Best Businesses in San Antonio, TX

Absolutely phenomenal service from Diamond Irrigation. Easy scheduling, constant communication, professional courteous crew who took their time to make sure everything was working and actually explained to me what was going on as they were fixing my system. Helped me set my auto sprinklers which i haven't been able to do in the 3 years I've lived at my house.

I will most definitely use them again should the need arise. Thank y'all so much!

H&S Backflow is incredibly responsive and efficient. Mike came out diagnosed the problem and was able to repair my pool backflow issue the very next day. Will definitely be using them again for any of my future needs!

HIGHLY RECOMMEND:

Had a kitchen faucet replaced (I suppled the faucet- he was cool with that). Plumber also replaced two cutoff valves-one that needed to be replaced right now and one the plumber recommended since it was old. ( He gave me a choice about whether to do second valve ) . Price was fair, comparable to other quotes. Gave me a discount on installing the new valves since it was an add-on.

Very fast next day morning service, prompt arrival at appt. time. Worked neatly (minimal spillage ) and cleaned and dried under the sink thoroughly after the job was finished.

Great job all the way around.

We contracted for this company through Lowe's for a toilet installation.  They did a superb job, removing the old toilet and installing the new toilet in record time.  They were very careful to ensure that no mess was made and they hauled off the old toilet as well as the box from the new toilet.  This is a first class operation.  They are not happy until the customer is happy.

Highly recommend Mr. Jose Chavez (210) 815-3693. He does awesome work, is very professional and doesn't price gouge. He took the time to explain what he was doing. Definitely recommending him for plumbing needs.

This visit was precipitated by realizing 1/3 of our landscape was lacking irrigation.  We called the company for a fix.  And by the way, when a client loves a company and trusts it,  one says MY sprinkler company, and this company is ours.  It took several visits to fix the problem, which was complicated by our having inadvertently placed a stone bench on top of some important links.  Anthony is the person who finally figured it out and fixed the problem.  After all the effort and three visits, we felt the charges were nominal.  ALWAYS punctual, neat, and polite.  (I am having difficulty writing the name of the company because the auto-correct function will not let me write A U S T E X )as OUR sprinkler company.  A+ gentlemen!

Very honest, respectful, diligent and kept us in the loop of status on where they were to reaching my parents house. Despite the weather ordeal and weather they made it out in a timely fashion and fixed it on the spot!!!

We purchased a new home that had some of the hardest water I have ever experienced.  My hands were cracked and bleeding, my hair was getting dry and brittle and we were going through our soaps and shampoos like crazy with little to no lather.  We were also concerned about how dry our babies skin was getting from their regular baths.  A friend of mine recommended Atlas Plumbing so I called and had a great conversation about our options.  They came over to the house immediately and took the time to look over everything and explain how the whole process would work.  They were very up front about the costs and potential risks of installing a water softener on an older home which I appreciated.  They also gave me best and worst case scenarios regarding how much we would spend so that there wouldn't be any surprises.  I was grateful that they recommended spending more on a better unit rather than buying a cheap system that wouldn't last as long.  You really do get what you pay for.  They started work quickly and it was so nice having them around for the couple days they were here working.  Such lovely personable people who were fun to chat with.  They were so kind to my two 18 month old twins who just adored them.  While they were installing the water Softener I also had them replace our kitchen sink with a nice deep basin and new faucet.  They did such a beautiful job.  They were so quiet, respectful, and clean while they were working.

We are doing a re-model of a home in Canyon Lake and hired Clint DIxon as our plumber.  For the first few months, he was relatively reliable, and we paid him as per his fee schedule.  In early November, he informed us that we needed a sump pump for our septic to function properly.  He asked us to pay him in advance $600 for the cost of the pump and $160 for installation of the pump.  Within 15 minutes of leaving our home he cashed our check and has been ignoring our phone calls ever since.
When we called him from another phone number (so he did not know it was us) he informed us that he had spent the money and could not purchase the pump but that he would buy it with money that his father gave him at Christmas, and would install it on Dec. 27th.  Needless to say, he did not, and continued to ignore our phone calls until we threatened him with legal action.  He then purchased the pump (according to the store, the cost of the pump is $400, not $600) and left it in our yard.  He now owes us $200 for the pump, and $160 for advance payment on his labor.
We are now in the process of hiring another plumber to install the pump.  Clint has once again disappeared and is not accepting any of our phone calls.  I would NOT recommend him as a plumber to anyone, any time.

