
Tristan T.
6/28/2017
If I could give ZERO stars I would. I would NEVER ever enlist the services of this company. I moved into a new home this spring with an existing policy. I called the office (as instructed) to give them my information to make sure the policy was transferred to me as the new owner. I asked for a copy of the policy at that time and never got one. I called again a few weeks ago, returning a phone call from the company. When I called back they had no idea why I was called in the first place and told me someone would call me back....I never got a return call. Yesterday a hang tag was left in my door informing me hat I had missed a service and I could call to reschedule. I called this morning and was told I couldn't reschedule because my policy was expired! What???? The receptionist was no help and offered to get a supervisor on the line. She came back and said they supervisor told her to figure it out. I explained AGAIN that I was the new owner and had called several months ago to update my account information. She still couldn't help so she put me on hold for ANOTHER supervisor. That supervisor put me hold to review the account with ANOTHER supervisor. That supervisor came online and gave me the same song and dance about never hearing from me and no record or notes of my previous calls. He tried to tell me that termites was a separate office though it's all the same company so clearly there is a breakdown or lack of communication. He told me the services visit yesterday was to establish communication and that after he visit I would've been sent an invoice for $160. How is it that this company was prepared to charge me for a visit I didn't know about and didn't ask for! Bulwark needs to get their teams on the same page. This was my first overall impression the company and it was not a good one, though I was already on the fence. I would not service my property with these folks for anything. I will be back with one of their competitors.
Colleen G.
Colleen G.
06/11/2014
I am bumping my review a star because I still have my issue. To the company's credit, they appear to want to fix the problem. I just had another spraying and after my conversation with management last week, I expected a much more thorough visit than what I just had. At this point, if the problem is not taken care of, I will likely cancel my service and attack this problem on my own.
Michele E.
Michele E.
08/09/2014
Tyler J. came to my house today. He was polite, professional and efficient. I look forward to working with him in the future.
Samir C.
Samir C.
3/27/2013
I've been with Bulwark for a few months now.  Joel Robertson came out and did the initial treatment and was very nice and professional.  We later requested he perform our monthly services in order to keep consistancy.  Its just starting to warm up so we'll soon find out how effective the scorpian treatments are.
Kristin S.
Kristin S.
4/21/2014
Josh has been very helpful with our termite situation!  We appreciate all of his hard work.  The company has turned around a negative situation into a positive one.  Thank you!
Sam M.
Sam M.
11/19/2014
After reading several encouraging reviews on Yelp, I called Bulwark to get rid of an ant problem. I was quoted on the phone an initial $50 service if I purchased follow up service at $50 every other month for six months. Our technician was great. He came in, did the yard and the house and by the next day, zero ants. The reason for the 3 star rating is the price changed from what I was quoted on the phone to what we are actually being charged. We are being charged $50 for the initial service and $69 every other month for 6 months. When I spoke to a representative, she has no idea who I spoke to, or who would quote me that price and of course they could not, would not honor it.
Doug W.
Doug W.
8/26/2016
After 6 months I'm done.  Treatment was ok at first.  They even did some extra stuff when I needed it.  I still have scorpions from time to time inside the house.  I get it. Summer.  I live in the desert. They find their way in.  But the final straw was when I was home and it took a few minutes to answer the door.  And the tech was in his van getting ready to drive away!  I asked if he sprayed around the whole house and he said yes.  I pointed out that nothing was wet or damp and he just said 'it must have evaporated'  He did point at the base of the front door to say 'see'.  Seriously?  I called the supervisor who said he's been out in the field and that does happen. Within minutes?  Around the entire house???  On a covered patio?  Even the dirt was still bone dry!  He then went on to tell me the tech was outside my house for 22 minutes.  Doesn't mean Jack!!!  Which begs the question, why do the techs ring the doorbell After they've done something (trying to explain the 22 minutes) and not before to see if anyone is home??  No wonder I still have scorpions!  Little did I know when I wasn't home they just come out and spray for what all I know is some Raid at my front door!  Then Leave!!!!
Robert R.
Robert R.
08/01/2014
I seldom write reviews -- in any medium, but my experience with Bulwark and a technician named Jason deserves special recognition. Jason has serviced my home on several occasions -- and I've always been very pleased with his performance. (Please note -- I'm not easily impressed.) He is thorough when treating my home and surrounding area -- and is patient when explaining the process. Yes, Jason is that good -- and I highly recommend him and Bulwark.
Michael U.
Michael U.
6/23/2014
I used Bulwark for the first time and they were great in getting over here in the same day and handling the scorpion treatment very promptly. Michael Workman had come over and was an extremely nice guy, professional and did a great job. He was very quick, but detailed in his duties and worked really hard to complete the task at hand.
Josh K.
Josh K.
06/07/2014
Just had our first service today and the technician, Aaron, was great about explaining exactly what he was doing and why. Both the technician and appointment setter were clear about the long-term strategy for ridding our yard and garage of black widows and other pests. The appointment setter mentioned that all sprays were non-toxic, but the technician recommended not exposing children and pets to the spray while it was wet. Maybe a slight disconnect there, so I'd recommend asking about that in detail if it's a concern for you. (We just played it safe and took our kid to Mom's for the day.)
L B.
L B.
6/21/2013
I have been with Bulwark for about 2 years. The service has been great! I appreciate the emails reminding me of when they are coming as well as a picture of the Technician. I am fortunate as home is serviced by Bruno B who is the Territory Manager.  He is quick to ask me questions on how the pest control is working outside and inside the home.  What is terrific is his questions help uncover some opportunities to be pest free. I recently had some construction done in my home, as we discussed things, he suggested because my garage door had been opened for the last week all day because of the construction, he suggested spraying the garage. That is what I call being proactive! Bruno always arrives with a smile and provides excellent thorough service for my home in Fountain Hills
Randi W.
Randi W.
05/08/2013
I had a scheduling error with them. They did not show up when they told me, so I wasn't going to use them. A gentlemen called and apologized and asked me to give them another chance. I thought it was nice that he seemed to care, so I allowed them to come. Dennis came right on time, was very pleasant and thorough. I was very happy with the visit. I am planning to have them come on a regular basis. I would have given five stars for the visit, they lost one for the error. If it continues as well as this visit I would give them a five star review! Dennis told me they are customer service oriented and would come back in between visits for free if I have any problems. I like that they guarantee the work.
Sherrie M.
Sherrie M.
06/10/2013
We use Bulwark for our house. Michael was here today and addressed our issues. Used to use another BIG COMPANY in town and they never addressed our problems.  We have been using Bulwark for a couple of years and they usually handle the  problems better than most.  Keep up the good work.

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