Best Businesses in San Antonio, TX

I'm giving 2.5 stars bases on Yelp's description of the stars.  I will recommend to folks where cost is not an issue.

Gist: $540 ($490 with Military Discount) to replace a Pressure Reducing Valve.  The job took 1 hr from knock on the door to payment.  So that is 85.00 for the part and $405/hr labor (w/ fuel & prorated business costs).  

Call for quote before replacing PRV if you have the following:  Jack hammer sound when flushing any toilet or running any faucet.  I took the steps to clear a water hammer but the problem continued.  

Cons:
- Cost (Fool me once shame on you. Fool me twice, shame on me)
- Plays word games when doing reputation management
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*Response to Owner comments*:  
Your guy was great, he had the problem diagnosed as I was describing it. I'm guessing because he had the new part in his car that this is a fairly common issue.

Is this the first time you have replaced a PRV valve in the new residential Alamo Ranch Area?  No, probably not.   Valve was 8 inch below the surface and easily accessible.

He knew this was a quick job but I didn't. I asked how long it takes on average and he said I don't know, we have to dig.  I asked him how much that part normally runs and he said he didn't know because you don't buy from Home Depot.

Average cost w/ labor online in 350.  Add the 350 plus the 65.00 you charge for the visit without service, that is 415.  It was worth it, at that point, to spend the 75$ just to have it done now.   Again, I didn't know the cause before you came out, otherwise I would have compared quotes.

I would prefer that in the future you ask a fair price for jobs you have a good understanding of, not the I don't know, maybe it could cost 1 to 3 hour price.   That is the difference between 2.5 (ok) and 5 stars (great).

Fun fact:  Brain Surgeons make $175/hr. on average.  
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Pros:
- Very Fast response
- Professional Staff
- Same day appointment without fee
- Good Work
- (edit) Will work in 100 degree heat

Excellent service.  Quick, effective, and affordable.  Highly recommend Andre's Pro Plumbing to fix your plumbing issues.

Henry is amazing! He responded within an hour to my request for a garbage disposal installation, quoted a fair price and set an appointment with me the next day. He communicated updates on timing via text and arrived on the earlier side of the service time window (much appreciated). Payment and checkout was easy as well. Professional and friendly, I would absolutely hire Henry and Plumbit again!

We were caught with a significant week-before-Christmas emergency slab leak. I called at least 7 different companies. Most, it seemed, didn't want to deal with the frustration of a large job or felt ill-equipped to cope. It was a three-day job which they performed with a high level of excellence. They were kind, informative and the price charged was more than fair. They are 100% my new plumbing guys.

What a great experience! Brad was able to get to our house to fix our sink within 1 day, after many calls to other plumbers who either didn't return calls or were booked for a week. He let us go with him to Lowe's to pick out our new faucet and was done installing and fixing the leak under our sink within an hour. His prices are very reasonable, he is very professional, and quick. We will recommend and use Brad for all our plumbing needs from here on out!

I recently moved to San Antonio and have a water softener and water filtration system that I was unfamiliar with their operation along with a hot water/low pressure issue. Co-owner Cody called me back and FaceTimed me going over the workings of the water softener and helped me fix over the phone! Then came himself about an hour and a half after my initial call and explained my water filtration system in detail and troubleshot  my hot water/ low pressure. Gave me an estimate on repair and replacement of hot water heating system. Spent over an hour and a half no charge! Who does this?? I was floored. I decided to go with his suggestion and his crew was there the next day in the freezing cold. They were professional and efficient.
Needless to say I found my plumbers and consider Cody a friend.
THANKS

BG Plumbing solved a problem nobody else could solve.

Ever since my remodel there have been problems with my plumbing -  loud noises in the wall, shower valve cartridges cracking and leaks in my RO system.  Obviously something was causing stress to the system but the plumbing contractor couldn't find the cause.  I hired another plumber who stayed for two days, charged several hundred dollars to try experiments and ultimately failed to resolve the issues.  A friend recommended BG so I gave him a call.  He quickly diagnosed the problem (a low quality check valve near the water heater) and replaced it; he also found and corrected a few other problems with my system, and I've had no problems ever since.

This guy is smart, honest, and hard working.  He did such a good job I have no more need for a plumber, but if I ever do, I know who I will call.

Thank you so much for coming out and fixing the items I needed done in a prompt manner. I enjoyed the educational talk we had about plumbing and I look forward to using your services again. I would highly recommend you guys to anyone looking for an honest and reasonable plumber!!!

David is always great. Very knowledgeable and goes the extra mile to support his customers.

They looked very professional with their iPad. However they are very young and need more experience. Easy job,  I am sure they will do fine. I didn't hiring them because my job was out of their league.

We first met Jaime about 8 years ago when he was hired by our contractor to do the plumbing for a new addition on our central Austin home.  He did all the work for a new master bath, added a tankless water heater and removed old cast iron plumbing from our 1940s home.  Two years later he came back to reroute the plumbing in our guest bath.  He did great work with both jobs and we never had any issues while we lived there.

In 2019, I referred him to a friend who was experiencing a plumbing emergency at his rental.  My friend was super impressed with Jaime's responsiveness and work and was incredibly thankful to have found an honest, trustworthy plumber to help out during an incredibly stressful time.