UPDATE: I filed a complaint with BBB after posting this review. I was contacted by the end of the day notifying me they were refunding me the $125. I have increased the review to 3 stars as they did make it right, I just wish it hadn't come me to me filing a complaint.

DO NOT USE THIS COMPANY. We used Franco on a recommendation and the entire process has been a joke.  We had a leak in the shower faucet he said he fixed it for $500 only to be told that the entire shower and bath tub area needed to be ripped out because the leak was in the shower wall. No credit for the $500 already paid. The walls and bath tub were ripped out and we were left for 4 days with an exposed moldy wet mess, he had a church retreat to go to, that should have been our first clue that the project was going to go sour. Then, after asking and asking for a written estimate, 2 weeks later,  he wrote one because we refused to give him any money. Now, 2 months later we are still trying to get Mr. Franco to complete the project. We are not paying him the balance of $3362 until the project is complete. He blames every problem or delay on someone else. This is his business. Days go by with no work done only empty excuses. Now, he tells us that he is retired, retired? then why start the project??? As of tomorrow he is going on vacation and sending his Pastor to complete the project. That says a lot right there. If you read a positive review on this company it was probably written by him or one of his family members.

If I could give zero stars, I would. Through Fidelity, my home warranty company, this company has been dispatched to my house on three separate occasions. Twice was for AC issues and once for a water heater, every single occasion was a DISASTER. The men that came out were accommodating but were always late, left huge messes and did not have adequate/correct equipment. This last experience was the absolute worse. My AC went out in triple digit heat, they were scheduled to come out on July 1st, 2020 to look at the unit and make their recommendation. Of course they were late not showing till nine that evening. We need a whole new unit, they gave their word the recommendation would be in to Fidelity the next MORNING to assure the process (Fidelity approving the recommendation, ordering the parts and replacing the unit) would happen in a timely manner. The next day (Thursday the 2nd) I waited till two in the afternoon to check with Fidelity, the recommendation had not been submitted as promised. They called Champion and Trophy AC three way with me on the phone, they told assured both Fidelity rep and myself that the recommendation would be done by the end of the day. Already frustrated because they did not do what they said they would and cost me an entire day int he process of fixing my AC in TRIPLE DIGIT HEAT. I took them at their word for the second time and did not bother following up the next day, Friday, because they had assured both Fidelity and I that it would happen... guess what DID NOT HAPPEN!! Monday I followed up to see where in the process we were, Fidelity STILL had not received the recommendation!!! The short version..recommendation was received Tuesday the 7th, almost an entire WEEK after promised. Wrong part was sent by Fidelity (between these two companies, ugh! DUMB and DUMBER!) by the time the correct part was ordered, Tuesday the 14th, Champion told me they could be there SATURDAY the 18th, that was the best they could do. ZERO sense of urgency even though their negligence  had cost my family to suffer with NO AC in TRIPLE DIGIT heat. For weeks UNNECESSARILY!! I told their scheduling person secretary that was unacceptable and I needed to speak with someone else, someone who cared about the reputation of this company and could make thing happen. She retorted that was the best they could do and her boss was already gone she would have them call me the following day (Never happened) I will admit that I went Karen on her at the same time assuring her it was not a personal attack but the amount of frustration at this point was EPIC and the fact that this company showed NO urgency or accountability was mind blowing!!! Instead of a call from anyone with any culpability in the Champion and Trophy AC and Plumbing or its reputation, they called Fidelity and cancelled the contract stating we were unhinged. Again....MIND BLOWN!! I have no idea, looking at other reviews, how this company is still in business. If we ran our business like this we would not be. WORST costumer service EVER!! DO NOT USE THIS COMPANY!!!!

