I'm very disappointed with this company and quality of their inspections. I was originally impressed with the fact that they offer a free bed bug inspection, but once they came to my home I understood why.
I should first say that about six months ago, a family member was staying in our home and she was the only occupant at the time but she brought bed bugs into the home. Well, just recently my family and I moved back into the home and the first thing I wanted to do was have the house inspected to make sure there was no sign of bed bugs before moving my things back in.
I called this company and made an appointment for the following day. Two gentleman arrived at my home; one appeared to be an actual pest control technician and the other seemed to be a salesman or possibly the owner. I was very surprised that they did not bring a dog. I briefed them on the situation, informed them that there were bed bugs in the home about six months prior and they were only spotted in the master bedroom which was located downstairs. I informed them that we had not seen any bugs in the house, no one had any sort of bites, but I wanted my whole house inspected.
If you know anything about bed bugs then you would know that they can live almost a year without feeding and they mate about every 13 days. They like hiding in mattress seams, walls, behind picture frames, in electronics...basically anywhere.
Both gentlemen looked in the master bedroom, took apart the mattress that was purchased a couple months after my family member brought the bugs into the home. They saw no sign of the bugs in the mattress but they failed to look in the closet, the bathroom, and they didn't pull back the lining on the box spring. After they inspected the master bedroom the guy was already trying to convince me to spend $2,000 on the heat treatment, which was a deal because they usually charge $1.50 a square ft. I had to remind them that I had the rest of the house for them to inspect because they were trying to leave. Once they went upstairs, again, they didn't do a thorough inspection. Finally the technician points out some little black dot in a dresser drawer and tells me he thinks it might be a young bed bug that was dead. I could clearly see that it wasn't a bug at all, it appeared to be a crumb of some sort. Being that they saw no signs of these parasites, I didn't see a need to spend the $2,000.
Well, our second night staying in the home once we moved all our belongings in, my mother had bites all over her body. She originally thought they were from sitting in the grass after it had rained (mosquitos). The following day, another family member felt something in her hair and shook a bed bug out! And, the same day, my mother woke up from the living room couch with one crawling across the sheet that was laying on her chest!
We had to contact a friend of ours that works for a pest elimination company and he instructed us to take all our clothing that was in dresser drawers or shelves, and dry them on high heat...then seal them up in trash bags. He ended up coming to our home without a dog and found a couple in the box bring of the bed that was in the master and he found a couple in the living room couch. He charged us $100 to spray and bomb the house and instructed us to leave our clothes in the bags because he would need to come out a second time, possible a third to make sure any eggs that may have hatched after the spray, got killed. We ended up throwing away the living room furniture, along with the mattress in the master, and all the bedding that we had just to the house.
I would not recommend this company to anyone! Heat treatment is very effective and kills all bugs and eggs at one time but it also costs a few thousand dollars depending on the size of your home.