Best Plumbing Services in San Antonio, TX

I'm giving 2.5 stars bases on Yelp's description of the stars.  I will recommend to folks where cost is not an issue.

Gist: $540 ($490 with Military Discount) to replace a Pressure Reducing Valve.  The job took 1 hr from knock on the door to payment.  So that is 85.00 for the part and $405/hr labor (w/ fuel & prorated business costs).  

Call for quote before replacing PRV if you have the following:  Jack hammer sound when flushing any toilet or running any faucet.  I took the steps to clear a water hammer but the problem continued.  

Cons:
- Cost (Fool me once shame on you. Fool me twice, shame on me)
- Plays word games when doing reputation management
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*Response to Owner comments*:  
Your guy was great, he had the problem diagnosed as I was describing it. I'm guessing because he had the new part in his car that this is a fairly common issue.

Is this the first time you have replaced a PRV valve in the new residential Alamo Ranch Area?  No, probably not.   Valve was 8 inch below the surface and easily accessible.

He knew this was a quick job but I didn't. I asked how long it takes on average and he said I don't know, we have to dig.  I asked him how much that part normally runs and he said he didn't know because you don't buy from Home Depot.

Average cost w/ labor online in 350.  Add the 350 plus the 65.00 you charge for the visit without service, that is 415.  It was worth it, at that point, to spend the 75$ just to have it done now.   Again, I didn't know the cause before you came out, otherwise I would have compared quotes.

I would prefer that in the future you ask a fair price for jobs you have a good understanding of, not the I don't know, maybe it could cost 1 to 3 hour price.   That is the difference between 2.5 (ok) and 5 stars (great).

Fun fact:  Brain Surgeons make $175/hr. on average.  
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Pros:
- Very Fast response
- Professional Staff
- Same day appointment without fee
- Good Work
- (edit) Will work in 100 degree heat

We had a leak that we reported to SAWS and were told it was on our side. We called Andre's plumbing and they were able to come out and assess the problem. After some digging around they found the leak and repaired it with ease. The guys are extremely knowledgeable and honest. They are very reasonable on price. They even provided me with a warranty on the work they did. So glad I called them! Do yourself a favor and give them a call. They're the best!

I've had Henry to my house twice now & he is fantastic!  He's prompt, friendly & very knowledgeable.  I would not hesitate to refer my friends & family to him.  If you need plumbing service, he's your guy!!

We just moved into a new house. There was a leak in the  kitchen we noticed as soon as we got the water turned on. Blue lion plumbing came out and helped us the next day even though it was Saturday. He was friendly and kind and very knowledgeable. We ended up walking the entire house inspecting everything he gave some great information without just trying to sell me stuff. Looks like i found my go-to plumbers forever. I would most definitely recommend. Professional and great service all around.

Brad was extremely professional, courteous, knowledgeable and he got the job done quickly. I highly recommend their services!

ETA: I have edited the review to add a photo that shows the written estimate that Cody sent me after we got off the phone. Before accusing a customer of lying, one would be smart to check their records and make sure they don't have proof to back up their claims. As noted, my initial interactions with this company left me feeling they were less than honest with their lack of transparent pricing. However, the harassment by Cody and Adam after leaving a 3-star review initially are what earned them a 1-star review. The reply to this one-star review below tells you all you need to know about Cody's character. In looking at other low reviews (to which PlumbSmart replied to every single one, blaming the customer), I now see that others have mentioned their high-pressure sales tactics. BUYER BEWARE!

P.S. Apparently this company works really hard to get Google to remove any review that is not 5-star, even when the review states facts and has receipts to prove it. I now realize PlumbSmart's 5-star rating on Google is not authentic. As Cody mentioned, Yelp does not allow businesses to bully or buy their way out of low reviews. Thank goodness!

Original Review: I reached out to this company for a quote for a water softener installation for our new home. The price I was quoted was $3,000 for the cheapest water softener they sell, plus an extra $2,000 for a carbon filter. That's high compared to other quotes, but no big deal. Companies can make up whatever price they wish.