This guy had his assistant work a total of 1 hour 10 minutes and charged me for 2.5 hours at $87.50 per hour ONLY for the labor.  When I asked about the charges he said that he is master plumber not a handyman that is why he charged that much. He said that even though they didn't work the full 2.5 hours he was charging for driving from his office which is 10 minutes from my house.  So according to him it took them 2.5 hours just to change the washers and seats from the shower handles.  You want to hire this guy?  go ahead, his number is up there.

My neighbor had used Roto-Rooter years ago for the exact plumbing problem I was having, and she didnt have problems. So I scheduled service online. I was very detailed from the start, explaining that I live in a Manufactured Home that is 20+yrs old. That I have a waste water line clogged and its causing waste water to back up into the shower and toilet etc. I put in the wrong area code for my contact number, and did not realize this until no one showed during the scheduled time. I called the company and the woman said they had been trying to reach me, and that they could still make it that day. They would be here within 2 hours. They never showed. Since I initially screwed up, I decided to reschedule the appointment. The techs arrived on time and were very friendly and informative. The price I was quoted was $450 to unclogged my line. Ouch! I agreed and they went to work. After about n hour and a half of what sounded like the flooring in my home was being ripped apart, they informed me that I would need to have a Clean Out installed because my line makes a left turn to head to the main line and the Snake could not make that same turn. All homes have them normally. I asked what that would cost and they called their supervisor and they quoted me a price of $1300-$1500. I decided to shop around. They explained that once I got the Clean Out installed I could just give them a call back and they would come clear my line. They did not charge me for their time and effort, which I thought was cool.

I got the Clean Out installed for $500, and my friend who installed it informed me that I had a new leak. He said it was where 2 pvc pipes are joined. The leak was not there prior to Roto-Rooter. I made a note to point it out to the techs when they arrived. On Tuesday I scheduled service for Wednesday mid-day.

In my request I stated I had gotten the Clean Out installed and needed them to come back and unclog my line.
The tech that arrived was not one that had been to my home on the first service call. After getting him up to date on what had transpired with my clogged line, he informed me that Roto-Rooter does not service mobile homes. I told him they did a few days ago. He said he couldn't assist me and left. I called the company and was told by the female on the other end that Roto-Rooter does not make service calls to mobile homes. I told her that her techs were not a figment of my imagination. She basically hung up on me.

I was upfront from the beginning about this being a mobile home. How did they come up with the $450 they were gonna charge me to clear my line? Did I really need the Clean Out put in? Or was that a scam to try and get me to fork over that kind of money? What about the leak they caused?

My advice based on my experience is this, dont call or use this company.

Did they get the job done? Yes. Was the pricing fair? NOT AT ALL. I would have said no to them doing the work if I didn't need the repair to turn my water back on and had time to get anyone else. $105 per hour and the time starts from the moment they leave their office to get to you. It's 7 miles from my house and it took them 40 minutes to get there (no traffic). Instead of the repair I needed, I opted for them to just put a cap on the PVC pipe so I can reopen the water without it spilling in my yard. He was quoting me some 3 to 5 hours worth of work for something I know takes less than an hour. I have done the repair myself before but could not do it this time because my dogs broke the pipe to where the repair had to be done under the crawl space in the house. I live alone with a special needs child I cannot leave alone in the house, otherwise, I would have done it myself. The total cost to do it myself would have been maybe $30, with all materials and tools needed for what he did. He charged me $31.50 for a PVC cap that is worth less than $1, and for using PVC glue and primer that he clearly already had open from doing normal jobs. Charged me 2 full hours when he was only there 1 1/2 (of which 40 minutes were spent driving from the office to my house). Total $240 to install a cap on my PVC pipe so I can turn my water back on.  

Don't get me wrong, they did the job right, the plumber was very nice and professional, but being they were local, I thought their pricing would be better. There is no value in the service they provided. Way too expensive. Even Roto-rooter was gonna charge me less, but they could not make it until the next day and I needed to turn on the water. Very disappointed with the pricing.

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