And in February 2021, we had a pipe break in our new home after the major freeze.  We were panicked that we wouldn't be able to get it fixed timely since it seemed like everyone else in Austin was dealing with the same issue, but Jaime came to the rescue the next day and fixed the busted pipe.

In the 8 years we have called on Jaime, every single experience was top notch. I don't know what I appreciate the most about him: his professionalism, the prompt communication, the excellent work or how wonderfully nice and pleasant he is. The fact that we have been able to call on him to work on every single home we have owned in Austin really speaks volumes about the quality of his business and his work.  Thank you, Jaime, for always being there for us when we need you. You are the best!!!

- responded to my yelp question within an hour
- booked appointment promptly
- quickly assessed the issue
- explained things well
- very friendly and accommodating

This was my first time trying out Gilbert's service after seeing the great Yelp reviews. I was looking to add an instant hot water dispenser on my sink. He came on-time, had everything he needed, and did a very clean and professional install of everything in a tight space.

These guys are awesome! Came over with no issues to inspect my system and pointed out CO2 problem & were able to fix the system same day! Great service, great customer service, and great value! Noel & Jesse were professional, quick, and clean. Answered all my questions and were very knowledgeable about the HVAC system and explained why there was a problem & what it took to fix it. Very transparent about what they were suggesting and why. Recommend services!

Josh from Mr. Rooter came out promptly when I had a busted shower valve that forced the water to stay on and prompted me to shut off water to the entire house. He was thorough and efficient in providing an analysis of the problem and conveying it in an understandable manner.

I was back up and running quickly and the valve works better than I ever remember it working.

It's worth noting that although Josh operates as Mr. Rooter, he's still a local business that is 100% Veteran owned and a native of the area. This is the only guy I'll ever call for my plumbing needs in the future.

Very professional and for a great price. Arrived at estimated time given. Tech gave explaination of the problem in a way that I could understand and fixed it in a timely manner. When I called to see about getting someone, the lady was very friendly and helpful and very understanding. You dont find that any where any more. I will recommend them to my family and friends. Great, professional, friendly people who go beyond.

This company deserve more stars. Came home from work on Sunday @ 7am and was greeted by a small pond in my front yard. Not knowing what to do I called CPS and was told it was pretty much my problem and to call a plumber.  My son suggested yelp and the first to appear was AAA Auger.  When I called the guy who answered (sorry I forgot your name) was very helpful, pleasant, and walked me through what to expect. He said the guy was currently at another site and should arrive in about an hour. Sure enough the next call from AAA was to let me know the guy was on his way. Brian came out and right away knew what was wrong and where to look. He went over what to expect and provided me with a quote. After it was agreed he went straight to work. I cant believe how fast Brian was and how undisturbed the site looked when he was finished.  I am so grateful this company exist and that guys like Brian are out there to help us out at such short notice.  I will def recommend to all and willnuse again in the future. Hopefully I wont be passed out and miss a phone call or two sorry Brian  *wink*

I would give negative stars if I could. After the snow here, I had the company come out to repair a pipe. I had to wait 2 days for them to come which would have been okay except he charged extra for emergency service which I'd understand if it was same day but it wasn't. Also, I was charged an ASTRONOMICAL amount of $400 for less than an hour of work and since have spoken to several plumbers who say I was basically robbed and taken advantage of because I was a single woman. I have tried to contact company with no response and have reported them to the Better Business Bureau and seeking legal advice. DO NOT HIRE THIS COMPANY!

UPDATE 5/21- Response from business owner saying that I received an estimate before service was provided is completely false, never happened. Also never told of the additional travel charge (Helotes is all of 8 minutes from my house). A family member was there to witness the event and even gave the suggestion on how to fix the issue which was just cut a piece of the sheet rock out and cut the pipe above the leak and just cap it off, a job that took less than an hour. Also was told when I called that only same day service was considered emergency, so not sure why an appointment 2 days later would require the up charge. And to imply that the price is MY FAULT  because I couldn't find another plumber(which isn't the case, I went with this company because they are so close to my house) is a completely arrogant and asinine statement. Finally, they left the work area a complete mess. No manipulation tactics from the owner response on how they took care of customers instead of family will change this review. Don't be open for business if you are going to use that excuse to rob customers.

Just had a complete new AC system installed to replace my original system.  Had 3 estimates and by far Jon Wayne was most detailed and professional with no pressure sales tactics.  Best move I ever made.  New system is quieter and saving me money on electric costs.  All at a very reasonable price.  Install went quick and no mess left behind.  Highly recommend.

During the snow storm of 2021 a water pipe busted in my home. I called Roto-Rooter on a Monday and pleasantly found they were scheduling me for the next day.  Winter conditions continued and no show.  I called them at the end of the day and was told all scheduled appointments were moved to next day.  Next day no show, no call.  It's Friday and still no show, but what disturbs me most is no notice this whole time.  I only heard from them once and that's bc I called them.  Luckily my neighbor called A.L. Plumbing and after talking to their plumber he squeezed me in right there on the spot and fixed my problem.  A.L. Plumbing, 210-269-6346.  

I can't speak to R-Rs quality of service, but I can speak to their disregard for customer notification, time, and general courtesy.