The kicker for me was that I couldn't get a straight answer on the price to install a plumbing loop. I was told it would be between $800-$1500, but they would need to come out to the house to give me a price. Okay, that's fine. However, I was then told I was going to be charged $79 for a tech to come out to the house to tell me the price for the install. They advertise here on Yelp, Free Estimates, but apparently that is false advertising (see photo).

The final thing that didn't sit well is that they wanted me to commit to having the work done on the day that they came out to give the quote. I don't make a decision on a purchase that is over $6,000 on the spot. That is a very high pressure sales tactic. Ultimately, this made me choose another company.

That alone led to a 3-star Google review. However, after leaving that review, the two owners of the company, Cody and Adam, harassed me so much that I lowered my review to 1-star. What did that harassment look like? They collectively called and texted me TWELVE times in the span of one hour, calling from different numbers when I didn't answer the first number. They likely would have continued, but I blocked their numbers.

Clearly, they have some other good reviews, so I sincerely hope they were (both?) having an off day when they blew up my phone on Monday. However, based on the fact that they worked so hard to get me to take down my honest (3-star) review recounting my experience with their company, I question the legitimacy of their 5-star rating here. While I did not end up hiring them, my experience with them absolutely reflects their professionalism--or lack thereof. You can check my other Yelp reviews to see the awesome company we ended up choosing instead!

Late on a Sunday even, we discovered our kitchen faucet was leaking and dripping into the cabinet beneath.  We shut down the water to the sink and we're prepared to wait until later in the week to have a functioning kitchen sink.  After all, it was Sunday, followed by a holiday, which meant surely no one would be able to help us until later in the week, right?

Absolutely wrong!  I sent a message via the Yelp app to BG Plumbing late, LATE Sunday night and had a response from the owner, Tsanko, early Monday morning.  After describing the problem to him, and receiving valuable recommendations as to how to proceed with fixing the problem, he promised to be over at noon.  He arrived promptly and ready to get started.  He provided excellent feedback to us as he completed the repair and didn't mind at all discussing future upgrades, be they real or hypothetical; Installing a tankless hot water system or the possibility of running a beer tap to an unused hole on the kitchen sink!  (The latter just might happen if we can get the Mrs. on board)

The job was finished quickly, cleanly, and without error.  BG Plumbing will be my company of choice for years to come!  Thank you for an honest quote and quality work!

David is professional and HONEST!  I compared his bid to replace a garbage disposal and it was much less expensive then competitors. He always answers his phone when I call. He even made an extra trip back to my house to drop off a little strainer for my sink to help me, at no charge.

Alamo water softener company always provides the best service. Have been their customer for two years now and have always found them very courteous and prompt in handling my softener needs.  Their techs are very knowledgeable - for this visit, Angelina was most informative and helpful.

I can't say enough good things about this company. This is the third job I've used them for in renovating an old home. Mario was in constant communication and helped in preparing for the fix I needed. The work was done with ease, with Mario, Chris Green, and Jaysin completing the work. Great help in giving me pricing options and solutions. Solid company great customer service and work.

We first met Jaime about 8 years ago when he was hired by our contractor to do the plumbing for a new addition on our central Austin home.  He did all the work for a new master bath, added a tankless water heater and removed old cast iron plumbing from our 1940s home.  Two years later he came back to reroute the plumbing in our guest bath.  He did great work with both jobs and we never had any issues while we lived there.

In 2019, I referred him to a friend who was experiencing a plumbing emergency at his rental.  My friend was super impressed with Jaime's responsiveness and work and was incredibly thankful to have found an honest, trustworthy plumber to help out during an incredibly stressful time.

And in February 2021, we had a pipe break in our new home after the major freeze.  We were panicked that we wouldn't be able to get it fixed timely since it seemed like everyone else in Austin was dealing with the same issue, but Jaime came to the rescue the next day and fixed the busted pipe.

In the 8 years we have called on Jaime, every single experience was top notch. I don't know what I appreciate the most about him: his professionalism, the prompt communication, the excellent work or how wonderfully nice and pleasant he is. The fact that we have been able to call on him to work on every single home we have owned in Austin really speaks volumes about the quality of his business and his work.  Thank you, Jaime, for always being there for us when we need you. You are the best!!!

Very professional and knowledgeable service. Installed a Pelican water softener alternative, which is not a common request. Emilio took time to explain everything to me after installation, which was much appreciated.

Blue Dragon Plumbing is:

1) Super Responsive
2) Will do an amazing job
3) Reasonably priced
4) Gilbert, with the exception of being a Philadelphia Eagles fan, is a darn nice guy.  

You will not be disappointed if you choose Blue Dragon for your plumbing needs

Fantastic customer service. Honest and transparent, Noel explained the entire reason as to why our AC system wasn't functioning properly.  We so appreciated the honesty and lack of pushy ness and fabrications. We'll be calling again... thank you..!

Josh from Mr. Rooter came out promptly when I had a busted shower valve that forced the water to stay on and prompted me to shut off water to the entire house. He was thorough and efficient in providing an analysis of the problem and conveying it in an understandable manner.

I was back up and running quickly and the valve works better than I ever remember it working.

It's worth noting that although Josh operates as Mr. Rooter, he's still a local business that is 100% Veteran owned and a native of the area. This is the only guy I'll ever call for my plumbing needs in the future.

I made an appointment with them and they didn't show. I called and they seemed to forget my appointment but insisted I was on the list. They offered to reschedule, without apology.  I went with another plumber and saved some money.

AAA Auger installed a new back flow preventer and certified testing of it in February 2014.  The back flow preventer stated leaking  badly in October 2014.  Isolation valves that they installed didn't work.  Called for them to come out on Monday and arranged for appointment on Thursday morning.  They didn't show.  I called and they said that they were short handed and apologized.  Rearranged visit for the the next day in the afternoon.  They didn't show so I called again.  They said that they would send someone out before end of day.  I had to leave for a dinner.  They called me at dinner and said that the repair was going to cost about $600 when I had paid almost $900 for the new facility only 8 months ago.  Told them that they should repair for free and they said nothing.  I checked the next day and it was still leaking.  I called and they told me that it was out of warranty and that they didn't repair it because I didn't authorize it.  Too bad for me.  Sad that a company puts in a substandard facility with no cutout valves and won't repair their substandard work.  Would not recommend them to anyone.  Work doesn't last and company doesn't honor their appointments.

Mario did a great job! Will hire again! They came out quickly and got right to work, was finished before noon.

Jon Wayne replaced my gas hot water heater and also sold me a water softener both with a long annual service agreement.  I was told that both were the top of the line and there were none better on the market.  Installation was done in a day with no noted problems.
Water softener stopped working after about 7 months but was repaired by service call.  No problems.
I now find both the hot water heater and the water softener are over the counter types with a Jon Wayne sticker and a much, much higher price tag.  In short I was over charged.
This overcharge is my fault I should have done my homework.  Bottom line is if you do business with Jon Wayne you will be overcharged.

During the snow storm of 2021 a water pipe busted in my home. I called Roto-Rooter on a Monday and pleasantly found they were scheduling me for the next day.  Winter conditions continued and no show.  I called them at the end of the day and was told all scheduled appointments were moved to next day.  Next day no show, no call.  It's Friday and still no show, but what disturbs me most is no notice this whole time.  I only heard from them once and that's bc I called them.  Luckily my neighbor called A.L. Plumbing and after talking to their plumber he squeezed me in right there on the spot and fixed my problem.  A.L. Plumbing, 210-269-6346.  

I can't speak to R-Rs quality of service, but I can speak to their disregard for customer notification, time, and general courtesy.